Emerson SmartCabinet User Manual page 92

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Chapter 7 Maintenance
FAQ
Q1: After MSC-C is powered on, why the power indicator is not on?
A: Please check that the power cable is connected correctly.
Q2: How to deal with that the communication of COM port is abnormal?
A: Check that the COM ports on the MSC-C and the expansion card are RS-232/RS-485 adaptive ports; please
ensure that the communication parameters are correctly configured.
Q3: How to deal with that there is no access to MSC-C login page when the MSC-C communication is normal?
A: There are three measures to solve the problem:
Step 1: Ensure that the IP address is correct;
1. Please ensure that the network cable is connected to the correct port.
2. The default IP address of MSC-C: 192.168.0.252.
Step 2: Ensure the connectivity of IP address.
To ensure the connectivity of IP address, you can use PING/ping command, and the method is as follows:
1) Click the
icon at the lower left corner, and type 'cmd' in the
textbox, as shown in Figure 7-2.
Figure 7-2 Typing 'cmd'
2) Press the Enter key, the page shown in Figure 7-3 pops up. Type 'ping' and IP address in the command line (for
instance, 'ping 10.163.162.135' ) and check whether the communication is successful.
Figure 7-3 Communication test
Step 3: If the above-mentioned steps cannot handle the problem, please use the jumper cap on the card to restore
default IP. Refer to Table 3-7 for the use of jumper cap.
Step 4: Refer to 6.1 Login Preparation to complete relevant operations.
Q4: You have chosen the ocean blue theme, but the page still adopts crystal blue theme while you are viewing the
webpage of the MSC-C, how to deal with it?
A: Click the [User] Logout button to return the login page, click the
icon to choose the ocean blue theme, and log
in the system again.
Q5: After an alarm is generated, you do not receive any email or SMS notification; or when the alarm does not finish,
the email or SMS notification is less than three times, how to deal with it?
SmartCabinet Integrated Solution User Manual

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