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HP Color LaserJet Enterprise CM4540 MFP Series Service Manual

Office mfp hp color laserjet enterprise cm4540 mfp series.
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COLOR LASERJET ENTERPRISE CM4540
MFP SERIES

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   Summary of Contents for HP Color LaserJet Enterprise CM4540 MFP Series

  • Page 1: Service Manual

    COLOR LASERJET ENTERPRISE CM4540 MFP SERIES Service Manual...

  • Page 3

    HP Color LaserJet Enterprise CM4540 MFP Series Service Manual...

  • Page 4

    Windows Vista® are U.S. registered services. Nothing herein should be trademarks of Microsoft Corporation. construed as constituting an additional warranty. HP shall not be liable for technical PANTONE® is Pantone, Inc's check- or editorial errors or omissions contained standard trademark for color.

  • Page 5: Conventions Used In This Guide

    Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product.

  • Page 6

    Conventions used in this guide ENWW...

  • Page 7: Table Of Contents

    Table of contents 1 Theory of operation ......................1 Basic operation ........................2 Sequence of operation ....................4 Engine-control system ........................ 5 DC controller ......................6 Solenoids ....................6 Clutches ....................7 Switches ....................7 Sensors ..................... 8 Motors ...................... 9 Fans ........................

  • Page 8: Table Of Contents

    Step 4: Development ................28 Step 5: Primary transfer ................29 Step 6: Secondary transfer ................ 29 Step 7: Separation ................... 30 Step 8: Fusing ..................30 Step 9: ITB cleaning ................. 31 Step 10: Drum cleaning ................31 Print cartridge ......................31 Developing-roller engagement and disengagement .............

  • Page 9: Table Of Contents

    Document feeder/scanner motor and fan control ............71 Legal detection sensor sequence ................72 Fan timing sequence ....................72 Optical assembly operation ..................73 Image data path ..................... 73 Document feeder/scanner paper path and sensors ............74 Document feeder pick mechanism ................75 3-bin stapling mailbox ......................

  • Page 10: Table Of Contents

    Pickup roller (Tray 1) ..................... 114 Reinstalling the pickup roller (Tray 1) ............... 117 Secondary transfer roller ..................118 Reinstall the transfer roller ............... 119 Intermediate transfer belt (ITB) ................. 120 Standard output bin ....................123 Output bin bezel ....................124 Remove the output bin bezel ..............

  • Page 11: Table Of Contents

    Remove the ASY-TRY-SP (tray assembly) ............ 155 ASY-FRM-RE-FEED-SP (internal assembly) ..............157 Remove ASY-FRM-RE-FEED-SP (internal assembly) ........157 ASY-PBA-RELAY-SB (document feeder PCA) ............... 159 Remove the ASY-PBA-RELAY-SB (document feeder PCA) ....... 159 ASM-IF-SP (document feeder cable) ................. 160 Remove the ASM-IF-SP (document feeder cable) ......... 161 ASY-HNG-L-SP (document feeder left hinge) ..............

  • Page 12: Table Of Contents

    S-ASSY-INV (inverter) ..................... 188 Remove the S-ASSY-INV (inverter) ............. 188 S-FAN-MFB-30E-05A-006 (inverter fan) ..............190 Remove the S-FAN-MFB-30E-05A-006 (inverter fan) ........190 ASSY-CRG-UNIT-IR4068 (optical assembly) .............. 191 Remove the ASSY-CRG-UNIT-IR4068 (optical assembly) ......191 S-ASSY-MOTOR-UNIT (motor assembly) ..............195 Remove the S-ASSY-MOTOR-UNIT (motor assembly) ........195 S-FAN-D06037600G-001 (scanner fan) ..............

  • Page 13: Table Of Contents

    Image scanner power supply unit (PSU) ..............237 Remove the image scanner supply unit (PSU) and fan ......... 238 Interconnect board (ICB) ..................239 Remove the ICB ..................239 DC controller PCA only ..................241 Remove the DC controller PCA only ............241 Low-voltage power supply (LVPS) ................

  • Page 14: Table Of Contents

    ITB motor ......................292 Remove the ITB motor ................292 Main-drive assembly ....................293 Remove the main-drive assembly .............. 294 Reinstall the main-drive assembly ..........298 Optional paper feeder assemblies (1 x 500-sheet and 3 x 500-sheet) ........303 Front door (optional paper feeder) ................303 Rear cover (optional paper feeder) ................

  • Page 15: Table Of Contents

    Remove the lifter-drive assembly (500-sheet paper feeder) ......330 Pickup motor assembly (500-sheet paper feeder) ............331 Remove the pickup motor (500-sheet paper feeder) assembly ...... 331 Controller PCA (500-sheet paper feeder) ..............332 Remove the controller PCA (500-sheet paper feeder) ........332 Stapling mailbox ........................

  • Page 16: Table Of Contents

    Pre-troubleshooting checklist ..............367 Troubleshooting flowchart ............... 369 Power subsystem ....................370 Power-on checks ..................370 Power-on troubleshooting overview ..........370 Control-panel checks ..................... 372 Scanning subsystem ....................373 Tools for troubleshooting ....................... 374 Component diagnostics ..................374 LED diagnostics ..................374 LED indicators .................

  • Page 17: Table Of Contents

    Tray 4 paper size switches ............403 Tray 5 paper sensor ..............403 Tray 5 feed sensor ..............404 Tray 5 paper surface 1 and 2 sensors ........404 Tray 5 paper size switches ............405 5V laser and 24V interlock and logic switches (and power switch) 406 New ITB sensor ...............

  • Page 18: Table Of Contents

    Cleaning page ..................462 Configuration pages ................462 Configuration page ..............462 HP embedded Jetdirect page ............ 464 Embedded protocol page ............465 Finding important information on the configuration pages .... 466 Color-band test ..................466 Print-quality troubleshooting tools ................467 Repetitive defects ruler ................

  • Page 19: Table Of Contents

    20.00.00 Insufficient memory: <Device> To continue, touch “OK” ..................482 21.00.00 Page Too Complex To continue, touch “OK” ....483 30.01.YY Scanner Failure ............483 30.01.YY Scanner Failure ............483 30.01.YY Scanner Failure ............483 30.01.YY Scanner Failure ............484 30.01.YY Scanner Failure ............

  • Page 20: Table Of Contents

    47.00.XX Error ............... 495 47.01.XX Error ............... 496 47.02.XX Error ............... 496 47.03.XX Error ............... 496 47.04.XX Error ............... 497 47.06.XX Error ............... 497 47.WX.YZ Printer Calibration Failed To continue, touch “OK” ..497 48.01.XX Error ............... 498 48.03.XX Error ............... 498 48.05.XX Error ...............

  • Page 21: Table Of Contents

    59.00.YY Error To continue turn off then on ........ 512 59.0X.50 Error To continue turn off then on ........ 513 59.0X.60 Error To continue turn off then on ........ 514 60.00.0Y Tray <Y> lifting error ..........514 62.00.00 No system To continue turn off then on ......515 65.80.A1 Output accessory disconnected ........

  • Page 22: Table Of Contents

    Bad optional tray connection ............ 526 Calibrating................526 Calibration reset pending ............526 Card slot device failure To clear touch “OK” ......527 Card slot file system is full ............527 Card slot is write protected ............527 Card slot not initialized ............527 Cartridge ship mode ..............

  • Page 23: Table Of Contents

    Fuser Kit Very Low To continue, touch “OK” ....... 537 Gateways failed ..............538 Gateways OK ................. 538 Genuine HP cartridge installed ..........538 Genuine HP supply installed ............. 538 HP Secure drive disabled ............539 Incompatible <Supply> ............539 Incompatible Supplies ..............

  • Page 24: Table Of Contents

    Manually feed output stack Then touch "OK" to print second side . 545 Manually feed: <Type><Size> ..........546 Manually feed: <Type><Size> To continue, touch “OK” ....546 Manually feed: <Type><Size> To use another tray, press “OK” ..546 Moving solenoid To exit press ........... 547 Moving solenoid and motor To exit press ........

  • Page 25: Table Of Contents

    Resend external accessory firmware .......... 555 Resend Upgrade ..............555 Restoring factory settings ............555 Restricted from printing in color ..........555 RFU Load Error Send full RFU on <X> port ........556 ROM disk device failed To clear touch “OK” ......556 ROM disk file operation failed To clear touch “OK”...

  • Page 26: Table Of Contents

    Unsupported USB accessory detected Remove USB accessory ..564 Upgrade complete To continue turn off then on ......565 Upper bin full ................. 565 USB accessory needs too much power Remove USB Accessory and Turn Off then On .............. 565 USB accessory not functional ............

  • Page 27: Table Of Contents

    Jams in Tray 1, Tray 2 and internal paper path .......... 602 Jams in Tray 3, 4, and 5 ................. 603 Change jam recovery .................... 608 Paper does not feed automatically ..................609 Product feeds multiple sheets ....................610 Use manual print modes ....................... 611 Solve image-quality problems ....................

  • Page 28: Table Of Contents

    Determine the installed revision of firmware .............. 651 Perform a firmware upgrade ................... 651 Use the HP Embedded Web Server ............651 Use a USB storage device with the preboot menu ........652 Use a USB storage device with the Device Maintenance menu ..... 653 4 Parts and diagrams ......................

  • Page 29: Table Of Contents

    Appendix A Service and support ..................783 Hewlett-Packard limited warranty statement ................784 HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ....785 Color LaserJet Fuser Kit, Transfer Kit, and Roller Kit Limited Warranty Statement ......786 Data stored on the print cartridge ................... 787 End User License Agreement ....................

  • Page 30: Table Of Contents

    Ozone production ....................799 Power consumption ....................799 Paper use ......................799 Plastics ......................... 799 HP LaserJet print supplies ..................799 Return and recycling instructions ................800 United States and Puerto Rico ..............800 Multiple returns (more than one cartridge) ........800 Single returns ................

  • Page 31: Table Of Contents

    Canadian DOC regulations ..................808 VCCI statement (Japan) ..................808 Power cord instructions ..................808 Power cord statement (Japan) ................. 808 EMC statement (China) ..................809 EMC statement (Korea) ..................809 EMI statement (Taiwan) ..................809 Laser statement for Finland ..................809 GS statement (Germany) ..................

  • Page 32

    ENWW...

  • Page 33

    List of tables Table 1-1 Sequence of operation ......................4 Table 1-2 Solenoids ..........................6 Table 1-3 Switches ..........................7 Table 1-4 Sensors ..........................8 Table 1-5 Motors ..........................9 Table 1-6 Fans ........................... 10 Table 1-7 High-voltage power supply circuits ..................12 Table 1-8 Converted DC voltages ......................15 Table 1-9 Fuser components .........................

  • Page 34

    Table 3-15 Causes and solutions for residual media jams ..............599 Table 3-16 Causes and solutions for pickup delay jams 2 ..............599 Table 3-17 Causes and solutions for pickup stationary jams ..............600 Table 3-18 Causes and solutions for duplexing reverse jams ..............600 Table 3-19 Causes and solutions for duplex repick jams ................

  • Page 35

    Table B-1 Product dimensions ......................794 Table B-2 Power requirements ......................794 Table B-3 Power consumption (average, in watts) ................794 1246 Table B-4 HP Color LaserJet Enterprise CM4540 MFP Series ..............794 Table B-5 Media registration and image placement accuracy ..............795 ENWW xxxiii...

  • Page 36

    xxxiv ENWW...

  • Page 37

    List of figures Figure 1-1 Relationship between the main product systems ................. 2 Figure 1-2 System block diagram ......................3 Figure 1-3 Engine-control system ......................5 Figure 1-4 DC controller block diagram ....................6 Figure 1-5 High-voltage power supply circuits ..................12 Figure 1-6 Low-voltage power-supply circuit ................... 14 Figure 1-7 Fuser components ........................

  • Page 38

    Figure 1-33 Three main units of the pickup, feed, and delivery system ............43 Figure 1-34 Pickup-and-feed unit ......................44 Figure 1-35 Cassette-pickup mechanism ....................45 Figure 1-36 Cassette lift mechanism ...................... 46 Figure 1-37 Multiple-feed prevention ..................... 47 Figure 1-38 Multipurpose tray pickup mechanism ................... 48 Figure 1-39 Paper-feed mechanism .......................

  • Page 39

    Figure 2-5 Remove the control panel (2 of 3) ..................100 Figure 2-6 Remove the control panel (3 of 3) ..................101 Figure 2-7 Incorrect installation of the control panel ................102 Figure 2-8 Correct installation of the control panel ................102 Figure 2-9 Remove the print cartridge (1 of 2) ..................103 Figure 2-10 Remove the print cartridge (2 of 2) ..................

  • Page 40

    Figure 2-46 Remove the ASY-CVR-FE-PICK-SP (pickup roller cover) ............126 Figure 2-47 External panels, covers, and doors; identification and location ..........127 Figure 2-48 Remove S-CVR-REAR (scanner rear cover) (1 of 2) ............... 128 Figure 2-49 Remove S-CVR-REAR (scanner rear cover) (2 of 2) ............... 128 Figure 2-50 Remove ASY-CVR-F-SP (document feeder front cover) (1 of 4) ..........

  • Page 41

    Figure 2-87 Remove the document feeder (3 of 3) ................. 152 Figure 2-88 Reinstall the document feeder .................... 152 Figure 2-89 Remove the ASY-CVR-FE-FEED-SP (document feeder jam-access cover) (1 of 2) ......153 Figure 2-90 Remove the ASY-CVR-FE-FEED-SP (document feeder jam-access cover) (2 of 2) ......154 Figure 2-91 Remove the ASY-TRY-SP (tray assembly) (1 of 2) ..............

  • Page 42

    Figure 2-128 Remove the S-PBA-TYUKEI (interconnect board) and S-SNS-EY3A1061–2 (size sensor) (1 of 4) ..............................185 Figure 2-129 Remove the S-PBA-TYUKEI (interconnect board) and S-SNS-EY3A1061–2 (size sensor) (2 of 4) 186 Figure 2-130 Remove the S-PBA-TYUKEI (interconnect board) and S-SNS-EY3A1061–2 (size sensor) (3 of 4) 186 Figure 2-131 Remove the S-PBA-TYUKEI (interconnect board) and S-SNS-EY3A1061–2 (size sensor) (4 of 4) 187 Figure 2-132 Remove the S-ASSY-INV (inverter) (1 of 2) ................

  • Page 43

    Figure 2-168 Remove the RD sensor assembly (5 of 7) ................211 Figure 2-169 Remove the RD sensor assembly (6 of 7) ................211 Figure 2-170 Remove the RD sensor assembly (7 of 7) ................212 Figure 2-171 Remove the registration assembly (1 of 8) ................ 214 Figure 2-172 Remove the registration assembly (2 of 8) ................

  • Page 44

    Figure 2-209 Remove the DC controller PCA only ................. 242 Figure 2-210 Remove the low-voltage power supply (1 of 8) ..............243 Figure 2-211 Remove the low-voltage power supply (2 of 8) ..............244 Figure 2-212 Remove the low-voltage power supply (3 of 8) ..............244 Figure 2-213 Remove the low-voltage power supply (4 of 8) ..............

  • Page 45

    Figure 2-250 Remove the tray-pickup assembly (6 of 11) ............... 271 Figure 2-251 Remove the tray-pickup assembly (7 of 11) ............... 272 Figure 2-252 Remove the tray-pickup assembly (8 of 11) ............... 272 Figure 2-253 Remove the tray-pickup assembly (9 of 11) ............... 273 Figure 2-254 Remove the tray-pickup assembly (10 of 11) ..............

  • Page 46

    Figure 2-291 Remove the front door (optional paper feeder) (1 of 2) ............303 Figure 2-292 Remove the front door (optional paper feeder) (2 of 2) ............304 Figure 2-293 Remove the rear cover (optional paper feeder) ..............305 Figure 2-294 Remove the right-front cover (optional paper feeder) ............306 Figure 2-295 Remove the right door (optional paper feeder) (1 of 3) ............

  • Page 47

    Figure 2-332 Remove the lifter-drive assembly (500-sheet paper feeder) (2 of 2) ........330 Figure 2-333 Remove the pickup motor assembly (500-sheet paper feeder) ..........331 Figure 2-334 Remove the controller PCA (500-sheet paper feeder) ............332 Figure 2-335 Remove the stapling mailbox front cover ................333 Figure 2-336 Remove the stapling mailbox rear cover ................

  • Page 48

    Figure 3-3 Engine-test button ......................377 Figure 3-4 Manual sensor test ......................379 Figure 3-5 Test the front-door switch ....................380 Figure 3-6 Test the right door switch ....................381 Figure 3-7 Test the TOP sensor (1 of 2) ....................382 Figure 3-8 Test the TOP sensor (2 of 2) ....................382 Figure 3-9 Fuser loop 1 and 2 sensors location ..................

  • Page 49

    Figure 3-79 Yellow print-quality troubleshooting page ................459 Figure 3-80 Yellow comparison page ....................459 Figure 3-81 Black print-quality troubleshooting page ................460 Figure 3-82 Configuration page ......................463 Figure 3-83 HP embedded Jetdirect page .................... 464 Figure 3-84 Embedded protocol page ....................465 ENWW xlvii...

  • Page 50

    Figure 3-85 Repetitive defects ruler ..................... 467 Figure 3-86 Sample event log ......................571 Figure 3-87 Jam locations ........................582 Figure 3-88 Paper path sensor locations ....................583 Figure 4-1 External covers, panels, and doors ..................666 Figure 4-2 Right door assembly ......................668 Figure 4-3 Front door assembly ......................670 Figure 4-4 Internal components 1 of 7 ....................

  • Page 51

    Figure 4-38 Scanner assembly (4 of 6) ....................740 Figure 4-39 Scanner assembly (5 of 6) ....................742 Figure 4-40 Scanner assembly (6 of 6) ....................744 Figure 4-41 Document feeder assembly (1 of 5) ..................746 Figure 4-42 Document feeder assembly (2 of 5) ..................748 Figure 4-43 Document feeder assembly (3 of 5) ..................

  • Page 52

    ENWW...

  • Page 53: Theory Of Operation

    Theory of operation Basic operation ● Engine-control system ● Laser/scanner system ● Image-formation system ● Pickup, feed, and delivery system ● Jam detection ● Optional paper feeders ● Document feeder/scanner assembly ● 3-bin stapling mailbox ● ENWW...

  • Page 54: Basic Operation

    Basic operation The product routes all high-level processes through the formatter, which stores font information, processes the print image, and communicates with the host computer. The basic product operation comprises the following systems: The engine-control system, which includes the power supply and the DC controller printed circuit ●...

  • Page 55

    The document feeder/scanner receives 24 volts from the scanner power supply, which is powered by an AC line from the LVPS. The intermediate paper transport unit (IPTU) receives +24 volts and 3.3 volts from the DCC. The Stapler/Stacker receives +24 volts and the JetLink control lines for communications from the DCC. Figure 1-2 System block diagram Basic operation...

  • Page 56: Sequence Of Operation

    Sequence of operation The DC controller PCA controls the operating sequence, as described in the following table. Table 1-1 Sequence of operation Period Duration Description Waiting From the time the power is turned on, Heats the fuser sleeve in the fuser ●...

  • Page 57: Engine-control System

    Engine-control system The engine-control system receives commands from the formatter and interacts with the other main systems to coordinate all product functions. The engine-control system consists of the following components: DC controller ● Low-voltage power supply ● High-voltage power supply ●...

  • Page 58: Dc Controller

    DC controller The DC controller controls the operational sequence of the product. Figure 1-4 DC controller block diagram Motor Solenoi d Motor High-voltage power supply T ITB unit Clutch Secondary transfer roller Solenoid Cartridge Switch (Y/M/C/K) Motor Photointerrupter High-voltage DC controller power supply D Sensor Sensor...

  • Page 59: Clutches

    Table 1-2 Solenoids (continued) Component abbreviation Component name Multipurpose-tray pickup solenoid Cassette pickup solenoid Clutches Component abbreviation Component name Duplex re-pickup clutch Switches Table 1-3 Switches Component abbreviation Component name 5V interlock switch 24V interlock switch Power switch Cassette media size switch Front door switch Right door switch Test print switch...

  • Page 60: Sensors

    Sensors Table 1-4 Sensors Component abbreviation Component name Yellow drum home position sensor Magenta drum home position sensor Cyan drum home position sensor Black drum home position sensor Fuser delivery sensor Fuser pressure release sensor MP-tray-media-presence sensor Primary-transfer-roller disengagement sensor SR10 New ITB sensor SR11...

  • Page 61: Motors

    Motors The product has 13 motors. The motors drive the components in the paper-feed and image-formation systems. Table 1-5 Motors Abbreviation Name Purpose Failure detection ITB motor Drives the ITB and residual toner feed screw Fuser motor Drives the fuser sleeve, pressure roller, fuser pressure roller, and primary transfer roller disengagement...

  • Page 62: Fans

    Table 1-5 Motors (continued) Abbreviation Name Purpose Failure detection Pickup motor Drives the cassette pickup roller, MP tray pickup roller, feed roller, and cassette separation roller IPTU feed motor Drive the IPTU feed rollers and IPTU delivery roller The DC controller determines if a motor has failed and notifies the formatter when it encounters the following conditions: The DC controller detects a failure by monitoring a motor: Startup failure: the motor does not reach a specified speed within a specified time from when the...

  • Page 63

    Table 1-6 Fans (continued) Abbreviation Name Cooling area Type Speed Exhaust fan 2 Around the delivery Exhaust Full/half assembly Exhaust fan 1 Around the cartridge Exhaust Full/half Sub power supply fan Around the sub power Intake Full supply IPTU fan 1 Around the IPTU media Intake Full...

  • Page 64: High-voltage Power Supply

    High-voltage power supply The DC controller controls the high-voltage power supply to generate biases. The high-voltage power supply delivers the high-voltage biases to the following components used to transfer toner during the image-formation process: Primary-charging roller (in the cartridge) ● Developing roller (in the cartridge) ●...

  • Page 65

    Table 1-7 High-voltage power supply circuits (continued) Circuit Description Primary-transfer-bias generation The primary transfer bias transfers the toner from each photosensitive drum onto the ITB. The primary transfer bias circuit in the high-voltage power supply generates the biases for each color. Secondary-transfer-bias generation The secondary transfer bias transfers the toner image from the ITB onto the paper.

  • Page 66: Low-voltage Power Supply

    Low-voltage power supply The low-voltage power-supply circuit converts the AC power from the wall receptacle into the DC voltage that the product components use. The product has two low-voltage power-supplies for 110 Volt or 220 Volt input. Figure 1-6 Low-voltage power-supply circuit AC input DC controller Fuse...

  • Page 67: Voltage Detection

    Table 1-8 Converted DC voltages Main DC voltage Sub-voltage Behavior +24 V +24 VA Constantly supplied +24 VB Interrupted when the front door or right door open +5 V +5 VB Constantly supplied +5 VC Interrupted when the front door or right door open +3.3 V 3.3 V...

  • Page 68: Fuser Control

    Low-voltage power supply failure The DC controller determines a low-voltage power supply failure and notifies the formatter when the low-voltage power supply does not supply +24 V. Fuser control The fuser heater-control circuit and the fuser heater safety circuit control the fuser temperature according to commands from the DC controller.

  • Page 69: Fuser Temperature Control

    Fuser temperature control The fuser temperature control maintains the target surface temperature of the fuser sleeve. Figure 1-8 Fuser temperature-control circuit Fuser Low-voltage power supply Fuse /ZEROX Zerocross circuit FSRD1 Fuser sleeve unit Fuser heater /RLD Relay control circuit Relay control circuit Current...

  • Page 70

    Current detection circuit ◦ Thermoswitch ◦ DC controller: The DC controller monitors the detected temperature of the main thermistor and ● sub thermistors. The DC controller deactivates the FIXING HEATER CONTROL signal and releases the relay to interrupt power supply to the fuser heater under the following conditions: TH1: 230°...

  • Page 71: Failure Detection

    Failure detection The DC controller determines a fuser unit failure, deactivates the FIXING HEATER CONTROL signal, releases the relay to interrupt power supply to the fuser heater, and notifies the formatter of a failure status when it encounters any of following conditions: Abnormally high temperatures: Temperatures are too high for any of the following ●...

  • Page 72: Fuser Unit Life Detection

    This product detects if the correct fuser for the product is installed. The fuser from a different product (for example, the HP Color LaserJet CP 3525 Series printer) can be installed in this product, but it will not correctly function.

  • Page 73: Laser/scanner System

    Laser/scanner system The laser/scanner system forms the latent electrostatic image on the photosensitive drums according to the VIDEO signals sent from the formatter. The product has two laser/scanners: one for yellow and magenta and the other for cyan and black. The main components of the laser/scanner system are the laser unit and the scanner motor unit, which are controlled by the signals sent from the DC controller.

  • Page 74: Laser/scanner Failure

    Laser/scanner failure The DC controller determines that a laser/scanner has failed when any of the following conditions occurs: Laser failure: The detected laser intensity does not match a specified value when the product ● initializes. Scanner motor startup failure: The scanner motor does not reach a specified rotation within ●...

  • Page 75

    Figure 1-10 Protective-glass cleaners (PGCs) Laser/scanner system ENWW...

  • Page 76: Image-formation System

    Image-formation system The image-formation system creates the printed image on the paper. The system consists of the following components: Print cartridges ● ● Secondary transfer roller ● Fuser ● Laser /scanner units ● The DC controller controls the laser scanner unit and each of the high-voltage power supplies to form the toner image on the photosensitive drum surface, according to the VIDEO signals.

  • Page 77

    Figure 1-12 Image-formation drive system Fuser motor Primary charging roller Primary Developing charging roller roller Primary Developing charging roller roller Primary Developing charging roller roller Developing roller ITB motor M drum motor Y drum motor C drum motor Bk drum motor Image-formation system ENWW...

  • Page 78: Image-formation Process

    Image-formation process The image-formation system consists of ten steps divided into six functional blocks. Figure 1-13 Image-formation process High-voltage power supply T Fusing unit Secondary transfer roller Laser scanner unit Laser scanner unit Cartridge High-voltage power supply D Functional block Steps Description Latent image formation...

  • Page 79: Step 1: Pre-exposure

    Functional block Steps Description ITB cleaning 9. ITB cleaning Residual toner is removed from the ITB. Drum cleaning 10. Drum cleaning Residual toner is removed from the photosensitive drums. Step 1: Pre-exposure Light from the pre-exposure LED strikes the surface of the photosensitive drum to remove any residual electrical charges from the drum surface.

  • Page 80: Step 3: Laser-beam Exposure

    Step 3: Laser-beam exposure The laser beam strikes the surface of the photosensitive drum in the areas where the image will form. The negative charge neutralizes in those areas, which are then ready to accept toner. Figure 1-16 Laser-beam exposure Laser beam Step 4: Development Toner acquires a negative charge as the developing cylinder contacts the developing blade.

  • Page 81: Step 5: Primary Transfer

    Step 5: Primary transfer The positively charged primary-transfer rollers contact the ITB, giving the ITB a positive charge. The ITB attracts the negatively charged toner from the surface of each photosensitive drum, and the complete toner image transfers onto the ITB. Figure 1-18 Primary transfer Primary transfer bias...

  • Page 82: Step 7: Separation

    Step 7: Separation The stiffness of the paper causes it to separate from the ITB as the ITB bends. The static-charge eliminator removes excess charge from the paper to make sure that the toner fuses correctly. Figure 1-20 Separation Secondary transfer opposed roller Paper Static charge...

  • Page 83: Print Cartridge

    Step 9: ITB cleaning The cleaning blade scrapes the residual toner off the surface of the ITB. The residual toner feed screw deposits residual toner in the toner collection box. Figure 1-22 ITB cleaning Residual toner feed screw Cleaning blade Step 10: Drum cleaning The cleaning blade scrapes the residual toner off the surface of the photosensitive drum, and toner is deposited in the toner collection box in the cartridge.

  • Page 84

    The DC controller rotates the drum motor to drive the photosensitive drum, developing roller, and the primary-charging roller. Figure 1-24 Print-cartridge system DC controller Developing SR11: disengagement Developing disengagement sensor motor Developing unit SR1/SR2/SR3/SR4: Drum home position sensor M3/M4/M5/M6: Drum motor Primary charging roller Developing roller Memory...

  • Page 85: Developing-roller Engagement And Disengagement

    The DC controller determines a memory tag error and notifies the formatter when it fails to either read from or write to the memory tag. Cartridge presence detection: The DC controller detects the presence of the cartridges by ● monitoring the memory tag. The DC controller notifies the formatter when a cartridge is missing or installed in the incorrect slot.

  • Page 86: Intermediate Transfer Belt (itb) Unit

    The developing-roller engagement and disengagement control operates as follows: When the product is turned on and when each print job is completed, all four of the developing units are disengaged from the photosensitive drums. The drive of the developing disengagement motor rotates the developing disengagement cam. ●...

  • Page 87: Primary-transfer-roller Engagement And Disengagement

    Primary-transfer-roller engagement and disengagement The sequence of the primary-transfer-roller engagement and disengagement control is as follows: The fuser motor turns on the primary-transfer disengagement solenoid and rotates the primary- transfer-roller disengagement cam. As the cam rotates, the Y/M/C primary-transfer-roller slide plate or the Bk primary-transfer-roller slide plate moves to the right or left, which causes the primary-transfer roller to move up or down.

  • Page 88

    The DC controller determines the absences of an ITB unit and notifies the formatter when it does not detect a specified signal from the new primary transfer-roller disengagement sensor. Figure 1-27 Three states of primary-transfer-roller engagement and disengagement DC controller Fuser motor <All colors are disengaged>...

  • Page 89: Itb Cleaning

    ITB cleaning The cleaning blade in the ITB cleaner scrapes the residual toner off the ITB surface. The residual toner feed screw deposits the residual toner to the residual toner feed unit. The ITB motor and the residual toner feed motor drive the screw. The DC control detects whether the toner collection box is full, using the residual-toner full sensor, and then notifies the formatter.

  • Page 90: Color-misregistration Control

    Color-misregistration control Internal variations in the laser/scanners can cause the toner images to become misaligned. The color- misregistration control corrects the following problems: Horizontal scanning start position ● Horizontal scanning magnification ● Vertical scanning start position ● The DC controller forms a pattern of toner on the surface of the ITB and measures a misaligned length with the RD sensor.

  • Page 91: Image-stabilization Control

    Image-stabilization control NOTE: The product contains a thermal sensor, located within the TCU level detection sensor, which monitors the temperature in the cartridge area and uses this information to make adjustments during CPR control. Environmental changes or deterioration of the photosensitive drums and toner can cause variations in the image density.

  • Page 92: Pickup, Feed, And Delivery System

    Pickup, feed, and delivery system The pickup, feed, and delivery system uses a series of rollers to move the paper through the product. Figure 1-30 Paper path Simplex media path Duplex media path Duplex reverse roller Pressure roller Fixing sleeve Secondary transfer roller MP tray pickup roller Cassette feed roller...

  • Page 93

    Figure 1-31 Switches and sensors for the pickup, feed, and delivery system SR26 SR27 SR14 SR15 SR22 SR21 SR20 SR25 SR23 SR24 Abbreviation Component Fuser delivery sensor MP tray media presence sensor SR14 Loop sensor 1 SR15 Loop sensor 2 SR20 Top of page (TOP) sensor SR21...

  • Page 94

    Figure 1-32 Motors and solenoids for the pickup, feed, and delivery system Duplex flapper Pickup arm Lifter Abbreviation Component ITB motor Fuser motor Lifter motor Duplex reverse motor Pickup motor IPTU feed motor Duplex re-pickup clutch Duplex reverse solenoid Multipurpose tray pickup solenoid Cassette pickup solenoid Duplex re-pick clutch Chapter 1 Theory of operation...

  • Page 95

    The pickup, feed, and delivery system is divided into the following three blocks: Pickup-and-feed block: From each pickup source to the fuser inlet ● Fuser-and-delivery block: From the fuser to the delivery destination ● Duplex block: From the duplex reverse unit to duplex re-pickup unit (for duplex models only) ●...

  • Page 96: Cassette Pickup

    Pickup-and-feed unit The pickup-and-feed unit picks an individual sheet of paper from the multipurpose tray or the cassettes, carries it through the secondary-transfer unit, and feeds it into the fuser. Figure 1-34 Pickup-and-feed unit Simplex media path Duplex media path Pickup-and-feed block Cassette pickup The sequence of steps for the cassette-tray pickup operation is the following:...

  • Page 97: Cassette-presence Detection

    As the pickup arm lowers, the cassette pickup roller touches the surface of the paper stack. One sheet of paper feeds into the product. Figure 1-35 Cassette-pickup mechanism DC controller Cassette pickup cam Pickup motor Cassette feed roller Cassette feed roller Cassette pickup roller Pickup arm Cassette pickup roller...

  • Page 98: Cassette Lift Operation And Cassette Paper-presence Detection

    Paper size Cassette media size switch Top switch Center switch Bottom switch Legal Cassette absence Cassette lift operation and cassette paper-presence detection The product keeps the paper stack surface at the correct pickup position. The cassette lift-up operation is performed under the following conditions: The product is turned on ●...

  • Page 99: Multipurpose Tray Pickup

    Cassette multiple-feed prevention In the cassette, a separation roller prevents multiple sheets of paper from entering the paper path. The cassette pickup roller drives the separation roller through a sheet of paper. The rotation of the cassette feed roller through the sheet drives the cassette separation roller. Because it is equipped with a torque limiter, only one sheet is fed into the product.

  • Page 100: Paper Feed

    As the lifting plate rises, the paper is picked up. The multipurpose tray separation pad removes any multiple-fed sheets, and one sheet is fed into the product. The MP-tray media-presence sensor (SR8) detects whether paper is present in the MP tray. Figure 1-38 Multipurpose tray pickup mechanism DC controller...

  • Page 101

    The ITB motor rotates the ITB. The toner image on the ITB is transferred onto the paper, and the paper is fed to the fuser. The DC controller notifies the formatter of a paper size mismatch error when the paper length detected by the TOP sensor does not match the paper size specified by the formatter.

