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 Apple Technician Guide
Mac Pro (Mid 2010)
2010-08-31

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Troubleshooting

   Also See for Apple Mac Pro

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   Summary of Contents for Apple Mac Pro

  • Page 1

     Apple Technician Guide Mac Pro (Mid 2010) 2010-08-31...

  • Page 2

    Under the copyright laws, this document may not be copied, in whole or in part, without the written consent of Apple. Every effort has been made to ensure that the information in this document is accurate. Apple is not responsible for printing or clerical errors.

  • Page 3: Table Of Contents

    Update System Software and Firmware 19 Troubleshooting Theory 19 Emerging Issues 19 Hardware vs. Software 19 Wireless Troubleshooting 20 Mac Pro Firmware Updates 20 Memory Configuration 22 Memory Diagnostic LEDs 24 PCIe/Graphics Cards 26 Functional Overview 27 Block Diagram 29...

  • Page 4

    Rear Line-Out Jack Has No Audio 101 Optical Digital Audio In Has No Input 103 Optical Digital Audio Out Has No Output 105 Apple Wireless Mouse/Magic Trackpad Erratic Tracking 107 Apple Battery Charger Does Not Charge Batteries Uncategorized Symptom 109...

  • Page 5

    Mechanical/Physical Damage 115 Uncategorized Symptom 115 Take Apart General Information 117 Orientation 117 Tools 117 Parts Requiring Enclosure Replacement 117 How to Identify Single- and Dual-Processor Configurations 117 Icon Legend 118 Note on Illustrations 118 Opening the Computer 119 Hard Drive/Solid-State Drive and Drive Carrier 121 Removal 122 Reassembly, SATA Drive and Carrier 122 Reassembly, SSD Drive and Carrier 123...

  • Page 6

    Reassembly 160 Mac Pro RAID Card and Battery 161 Removal 162 Reassembly 163 Processor Cage 165 Processor Cage Fans, Front and Rear 168 Speaker Assembly 170 Processor Heatsinks, Dual 172 Removal 173 Reassembly 173 Processor Heatsink, Single 177 Removal 178...

  • Page 7

    External Views 219 Screw Matrix 221...

  • Page 8: About This Guide

     Apple Technician Guide About This Guide Mac Pro (Mid 2010) © 2010 Apple Inc. All rights reserved.

  • Page 9: Manual Updates

    Update 31 August 2010 Troubleshooting Symptom Charts: Added step for re-aligning graphics card to Deep Dive for three wireless connection issues. Mac Pro (Mid 2010) Introduced 27 July 2010 2010-08-31 Mac Pro (Mid 2010) About This Guide — Manual Updates...

  • Page 10: Feedback

    Feedback We want your feedback to help improve this and future Technician Guides! Please email any comments to: smfeedback3@apple.com 2010-08-31 Mac Pro (Mid 2010) About This Guide — Feedback...

  • Page 11: Basics

     Apple Technician Guide Basics Mac Pro (Mid 2010) © 2010 Apple Inc. All rights reserved.

  • Page 12: Overview

    Overview The Mac Pro (Mid 2010) features both quad-core and 6-core Intel Xeon processors with up to 12 processing cores. The computer is available in the following configurations. Single-Processor Processor Part Number Total Cores Memory Speed Level 3 Cache/ Processor 2.8 GHz quad-core...

  • Page 13: How To Identify Single- And Dual-processor Configurations

    How to Identify Single- and Dual-Processor Configurations To identify the configuration of a Mac Pro (Mid 2010) computer, check the code on the computer’s configuration label, which is located on the computer’s back panel directly below the video ports. See “Serial Number...

  • Page 14: Serial Number Location

    Serial Number Location The Mac Pro (Mid 2010) serial number is located on the configuration label, directly below the configuration description. 2010-08-31 Mac Pro (Mid 2010) Basics — Overview...

  • Page 15: New Accessories

    10.6.4 or later and the latest trackpad software. Note: If the Mac Pro (Mid 2010) has had system software reinstalled for any reason, pair the Magic Trackpad and then run Software Update. If only basic functionality is present on Magic Trackpad, ensure that it is paired correctly before launching Software Update.

  • Page 16

    Once the trackpad is paired with the Mac, use Software Update again to make sure the latest software is installed. Note: If the Mac Pro (Mid 2010) has had system software reinstalled for any reason, pair the Magic Trackpad and then run Software Update. If only basic functionality is present on Magic Trackpad, ensure that it is paired correctly before launching Software Update.

  • Page 17: Apple Battery Charger

    Each Apple Battery Charger comes with six high-performance AA NiMH batteries: two for a keyboard, two for a mouse or trackpad, and two for charging. The Apple Battery Charger can charge either one or two NiMH rechargeable batteries. To charge batteries fully, allow at least five hours of charging time.

  • Page 18: Troubleshooting

     Apple Technician Guide Troubleshooting Mac Pro (Mid 2010) © 2010 Apple Inc. All rights reserved.

  • Page 19: General Troubleshooting

    HT2956—Troubleshooting Mac OS X installation from CD or DVD <http://support.apple.com/kb/HT2956> For information on how to troubleshoot a software issue, refer to: HT1199—Mac OS X: How to troubleshoot a software issue <http://support.apple.com/kb/HT1199> 2010-08-31 Mac Pro (Mid 2010) General Troubleshooting — Troubleshooting Theory...

  • Page 20: Wireless Troubleshooting

    Diagnostics reporting failures • Sleep/wake issues • Intermittent shut down • SMC causes bad/missing ambient sensor to cause the computer to go to sleep • Hangs, black screen on restart from Windows 2010-08-31 Mac Pro (Mid 2010) General Troubleshooting — Wireless Troubleshooting...

