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Safety and General Information Guide V1.0_en.book Page 22 Friday, March 4, 2011 4:55 PM
Chapter 3. Getting help and service
Getting help on the Web
The Lenovo Web site on the World Wide Web has up-to-date information
about Lenovo computers and support. You can find support information for
your Lenovo computer at http://consumersupport.lenovo.com. Research
this Web site to learn how to solve problems, find new ways to use your
computer, and learn about options that can make working with your Lenovo
computer even easier.
Calling the customer support center
If you have tried to correct the problem yourself and still need help, during
the warranty period, you can get help and information by telephone through
the customer support center. The following services are available during the
warranty period:
• Problem determination - Trained personnel are available to assist you with
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
• Lenovo hardware repair - If the problem is determined to be caused by
Lenovo hardware under warranty, trained service personnel are available
to provide the applicable level of service.
• Engineering change management - Occasionally, there might be changes
that are required after a product has been sold. Lenovo or your reseller, if
authorized by Lenovo, will make selected Engineering Changes (ECs)
available that apply to your hardware.
The following items are not covered:
• Replacement or use of parts not manufactured for or by Lenovo or non
warranted parts
• Identification of software problem sources
• Changes, modifications, or upgrades to device drivers
• Installation and maintenance of network operating systems (NOS)
• Installation and maintenance of application programs
Note: To determine if your Lenovo hardware product is under warranty and
when the warranty expires, go to http://consumersupport.lenovo.com/.
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