  • Page 102: Skew-feed Prevention

    Skew-feed prevention The product can straighten the paper without slowing the feed operation. The leading edge of paper strikes the registration shutter, and the leading edge is aligned with the shutter. As the feed rollers keep pushing the paper, the paper warps. When the force is great enough, the registration shutter opens, and the paper passes through and straightens Figure 1-40...

  • Page 103: Duplex Printing

    controller identifies the type of paper (for example, plain paper, light paper, heavy paper, glossy paper, glossy film, or overhead transparency) and switches to the correct print mode. The DC controller determines a media mismatch error and notifies the formatter under the following condition: Simplex printing The specified print mode is overhead transparency (OHT), but the media sensor detects another ●...

  • Page 104: Fusing And Delivery Unit, Loop Control

    Fusing and delivery unit The fusing and delivery unit fuses the toner onto the paper and delivers the printed page into the output bin. The following controls ensure optimum print quality: The face-down tray media full sensor on the output bin detects whether the tray is full of printed pages. The DC controller notifies the formatter when the sensor is on for a specified time.

  • Page 105

    and loop sensor 2 is for heavy media. The DC controller slows the fuser motor when the sensor is off and speeds up the sensor when the sensor is on. Figure 1-42 Loop-control mechanism Pressure roller SR15: Loop sensor 2 For heavy media SR14: Loop sensor 1 For light media...

  • Page 106: Pressure-roller Pressurization Control

    Pressure-roller pressurization control To prevent excessive wear on the pressure roller and help with jam-clearing procedures, the pressure roller pressurizes only during printing and standby. The DC controller reverses the fuser motor. The fuser motor rotates the fuser pressure-release cam. Figure 1-43 Pressure-roller pressurization control DC controller...

  • Page 107: Duplexing Unit, Duplexing Reverse And Feed Control

    Duplexing unit The duplexing unit reverses the paper and feeds it through the paper path to print the second side. Figure 1-44 Duplexing unit Simplex media path Duplex block Duplex media path Duplexing reverse and feed control The duplex reverse control reverses the paper after the first side is printed and feeds it to the duplex re- pickup position to print the second side of the page.

  • Page 108: Duplex Print Operation

    The duplex reverse motor and the duplex feed clutch stop, and the paper feed operation pauses. After a specified period of time, the duplex reverse motor rotates, and the duplex feed clutch is turned on. The paper is then picked up again. Figure 1-45 Duplex reverse and feed control Duplex reverse unit...

  • Page 109

    The formatter specifies the duplex-media-feed mode for each two-sided print job. Duplex printable media size (A4, Letter, B5, Legal and Executive) and designated print mode (Auto, Normal, Heavy media 1, Heavy media 2 (120 g/m2 or lighter), Glossy media 1, Glossy media 2, Glossy media 3, Glossy film, Designated media 1, and Designated media 2) must be specified.

  • Page 110: Jam Detection

    Jam detection The product uses the following sensors to detect the paper as it moves through the paper path and to report to the DC controller if the paper has jammed. Fuser delivery sensor (SR5) ● Top of page (TOP) sensor (SR20) ●...

  • Page 111

    Table 1-14 Jams that the product detects Description Pickup delay jam The TOP sensor does not detect the leading edge of the paper within a specified time (including two retries) after the pickup operation from the cassette, multipurpose tray, or optional paper feeder starts. Pickup stationary jam The TOP sensor does not detect the trailing edge of the paper within a specified time from when it detects the leading edge.

  • Page 112

    Table 1-14 Jams that the product detects (continued) Description IPTU delivery stationary The IPTU media feed sensor does not detect the trailing edge of paper jam 1 within a specified period after it detects the leading edge. IPTU delivery stationary The IPTU media feed sensor detects a paper absence yet it does not detect jam 2 the trailing edge of paper after it detects the leading edge.

  • Page 113: Optional Paper Feeders

    Optional paper feeders Three types of optional paper feeders are available for the product: 1 x 500 sheet paper feeder ● 1 x 500 sheet paper feeder and cabinet ● 3 x 500 paper feeder and stand ● The operational sequence of the paper feeders is controlled by the paper feeder controller. Figure 1-47 1 x 500 optional paper feeder PD feed roller...

  • Page 114

    Figure 1-48 3 x 500-sheet optional paper feeder PD feed roller PD pickup roller PD separation roller Figure 1-49 Signals for the paper feeder Paper deck Motor +3.3V Solenoid +24V Paper deck DC controller controller Photointerrupter Switch The input trays contain several motors, solenoids, sensors, and switches, as described in the following table.

  • Page 115: Motor Control

    Table 1-15 Electrical components for the paper feeder Component Abbreviation Component name type Motors PD lifter motor 1 PD pickup motor PD lifter motor 2 (3 x 500-sheet paper feeder only) PD lifter motor 3 (3 x 500-sheet paper feeder only) Solenoids PD pickup solenoid 1 PD pickup solenoid 2 (3 x 500-sheet paper feeder only)

  • Page 116: Paper-feeder Pickup And Feed Operation

    Component Drives Failure detection PD lifter motor 2 (3 x 500-sheet paper Lifter of the middle cassette feeder only) PD lifter motor 3 (3 x 500-sheet paper Lifter of the lower cassette feeder only) PD pickup motor PD pickup roller, PD feed roller, and PD separation roller Paper-feeder pickup and feed operation The paper feeder picks up one sheet from the paper-feeder cassette and feeds it to the product.

  • Page 117

    Table 1-16 Pickup feed components (1 x 500-sheet paper feeder) (continued) Component PD pickup solenoid 1 Tray 3 paper surface sensor 1 Tray 3 paper surface sensor 2 Tray 3 paper presence sensor Tray 3 paper present sensor Tray 3 paper size switches Pickup arm SR10 SR11...

  • Page 118: Paper-size Detection And Cassette-presence Detection

    PD pickup solenoid 3 Tray 3 paper surface sensor 1 Tray 3 paper surface sensor 2 Tray 3 paper presence sensor Tray 3 paper presence sensor Tray 4 paper surface sensor 1 (3 x 500-sheet paper feeder only) Tray 4 paper surface sensor 2 (3 x 500-sheet paper feeder only) Tray 4 feed sensor (3 x 500-sheet paper feeder only) Tray 4 media-stack-surface sensor (3 x 500-sheet paper feeder only) Tray 5 paper surface sensor 1 (3 x 500-sheet paper feeder only)

  • Page 119: Paper-feeder Cassette Lift Operation

    Paper-feeder cassette lift operation The paper feeder keeps the paper stack surface at the correct pickup position. The cassette lift operation occurs under the following conditions: The product is turned on. ● The cassette is inserted. ● The paper stack surface of the cassette lowers. ●...

  • Page 120: Paper Feeder Jam Detection

    Paper feeder jam detection The 1 x 500-sheet paper feeder uses the Tray 3 paper presence sensor (SR4) to detect the presence of paper and to check whether paper has jammed. Figure 1-52 Jam detection (1 x 500-sheet paper feeder) The 1 x 500-sheet paper feeder detects the following jams: 1 x 500-sheet PD pickup delay jam: Tray 3 feed sensor does not detect the leading edge of paper ●...

  • Page 121

    Figure 1-53 Jam detection (3 x 500-sheet paper feeder) SR10 The 3 x 500-sheet paper feeder detects the following jams: 3 x 500-sheet PD pickup delay jam: One of the tray feed sensors does not detect the leading edge ● of paper within a specified time (including two retries) after the pickup operation starts.

  • Page 122: Scanner Subsystem

    Document feeder/scanner assembly The document feeder/scanner assembly consists of a document feeder and flatbed scanner. The document feeder can feed 50 pages of letter or A4 size paper at speeds up to 57 images per minute in simplex and 24 images per minute in duplex. The document feeder features legal size detection and customer replaceable feed and separation rollers and pads.

  • Page 123: Document Feeder/scanner Motor And Fan Control

    The relay PCA in the document feeder provides connections only to the various components such as fans, motors, and sensors. The control and monitoring of these components takes place on the SCB. Document feeder/scanner motor and fan control Component Purpose Type Rotation Timing...

  • Page 124: Legal Detection Sensor Sequence

    Legal detection sensor sequence The legal detection status displays in the following circumstances: Document feeder legal detection: ● When the document feeder legal sensor is turned on. ◦ Flatbed legal detection: ● When the flatbed legal sensor is turned on while the flatbed angle sensor is opened. ◦...

  • Page 125: Optical Assembly Operation

    Optical assembly operation Figure 1-55 Optical assembly operation Document Reflector Scanner lamp Glass Inverter circuit Scanner controller Lens Second mirror First mirror Third mirror Carriage home position sensor The optical assembly contains the lamp, mirrors, lens, and charge-coupled device (CCD). As the optical assembly moves across the original, the lens focuses the reflected image onto the CCD.

  • Page 126: Clearing A Jam

    Document feeder/scanner paper path and sensors Figure 1-57 Document feeder/scanner paper path and sensors ADF paper present FB cover angle sensor FB cover sensor Delivery Tray ADF sensor FB Y (length) sensor Carriage Home Position sensor Jam detection sequence A jam error occurs in the document feeder. The feed and read motors stop immediately.

  • Page 127: Document Feeder Pick Mechanism

    Sensor Description Registration sensor A jam is detected when the registration sensor does not detected the leading edge of paper when turning paper over during the duplexing process. A jam is detected when the registration sensor does not detected the trailing edge of paper. Read sensor A jam is detected when the read sensor does not detected the leading edge of paper.

  • Page 128: Bin Stapling Mailbox

    3-bin stapling mailbox The 3-bin stapling mailbox installs on the delivery assembly and delivers paper to the output bin. The 3- bin stapling mailbox has two modes: Stacker mode ● Mailbox/job separator mode ● Stapling is available for both modes. Figure 1-58 3-bin stapling mailbox Stamp...

  • Page 129

    Table 1-17 Electrical components for the 3-bin stapling mailbox Component Abbreviation Component name type Motors Stapler motor Jogger motor Paddle motor Stapler/Stacker feed motor Stapler/Stacker lifter motor Solenoids Stamp solenoid Inlet solenoid Output bin solenoid Sensors Output bin 3 delivery sensor Stapler/Stacker media feed sensor 1 Output bin 3 media full sensor Alignment roller sensor...

  • Page 130

    Motor control Jogger motor Paddle motor Stapler/Stacker feed motor Stapler/Stacker lifter motor Stapler motor The 3-bin stapling mailbox has five motors for paper feed, paper delivery, and staple operation. Component Drives Failure detection Stapler motor Stapler Yes (type 2) Jogger motor Jogger guide Yes (type 2) Paddle motor...

  • Page 131

    Failure detection The controller detects a motor failure by monitoring a part related to the motor. If the controller determines a motor failure or motor-related part failure, it notifies the formatter when it encounters the following conditions: Stapler motor: The stapler sensor is not sensed for a specified period of time after the stapler motor ●...

  • Page 132: Delivery Operation

    Delivery operation The 3-bin stapling mailbox has two modes. Stacker mode: The printed page is delivered to output bin 3 first and then delivered to the ● subsequent output bins. Mailbox/job separator mode: The printed page is delivered to the specified output bin for each ●...

  • Page 133: Staple Operation

    Table 1-18 Delivery components (3-bin stapling mailbox) (continued) Component Stapler/Stacker media feed sensor 1 Output bin 3 media full sensor Alignment roller sensor Stapler/Stacker media feed sensor 2 Jogger sensor Output bin 3 upper delivery roller sensor PS2501 Output bin 1 media presence sensor PS2502 Output bin 2 media full sensor PS2503...

  • Page 134

    The printed page from the product is fed to the staple tray. Figure 1-61 3-bin stapling mailbox stapler operation (1 of 4) Stapler/Stacker feed motor Output bin 3 upper delivery rolle r Output bin 3 delivery roller sensor Stapler/Stacker feed roller 2 Paddle motor Staple tray Output bin 3 lower delivery rolle r...

  • Page 135

    The printed page on the staple tray is aligned. For horizontal alignment, the jogger motor rotates and moves the jogger guide. For vertical alignment, the paddle motor is reversed and the alignment roller pushes the page. Figure 1-62 3-bin stapling mailbox stapler operation (2 of 4) Jogger guide Paddle motor Jogger sensor...

  • Page 136

    After all of the pages are aligned, the pages are stapled together while being held with the stamp. Figure 1-63 3-bin stapling mailbox stapler operation (3 of 4) Stamp solenoid Stamp Staple tray The paddle motor rotates, and the output bin 3 upper delivery roller touches the stapled pages. The stapler/stacker feed motor rotates to rotate the output bin 3 upper delivery roller and the output bin 3 lower delivery roller.

  • Page 137

    The stapler/stacker feed motor starts rotating while the jogger motor is reversed and the jogger guide moves to its home position. Figure 1-64 3-bin stapling mailbox stapler operation (4 of 4) Stapler/Stacker feed motor Jogger guide Paddle motor Jogger motor Output bin 3 media full sensor Output bin 3 Stapler/Stacker lifter motor...

  • Page 138: Stapler

    Stapler The stapler consists of the staple cartridge and the stapler assembly. The staple cartridge holds up to 5,000 staples. The staple presence sensor detects the presence of staple. The staple ready sensor detects whether the stapler is in the correct position to staple. The staple assembly is equipped with the stapler motor.

  • Page 139: Output Bin 3 Lift Operation

    Output bin 3 lift operation Figure 1-66 3-bin stapling mailbox sensors for output bin 3 lift operation Output bin 3 Output bin 3 media full sensor PS2601 Output bin 3 higher limit sensor PS2602 Output bin 3 lower limit sensor Stapler/Stacker lifter motor The operational sequence of the output bin 3 lift operation is as follows: The stapler/stacker lifter motor rotates if both the output bin 3 higher limit sensor and the output...

  • Page 140: Stacker Mode

    The stapler/stacker controller determines a stapler/stacker lifter motor failure. The controller notifies the formatter through the DC controller when it encounters the following conditions after the stapler/stacker lifter motor starts rotating: Output bin 3 does not reach the output bin 3 higher limit sensor within a specified period of time. ●...

  • Page 141: Mailbox/job Separator Mode

    The stapler/stacker controller determines a if the 3-bin stapling mailbox is full and notifies the formatter through the DC controller when it encounters the following condition: The output bin 1 media full is detected. ● The staple operation is designated when the output bin 3 is full of paper. ●...

  • Page 142

    Jam Detection The 3-bin stapling mailbox uses the following sensors to detect the presence of paper and to check whether paper is being fed correctly or has jammed: Output bin 3 delivery sensor (SR1) ● Stapler/stacker media feed sensor 1 (SR2) ●...

  • Page 143: Automatic Delivery

    Stapler/Stacker feed stationary jam 3: The output bin 3 delivery sensor does not detect the trailing ● edge of paper within a specified period of time from when the stapler/stacker feed motor starts rotating after a staple operation. Stapler/Stacker residual paper jam: Any one of the following sensors detects a presence of paper ●...

  • Page 144

    Chapter 1 Theory of operation ENWW...

  • Page 145: Removal And Replacement

    Removal and replacement Introduction ● Removal and replacement strategy ● Electrostatic discharge ● Required tools ● Before performing service ● After performing service ● Post-service test ● Parts removal order ● Customer self repair (CSR) components ● External panels, covers, and doors ●...

  • Page 146: Removal And Replacement Strategy

    HP does not support repairing individual subassemblies or troubleshooting to the component level. Note the length, diameter, color, type, and location of each screw. Be sure to return each screw to its original location during reassembly.

  • Page 147: Electrostatic Discharge, Required Tools

    Electrostatic discharge CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Look for the ESD reminder when removing product parts. Always perform service work at an ESD-protected workstation or mat, or use an ESD strap. If an ESD workstation, mat, or strap is not available, ground yourself by touching the sheet-metal chassis before touching an ESD-sensitive part.

  • Page 148: Before Performing Service, After Performing Service

    Before performing service Remove all media from the product. ● Turn off the power using the power switch. ● Unplug the power cable and interface cable or cables. ● Place the product on an ESD workstation or mat, or use an ESD strap (if one is available). If an ●...

  • Page 149: Post-service Test

    Post-service test Perform the following test to verify that the repair or replacement was successful. Print-quality test Verify that you have completed the necessary reassembly steps. Make sure that the tray contains clean, unmarked paper. Attach the power cord and interface cable or interface cables, and then turn on the product. Verify that the expected startup sounds occur.

  • Page 150: Parts Removal Order

    Parts removal order Figure 2-2 Parts removal order (1 of 2) Roller cover Standard output bin Output bin bezel S-CVR-REAR (scanner rear cover) ASY-CBR-F-SP (ADF front cover) ASY-CBR-F-R-SP (ADF rear cover) S-CVR-LEFT (scanner left cover) Control panel S-CVR-REAR Scanner Fan cover Standard output bin Output bin bezel Right-front cover...

  • Page 151

    Figure 2-3 Parts removal order (2 of 2) Scanner IPTU Residual-toner Delivery fan feed motor IPTU Scanner IPTU Delivery Fan Scanner IPTU Delivery Fan Delivery Assembly Scanner assy IPTU Delivery Fan Scanner assy Image scanner power supply unit (PSU) Scanner Image scanner (PSU) ICB Scanner assy Image scanner (PSU) LVPS...

  • Page 152: Control Panel

    Customer self repair (CSR) components Control panel Lift the control panel. Figure 2-4 Remove the control panel (1 of 3) Remove one screw. Figure 2-5 Remove the control panel (2 of 3) Chapter 2 Removal and replacement ENWW...

  • Page 153

    Disconnect one connector, and then move the control panel to the right to remove. Figure 2-6 Remove the control panel (3 of 3) Customer self repair (CSR) components ENWW...

  • Page 154

    When reinstalling the control panel, make sure the bracket fits correctly on the product. Figure 2-7 Incorrect installation of the control panel Figure 2-8 Correct installation of the control panel Chapter 2 Removal and replacement ENWW...

  • Page 155: Print Cartridges

    Print cartridges CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric. Open the front door. Make sure that the door is completely open. Figure 2-9 Remove the print cartridge (1 of 2) Grasp the print-cartridge handle and pull out to remove.

  • Page 156: Toner-collection Unit

    Toner-collection unit NOTE: The toner-collection unit is designed for a single use. Do not try to empty the toner-collection unit and reuse it. Doing so could cause toner to spill inside the product and result in reduced print quality. For recycling information, see the product user guide. Open the front door.

  • Page 157

    To prevent toner spills, place the blue cap (callout 1) over the blue opening at the top of the unit (callout 2). Figure 2-13 Remove the toner-collection unit (3 of 4) Figure 2-14 Remove the toner-collection unit (4 of 4) Customer self repair (CSR) components ENWW...

  • Page 158: Formatter Pca

    Formatter PCA CAUTION: ESD sensitive component. Turn the product off and disconnect the power and interface cable or interface cables. Unscrew the formatter thumb screws, and then firmly pull the formatter from the product. Place the formatter on a clean, flat, grounded surface. Figure 2-15 Remove the formatter Remove the hard drive and fax card from the existing formatter and reinstall on the new formatter.

  • Page 159: Fax Card

    Fax card Before proceeding, remove the following components: Formatter PCA. See Formatter PCA on page 106. ● Remove the fax card CAUTION: ESD sensitive component. Lift the inside edge of the fax card and then remove. ▲ Figure 2-16 Remove the fax card Reinstallation tip Make sure that the fax card is installed correctly.

  • Page 160: Hard Drive

    Hard drive Before proceeding, remove the following components: Formatter PCA. See Formatter PCA on page 106. ● Remove the hard drive CAUTION: ESD sensitive component. Disconnect three connectors. Figure 2-17 Remove the hard drive (1 of 3) Chapter 2 Removal and replacement ENWW...

  • Page 161: Upgrade The Firmware

    Upgrade the firmware to the new hard drive. Upgrade the firmware Go to www.hp.com/go/cljcm4540mfp_firmware and follow the onscreen steps to download the most recent firmware upgrade files for your product. Copy the firmware update file to a portable USB flash memory storage device (thumb drive).

  • Page 162

    Reinstall the formatter with the new hard drive and reconnect the power cord and network connection. Turn the product on. Press and hold the Stop button when all of the LEDs illuminate solid. Press the button to highlight the Administrator menu, and then press the button.

  • Page 163: Tray

    Tray NOTE: Use this procedure to remove Tray 2 and the optional Trays 3, 4, and 5. Pull the tray straight out of the product until it stops. Figure 2-20 Remove the tray (1 of 2) Push the tray in slightly, carefully lift up to release it, and then remove the tray. Figure 2-21 Remove the tray (2 of 2) Customer self repair (CSR) components...

  • Page 164: Fuser

    Fuser CAUTION: The fuser might be hot. Allow enough time after turning off the product power for the fuser to cool. NOTE: The product detects a new fuser using a fusible link that blows after 100 pages have been printed. If a new fuser is installed for troubleshooting purposes, be sure to remove it before printing 100 pages.

  • Page 165: Feed And Separation Rollers (trays 2-5)

    Feed and separation rollers (Trays 2-5) CAUTION: Do not touch the spongy roller surface unless you are replacing the roller. Skin oils on the roller can cause paper pickup problems. Locate the feed and separation rollers for the tray. TIP: You do not have to separate the product from the feeder to remove these rollers.

  • Page 166: Pickup Roller (tray 1)

    Pickup roller (Tray 1) CAUTION: Do not touch the spongy roller surface unless you are replacing the roller. Skin oils on the roller can cause paper pickup problems. Open Tray 1. Figure 2-25 Remove the pickup roller (Tray 1) (1 of 5) Push the top edge of the cover to release the tabs.

  • Page 167

    Open the right-door assembly, and then remove the cover. Figure 2-27 Remove the pickup roller (Tray 1) (3 of 5) Release the two blue tabs. Figure 2-28 Remove the pickup roller (Tray 1) (4 of 5) Customer self repair (CSR) components ENWW...

  • Page 168

    Rotate the roller body away from the product to remove it. Figure 2-29 Remove the pickup roller (Tray 1) (5 of 5) Chapter 2 Removal and replacement ENWW...

  • Page 169: Reinstalling The Pickup Roller (tray 1)

    Reinstalling the pickup roller (Tray 1) When reinstalling the pickup roller, make sure the roller cover is installed correctly. Incorrect ▲ installation can cause paper to jam. Figure 2-30 Incorrect position of cover Figure 2-31 Correct position of cover Customer self repair (CSR) components ENWW...

  • Page 170: Secondary Transfer Roller

    Secondary transfer roller CAUTION: Do not touch the spongy roller surface unless you are replacing the roller. Skin oils on the roller can cause image quality problems. Open the right-door assembly. Figure 2-32 Remove the transfer roller (1 of 3) Use the blue lever to lower the secondary transfer assembly.

  • Page 171: Reinstall The Transfer Roller

    Grasp the roller shaft collars, and lift the transfer roller off of the product. Figure 2-34 Remove the transfer roller (3 of 3) Reinstall the transfer roller When you reinstall the transfer roller, make sure that the pins on the shaft collars align with the holes in the mounting assembly.

  • Page 172: Intermediate Transfer Belt (itb)

    Intermediate transfer belt (ITB) CAUTION: Do not touch the black-plastic belt. Skin oils and fingerprints on the belt can cause print- quality problems. Always place the ITB on a flat surface in a safe and protected location. Open the right-door assembly. Figure 2-36 Remove the intermediate transfer belt (1 of 4) Use the blue lever to lower the secondary transfer assembly.

  • Page 173

    Grasp the small handles on the ITB and then pull the ITB out of the product until two large handles expand along the right- and left-side of the ITB. Figure 2-38 Remove the intermediate transfer belt (3 of 4) Customer self repair (CSR) components ENWW...

  • Page 174

    Grasp the large handles on the ITB and then pull the ITB straight out of the product to remove it. CAUTION: The ITB is a sensitive component. Be careful when handling the ITB so that it is not damaged. Always place the ITB in a safe and protected location. Figure 2-39 Remove the intermediate transfer belt (4 of 4) Reinstallation tip...

  • Page 175: Standard Output Bin

    Standard output bin Lift and pull the output bin to remove. ▲ Figure 2-40 Remove the standard output bin Customer self repair (CSR) components ENWW...

  • Page 176: Output Bin Bezel

    Output bin bezel Before proceeding, remove the following components: Standard output bin. See Standard output bin on page 123 ● Remove the output bin bezel Release two latches, and then slide the bezel up to remove. ▲ Figure 2-41 Remove output bin bezel ASY-TRY-F-BASE-SP (document feeder tray extender) Pull the tray extender out, lift, and then remove.

  • Page 177: Asy-cvr-fe-pick-sp (pickup Roller Cover)

    ASY-CVR-FE-PICK-SP (pickup roller cover) Open the jam access cover. Release the cover latch (callout 1). Lower the cover (callout 2) and then pull (callout 3) the cover to remove. Figure 2-43 Remove the ASY-CVR-FE-PICK-SP (pickup roller cover) ASY-ROL-FE-FEED-SP (pickup roller) Open the jam access cover (callout 1).

  • Page 178: Asy-hld-rev-pad-sp (pickup Roller Pad) And Asy-sp-rev-spr (spring)

    ASY-HLD-REV-PAD-SP (pickup roller pad) and ASY-SP-REV-SPR (spring) Open the jam access cover. Release one tab. Figure 2-45 Remove the ASY-CVR-FE-PICK-SP (pickup roller cover) Slide the pad (callout 1) and then lift back edge to remove (callout 2). Remove the spring if necessary.

  • Page 179: Identification And Location

    External panels, covers, and doors Identification and location Figure 2-47 External panels, covers, and doors; identification and location Item Description Item Description ASY-CVR-F-SP (document feeder front cover) (see Right-door assembly (see Right-door assembly ASY-CVR-F-SP (document feeder front cover) on page 145) on page 129)

  • Page 180: S-cvr-rear (scanner Rear Cover)

    S-CVR-REAR (scanner rear cover) Remove one screw. Figure 2-48 Remove S-CVR-REAR (scanner rear cover) (1 of 2) Release one tab, and then remove the scanner cover. Figure 2-49 Remove S-CVR-REAR (scanner rear cover) (2 of 2) Chapter 2 Removal and replacement ENWW...

  • Page 181: Asy-cvr-f-sp (document Feeder Front Cover)

    ASY-CVR-F-SP (document feeder front cover) Lift the jam cover. Figure 2-50 Remove ASY-CVR-F-SP (document feeder front cover) (1 of 4) Remove one screw. Figure 2-51 Remove ASY-CVR-F-SP (document feeder front cover) (2 of 4) External panels, covers, and doors ENWW...

  • Page 182

    Open the document feeder and then remove two screws. Figure 2-52 Remove ASY-CVR-F-SP (document feeder front cover) (3 of 4) Close the document feeder and then remove the document feeder front cover. Figure 2-53 Remove ASY-CVR-F-SP (document feeder front cover) (4 of 4) Chapter 2 Removal and replacement ENWW...

  • Page 183: Asy-cvr-f-r-sp (document Feeder Rear Cover)

    ASY-CVR-F-R-SP (document feeder rear cover) Open the jam cover. Figure 2-54 Remove the ASY-CVR-F-R-SP (document feeder rear cover) (1 of 5) Remove one screw. Figure 2-55 Remove the ASY-CVR-F-R-SP (document feeder rear cover) (2 of 5) External panels, covers, and doors ENWW...

  • Page 184

    Open the document feeder and then remove one screw. Figure 2-56 Remove the ASY-CVR-F-R-SP (document feeder rear cover) (3 of 5) Release one tab (callout 1) and then lift the document feeder rear cover (callout 2). Figure 2-57 Remove the ASY-CVR-F-R-SP (document feeder rear cover) (4 of 5) Chapter 2 Removal and replacement ENWW...

  • Page 185: S-cvr-left (scanner Left Cover)

    Remove the document feeder rear cover. Figure 2-58 Remove the ASY-CVR-F-R-SP (document feeder rear cover) (5 of 5) S-CVR-LEFT (scanner left cover) Remove one screw. Figure 2-59 Remove S-CVR-LEFT (scanner left cover) (1 of 2) External panels, covers, and doors ENWW...

  • Page 186: Fan Cover

    Lift the scanner left cover to remove. Figure 2-60 Remove S-CVR-LEFT (scanner left cover) (2 of 2) Fan cover Before proceeding, remove the following components: Standard output bin. See Standard output bin on page 123. ● Output bin bezel. See Output bin bezel on page 124.

  • Page 187: Remove The Fan Cover

    Remove the fan cover Remove one screw and then remove the fan cover. ▲ Figure 2-61 Remove upper left cover External panels, covers, and doors ENWW...

  • Page 188: Lower-left Cover

    Lower-left cover Remove one screw (callout 1), release two tabs (callout 2), and then remove the lower-left cover ▲ (callout 3). Figure 2-62 Remove the lower-left cover Chapter 2 Removal and replacement ENWW...

  • Page 189: Left Cover, Remove The Left Cover

    Left cover Before proceeding, remove the following components: Standard output bin. See Standard output bin on page 123. ● Output bin bezel. See Output bin bezel on page 124. ● S-CVR-LEFT (scanner left cover). See S-CVR-LEFT (scanner left cover) on page 133.

  • Page 190: Right-front Cover

    Right-front cover Remove the right-front cover NOTE: Be careful. When removing the cover, do not dislodge the power button. If the button is dislodged, see Reinstall the power button on page 139 to reinstall it. Open the right-door and front door assemblies. Release three tabs.

  • Page 191: Reinstall The Power Button

    Reinstall the power button Snap the power button into the holders on the cover. Make sure that the spring is correctly installed. Figure 2-66 Reinstall the power button External panels, covers, and doors ENWW...

  • Page 192: Front-door Assembly

    Front-door assembly Before proceeding, remove the following components: Right-front cover. See Right-front cover on page 138 ● Remove the front-door assembly Open the front-door assembly. Release the right link arm by pushing the two segments together and then releasing. Figure 2-67 Remove the front-door assembly (1 of 5) Chapter 2 Removal and replacement ENWW...

  • Page 193

    Squeeze the tab on the left link arm using needle nose pliers to release it from the front door assembly. NOTE: Hold the link arm firmly when releasing to prevent it from snapping against the front of the product. Figure 2-68 Remove the front-door assembly (2 of 5) Remove two screws (callout 1).

  • Page 194

    Remove two screws. Figure 2-70 Remove the front-door assembly (4 of 5) Remove the front-door assembly. Figure 2-71 Remove the front-door assembly (5 of 5) Chapter 2 Removal and replacement ENWW...

  • Page 195: Right-rear Cover

    Right-rear cover Before proceeding, remove the following components: Document feeder. See Document feeder on page 151. ● Standard output bin. See S-CVR-REAR (scanner rear cover) on page 128. ● Scanner assembly. See Scanner on page 170. ● Intermediate cover and duplexing gear cover. See Intermediate cover and duplexing gear cover ●...

  • Page 196: Rear Cover, Remove The Rear Cover

    Rear cover Before proceeding, remove the following components: S-CVR-LEFT (scanner left cover). See S-CVR-LEFT (scanner left cover) on page 133. ● Fan cover. See Fan cover on page 134. ● Lower-left cover. See Lower-left cover on page 136. ● Remove the rear cover Remove one screws (callout 1), release one tab (callout 2), and then slide the cover to the right to ▲...

  • Page 197: Right-door Assembly

    Right-door assembly Open the right-door assembly. Figure 2-74 Remove the right-door assembly (1 of 9) Remove three screws. Figure 2-75 Remove the right-door assembly (2 of 9) External panels, covers, and doors ENWW...

  • Page 198

    Remove the hinge assembly. Reinstallation tip When the hinge is reinstalled, make sure that the tab (callout 1) is correctly positioned on the door. Figure 2-76 Remove the right-door assembly (3 of 9) Remove the hinge cover. Figure 2-77 Remove the right-door assembly (4 of 9) Chapter 2 Removal and replacement ENWW...

  • Page 199

    Release one pin, and then release the link arm (callout 1). CAUTION: The link arm is spring loaded. Hold the arm securely (as shown) to prevent the spring from abruptly retracting. Figure 2-78 Remove the right-door assembly (5 of 9) Release one tab, and then remove the cover (callout 1).

  • Page 200

    Disconnect two connectors. Figure 2-80 Remove the right-door assembly (7 of 9) Lift two link arms to release. Figure 2-81 Remove the right-door assembly (8 of 9) Chapter 2 Removal and replacement ENWW...

  • Page 201

    Slide the right-door assembly toward the front of the product and remove. Figure 2-82 Remove the right-door assembly (9 of 9) External panels, covers, and doors ENWW...

  • Page 202: Document Feeder

    Document feeder ASY-LVR-FE-EMP-SP (paper present flag) Open the jam access cover. Release the flag from the hinge. Figure 2-83 Remove the ASY-LVR-FE-EMP-SP (paper present flag) (1 of 2) Pull the flag to release and remove. Figure 2-84 Remove the ASY-LVR-FE-EMP-SP (paper present flag) (2 of 2) Chapter 2 Removal and replacement ENWW...

  • Page 203: Remove The Document Feeder

    Document feeder Before proceeding, remove the following components S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128. ● Remove the document feeder Remove one screw (callout 1) and disconnect two connectors (callout 2). Figure 2-85 Remove the document feeder (1 of 3) Remove two screws.

  • Page 204: Reinstall The Document Feeder

    From the rear of the product, lift the document feeder to remove. Figure 2-87 Remove the document feeder (3 of 3) Reinstall the document feeder Make sure the cable retainer is installed inside the cavity. ▲ Figure 2-88 Reinstall the document feeder Chapter 2 Removal and replacement ENWW...

  • Page 205: Asy-cvr-fe-feed-sp (document Feeder Jam-access Cover)

    ASY-CVR-FE-FEED-SP (document feeder jam-access cover) Before proceeding, remove the following components: ASY-CVR-F-SP (document feeder front cover). See ASY-CVR-F-SP (document feeder front cover) ● on page 129. ASY-CVR-F-R-SP (document feeder rear cover). See ASY-CVR-F-R-SP (document feeder rear cover) ● on page 131.