  • Page 21

    Macs,” to perform an EFI and/or SMC firmware update. Information about firmware versions for Intel Macs can be found in KnowledgeBase article HT1237, “EFI and SMC Firmware Updates for Intel-based Macs.” 2010-08-31 Mac Pro (Mid 2010) General Troubleshooting — Mac Pro Firmware Updates...

  • Page 22: Memory Configuration

    You can install different size DIMMs in Mac Pro (Mid 2010). However, for best performance, Apple recommends you install equal-size DIMMs (all 1 GB, all 2 GB, or all 4 GB) filling the slots in the order listed in this table. Note that you cannot place a DIMM in slot 4, without first placing a DIMM in slot 3.

  • Page 23

    You can install different size DIMMs in Mac Pro (Mid 2010). However, for best performance, Apple recommends you install equal-size DIMMs (all 1 GB, all 2 GB, or all 4 GB) filling the slots in the order listed in this table. Note that you cannot place a DIMM in slot 4, without first placing a DIMM in slot 3;...

  • Page 24: Memory Diagnostic Leds

    To diagnose memory issues, start up the computer and check the diagnostic memory LEDs. An illuminated, red LED indicates its associated DIMM may be poorly seated or failed. Note that Apple System Profiler does not report unseated or failed memory. You must use the memory LEDs to locate DIMM issues.

  • Page 25

    (or DIMM 7) LED illuminated? 2. Reinstall DIMM 4 (or DIMM 8). Restart Replace DIMM 4 (or DIMM 8) with computer. Is one or both LEDs new DIMM. illuminated? Issue resolved. 2010-08-31 Mac Pro (Mid 2010) General Troubleshooting — Memory Diagnostic LEDs...

  • Page 26: Pcie/graphics Cards

    For more information on Mac Pro (Mid 2010) graphics cards, refer to http://support.apple.com/kb/HT4279. Important: Graphics cards from previous Power Mac G5 and Mac Pro models are not software- compatible with Mac Pro (Mid 2010) models. Important: Combined maximum power consumption for all four PCIe slots must not exceed 300 W.

  • Page 27: Functional Overview

    CPU B Heatsink Fan and Thermal Sensor * Freezes (Dual CPU con guration only) * Kernel panic * Intermittent shutdown * Freezes * Noisy or fast fans * Slow or reduced performance 2010-08-31 Mac Pro (Mid 2010) General Troubleshooting — Functional Overview...

  • Page 28: Backplane Board

    * Freezes or unstable system * Freezes during boot * Noisy or fast fans * Kernel panic * Slow or reduced performance * No hardware RAID (No boot) * Drive spin-down 2010-08-31 Mac Pro (Mid 2010) General Troubleshooting — Functional Overview...

  • Page 29: Block Diagram

    Block Diagram 2010-08-31 Mac Pro (Mid 2010) General Troubleshooting — Block Diagram...

  • Page 30: Common Reset Procedures

    If the computer still exhibits these types of issues after you’ve restarted the computer, try resetting the SMC by removing AC power: 1. From the Apple menu, choose Shut Down (or if the computer is not responding, hold the power button until it turns off).

  • Page 31

    Note: The Shift key should be held as soon as possible after the startup tone but not before. 4. Release the Shift key when you see the screen with the gray Apple and progress indicator (looks like a spinning gear). During startup, ”Safe Boot” appears on the Mac OS X startup screen.

  • Page 32: Power-on Self Test: Ram And Processor Verification

    The Real Time Clock (RTC) is a chip on the backplane board that controls the date and time functions of the computer. Resetting the RTC may resolve booting issues. 1. From the Apple menu, choose Shut Down (or if the computer is not responding, hold the power button until it turns off).

  • Page 33: Minimum Configuration Testing

    AirPort card • Bluetooth card • Battery • PCIe fan • Processor cage (including fans) • Front panel board Disconnect all cables from the backplane board, except the power supply. 2010-08-31 Mac Pro (Mid 2010) General Troubleshooting — Minimum Configuration Testing...

  • Page 34

    2. Attach a known good power cord from a known good AC source to the Mac Pro. Note: When connecting the Mac Pro to AC power, verify that the LEDs for OVTMP CPUA and OVTMP CPUB briefly flash red (less than 0.5 sec). The LEDs are located under hard drive bay 1 on the backplane board.

  • Page 35

    Expected behavior: 5V STBY LED illuminates, confirming power to the backplane board. If the LED does not illuminate, suspect power supply or backplane board failure. 6. Momentarily jump the SYS_PWR solder pads to turn ON the Mac Pro. Expected behavior: •...

  • Page 36

    • Verify no damaged heatsink thermal sensor and fan connector pins or mating connector on the processor board. If there is damage, all Mac Pro fans will ramp to 100% when power ON. • Verify no grime or foreign debris is causing contact issues on DIMM, processor connectors, and connectors on processor board and backplane board.

  • Page 37: Processor Diagnostic Leds

    Verify no grime or foreign debris is causing contact issues on the video card and mating connector on backplane board. 15. Connect AC power cord. Power Mac Pro ON either by PWR_ON solder pads or front panel board. Expected behavior: •...

  • Page 38

    Check that adequate thermal grease is applied, and verify the fan is operating • For dual processor boards only: determine if the error LED follows the processor by swapping processor A and processor B locations. 2010-08-31 Mac Pro (Mid 2010) General Troubleshooting — Processor Diagnostic LEDs...

