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WPS-500/750-PTZ-A Installation Manual
6. Troubleshooting
If you have trouble operating the camera, first refer to the following guidelines. If the problem persists, contact our
Technical Support line at (866) 838-5052.
Nothing appears on the display
•
Check if the power for the camera and the monitor is ON.
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Check if the VIDEO cable is connected to the camera BNC video output jack.
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Check if the VIDEO cable is connected to the monitor VIDEO input jack.
Image appears dim on the display
•
Check the monitor contrast setting.
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Check the monitor brightness setting.
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Check the lens. If necessary, clean with a soft, clean eyeglasses cloth.
Image appears blurry on the display
•
Check the lens. If necessary, clean with a soft, clean eyeglasses cloth.
The camera is not working properly and the camera housing is hot, or power cycles intermittently
•
Check if camera is connected to the correct power source.
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Check voltage at camera for proper voltage level.
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Connect camera locally with a different power supply to test.
The camera does not boot up when power is applied
•
Check the power outlet or power supply to see if it is not connected correctly or not working.
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Check the power supply to be sure it is outputting 24V AC when plugged in.
After powering up, the camera doesn't respond to PTZ commands
•
Make sure the PTZ ID, protocol, and baud rate are set correctly in both the camera and PTZ controller.
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Check the polarity of the RS485 wires. If "+" and "-" wires are reversed, RS485 won't work.
WPS-500-PTZ-A has a yellow line in video
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Open camera dome and check that the Yellow tab is removed from the Lens.
WPS-500-PTZ-A camera shakes after a restart
•
It is normal for the camera to shake after a reset because the TILT function resets as well.
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