  • Page 206

    Lift the cover slightly, and then pull the cover toward the front of the product to remove. Figure 2-90 Remove the ASY-CVR-FE-FEED-SP (document feeder jam-access cover) (2 of 2) Chapter 2 Removal and replacement ENWW...

  • Page 207: Asy-try-sp (tray Assembly)

    ASY-TRY-SP (tray assembly) Before proceeding, remove the following components ASY-CVR-F-R-SP (document feeder rear cover). See ASY-CVR-F-R-SP (document feeder rear cover) ● on page 131. Remove the ASY-TRY-SP (tray assembly) Open the jam-access cover. Disconnect one connector (callout 1) and release the cable from the cable guides (callout 2). Figure 2-91 Remove the ASY-TRY-SP (tray assembly) (1 of 2) Document feeder...

  • Page 208

    Release the pin from the hinge (callout 1) and then remove the tray assembly (callout 2). Figure 2-92 Remove the ASY-TRY-SP (tray assembly) (2 of 2) Chapter 2 Removal and replacement ENWW...

  • Page 209: Asy-frm-re-feed-sp (internal Assembly)

    ASY-FRM-RE-FEED-SP (internal assembly) Before proceeding, remove the following components S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128. ● ASY-CVR-F-SP (document feeder front cover). See ASY-CVR-F-SP (document feeder front cover) ● on page 129. ASY-CVR-F-R-SP (document feeder rear cover). See ASY-CVR-F-R-SP (document feeder rear cover) ●...

  • Page 210

    Remove two screws. Figure 2-94 Remove the ASY-FRM-RE-FEED-SP (internal assembly) (2 of 3) Remove five screws, and then remove the assembly. Figure 2-95 Remove the ASY-FRM-RE-FEED-SP (internal assembly) (3 of 3) Chapter 2 Removal and replacement ENWW...

  • Page 211: Asy-pba-relay-sb (document Feeder Pca)

    ASY-PBA-RELAY-SB (document feeder PCA) Before proceeding, remove the following components S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128. ● ASY-CVR-F-R-SP (document feeder rear cover). See ASY-CVR-F-R-SP (document feeder rear cover) ● on page 131. Document feeder. See Document feeder on page 151.

  • Page 212: Asm-if-sp (document Feeder Cable)

    ASM-IF-SP (document feeder cable) Before proceeding, remove the following components S-CVR-REAR (scanner rear cover) S-CVR-REAR (scanner rear cover) on page 128 ● ASY-CVR-F-R-SP (document feeder rear cover). See ASY-CVR-F-R-SP (document feeder rear cover) ● on page 131. Document feeder. See Document feeder on page 151.

  • Page 213: Remove The Asm-if-sp (document Feeder Cable)

    Remove the ASM-IF-SP (document feeder cable) Remove one screw (callout 1), release the cable guides (callout 2), disconnect two connectors ▲ (callout 3), release one tab (callout 4). Remove the document feeder cable. Figure 2-97 Remove the ASM-IF-SP (document feeder cable) (1 of 2) NOTE: When reinstalling the cable, make sure to correctly wrap the cable in the toroid.

  • Page 214: Asy-hng-l-sp (document Feeder Left Hinge)

    ASY-HNG-L-SP (document feeder left hinge) Before proceeding, remove the following components S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128. ● ASY-CVR-F-R-SP (document feeder rear cover). See ASY-CVR-F-R-SP (document feeder rear cover) ● on page 131. Document feeder. See Document feeder on page 151.

  • Page 215: Asy-hng-r-sp (document Feeder Right Hinge)

    ASY-HNG-R-SP (document feeder right hinge) Before proceeding, remove the following components S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128. ● ASY-CVR-F-R-SP (document feeder rear cover). See ASY-CVR-F-R-SP (document feeder rear cover) ● on page 131. Document feeder. See Document feeder on page 151.

  • Page 216: Asy-fan-sp (document Feeder Fan)

    ASY-FAN-SP (document feeder fan) Before proceeding, remove the following components S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128. ● ASY-CVR-F-R-SP (document feeder rear cover). See ASY-CVR-F-R-SP (document feeder rear cover) ● on page 131. Document feeder. See Document feeder on page 151.

  • Page 217: Asy-mot-fe-sp (motor)

    ASY-MOT-FE-SP (motor) Before proceeding, remove the following components S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128. ● ASY-CVR-F-R-SP (document feeder rear cover). See ASY-CVR-F-R-SP (document feeder rear cover) ● on page 131. Document feeder. See Document feeder on page 151.

  • Page 218: Asy-mot-re-sp (document Feeder Motor)

    ASY-MOT-RE-SP (document feeder motor) Before proceeding, remove the following components S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128. ● ASY-CVR-F-R-SP (document feeder rear cover). See ASY-CVR-F-R-SP (document feeder rear cover) ● on page 131. Document feeder. See Document feeder on page 151.

  • Page 219: Asy-dfsens-sp (document Feeder Open Sensor)

    ASY-DFSENS-SP (document feeder open sensor) Before proceeding, remove the following components S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128. ● ASY-CVR-F-R-SP (document feeder rear cover). See ASY-CVR-F-R-SP (document feeder rear cover) ● on page 131. Document feeder. See Document feeder on page 151.

  • Page 220: Asy-gidrev-spr-sp (document Feeder Jam Access Plate)

    ASY-GIDREV-SPR-SP (document feeder jam access plate) Before proceeding, remove the following components S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128. ● ASY-CVR-F-R-SP (document feeder rear cover). See ASY-CVR-F-R-SP (document feeder rear cover) ● on page 131. Document feeder.

  • Page 221: Asy-base_sb (base Assembly)

    ASY-BASE_SB (base assembly) Before proceeding, remove the following components ASY-CVR-F-SP (document feeder front cover). See ASY-CVR-F-SP (document feeder front cover) ● on page 129. ASY-CVR-F-R-SP (document feeder rear cover). See ASY-CVR-F-R-SP (document feeder rear cover) ● on page 131. ASY-CVR-FE-FEED-SP (document feeder jam-access cover). See ASY-CVR-FE-FEED-SP (document ●...

  • Page 222: Scanner Filter Cover And Scanner Filter

    Scanner Scanner filter cover and scanner filter Remove the scanner-filter cover (callout 1). Figure 2-107 Remove the scanner filter (1 of 2) Remove the filter (callout 1). Figure 2-108 Remove the scanner filter (2 of 2) Chapter 2 Removal and replacement ENWW...

  • Page 223: Scanner Assembly

    Scanner assembly Before proceeding, remove the following components Control panel. See Control panel on page 100. ● S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128. ● Document feeder. See Document feeder on page 151. ● Remove the scanner Carefully open the scanner.

  • Page 224

    Lower the jam access cover. Figure 2-110 Remove the scanner assembly (2 of 6) Release two scissor hinges (callout 1). Figure 2-111 Remove the scanner assembly (3 of 6) Chapter 2 Removal and replacement ENWW...

  • Page 225

    Disconnect two connectors (callout 1) and release the safety cable (callout 2). Figure 2-112 Remove the scanner assembly (4 of 6) WARNING! The scanner is no longer secured to the product. To prevent the scanner from falling from the product, firmly grasp the scanner when opening. Disconnect one connector (callout 1), and then release the cable from the cable guides (callout 2).

  • Page 226: Scissor Hinge Assemblies

    From the rear of the product, lift the scanner to remove. Figure 2-114 Remove the scanner assembly (6 of 6) Scissor hinge assemblies Open the scanner and then lower the jam access cover. Figure 2-115 Remove the scissor hinge assembly (1 of 3) Chapter 2 Removal and replacement ENWW...

  • Page 227

    Release the top of the two scissor hinges (callout 1). Figure 2-116 Remove the scissor hinge assembly (2 of 3) Release the bottom of the two scissor hinges and remove. Figure 2-117 Remove the scissor hinge assembly (3 of 3) Scanner ENWW...

  • Page 228: S-assy-cp-adapter (cp Adapter Assembly)

    S-ASSY-CP-ADAPTER (CP adapter assembly) Before proceeding, remove the following components Control panel. See Control panel on page 100. ● S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128. ● S-CVR-LEFT (scanner left cover). See S-CVR-LEFT (scanner left cover) on page 133 ●...

  • Page 229

    Slide the CP adapter assembly to the left to release. Figure 2-119 Remove the S-ASSY-CP-ADAPTER (CP adapter assembly) (2 of 4) Scanner ENWW...

  • Page 230

    Squeeze the retainer to release the cable from the back of the CP adapter assembly. Figure 2-120 Remove the S-ASSY-CP-ADAPTER (CP adapter assembly) (3 of 4) CAUTION: After removing the CP adapter assembly from the scanner, be careful not to damage the ground spring.

  • Page 231: S-pba-scb (scb)

    S-PBA-SCB (SCB) Before proceeding, remove the following components S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128. ● Remove the S-PBA-SCB (SCB) CAUTION: ESD-sensitive part. Carefully unlatch the top of the zero insertion force (ZIF) connector to release the flat flexible cable (FFC).

  • Page 232

    Remove five screws (callout 1), disconnect four connectors (callout 2), and then remove the SCB. Figure 2-123 Remove the S-PBA-SCB (SCB) (2 of 2) Chapter 2 Removal and replacement ENWW...

  • Page 233: S-asm-usb (usb Control Panel Cable)

    S-ASM-USB (USB control panel cable) Before proceeding, remove the following components Control panel. See Control panel on page 100. ● S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128. ● S-CVR-LEFT (scanner left cover). See S-CVR-LEFT (scanner left cover) on page 133.

  • Page 234

    Remove five screws (callout 1), and then slide the lift plate (callout 2) and remove. Remove the cable (callout 3). Figure 2-125 Remove the S-ASM-USB (USB control panel cable) (2 of 2) Chapter 2 Removal and replacement ENWW...

  • Page 235: S-hng-lift-r (scanner Release Assembly)

    S-HNG-LIFT-R (scanner release assembly) Before proceeding, remove the following components Control panel. See Control panel on page 100. ● S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128. ● S-CVR-LEFT (scanner left cover). See S-CVR-LEFT (scanner left cover) on page 133.

  • Page 236: S-assy-upper-unit (tub Top)

    S-ASSY-UPPER-UNIT (tub top) Before proceeding, remove the following components Control panel. See Control panel on page 100. ● S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128. ● S-CVR-LEFT (scanner left cover). See S-CVR-LEFT (scanner left cover) on page 133.

  • Page 237: S-pba-tyukei (interconnect Board) And S-sns-ey3a1061–2 (size Sensor)

    S-PBA-TYUKEI (interconnect board) and S-SNS-EY3A1061–2 (size sensor) Before proceeding, remove the following components Control panel. See Control panel on page 100. ● S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128. ● S-CVR-LEFT (scanner left cover). See S-CVR-LEFT (scanner left cover) on page 133.

  • Page 238

    Remove the front side shaft. Figure 2-129 Remove the S-PBA-TYUKEI (interconnect board) and S-SNS-EY3A1061–2 (size sensor) (2 of 4) CAUTION: Grease is applied to the shaft. Avoid removing the grease from the shaft. Keep the grease away from other parts of the product. Disconnect two FFCs and one connector.

  • Page 239

    Remove three screws (callout 1) and the interconnect board and size sensor (callout 2). Figure 2-131 Remove the S-PBA-TYUKEI (interconnect board) and S-SNS-EY3A1061–2 (size sensor) (4 of 4) Scanner ENWW...

  • Page 240: S-assy-inv (inverter)

    S-ASSY-INV (inverter) Control panel. See Control panel on page 100. ● S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128. ● S-CVR-LEFT (scanner left cover). See S-CVR-LEFT (scanner left cover) on page 133. ● Document feeder. See Document feeder on page 151.

  • Page 241

    Carefully lift the grounding plate and then remove the inverter. CAUTION: Do not deform the grounding plate. Deforming the grounding plate can cause the optical carriage to malfunction. Figure 2-133 Remove the S-ASSY-INV (inverter) (2 of 2) Scanner ENWW...

  • Page 242: S-fan-mfb-30e-05a-006 (inverter Fan)

    S-FAN-MFB-30E-05A-006 (inverter fan) Before proceeding, remove the following components Control panel. See Control panel on page 100. ● S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128. ● S-CVR-LEFT (scanner left cover). See S-CVR-LEFT (scanner left cover) on page 133.

  • Page 243: Assy-crg-unit-ir4068 (optical Assembly)

    ASSY-CRG-UNIT-IR4068 (optical assembly) Control panel. See Control panel on page 100. ● S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128. ● S-CVR-LEFT (scanner left cover). See S-CVR-LEFT (scanner left cover) on page 133. ● Document feeder. See Document feeder on page 151.

  • Page 244

    Disconnect one connector (callout 1), release one tab (callout 2), and then slide the inverter cover to the right to remove. Figure 2-136 Remove the ASSY-CRG-UNIT-IR4068 (optical assembly) (2 of 6) Move the carriage to the center of the scanner. Remove one screw (callout 1) and restraint (callout 2).

  • Page 245

    Remove one screw (callout 1), and then remove the stop (callout 2). Figure 2-138 Remove the ASSY-CRG-UNIT-IR4068 (optical assembly) (4 of 6) Compress the spring until it locks (callout 1), and then remove the belt (callout 2) from the pulley. Figure 2-139 Remove the ASSY-CRG-UNIT-IR4068 (optical assembly) (5 of 6) Scanner...

  • Page 246

    Release the belt from the optical assembly and then remove the assembly. Figure 2-140 Remove the ASSY-CRG-UNIT-IR4068 (optical assembly) (6 of 6) CAUTION: Oil is applied to the shaft. Keep oil away from other parts of the product. Chapter 2 Removal and replacement ENWW...

  • Page 247: S-assy-motor-unit (motor Assembly)

    S-ASSY-MOTOR-UNIT (motor assembly) Control panel. See Control panel on page 100. ● S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128. ● S-CVR-LEFT (scanner left cover). See S-CVR-LEFT (scanner left cover) on page 133. ● Document feeder. See Document feeder on page 151.

  • Page 248

    Remove three screws (callout 1), release two cables (callout 2) from the cable guides, and then remove the sheet metal box. Figure 2-142 Remove the S-ASSY-MOTOR-UNIT (motor assembly) (2 of 3) Remove five screws, and then remove the motor assembly. Figure 2-143 Remove the S-ASSY-MOTOR-UNIT (motor assembly) (3 of 3) Chapter 2 Removal and replacement...

  • Page 249: S-fan-d06037600g-001 (scanner Fan)

    S-FAN-D06037600G-001 (scanner fan) Control panel. See Control panel on page 100. ● S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128. ● S-CVR-LEFT (scanner left cover). See S-CVR-LEFT (scanner left cover) on page 133. ● Document feeder. See Document feeder on page 151.

  • Page 250

    Remove the foam (callout 1), release the cable from the cable guides (callout 2), and then remove the fan. Figure 2-145 Remove the S-FAN-D06037600G-001 (scanner fan) (2 of 2) CAUTION: When the fan is reinstalled, the air must flow into the product. Check the arrows embossed on the fan frame that indicate air flow direction.

  • Page 251: Internal Assemblies

    Internal assemblies TIP: For clarity, some photos in this chapter show components removed that would not be removed to service the product. If necessary, remove the components listed at the beginning of a procedure before proceeding to service the product. IPTU Before proceeding, remove the following components Standard output bin.

  • Page 252

    Lift the cover up on the right side to clear the pin, lift the paper path, rotate the cover on left side to release one tab (callout 1), and then remove the inner cover (callout 2). Figure 2-147 Remove the IPTU (2 of 5) Remove two screws.

  • Page 253

    Remove two screws. Figure 2-149 Remove the IPTU (4 of 5) Disconnect one connector (callout 1) and then lift (callout 2) and slide the IPTU (callout 3) to remove. Figure 2-150 Remove the IPTU (5 of 5) Internal assemblies ENWW...

  • Page 254: Cassette Feed Guide

    Cassette feed guide TIP: If a page is jammed in the product, you might be able to access it by removing this guide. Open the right-door assembly. Figure 2-151 Remove the cassette feed guide (1 of 3) Chapter 2 Removal and replacement ENWW...

  • Page 255

    Remove two screws (callout 1), and then remove the cassette feed guide (callout 2). Figure 2-152 Remove the cassette feed guide (2 of 3) NOTE: When reinstalling the cassette feed guide, make sure to correctly align each screw and pin with the corresponding hole and that the guide fits secure against the chassis. Figure 2-153 Remove the cassette feed guide (3 of 3) Internal assemblies...

  • Page 256: Secondary Transfer Assembly

    Secondary transfer assembly The secondary transfer assembly includes the transfer roller. Open the right-door assembly. Figure 2-154 Remove the secondary transfer assembly (1 of 3) Release one tab and carefully remove the stopper. NOTE: You might have to slightly lift up on the corner of the assembly to release the stopper pin from the hole in the chassis.

  • Page 257: Reinstall The Secondary Transfer Assembly

    Remove the secondary transfer assembly. CAUTION: Do not damage the blue release lever when removing the assembly. Figure 2-156 Remove the secondary transfer assembly (3 of 3) Reinstall the secondary transfer assembly Press and hold the blue release lever when you reinstall the assembly. Figure 2-157 Reinstall the secondary transfer assembly Internal assemblies...

  • Page 258: Separation Pad (tray 1)

    Separation pad (Tray 1) Before proceeding, remove the following components: Pickup roller. See Pickup roller (Tray 1) on page 114. ● Right door assembly. See Right-door assembly on page 145. ● Remove the separation pad (Tray 1) Remove two screws (callout 1) and the cover (callout 2). Figure 2-158 Remove the separation pad (1 of 6) Remove two screws (callout 1) and separate Tray 1 (callout 2) from the door assembly.

  • Page 259

    Release two tabs (callout 1) and slide the locking cap and sub roller toward the edge of the tray. Figure 2-160 Remove the separation pad (3 of 6) Release two tabs (callout 1) and slide the locking cap and sub roller toward the edge of the tray. CAUTION: Do not damage the flag (callout 2).

  • Page 260

    Release one tab (callout 1) and slide the pickup-roller holder toward the edge of the tray. CAUTION: Do not damage the flag (callout 2). Figure 2-162 Remove the separation pad (5 of 6) Release one tab (callout 1) and remove the separation pad. Figure 2-163 Remove the separation pad (6 of 6) Chapter 2 Removal and replacement...

  • Page 261: Registration Density (rd) Sensor Assembly

    Registration density (RD) sensor assembly Before proceeding, remove the following components: Intermediate transfer belt (ITB). See Intermediate transfer belt (ITB) on page 120. ● Secondary transfer assembly. See Secondary transfer assembly on page 204. ● Remove the RD sensor assembly Release one tab (callout 1), and then remove the cover (callout 2).

  • Page 262

    Release one tab, and then remove the wire-harness cover. TIP: Open the front door to make it easier to remove the cover. Figure 2-166 Remove the RD sensor assembly (3 of 7) Disconnect three connectors. Figure 2-167 Remove the RD sensor assembly (4 of 7) Chapter 2 Removal and replacement ENWW...

  • Page 263

    Remove two screws. Figure 2-168 Remove the RD sensor assembly (5 of 7) Slide the shutter toward the back side of the product. Keep the shutter in this position for the following step. Figure 2-169 Remove the RD sensor assembly (6 of 7) Internal assemblies ENWW...

  • Page 264

    Carefully remove the assembly from the product. CAUTION: Do not damage the shutter as it passes through the chassis. Figure 2-170 Remove the RD sensor assembly (7 of 7) Chapter 2 Removal and replacement ENWW...

  • Page 265: Registration Assembly

    Registration assembly Before proceeding, remove the following components: Intermediate transfer belt (ITB). See Intermediate transfer belt (ITB) on page 120. ● Secondary transfer assembly. See Secondary transfer assembly on page 204. ● Internal assemblies ENWW...

  • Page 266: Remove The Registration Assembly

    Remove the registration assembly NOTE: If a replacement registration assembly is installed, you must use the control-panel menus to reset the registration-roller count and input the media sensor value. See Service menu on page 625. Release one tab (callout 1), and then remove the cover (callout 2). Figure 2-171 Remove the registration assembly (1 of 8) NOTE:...

  • Page 267

    Release one tab, and then remove the wire-harness cover. TIP: To make the cover easier to remove, open the front-door assembly to close the RD-sensor shutter. Figure 2-173 Remove the registration assembly (3 of 8) Disconnect two connectors. Figure 2-174 Remove the registration assembly (4 of 8) Internal assemblies ENWW...

  • Page 268

    Remove two screws (callout 1), and then remove the cassette feed guide (callout 2). Figure 2-175 Remove the registration assembly (5 of 8) Remove four screws. Figure 2-176 Remove the registration assembly (6 of 8) Chapter 2 Removal and replacement ENWW...

  • Page 269

    Release two pins and the front of the assembly. Figure 2-177 Remove the registration assembly (7 of 8) Remove the assembly from the product. Reinstallation tip When you reinstall the registration assembly, make sure that it is correctly positioned in the product. The tabs on the assembly must fit into the slots in the product chassis and the assembly fits securely up against the product chassis.

  • Page 270: Residual-toner-feed Motor

    Residual-toner-feed motor Before proceeding, remove the following components: Intermediate transfer belt (ITB). See Intermediate transfer belt (ITB) on page 120. ● Standard output bin. See Standard output bin on page 123. ● Output bin bezel. See Output bin bezel on page 124.

  • Page 271: Residual-toner Duct And Feed Assembly

    Residual-toner duct and feed assembly Before proceeding, remove the following components: Toner-collection unit. See Toner-collection unit on page 104. ● Intermediate transfer belt (ITB). See Intermediate transfer belt (ITB) on page 120. ● Standard output bin. See Standard output bin on page 123.

  • Page 272

    Release one tab, and then remove the waste toner duct. Figure 2-181 Remove the residual-toner duct and feed assembly (2 of 4) Remove one screw. Figure 2-182 Remove the residual-toner duct and feed assembly (3 of 4) Chapter 2 Removal and replacement ENWW...

  • Page 273

    Push the residual-toner feed assembly into the product and then remove through the print cartridge cavity. CAUTION: The waste toner feed assembly contains toner. Place a cloth below the work area to catch any spilled toner. Figure 2-183 Remove the residual-toner duct and feed assembly (4 of 4) Internal assemblies ENWW...

  • Page 274: Cartridge Fan And Environmental Sensor

    Cartridge fan and environmental sensor Before proceeding, remove the following components: Standard output bin. See Standard output bin on page 123. ● Output bin bezel. See Output bin bezel on page 124. ● Fan cover. See Fan cover on page 134.

  • Page 275

    Release one spring. TIP: Close the front-door assembly to reduce tension in the spring. Figure 2-185 Remove the cartridge fan and environmental sensor (2 of 7) Release one tab and then slide the fan assembly toward the back of the product. Figure 2-186 Remove the cartridge fan and environmental sensor (3 of 7) Internal assemblies...

  • Page 276

    Pull the fan assembly out of the product, and then disconnect two connectors. TIP: One connector is below the sponge. Figure 2-187 Remove the cartridge fan and environmental sensor (4 of 7) Release two tabs (callout 1), and then remove the cover (callout 2). Figure 2-188 Remove the cartridge fan and environmental sensor (5 of 7) Chapter 2 Removal and replacement...

  • Page 277

    Disconnect one connector (callout 1), and then remove the fan (callout 2). Figure 2-189 Remove the cartridge fan and environmental sensor (6 of 7) Carefully release one tab, and then remove the environmental sensor. CAUTION: ESD-sensitive part. Figure 2-190 Remove the cartridge fan and environmental sensor (7 of 7) Internal assemblies ENWW...

  • Page 278: Toner-collection Sensor And Scanner-thermistor Assembly

    Toner-collection sensor and scanner-thermistor assembly Before proceeding, remove the following components: Toner-collection unit. See Toner-collection unit on page 104. ● Standard output bin. See Standard output bin on page 123. ● Output bin bezel. See Output bin bezel on page 124.

  • Page 279

    Open the front-door assembly, and then remove one screw. Figure 2-192 Remove the toner-collection sensor and scanner-thermistor assembly (2 of 3) Disconnect two connectors (callout 1), and then remove the toner-collection sensor and scanner- thermistor assembly (callout 2). Figure 2-193 Remove the toner-collection sensor and scanner-thermistor assembly (3 of 3) Internal assemblies ENWW...

  • Page 280: Delivery Fan

    Delivery fan Before proceeding, remove the following components: Standard output bin. See Standard output bin on page 123. ● Output bin bezel. See Output bin bezel on page 124. ● S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128.

  • Page 281: Intermediate Cover And Duplexing Gear Cover

    Intermediate cover and duplexing gear cover Before proceeding, remove the following components: S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128. ● Document feeder. See Document feeder on page 151. ● Scanner assembly. See Scanner assembly on page 171.

  • Page 282

    Rotate the intermediate cover and remove. Figure 2-196 Remove the intermediate cover and duplexing gear cover (2 of 2) Chapter 2 Removal and replacement ENWW...

  • Page 283: Delivery Assembly, Remove The Delivery Assembly

    Delivery assembly Before proceeding, remove the following components: Fuser. See Fuser on page 112. ● Intermediate transfer belt (ITB). See Intermediate transfer belt (ITB) on page 120. ● Standard output bin. See Standard output bin on page 123. ● Output bin bezel. See Output bin bezel on page 124.

  • Page 284

    Pull one tab out, and then push the tab down to release the bushing. Figure 2-198 Remove the delivery assembly (2 of 4) NOTE: When reinstalling, make sure the tab is correctly installed and flush against the chassis. Remove two screws. Figure 2-199 Remove the delivery assembly (3 of 4) Chapter 2 Removal and replacement...

  • Page 285

    Remove the assembly. Figure 2-200 Remove the delivery assembly (4 of 4) Internal assemblies ENWW...

  • Page 286: Reinstall The Delivery Assembly

    Reinstall the delivery assembly Make sure that the solenoid plunger is correctly installed on the replacement assembly. ▲ Figure 2-201 Reinstall the delivery assembly Chapter 2 Removal and replacement ENWW...

  • Page 287: Duplex-drive Assembly

    Duplex-drive assembly Before proceeding, remove the following components: Fuser. See Fuser on page 112. ● Intermediate transfer belt (ITB). See Intermediate transfer belt (ITB) on page 120. ● Standard output bin. See Standard output bin on page 123. ● Output bin bezel. See Output bin bezel on page 124.

  • Page 288: Power-supply Fan

    Power-supply fan Before proceeding, remove the following components: Standard output bin. See Standard output bin on page 123. ● Output bin bezel. See Output bin bezel on page 124. ● S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128.

  • Page 289: Image Scanner Power Supply Unit (psu)

    Release one tab (callout 1), and then remove the fan (callout 2) from the fan duct. Reinstallation tip When the fan is reinstalled, the air must flow into the product. Check the arrows embossed on the fan frame that indicate air flow direction. Figure 2-204 Remove the power-supply fan (2 of 2) Image scanner power supply unit (PSU)

  • Page 290: Remove The Image Scanner Supply Unit (psu) And Fan

    Remove the image scanner supply unit (PSU) and fan Disconnect three connectors (callout 1), remove three screws (callout 2), and then remove the image scanner supply unit (PSU). Figure 2-205 Remove the image scanner supply unit (PSU) and fan (1 of 2) Remove one screw, disconnect one connector, and then remove the fan.

  • Page 291: Interconnect Board (icb)

    Failure to follow this warning will result in severe damage to that product and cause it to be unusable. HP recommends that if you remove and replace the ICB, you should destroy the discarded ICB so that it can not accidentally be installed in a different product.

  • Page 292

    Carefully rotate and slide the ICB up and away from the chassis, disconnect one connector, and then remove the ICB. Figure 2-208 Remove the ICB (2 of 2) Chapter 2 Removal and replacement ENWW...

  • Page 293: Dc Controller Pca Only

    DC controller PCA only NOTE: Use the following procedure to replace only the DC controller PCA. To access components behind the DC controller, remove the PCA and the sheet-metal backing tray. See DC controller PCA and tray on page 248. Before proceeding, remove the following components: Standard output bin.

  • Page 294

    Disconnect all the connectors. Remove four screws and then remove the DC controller PCA ▲ Reinstallation tip The connector locations J101 and J102 are not used. Figure 2-209 Remove the DC controller PCA only Chapter 2 Removal and replacement ENWW...

  • Page 295: Low-voltage Power Supply (lvps)

    Low-voltage power supply (LVPS) Before proceeding, remove the following components: Formatter. See Formatter PCA on page 106. ● S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128. ● Lower-left cover. See Lower-left cover on page 136. ● Fan cover.

  • Page 296

    Disconnect five connectors, and then release the wire harnesses from the guides as necessary. NOTE: To locate DC controller connector locations, see DC controller connector locations on page 432. Figure 2-211 Remove the low-voltage power supply (2 of 8) Disconnect one connector, and then release the wire harness from the guide. Reinstallation tip Make sure that you reconnect this connector when the power supply is reinstalled.

  • Page 297

    Remove three screws. Figure 2-213 Remove the low-voltage power supply (4 of 8) Remove three screws. Figure 2-214 Remove the low-voltage power supply (5 of 8) Internal assemblies ENWW...

  • Page 298

    Slide the end of the formatter cage away from the product (callout 1) and the slide the cage out of the product (callout 2). Figure 2-215 Remove the low-voltage power supply (6 of 8) Remove two screws. Figure 2-216 Remove the low-voltage power supply (7 of 8) Chapter 2 Removal and replacement ENWW...

  • Page 299

    Slide and then lift the end of low-voltage power supply until it is free of the product. Remove the low-voltage power supply. Figure 2-217 Remove the low-voltage power supply (8 of 8) Internal assemblies ENWW...

  • Page 300: Dc Controller Pca And Tray

    DC controller PCA and tray Before proceeding, remove the following components: S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128. ● Lower-left cover. See Lower-left cover on page 136. ● Fan cover. See Fan cover on page 134.

  • Page 301

    Remove two screws. Figure 2-219 Remove the DC controller PCA and tray (2 of 3) Disengage three tabs (two along the left edge of the PCA and one at the top-right corner of the PCA). Figure 2-220 Remove the DC controller PCA and tray (3 of 3) Internal assemblies ENWW...

  • Page 302: High-voltage Power Supply Lower (hvps-d)

    High-voltage power supply lower (HVPS-D) Before proceeding, remove the following components: Formatter. See Formatter PCA on page 106. ● S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128. ● Fan cover. See Fan cover on page 134. ●...

  • Page 303

    Remove three screws. Figure 2-222 Remove the high-voltage power supply lower (2 of 7) Internal assemblies ENWW...

  • Page 304

    Release four locking clips. NOTE: Squeeze each locking clip to remove. Figure 2-223 Remove the high-voltage power supply lower (3 of 7) Figure 2-224 Remove the high-voltage power supply lower (4 of 7) Chapter 2 Removal and replacement ENWW...

  • Page 305

    Release five tabs. Figure 2-225 Remove the high-voltage power supply lower (5 of 7) Rotate the top of the power supply away from the chassis, and then disconnect two connectors on the back of the power supply. NOTE: Do not disconnect the FFC (callout 1). The FFC and the FFC wiring guide are supplied with the replacement assembly.

  • Page 306: Reinstall The High-voltage Power Supply Lower

    Disconnect one FFC (callout 1). Release only the wire harnesses from the guide (callout 2) and then remove the power supply. Figure 2-227 Remove the high-voltage power supply lower (7 of 7) Reinstall the high-voltage power supply lower When you reinstall the power supply, look through the holes in the PCA and make sure that the high- voltage contact springs are correctly seated against the PCA.

  • Page 307: Developing-disengagement Motor

    Developing-disengagement motor Before proceeding, remove the following components: Formatter. See Formatter PCA on page 106. ● S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128. ● Fan cover. See Fan cover on page 134. ● Lower-left cover. See Lower-left cover on page 136.

  • Page 308: Exhaust Fan And Fan Duct

    Exhaust fan and fan duct Before proceeding, remove the following components: Formatter. See Formatter PCA on page 106. ● S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128. ● Fan cover. See Fan cover on page 134. ●...

  • Page 309

    Release five tabs (callout 1) and remove the cover (callout 2). Figure 2-231 Remove the exhaust fan and fan duct (2 of 3) Disconnect one connector, and then remove the fan from the duct. Figure 2-232 Remove the exhaust fan and fan duct (3 of 3) Internal assemblies ENWW...

  • Page 310: Reinstall The Exhaust Fan And Fan Duct

    Reinstall the exhaust fan and fan duct Be sure that the toroid (callout 1) is correctly aligned in the FFC cable guide before attempting to reinstall the exhaust fan and duct. Figure 2-233 Reinstall the exhaust fan and fan duct Chapter 2 Removal and replacement ENWW...

  • Page 311: Pickup Motor

    Pickup motor Before proceeding, remove the following components: Formatter. See Formatter PCA on page 106. ● S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128. ● Fan cover. See Fan cover on page 134. ● Lower-left cover. See Lower-left cover on page 136.

  • Page 312: Lifter-drive Assembly

    Lifter-drive assembly Before proceeding, remove the following components: Formatter. See Formatter PCA on page 106. ● Intermediate transfer belt (ITB). See Intermediate transfer belt (ITB) on page 120. ● S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128.

  • Page 313: Remove The Lifter-drive Assembly

    Remove the lifter-drive assembly Remove one screw (callout 1), and then move the accessory-tray connector (callout 2) to access the screw behind it. Reinstallation tip If the product is installed on the optional paper feeder, you must slightly separate the product and the feeder assembly to install this connector. Open the right door on the feeder.

  • Page 314

    Remove the lifter-drive assembly from the product. CAUTION: The spring on the assembly is not captive. Do not lose the spring when the assembly is removed. Figure 2-237 Remove the lifter-drive assembly (3 of 3) NOTE: Make sure that the lifter-drive assembly moves up and down easily after reinstalling. Chapter 2 Removal and replacement ENWW...