  • Page 39: Symptom Charts Overview

    Symptom Charts Overview Use the following as a general troubleshooting road map for Mac Pro (Mid 2010). Check Result Action 1. Plug known good power source and Computer powers on. Go to step 2. power ON computer. Does computer power ON?

  • Page 40

    Input Output Devices panic/freezes symptom charts. √ Computer sleeps/wakes and does not shutdown √ USB and FireWire functional √ Ethernet /AP works Use wireless mouse or keyboard, pair with the device. Does Bluetooth connection work? 2010-08-31 Mac Pro (Mid 2010) Symptom Charts...

  • Page 41

    Record sound using QuickTime Player app, and play it to check for audio in/out functionality. Does internal and external audio in/out work? 2010-08-31 Mac Pro (Mid 2010) Symptom Charts...

  • Page 42: Startup And Power Issues

    After 5 seconds press the power button and verify that the the computer turns on. No HD Reset RTC. No fans spin No light if Caps Lock pressed Non-operational 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — No Power/Dead Unit...

  • Page 43

    5V STBY LED illuminates reappears. Replace affected when you press the DIAG module. Then go to step 6. button on the backplane board. Replace backplane board and retest. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — No Power/Dead Unit...

  • Page 44

    ON. You can resolved. tell if the computer has started up by fans and LEDs. There is Go to step 1. no other activity since there are no processors. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — No Power/Dead Unit...

  • Page 45: Intermittent Shutdown

    SMC by unplugging the AC power cord for 15 seconds. Reconnect the power cord ensuring the power button is not being pressed. After 5 seconds press the power button and verify if the computer turns on. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Intermittent Shutdown...

  • Page 46

    OS restart/sleep. Clean install X installed. customer HD with compatible Verify computer stays ON OS. Perform all Software without any intermittent Updates if required. shutdown/restart/sleep. Go to step 5 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Intermittent Shutdown...

  • Page 47

    Run Apple Service Diagnostic from an external USB drive. Suggest to also go to Minimum Configuration Testing if no errors are found. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Intermittent Shutdown...

  • Page 48: Memory Issues/kernel Panic And Freezes

    9. Startup with ‘Shift’ key down for safe mode boot. Check DiagnosticsReport folder for crash cause. 10. Startup from original install media, or known good boot device with compatible OS X. 11. Run AHT or ASD. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Memory Issues/Kernel Panic and Freezes...

  • Page 49

    Utility drive test and replace hard drive if test fails. Complete a Clean Install with compatible Mac OS X. Computer had kernel panic or freeze during boot. Go to step 5 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Memory Issues/Kernel Panic and Freezes...

  • Page 50

    Check panic log to determine an I/O crash. Go to step 8 if an I/O interface has crashed, i.e. AirPort card, Bluetooth card, hard drive, optical drive, etc. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Memory Issues/Kernel Panic and Freezes...

  • Page 51

    If PCIe card, try using known good, compatible PCIe card, If issue resolved, replace defective PCIe card. Computer still has kernel panic or freeze during startup. Go to step 8. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Memory Issues/Kernel Panic and Freezes...

  • Page 52

    ASD does not report any errors, or is unable to run without experiencing kernel panic or freeze. Go to Minimum Configuration Testing. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Memory Issues/Kernel Panic and Freezes...

  • Page 53: No Video

    Power, but No Boot Quick Check. 10. Remove non essential peripheral cards 11. Reseat video card (and power boost cable(s) if required) in the correct PCIe slot 12. Remove onboard backup battery. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — No Video...

  • Page 54

    OK compatible. Video quality problem evident after booting. Verify video card fan operating, and is not clogged with dust preventing adequate cooling. Go to step 6. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — No Video...

  • Page 55

    A. Verify video observed. 8. If dual-processor computer, Replace defective processor. swap out processor in socket A and retest. Verify video is Replace processor board. observed. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — No Video...

  • Page 56: Power, But No Boot

    Verify the Startup customer DIMMs. Ensure the Manager appears. DIMMs are installed correctly following the recommended DIMM arrangement (see Memory Configuration) or crashing problems will arise. Go to step 3 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Power, but No Boot...

  • Page 57: Noise/hum/vibration

    8. Some software processes may cause the fans RPM to increase allowing the computer to remain within normal operating temperature range. Quitting computer-intensive processes should allow the fans to slow after a brief period. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Noise/Hum/Vibration...

  • Page 58

    Replace affected fan assembly. near fan assembly that might Retest interfere with the fan blades. After reassembling display, verify that the noise issue is resolved. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Noise/Hum/Vibration...

  • Page 59: Burnt Smell/odor

    Foreign contaminants are not covered by Apple warranties Go to step 2 2. Inspect PCB’s and components Replace any affected modules for indications of a thermal event Go to step 3 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Burnt Smell/Odor...

  • Page 60: Uncategorized Symptom

    If not, document reported Unable to locate appropriate symptom and send feedback to smfeedback@apple. symptom code stating that a suitable symptom code could not be found. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Uncategorized Symptom...

  • Page 61: Communications

    Go to step 2. will make physical contact with Cat5 network cable. Pins are damaged or bent flat, replace backplane board. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Ethernet Port/Device Issue...

  • Page 62

    No repair is necessary. If there are connection dropouts or poor performance not seen on a known good test computer, replace the backplane board. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Ethernet Port/Device Issue...

  • Page 63: Airport/bluetooth: Defective Wireless Devices

    Software and Firmware have (Bluetooth) Ensure been applied. target devices are set to discoverable. If card is not detected or software updates do not resolve issue, go to step 2. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — AirPort/Bluetooth: Defective Wireless Devices...

