Troubleshooting Duplex Unit Problems - Epson Artisan 700 Service Manual

Epson Artisan 700/Epson Stylus Photo PX700W/TX700W

3.5 Troubleshooting Duplex Unit Problems

This section provides troubleshooting information on the duplex unit. Find the problem you face in
the "Possible Cause" and "Remedy".
Problems and reference table
Table 3-25. Duplex Unit Problems & Reference Table
Error Message
The duplex unit cannot be detected
Duplex unit open error
when it is working.
A paper jam error occurred in the
Duplex unit paper jam error
duplex unit.
Duplex unit open error
Table 3-26. Duplex unit open error
Symptom Possible Cause
1. The duplex unit is not
installed correctly.
2. Duplex unit sensor failure/
The duplex unit open wrong connection
error occurs when
duplex printing is
started.
The duplex unit open 1. The duplex unit is not
error occurs when installed correctly.
duplex printing is
started after recovering
from a duplex unit paper
jam error.
TROUBLESHOOTING
Problem Reference
Table 3-26
(p.78)
Table 3-27
(p.78)
Remedy
Install the duplex unit correctly.
Check if the duplex unit sensor
is correctly connected. If not,
replace the printer mechanism
with a new one.
Check if the duplex unit sensor
is damaged. If so, replace the
printer mechanism with a new
one.
Install the duplex unit correctly.
(The duplex printing is
resumed from the next page)
Cancel the duplex print job.
Troubleshooting Duplex Unit Problems
Table 3-25, and troubleshoot the problem referring to the descriptions given in
Duplex unit paper jam error
Table 3-27. Duplex unit paper jam error
Symptom Possible Cause
1. A paper jam occurred in the
duplex unit.
2. A paper jam occurred in the
duplex unit or the printer
failed to detect the duplex
unit while reversing the
paper for printing on its
backside.
The duplex unit paper
jam error occurs when
3. PE sensor failure/wrong
duplex printing is
connection
started.
Note : If any of the above remedies cannot solve the problem, replace the duplex unit with a
new one.
Revision C
Remedy
Remove the duplex unit (open
the cover if necessary), and
remove the paper. Leave the
printer ON during the work.
Then reinstall the unit. (The
duplex printing is resumed
from the next page)
Cancel the duplex print job, and
remove the duplex unit (open
the cover if necessary), and
remove the paper.
Check if the PE sensor is
correctly connected. If not,
connect it correctly. (See Table
3-2, 4.2.4.19 " Upper Paper
Guide L/R / PE Sensor "
(p.161))
Check if the PE sensor is
damaged. If so, replace the
Rear Paper Guide with a new
one. (See Table 3-2, 4.2.4.19 "
Upper Paper Guide L/R / PE
Sensor " (p.161))
78
Confidential