  • Page 315: Lifter Base Assembly

    Lifter base assembly Before proceeding, remove the following components: Formatter. See Formatter PCA on page 106 ● S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128. ● Lower-left cover. See Lower-left cover on page 136. ● Fan cover. See Fan cover on page 134.

  • Page 316: Reinstall The Lifter Base Assembly

    From inside the Tray 2 cavity, remove four screws, and then remove the lifter base assembly. NOTE: Pull the assembly straight from the product without tipping to prevent the spring from falling from the assembly. Reinstallation tip If the tray does not completely close when reinstalled, push on the lever in the opening (callout 1) with a flat blade screwdriver to reset the spring in the closing mechanism.

  • Page 317

    Place the spring in the lifter before installing the assembly on the product. Figure 2-241 Reinstall the lifter base assembly (2 of 2) Internal assemblies ENWW...

  • Page 318: Tray-pickup Drive Assembly

    Tray-pickup drive assembly Before proceeding, remove the following components: Formatter. See Formatter PCA on page 106. ● S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128. ● Lower-left cover. See Lower-left cover on page 136. ● Left cover. See Left cover on page 137.

  • Page 319

    Remove two screws (callout 1), disconnect one connector (callout 2), and then remove the pickup motor (callout 35). Figure 2-243 Remove the tray-pickup drive assembly (2 of 3) Remove three screws, and then remove the tray-pickup drive assembly. NOTE: The cams on the main-drive assembly can prevent the tray-pickup drive assembly from releasing from the product.

  • Page 320: Tray-pickup Assembly

    Tray-pickup assembly Before proceeding, remove the following components: Formatter. See Formatter PCA on page 106. ● Intermediate transfer belt (ITB). See Intermediate transfer belt (ITB) on page 120. ● S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128.

  • Page 321: Remove The Tray-pickup Assembly

    Remove the tray-pickup assembly NOTE: This task requires that you remove three feed guides on the right side of the product before you can remove the tray-pickup assembly. Remove one screw (callout 1), and then disconnect two connectors (callout 2). Figure 2-245 Remove the tray-pickup assembly (1 of 11) From the front of the product, remove one screw (callout 1), and then remove one tray rail...

  • Page 322

    From the right side of the product, remove two screws (callout 1) and one cover (callout 2). Figure 2-247 Remove the tray-pickup assembly (3 of 11) Close the right-door assembly. Push in and then push up on the stopper to release. Figure 2-248 Remove the tray-pickup assembly (4 of 11) Chapter 2 Removal and replacement...

  • Page 323

    Open the right-door assembly. Lift the two link arms (callout 1) to release from the product, and then remove the paper guide (callout 2). Figure 2-249 Remove the tray-pickup assembly (5 of 11) Close the right-door assembly. Push the two tabs toward each other, and then push up to release the feed guide.

  • Page 324

    Open the right-door assembly, and then remove the feed guide. Figure 2-251 Remove the tray-pickup assembly (7 of 11) Remove two screws (callout 1), and then remove two brackets (callout 2). Figure 2-252 Remove the tray-pickup assembly (8 of 11) Chapter 2 Removal and replacement ENWW...

  • Page 325

    Release one tab (callout 1), and then slide the feed guide (callout 2) toward the front of the product to remove. Figure 2-253 Remove the tray-pickup assembly (9 of 11) Remove one screw. Figure 2-254 Remove the tray-pickup assembly (10 of 11) Internal assemblies ENWW...

  • Page 326

    Remove the tray-pickup assembly. Figure 2-255 Remove the tray-pickup assembly (11 of 11) Chapter 2 Removal and replacement ENWW...

  • Page 327: Laser/scanner Assembly (y/m)

    Laser/scanner assembly (Y/M) Before proceeding, remove the following components: Toner collection unit. See Toner-collection unit on page 104. ● Intermediate transfer belt (ITB). See Intermediate transfer belt (ITB) on page 120. ● S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128.

  • Page 328: Remove The Laser/scanner Assembly (y/m)

    Remove the laser/scanner assembly (Y/M) NOTE: After installing a new laser/scanner assembly, be sure to calibrate the product. See Calibrate the product on page 468. Release one spring. CAUTION: The spring is not captive. Do not lose the spring when it is removed. Use a pair of needle-nose pliers to safely retain the spring when it is removed.

  • Page 329

    Release one spring (callout 1), and then disconnect one FFC (callout 2). Reinstallation tip When reinstalled, the toroid (callout 3) must be correctly positioned on the wire guide (in the provided slots) so that the fan duct will fully seat in the product when it is reinstalled.

  • Page 330

    Rotate the front of the laser/scanner assembly down (callout 1), and then slide it toward the right (callout 2). Lower the left corner, and then rotate the left corner out of the product (callout 3). Reinstallation tip When the scanner is reinstalled, make sure that the tab on the front of the laser/scanner is inserted in the alignment hole in the product chassis.

  • Page 331: Laser/scanner Assembly (c/bk)

    Laser/scanner assembly (C/Bk) Before proceeding, remove the following components: Toner collection unit. See Toner-collection unit on page 104. ● Intermediate transfer belt (ITB). See Intermediate transfer belt (ITB) on page 120. ● S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128.

  • Page 332: Remove The Laser/scanner Assembly (c/bk)

    Remove the laser/scanner assembly (C/Bk) NOTE: After installing a new laser/scanner assembly, be sure to calibrate the product. See Calibrate the product on page 468. Release one spring (callout 1), and then disconnect one FFC (callout 2). CAUTION: The spring is not captive. Do not lose the spring when it is removed. Use a pair of needle-nose pliers to safely retain the spring when it is removed.

  • Page 333

    Disconnect one connector. Figure 2-262 Remove the laser/scanner assembly (C/Bk) (2 of 5) Remove five screws (callout 1), and then remove the cover (callout 2). CAUTION: Be careful. The PGC actuators are easily dislodged when the cover is removed. See Figure 2-266 Reinstall the PGC actuators (1 of 5) on page 283.

  • Page 334

    Release one spring. CAUTION: The spring is not captive. Do not lose the spring when it is removed. Use a pair of needle-nose pliers to safely retain the spring when it is removed. Do not use a flat blade screwdriver to remove the spring; the spring could forcibly leave the product and strike you. Reinstallation tip When you reinstall the spring, make sure that the laser/scanner fits tightly up against the product chassis.

  • Page 335: Reinstall The Protective Glass Cleaner (pgc) Actuators

    Rotate the corner of the assembly away from the product until you can see the PCA, and then remove the assembly from the product. Reinstallation tip When the laser/scanner is correctly positioned in the chassis, the plastic parts which protrude at the front and rear of the product will be firmly seated against the locator tabs on the chassis.

  • Page 336

    Remove the actuator and spring from the product. Install the spring on the actuator. Figure 2-267 Reinstall the PGC actuators (2 of 5) Before proceeding, take note of the following: Callout 1: The pin on the actuator will be installed into the slot in the chassis. ●...

  • Page 337

    Place the end of the actuator into the PGC rod, and then use a small flat blade screw driver to fasten the end of the spring on the tab on the chassis. Figure 2-269 Reinstall the PGC actuators (4 of 5) Push down on the actuator to seat it into place.

  • Page 338: High-voltage Power Supply Upper (hvps-t)

    High-voltage power supply upper (HVPS-T) Before proceeding, remove the following components: Formatter. See Formatter PCA on page 106. ● S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128. ● Fan cover. See Fan cover on page 134. ●...

  • Page 339

    Disconnect one connector (callout 1) and then remove the power supply.Do not disconnect two connectors (callout 2) Figure 2-272 Remove the high-voltage power supply upper (1 of 2) Internal assemblies ENWW...

  • Page 340: Reinstall The High-voltage Power Supply Upper

    Reinstall the high-voltage power supply upper When you reinstall the power supply, look through the holes in the PCA and make sure that the high- voltage contact springs are correctly seated against the PCA. NOTE: For a replacement power supply, remove one wire harness (callout 1) and then install it on the replacement power supply.

  • Page 341: Yellow, Magenta, Cyan, And Black Drum Motors

    Yellow, magenta, cyan, and black drum motors Before proceeding, remove the following components: S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128. ● Fan cover. See Fan cover on page 134. ● Lower-left cover. See Lower-left cover on page 136.

  • Page 342: Fuser Motor

    Fuser motor Before proceeding, remove the following components: Formatter. See Formatter PCA on page 106. ● S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128. ● Lower-left cover. See Lower-left cover on page 136. ● Fan cover. See Fan cover on page 134.

  • Page 343: Remove The Fuser Motor

    Remove the fuser motor Remove three screws (callout 1), disconnect one connector (callout 2), and then remove the motor (callout 3). Figure 2-275 Remove the fuser motor Internal assemblies ENWW...

  • Page 344: Itb Motor

    ITB motor Before proceeding, remove the following components: S-CVR-REAR (scanner rear cover). See S-CVR-REAR (scanner rear cover) on page 128. ● Fan cover. See Fan cover on page 134. ● Lower-left cover. See Lower-left cover on page 136. ● Left cover. See Left cover on page 137.

  • Page 345: Main-drive Assembly

    Main-drive assembly NOTE: Removing the main-drive assembly typically requires more than 2 hours to complete. Before proceeding, remove the following components: Formatter. See Formatter PCA on page 106. ● Intermediate transfer belt (ITB). See Intermediate transfer belt (ITB) on page 120.

  • Page 346: Remove The Main-drive Assembly

    Remove the main-drive assembly Remove one screw and then release the fan from the chassis. Figure 2-277 Remove the main-drive assembly (1 of 7) Remove eight connectors (callout 1), and then release the wire harnesses from the guides (callout 2). NOTE: Leave the wire harnesses with the product.

  • Page 347

    Remove two screws (callout 1), disconnect one connector (callout 2), and then remove the developing-disengagement motor. NOTE: When the motor is reinstalled, make sure the motor PCA is positioned at the top of the assembly. Figure 2-279 Remove the main-drive assembly (3 of 7) Remove one screw (callout 1), and then remove the wire guide from the main-drive assembly (callout 2).

  • Page 348

    Remove 10 screws. Figure 2-281 Remove the main-drive assembly (5 of 7) Separate the main-drive assembly from the product. Figure 2-282 Remove the main-drive assembly (6 of 7) Chapter 2 Removal and replacement ENWW...

  • Page 349

    Release the wire harness (callout 1) from the guides, and then remove the main-drive assembly from the product. Reinstallation tip It might be easier to pass this harness over the edge of the assembly chassis after the main-drive assembly is reinstalled. Figure 2-283 Remove the main-drive assembly (7 of 7) CAUTION:...

  • Page 350: Reinstall The Main-drive Assembly

    Reinstall the main-drive assembly Locate the cams (callout 1) on the back side of the assembly. Figure 2-284 Reinstall the main-drive assembly (1 of 7) Slowly rotate the shaft near the black cam. WARNING! Do not touch the plastic gears or cams. You must not wipe away any of the grease that is applied to these components.

  • Page 351

    Continue to rotate the shaft until the holes in the black-cam gear align as shown below. When correctly aligned, the bottom-most hole in the gear is aligned with a hole in the sheet-metal chassis. NOTE: The holes in the other cam gears have a different alignment. You must make sure that the holes in the black-cam gear are correctly aligned.

  • Page 352

    Verify that the cams (callout 1) align correctly. TIP: The second cam in from the right (the white cam to the left of the black cam), should have the second hole aligned with the hole in the sheet-metal chassis. The third cam in from the right, should have the third hole aligned with the hole in the sheet-metal chassis.

  • Page 353

    When the cams align correctly, they easily fit into the holes in the chassis. Figure 2-288 Reinstall the main-drive assembly (5 of 7) When placing the assembly on the chassis, align the holes in the assembly with the holes in the chassis.

  • Page 354

    When the assembly is correctly installed, the tabs are flat against the chassis. Figure 2-290 Reinstall the main-drive assembly (7 of 7) TIP: After reassembling the product, use the Diagnostics menu to print a Color Band Test page. If the test page shows one or more color planes are not printing (usually in the upper left corner of the page), the cam or cams for the missing color plane are not correctly aligned.

  • Page 355: Front Door (optional Paper Feeder)

    Optional paper feeder assemblies (1 x 500-sheet and 3 x 500-sheet) NOTE: For information about removing the Tray 3, 4, or 5 feed and separation rollers, see Feed and separation rollers (Trays 2-5) on page 113. For information about removing the Tray 3, 4, or 5 cassettes, see Tray on page 111.

  • Page 356

    Release the link arm (callout 1), and then remove the front door (callout 2). Figure 2-292 Remove the front door (optional paper feeder) (2 of 2) Chapter 2 Removal and replacement ENWW...

  • Page 357: Rear Cover (optional Paper Feeder)

    Rear cover (optional paper feeder) Remove two screws (callout 1), and then remove the rear cover (callout 2). ▲ Figure 2-293 Remove the rear cover (optional paper feeder) Optional paper feeder assemblies (1 x 500-sheet and 3 x 500-sheet) ENWW...

  • Page 358: Right-front Cover (optional Paper Feeder)

    Right-front cover (optional paper feeder) Open the front and right doors, remove one screw (callout 1), and then lift the right-front cover ▲ (callout 2) to remove. Figure 2-294 Remove the right-front cover (optional paper feeder) Chapter 2 Removal and replacement ENWW...

  • Page 359: Right Door (optional Paper Feeder)

    Right door (optional paper feeder) Open the right door, release one tab (callout 1), and then remove the stopper (callout 2) Figure 2-295 Remove the right door (optional paper feeder) (1 of 3) Close the right door slightly, and then release the upper link arm. Figure 2-296 Remove the right door (optional paper feeder) (2 of 3) Optional paper feeder assemblies (1 x 500-sheet and 3 x 500-sheet)

  • Page 360

    Slide the door to release the lower link arm, and then remove the right door. Figure 2-297 Remove the right door (optional paper feeder) (3 of 3) Chapter 2 Removal and replacement ENWW...

  • Page 361: Left Cover (optional Paper Feeder)

    Left cover (optional paper feeder) Before proceeding, remove the following components: Front door (optional paper feeder). See Front door (optional paper feeder) on page 303. ● Right-front cover (optional paper feeder). See Right-front cover (optional paper feeder) ● on page 306.

  • Page 362

    1 x 500 paper feeder only: Remove three screws (callout 1), and then remove the storage box (callout 2). Figure 2-299 Remove the left cover (optional paper feeder) (2 of 3) Release five tabs (callout 1), and then remove the left cover (callout 2). Figure 2-300 Remove the left cover (optional paper feeder) (3 of 3) Chapter 2 Removal and replacement...

  • Page 363: Right Cover (optional Paper Feeder)

    Right cover (optional paper feeder) Before proceeding, remove the following components: Right door (optional paper feeder). See Right door (optional paper feeder) on page 307. ● Remove the right cover (optional paper feeder) Remove two screws (callout 1), release one tab (callout 2), and then remove the right cover ▲...

  • Page 364: Rear-right Cover (optional Paper Feeder)

    Rear-right cover (optional paper feeder) Before proceeding, remove the following components: Right door (optional paper feeder). See Right door (optional paper feeder) on page 307. ● Remove the rear-right cover (optional paper feeder) Remove one screw (callout 1), and then lift the rear-right cover (callout 2) to remove. ▲...

  • Page 365: Pickup Assembly (optional Paper Feeder)

    Pickup assembly (optional paper feeder) Before proceeding, remove the following components: Paper feeder right front cover. See Right-front cover (optional paper feeder) on page 306. ● Paper feeder rear cover. See Rear cover (optional paper feeder) on page 305. ● NOTE: The following procedure shows steps for removing the pickup assembly for Tray 3.

  • Page 366

    1 x 500-sheet optional paper feeder only: Remove three screws (callout 1), disconnect one connector (callout 2), and then remove the motor assembly (callout 3). Figure 2-304 Remove the pickup assembly (optional paper feeder) (2 of 5) 3 x 500-sheet optional paper feeder only: Remove four screws (callout 1), disconnect two connector (callout 2), and then remove the motor assembly (callout 3).

  • Page 367

    Remove one screw (callout 1), and then disconnect three connectors (callout 2). Figure 2-306 Remove the pickup assembly (optional paper feeder) (4 of 5) Remove one screw (callout 1), and then remove the pickup assembly (callout 2). Figure 2-307 Remove the pickup assembly (optional paper feeder) (5 of 5) Optional paper feeder assemblies (1 x 500-sheet and 3 x 500-sheet) ENWW...

  • Page 368: Lifter Assembly (optional Paper Feeder)

    Lifter assembly (optional paper feeder) Before proceeding, remove the following components: Rear cover (optional paper feeder). See Rear cover (optional paper feeder) on page 305. ● Remove the lifter assembly (optional paper feeder) Disconnect one connector (callout 1). Figure 2-308 Remove the lifter assembly (optional paper feeder) (1 of 2) Remove four screws (callout 1), and then remove the lifter assembly (callout 2).

  • Page 369: Lifter-drive Assembly (optional Paper Feeder)

    Lifter-drive assembly (optional paper feeder) Before proceeding, remove the following components: Rear cover (optional paper feeder). See Rear cover (optional paper feeder) on page 305. ● Remove the lifter-drive assembly (optional paper feeder) Disconnect one connector (callout 1), and then release the wire harnesses (callout 3) from the guides (callout 2).

  • Page 370: Pickup Motor Assembly (optional Paper Feeder)

    Pickup motor assembly (optional paper feeder) Before proceeding, remove the following components: Rear cover (optional paper feeder). See Rear cover (optional paper feeder) on page 305. ● Remove the pickup motor (optional paper feeder) assembly 1 x 500-sheet optional paper feeder only: Remove three screws (callout 1), disconnect one connector (callout 2), and then remove the motor assembly (callout 3).

  • Page 371: Controller Pca (optional Paper Feeder)

    Controller PCA (optional paper feeder) Before proceeding, remove the following components: Rear cover (optional paper feeder). See Rear cover (optional paper feeder) on page 305. ● Remove the controller PCA (optional paper feeder) CAUTION: ESD-sensitive part. 1 x 500-sheet optional paper feeder only: Disconnect four connector (callout 2), and then remove two screws (callout 1).

  • Page 372

    3 x 500-sheet optional paper feeder only: Disconnect all connectors, and then remove two screws (callout 1). Release three tabs (callout 2), and then remove the PCA (callout 3). Figure 2-315 Remove the controller PCA (optional paper feeder) (2 of 2) Chapter 2 Removal and replacement ENWW...

  • Page 373: Rear Cover (500-sheet Paper Feeder)

    Optional 500-sheet paper feeder assembly For information about removing the optional paper feeder assemblies (1 x 500-sheet and 3 x 500- sheet), see Optional paper feeder assemblies (1 x 500-sheet and 3 x 500-sheet) on page 303 Rear cover (500-sheet paper feeder) Remove two screws (callout 1), and then remove the rear cover (callout 2).

  • Page 374: Left Cover (500-sheet Paper Feeder)

    Left cover (500-sheet paper feeder) Before proceeding, remove the following components: Rear cover (500-sheet paper feeder). See Rear cover (500-sheet paper feeder) on page 321. ● Remove the left cover (500-sheet paper feeder) Release three tabs. Figure 2-318 Remove the left cover (500-sheet paper feeder) (1 of 2) Pull the top of the cover out (callout 1), and then press down (callout 2) to remove the cover.

  • Page 375: Right Cover (500-sheet Paper Feeder)

    Right cover (500-sheet paper feeder) Before proceeding, remove the following components: Right front cover (500-sheet paper feeder). See Right-front cover (500-sheet paper feeder) ● on page 321. Remove the right cover (500-sheet paper feeder) Remove two screws (callout 1), release one tab (callout 2), and then remove the right cover (callout 3).

  • Page 376: Front Cover (500-sheet Paper Feeder)

    Front cover (500-sheet paper feeder) Remove three screws (callout 1), release two tabs (callout 2), and then remove the front cover. ▲ Figure 2-322 Remove the rear-right cover (500-sheet paper feeder) Chapter 2 Removal and replacement ENWW...

  • Page 377: Pickup Assembly (500-sheet Paper Feeder)

    Pickup assembly (500-sheet paper feeder) Before proceeding, remove the following components: Right front cover (500-sheet paper feeder). See Right-front cover (500-sheet paper feeder) ● on page 321. Right cover (500-sheet paper feeder). See Right cover (500-sheet paper feeder) on page 323 ●...

  • Page 378

    Remove three screws (callout 1), disconnect one connector (callout 2), and then remove the motor assembly (callout 3). Figure 2-324 Remove the pickup assembly (500-sheet paper feeder) (2 of 5) Remove one screw (callout 1), and then disconnect three connectors (callout 2). Figure 2-325 Remove the pickup assembly (500-sheet paper feeder) (3 of 5) Chapter 2 Removal and replacement...

  • Page 379

    Remove one screw. Figure 2-326 Remove the pickup assembly (500-sheet paper feeder) (4 of 5) Move the top of the assembly to the right (callout 1) until the post (callout 4) is free of the hole. Lift the assembly (callout 2), and then pull the bottom of the assembly (callout 3) to remove. Figure 2-327 Remove the pickup assembly (500-sheet paper feeder) (5 of 5) Optional 500-sheet paper feeder assembly...

  • Page 380: Lifter Assembly (500-sheet Paper Feeder)

    Lifter assembly (500-sheet paper feeder) Before proceeding, remove the following components: Rear cover (500-sheet paper feeder). See Rear cover (500-sheet paper feeder) on page 321. ● Remove the lifter assembly (500-sheet paper feeder) Disconnect one connector (callout 1). Figure 2-328 Remove the lifter assembly (500-sheet paper feeder) (1 of 2) Remove four screws (callout 1), and then remove the lifter assembly (callout 2).

  • Page 381: Reinstall The Lifter Assembly

    Reinstall the lifter assembly If the spring falls from the lifter assembly, reinstall it in the lifter before reinstalling the lifter assembly. Reinstall the lifter assembly Place the spring in the lifter before installing the assembly on the product. ▲ Figure 2-330 Reinstall the lifter assembly (500-sheet paper feeder) Optional 500-sheet paper feeder assembly...

  • Page 382: Lifter-drive Assembly (500-sheet Paper Feeder)

    Lifter-drive assembly (500-sheet paper feeder) Before proceeding, remove the following components: Rear cover (500-sheet paper feeder). See Rear cover (500-sheet paper feeder) on page 321. ● Remove the lifter-drive assembly (500-sheet paper feeder) Disconnect one connector (callout 1), and then release the wire harnesses (callout 3) from the guides (callout 2).

  • Page 383: Pickup Motor Assembly (500-sheet Paper Feeder)

    Pickup motor assembly (500-sheet paper feeder) Before proceeding, remove the following components: Rear cover (500-sheet paper feeder). See Rear cover (500-sheet paper feeder) on page 321. ● Remove the pickup motor (500-sheet paper feeder) assembly Remove three screws (callout 1), disconnect one connector (callout 2), and then remove the motor ▲...

  • Page 384: Controller Pca (500-sheet Paper Feeder)

    Controller PCA (500-sheet paper feeder) Before proceeding, remove the following components: Rear cover (500-sheet paper feeder). See Rear cover (500-sheet paper feeder) on page 321. ● Remove the controller PCA (500-sheet paper feeder) CAUTION: ESD-sensitive part. Disconnect all connectors, and then remove two screws (callout 1). Release three tabs (callout 2), ▲...

  • Page 385: Stapling Mailbox

    Stapling mailbox This section provides stapling mailbox removal and replacement procedures. NOTE: The stapling mailbox is also referred to as the SSMBM. Stapling mailbox front cover Open the stapling mailbox door, remove one screw (callout 1), release two tabs (callout 2), and ▲...

  • Page 386: Stapling Mailbox Rear Cover

    Stapling mailbox rear cover Remove two screws (callout 1), release one tab (callout 2), and then remove the rear cover (callout ▲ Figure 2-336 Remove the stapling mailbox rear cover Chapter 2 Removal and replacement ENWW...

  • Page 387: Stapling Mailbox Door

    Stapling mailbox door Remove the following components or assemblies: Stapling mailbox rear cover. See Stapling mailbox rear cover on page 334. ● Remove three screws (callout 1), and then remove the stapling mailbox door (callout 2). Figure 2-337 Remove the stapling mailbox door Holder connector Before proceeding, remove the following components: Stapling mailbox rear cover.

  • Page 388: Remove The Holder Connector

    Remove the holder connector Remove one screw, and then remove the holder connector. ▲ Figure 2-338 Remove the holder connector Chapter 2 Removal and replacement ENWW...

  • Page 389: Top Cover, Remove The Top Cover

    Top cover Before proceeding, remove the following components: Stapling mailbox front cover. See Stapling mailbox front cover on page 333. ● Stapling mailbox rear cover. See Stapling mailbox rear cover on page 334. ● Remove the top cover Remove one screw (callout 1), and then remove the top cover (callout 2). ▲...

  • Page 390: Output Bin

    Output bin 3 Squeeze and pull two stoppers to remove from the output bin. Figure 2-340 Remove the output bin (1 of 3) NOTE: When reinstalling the output bin, make sure the two stoppers are installed in the correct position. Figure 2-341 Remove the output bin (2 of 3) Chapter 2 Removal and replacement...

  • Page 391

    Release two tabs (callout 1) and slide the output bin (callout 2) to remove. Figure 2-342 Remove the output bin (3 of 3) Stapling mailbox ENWW...

  • Page 392: Stapling Mailbox Pca

    Stapling mailbox PCA CAUTION: ESD-sensitive part. Remove two screws. Figure 2-343 Remove the stapling mailbox PCA (1 of 5) Remove the PCA cover. Figure 2-344 Remove the stapling mailbox PCA (2 of 5) Chapter 2 Removal and replacement ENWW...

  • Page 393

    Release the cables (callout 2) from the cable guide (callout 1). Figure 2-345 Remove the stapling mailbox PCA (3 of 5) NOTE: Be careful not to damage components (callout 3) on the PCA. Figure 2-346 Remove the stapling mailbox PCA (4 of 5) Stapling mailbox ENWW...

  • Page 394

    Remove two screws (callout 1), disconnect all connectors from the PCA, and then remove the PCA. Figure 2-347 Remove the stapling mailbox PCA (5 of 5) NOTE: There is no connection for J460. Chapter 2 Removal and replacement ENWW...

  • Page 395: Stapler Assembly

    Stapler assembly Before proceeding, remove the following components: Stapling mailbox front cover. See Stapling mailbox front cover on page 333. ● Remove the stapler assembly Remove three screws (callout 1), disconnect two connectors (callout 2), and then remove the ▲ stapler assembly (callout 3).

  • Page 396: Stamp Solenoid

    Stamp solenoid Before proceeding, remove the following components: Stapling mailbox front cover. See Stapling mailbox front cover on page 333. ● Stapling mailbox PCA. See Stapling mailbox PCA on page 340. ● Stapler assembly. See Stapler assembly on page 343. ●...

  • Page 397

    Remove two screws (callout 1), and then remove the stamp solenoid (callout 2). Figure 2-350 Remove the stamp solenoid (2 of 2) Stapling mailbox ENWW...

  • Page 398: Output Bin Sensor Pca

    Output bin sensor PCA Before proceeding, remove the following components: Stapling mailbox front cover. See Stapling mailbox front cover on page 333. ● Remove the output bin sensor PCA CAUTION: ESD-sensitive part. Remove one screw (callout 1) and disconnect one connector (callout 2). Figure 2-351 Remove the output bin sensor PCA (1 of 2) Chapter 2 Removal and replacement...

  • Page 399

    Release two tabs (callout 1), clear one post (callout 2), and slide the PCA to remove (callout 3). Figure 2-352 Remove the output bin sensor PCA (2 of 2) CAUTION: Be careful not to damage the flags (callout 4) when removing and installing the PCA.

  • Page 400: Stacking Panel

    Stacking panel Before proceeding, remove the following components: Stapling mailbox front cover. See Stapling mailbox front cover on page 333. ● Stapling mailbox rear cover. See Stapling mailbox rear cover on page 334. ● Output bin 3. See Output bin 3 on page 338.

  • Page 401

    Remove the PCA cover. Figure 2-354 Remove the output bin 3 drive assembly (2 of 3) Release two tabs (callout 1) and them remove the stacking panel (callout 2). Figure 2-355 Remove the output bin 3 drive assembly (3 of 3) Stapling mailbox ENWW...

  • Page 402: Jogger Assembly

    Jogger assembly Before proceeding, remove the following components: Before proceeding, remove the following components: Stapling mailbox front cover. See Stapling mailbox front cover on page 333. ● Stapling mailbox rear cover. See Stapling mailbox rear cover on page 334. ● Remove the jogger assembly Disconnect two connectors (callout 1).

  • Page 403

    Remove one screw. Figure 2-357 Remove the jogger assembly (2 of 3) Disengage pin and remove the jogger assembly. Figure 2-358 Remove the jogger assembly (3 of 3) Stapling mailbox ENWW...

  • Page 404: Flapper Guide Assembly

    Flapper guide assembly Before proceeding, remove the following components: Stapling mailbox front cover. See Stapling mailbox front cover on page 333. ● Stapling mailbox rear cover. See Stapling mailbox rear cover on page 334. ● Stapling mailbox door. See Stapling mailbox door on page 335.

  • Page 405: Remove The Flapper Guide Assembly

    Remove the flapper guide assembly Remove two screws (callout 1), release one tab (callout 2), and then remove the flapper guide ▲ assembly (callout 3). Figure 2-359 Remove the flapper guide assembly (1 of 2) NOTE: Make sure to reinstall the stepped screw on the left side of the assembly. NOTE: When reinstalling the assembly, makes sure to correctly reattach the two pieces of the assembly.

  • Page 406: Flapper Assembly

    Flapper assembly Before proceeding, remove the following components: Stapling mailbox front cover. See Stapling mailbox front cover on page 333. ● Stapling mailbox rear cover. See Stapling mailbox rear cover on page 334. ● Stapling mailbox door. See Stapling mailbox door on page 335.

  • Page 407: Remove The Flapper Assembly

    Remove the flapper assembly Remove one tab (callout 1), release the solenoid arm (callout 2), and then remove the flapper ▲ assembly (callout 3). Figure 2-361 Remove the flapper guide assembly (1 of 2) NOTE: When reinstalling the assembly, makes sure to correctly reattach the solenoid and arm. Figure 2-362 Remove the flapper guide assembly (2 of 2) Stapling mailbox...

  • Page 408: Mbm Output Bin Assembly

    MBM output bin assembly Before proceeding, remove the following components: Stapling mailbox rear cover. See Stapling mailbox rear cover on page 334. ● Stapling mailbox door. See Stapling mailbox door on page 335. ● Top cover. See Top cover on page 337.

  • Page 409

    Remove two screws. Figure 2-364 Remove the MBM output bin assembly (2 of 3) Remove the belt and then the assembly. Figure 2-365 Remove the MBM output bin assembly (3 of 3) Stapling mailbox ENWW...

  • Page 410: Output Bin 3 Drive Assembly

    Output bin 3 drive assembly Before proceeding, remove the following components: Stapling mailbox front cover. See Stapling mailbox front cover on page 333. ● Stapling mailbox rear cover. See Stapling mailbox rear cover on page 334. ● Output bin 3. See Output bin 3 on page 338.

  • Page 411

    Disconnect two connectors. Figure 2-367 Remove the output bin 3 drive assembly (2 of 4) Using a screwdriver to disengage the gear (callout 1) and then slide the tray support (callout 2) to remove it. Figure 2-368 Remove the output bin 3 drive assembly (3 of 4) Stapling mailbox ENWW...

  • Page 412

    Remove four screws and then remove the output bin 3 drive assembly. Figure 2-369 Remove the output bin 3 drive assembly (4 of 4) Chapter 2 Removal and replacement ENWW...

  • Page 413: Output Bin Solenoid

    Output bin solenoid Before proceeding, remove the following components: Stapling mailbox rear cover. See Stapling mailbox rear cover on page 334. ● Remove the output bin solenoid Disconnect one connector (callout 1), remove one screw (callout 2), disconnect the solenoid arm ▲...

  • Page 414

    Chapter 2 Removal and replacement ENWW...

  • Page 415: Solve Problems

    Solve problems To use the information in this chapter, you need to have a basic understanding of the HP LaserJet printing process. Explanations of each mechanical assembly, the printer systems, and the basic theory of operation are contained in the English-only service manual. Do not perform any of these troubleshooting processes unless you understand the function of each product component.

  • Page 416: Solve Problems Checklist

    Configuration pages on page 462. If the product is connected to a network, an HP Jetdirect page also prints. If the pages do not print, check that at least one tray contains paper. If the page jams in the product, see Clear jams on page 581.

  • Page 417

    Verify that you have installed the printer driver for this product. Check the program to make sure that you are using the printer driver for this product. Print a short document from a different program that has worked in the past. If this solution works, then the problem is with the program you are using.

  • Page 418: Administration Menu Map

    Administration Menu Map Administration Menu Map report presents the entire structure of the Administration menu so you can identify how to navigate to any option. From the Home screen, scroll to and touch the Administration button. Open the following menus: Reports ●...

  • Page 419: Troubleshooting Process, Determine The Problem Source

    Troubleshooting process Determine the problem source When the product malfunctions or encounters an unexpected situation, the product control panel alerts you to the situation. This section contains a pre-troubleshooting checklist to filter out many possible causes of the problem. A troubleshooting flowchart helps you diagnose the root cause of the problem. The remainder of this chapter provides steps for correcting problems.

  • Page 420

    If so, allow the product to sit at room temperature for one to two hours. Miscellaneous Check for and remove any non-HP components (print ● cartridges, memory modules, and EIO cards) from the product.

  • Page 421: Troubleshooting Flowchart

    Troubleshooting flowchart This flowchart highlights the general processes that you can follow to quickly isolate and solve product hardware problems. Each row depicts a major troubleshooting step. A “yes” answer to a question allows you to proceed to the next major step. A “no” answer indicates that additional testing is needed. Proceed to the appropriate section in this chapter, and follow the instructions there.

  • Page 422: Power Subsystem

    Make sure that the formatter is seated and operating correctly. Turn off the product and remove the formatter. Reinstall the formatter, and then verify that the heartbeat LED is flashing. Remove any HP Jetdirect or other EIO cards, and then try to turn the product on again. NOTE:...

