Troubleshooting - D-Link DIR-859 User Manual

Section 6 - Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DIR-859. Read the
following descriptions if you are having problems. The examples below are illustrated in Windows® XP. If you have a different
operating system, the screenshots on your computer will look similar to these examples.
1. Why can't I access the web-based configuration utility?
When entering the IP address of the D-Link router (192.168.0.1 for example), you are not connecting to a website, nor do you
have to be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must
be on the same IP subnet to connect to the web-based utility.
• Make sure you have an updated Java-enabled web browser. We recommend the following:
- Microsoft Internet Explorer® 9 or higher
- Mozilla Firefox® 20 or higher
- Google™ Chrome 25 or higher
- Apple Safari 5.1 or higher
• Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a
different cable, or connect to a different port on the device if possible. If the computer is turned off, the link light may not
be on.
• Disable any Internet security software running on the computer. Software firewalls such as ZoneAlarm, BlackICE, Sygate,
Norton Personal Firewall, and Windows
with your firewall software for more information on disabling or configuring it.
D-Link DIR-859 User Manual

Troubleshooting

XP firewall may block access to the configuration pages. Check the help files included
®
91