4. Customer Carry-In or Mail-In Service
5. CRU and On-site Service
6. CRU and Courier or Depot Service
7. CRU and Customer Carry-In or Mail-In Service
When a 5, 6 or 7 type of warranty service is listed, your Service Provider will
determine which type of warranty service is appropriate for the repair.
* This type of service is called ThinkPad EasyServ or EasyServ in some countries.
To obtain warranty service contact a Service Provider. In Canada or the United
States, call 1-800-IBM-SERV (426-7378). In other countries, see the telephone
Worldwide telephone list
Phone numbers are subject to change without notice. For the most current phone
numbers, go to http://www.lenovo.com/support and click Support phone list.
Country or Region
Africa: +44 (0)1475-555-055
South Africa: +27-11-3028888 and 0800110756
Central Africa: Contact your Lenovo service provider
Up and running support: 01-24592-5901
Warranty service and support: 01-211-454-610
Up and running support: 02-210-9820 (Dutch)
Up and running support: 02-210-9800 (French)
Warranty service and support: 02-225-3611 (Dutch, French)
Lenovo USB VOIP Webcam User's Guide
You will disconnect the failing Machine for collection arranged by your Service
Provider. A shipping container will be provided to you for you to return your
Machine to a designated service center. A courier will pick up your Machine
and deliver it to the designated service center. Following its repair or exchange,
the service center will arrange the return delivery of the Machine to your
location. You are responsible for its installation and verification.
You will deliver or mail as your Service Provider specifies (prepaid unless
specified otherwise) the failing Machine suitably packaged to a designated
location. After the Machine has been repaired or exchanged, it will be made
available for your collection or, for Mail-in Service, the Machine will be
returned to you at Lenovo's expense, unless your Service Provider specifies
otherwise. You are responsible for the subsequent installation and verification
of the Machine.
This type of Warranty Service is a combination of Type 1 and Type 2 (see
This type of Warranty Service is a combination of Type 1 and Type 3 (see
This type of Warranty Service is a combination of Type 1 and Type 4 (see