  • Page 64

    Bluetooth module compatible with product. Use known good Bluetooth module. Go to step 7. 7. (Bluetooth) Try a known good Replace Bluetooth antenna Bluetooth antenna board. board. Replace backplane board. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — AirPort/Bluetooth: Defective Wireless Devices...

  • Page 65: No/poor Wireless Signal

    Network -> AirPort card applied. Ensure MAC address filtering is not enabled on the Base Station or using hidden network. If card is not detected, go AirPort/Bluetooth - Defective Wireless Devices. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — No/Poor Wireless Signal...

  • Page 66

    Reseat antenna connections. of damage or wear, go to step 5 5. (AirPort) Try a known Replace AirPort Extreme card good AirPort Extreme card compatible with product Replace backplane board. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — No/Poor Wireless Signal...

  • Page 67: Wireless Input Device Loses Connection

    Assistant pairing window? 3. Re-align graphics card and all Issue resolved. PCI fence covers (refer to Express/Graphics Card in Take Go to step 4. Apart). Verify good wireless connection. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Wireless Input Device Loses Connection...

  • Page 68

    Issue resolved or turn on System Preferences: issue not repeatable. Bluetooth: Advanced: “Open Bluetooth Setup Assistant at start up when no input device is present” . 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Wireless Input Device Loses Connection...

  • Page 69: Airport Card: Kernel Panic

    Verify if Kernel Panic condition still occurs. If the kernel panic symptom continues, go to step 4 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — AirPort Card: Kernel Panic...

  • Page 70: Wireless Performance Issue / Slow Connection

    (AirPort) or pair with wireless keyboard (Bluetooth) 7. Use Software Update to make sure all AirPort and Bluetooth software and firmware updates have been applied. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Wireless Performance Issue / Slow Connection...

  • Page 71

    If the connectors are secure, attached to Bluetooth antenna. antenna connections not reversed and shown no signs Reseat antenna connections. of damage or wear. Go to step 6. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Wireless Performance Issue / Slow Connection...

  • Page 72

    Use known good Bluetooth with product module. Go to step 10. 10. (Bluetooth) Try a known good Replace Bluetooth antenna Bluetooth antenna board. board. Replace backplane board. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Wireless Performance Issue / Slow Connection...

  • Page 73: Wireless Input Device Doesn't Pair

    Go to step 4. discoverable. Attempt to pair devices. Are there any devices Attempt Bluetooth repair, go listed in the Bluetooth Setup to step 6. Assistant pairing window? 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Wireless Input Device Doesn’t Pair...

  • Page 74: Uncategorized Symptom

    If not, document reported Unable to locate appropriate symptom and send feedback to smfeedback@apple. symptom code stating that a suitable symptom code could not be found. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Uncategorized Symptom...

  • Page 75: Hard Drive/ssd Read/write Issue

    Go to step 2. affected drive. Start up from Restore DVD and launch Disk Go to step 3. Utility. Is the affected drive available for Disk Utility to repair? 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Hard Drive/SSD Read/Write Issue...

  • Page 76

    Note: Formatting erases all data. Ensure customer data is backed up prior to beginning this step. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Hard Drive/SSD Read/Write Issue...

  • Page 77: Hard Drive/ssd Not Recognized/not Mounting

    Go to step 2. affected drive. Start up from Restore DVD and launch Disk Go to step 3. Utility. Is the affected drive available for Disk Utility to repair? 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Hard Drive/SSD Not Recognized/Not Mounting...

  • Page 78

    Note: Formatting erases all data. Ensure customer data is backed up prior to beginning this step. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Hard Drive/SSD Not Recognized/Not Mounting...

  • Page 79: Hard Drive Noisy

    Go to step 4. 3. Verify if the hard drive remains Go to step 4. excessively noisy compared to Issue resolved. other hard drives of the same vendor and model. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Hard Drive Noisy...

  • Page 80: Optical Drive Won't Accept/reject Media

    • Cannot eject a disc placed into 3. Inspect optical drive enclosure door and drive tray the drive for obstructions. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Optical Drive Won’t Accept/Reject Media...

  • Page 81

    5. Does media eject from the Issue resolved. optical drive on command? Replace damaged optical drive or computer enclosure that interferes with disc use. Won’t eject Optical drive damaged Enclosure damaged 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Optical Drive Won’t Accept/Reject Media...

  • Page 82: Optical Drive Read/write Data Error

    Go to step 2. surface of media? Mechanical interference internal to optical drive is affecting rotational spin of media, replace optical drive.. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Optical Drive Read/Write Data Error...

  • Page 83

    6. 6. Test write data to compatible Issue resolved. CD and DVD media. Verify recorded media is recognized Go to step 3 and reads reliably. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Optical Drive Read/Write Data Error...

  • Page 84: Optical Drive Not Recognized/not Mounting

    Check Finder with System Profiler? Preferences: General, and make sure “CD’s, DVD’s and iPods” is checked under “Show these items on the desktop.” Go to step 2 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Optical Drive Not Recognized/Not Mounting...

  • Page 85

    CD Replace backplane board and DVD media. Verify burned media is recognized and reads Replace the optical drive. reliably. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Optical Drive Not Recognized/Not Mounting...

  • Page 86: Optical Drive Noisy

    • Scratches, chips, warping, delaminating disc surfaces • Low quality and consumer-recorded media where the recording has not been optimized may cause excessive seeking and read/write retries. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Optical Drive Noisy...

  • Page 87

    Verify if optical drive is still noisy. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Optical Drive Noisy...

  • Page 88

    Noise does not appear to be Media may be mounting on a optical drive related. Go to defective internal spindle hub. another noise related flow Is the noise related to disc spin? 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Optical Drive Noisy...