  • Page 423

    8 seconds: HP circle logo (without trademark symbol) appears ● 15 seconds: Fans reach full speed ● 18 seconds: HP logo (with trademark symbol) and progress bar appear; stage 1 of 8 begins ● 21 seconds: Stage 2 of 8 begins; warning not to unplug product appears ●...

  • Page 424: Control-panel Checks

    Control-panel checks The product includes a diagnostic test mode for the control panel. This mode allows you to troubleshoot issues with the touchscreen, keypad, LEDs and speaker. Start diagnostic mode Press and hold the asterisk button (*) and the plus sign (+) key at the same time. Press the Start button to initiate diagnostic mode.

  • Page 425: Scanning Subsystem

    Scanning subsystem Calibrate the scanner Use this procedure to properly position the copied image on the page. TIP: This adjustment might be required after the scanner or document feeder are replaced. Touch the Device Maintenance button. Touch the Calibrate/Cleaning button. Touch the Calibrate Scanner button, and then follow the instructions provided on the screen.

  • Page 426: Tools For Troubleshooting, Component Diagnostics, Led Diagnostics

    Heartbeat LED HP Jetdirect LEDs The embedded HP Jetdirect print server has two LEDs. The yellow LED indicates network activity, and the green LED indicates the link status. A blinking yellow LED indicates network traffic. If the green LED is off, a link has failed.

  • Page 427: Engine Diagnostics

    LED pulses on and off. Engine diagnostics This section provides an overview of the engine diagnostics that are available in the HP Color LaserJet Enterprise CM4540 MFP Series product. The product contains extensive internal diagnostics that help in troubleshooting print quality, paper path, noise, component, and timing issues.

  • Page 428: Disable Cartridge Check

    Insert a folded piece of paper into each slot to defeat the front and right door interlock switches. Figure 3-2 Diagnostic test (2 of 2) Fold a stiff piece of paper, for example a business card or index card, into a 10 mm (.375 in) strip with a bend at the end, and insert the strip into the opening at the front of the product to defeat the front door logic switch.

  • Page 429

    horizontal lines in the primary colors (CYMK). The test page can use only Tray 2 as the paper source, so make sure that paper is loaded in Tray 2. Figure 3-3 Engine-test button The test functions differently depending on the presence of the formatter or stapler/stacker. Engine test with the formatter and the stapler/stacker removed Turn on the product, wait 30 seconds, and then press the test button.

  • Page 430: Manual Sensor Test

    Paper-path test This diagnostic test generates one or more test pages that you can use to isolate the cause of jams. To isolate a problem, specify which input tray to use, specify whether to use the duplex path, and specify the number of copies to print. Multiple copies can be printed to help isolate intermittent problems.

  • Page 431

    Table 3-3 Manual sensor diagnostic tests (continued) Sensor or switch name Sensor or switch number Sensor or switch test Duplexer refeed sensor SR22 Duplexer refeed sensor on page 386. Developer alienation sensor SR11 Developer alienation sensor on page 388. NOTE: The Developer alienation sensor can not be manually actuated.

  • Page 432: Front-door Switch

    Front-door switch Open the front-door assembly to disengage the front-door switch. Figure 3-5 Test the front-door switch Close the front-door assembly, and then check the control panel on the product for sensor response. TIP: You can leave the front door open and use a slender blade screw driver or pencil to activate the switch.

  • Page 433: Right-door Switch

    Right-door switch Open the right-door assembly to disengage the right-door switch. Figure 3-6 Test the right door switch Close the right-door assembly, or use your finger to depress the switch flag, and check the control panel on the product for sensor response. If there is no response, replace the right-door switch.

  • Page 434: Registration Sensor

    Registration sensor Open the right door. Insert a piece of paper to activate the registration sensor. Figure 3-7 Test the TOP sensor (1 of 2) NOTE: Open the registration shutter to verify the paper activates the sensor. Figure 3-8 Test the TOP sensor (2 of 2) Check the control-panel display for sensor response.

  • Page 435: Fuser Loop 1 And 2 Sensors

    Fuser loop 1 and 2 sensors Figure 3-9 Fuser loop 1 and 2 sensors location Open the right door. Lower the secondary transfer assembly. Slowly insert a piece of paper at the entrance of the fuser to activate the fuser loop sensors underneath the fuser.

  • Page 436: Fuser Output Sensor

    Fuser output sensor Figure 3-11 Fuser output sensor flag location Open the right-door assembly. Lower the secondary transfer assembly. Remove the fuser, and then verify that the sensor flag on the fuser moves freely. If the sensor flag Fuser on page 112.

  • Page 437

    Insert a piece of paper to activate the fuser output sensor. Figure 3-13 Test the fuser output sensor (2 of 2) Check the control-panel display for a sensor response. If there is no response, replace the fuser output sensor. Tools for troubleshooting ENWW...

  • Page 438: Duplexer Refeed Sensor

    Duplexer refeed sensor Open the right door. Lift the secondary-transfer assembly. Press the flag to activate the sensor. NOTE: The sensor and sensor flag are located on the back side of the registration assembly. Figure 3-14 Test the duplexer refeed sensor Check the control-panel display for sensor response.

  • Page 439: Iptu-bin-full Sensor

    IPTU-bin-full sensor NOTE: The IPTU-bin-full sensor is used only when the output tray is present. If the optional stapler/ stacker is installed, the IPTU-bin-full sensor is not used. Lift the scanner. Figure 3-15 Test the IPTU-bin-full sensor Move the IPTU-bin-full sensor flag in the output tray to activate the sensor. Check the control-panel display for sensor response.

  • Page 440: Developer Alienation Sensor

    Developer alienation sensor This sensor is located inside the main-drive assembly and cannot be accessed for direct manual testing. To test this sensor, do the following. Access the manual-sensor test menu and select sensor test SR11. Locate the in-line connector J87. Disconnect, and the reconnect the connector. The sensor indicator on the control-panel display should indicate that the sensor changed state.

  • Page 441: Fuser Pressure-release Sensor

    Fuser pressure-release sensor Open the right-door assembly. Lower the secondary transfer assembly. Remove the fuser. Insert a piece of paper to activate the fuser pressure-release sensor. Figure 3-17 Test the fuser pressure-release sensor Check the control-panel display for sensor response. If there is no response, replace fuser pressure-release sensor.

  • Page 442: Itb Alienation Sensor

    ITB alienation sensor NOTE: The document feeder, scanner, and IPTU have been removed for clarity. Open the right-door assembly. Lower the secondary transfer assembly, and then remove the fuser and ITB. Rotate the gear (callout 1) to move the flag (callout 2). If the flag does not move, replace the ITB. Figure 3-18 Test the ITB alienation sensor (1 of 4) Figure 3-19...

  • Page 443

    From inside the ITB cavity, press up on the primary-transfer-roller-disengagement flag to activate the sensor. Figure 3-20 Test the ITB alienation sensor (3 of 4) Check the control-panel display for sensor response. If there is no response, verify that the flag is moving. NOTE: Figure shows the sensor with the IPTU removed.

  • Page 444: Iptu Feed Sensor

    IPTU feed sensor Figure 3-22 IPTU feed sensor test Lift the scanner. Activate the sensor. Check the control-panel display for sensor response. If the test fails, replace the IPTU. Scanner open sensor Open the scanner and locate the sensor. Use a folded piece of paper to actuate the sensor and watch the control-panel display for a response.

  • Page 445: Tray/bin Manual Sensor Test

    Tray/Bin manual sensor test Use this test to test paper-path sensors and the paper-size switches manually. The following illustrations and table show the locations of these sensors. Scroll to and touch the Administration button. Touch the Troubleshooting button, and then touch the Diagnostic Tests button.

  • Page 446

    Table 3-4 Tray/bin manual sensor test (continued) Sensor or switch name Sensor or switch number Sensor or switch test Tray 5 paper size 1 sensor SW4 (paper feeder) Tray 5 paper size switches on page 405. Tray 5 paper size 2 Tray 5 paper size 3 Output bin full sensor The following items cannot be tested using the manual sensor test.

  • Page 447: Tray 1 Paper Sensor

    Tray 1 paper sensor Open Tray 1. Toggle the Tray 1 paper-present sensor flag. Figure 3-24 Test the Tray 1 paper sensor Check the control-panel display for sensor response. If there is no response, replace the right door assembly. See Right-door assembly on page 145.

  • Page 448: Tray 2 Paper Sensor

    Tray 2 paper sensor Remove Tray 2 and locate the sensor. Figure 3-25 Tray 2 paper sensor location Toggle the Tray 2 paper-present sensor flag. Figure 3-26 Test the Tray 2 paper-present sensor Check the control-panel display for sensor response. If there is no response, replace the cassette-pickup assembly.

  • Page 449: Tray 2 Paper Surface 1 And 2 Sensors

    Tray 2 paper surface 1 and 2 sensors NOTE: Only paper surface sensor 2 can be tested. Remove the tray and locate the sensor flag. Figure 3-27 Tray 2 paper surface 1 and 2 sensors location In the tray cavity, press the tray-closed tab to release the flag, and then toggle the flag. Figure 3-28 Tray 2 paper surface 1 and 2 Check the control-panel display for sensor response.

  • Page 450: Tray 2 Paper Size Switches

    Tray 2 paper size switches NOTE: These three switches also detect cassette presence. If these switches fail, the message Tray <X> open could appear on the control-panel display. Remove the tray. From inside the tray cavity, push any of the three switches. Figure 3-29 Test the Tray 2 paper size switches Check the control-panel display for sensor response.

  • Page 451: Tray 3 Paper Sensor

    Tray 3 paper sensor Figure 3-30 Tray 3 paper sensor location Tray 2 paper sensor on page 396. Tray 3 feed sensor Remove the tray and locate the sensor. Figure 3-31 Tray 3 feed sensor location Tools for troubleshooting ENWW...

  • Page 452: Tray 3 Paper Surface 1 And 2 Sensors

    Insert a piece of paper between the rollers to activate the feed sensor. TIP: Use stiff paper when performing this test (for example a business card or index card). Figure 3-32 Test the Tray 3 feed sensor Check the control-panel display for sensor response. If no response, replace the cassette-pickup assembly.

  • Page 453: Tray 3 Paper Size Switches

    Tray 3 paper size switches Figure 3-34 Tray 3 paper size switches location Tray 2 paper size switches on page 398. Tray 4 paper sensor Figure 3-35 Tray 4 paper sensor location Tray 2 paper sensor on page 396. Tools for troubleshooting ENWW...

  • Page 454: Tray 4 Feed Sensor

    Tray 4 feed sensor Figure 3-36 Tray 4 feed sensor location Tray 3 feed sensor on page 399. Tray 4 paper surface 1 and 2 sensors Figure 3-37 Tray 4 paper surface 1 and 2 sensors location Tray 2 paper surface 1 and 2 sensors on page 397.

  • Page 455: Tray 4 Paper Size Switches

    Tray 4 paper size switches Figure 3-38 Tray 4 paper size switches location Tray 2 paper size switches on page 398. Tray 5 paper sensor Figure 3-39 Tray 5 paper sensor location Tray 2 paper sensor on page 396. Tools for troubleshooting ENWW...

  • Page 456: Tray 5 Feed Sensor

    Tray 5 feed sensor Figure 3-40 Tray 5 feed sensor location Tray 3 feed sensor on page 399. Tray 5 paper surface 1 and 2 sensors Figure 3-41 Tray 5 paper surface 1 and 2 sensors location Tray 2 paper surface 1 and 2 sensors on page 397.

  • Page 457: Tray 5 Paper Size Switches

    Tray 5 paper size switches Figure 3-42 Tray 5 paper size switches location Tray 2 paper size switches on page 398. Tools for troubleshooting ENWW...

  • Page 458: V Laser And 24v Interlock And Logic Switches (and Power Switch)

    5V laser and 24V interlock and logic switches (and power switch) Location and testing NOTE: When a door is opened, the 5V interlock switch prevents the lasers from operating (no power). When a door is opened, the 24V interlock switch prevents the motors and high-voltage power supply from operating (no power).

  • Page 459

    Open and close the doors to make sure that the interlock switches are correctly functioning. The following figures show the interlock switch positions with the front and right doors closed and open. Defeating Front-door interlock switch ● Fold a stiff piece of paper, for example a business card or index card, into a 10 mm (. ◦...

  • Page 460

    Front-door logic switch ● Fold a stiff piece of paper, for example a business card or index card, into a 10 mm (. ◦ 375 in) strip with a bend at the end, and insert the strip into the opening at the front of the product.

  • Page 461

    Right-door logic switch ● Use masking tape to keep the switch flag depressed. ◦ TIP: You might have to use two pieces of tape to overcome the tension return spring on the flag. Tools for troubleshooting ENWW...

  • Page 462: New Itb Sensor

    New ITB sensor NOTE: This sensor cannot be tested, but you can inspect the sensor, actuator, and the flag on the ITB for damage. Remove the existing ITB. Inspect the new ITB sensor. Press the actuator on the sensor toward the black print cartridge to verify that the actuator moves.

  • Page 463

    On the new ITB, locate and inspect the new ITB flag (callout 1). TIP: The new ITB flag is only present prior to installation. To see the flag on a previously installed ITB, insert the end of a paperclip in the hole just below the handle (callout 2) and then rotate the ITB alienation gear (callout 3).

  • Page 464: Tray 3, 4, And 5 Right Door Switch

    Tray 3, 4, and 5 right door switch NOTE: There is no manual sensor test for this sensor. Open the paper feeder right door. Check the control-panel display for the Close lower right door message. If the message does not display, open the door and inspect the flag for damage (callout 1).

  • Page 465: Paper-path Sensors Test

    Paper-path sensors test This test displays the status of each paper-path sensor and allows viewing of sensor status while printing internal pages. From the Home screen, scroll to and touch the Administration button. Touch the Troubleshooting button, and then touch the Diagnostic Tests button.

  • Page 466: Scanner Tests

    Print/stop test Use this diagnostic test to isolate the cause of problems such as image-formation defects and jams within the engine. During this test you can stop the paper anywhere along the product paper path. The test can be programmed to stop printing internal pages or an external print job when the paper reaches a certain position.

  • Page 467: Scanner Sensor Tests

    Component Actions Document feeder input motor This test runs the motor in either the forward or reverse direction. If you do not hear noise when the motor is activated, replace the document feeder. See Document feeder on page 151. If the problem continues, replace the SCB. See S-PBA-SCB (SCB) on page 179.

  • Page 468: Document Feeder Paper Present Sensor

    Document feeder paper present sensor Open the jam-access cover and locate the document feeder paper present sensor. TIP: To help locate the sensor, find the black paper present flag on the rear of the cover. Figure 3-47 Document feeder paper present sensor test Use a folded piece of paper to toggle the sensor and watch the control-panel display for a response.

  • Page 469: Document Feeder Jam Cover Sensor

    Place a finger over the sensor, and then watch the control-panel display for a response. If the test fails, replace the document feeder. See Document feeder on page 151. Document feeder jam cover sensor Open the jam-access cover and locate the sensor. TIP: To help locate the sensor, find the white sensor flag on the top of the cover.

  • Page 470: Flatbed Y (length) Sensor

    Flatbed Y (length) sensor Lift the scanner and locate the sensor. Block the sensor by placing a piece of paper on the glass and watch the control-panel display for a response. Check the control-panel display for sensor response. If the test fails, replace the scanner. See Scanner assembly on page 171.

  • Page 471: Flatbed Cover Angle Sensor

    Flatbed cover angle sensor Lift the scanner and locate the sensor. NOTE: The flatbed cover angle and the flatbed cover open sensors use the same sensor assembly. The sensor changes state when the scanner is raised approximately 50 mm (2 in). Actuate the sensor by closing and then slowly opening the scanner.

  • Page 472: Flatbed Cover Sensor

    Flatbed cover sensor Open the scanner and locate the sensor. NOTE: The flatbed cover angle and the flatbed cover open sensors use the same sensor assembly. The sensor changes state when the scanner is raised approximately 150 mm (6 in). Figure 3-49 Flatbed cover sensor test Actuate the sensor and watch the control-panel display for a response.

  • Page 473: Document Feeder Registration Sensor

    Document feeder registration sensor Lift the document feeder and locate the sensor. Actuate the sensor by inserting a stiff piece of paper, like a business card, into the paper path. Check the control-panel display for sensor response. Document feeder exit sensor Lift the document feeder and locate the sensor.

  • Page 474: Component Tests

    Document feeder read sensor Lift the document feeder and locate the sensor. Actuate the sensor by inserting a stiff piece of paper, like a business card, into the paper path. Check the control-panel display for sensor response. Component tests Control-panel tests Open the following menus: Administration ●...

  • Page 475

    Each component test can be performed once or repeatedly. If you select Continuous from the drop- down menu as the repeat option, the test cycles the component on and off. This process continues for two minutes, and then the test terminates. NOTE: The front or side door interlocks must be defeated to run the component tests.

  • Page 476: Stapler/stacker

    Table 3-6 Component test details (continued) Component test Motor or solenoid number Comments Tray <X> Pickup Motor Tray 2: M13 Tray 2: Activates the pickup motor in reverse for 10 seconds. Tray 3: M2 Trays 3-5: Activates the motor in the Tray 4: M2 paper-feeder assembly and drives the separation roller for each tray in...

  • Page 477: Staple Cartridge Very Low

    Stapler/stacker error messages: 65.80.A1 Output accessory disconnected ● This error message appears if the stapler/stacker is removed while the product power is on and the product is at the Ready state. Turn the power off, reinstall the stapler/stacker, and then turn the power on again.

  • Page 478: Block Diagrams

    Diagrams Block diagrams Figure 3-50 Product cross section Item Description Item Description ITB delivery roller RD sensor Media sensor IPTU feed roller 2 Registration shutter IPTUB feed roller 1 MP tray pickup roller Primary transfer roller MP tray separation pad Duplex flapper Registration roller Duplex reverse roller...

  • Page 479

    Item Description Item Description Secondary transfer roller Laser/scanner assembly ITB drive roller Figure 3-51 Optional paper feeder (1 x 500-sheet) Item Description Pickup roller Feed roller Separation roller Storage space Cassette Tools for troubleshooting ENWW...

  • Page 480

    Figure 3-52 Optional paper feeder (3 x 500-sheet) Item Description Pickup roller Feed roller Separation roller Cassette Chapter 3 Solve problems ENWW...

  • Page 481

    Figure 3-53 Stapler/stacker Item Description Output bin 1 delivery roller Output bin 2 delivery roller Output bin flapper Stapler/stacker feed roller 1 Inlet flapper Stapler/stacker feed roller 2 Alignment roller Output bin 3 upper delivery roller Output bin 3 lower delivery roller Output bin 3 Jogger guide Output bin 2...

  • Page 482: Plug/jack Locations

    Plug/jack locations Hi-speed USB 2.0 printing port Foreign interface harness for connecting third-party devices Local area network (LAN) Ethernet (RJ-45) network port USB port for connecting external USB devices Fax port (RJ-11) EIO interface expansion slot Slot for a cable-type security lock Chapter 3 Solve problems ENWW...

  • Page 483

    Figure 3-54 Formatter PCA Table 3-7 Formatter PCA Item Description Fax card Internal hard drive USB ports EIO slot Tools for troubleshooting ENWW...

  • Page 484: Location Of Connectors

    Location of connectors DC controller connector locations NOTE: The DC controller has 34 connectors: Six are for FFCs, 26 are for wire harnesses, and two are not used. Figure 3-55 DC controller connector locations J1 16 J128 J1 13 J140 J123 J120 J106...

  • Page 485

    J107: Tray 3, 4, and 5 lifter motors J126: memory tag connector J152: 5V interlock switch (SW1) (M7), and cassette paper size switch (SW4) J108: environmental sensor J127: pre-exposure LEDs (rear), fuser J153: power supply fan (FM1) delivery sensor (SR5), New ITB sensor (SR10) J110: YM laser (FFC) J128: Delivery tray media full sensor...

  • Page 486

    Controller PCA (1 x 500-sheet and 3 x 500-sheet optional paper feeders) Figure 3-56 Controller PCA connectors J410 J409 J408 J404 J407 J401 J406 J402 J405 J403 Table 3-9 Controller PCA connectors J401: not used J402: lifter motor 3 signal J403: cassette media presence 3 J404: right door open sensor J405: lifter motor 2 signal...

  • Page 487: Stapler/stacker Pca

    Stapler/stacker PCA J464 J463 J465 J450 J467 J461 J452 J451 J460 J453 J458 J466 J454 J459 J462 J455 J456 Tools for troubleshooting ENWW...

  • Page 488: Iptu Pca

    IPTU PCA J555 J553 J552 J554 J550 J551 Chapter 3 Solve problems ENWW...

  • Page 489: Locations Of Major Components

    Locations of major components Figure 3-57 External panels, covers, and doors; identification and location Item Description Item Description ASY-CVR-F-SP (document feeder front cover) (see Right-door assembly (see Right-door assembly ASY-CVR-F-SP (document feeder front cover) on page 145) on page 129) Control-panel assembly (see Control panel Rear top cover (see...

  • Page 490

    Figure 3-58 Major component locations (1 of 4) Item Description Main drive assembly Fuser Registration assembly Toner collection unit Laser/scanner assembly (C/Bk) Laser/scanner assembly (Y/M) Chapter 3 Solve problems ENWW...

  • Page 491

    Figure 3-59 Major component locations (2 of 4) Item Description Item Description Duplex-drive assembly Tray-pickup assembly MP tray assembly Cartridge fan Delivery assembly Residual toner full sensor RD sensor assembly Residual-toner-feed motor Tools for troubleshooting ENWW...

  • Page 492

    Figure 3-60 Major component locations (3 of 4) Item Description Fuser-drive assembly Tray-pickup drive assembly Secondary transfer assembly Lifter-drive assembly Lifter base assembly Chapter 3 Solve problems ENWW...

  • Page 493

    Figure 3-61 Major component locations (4 of 4) item Description Exhaust fan ICB assembly Sub power supply assembly Power supply fan Rear right frame Delivery assembly Tools for troubleshooting ENWW...

  • Page 494

    item Description Left rear frame Low voltage assembly IPTU Figure 3-62 Motors, fans, and rollers component locations Description Description Fuser motor Tray 2 feed roller Pickup motor Tray 2 separation roller Tray 1 separation pad Tray 2 pickup roller Yellow drum motor Secondary transfer roller Chapter 3 Solve problems ENWW...

  • Page 495

    Description Description Magenta drum motor Black drum motor Cyan drum motor Developing-disengagement motor ITB motor Tray 1 pickup roller Power supply fan Exhaust fan Figure 3-63 PCA component locations Item Description Item Description Interconnect board (ICB) High-voltage power supply upper (HVPS-T) Tools for troubleshooting ENWW...

  • Page 496

    Item Description Item Description DC controller PCA High-voltage power supply lower (HVPS-D) Low-voltage power supply Environment sensor PCA Figure 3-64 Stapler/stacker component locations (1 of 3) item Description Top cover Front cover Rear cover Stapler/stacker door Output bin 3 Chapter 3 Solve problems ENWW...

  • Page 497

    Figure 3-65 Stapler/stacker component locations (2 of 3) item Description Jogger assembly Paddle motor Stapler/stacker feed motor Output bin solenoid Stage top unit Inlet solenoid Output bin 3 driver assembly Tools for troubleshooting ENWW...

  • Page 498

    Figure 3-66 Stapler/stacker component locations (3 of 3) item Description Stage assembly Stapler/stacker PCA Stamp solenoid Stapler assembly Output bin Output bin sensor Chapter 3 Solve problems ENWW...

  • Page 499

    Figure 3-67 Optional paper feeder (1 x 500-sheet) component locations (1 of 2) Item Description Item Description Rear-right cover Rear cover Right door Right front cover Right cover Front door Left cover Tray 3 Tools for troubleshooting ENWW...

  • Page 500

    Figure 3-68 Optional paper feeder (1 x 500-sheet) component locations (2 of 2) Item Description Item Description Lifter-drive assembly Controller PCA Pickup motor Lifter base assembly Pickup assembly Chapter 3 Solve problems ENWW...

  • Page 501

    Figure 3-69 Optional paper feeder (3 x 500-sheet) component locations (1 of 2) Item Description Item Description Rear right cover Rear cover Right door Right front cover Right cover Trays 3, 4, and 5 Left cover Tools for troubleshooting ENWW...

  • Page 502

    Figure 3-70 Optional paper feeder (3 x 500-sheet) component locations (2 of 2) Item Description Item Description Lifter-drive assembly (Trays 3, 4, and 5) Controller PCA Pickup motor Lifter base assembly (Trays 3, 4, and 5) Pickup assembly (Trays 3, 4, and 5) Chapter 3 Solve problems ENWW...

  • Page 503: General Timing Chart

    General timing chart Figure 3-71 General timing chart Tools for troubleshooting ENWW...

  • Page 504: Circuit Diagrams

    Circuit diagrams Figure 3-72 General circuit diagram (1 of 2) J4 6 J82L TA G (Bk) TA G (C) T AG (M) TAG (Y) J82DH J60 L J82D TO IPTU & SS J85DH 11 10 9 J60D J81L 9 10 1 1 12 13 14 15 16 17 18 9 10 1 1 J81DH J60DH...

  • Page 505

    Figure 3-73 General circuit diagram (2 of 2) Formatter A1 Control Power SW Inter Connect Board PGND Panel +12V J61F J61M J129 J152 J603 J105 J54D PGND J54L FSMFR J54DH TB406 PGND /FSMFG TB405 PGND /FSMDE C TB404 +24VB +24VA /FSMACC +24VB TB403...

  • Page 506

    Figure 3-74 Paper feeder circuit diagram (1 X 500-sheet) J401 Chapter 3 Solve problems ENWW...

  • Page 507

    Figure 3-75 Paper feeder circuit diagram (3 X 500-sheet) J401 +24V T5_LIFT_MTR T5_SIZE3 T5_SIZE2 T5_SIZE1 +3.3U T5_PSNS T5_PLVL_P T5_PLVL_A +3.3U T5_PATHS +24V T5_PICK_SL Tools for troubleshooting ENWW...

  • Page 508

    Figure 3-76 IPTU circuit diagram Chapter 3 Solve problems ENWW...

  • Page 509

    Figure 3-77 Stapler/stacker circuit diagram Tools for troubleshooting ENWW...

  • Page 510: Print-quality-troubleshooting

    The product returns to the Ready state after printing the print-quality-troubleshooting pages. Follow the instructions on the pages that print out. Figure 3-78 Print-quality troubleshooting procedure Print Quality Troubleshooting HP Color LaserJet CM4540 MFP Page 1 Chapter 3 Solve problems ENWW...

  • Page 511

    Figure 3-79 Yellow print-quality troubleshooting page Yellow Green Figure 3-80 Yellow comparison page Green Yellow Yellow cannot be easily seen unless combined with cyan, so half of each page is yellow and the other half is an amplified version of yellow problems (green half). Compare the yellow on page one with the corresponding green on page two for defects.

  • Page 512

    Used to detect offset for the OPC or developer in the image drum or offset in the fuser. NOTE: To get further assistance in print quality troubleshooting, go to www.hp.com/support/ cljcm4540mfp and select PQ Troubleshooting Tools. Chapter 3 Solve problems...

  • Page 513: Diagnostics

    Print Quality Pages button. Touch the Diagnostics Page button. Touch the Print button. Diagnostics Page HP Color LaserJet CM4540 MFP Page 1 DD MMM YYYY XX:XX Calibration information Parameters Color density Color plane registration Primary colors Secondary colors Temperature values (22M)

  • Page 514: Cleaning Page, Configuration Pages, Configuration Page

    The product IP address or host name is listed on the Jetdirect Page. NOTE: If the product is configured with EIO cards (for example, an HP Jetdirect Print Server) or an optional hard-disk drive, an additional configuration page will print that provides information about those devices.

  • Page 515

    Figure 3-82 Configuration page Configuration Page HP Color LaserJet CM4540 MFP Page 1 Printer information Installed personalities and options Color density Calibration information Memory Event log Security NOTE: The support key is intended for factory use only. Paper trays and options...

  • Page 516: Hp Embedded Jetdirect Page

    TCP/IP information, including the IP address IPv4 information IPv6 information Always make sure the status line under the HP Jetdirect configuration lines indicates "I/O Card Ready". Chapter 3 Solve problems ENWW...

  • Page 517: Embedded Protocol Page

    Embedded protocol page The embedded protocol page contains the following information: Figure 3-84 Embedded protocol page Embedded Protocol Page HP Color LaserJet CM4540 MFP Page 1 IPX/SPX Novell/NetWare AppleTalk DLC/LLC Tools for troubleshooting ENWW...

  • Page 518: Finding Important Information On The Configuration Pages

    “Device Information.” are upgraded. Embedded Jetdirect firmware version Look on the embedded Jetdirect page, under “HP Jetdirect Configuration.” Accessories and internal storage External disk (optional) Look on the main configuration page, under “Installed Personalities and All optional devices that are installed on the Options.”...

  • Page 519: Repetitive Defects Ruler

    Touch the Print Quality Pages button. Touch the Color Band Test button. Touch the Print Test Page button. Touch the Print button. Print-quality troubleshooting tools Repetitive defects ruler If defects repeat at regular intervals on the page, use this ruler to identify the cause of the defect. Place the top of the ruler at the first defect.

  • Page 520: Calibrate The Product

    Distance between defects Product components that cause the defect 55 mm Print engine 63 mm Transfer unit 76 mm Print cartridge 76 mm Fuser 80 mm Fuser 96 mm Print engine 101 mm Print engine Calibrate the product Calibration is a product function that optimizes print quality. If you experience any image-quality problems, calibrate the product.

  • Page 521: Control Panel Menus, Navigate The Administration Menu

    You can perform basic product setup by using the Administration menu. Use the HP Embedded Web Server for more advanced product setup. To open the HP Embedded Web Server, enter the product IP address or host name in the address bar of a Web browser. Tools for troubleshooting...

  • Page 522: Clear Event Log

    Interpret control-panel messages Control-panel message types Four types of control-panel messages can indicate the status of or problems with the product. Message type Description Status messages Status messages reflect the current state of the product. They inform you of normal product operation and require no interaction to clear them.

  • Page 523: Printing Past Very Low

    ITB might be missing becuase of a very low cartridge. You do not need to replace the print cartridge at this time unless print quality is no longer acceptable. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable.

  • Page 524: Memory Error

    10.0X.90 Replace <Supply> Description The product displays this error when there is a toner replenishment malfunction for a specific print cartridge. Recommended action Open the front door. Remove the old print cartridge. Remove the orange cover and install the new cartridge. CAUTION: Do not touch the shiny green drum.

  • Page 525: Xx.69 Very Low To Continue, Touch "ok

    NOTE: After an HP supply has reached the very low threshold, the HP Premium Protection Warranty for that supply has ended.

  • Page 526: Yy Internal Clock Error To Continue, Touch "ok

    Recommended action If print quality is no longer acceptable, replace the print cartridge. Consider purchasing a replacement cartridge so it is available when the installed cartridge has reached the end of its estimated life. 11.00.YY Internal clock error To continue, touch “OK” Event log error message 11.00.YY Description...

  • Page 527: Wx.yz Fuser Area Jam

    Description This error indicated paper in the path at power on or after a door is closed. 13.A3.FF: Tray 3 feed sensor ◦ 13.A4.FF: Tray 4 feed sensor ◦ 13.A5.FF: Tray 5 feed sensor ◦ 13.B2.FF: Registration sensor ◦ 13.B9.FF: Fuser output sensor ◦...

  • Page 528: Wx.yz Fuser Wrap Jam

    Recommended action CAUTION: The fuser can be hot while the product is in use. Use caution. Wait for the fuser to cool before handling it. For instructions on clearing the jam, see Clear jams in the right door on page 591.

  • Page 529: Wx.yz Jam In Left Cover

    Recommended action Open the top cover below the control panel. Remove all paper found, and then close the top cover. 13.WX.YZ Jam in left cover Event log error message 13.80.AZ or 13.80.DZ or 13.80.FZ or 13.85.AZ or 13.85.DZ or 13.85.FZ Description A jam has occurred below the product's left cover.

  • Page 530: Wx.yz Jam In Lower Bin Area

    13.WX.YZ Jam in lower bin area Event log error message 13.84.A3 Description A jam has occurred below the product's lower bin area. Recommended action Remove all paper from lower bin. Open the left cover. Remove all paper found, and then close the left cover. 13.WX.YZ Jam in top cover area Description A jam has occurred in the top cover of the product.

  • Page 531: Wx.yz Jam Inside Lower Right Door

    Description The product has a page jammed in tray <X>. 13.B2.D2: Misfeed jam from Tray 2 ◦ This jam occurs when the paper does not reach the SR20 feed sensor in a designated amount of time from the start of paper pick-up at printing from Tray 2 and duplex printing. 13.A3.D3: Misfeed jam from Tray 3 ◦...

  • Page 532: Wx.yz Jam Inside Right Door

    Recommended action Remove the output accessory, clear the jam, and then reinstall the output accessory. 13.WX.YZ Jam inside right door Event log error message 13.B2.D3 or 13.D3.DZ or 13.B2.DD or 13.E2.DZ Description The product has a jam accessible from the right door. 13.B2.D3: ◦...

  • Page 533: Wx.yz Jams Inside Right Door

    Description The product has experienced a jam accessible from the lower right door. 13.B2.D4: Late to registration jam, from tray 4 ◦ This jam occurs when the product is picking from Tray 4 and SR7 is triggered, but SR20 sensor is not triggered.

  • Page 534: Wx.yz Staple Jam Inside Left Cover

    Description Paper stopped at the registration jam, from the tray indicated. 13.B2.AZ: Z = source tray 1–5 ◦ The product is picking from the indicated tray, and the paper stays at SR20. Paper might also be in the fuser area. 13.B2.AD: ◦...

