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Condition
The printer selects
print materials
from the wrong
paper source.
A print job is
extremely slow.
Half the page is
blank.
The printer prints,
but the text is
wrong, garbled, or
incomplete.
Possible cause
The paper source
selection in the
printer properties
may be incorrect.
The job may be
very complex.
The page
orientation setting
may be incorrect.
The paper size and
the paper size
settings do not
match.
The printer cable
is loose or
defective.
The wrong printer
driver was
selected.
The software
application is
malfunctioning.
The operating
system is
malfunctioning.
Suggested solutions
For many software applications, the paper
source selection is found under the Paper tab
within the printer properties. Select the correct
paper source. See "Paper Tab".
Reduce the complexity of the page or try
adjusting the print quality settings.
The maximum print speed of your printer is up
to 35 PPM for Letter-sized paper.
Change the page orientation in your
application. See "Basic Tab".
Ensure that the paper size in the printer driver
settings matches the paper in the tray.
Disconnect the printer cable and reconnect. Try
a print job that you have already printed
successfully. If possible, attach the cable and
the printer to another computer and try a print
job that you know works. Finally, try a new
printer cable.
Check the application's printer selection menu
to ensure that your printer is selected.
Try printing a job from another application.
Exit Windows and reboot the computer. Power
the printer off and then back on again.
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