  • Page 89: Optical Drive Not Performing To Specs

    Optical drive reads CD only, or optical drive reads DVD only indicates optical laser issue. Replace optical drive. Optical drive cannot read any media reliably, Go to step 2 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Optical Drive Not Performing to Specs...

  • Page 90: Uncategorized Symptom

    If not, document reported Unable to locate appropriate symptom and send feedback to smfeedback@apple. symptom code stating that a suitable symptom code could not be found. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Uncategorized Symptom...

  • Page 91: Input/output Devices

    Deep Dive Check Result Action Code 1. Disconnect all peripherals Go to step 2 except for a known good Apple USB device. Repeat step 1 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — USB Port Does Not Recognize Known Devices...

  • Page 92: Firewire Port Does Not Recognize Known Good Devices

    4. Verify any external FireWire devices with large power requirements have their own external power supplies. 5. Verify external FireWire device cables by using known good cables. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — FireWire Port Does Not Recognize Known Good Devices...

  • Page 93

    Verify a known good Replace front panel board. FireWire device connected to a rear port on the computer is Backplane board failure. recognized Replace backplane board. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — FireWire Port Does Not Recognize Known Good Devices...

  • Page 94: No Audio From Internal Speaker

    The wrong output device shown. ie headphones. Go to step 6 3. Verify sound is heard from Issue resolved internal speaker. No audio heard. Go to step 4 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — No Audio from Internal Speaker...

  • Page 95: Distorted Audio From Internal Speaker

    4. Compare the same sound and the audio output settings against another known good computer to make sure the sound file is the cause, and not the hardware. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Distorted Audio from Internal Speaker...

  • Page 96

    5. 5. Using a known good audio Issue resolved. source verify the internal speaker no longer produces Replace the backplane board. distorted sound. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Distorted Audio from Internal Speaker...

  • Page 97: Front Headphone Jack Has No Audio

    Headphones shown, e.g., internal speaker. selected. Go to step 6 3. Verify sound is heard from Issue resolved headphones. No audio heard. Go to step 4 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Front Headphone Jack Has No Audio...

  • Page 98: Line-in Jack Has No Input

    6. Adjust Input volume slider to maximum and play sound into Line In. Verify if the Input level shows moving bars relating to the sound being input. 7. Reset PRAM 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Line-In Jack Has No Input...

  • Page 99

    Input to Line In. Go to step 3 3. Verify the Input level shows Issue resolved moving bars relating to the sound being input. Replace backplane board. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Line-In Jack Has No Input...

  • Page 100: Line-in Jack Has Distorted Input

    The wrong input device jack. Manually switch System shown, e.g. internal Preference Sound Input to Line microphone. Manually switch System Preference Sound Input to Line In. Go to step 3 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Line-In Jack Has Distorted Input...

  • Page 101: Rear Line-out Jack Has No Audio

    Go to step 2 devices: Audio (Built In) Intel High Definition Audio. Look for No built-in audio devices Internal Line-Out Connection: available. Replace backplane 1/8 inch Jack. board. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Rear Line-Out Jack Has No Audio...

  • Page 102

    System Preference Sound Output to Line Out. Go to step 3 3. Verify sound can be heard Issue resolved from headphoe or external speakers. Replace backplane board. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Rear Line-Out Jack Has No Audio...

  • Page 103: Optical Digital Audio In Has No Input

    Go to step 2 High Definition Audio. Look for No built-in audio devices Optical Digital In Connection: available. Replace backplane S/P - DIF IN. board 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Optical Digital Audio In Has No Input...

  • Page 104

    Verify that you replace backplane board. hear the audio being played back through the computer’s speaker and see VU meter activity for that instrument. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Optical Digital Audio In Has No Input...

  • Page 105: Optical Digital Audio Out Has No Output

    Go to step 2 High Definition Audio. Look for No built-in audio devices Optical Digital Out Connection: available. Replace backplane S/P - DIF OUT. board 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Optical Digital Audio Out Has No Output...

  • Page 106

    Verify that you replace backplane board. hear the audio being played back through the other computer’s speaker and see VU meter activity for that instrument. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Optical Digital Audio Out Has No Output...

  • Page 107: Apple Wireless Mouse/magic Trackpad Erratic Tracking

    Trackpad) If Bluetooth Service Diagnostic utility passes, try to pair again the device using the Bluetooth Setup Assistant. 10. Replace defective Bluetooth device specifying the code provided by Bluetooth Service Diagnostic. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Apple Wireless Mouse/Magic Trackpad Erratic Tracking...

  • Page 108: Apple Battery Charger Does Not Charge Batteries

    Check that batteries fit and AA batteries is installed and are correctly seated in case. charger is connected to AC If issue persists, replace outlet. defective Apple Battery Charger 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Apple Battery Charger Does Not Charge Batteries...

  • Page 109: Uncategorized Symptom

    If not, document reported Unable to locate appropriate symptom and send feedback to smfeedback@apple. symptom code stating that a suitable symptom code could not be found. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Uncategorized Symptom...

  • Page 110: Mechanical Issues: Thermals And Enclosure

    9. If there is abnormal temperature, overall computer speed will be noticeably reduced. If abnormal temperature can’t be lowered to within normal range, a force shutdown will occur. . 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Computer Runs Slow with Fast/Failed Fans...

  • Page 111

    Run - Sensor related failures Apple Service Diagnostic to - For Heatsink failures verify the thermal sensor and fan circuity are functioning correctly. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Computer Runs Slow with Fast/Failed Fans...

