I Forgot My Username And/Or Password; Specifications - Toshiba Canvio Home User Manual

I forgot my username and/or password

To reset a username or password, you can modify the username or password using the Manage Users feature. See
user's password and grant the user administrator rights" on page
To reset an administrator's username and password, reset the CANVIO HOME device. See
page 47.
I don't know if my version of Android™ OS is supported for the mobile app
If your device is not supported for use with CANVIO HOME, a message appears.
I cannot open the music, video, photo, or file feature
1 Reboot your computer, tablet, or smartphone.
2 Verify that the CANVIO HOME software is installed on the device.
3 Log back into the CANVIO HOME application.
4 Select the music, video, photo, or files icon to open the digital media or files.
If your issue is not listed here:
Please check the Frequently Asked Questions at http://www.toshibastorage.com/canviohome, or contact Toshiba's customer
support center. See "Customer support center" on page
Customer support center
Toshiba's customer support center is available 24 hours a day and seven days a week.
Please have your serial number ready. The serial number (S/N) is located on the barcode label on the bottom of the CANVIO
HOME.
v
Calling within the United States: (855) 800-4686
v
Calling from outside the United States: (949) 583-3305
Contact
Toshiba America Information Systems, Inc.
9740 Irvine Boulevard
Irvine, CA 92618
(949) 583-3000

Specifications

Product specifications subject to change without notice.
Physical dimensions
Height = 160mm = 6.3"
Length = 191mm = 7.5"
Width (foot) = 79mm = 3.1"
Width (body) = 55mm = 2.2"
Weight < 1400g = 3.1 lbs.
33.
48.
48
Service and support
"Change a
"Reset your CANVIO HOME" on
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