Konica Minolta bizhub C550 User Manual page 377

Troubleshooting
Symptom
The machine does not
start printing although
the print job was com-
pleted on the compu-
ter.
If the problem persists after all of these procedures have been performed,
read the User's Guide [Copy Operations].
C550
Probable cause
The printer driver selected for
printing is not compatible with the
printer controller.
The network cable, or USB cable
is disconnected.
An error has occurred in this ma-
chine.
A print job is queued in this ma-
chine, delaying printing.
"Save in User Box" was selected
for the print job.
"Secure Print" was selected for
the print job.
If the account track settings have
been applied, an unregistered de-
partment name (or password)
may have been entered.
If the authentication settings have
been applied, an unregistered
user name (or password) may
have been entered.
Available computer memory
space is not sufficient.
The connection of this machine to
the network is not yet established
(while connecting to a network).
The enhanced security mode may
be enabled on this machine.
Action
Check the printer name selected.
Check that the cable is connected
properly.
Check this machine's control
panel.
Check the job order on the Active
Jobs list of the machine's control
panel.
Check if the print job is stored on
the Box screen of this machine's
control panel.
Check if the print job is held on the
Secure Print User Box screen of
this machine's control panel.
Enter the correct department
name (or password).
Enter the correct user name (or
password).
Perform a test print to check
whether printing is possible.
Consult with the network adminis-
trator.
Specify the authentication set-
tings in the enhanced security
mode. For details, consult with
the network administrator.
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