  • Page 112: Power Button Stuck

    Reset Reconnect power cord. Wait 5 SMC has resolved the issue. seconds. Verify the computer turns ON when you press the Go to step 3 power button. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Power Button Stuck...

  • Page 113

    Momentarily jumper SYS PWR pads to power the computer on. Verify the computer turns ON. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Power Button Stuck...

  • Page 114: Internal Cables And Connectors Defective

    For cables and connectors on boards For power supply For mass storage Replace affected part. For cables For cables and connectors on boards For power supply For mass storage 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Internal Cables and Connectors Defective...

  • Page 115: Mechanical/physical Damage

    If not, document reported Unable to locate appropriate symptom and send feedback to smfeedback@apple. symptom code stating that a suitable symptom code could not be found. 2010-08-31 Mac Pro (Mid 2010) Symptom Charts — Mechanical/Physical Damage...

  • Page 116: Take Apart

     Apple Technician Guide Take Apart Mac Pro (Mid 2010) © 2010 Apple Inc. All rights reserved.

  • Page 117: General Information

    General Information Orientation For most take-apart procedures, Apple recommends laying the computer on its side before removing or installing the part. For proper operation, however, Apple recommends running the unit in the upright position. Never operate the computer on its side with the access panel facing down.

  • Page 118: Icon Legend

    Note on Illustrations Because a pre-production model was used for the illustrations in this manual, you may notice small differences between the image pictured and the computer you are servicing. 2010-08-31 Mac Pro (Mid 2010) Take Apart — General Information...

  • Page 119: Opening The Computer

    • Unplug all external cables except power cord. • Touch metal PCI cover on back of computer. • Unplug power cord. • Put on ESD strap. Tools • ESD wrist strap 2010-08-31 Mac Pro (Mid 2010) Take Apart — Opening the Computer...

  • Page 120

    Reassembly Note: Make sure latch is in up position before replacing access panel. Otherwise, panel will not seat correctly in enclosure. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Opening the Computer...

  • Page 121: Hard Drive/solid-state Drive And Drive Carrier

    SATA and SSD drives. To accommodate the smaller SSD, the carrier is equipped with an adapter. Tools • ESD wrist strap • Phillips #1 screwdriver 2010-08-31 Mac Pro (Mid 2010) Take Apart — Hard Drive/Solid-State Drive and Drive Carrier...

  • Page 122: Removal

    Important: Hold drive by its sides. Do not touch circuit board. Slide drive carrier over guides and into drive bay until drive snaps into place. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Hard Drive/Solid-State Drive and Drive Carrier...

  • Page 123: Reassembly, Ssd Drive And Carrier

    Note: If you are replacing a carrier that holds an SSD, you must transfer the carrier adapter to the new carrier. Refer to Carrier Adapter. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Hard Drive/Solid-State Drive and Drive Carrier...

  • Page 124: Formatting A New Drive

    Important: Apple recommends backing up data on the hard disk before restoring software. Back up essential files before installing Mac OS X and other applications. Apple is not responsible for any lost data. For more details, refer to http://support.apple.com/kb/HT3910.

  • Page 125

    An Apple ID screen appears. This is used to purchase content from the iTunes store. You can use MobileMe or .Mac usernames here as well. When complete, click Continue. If you do not have an Apple ID or MobileMe account, click Continue to move to the next screen.

  • Page 126

    The restore process is now complete. It is a good idea to make sure you’ve updated all the software after performing this procedure. From the Apple () menu, choose Software Update to find the updates currently available for your computer.

  • Page 127: Ssd Carrier Adapter

    Open computer, lay it down with access side facing up, and remove: • Hard drive and drive carrier from enclosure Tools • ESD wrist strap • Phillips #1 screwdriver 2010-08-31 Mac Pro (Mid 2010) Take Apart — SSD Carrier Adapter...

  • Page 128: Removal

    Remove 2 screws on side of carrier adapter. Slide SSD out of adapter. Remove 2 screws mounting adapter to carrier. Detach carrier from 2 adapter hooks and remove adapter from carrier. 2010-08-31 Mac Pro (Mid 2010) Take Apart — SSD Carrier Adapter...

  • Page 129: Reassembly

    Slide drive into adapter as shown, label side down and connector facing out. Replace mounting screws. Slide carrier over guides and into drive bay until drive snaps into place. 2010-08-31 Mac Pro (Mid 2010) Take Apart — SSD Carrier Adapter...

  • Page 130: Replacing The Carrier For Ssd

    Remove adapter with drive from carrier. See Removal steps 3–4. Remove two screws from replacement carrier, as shown. Transfer adapter with drive to replacement carrier. See Reassembly steps 1–3. 2010-08-31 Mac Pro (Mid 2010) Take Apart — SSD Carrier Adapter...

  • Page 131: Optical Drive Carrier And Optical Drive

    Note: To eject media in drives: • Top — Press Eject key. • Bottom— Press Option and Eject keys. Tools • ESD wrist strap • Phillips #1 screwdriver 2010-08-31 Mac Pro (Mid 2010) Take Apart — Optical Drive Carrier and Optical Drive...

  • Page 132: Removal

    Note: Middle connector (marked A) disconnects from top drive and end connector (marked B) disconnects from bottom drive (if installed). 2010-08-31 Mac Pro (Mid 2010) Take Apart — Optical Drive Carrier and Optical Drive...

  • Page 133: Reassembly

    (if installed). Slide carrier over guides and into place in optical drive bay. Important: Do not catch cable under carrier as you slide it into bay. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Optical Drive Carrier and Optical Drive...

  • Page 134: Processor Tray

    Note: Processor tray includes processor heatsink(s), processor(s), DIMMs, processor board, and processor tray support plate. Tools • ESD wrist strap • Soft, clean cloth 2010-08-31 Mac Pro (Mid 2010) Take Apart — Processor Tray...

