Troubleshooting - D-Link DCS-850L User Manual

Section 8: Troubleshooting
1. What can I do if I forget my password?
If you forget your password, you must reset the camera. Unfortunately, this will change all your settings back to
the factory default. To reset your camera, use an unfolded paper clip to press and hold the RESET button on the
back of your camera for about10 seconds while your camera is powered on.
2. How do I change the accent ring?
Rotate the accent ring counter clockwise, then lift it off. Place the new ring on and rotate it clockwise until it clicks
into place.
3. How do I select a different lullaby?
Use the mydlink Baby app to change the lullaby. Tap on the Music icon on the camera's Live View screen. Select a lullaby from the list or select Play
All. (Refer to "mydlink Baby App Configuration" on page
4. I started the mydlink Baby app, but I can't find my camera.
• Make sure your camera is turned on and receiving power.
• If you have set up your camera before, make sure your smartphone or tablet is connected to the same router as your camera.
• If you are setting up a new camera, make sure your smartphone or tablet is connected to the camera's Wi-Fi signal (not to your wireless router).
This also applies when you enable Direct Connect to use the camera away from home. (Refer to
• The Wi-Fi network name should be [myBabyCam-XXXX], where XXXX is a 4-digit code (the last 4 digits of your camera's MAC address).
• The Wi-Fi network name and password is printed on a label on the bottom of your camera and on the back of the Quick Install Guide.
• If you still can't find your camera, reset your camera by pressing its reset button for 10 seconds (while it is powered on).
5. Why do I see a white haze when viewing Live Video in night vision mode?
The night vision light on the camera may be reflecting off a nearby surface. Try repositioning and aiming the camera.
6. What does it mean when the Power LED is red?
When you power on the camera, the Power LED will be solid red. When you reset the camera, the Power LED will be flashing red.
7. How can you power the camera?
The camera can be powered with the provided power adapter. You can also use an external USB battery for total portability. (USB battery is not
included. Requires 5V/2A output.)
D-Link DCS-850L User Manual

Troubleshooting

22.)
"Advanced Features" on page
RESET
30.)
32