ADTRAN NetVanta 7000 Series Configuration And Troubleshooting Manual page 9

Rebooting a Phone
If you have not changed the configuration of a phone but wish to reboot it, the easiest method is to remove Power over
Ethernet (PoE) from the port where it is connected on the NetVanta 7000 Series product and then restore PoE. Follow
these steps to reboot the phone:
1. Navigate to Data > Power over Ethernet.
2. Check the box beside the interface you wish to change.
3. Confirm its status is Delivering.
4. Select Off and then select Apply.
5. Wait 5 seconds and then use the same process to change the port back to Auto.
Optionally, PoE can be disabled using a command line interface (CLI) session by the process below.
1. Enter the Enable mode by typing enable at the > prompt. Enter the Enable mode password.
2. Enter the Global Configuration mode by typing config t at the # prompt.
3. Enter the configuration mode for the specific interface or range of interfaces by typing interface ethernet 0/x or
interface range ethernet 0/x-y.
4. Disable PoE with the command power inline never (you should see the status of the port change from
Delivering to Disabled).
5. Wait 5 seconds and re-enable PoE with the command power inline auto.
Enabling the Debug Commands
On occasion, debug commands may need to be used in order to determine why a phone did not receive an IP address, or
download its configuration files.
1. Log into the NetVanta 7000 CLI using Telnet, secure shell (SSH), or the Console port.
2. Log into the CLI using the proper user name/password and/or enable password.
3. Enter debug ip tftp server events and debug ip ftp-server to view Trivial File Transfer Protocol (TFTP) and
FTP events.
4. Plug in the phone and monitor the debug output to see which files the phone is downloading.
5. If the phone fails to download a file, note the file name and verify it exists on the NetVanta 7000 Series product.
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