  • Page 135

    Removal Press down and release 2 latches on front of processor tray. Holding tray by latches, lift it out of computer. Place tray DIMM side up on soft, clean cloth. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Processor Tray...

  • Page 136: Memory Dimms

    • Processor tray Warning: DIMMs may be very hot. Always wait 5–10 minutes for computer to cool down before removing or installing memory. Tools • ESD wrist strap 2010-08-31 Mac Pro (Mid 2010) Take Apart — Memory DIMMs...

  • Page 137

    You can install different size DIMMs in Mac Pro (Mid 2010). However, for best performance, Apple recommends you install equal-size DIMMs (all 1 GB, all 2 GB, or all 4 GB) filling the slots in the order listed in this table.

  • Page 138

    You can install different size DIMMs in Mac Pro (Mid 2010). However, for best performance, Apple recommends you install equal-size DIMMs (all 1 GB, all 2 GB, or all 4 GB) filling the slots in the order listed in this table.

  • Page 139: Removal

    DIMM to Apple. (Service DIMMs do not include black sticker.) Important: After re- installing or replacing DIMM, use Memory Diagnostic LEDs to verify DIMM is correctly seated. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Memory DIMMs...

  • Page 140: Pci Express/graphics Card

    For more information on Mac Pro (Mid 2010) graphics cards, refer to http://support.apple.com/kb/HT4279. Important: Graphics cards from previous Power Mac G5 and Mac Pro models are not software- compatible with Mac Pro (Mid 2010) models. Important: Combined maximum power consumption for all four PCIe slots must not exceed 300 W.

  • Page 141: First Steps

    Note: It may help to remove hard drives and carriers and any adjacent PCI Express cards before beginning this procedure. Tools • ESD wrist strap • Phillips #1 screwdriver 2010-08-31 Mac Pro (Mid 2010) Take Apart — PCI Express/Graphics Card...

  • Page 142

    Then go to step 6. Press button on PCI slider. Move slider to left, which releases the retention bar. 2010-08-31 Mac Pro (Mid 2010) Take Apart — PCI Express/Graphics Card...

  • Page 143

    • Pull card gently to see if it is properly connected. If it resists and stays in place and its gold connectors are barely visible, card is connected. 2010-08-31 Mac Pro (Mid 2010) Take Apart — PCI Express/Graphics Card...

  • Page 144

    Holding card with both hands, position fence end of card inside enclosure just above PCI fence cage. Rotate other end of card into correct slot of card guide. 2010-08-31 Mac Pro (Mid 2010) Take Apart — PCI Express/Graphics Card...

  • Page 145

    Continue lowering card into slot. Use both hands to press down carefully with an even force until connector is inserted all the way into slot. 2010-08-31 Mac Pro (Mid 2010) Take Apart — PCI Express/Graphics Card...

  • Page 146

    Make sure openings in card fence align with holes in top of PCI fence cage, as shown. 2010-08-31 Mac Pro (Mid 2010) Take Apart — PCI Express/Graphics Card...

  • Page 147

    If gaps are uneven, re-adjust fence covers. Replace PCI bracket and tighten screws. Note: Slide bracket under circled tab before securing screws. 2010-08-31 Mac Pro (Mid 2010) Take Apart — PCI Express/Graphics Card...

  • Page 148

    Slide PCIe fan to the right to lock card in place. 2010-08-31 Mac Pro (Mid 2010) Take Apart — PCI Express/Graphics Card...

  • Page 149: Power Supply

    • Any PCI Express cards blocking access to power supply mounting screws Tools • ESD wrist strap • RIght-angle, magnetized 2.5 mm hex driver • Long-handled, magnetized Phillips #1 screwdriver 2010-08-31 Mac Pro (Mid 2010) Take Apart — Power Supply...

  • Page 150

    Removal Remove 2 Phillips screws on power supply cable cover. Remove cover from computer. Remove 4 hex screws from underside of media shelf 2010-08-31 Mac Pro (Mid 2010) Take Apart — Power Supply...

  • Page 151

    Disconnect power supply cable. Slide power supply to left. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Power Supply...

  • Page 152

    Power receptacle must align with opening in enclosure’s back panel and 4 screw holes in power supply must align with screw holes in media shelf. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Power Supply...

  • Page 153: Airport Extreme Card

    (You may connect either of these wires to either AirPort connector.) The third wire, #2, is not used for this AirPort card. Tools • ESD wrist strap • Jeweler’s Phillips #1 screwdriver 2010-08-31 Mac Pro (Mid 2010) Take Apart — AirPort Extreme Card...

  • Page 154

    Note: If you are not replacing AirPort card, cover connectors on AirPort antenna wires with Kapton or other non-conductive tape to prevent wires from shorting out components on processor board or backplane board. 2010-08-31 Mac Pro (Mid 2010) Take Apart — AirPort Extreme Card...

  • Page 155: Bluetooth Card

    “BT” label. For proper operation, do not connect Bluetooth antenna wire to AirPort card or any AirPort wire to Bluetooth card. Tools • ESD wrist strap • Jeweler’s Phillips #0 screwdriver 2010-08-31 Mac Pro (Mid 2010) Take Apart — Bluetooth Card...

  • Page 156

    Important: If you are not replacing Bluetooth card, cover connector on Bluetooth antenna wire with Kapton or other non-conductive tape to prevent wire from shorting out components on processor board or backplane board. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Bluetooth Card...