  • Page 535: Page Too Complex To Continue, Touch "ok

    21.00.00 Page Too Complex To continue, touch “OK” Event log error message 21.00.00 Description The product displays this message to indicate that the page decompression process was too slow for the product. Recommended action Touch the button to continue. There may be some data loss on the page that was being formatted when the error occurred.

  • Page 536: Yy Scanner Failure

    Description The scanner experienced a scanner control board EEPROM error. Recommended action Turn the product off, then on again. If the error persists, replace the scanner control board. 30.01.YY Scanner Failure Event log error message 30.01.15 Description The scanner failed to be initialized due to an internal error. Recommended action Turn the product off, then on again.

  • Page 537

    30.01.YY Scanner Failure Event log error message 30.01.23 Description The scanner experienced an error during the scanner calibration process. Recommended action Turn the product off, then on again. After the product warms up, repeat the calibration process. 30.01.YY Scanner Failure Event log error message 30.01.41 Description...

  • Page 538

    Description The product experienced an internal communication error. Recommended action Turn the product off, then on again. If the message remains, turn the product off, and then check the cables connecting the scanner control board. If this error occurs after a formatter, fax card or hard disk has been replaced, check that the formatter is fully seated and the "smiley face"...

  • Page 539

    Description The product experienced an internal communication error involving the CPB. Recommended action Turn the product off, then on again. If the message remains, turn the product off, remove the formatter, and then reinstall the formatter. If the error persists, replace the formatter. 30.01.YY Scanner Failure Event log error message 30.01.46...

  • Page 540

    Recommended action Turn the product off, then on again. If the error persists, replace the scanner or the scanner control board (SCB). 30.01.YY Scanner Failure Event log error message 30.01.50 Description The product experienced a scanner control board error. Recommended action Turn the product off, then on again.

  • Page 541: Jam In Document Feeder

    31.01.02 Jam in document feeder Event log error message 31.01.02 Description Originals are jammed inside the document feeder top cover. Recommended action Open the document feeder top cover. Remove all media found. Remove the remaining pages from the document feeder input tray. Close the document feeder top cover.

  • Page 542: Usb I/o Buffer Overflow To Continue, Touch "ok

    Some data might be lost. Check the host configuration. 40.00.02 Embedded I/O buffer overflow To continue, touch “OK” Description Too much data was sent to the embedded HP Jetdirect print server. An incorrect communications protocol might be in use. Recommended action Press the button to print the transferred data.

  • Page 543: Error To Continue, Touch "ok

    40.00.05 Embedded I/O bad transmission To continue, touch “OK” Description The product experienced a temporary printing error. The connection between the product and the EIO card in the specified slot has been broken. Recommended action Touch the button to clear the error message and continue printing. 41.02.00 Error To continue, touch “OK”...

  • Page 544: Yz Unexpected Type In Tray

    Recommended action Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. Use the manual/tray bin sensor test to verify that the cassette media switch is correctly functioning. If the error persists, replace the lifter assembly. 41.05.YZ Unexpected type in tray <X>...

  • Page 545: Yz Error To Continue, Touch "ok

    Z = A: (detected type) Extra heavy glossy media (glossy media 3) ◦ Z = B: (detected type) Heavy glossy media (glossy media 2) ◦ Z = C: (detected type) Heavy media 3 ◦ Z = D: (detected type) Heavy media 2 ◦...

  • Page 546: Xx.yy Error

    Y = E: Rough (designated media 1): typed or AutoSense ◦ Z = 1: Tray 1 ◦ Z = 2: Tray 2 ◦ Z = 3: Tray 3 ◦ Z = 4: Tray 4 ◦ Z = 5: Tray 5 ◦...

  • Page 547: Xx Error

    Description A digital send error has occurred. Recommended action Try to send the job again. 44.10.XX Error Event log error message 44.10.XX Description A send to e-mail error has occurred. Recommended action No action required. 44.34.XX Error Event log error message 44.34.XX Description A fax error has occurred.

  • Page 548

    Description A back channel internal error has occurred. Recommended action Turn the product off, and then on. Resend the job. If the error persists, execute the Partial Clean item in the preboot menu. 47.01.XX Error Event log error message 47.01.XX Description An image transformer internal error has occurred.

  • Page 549

    47.04.XX Error Event log error message 47.04.XX Description A print spooler 9100 internal error has occurred. Recommended action Turn the product off, and then on. Resend the job. If the error persists, execute the Partial Clean item in the preboot menu. 47.06.XX Error Event log error message 47.06.XX...

  • Page 550

    47.FC.13: Consecutive Dmax Dhalf Print engine execution failure ◦ 47.FC.20: Error Diffusion Image not found at system initialization ◦ 47.FC.21: Error Diffusion Store image failure ◦ 47.FC.22: Error Diffusion Image not found ◦ 47.FC.23: Error Diffusion Print engine execution failure ◦...

  • Page 551

    Recommended action No action necessary. 48.05.XX Error Event log error message 48.05.XX Description A job framework internal error has occurred. Recommended action No action necessary. 49.21.49 The device has a detection problem Event log error message 49.21.49 Description This error occurs as the product comes out of sleep mode if the optional stapler/stacker is removed when the product is in sleep mode.

  • Page 552: Wx.yz Fuser Error To Continue Turn Off Then On

    Recommended action Turn the product off, then on. If the error returns, check the following: The error might be caused by a network connectivity problem, such as a bad interface cable, ● a bad USB port, or an invalid network configuration setting. The error might be caused by the print job, such as an invalid printer driver, a problem with ●...

  • Page 553

    50.WX.YZ Fuser Error To continue turn off then on Event log error message 50.3X.YZ Description The product experienced a fuser error. X = fuser mode ◦ Y = previous printer sleep state ◦ Z = next printer sleep state ◦ Recommended action High fuser temperature Remove the fuser, and then reinstall the fuser.

  • Page 554

    Recommended action Drive circuit fault Check the power source. Make sure that the power source meets product requirements. NOTE: If the power source does not meet the power frequency requirement of 43 to 67Hz, the fuser temperature control does not work properly and causes this error. If the error persists, replace the low-voltage power supply.

  • Page 555

    Recommended action Fuser pressure-release mechanism failure Remove the fuser, and then reinstall the fuser. Make sure that there is no residual paper in the fuser. Check the fuser pressure-release sensor flag. If it is damaged, replace the fuser. Use the sensor test in the manual sensor test to verify that the fuser pressure-release sensor (SR7) is properly functioning.

  • Page 556

    50.WX.YZ Fuser Error To continue turn off then on Event log error message 50.9X.YZ Description The product experienced a fuser error. X = fuser mode ◦ Y = previous printer sleep state ◦ Z = next printer sleep state ◦ Recommended action High fuser temperature 2 Remove the fuser, and then reinstall the fuser.

  • Page 557

    Check the connector (J50) between the fuser and the product. If it is damaged, replace the fuser drive assembly or fuser. If this product has been previously serviced, check the connectors (J160 and J162) on the DC controller PCA and the connector (J25) on the power line between the low-voltage power supply assembly and the fuser.

  • Page 558: Error To Continue Turn Off Then On

    YY = 22: Magenta laser/scanner error ◦ YY = 23: Yellow laser/scanner error ◦ Recommended action Turn the product off, then on. If the error persists, check the flat flexible cable connection at the laser scanner and DC controller. If the error persists, check the motor connection at the laser scanner assembly. If the error persists, replace the laser/scanner assembly.

  • Page 559: X Unsupported Dimm

    53.10.0X Unsupported DIMM Description An unsupported DIMM is installed. Recommended action Turn the product off, and then replace the DIMM that caused the error. 54.XX.YY Error Event log error message 54.00.03 Description The product experienced a sensor error. Recommended action Environmental sensor failure Turn the product off and then on.

  • Page 560

    Description The product experienced a sensor error. Recommended action Drum speed adjustment abnormal warning Turn the product off and then on. 54.XX.YY Error Event log error message 54.01.05 Description The product experienced a sensor error. Recommended action Media sensor is out of calibration range Turn the product off and then on.

  • Page 561

    54.XX.YY Error Event log error message 54.0X.0B or 54.0X.0C Description The product experienced a sensor error. X = 0: Black ◦ X = 1: Cyan ◦ X = 2: Magenta ◦ X = 3: Yellow ◦ Recommended action Density sensor out of range error or Dhalf calibration failure Check the supplies status page to make sure that the print cartridges are not past their useful life.

  • Page 562

    Make sure the CPR sensor is not contaminated with toner or paper dust. Clean the sensor with compressed air and a soft brush. If the error persists, replace the density detect sensor assembly. 54.XX.YY Error Event log error message 54.0X.1E or 54.1X.1E or 54.2X.1E Description The product experienced a sensor error.

  • Page 563: Yy Dc Controller Error To Continue Turn Off Then On

    Description The communication link between the formatter and DC controller was lost. 55.00.01: DC controller memory error. ◦ 55.00.03: DC controller no engine response. ◦ 55.00.04: DC controller communications timeout. ◦ Recommended action Turn the product off and then on. If the error persists, replace the DC controller.

  • Page 564

    If the error persists, remove the optional paper trays and check the connector on the bottom of the engine and the connector on top of the input tray for damage. If a connector is damaged, replace the connector. 58.00.04 Error To continue turn off then on Event log error message 58.00.04 Description...

  • Page 565: X.50 Error To Continue Turn Off Then On

    59.00.90 or 59.00.A0: ITB motor (M1) start up error or ITB motor (M1) abnormal rotational error Remove the ITB and check for damage. ◦ Use the ITB motor (M1) drive test in the component test to verify that the ITB motor is properly ◦...

  • Page 566: X.60 Error To Continue Turn Off Then On

    X = 7: Magenta ◦ X = 8: Yellow ◦ Recommended action Each cartridge slot has a drum motor. Use the disable cartridge check and run the drum motor component test with the print cartridge removed. If the test passes, replace the print cartridge. If the test fails, replace the drum motor.

  • Page 567: No System To Continue Turn Off Then On

    Use the manual sensor test to make sure that the paper surface sensor for the tray is working. If ◦ not, replace the paper pickup assembly. If the product has been serviced, check the connections for the motor and the sensor. See the ◦...

  • Page 568: Yy Error To Continue, Touch "ok

    YY = 21: Lift up failure ◦ YY = 22: Lift down failure ◦ YY = 23: Left sensor failure ◦ YY = 33: Output roller failure ◦ Recommended action Turn the product off. Disconnect and then reconnect the stapler/stacker. Turn the product on.

  • Page 569: X.yy Embedded Jetdirect Error To Continue Turn Off Then On

    80.0X.YY Embedded JetDirect Error To continue turn off then on Event log error message 80.0X.YY Description The product experienced an embedded HP JetDirect print server critical error. Recommended action Turn the product off, then on. If the error persists, replace the formatter.

  • Page 570: Upgrade Not Performed File Is Corrupt

    Description The product has experienced a data corruption in the volume indicated by the error message. 98.00.01 Corrupt data in firmware volume ◦ 98.00.02 Corrupt data in solutions volume ◦ 98.00.03 Corrupt data in configuration volume ◦ 98.00.04 Corrupt data in job data volume ◦...

  • Page 571: Upgrade Not Performed Error Writing To Disk

    Recommended action The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the upgrade again, or perform the upgrade by using the walk-up USB port on the product control panel. 99.00.03 Upgrade not performed error writing to disk Event log error message 99.00.03...

  • Page 572: Upgrade Not Performed Error Reading Upgrade

    Recommended action The most common cause is an issue with the network environment. Make sure that there is a good network connection to the product, and then attempt the upgrade again, or perform the upgrade by using the walk-up USB port on the product control panel. 99.00.06 Upgrade not performed error reading upgrade Event log error message 99.00.06...

  • Page 573: Upgrade Canceled By User

    If the error persists, replace the hard disk. 99.00.09 Upgrade canceled by user Event log error message 99.00.09 Description A remote firmware upgrade (RFU) failed. The RFU process was canceled by the user. Recommended action Attempt the upgrade again. 99.00.10 Upgrade canceled by user Event log error message 99.00.10 Description...

  • Page 574: Upgrade Not Performed The File Is Invalid

    Description A remote firmware upgrade (RFU) failed. The header number is 1, but the header size does not match the version 1 size. Recommended action Download the RFU file again. Make sure that you download the file for the correct product model. Attempt the upgrade again.

  • Page 575: Unknown Disk

    Recommended action Install the correct hard disk for this product. 99.09.61 Unsupported disk Event log error message 99.09.61 Description This message is a preboot menu error. The hard disk is installed in a product configured for an encrypted hard disk. Recommended action Open the preboot menu, and then select the Lock Disk...

  • Page 576: Disk Data Error

    Description The product experienced a fatal hard disk failure. Recommended action Replace the hard disk drive. 99.09.65 Disk data error Event log error message 99.09.65 Description The product experienced disk data corruption. Recommended action Execute the Clean Disk procedure from the preboot menu, and then attempt the firmware upgrade again.

  • Page 577: Expecting Secondary Disk

    NOTE: If there is a password assigned to the administrator, a prompt to enter the password displays. Select the Download item. The user can now upload a new firmware file to the product. 99.09.68 Expecting secondary disk Event log error message 99.09.68 Description The product is searching for a secondary disk.

  • Page 578: Authentication Required

    Recommended action Download the RFU file again. Make sure that you download the file for the correct product model. Attempt the firmware upgrade again. Authentication required Description Authentication is enabled for this feature or destination. A user name and password are required. Recommended action Type the user name and password, or contact the network administrator.

  • Page 579: Card Slot Device Failure To Clear Touch "ok

    Description The card slot file system must be initialized before it can be used. Recommended action Use the embedded Web server or HP Web Jetadmin to initialize the component. Cartridge ship mode Description Manufacturing use only - should not be seen in field.

  • Page 580: Checking Engine

    Checking engine Description The product is checking the engine. Recommended action No action is necessary. Checking output device Description The product is checking the stapler/stacker. Recommended action No action is necessary. Checking paper path Description The engine is checking the rollers for possible paper jams. Recommended action No action is necessary.

  • Page 581

    Cleaning... Description A two-step cleaning page is being processed (after having been created) on the product. Products with duplexers that create and process the cleaning page in one step also display this message. Recommended action No action is necessary. Clearing activity log Description This message is displayed while the activity log is cleared.

  • Page 582: Close Lower Right Door

    If this product has been previously serviced, reconnect the connector (J708) on the 24V interlock switch and the connector (J121) on the DC controller PCA. Close lower right door Description The optional paper feeder right door is open. Recommended action Close the door.

  • Page 583: Code Crc Error Send Full Rfu On Port

    Recommended action Close the upper right door. If the error persists, run the manual sensor test SP15 right door opening/closing sensor. If the sensor fails, replace the right door switch. If the error persists, check the right door sensor flag. If it is damaged, replace the right door. If this product has been previously serviced, reconnect the connector (J708) on the 24V interlock switch and the connector (J181) on the DC controller PCA.

  • Page 584: Cooling Device

    Recommended action Turn the product off. Connect an output accessory and reconnect any loose external accessory cables. Turn the product on. NOTE: To continue without an output accessory, turn the product off, remove the output accessory bridge, and then turn on the product. Cooling device Description This product recently experienced a period of heavy use.

  • Page 585: Digital Send Communication Error

    10.39.70 Description The product indicates when a supply level is very low. NOTE: After an HP supply has reached the very low threshold, the HP Premium Protection Warranty for that supply has ended. Recommended action Replace the document feeder kit.

  • Page 586: Eio Disk Initializing

    Recommended action Close the cover. EIO <X> disk initializing Description The specified EIO disk device is initializing. Recommended action No action is necessary. EIO <X> disk not functional Event log error message 82.0X.YY Description The EIO disk in the indicated slot is not working correctly. X = 1: Slot 1 ◦...

  • Page 587: Eio Device Failure To Clear Touch "ok

    EIO not initialized Description The EIO disk file system must be initialized before it can be used. Recommended action Use the HP Embedded Web Server or HP Web Jetadmin to initialize the component. Tools for troubleshooting ENWW...

  • Page 588: Event Log Is Empty

    Event log is empty Description This message displays when the user has attempted to view an empty event log by selecting Show Event Log from the control panel. Recommended action Touch the Hide button to remove this message. Expected drive missing Description The product cannot find the encrypted hard drive during power on.

  • Page 589: Finishing Process Not Functional

    10.23.70 Description The product indicates when a supply level is very low. NOTE: After an HP supply has reached the very low threshold, the HP Premium Protection Warranty for that supply has ended. Recommended action Replace the fuser kit. NOTE:...

  • Page 590: Gateways Failed

    Recommended action No action is necessary. Genuine HP cartridge installed Description A new HP cartridge has been installed. This message appears for approximately 6 seconds before the product returns to the Ready state. Recommended action No action is necessary. Genuine HP supply installed Event log error message 10.XX.40...

  • Page 591: Hp Secure Drive Disabled

    HP Secure drive disabled Description The HP high-performance hard disk is disabled, or the product does not recognize the hard disk. After an encrypted hard disk is paired with a specific product, it cannot be used in another product unless it is reinitialized.

  • Page 592: Incompatible Supplies

    Recommended action Replace the incompatible supply. Incompatible Supplies Description Print cartridges or other supply items are installed that were not designed for this product. The product cannot print with these supplies installed. Event codes are supply specific. Recommended action Touch the button to identify the incompatible supplies.

  • Page 593: Install Fuser Unit

    Recommended action Replace or reinstall the print cartridge correctly to continue printing. Install Fuser Unit Event log error message 10.23.15 Description The fuser is either not installed or not correctly installed in the product. Recommended action CAUTION: The fuser can be hot while the product is in use. Use caution. Wait for the fuser to cool before handling it.

  • Page 594: Internal Disk File Operation Failed

    Description The transfer unit has been removed or installed incorrectly. Recommended action Install the transfer unit. If already installed, remove and replace it. If the product could not find the ITB contact alienation home position, check the ITB alienation sensor (SR9).

  • Page 595: Internal Disk Not Found

    Recommended action Touch the button to clear the message. Internal disk not found Description The product cannot find the hard drive. Recommended action Check the hard drive cable connections. Internal disk not functional Event log error message 82.0X.YY Description The product internal disk is not working correctly Recommended action Turn off the product, and then remove and reinstall the disk.

  • Page 596: Job Not Stapled Due To Mixed Sizes

    Job not stapled due to mixed sizes Description This message displays when the job to staple has more than one paper size with different paper width. Recommended action Media of different widths cannot be stapled. Use the same width pages for stapled jobs. Load Tray 1 [Type] [Size] Description Tray 1 is not loaded, but there is not another tray available for the user to use instead.

  • Page 597: Options

    Reconnect the corresponding connector: MP tray: connector (J736) on the MP tray media out sensor and the connector (J152) on the DC ◦ controller PCA. Printer cassette: connectors (J739 and J742) on the cassette media out sensor and the connector ◦...

  • Page 598: Manually Feed:

    automatically when the paper is reinserted. With this message, printing stops until the user touches the button, which allows time for straightening the output stack. Recommended action The even-numbered pages of the two-sided document have printed. Follow the next steps to print the odd-numbered pages.

  • Page 599: Moving Solenoid To Exit Press

    Empty the bin to continue printing. Paperless Mode Description This is a test mode used in manufacturing and should not be seen on a normally operating product. Recommended action Contact HP support for steps to resolve this condition. Tools for troubleshooting ENWW...

  • Page 600: Paused... Press To Resume

    Paused… Press to Resume Description This message displays when the product is paused and shows the job queue. The product is paused, and there are no error messages pending at the display. The I/O continues receiving data until memory is full. Recommended action Press the Stop button.

  • Page 601: Printing Color Usage Log

    Printing Color Usage Log... Description The color-usage-log page is being generated. The product will return to the Ready state when the page is complete. Recommended action No action is necessary. Printing Demo Page... Description The demo page is being generated. The product will return to the Ready state when the page is complete.

  • Page 602: Printing Rgb Samples

    Printing RGB samples… Description The print-quality troubleshooting test is being generated. The product will return to the Ready state when the test completes. Recommended action No action is necessary. Printing stopped To continue, touch “OK” Description The product displays this message when a print/stop test is run and the time expires. Recommended action Touch the button to continue.

  • Page 603: Processing... From Tray

    Processing... from tray <X> Description The product is processing a job from the tray indicated. Recommended action No action is necessary. RAM disk device failure To clear touch “OK” Description The specified device failed. Recommended action Touch the button to clear the message. RAM disk file operation failed To clear touch “OK”...

  • Page 604: Ready

    Recommended action Initialize the RAM disk file system. Ready Description The product is online and ready for data. No status or product attendance messages are pending at the display. Recommended action No action is necessary. Reattach output bin Description This message displays when the standard output bin is detached at power-up or optional output bin (stapler/stacker) and does not have the Jetlink cable attached at power-up.

  • Page 605: Remove Shipping Sheet

    The fuser kit does not need to be replaced now unless the print quality is no longer acceptable. NOTE: After the fuser kit reaches its approximated end of life, the HP Premium Protection Warranty on that fuser kit ends. Recommended action Replace the fuser kit.

  • Page 606: Replace Staple Cartridge

    The product indicates when a toner collection unit is at its estimated end of life. NOTE: After a toner collection unit has reached its end of life, the HP Premium Protection Warranty on that toner collection unit ends. Recommended action Replace the toner collection unit.

  • Page 607: Resend External Accessory Firmware, Resend Upgrade, Restoring Factory Settings

    The transfer kit does not need to be replaced now unless the print quality is no longer acceptable. NOTE: After a transfer kit has reached its approximated end of life, the HP Premium Protection Warranty on that transfer kit ends.

  • Page 608: Rfu Load Error Send Full Rfu On Port

    Recommended action To enable color printing for the product, change the Restrict Color setting in the Manage Supplies menu. RFU Load Error Send full RFU on <X> port Description The product displays this message before the firmware is loaded at startup when an error has occurred during a firmware upgrade.

  • Page 609: Rom Disk Not Initialized

    ROM disk not initialized Description The ROM disk file system must be initialized before it can be used. Recommended action Initialize the ROM disk file system. Rotating <color> Motor To exit press Description This message displays during the execution of a component test and the component that is moving is a group of motors representing a color function.

  • Page 610: Sanitizing Disk % Complete Do Not Power Off

    Sanitizing disk <X>% complete Do not power off Description The hard disk is being cleaned. Recommended action Contact the network administrator. Size mismatch in Tray <X> Description The media in the listed tray does not match the size specified for that tray. Recommended action Load the correct paper.

  • Page 611: Staple Cartridge Very Low To Continue, Touch "ok

    Staple Cartridge very low To continue, touch “OK” Description The product indicates when a supply level is very low. NOTE: After an HP supply has reached the very low threshold, the HP Premium Protection Warranty for that supply has ended. Recommended action Replace the staple cartridge.

  • Page 612: The Device Fan Has Failed

    Recommended action Replace the supply when print quality is no longer acceptable. To continue printing in color, either replace the supply or reconfigure the product by using the Manage Supplies menu on the control panel. The Device Fan Has Failed Description The formatter fan has failed.

  • Page 613: Transfer Kit Low

    10.22.70 Description The product indicates when a supply level is very low. NOTE: After an HP supply has reached the very low threshold, the HP Premium Protection Warranty for that supply has ended. Recommended action Replace the ITB kit. NOTE:...

  • Page 614: Tray Open

    Tray <X> open Description The specified tray is open or not closed completely; the tray is not required to print and is not blocking the paper path of a tray required for printing. Recommended action Close the tray. NOTE: If this message appears and the lifter-base assembly was removed or replaced, make sure that the connector on the assembly is correctly connected and fully seated.

  • Page 615: Unsupported Drive Installed

    Refer to the walk-up help for each of these error conditions for specific instructions on resolving the error. Unsupported drive installed Description The product has a non-HP encrypted drive that has been encrypted by another device. This drive is unusable by the product. Recommended action Replace the unsupported drive.

  • Page 616: Unsupported Tray Configuration

    Unsupported supply in use Event log error message 10.XX.41 Description The product has one or more HP genuine supplies, designed for a different product, in use. 10.00.41 (event code): Black print cartridge ◦ 10.10.41 (event code): Cyan print cartridge ◦...

  • Page 617: Upgrade Complete To Continue Turn Off Then On

    Recommended action Turn off the product, remove the USB accessory, and then turn on the product. To clear this message, touch the Hide button. Upgrade complete To continue turn off then on Description The firmware upgrade is complete. Recommended action Turn the product off and then on.

  • Page 618: Properly

    Description The USB device file system must be initialized before it can be used. Recommended action Use the embedded Web server or HP Web Jetadmin to initialize the component. USB storage accessory removed Clearing any associated data Description This message displays for six seconds after removal of the USB storage accessory.

  • Page 619: Usb Storage File Operation Failed To Clear Touch "ok

    Recommended action Install new supplies. If you believe you purchased a genuine HP supply, go to www.hp.com/go/anticounterfeit. Any repair required as a result of using used cartridges is not covered under warranty. Supply status and features depending on supply status are not available.

  • Page 620: Waiting For Tray To Lift

    Description The product displays this message when a used supply (a remanufactured or refilled genuine HP or non-HP product) has been installed. 10.00.34 (event code): Black print cartridge ◦ 10.01.34 (event code): Cyan print cartridge ◦ 10.02.34 (event code): Magenta print cartridge ◦...

  • Page 621

    10.02.25 (event code): Magenta print cartridge ◦ 10.03.25 (event code): Yellow print cartridge ◦ Recommended action From left to right, the print cartridges should be installed in this order: Yellow ◦ Magenta ◦ Cyan ◦ Black ◦ Reinstall the print cartridges in the correct slots. Tools for troubleshooting ENWW...

  • Page 622: Event Log Messages, Print An Event Log, Show An Event Log

    Event log messages This section describes messages that only appear in the event log. For additional numeric messages, see the control-panel message section in this manual. See Interpret control-panel messages on page 470. Print an event log Print the event log Touch the Administration button.

  • Page 623: Sample Event Log, Clear The Event Log

    Sample event log Figure 3-86 Sample event log Event Log HP Color LaserJet CM4540 MFP Page 1 Product information Event number Date and time Engine cycles Event log code Firmware version number Description of personality Clear the event log Use the Service menu to clear the event log.

  • Page 624: Event Log Message Table

    10.01.34 Cyan print cartridge 10.02.34 Magenta print cartridge 10.03.34 Yellow print cartridge 10.00.40 Black print cartridge Genuine HP supplies installed. 10.01.40 Cyan print cartridge Genuine HP supplies installed. 10.02.40 Magenta print cartridge Genuine HP supplies installed. 10.03.40 Yellow print cartridge Genuine HP supplies installed.

  • Page 625

    10.23.70 Printing past very low. 10.39.50 New document feeder kit The document feeder kit has been reset. 10.99.31 Non-HP supply in use A non-HP supply has been installed. 11.00.01 Internal clock error Replace clock battery. 11.00.02 Internal clock error 13.80.AZ Z=1 Output bin 1 Jam in the stapler/stacker.

  • Page 626

    Event log message Description Comments 13.83.A3 Paper stopped at stapler/stacker lower Density sensor has failed. bin path and is jammed. 13.89.33 Media sensor is out of range. Staple jam in the stapler/stacker 13.A3.A3 Paper stopped at tray 3 path and is jammed.

  • Page 627

    Event log message Description Comments 13.B2.FF Power on or residual jam 13.B9.AZ Stopped at fuser jam, 13.B9.CZ Fuser wrap jam, 13.B9.DD Late to fuser jam, from duplexer 13.B9.DZ Late to fuser jam, from tray Z=1 Tray 1 ● Z=2 Tray 2 ●...

  • Page 628

    Scanner lamp error. Power off/on is required. Condition 2 does not require checking the lock. 30.01.30 HP image ASIC error HP Image ASIC error. Power off/on is required. DC FIFO overrun. Condition 2 does not require checking the lock. 30.01.32 HP image ASIC error HP Image ASIC error.

  • Page 629

    Event log message Description Comments 31.01.02 Jam in document feeder The document feeder is jammed or the sensor failed. Refer to “Jam in document feeder” message. 31.01.03 Document feeder pick error An document feeder pick failure occurred. Refer to the “document feeder pick error”...

  • Page 630

    Event log message Description Comments 54.00.06 Density sensor out of range 54.00.35 Abnormal drum speed adjustment 54.01.05 Media sensor out of range Media sensor 1 error 54.0X.07 X=5 Black Imaging drum phase sensor out of range ● X=6 Cyan ● X=7 Magenta ●...

  • Page 631

    Event log message Description Comments 54.24.1E Halftone calibration error Halftone has bad parameters. 55.00.01 DC controller memory error. 55.01.06 DC controller NVRAM abnormal read/ NVRAM memory data error warning. write 55.02.06 DC controller NVRAM not accessible NVRAM memory access error warning. 56.00.01 Selected paper input unavailable 58.00.04...

  • Page 632

    Event log message Description Comments 82.73.46 Cleaning disk failure Check the disk hardware. 82.73.47 Could not verify disks. 99.00.01 The upgrade was not performed. The file A corrupted file was received. Do not is corrupt. replace hardware. 99.00.02 The upgrade was not performed. Error I/O error encountered when reading the encountered when receiving.

  • Page 633: Clear Jams, Prevent Jams

    Clear jams Prevent jams Follow these guidelines to prevent paper from jamming in the product: Use only paper that meets HP specifications. ● Store paper in the original packaging in a controlled environment. ● Use paper that has not been previously printed on or copied and that is free from cuts, nicks, ●...

  • Page 634: Jam Locations

    Jam locations Use this illustration to identify locations of jams. In addition, instructions appear on the control panel to direct you to the location of jammed paper and how to clear it. NOTE: Internal areas of the product that might need to be opened to clear jams have green handles or green labels.

  • Page 635

    Figure 3-88 Paper path sensor locations IPTU Tray1 Tray2 Tray3 (Option Feeder1) Tray4 (Option Feeder2) Tray5 (Option Feeder3) SR26: IPTU bin full sensor SR27: IPTU feed sensor Duplex media waiting position 1 SR5: Fuser output sensor SR14, 15: Fuser loop sensor Registration stop position SR20: Registration sensor SR22: Duplex refeed sensor...

  • Page 636: Clear Jams In The Document Feeder

    Clear jams in the document feeder Open the document feeder cover. Lift the jam-access door, and remove any jammed paper. Chapter 3 Solve problems ENWW...

  • Page 637: Clear Paper Jams In The Stapler/stacker Assembly

    Close the document feeder cover. Clear paper jams in the stapler/stacker assembly Lift the gray latch on the front of the stapler/stacker, and open the stapler cover. Clear jams ENWW...

  • Page 638

    If jammed paper is visible underneath the paper guide, pull it straight out. Lift the green jam-access door. If jammed paper is visible under the jam-access door, pull it straight out, Close the stapler cover. Chapter 3 Solve problems ENWW...

  • Page 639: Clear Staple Jams

    Clear staple jams Lift the gray latch on the front of the stapler, and open the stapler cover. Lift the green tab on the staple cartridge up, and then pull the staple cartridge straight out. Lift up on the small lever at the back of the staple cartridge. Remove the jammed staples.

  • Page 640

    Close the lever at the back of the staple cartridge. Be sure that it snaps into place. Insert the staple cartridge into the stapler and push down on the green handle until it snaps into place. Close the stapler cover. Chapter 3 Solve problems ENWW...

  • Page 641: Clear Jams In The Output Bin Area

    Clear jams in the output bin area If paper is visible from the output bin, grasp the leading edge and remove it. Clear jams from under the scanner assembly Pull the scanner latch forward, and then lift the scanner assembly up. NOTE: Lift the jam-access cover if it has fallen.

  • Page 642

    Remove any jammed sheets that are under the scanner assembly. Close the scanner assembly. Chapter 3 Solve problems ENWW...

  • Page 643: Clear Jams In The Right Door

    Clear jams in the right door CAUTION: The fuser can be hot while the product is in use. Use caution. Wait for the fuser to cool before handling it. Open the right door. Gently pull the paper out of the pickup area. Clear jams ENWW...

  • Page 644

    If paper is visible entering the bottom of the fuser, gently pull downward to remove it. CAUTION: Do not touch the rollers on the transfer roller. Contaminants can affect print quality. If paper is jammed as it enters the output bin, remove the fuser and gently pull the paper downward to remove it.

  • Page 645

    Open the jam-access door. If paper is jammed inside the fuser, gently pull it straight up to remove it. If the paper tears, remove all paper fragments. CAUTION: Even if the body of the fuser has cooled, the rollers that are inside could still be hot. Do not touch the fuser rollers until they have cooled.

  • Page 646: Clear Jams In Tray 1

    Clear jams in Tray 1 If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out. Touch the button to clear the message. If you cannot remove the paper, or if no jammed paper is visible in Tray 1, close Tray 1 and open the right door.

  • Page 647

    Gently pull the paper out of the pick up area. Close the right door. Clear jams ENWW...

  • Page 648

    Clear jams in Trays 2, 3, 4, or 5 CAUTION: Opening a tray when paper is jammed can cause the paper to tear and leave pieces of paper in the tray, which might cause another jam. Be sure to clear jams before opening the tray. Open the tray and make sure that the paper is stacked correctly.

  • Page 649: Clear Jams In The Lower-right Door (trays 3, 4, Or 5)

    Clear jams in the lower-right door (Trays 3, 4, or 5) Open the lower-right door. If paper is visible, gently pull the jammed paper up or down to remove it. Close the lower-right door. Clear jams ENWW...

  • Page 650: Jam Causes And Solutions

    Jam causes and solutions Jams in the fuser and transfer area Table 3-12 Causes and solutions for fuser delivery delay jams Cause Solution The fuser-delivery-sensor flag is damaged. Replace the fuser. See Fuser on page 112. Poor contact with the fuser-delivery connector. Reconnect the connectors of the fuser-delivery sensor (J48) and the DC controller PCA (J127).

  • Page 651

    Table 3-15 Causes and solutions for residual media jams Cause Solution The sensor detecting a residual media jam is One of the four sensors is reporting a residual jam. Test each sensor using the not working. manual sensor test. See Manual sensor test on page 378 for information.

