CMO Operations & Logistics
WW Service Solutions & Development
Bochum / Germany
3. PATHFINDER FOR WORKSHOP STAFF
In addition to the information in this Service Manual, there are several instructions and information, which have to
be followed. Main documentation database is
content, like video clips or interactive tutorials.
It is mandatory to watch for newest technical and organizational information on a daily basis to be updated as
required (see "Latest files in Support Library"). Every new information has to be processed and implemented as
soon as possible.
When logged into NOL you can also find needed information in different folder like:
Level 1&2 e-learning (former NOKIA CarePoint) on NOKIA Online
Former NOKIA CarePoint
content, such as
Level 1&2 e-learning courses offer a quick overview of the NOKIA phone and support for how to repair and use the
Overview & Guides
Basic information about the
phone, features and technologies
To reduce the server traffic it is recommended to download newest version of huge files like videos, Phoenix
packages or Service Manuals only once and distribute it internally for further use.
Service Manual 6021 Level 1&2
Videos – Disassembly/Assembly
Disassembly & Assembly
Instructions to disassemble and
assemble the phone
PAGE 5 (22)
with the purpose of serving different multimedia
Step-by-step instructions on how to
locate and repair the most common
Copyright © 2005 NOKIA Corporation. All rights reserved.
can be found on
problems with the phone