  • Page 652: Jams In The Duplex Area

    Table 3-16 Causes and solutions for pickup delay jams 2 (continued) Cause Solution The pickup solenoid is defective. Run the solenoid drive test in the actuator drive mode to verify that the pickup solenoid is functioning properly. If it is not, replace the tray-pickup drive assembly.

  • Page 653

    Table 3-19 Causes and solutions for duplex repick jams (continued) Cause Solution The spring of the duplex re-pickup sensor Check the spring and place it in correct position. lever is unhooked. Poor contact of the duplex re-pickup sensor Reconnect the intermediate connector (J74) and connector (J145) on the DC connector controller PCA.

  • Page 654: Jams In Tray 1, Tray 2 And Internal Paper Path

    Table 3-20 Causes and solutions for residual media jams (continued) Cause Solution The fuser-delivery sensor is defective. Run the manual sensor test to make sure the fuser-delivery sensor is functioning properly. See Manual sensor test on page 378 for information. If the sensor is defective, replace the fuser.

  • Page 655

    Table 3-22 Causes and solutions for pickup stationary jams Cause Solution Multiple feed of media Replace any worn or deformed parts (tray separation pad, tray feed roller, MP tray pickup roller or MP tray separation pad). If replacing the MP tray separation pad, you must replace the right door assembly.

  • Page 656

    Table 3-23 Causes and solutions for pickup delay and pickup stationary jams (continued) Cause Solution Poor contact of a paper-feeder pickup Tray 3: Reconnect connectors (J408) and (J18) ● solenoid drive connector (1, 2, or 3) Tray 4: Reconnect connectors (J406) and (J20) ●...

  • Page 657

    Table 3-24 Causes and solutions for residual media jams (continued) Cause Solution Poor contact exists in the sensor that detects Run the manual sensor test to verify which sensor detects the paper. See Tray/ residual paper jams. Bin manual sensor test on page 393 for information.

  • Page 658

    Table 3-26 Causes and solutions for IPTU stationary jams (continued) Cause Solution Poor contact exists in the IPTU media feed Reconnect the connector (J553) on the IPTU controller PCA. sensor connector. The IPTU media feed sensor is defective. Run a manual sensor test to verify that the IPTU media feed sensor is functioning properly.

  • Page 659

    Table 3-28 Causes and solutions for stapler/stacker stationary jams (continued) Cause Solution The lever for the stapler/stacker media feed Check the sensor lever to make sure it is set correctly. If it is damaged, replace sensor (SR5) is set incorrectly or damaged. the stage top unit.

  • Page 660: Change Jam Recovery

    Change jam recovery This product provides a jam recovery feature that reprints jammed pages. From the Home screen, touch the Administration button. Open the General Settings menu, and then open the Jam Recovery menu. Select one of the following options: Automatic —...

  • Page 661: Paper Does Not Feed Automatically

    Paper does not feed automatically Paper does not feed automatically Cause Solution Manual feed is selected in the software program. Load Tray 1 with paper, or, if the paper is loaded, touch the Start button. The correct size paper is not loaded. Load the correct size paper.

  • Page 662: Product Feeds Multiple Sheets

    Do not fan paper. Fanning can cause static electricity, which can cause paper to stick together. Paper does not meet the specifications for this product. Use only paper that meets HP paper specifications for this product. Trays are not properly adjusted.

  • Page 663: Use Manual Print Modes

    Humidity Mode With glossy film, set to High when the product is in a high- humidity environment and print-quality defects occur on HP Tough Paper or Opaque film. With transparencies, set to High when the product is in a high-humidity environment and print-quality defects occur on color transparencies on the first page of a print job.

  • Page 664

    Table 3-30 MP modes under the Adjust Paper Types sub menu (continued) Pre-Rotation Mode Set this feature to if horizontal banding occurs on pages. Fuser Temp Mode If you are seeing a faint image of the page repeated at the bottom of the page or on the following page, first make sure the Paper Type and Print Mode settings are correct for the type of paper you are using.

  • Page 665

    Table 3-31 MP modes under the Optimize submenu (continued) Transfer Control Set to Alternate 1 to reduce primary transfer bias and to resolve low density or blotchy images. Set to Alternate 2 resolve ghosting outlines that look like a finger or fingers. Set Alternate 3 when the other alternatives do not correct the problem.

  • Page 666: Solve Image-quality Problems

    This section helps you define print-quality problems and what to do to correct them. Often print-quality problems can be handled easily by making sure that the product is maintained, using paper that meets HP specifications, or running a cleaning page. Print quality examples The following examples depict letter-size paper that has passed through the product short-edge first.

  • Page 667

    Problem Sample Cause Solution The page is all black or a solid Poor contact exists in the Clean each contact of the color that color. primary charging bias or produces the all black or solid color. developing bias contacts If the problem remains after between the print cartridge cleaning, check the contacts for and the product.

  • Page 668

    Problem Sample Cause Solution Vertical white lines appear in a The laser beam window is Remove the affected print cartridge particular color. dirty. and reinstall it. The PGCs will clean the glass. Scratches are present on the Remove the affected print cartridge circumference of the and reinstall it.

  • Page 669

    Problem Sample Cause Solution Image in a particular color does Poor contact exists in the Clean each contact of the color that not print in the correct color. primary charging bias or produces the missing color. If the developing bias contacts problem remains after cleaning, between the print cartridge check the contacts for damage.

  • Page 670

    Problem Sample Cause Solution Some color is misregistered. The product is incorrectly Calibrate the product. calibrated. The ITB unit is defective. If the ITB does not rotate smoothly or a cleaning malfunction occurs (ITB is dirty), replace the ITB. See Intermediate transfer belt (ITB) on page 120.

  • Page 671

    See Fuser on page 112. NOTE: Cleaning the fuser with HP tough paper provides better results than with plain paper. You might need to execute the cleaning process several times to remove all contaminates on the fuser.

  • Page 672: Clean The Product, Clean The Paper Path, Clean The Scanner Glass

    Clean the product To clean the product exterior, use a soft, water-moistened cloth. Clean the paper path From the Home screen, touch the Device Maintenance button. Open the following menus: Calibrate/Cleaning ● Cleaning Page ● Touch the Print button to print the page. The cleaning process can take several minutes.

  • Page 673

    Open the scanner lid. Clean the scanner glass and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner. Dry the glass and white plastic backing with a chamois or a cellulose sponge to prevent spotting. CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product;...

  • Page 674: Clean The Fuser

    Plug in the product, and then use the power switch to turn on the product. Clean the fuser Open Tray 1. Adjust the guides so that they are fully open, then load the appropriate size paper into the tray so that it fills the space between the guides. Make sure that the guides are fully open, and that you use the paper supplied in the fuser cleaning kit.

  • Page 675: Solve Performance Problems

    Solve performance problems Problem Cause Solution Pages print but are totally blank. The document might contain blank Check the document that you are pages. printing to see if content appears on all of the pages. The product might be malfunctioning. To check the product, print a Configuration page.

  • Page 676: Solve Connectivity Problems, Solve Network Problems

    Solve connectivity problems Solve direct-connect problems If you have connected the product directly to a computer, check the cable. Verify that the cable is connected to the computer and to the product. ● Verify that the cable is not longer than 2 m (6.5 ft). Replace the cable if necessary. ●...

  • Page 677: Service Mode Functions, Service Menu

    When you select Service from the list of menus, the product prompts you to type an eight-digit personal identification number (PIN). The PIN for the HP Color LaserJet Enterprise CM4540 MFP Series is 11454010. NOTE: The product automatically exits the...

  • Page 678

    Menu item Sub-menu item Sub-menu Description item Document Feeder Count: Set the total number of pages that have been fed through the document feeder. Document Feeder Kit Interval Total number of pages since the document feeder kit was replaced. ADF Count Set the total pages fed through the document feeder.

  • Page 679

    Menu item Sub-menu item Sub-menu Description item Service ID Use this item to show the date that the product was first used on the control panel. This eliminates the need for users to keep paper receipts for proof of warranty. Restore the service ID If you replace the formatter, the date is lost.

  • Page 680

    Menu item Sub-menu item Sub-menu Description item 270: 270 + 17 = 287. Thus, DDD = 287. Convert the service ID to an actual date You can use the product Service ID number to determine whether the product is still under warranty. Use the following formula to convert the Service ID into the installation date as follows:...

  • Page 681: Product Resets, Restore Factory Settings

    Menu item Sub-menu item Sub-menu Description item New Registration Roller Reset the counter for the registration roller after replacing the registration assembly. Media Sensor Value After replacement of the registration assembly, set the media sensor values found on the label of the new registration assembly.

  • Page 682

    Restore factory-set defaults values Calibration ● Persisted calibration engine data ◦ Engine color density data ◦ LaserJet engine calibration data ◦ General ● Display and sound settings for the control panel ◦ Localization settings (for example, clock format and date format) ◦...

  • Page 683: Preboot Menu Options, Opening Preboot Menu

    Preboot menu options If an error occurs while the product is booting, an error message appears on the control-panel display. The user can access the preboot menus. The error menu item will not be seen if an error did not occur. Open the preboot menu Turn the product on.

  • Page 684

    Table 3-32 Preboot menu options (1 of 6) (continued) Menu option First level Second level Third level Description Administrator This item navigates to the Administrator sub menus. If authentication is required (and the user is not already signed in) the Sign In prompt displays.

  • Page 685

    Table 3-33 Preboot menu options (2 of 6) Menu option First level Second Third level Description level Administrator Manage Disk Clear Disk Select the Clear Disk item to enable an external device for job storage. Job storage is normally enabled only for continued the boot device.

  • Page 686

    Table 3-34 Preboot menu options (3 of 6) Menu option First level Second Third level Description level Administrator Manage Disk Internal Select the Internal Device item to erase the internal device Device or view the status of the internal device. continued continued Secure Erase...

  • Page 687

    Table 3-35 Preboot menu options (4 of 6) Menu option First level Second Third level Description level Administrator Configure Select the Configure LAN item to set the network settings for the preboot menu firmware upgrade. continued The network can be configured to obtain the network settings from a DHCP server or as static.

  • Page 688

    It also applies to flash file system disks on DIMMs. In this case, this function will cause the product to configure the HP firmware first, followed by the third- party applications. NOTE: The files on the disk will be available after the product enters the Ready state.

  • Page 689

    Table 3-37 Preboot menu options (6 of 6) Menu First level Second Third Description option level level Administrator Startup Skip Disk Check the Skip Disk Scan item to allow the Options Scan product to initialize without scanning the continued disk. continued If the product is crashing on step 4/8, checking this item may allow the problem to...

  • Page 690: Solve Fax Problems, Is Your Fax Set Up Correctly

    Solve fax problems Is your fax set up correctly? Use the following checklist to help identify the cause of any fax related problems you are encountering: Are you using the phone cord supplied with the fax accessory? This fax accessory ●...

  • Page 691: Check Fax Accessory Status

    The fax accessory is installed and operational, however, Operational / Disabled HP Digital Sending utility has either disabled the product fax feature or has enabled LAN fax. When LAN fax is enabled, the analog-fax feature is disabled. Only one fax feature, either LAN fax or analog fax, can be enabled at a time.

  • Page 692: Fax Feature Is Not Operating, General Fax Problems

    The fax accessory is installed but the icon does not appear on the product main screen. Cause Solution HP MFP Digital Sending Software Configuration utility has Use the HP MFP Digital Sending Software Configuration utility disabled the analog-fax feature. to enable the analog-fax feature. The accessory is not operating correctly.

  • Page 693: Problems With Receiving Faxes

    Problem Cause Solution Not able to locate the Fax settings in Fax settings in HP Web Jetadmin are Select Digital Sending and Fax from HP Web Jetadmin. located under the device's status page the drop-down menu. drop-down menu. The header is being appended to the The fax will append the overlay header This is normal operation.

  • Page 694: Problems With Sending Faxes

    Faxes are transmitting or being received very slowly. Cause Solution The receiving fax machine might have a slow modem speed. The fax accessory only sends the fax at the fastest modem speed the receiving fax machine can use. The resolution at which the fax was sent or is being received If you are receiving the fax, call and ask the sender to is very high.

  • Page 695: Error Codes, Fax Error Messages

    Fax error messages When an analog fax is sent or received on an HP LaserJet product, any errors that occur during the fax process will be displayed on the product control panel and entered into the fax reports. Fax errors can occur for many reasons and often they are due to interruptions or noise on the telephone connection.

  • Page 696

    Any error that takes place during the fax process regardless of where it originates will be displayed by the product. If the fax process is interrupted or an error occurs during a fax transmission or reception, a two part status/error description is generated by the fax subsystem on the product. Normal or successful faxes also generate messages indicating success.

  • Page 697: Send-fax Messages

    Send-fax messages Table 3-38 Send-fax messages Message Error No. Description Action(s) Cancelled Fax was cancelled by user at None. control panel of product. Success Fax sent successfully. None. Fail Busy The receiving fax machine is The fax will be retired busy.

  • Page 698

    Table 3-38 Send-fax messages (continued) Message Error No. Description Action(s) Power Failure A power failure occurred Try resending the fax. during the fax transmission on the sending fax product. No Fax Detected 17 or 36 No fax machine was detected Verify fax number and have at receiving end.

  • Page 699: Receive-fax Messages

    Receive-fax messages Table 3-39 Receive-fax messages Message Error No. Description Action(s) Success Fax received ok. None. Blocked Fax reception was blocked by None. receiving fax machine using blocked number feature. Modem Fail Unexpected or bad response Have fax resent; if the error from the internal modem to persists, contact service.

  • Page 700: Fax Reports, Fax Activity Log

    Fax reports The following sections list the fax reports available on this product. These reports can be printed or viewed on the product control panel. The following fax reports are available on this product: Fax Activity Log ● Billing Codes Report ●...

  • Page 701: Billing Code Report, Blocked Fax List Report, Speed Dial List Report, Fax Call Report

    If you want to use the log for record keeping purposes, you should print the log periodically (at least every 500 faxes), and then clear it. Billing code report The billing code report is a list of the most recent 500 faxes that were successfully sent, listed by billing code.

  • Page 702: Service Settings, Settings In The Troubleshooting Menu, Settings In The Resets Menu, Firmware Upgrades

    Service settings These items in the control-panel menus can help with troubleshooting if the corrective action taken under the Error Codes section is unsuccessful. They are intended to be used when an HP service representative is assisting you. Settings in the Troubleshooting menu...

  • Page 703: Product Updates, Determine The Installed Revision Of Firmware, Perform A Firmware Upgrade

    Click the Install button to perform the upgrade. NOTE: Do not close the browser window until the HP Embedded Web Server (EWS) displays the confirmation page. Click the Restart Now button on the EWS confirmation page, or turn the product off, and then on again using the power switch.

  • Page 704: Use A Usb Storage Device With The Preboot Menu

    Use a USB storage device with the preboot menu Copy the firmware update file to a portable USB flash memory storage device (thumb drive). Turn the product on. Press and hold the Stop button when all of the LEDs illuminate solid. Press the button to highlight the Administrator...

  • Page 705: Use A Usb Storage Device With The Device Maintenance Menu

    Use a USB storage device with the Device Maintenance menu Copy the firmware update file to a portable USB flash memory storage device (thumbdrive). Turn the product on, and then wait until it reaches the Ready state. Touch the Device Maintenance button.

  • Page 706

    Chapter 3 Solve problems ENWW...

  • Page 707: Parts And Diagrams

    Parts and diagrams Order parts, accessories, and supplies ● Part numbers ● Screws ● How to use the parts lists and diagrams ● External covers, panels, and doors ● Right door assembly ● Front door assembly ● Internal components ● Stapling mailbox ●...

  • Page 708: Order Parts, Accessories, And Supplies

    Order parts, accessories, and supplies You can obtain the following items directly from HP: Replacement parts: To order replacement parts in the U.S., go to partsurfer.hp.com. Outside ● the United States, order parts by contacting your local authorized HP service center.

  • Page 709: Part Numbers, Supplies And Maintenance Kits

    The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the product. Accessories Product name Product number Part number HP Color LaserJet 1x500 Paper Feeder CC422A CC493-67902 and stand HP Color LaserJet 3x500 Paper Feeder CC423A...

  • Page 710: Cables And Interfaces

    ● 220V fuser kit CE247A CC493-67912 Includes: Fuser assembly, 220 v ● Instructions ● For more information, go to www.hp.com/go/learnaboutsupplies Cables and interfaces Product name Product number Part number Enhanced I/O (EIO) card J7961G Chapter 4 Parts and diagrams ENWW...

  • Page 711: Customer Self Repair (csr) Parts

    Product name Product number Part number USB cable 2 meter standard Q6264A Power cord China 220V - 10A: 8121-0943 Taiwan 110V - 13A: 8121-0964 Korea 220V - 10A: 8121-0731 Japan 110V - 12A: 8121-1143 India 220V - 6A: 8121-0564 Asia Pacific 220V - 10A: 8121-0739 Austrailia/New Zealand 220V - 10A: 8121-0837 Israel 220V - 10A: 8121-1004 Denmark 220V - 10A: 8121-0733...

  • Page 712

    Encrypted hard drive ● SATA combo power and data cable ● Formatter fan ● Instructions ● Fuser cleaning kit CC468-67919 Includes: 50-sheets of HP tough paper ● Instructions ● Output bin bezel service kit CC419-67904 Includes: Output bin bezel ● Instructions ●...

  • Page 713: Service Kits

    Service kits Table 4-1 Service kits Product name Part number Feed and separation roller kit (Trays 2–5) CC493-67907 Includes: One each, feed and separation rollers ● Instructions ● Secondary transfer (T2) roller kit CC493-67908 Includes: Roller ● Instructions ● Tray 1 roller kit CC493-67906 Includes: Pickup roller...

  • Page 714

    Table 4-1 Service kits (continued) Product name Part number Laser/scanner assembly kit CC493-67914 Includes: Laser/scanner assembly ● Instructions ● Secondary transfer assembly kit CC492-67901 Includes: Secondary transfer assembly ● Instructions ● Chapter 4 Parts and diagrams ENWW...

  • Page 715: Unique Components

    Unique components Use the following tables as a quick reference to identify component part numbers by product voltage. Table 4-2 110 V and 220 V unique components Item Part number Fuser kit, 110 V CC493-67911 Fuser kit, 220 V CC493-67912 Low-voltage power supply, 110 V RM1-5763-000CN Low-voltage power supply, 220 V...

  • Page 716: Screws

    Screws NOTE: The screw illustrations in the following table are for reference only. Screws might vary in size and appearance from those shown in this table. Table 4-3 Common fasteners Example Description Size Part Number Screw, D M3X8 XA9-1671-000CN Screw, tapping, truss head M4X10 XB4-7401-005CN Screw, step...

  • Page 717: How To Use The Parts Lists And Diagrams

    How to use the parts lists and diagrams The figures in this chapter show the major subassemblies in the product and their component parts. A parts list table follows each exploded view assembly diagram. Each table lists the item number, the associated part number, and the description of each part.

  • Page 718: External Covers, Panels, And Doors

    External covers, panels, and doors Figure 4-1 External covers, panels, and doors *A01 Right door assembly See figure 4-2 Front door assembly See figure 4-3 Chapter 4 Parts and diagrams ENWW...

  • Page 719

    Table 4-4 External covers, panels, and doors; Description Part number Grip, left front RC2-4268-000CN Grip, left rear RC2-4269-000CN Rear cover assembly RM1-5613-000CN Cover, right front RC2-4287-000CN Cover, right rear RC2-4273-000CN Cover, intermediate assembly RM1-5645-000CN Cover, left lower RC2-4300-000CN Cover, inner RM1-5520-000CN Output bezel kit CC419-67904...

  • Page 720: Right Door Assembly

    Right door assembly Figure 4-2 Right door assembly *A08 *A06 *A04 *A06 *A03 *A07 *A06 *A06 *A05 *A02 *A01 *A09 *A09 *A06 Chapter 4 Parts and diagrams ENWW...

  • Page 721

    Table 4-5 Right door assembly Description Part number Right door assembly RM1-5509-000CN Cover, M.P. crossmember R RC2-4747-000CN Right door assembly ENWW...

  • Page 722: Front Door Assembly

    Front door assembly Figure 4-3 Front door assembly *A16 *A08 *A09 *A18 *A01 *A10 *A18 *A11 *A03 *A04 *A13 *A05 *A17 *A18 *A18 *A15 *A01 *A07 *A07 *A12 *A17 *A02 *A06 *A19 *A14 Chapter 4 Parts and diagrams ENWW...

  • Page 723

    Table 4-6 Front door assembly Description Part number Front door assembly RM1-5612-000CN Front door assembly ENWW...

  • Page 724: Internal Components

    Internal components Internal components (1 of 7) Figure 4-4 Internal components 1 of 7 *A01 *A03 *A07 (J98) (J2) *A04 Intermediate paper feed assembly See Figure 4-16 *A02 (FM3) (J62) PCAs See Figure 4-19 *A05 *A06 Chapter 4 Parts and diagrams ENWW...

  • Page 725

    Table 4-7 Internal components (1 of 7) Description Part number Scissors hinge assembly, right RM1-5614-000CN Scissors hinge assembly, left RM1-5616-000CN Guide, interlock cable RC2-4632-000CN Stand, scissors hinge, left RC2-4642-000CN Image scanner CN cover assembly RM1-5646-000CN Lever, release RC2-4644-000CN RK2-2575-000CN Spring, torsion RC2-4645-000CN Stand, scissors hinge, right RC2-4646-000CN...

  • Page 726: Internal Components (2 Of 7)

    Internal components (2 of 7) Figure 4-5 Internal components 2 of 7 PCAs See Figure 4-19 PCAs See Figure 4-19 (J68) (J1) (J2) (J3) (J4) *A01 Chapter 4 Parts and diagrams ENWW...

  • Page 727

    Table 4-8 Internal components (2 of 7) Description Part number Bushing RC2-9719-000CN Lever, CRG. lock RC2-3986-000CN Tray, waste toner catch RC2-4218-000CN Spring, torsion RU6-2247-000CN Spring, grounding RC2-4469-000CN Bushing RC2-4470-000CN Lifter base assembly RM1-5913-000CN Cover RC2-4403-000CN Cover RC2-5962-000CN Crg. Guide lower assembly RM1-5486-000CN Shutter assembly RM1-5488-000CN...

  • Page 728: Internal Components (3 Of 7)

    Internal components (3 of 7) Figure 4-6 Internal components 3 of 7 *A04 (J60) *A05 (J82) (J66) *A04 (SR7) *A04 (J46) *A01 (SW5) (J45) (SW3) (J84) (SW2) (FT1) (SW1) (FT2) Cassette See Figure 4-11 *A03 Chapter 4 Parts and diagrams ENWW...

  • Page 729

    Table 4-9 Internal components (3 of 7) Description Part number Hinge, front door RC2-4291-000CN Hinge, front door RC2-4292-000CN Cover RC2-4467-000CN Holder, sensor RC2-4369-000CN Lever, shutter RC2-4415-000CN Spring, compression RU6-2316-000CN Front inner cover upper assembly RM1-5495-000CN Interlock assembly RM1-5496-000CN Toner collection unit (TCU) kit (includes instructions and wipe) CC493-67913 Waste toner duct assembly RM1-5519-000CN...

  • Page 730: Internal Components (4 Of 7)

    Internal components (4 of 7) Figure 4-7 Internal components 4 of 7 (SR9) (J19) (J78) *A02 Delivery assembly See Figure 4-17 (SR6) (J47) *A04 *A01 (J63) *A03 *A03 (FM2) (J65) Fuser assembly See Figure 4-18 Chapter 4 Parts and diagrams ENWW...

  • Page 731

    Table 4-10 Internal components (4 of 7) Description Part number Spring, tension RU6-2235-000CN Cartridge fan assembly RM1-5589-000CN Waste toner motor assembly RM1-5605-000CN Laser scanner kit (includes instructions and one scanner CC493-67914 assembly) Position detect assembly RM1-5604-000CN Front light guide assembly RM1-5492-000CN Repair transfer kit (includes instructions, ITB, and secondary CC493-67909...

  • Page 732: Internal Components (5 Of 7)

    Internal components (5 of 7) Figure 4-8 Internal components 5 of 7 *A01 Right door assembly *A01 See Figure 4-2 *A04 *A03 *A02 Secondary transfer assembly See Figure 4-15 *A03 (J83) Paper pickup assembly See Figure 4-12 Registration assembly See Figure 4-14 Chapter 4 Parts and diagrams ENWW...

  • Page 733

    Table 4-11 Internal components (5 of 7) Description Part number Cover, inner RC2-3981-000CN Shaft support (included in secondary transfer kit; see Figure 4– RC2-4162-000CN Spacer RC2-4514-000CN Guide RC2-4527-000CN Link, right door RC2-4726-000CN Guide, cassette option RC2-4741-000CN Holder, duct cable RM1-5601-000CN Cassette guide assembly (jam access) RM1-5504-000CN Paper feed roller assembly...

  • Page 734: Internal Components (6 Of 7)

    Internal components (6 of 7) Figure 4-9 Internal components 6 of 7 (M2) (J13) (M3),(J18) (M4),(J17) (M5),(J16) (M6),(J15) *A03 (M10) (J38) (M1) (J14) (M11) *A02 (SL2) (J39) (J69) (M13) *A01 (J37) (J79) (J264) (FM4) (J79) Chapter 4 Parts and diagrams ENWW...

  • Page 735

    Table 4-12 Internal components 6 of 7 Description Part number Holder, paper pickup connector RC2-4044-000CN Duplexing drive assembly RM1-4973-000CN Spring, tension RU6-2468-000CN Cartridge fan RK2-2418-000CN Flexible flat cable assembly (includes two FFCs; DCC to laser/ RM1-5498-000CN scanner) Main DC motor assembly RM1-5521-000CN Paper pickup drive assembly RM1-5549-000CN...

  • Page 736: Internal Components (7 Of 7)

    Internal components (7 of 7) Figure 4-10 Internal components 7 of 7 (J106) (J85) (J154) (J4) (J113) (J201) PCAs *A05 See Figure 4-19 (J43) (J152) (J603) *A01 (J147) (J61) (J261) (J103) (J87) (J108) (J115) (J81) (J38) (J84) (J112) (J71) (J67) (J107) (FT1) (FT2)

  • Page 737

    Table 4-13 Internal components 7 of 7 Description Part number RK2-2577-000CN Cable, flexible flat, H.V.T. RK2-2603-000CN Contact assembly RM1-5502-000CN Cable, flat flexable (FFC) RK2-2604-000CN H.V. power supply cable assembly RM1-5724-000CN Lower main cable assembly RM1-5801-000CN Switch, push WC2-5637-000CN Sub controller cable assembly RM1-5826-000CN Sub PS AD cable assembly RM1-5825-000CN...

  • Page 738: Cassettes 2-5

    Cassettes 2-5 Figure 4-11 Cassettes 2-5 *A21 *A13 *A26 *A06 *A24 *A22 *A05 *A18 *A07 *A25 *A14 *A08 *A09 *A16 *A20 *A17 *A09 *A11 *A04 *A23 * A19 *A25 *A09 *A17 *A09 *A12 *A10 *A25 *A15 *A25 *A02 *A03 *A01 Chapter 4 Parts and diagrams ENWW...

  • Page 739

    Table 4-14 Cassette Description Part number Cassette RM1-5928-000CN Internal components ENWW...

  • Page 740: Paper Pickup Assembly

    Paper pickup assembly Figure 4-12 Paper pickup assembly *A07 *A11 *A02 *A09 *A03 *A28 *A08 *A04 *A10 *A13 *A15 *A12 *A33 (J58) *A29 (SL4) (J59) *A15 *A06 *A14 *A05 *A30 *A36 *A32 *A26 *A19 *A31 *A22 *A23 *A35 *A16 *A21 *A25 *A37 *A38...

  • Page 741

    Table 4-15 Paper pickup assembly Description Part number Roller, paper pickup RL1-2099-000CN Paper feed roller RM1-0037-020CN Paper pickup assembly RM1-5919-000CN Internal components ENWW...

  • Page 742: Tray 1 Paper Pickup Assembly

    Tray 1 paper pickup assembly Figure 4-13 Tray 1 paper pickup assembly *A08 *A14 *A18 *A04 *A13 *A01 *A23 *A10 *A21 *A15 *A26 *A19 *A09 *A26 *A17 *A25 *A11 (SL3) *A12 (J52) *A33 *A22 *A27 *A01 *A13 *A03 *A20 *A16 *A29 *A02 *A26...

  • Page 743

    Table 4-16 Tray 1 paper pickup assembly Description Part number Pickup roller (Tray 1) kit (includes instructions CC493-67906 Separation pad (Tray 1) RL1-1937-000CN Internal components ENWW...

  • Page 744

    Registration assembly Figure 4-14 Registration assembly *A46 *A38 *A09 *A06 *A08 *A19 *A09 *A08 *A09 *A10 *A35 *A17 *A42 *A14 *A20 *A02 *A31 *A03 *A42 *A44 *A11 *A18 *A42 *A21 *A05 *A43 *A24 *A42 *A04 *A15 *A35 *A44 *A05 *A15 *A23 *A27 *A42...

  • Page 745

    Table 4-17 Registration assembly Description Part number Duplex registration assembly kit (includes instructions) CC493-67917 Internal components ENWW...

  • Page 746

    Secondary transfer assembly Figure 4-15 Secondary transfer assembly *A02 *A10 *A11 *A03 *A19 *A09 *A19 *A16 *A01 *A18 *A14 *A21 *A17 *A13 *A15 *A08 *A12 *A25 *A20 *A07 *A04 *A05 *A24 *A06 *A22 *A23 *A26 Chapter 4 Parts and diagrams ENWW...

  • Page 747

    Table 4-18 Secondary transfer assembly Description Part number Secondary transfer roller assembly kit (includes instructions) CC493-67908 Secondary transfer assembly, duplex kit (includes instructions, CC492-67901 and shaft-support clip; RC2-4162-000CN) Internal components ENWW...

  • Page 748: Intermediate Paper Transfer Unit (iptu)

    Intermediate paper transfer unit (IPTU) Figure 4-16 Intermediate paper transfer unit (IPTU) *A15 *A14 *A02 *A03 *A12 *A03 *A12 *A14 *A14 *A14 *A04 *A14 *A05 *A14 *A06 *A19 (FM7) (J555) (FM6) *A14 (J552) *A14 *A10 *A08 *A11 (SR27) (M14) (J2) (J5) *A14 *A17...

  • Page 749

    Table 4-19 Intermediate paper transfer unit (IPTU) Description Part number Intermediate paper transfer unit (IPTU) RM1-5621-000CN Internal components ENWW...

  • Page 750

    Delivery assembly Figure 4-17 Delivery assembly *A24 *A24 *A05 *A24 *A24 *A31 *A25 *A10 *A11 *A08 *A07 *A06 *A16 *A07 *A37 *A36 *A19 *A35 *A23 *A22 *A17 *A09 *A26 *A02 *A34 *A18 *A27 *A15 *A20 *A12 *A32 *A33 *A30 *A13 *A01 *A21 *A07...

  • Page 751

    Table 4-20 Delivery assembly Description Part number Delivery assembly RM1-5615-000CN Internal components ENWW...

  • Page 752: Fuser Assembly

    Fuser assembly Figure 4-18 Fuser assembly Chapter 4 Parts and diagrams ENWW...

  • Page 753

    Table 4-21 Fuser assembly Description Part number Fuser 110 V assembly kit (includes instructions) CC493-67911 Fuser 220 V assembly kit (includes instructions) CC493-67912 Internal components ENWW...

  • Page 754: Pcas

    PCAs Figure 4-19 PCAs Chapter 4 Parts and diagrams ENWW...

  • Page 755

    Table 4-22 PCAs Description Part number DC controller PCA assembly RM1-5758-000CN Low voltage power supply PCA assembly, 110V RM1-5763-000CN Low voltage power supply PCA assembly, 220V RM1-5764-000CN High voltage power supply PCA, lower (includes FFC; DCC to RM1-5779-000CN HVPS lower) High voltage power supply, upper RM1-5781-000CN Image scanner power supply assembly...

  • Page 756

    Stapling mailbox The stapling mailbox is also referred to as the SSMBM. Figure 4-20 Stapling mailbox NOTE: Under warranty, replace the whole unit with customer self repair part number CC424-67901. Chapter 4 Parts and diagrams ENWW...

  • Page 757: External Covers, Panels, And Doors (ssmbm)

    External covers, panels, and doors (SSMBM) Figure 4-21 External covers, panels, and doors (SSMBM) *A01 *A01 *A01 *A01 Top door assembly See Figure 4-41 *A01 *A01 *A02 *A01 *A01 Stapling mailbox ENWW...

  • Page 758

    Table 4-23 External covers, panels, and doors (SSMBM) Description Part number Cover, front (SSMBM) RC2-5571-000CN Cover, rear (SSMBM) RC2-5572-000CN Panel, stacking (SSMBM) RL1-1984-000CN Holder, connector (SSMBM) RC2-5625-000CN Top cover assembly (SSMBM) RM1-6669-000CN Tray assembly (SSMBM) RM1-5161-000CN Stopper, tray (SSMBM) RC2-5576-000CN Chapter 4 Parts and diagrams ENWW...

  • Page 759: Top Door Assembly (ssmbm)

    Top door assembly (SSMBM) Figure 4-22 Top door assembly (SSMBM) *A01 *A02 *A03 *A04 Stapling mailbox ENWW...

  • Page 760

    Table 4-24 Top door assembly (SSMBM) Description Part number Top door assembly (SSMBM) RM1-5160-000CN Chapter 4 Parts and diagrams ENWW...

  • Page 761: Main Body (ssmbm; 1 Of 2)

    Main body (SSMBM; 1 of 2) Figure 4-23 Main body (SSMBM; 1 of 2) *A24 *A45 *A41 *A02 *A16 *A58 *A40 *A35 *A33 *A52 *A66 *A65 *A15 *A17 *A50 *A44 *A57 *A28 (J453) *A56 *A14 *A57 *A36 *A39 *A11 *A12 *A38 *A51 (J451)

  • Page 762

    Table 4-25 Main body (SSMBM; 1 of 2) Description Part number Stamp solenoid assembly (SSMBM) RM1-6664-000CN Chapter 4 Parts and diagrams ENWW...

  • Page 763: Main Body (ssmbm; 2 Of 2)

    Main body (SSMBM; 2 of 2) Figure 4-24 Main body (SSMBM; 2 of 2) *A51 *A51 *A22 (J466) (J114) (SL3) (J121) *A23 *A53 *A48 *A25 PCAs *A51 See Figure 4-24 *A51 *A64 *A51 *A32 *A51 *A61 *A08 *A51 (J455) *A54 (J454) *A09 *A63...

  • Page 764

    Table 4-26 Main body (SSMBM; 2 of 2) Description Part number Flapper guide assembly (SSMBM) RM1-5153-000CN Jog assembly (SSMBM) RM1-5155-000CN Lift tray assembly (SSMBM) RM1-5156-000CN MBM flapper assembly (SSMBM) RM1-5157-000CN MBM bin assembly (SSMBM) RM1-6670-000CN Stapler assembly (SSMBM) RM1-5166-000CN Bin solenoid assembly (SSMBM) RM1-5896-000CN Chapter 4 Parts and diagrams ENWW...

  • Page 765: Pcas (ssmbm)

    PCAs (SSMBM) Figure 4-25 PCAs (SSMBM) Stapling mailbox ENWW...

  • Page 766

    Table 4-27 PCAs (SSMBM) Description Part number MBM driver PCA (SSMBM) RM1-5168-000CN Bin sensor PCA (SSMBM) RM1-5894-000CN Chapter 4 Parts and diagrams ENWW...

  • Page 767

    Stapling mailbox ENWW...

  • Page 768: Sheet Paper Feeder

    500-sheet paper feeder The 500-sheet paper feeder is referred to as the 1x500-SPF. Figure 4-26 500-sheet paper feeder NOTE: Under warranty, replace the whole unit with customer self repair part number CC425-67901. Chapter 4 Parts and diagrams ENWW...

  • Page 769: External Covers, Panels, And Doors (1x500-spf)

    External covers, panels, and doors (1x500-SPF) Figure 4-27 External covers, panels, and doors (1x500-SPF) *A02 *A01 *A01 500-sheet paper feeder ENWW...

  • Page 770

    Table 4-28 Paper feeders Description Part number Cover, front upper (1x500-SPF) RC2-5395-000CN Cover, left (1x500-SPF) RC3-1314-000CN Cover, handle, left (1x500-SPF) RC3-1315-000CN Cover, right (1x500-SPF) RC3-1316-000CN Cover, handle, right (1x500-SPF) RC3-1317-000CN Cover, right front (1x500-SPF) RC3-1318-000CN Cover, rear (1x500-SPF) RC3-1319-000CN Chapter 4 Parts and diagrams ENWW...

  • Page 771: Main Body (1x500-spf)

    Main body (1x500-SPF) Figure 4-28 Main body (1x500-SPF) *A02 *A04 (J10LA) (J410) (J10LB) (J408) (J407) (J10LA) (J15D) *A02 (J409) (J10LB) (J17D) (J13D) (J11D) (J14) *A05 (J18D) *A11 *A13 *A03 *A07 *A06 *A01 *A12 (J15L) *A02 *A02 (M2) (J14) *A09 *A02 *A02 *A02 *A08...

  • Page 772

    Table 4-29 Main body (1x500-SPF) Description Part number Lifter base assembly (1x500-SPF) RM1-5913-000CN Lifter assembly (1x500-SPF) RM1-5914-000CN Paper pickup drive assembly (1x500-SPF) RM1-5934-000CN Feeder PCA (1x500-SPF) RM1-5854-000CN Paper pickup assembly (1x500-SPF) RM1-5929-000CN Cassette (1x500-SPF) RM1-5928-000CN Chapter 4 Parts and diagrams ENWW...

  • Page 773

    500-sheet paper feeder ENWW...

  • Page 774: X500 And 3x500 Paper Feeders

    1x500 and 3x500 paper feeders The 1x500 and 3x500 paper feeders are referred to as the 1x500PF and 3x500PF. NOTE: Under warranty, replace the whole unit with customer self repair part number CC493-67902 (1x500) or CC493-67903 (3x500). Paper feeders Figure 4-29 Paper feeders 1x500PF Cassette 3...

  • Page 775

    Table 4-30 Paper feeders Description Part number Cassette (1x500PF and 3x500PF) RM1-5928-000CN 1x500 and 3x500 paper feeders ENWW...

  • Page 776: External Covers, Panels, And Doors (1x500pf And 3x500pf)

    External covers, panels, and doors (1x500PF and 3x500PF) Figure 4-30 Paper feeder external covers, panels, and doors (1x500PF and 3x500PF) *A04 *A02 *A01 *A01 *A01 1x500PF 1x500PF *A05 *A01 *A03 *A02 *A01 3x500PF *A01 *A01 Chapter 4 Parts and diagrams ENWW...

  • Page 777

    Table 4-31 External covers, panels, and doors (1x500PF and 3x500PF) Description Part number Cover, rear lower (1x500PF and 3x500PF) RC2-5378-000CN Cover, rear (1x500PF and 3x500PF) RC2-5379-000CN Cover, left (1x500PF and 3x500PF) RC2-5393-000CN Cover, right front, (1x500PF) RC2-5356-000CN Cover, right front, (3x500PF) RC2-5357-000CN Cover, right rear (1x500PF and 3x500PF) RC2-5380-000CN...

  • Page 778: Main Body (1x500pf)

    Main body (1x500PF) Figure 4-31 Main body (1x500PF) *A16 (J10) (J17) *A04 (J410) (J13) (J409) *A11 (J408) (J11) *A14 (J15) (J407) (J14) *A28 *A13 (J18) *A32 *A26 *A17 *A16 *A15 *A33 *A09 *A12 *A05 *A16 *A20 *A28 (J15) *A16 *A28 *A24 *A16 *A29...

  • Page 779

    Table 4-32 Main body (1x500PF) Description Part number Lifter base assembly (1x500PF) RM1-5913-000CN Lifter assembly (1x500PF) RM1-5914-000CN Paper pickup drive assembly (1x500PF) RM1-5934-000CN Feeder PCA assembly (1x500PF) RM1-5854-000CN Paper pickup assembly (1x500PF) RM1-5929-000CN 1x500 and 3x500 paper feeders ENWW...

  • Page 780: Main Body (3x500pf)

    Main body (3x500PF) Figure 4-32 Main body (3x500PF) (J10) (J410) (J17) (J408) *A15 (J13) (J409) (J11) *A02 (J15) (J404) (J14) (J407) (J18) (J19) *A09 (J22) (J406) (J25) (J21) (J405) (J24) (J20) (J402) *A12 *A15 (J32) *A11 (J31) (J403) *A26 (J30) *A19 *A08 *A16...

  • Page 781

    Table 4-33 Main body (3x500PF) Description Part number Lifter base assembly (3x500PF) RM1-5913-000CN Lifter assembly (3x500PF) RM1-5914-000CN Paper pickup drive assembly (3x500PF) RM1-5935-000CN Feeder PCA assembly (3x500PF) RM1-5958-000CN Paper pickup assembly (3x500PF) RM1-5929-000CN 1x500 and 3x500 paper feeders ENWW...

  • Page 782: Document Feeder/scanner

    Document feeder/scanner NOTE: Under warranty, replace the whole scanner assembly or document feeder with either replacement part number IR4068-SVPNI (scanner assembly) or PF2309-SVPNI (document feeder assembly). Document feeder/scanner assemblies Figure 4-33 Document feeder/scanner assemblies Chapter 4 Parts and diagrams ENWW...

  • Page 783

    Table 4-34 Document feeder/scanner assemblies Description Part number 1002 S-SFT-STP-HNG (hinge screw) IR4068K319NI 1003 S-ASM-ICB-COR (scanner cable) IR4068K320NI 1004 S-CVR-REAR IR4068K321NI 1005 S-CVR-LEFT IR4068K322NI 1202 Scanner assembly (includes SCB and control panel adapter) IR4068-SVPNI 1203 Document feeder complete assembly PF2309-SVPNI Document feeder/scanner ENWW...

  • Page 784: Scanner Inverter Assembly

    Scanner inverter assembly Figure 4-34 Scanner inverter assembly Chapter 4 Parts and diagrams ENWW...

  • Page 785

    Table 4-35 Scanner inverter assembly Description Part number 1211 Scanner inverter assembly IR4068K306NI 1222 S-K-CBP-INV-FFC IR4068K303NI 1501 ASY-030060NIT IR4068K341NI 1056 S-FAN-MFB30E-05A-006 IR4068K304NI 1514 ASY-030120FWWS IR4068K340NI Document feeder/scanner ENWW...

  • Page 786: Scanner Assembly (1 Of 6)

    Scanner assembly (1 of 6) Figure 4-35 Scanner assembly (1 of 6) Chapter 4 Parts and diagrams ENWW...

  • Page 787

    Table 4-36 Scanner assembly (1 of 6) Description Part number 1049 S-ASM-USB (control panel USB cable) IR4068K301NI 1502 ASY-040100FNBB IR4068K342NI 1513 ASY-030080FNTP IR4068K334NI 1052 ASSY-SP-GUIDE-HINGE IR4068K126NI 1053 S-HNG-LIFT-R IR4068K302NI Document feeder/scanner ENWW...

  • Page 788: Scanner Assembly (2 Of 6)

    Scanner assembly (2 of 6) Figure 4-36 Scanner assembly (2 of 6) Chapter 4 Parts and diagrams ENWW...

  • Page 789

    Table 4-37 Scanner assembly (2 of 6) Description Part number 1007 S-SNS-EY3A-1061-2 IR4068K305NI 1504 ASY-NS-SCR00027 IR4068K344NI 1211 S-ASSY-INV IR4068K306NI 1212 S-PBA-TYUKEI IR4068K307NI 1505 ASY-NS-SCR00023B IR4068K338NI Document feeder/scanner ENWW...

  • Page 790: Scanner Assembly (3 Of 6)

    Scanner assembly (3 of 6) Figure 4-37 Scanner assembly (3 of 6) Chapter 4 Parts and diagrams ENWW...

  • Page 791

    Table 4-38 Scanner assembly (3 of 6) Description Part number 1507 ASY-030080FNTW IR4068K335NI 1508 ASY-030060FNTW IR4068K333NI 1214 S-ASSY-MOTOR-UNIT IR4068K309NI 1013 S-SP-GND-SFT-R IR4068K310NI 1016 S-FAN-D06037600G-01 IR4068K311NI 1217 ASSY-CRG-UNIT-IR4068 IR4068K200NI 1022 ASY-IR4041P021 IR4068K343NI Document feeder/scanner ENWW...

  • Page 792: Scanner Assembly (4 Of 6)

    Scanner assembly (4 of 6) Figure 4-38 Scanner assembly (4 of 6) Chapter 4 Parts and diagrams ENWW...

  • Page 793

    Table 4-39 Scanner assembly (4 of 6) Description Part number 1219 Scan control board (SCB), S-PBA-SCB IR4068K312NI 1027 S-FLTR-IN IR4068K313NI 1028 S-CVR-FAN IR4068K314NI Document feeder/scanner ENWW...

  • Page 794: Scanner Assembly (5 Of 6)

    Scanner assembly (5 of 6) Figure 4-39 Scanner assembly (5 of 6) Chapter 4 Parts and diagrams ENWW...

  • Page 795

    Table 4-40 Scanner assembly (5 of 6) Description Part number 1207 S-ASSY-UPPER-UNIT (includes scanner glass) IR4068K315NI 1503 ASY-NS-SCR00017 IR4068K337NI 1006 S-SP-GND-PLT-LIFT-L IR4068K345NI Document feeder/scanner ENWW...

  • Page 796: Scanner Assembly (6 Of 6)

    Scanner assembly (6 of 6) Figure 4-40 Scanner assembly (6 of 6) Chapter 4 Parts and diagrams ENWW...

  • Page 797

    Table 4-41 Scanner assembly (6 of 6) Description Part number 1205 S-ASSY-CP-ADAPTER IR4068K316NI Document feeder/scanner ENWW...

  • Page 798: Document Feeder Assembly (1 Of 5)

    Document feeder assembly (1 of 5) Figure 4-41 Document feeder assembly (1 of 5) Chapter 4 Parts and diagrams ENWW...

  • Page 799

    Table 4-42 Document feeder assembly (1 of 5) Description Part number 2208 ASY-BASE-SP PF2309K102NI 2210 ASY-HNG-L-SP PF2309K104NI 2213 ASY-FRM-RE-FEED-SP PF2309K103NI 2225 ASY-CVR-FE-FEED-SP PF2309K105NI 2231 ASY-TRY-SP PF2309K106NI 2232 ASY-CVR-F-SP PF2309K107NI 2455 ASY-SCR04T100PLA-SP PF2309K108NI 2402 ASY-030060FNTP IR4068K332NI 2243 ASM-IF-SP PF2309K110NI 2407 ASY-TFT-152613N-SP PF2309K111NI 2408 ASY-TFB-2024RS...

  • Page 800: Document Feeder Assembly (2 Of 5)

    Document feeder assembly (2 of 5) Figure 4-42 Document feeder assembly (2 of 5) Chapter 4 Parts and diagrams ENWW...

  • Page 801

    Table 4-43 Document feeder assembly (2 of 5) Description Part number 2241 ASY-PBA-RELAY-SP PF2309K118NI 2209 ASY-HNG-R-SP PF2309K119NI 2456 ASY-NS-SCR00063 IR4068K339NI 2224 ASY-DFSENS-SP PF2309K121NI Document feeder/scanner ENWW...

  • Page 802: Document Feeder Assembly (3 Of 5)

    Document feeder assembly (3 of 5) Figure 4-43 Document feeder assembly (3 of 5) Chapter 4 Parts and diagrams ENWW...

  • Page 803

    Table 4-44 Document feeder assembly (3 of 5) Description Part number 2411 ASY-SG2481-NY-SP PF2309K122NI 2401 ASY-030060FDIT IR4068K331NI 2233 ASY-MOT-FE-SP PF2309K125NI 2234 ASY-MOT-RE-SP PF2309K126NI 2099 ASY-FAN-SP PF2309K127NI 2405 ASY-040200FNWS IR4068K336NI 2222 ASY-GIDREV-SPR-SP PF2309K129NI Document feeder/scanner ENWW...

  • Page 804: Document Feeder Assembly (4 Of 5)

    Document feeder assembly (4 of 5) Figure 4-44 Document feeder assembly (4 of 5) Chapter 4 Parts and diagrams ENWW...

  • Page 805

    Table 4-45 Document feeder assembly (4 of 5) Description Part number 2223 ASY-HLD-REV-PAD-SP PF2309K133NI 2070 ASY-SP-REV-SPR (spring) PF2309K135NI NOTE: Kit CE248-67901 includes a separation pad, roller assembly, and instructions. Document feeder/scanner ENWW...

  • Page 806: Document Feeder Assembly (5 Of 5)

    Document feeder assembly (5 of 5) Figure 4-45 Document feeder assembly (5 of 5) Chapter 4 Parts and diagrams ENWW...

  • Page 807

    Table 4-46 Document feeder assembly (5 of 5) Description Part number 2005 ASY-LVR-FE-EMP-SP PF2309K130NI 2240 ASY-ROL-FE-FEED-SP PF2309K131NI 2230 ASY-CVR-FE-PICK-SP PF2309K132NI NOTE: Kit CE248-67901 includes a separation pad, roller assembly, and instructions. Document feeder/scanner ENWW...

  • Page 808: Alphabetical Parts List

    Alphabetical parts list Table 4-47 Alphabetical parts list Description Part number Table and page Arm, door link supporting, right RC2-4055-000CN Internal components (5 of 7) on page 681 ASM-IF-SP PF2309K110NI Document feeder assembly (1 of 5) on page 747 ASSY-CRG-UNIT-IR4068 IR4068K200NI Scanner assembly (3 of 6) on page 739...

  • Page 809

    Table 4-47 Alphabetical parts list (continued) Description Part number Table and page ASY-FAN-SP PF2309K127NI Document feeder assembly (3 of 5) on page 751 ASY-FRM-RE-FEED-SP PF2309K103NI Document feeder assembly (1 of 5) on page 747 ASY-GIDREV-SPR-SP PF2309K129NI Document feeder assembly (3 of 5) on page 751 ASY-HLD-REV-PAD-SP PF2309K133NI...

  • Page 810

    Table 4-47 Alphabetical parts list (continued) Description Part number Table and page ASY-SP-REV-SPR (spring) PF2309K135NI Document feeder assembly (4 of 5) on page 753 ASY-TFB-2024RS PF2309K112NI Document feeder assembly (1 of 5) on page 747 ASY-TFT-152613N-SP PF2309K111NI Document feeder assembly (1 of 5) on page 747 ASY-TRY-F-BASE-SP CC419-67903...

  • Page 811

    Table 4-47 Alphabetical parts list (continued) Description Part number Table and page Connecting cable assembly RM1-5799-000CN Internal components 7 of 7 on page 685 Contact assembly RM1-5502-000CN Internal components 7 of 7 on page 685 Cover RC2-4403-000CN Internal components (2 of 7) on page 675 Cover RC2-5962-000CN...

  • Page 812

    Table 4-47 Alphabetical parts list (continued) Description Part number Table and page Cover, rear (1x500-SPF) RC3-1319-000CN Paper feeders on page 718 Cover, rear (1x500PF and 3x500PF) RC2-5379-000CN External covers, panels, and doors (1x500PF and 3x500PF) on page 725 Cover, rear (SSMBM) RC2-5572-000CN External covers, panels, and doors (SSMBM) on page 706...

  • Page 813

    Table 4-47 Alphabetical parts list (continued) Description Part number Table and page Document feeder complete assembly PF2309-SVPNI Document feeder/scanner assemblies on page 731 Door, stock, (1x500PF) RC2-5377-000CN External covers, panels, and doors (1x500PF and 3x500PF) on page 725 Duplex registration assembly kit (includes instructions) CC493-67917 Registration assembly on page 693...

  • Page 814

    Table 4-47 Alphabetical parts list (continued) Description Part number Table and page Fuser motor assembly RM1-4983-000CN Internal components 6 of 7 on page 683 Grip, left front RC2-4268-000CN External covers, panels, and doors; on page 667 Grip, left rear RC2-4269-000CN External covers, panels, and doors;...

  • Page 815

    Table 4-47 Alphabetical parts list (continued) Description Part number Table and page Inner connecting board (ICB) assembly RM1-5544-020CN PCAs on page 703 Interlock assembly RM1-5496-000CN Internal components (3 of 7) on page 677 Interlock switch cable assembly RM1-5832-000CN Internal components 7 of 7 on page 685 Intermediate paper transfer unit (IPTU) RM1-5621-000CN...

  • Page 816

    Table 4-47 Alphabetical parts list (continued) Description Part number Table and page Lifter base assembly (3x500PF) RM1-5913-000CN Main body (3x500PF) on page 729 Link, right door RC2-4726-000CN Internal components (5 of 7) on page 681 Low voltage power supply PCA assembly, 110V RM1-5763-000CN PCAs on page 703 Low voltage power supply PCA assembly, 220V...

  • Page 817

    Table 4-47 Alphabetical parts list (continued) Description Part number Table and page Paper pickup drive assembly (1x500PF) RM1-5934-000CN Main body (1x500PF) on page 727 Paper pickup drive assembly (3x500PF) RM1-5935-000CN Main body (3x500PF) on page 729 Photo interrupter WG8-5696-000CN Internal components (3 of 7) on page 677 Pickup roller (Tray 1) kit (includes instructions CC493-67906...

  • Page 818

    Table 4-47 Alphabetical parts list (continued) Description Part number Table and page S-CVR-FAN IR4068K314NI Scanner assembly (4 of 6) on page 741 S-CVR-LEFT IR4068K322NI Document feeder/scanner assemblies on page 731 S-CVR-REAR IR4068K321NI Document feeder/scanner assemblies on page 731 S-FAN-D06037600G-01 IR4068K311NI Scanner assembly (3 of 6) on page 739 S-FAN-MFB30E-05A-006...

  • Page 819

    Table 4-47 Alphabetical parts list (continued) Description Part number Table and page Sensor cable assembly RM1-5815-000CN Internal components 7 of 7 on page 685 Separation pad (Tray 1) RL1-1937-000CN Tray 1 paper pickup assembly on page 691 Shaft support (included in secondary transfer kit; see Figure 4– RC2-4162-000CN Internal components (5 of 7) on page 681...

  • Page 820

    Table 4-47 Alphabetical parts list (continued) Description Part number Table and page Stopper, tray (SSMBM) RC2-5576-000CN External covers, panels, and doors (SSMBM) on page 706 Sub controller cable assembly RM1-5826-000CN Internal components 7 of 7 on page 685 Sub PS AD cable assembly RM1-5825-000CN Internal components 7 of 7 on page 685...

  • Page 821: Numerical Parts List

    Numerical parts list Table 4-48 Numerical parts list Part number Description Table and page CC419-67903 ASY-TRY-F-BASE-SP Document feeder assembly (1 of 5) on page 747 CC419-67904 Output bezel kit External covers, panels, and doors; on page 667 CC492-67901 Secondary transfer assembly, duplex kit (includes instructions, Secondary transfer assembly and shaft-support clip;...

  • Page 822

    Table 4-48 Numerical parts list (continued) Part number Description Table and page IR4068K305NI S-SNS-EY3A-1061-2 Scanner assembly (2 of 6) on page 737 IR4068K306NI Scanner inverter assembly Scanner inverter assembly on page 733 IR4068K306NI S-ASSY-INV Scanner assembly (2 of 6) on page 737 IR4068K307NI S-PBA-TYUKEI Scanner assembly (2 of 6)

  • Page 823

    Table 4-48 Numerical parts list (continued) Part number Description Table and page IR4068K335NI ASY-030080FNTW Scanner assembly (3 of 6) on page 739 IR4068K336NI ASY-040200FNWS Document feeder assembly (3 of 5) on page 751 IR4068K337NI ASY-NS-SCR00017 Scanner assembly (5 of 6) on page 743 IR4068K338NI ASY-NS-SCR00023B...

  • Page 824

    Table 4-48 Numerical parts list (continued) Part number Description Table and page PF2309K111NI ASY-TFT-152613N-SP Document feeder assembly (1 of 5) on page 747 PF2309K112NI ASY-TFB-2024RS Document feeder assembly (1 of 5) on page 747 PF2309K113NI ASY-SCR-5-4-DAN-SP Document feeder assembly (1 of 5) on page 747 PF2309K114NI ASY-CVR-F-R-SP...

  • Page 825

    Table 4-48 Numerical parts list (continued) Part number Description Table and page RC2-3986-000CN Lever, CRG. lock Internal components (2 of 7) on page 675 RC2-4044-000CN Holder, paper pickup connector Internal components 6 of 7 on page 683 RC2-4055-000CN Arm, door link supporting, right Internal components (5 of 7) on page 681 RC2-4162-000CN...

  • Page 826

    Table 4-48 Numerical parts list (continued) Part number Description Table and page RC2-4514-000CN Spacer Internal components (5 of 7) on page 681 RC2-4527-000CN Guide Internal components (5 of 7) on page 681 RC2-4632-000CN Guide, interlock cable Internal components (1 of 7) on page 673 RC2-4642-000CN Stand, scissors hinge, left...

  • Page 827

    Table 4-48 Numerical parts list (continued) Part number Description Table and page RC2-5379-000CN Cover, rear (1x500PF and 3x500PF) External covers, panels, and doors (1x500PF and 3x500PF) on page 725 RC2-5380-000CN Cover, right rear (1x500PF and 3x500PF) External covers, panels, and doors (1x500PF and 3x500PF) on page 725 RC2-5393-000CN...

  • Page 828

    Table 4-48 Numerical parts list (continued) Part number Description Table and page RK2-2418-000CN Cartridge fan Internal components 6 of 7 on page 683 RK2-2575-000CN Internal components (1 of 7) on page 673 RK2-2577-000CN Internal components 7 of 7 on page 685 RK2-2603-000CN Cable, flexible flat, H.V.T.

  • Page 829

    Table 4-48 Numerical parts list (continued) Part number Description Table and page RM1-5486-000CN Crg. Guide lower assembly Internal components (2 of 7) on page 675 RM1-5488-000CN Shutter assembly Internal components (2 of 7) on page 675 RM1-5489-000CN Shutter assembly Internal components (2 of 7) on page 675 RM1-5492-000CN Front light guide assembly...

  • Page 830

    Table 4-48 Numerical parts list (continued) Part number Description Table and page RM1-5585-000CN Shutter arm assembly Internal components (2 of 7) on page 675 RM1-5586-000CN Shutter arm assembly Internal components (2 of 7) on page 675 RM1-5589-000CN Cartridge fan assembly Internal components (4 of 7) on page 679 RM1-5598-000CN...

  • Page 831

    Table 4-48 Numerical parts list (continued) Part number Description Table and page RM1-5763-000CN Low voltage power supply PCA assembly, 110V PCAs on page 703 RM1-5764-000CN Low voltage power supply PCA assembly, 220V PCAs on page 703 RM1-5771-020CN Toner remain PCA assembly PCAs on page 703 RM1-5777-000CN ITB motor assembly...

  • Page 832

    Table 4-48 Numerical parts list (continued) Part number Description Table and page RM1-5913-000CN Lifter base assembly (1x500-SPF) Main body (1x500-SPF) on page 720 RM1-5913-000CN Lifter base assembly (1x500PF) Main body (1x500PF) on page 727 RM1-5913-000CN Lifter base assembly (3x500PF) Main body (3x500PF) on page 729 RM1-5914-000CN Lifter assembly...

  • Page 833

    Table 4-48 Numerical parts list (continued) Part number Description Table and page RM1-6195-000CN Cassette rail right assembly Internal components (3 of 7) on page 677 RM1-6196-000CN Cassette rail left assembly Internal components (3 of 7) on page 677 RM1-6664-000CN Stamp solenoid assembly (SSMBM) Main body (SSMBM;...

  • Page 834

    Chapter 4 Parts and diagrams ENWW...

  • Page 835: Service And Support

    Service and support Hewlett-Packard limited warranty statement ● HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ● Color LaserJet Fuser Kit, Transfer Kit, and Roller Kit Limited Warranty Statement ● Data stored on the print cartridge ● End User License Agreement ●...

  • Page 836: Hewlett-packard Limited Warranty Statement

    HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.

  • Page 837: Hp's Premium Protection Warranty: Laserjet Print Cartridge Limited Warranty Statement

    To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace products that prove to be defective or refund your purchase price.

  • Page 838: Color Laserjet Fuser Kit, Transfer Kit, And Roller Kit Limited Warranty Statement

    Color LaserJet Fuser Kit, Transfer Kit, and Roller Kit Limited Warranty Statement This HP product is warranted to be free from defects in materials and workmanship until the printer provides a low-life indicator on the control panel. This warranty does not apply to products that (a) have been refurbished, remanufactured or tampered...

  • Page 839: Data Stored On The Print Cartridge

    Data stored on the print cartridge The HP print cartridges used with this product contain a memory chip that assists in the operation of the product. In addition, this memory chip collects a limited set of information about the usage of the product, which...

  • Page 840: End User License Agreement

    (b) Hewlett-Packard Company (“HP”) that governs your use of the software product (“Software”). This EULA does not apply if there is a separate license agreement between you and HP or its suppliers for the Software, including a license agreement in online documentation. The term “Software” may include (i) associated media, (ii) a user guide and other printed materials, and (iii) “online”...

  • Page 841

    CONSENT TO USE OF DATA. HP and its affiliates may collect and use technical information you provide in relation to (i) your Use of the Software or the HP Product, or (ii) the provision of support services related to the Software or the HP Product. All such information will be subject to HP’s privacy policy.

  • Page 842: Openssl

    OpenSSL This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/) THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.

  • Page 843: Customer Self-repair Warranty Service

    If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory.

  • Page 844: Customer Support

    Customer support Get telephone support for your country/region Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/. Have the product name, serial number, date of purchase, and problem description ready. Get 24-hour Internet support www.hp.com/support/cljcm4540mfp...

  • Page 845: Product Specifications

    Product specifications Physical specifications ● Electrical specifications ● Acoustic specifications ● Environmental specifications ● Skew specifications ● ENWW...

  • Page 846: Physical Specifications, Electrical Specifications, Acoustic Specifications

    Heat dissipation in Ready mode = 204.8 BTU/hour. CM4540 MFP speed is 30 ppm Letter size. Acoustic specifications Table B-4 HP Color LaserJet Enterprise CM4540 MFP Series Sound power level Declared per ISO 9296 Printing = 7.2 Bels (A) [69 dB(A)] Ready = 5.4 Bels (A) [50 dB(A)]...

  • Page 847: Environmental Specifications, Skew Specifications

    Table B-4 HP Color LaserJet Enterprise CM4540 MFP Series (continued) Sound power level Declared per ISO 9296 Sound pressure level - bystander position Declared per ISO 9296 Printing =54 dB (A) Ready =39 dB (A) Values are based on preliminary data. See www.hp.com/go/cljcm4540mfp_regulatory...

  • Page 848

    Appendix B Product specifications ENWW...

  • Page 849: Regulatory Information

    Regulatory information FCC regulations ● Environmental product stewardship program ● Declaration of Conformity ● Declaration of Conformity (fax models) ● Certificate of volatility ● Safety statements ● Additional statements for telecom (fax) products ● ENWW...

  • Page 850: Fcc Regulations

    NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void the user’s authority to operate this equipment. Use of a shielded interface cable is required to comply with the Class A limits of Part 15 of FCC rules.

  • Page 851: Environmental Product Stewardship Program, Protecting The Environment, Ozone Production, Power Consumption, Paper Use

    Thank you for being environmentally responsible! NOTE: Use the return label to return original HP LaserJet print cartridges only. Please do not use this label for HP inkjet cartridges, non-HP cartridges, refilled or remanufactured cartridges or warranty returns.

  • Page 852: Return And Recycling Instructions, United States And Puerto Rico

    Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below.

  • Page 853: Material Restrictions

    Paper This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled paper according to EN12281:2002. Material restrictions This HP product does not contain added mercury.

  • Page 854: European Union, Chemical Substances, For More Information

    Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/reach.

  • Page 855: Declaration Of Conformity

    Manufacturer's Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP Color LaserJet Enterprise CM4540 MFP BOISB-0806-01 Regulatory Model Number Including: CC422A – 500-sheet paper feeder and cabinet CC423A – 3x500-sheet paper feeder and stand CC424A –...

  • Page 856: Appendix C Regulatory Information

    European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ- TRE / Standards Europe, Herrenberger Strasse 140, D-71034, Böblingen (FAX: +49-7031-14-3143) www.hp.com/go/certificates USA Contact: Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise, Idaho...

  • Page 857: Declaration Of Conformity (fax Models)

    DoC#: BOISB-0806-02-rel.1.0 Manufacturer's Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP Color LaserJet Enterprise CM4540f MFP HP Color LaserJet Enterprise CM4540fskm MFP Regulatory Model Number BOISB-0806-02 Including: CC422A – 500-sheet paper feeder and cabinet CC423A –...

  • Page 858

    European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ- TRE / Standards Europe, Herrenberger Strasse 140, D-71034, Böblingen (FAX: +49-7031-14-3143) www.hp.com/go/certificates USA Contact: Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise, Idaho...

  • Page 859: Certificate Of Volatility, Types Of Memory, Volatile Memory

    Secure Disk Erase feature available from the product BIOS Menu, the Embedded Web Server (EWS) for the product, and from HP Web Jetadmin. Secure Storage Erase features comply with U.S. NIST Special Publication 800-88 “Guidelines for Media Sanitization”.

  • Page 860: Safety Statements, Laser Safety, Canadian Doc Regulations, Power Cord Instructions

    Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S.

  • Page 861: Laser Statement For Finland

    överskrider gränsen för laserklass 1. HUOLTO HP Color LaserJet CM4540, CM4540f, CM4540fskm - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan...

  • Page 862: Gs Statement (germany)

    VARO ! Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen. VARNING ! Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen. Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser.

  • Page 863: Eu Statement For Telecom Operation, New Zealand Telecom Statements

    Additional statements for telecom (fax) products EU Statement for Telecom Operation This product is intended to be connected to the analog Public Switched Telecommunication Networks (PSTN) of European Economic Area (EEA) countries/regions. It meets requirements of EU R&TTE Directive 1999/5/EC (Annex II) and carries appropriate CE conformity marking.

  • Page 864: Telephone Consumer Protection Act (us)

    An FCC-compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack, which is Part 68 compliant. This equipment cannot be used on telephone company-provided coin service.

  • Page 865: Japan Telecom Mark

    Notice: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Number of all the devices does not exceed five (5.0).

  • Page 866

    Appendix C Regulatory information ENWW...

  • Page 867: Index

    Index Symbols/Numerics paper-level detection 46 1x500 and 3x 500 paper feeders bands, troubleshooting 615 paper-presence detection 46 pickup assembly (500-sheet parts lists and diagrams 722 batteries included 801 3-bin stapling mailbox beam-detect (BD) failure 22 paper feeder), removing 325 automatic delivery 91 bias generation pickup assembly (optional delivery operation 80...

  • Page 868

    controller (500-sheet paper feeder) left, removing 137 misregistration control 38 locations 437 page count, reset 625 PCA (500-sheet paper feeder), removing 332 Lower-left cover, removing 136 primary transfer roller state 35 output bin bezel, removing troubleshooting 461, 617 controller (optional paper feeder) components PCA (optional paper feeder), rear cover (500-sheet paper...

  • Page 869

    components 6 document feeder count motors 9 document feeder pages 626 print operation 56 fans 10 motors 9 document feeder fan See also pickup, feed, and delivery PCA and tray, removing 248 removing and replacing 164 PCA only, removing 241 document feeder internal assembly PCA, connectors 432 removing and replacing 157...

  • Page 870

    35 removing, lower 250 operations 34 removing, upper 286 feeding problems 640 internal clock errors 474 HP Customer Care 792 FCC regulations 798