  • Page 157: Battery

    Battery First Steps Open computer, lay it down with access side facing up, and remove: • Any PCIe cards blocking access to battery Tools • ESD wrist strap 2010-08-31 Mac Pro (Mid 2010) Take Apart — Battery...

  • Page 158: Removal

    Important: Batteries contain chemicals, some of which may be harmful to the environment. Please dispose of used batteries according to your local environmental laws and guidelines. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Battery...

  • Page 159: Pcie Fan

    Open computer, lay it down with access side facing up, and remove: • Hard drive and drive carrier in drive bay 1 Tools • ESD wrist strap • Phillips #2 screwdriver 2010-08-31 Mac Pro (Mid 2010) Take Apart — PCIe Fan...

  • Page 160: Removal

    Reassembly Slide fan into enclosure so that fan tabs engage with slots on processor cage. Press down until fan clicks into place in backplane board connector. Replace 2 screws. 2010-08-31 Mac Pro (Mid 2010) Take Apart — PCIe Fan...

  • Page 161: Mac Pro Raid Card And Battery

    • All hard drives and hard drive carriers • Any 12-inch PCI Express cards Tools • ESD wrist strap • Phillips #1 screwdriver 2010-08-31 Mac Pro (Mid 2010) Take Apart — Mac Pro RAID Card and Battery...

  • Page 162: Removal

    Do not touch its connectors or any components. Lift card straight out from connector to remove it, and insert it straight into connector to install it. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Mac Pro RAID Card and Battery...

  • Page 163: Reassembly

    PCI slot 4. If installing a new RAID card, transfer battery from original card to new card and connect battery cable to card. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Mac Pro RAID Card and Battery...

  • Page 164

    Mac Pro RAID Card. You can find the serial number by checking the serial number sticker on the back of the card. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Mac Pro RAID Card and Battery...

  • Page 165: Processor Cage

    • Graphics card in slot 1 • PCIe fan • Processor tray Tools • ESD wrist strap • RIght-angle, magnetized 2.5 mm hex driver • Flatblade screwdriver • Long-handled, magnetized Phillips #1 screwdriver 2010-08-31 Mac Pro (Mid 2010) Take Apart — Processor Cage...

  • Page 166

    Slide fan partway into cage, so that fan clears enclosure. Repeat steps 4 and 5 for rear fan. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Processor Cage...

  • Page 167

    Note: The clips on the bottom of the processor cage are replaceable. New clips are available as a set of four; order part number 922-8963. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Processor Cage...

  • Page 168: Front And Rear

    1 • Graphics card in slot 1 • PCIe fan • Processor tray • Processor cage Tools • ESD wrist strap • Flatblade screwdriver 2010-08-31 Mac Pro (Mid 2010) Take Apart — Processor Cage Fans, Front and Rear...

  • Page 169

    Release 4 latches on front fan and slide fan out of cage. Note: Latch #4 is on inside of cage. Repeat step 2 for rear fan. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Processor Cage Fans, Front and Rear...

  • Page 170: Speaker Assembly

    • Front processor cage Note: Speaker is installed on front processor cage fan. To access speaker, you must remove fan from cage. Tools • ESD wrist strap • Jeweler’s Phillips #1 screwdriver 2010-08-31 Mac Pro (Mid 2010) Take Apart — Speaker Assembly...

  • Page 171

    Removal Remove 4 screws. Remove speaker assembly from fan. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Speaker Assembly...

  • Page 172: Processor Heatsinks, Dual

    Open computer, lay it down with access side facing up, and remove: • Processor tray Note: This procedure applies to Mac Pro (Mid 2010) dual-processor configurations. For single- processor configuration, see “Processor Heatsink, Single.” Important: Mac Pro (Mid 2010) processors require thermal grease for proper operation. Every time you remove a processor heatsink, you must replace the thermal grease on the processor below it.

  • Page 173: Removal

    “Processor, Dual.” Every time you remove a processor, even for a few seconds, cover the processor socket with a connector cap. Spare caps are packed with replacement parts. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Processor Heatsinks, Dual...

  • Page 174

    (raised square on top of processor). Apply in pattern illustrated, using approximately 0.2 cc. Warning: Do not apply more grease than recommended. Grease must not overflow into processor connector. Reinstall processor. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Processor Heatsinks, Dual...

  • Page 175

    (rear) and CPU B heatsink (front) are different parts; they can be identified by their undersides (see illustration). Be sure to install the correct heatsink on each processor. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Processor Heatsinks, Dual...

  • Page 176

    (8 lb.- in. or 0.904 Nm torque) in order shown until they are “finger tight.” Then turn each screw (in order shown) 1/4 turn more. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Processor Heatsinks, Dual...

  • Page 177: Processor Heatsink, Single

    Open computer, lay it down with access side facing up, and remove: • Processor tray Note: This procedure applies to the Mac Pro (Mid 2010) single-processor configuration. For the dual-processor configuration, see “Processor Heatsinks, Dual.” Important: Mac Pro (Mid 2010) processors require thermal grease for proper operation. Every time you remove a processor heatsink, you must replace the thermal grease on the processor below it.

  • Page 178: Removal

    “Processor, Single.” Every time you remove a processor, even for a few seconds, cover the processor socket with a connector cap. Spare caps are packed with replacement parts. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Processor Heatsink, Single...

  • Page 179

    (raised square on top of processor). Apply in pattern illustrated, using approximately 0.2 cc. Warning: Do not apply more grease than recommended. Grease must not overflow into processor connector. Reinstall processor. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Processor Heatsink, Single...

  • Page 180

    Warning: Use two hands to hold heatsink by its sides. Be careful of heatsink fins, as they can be sharp. Do not press down on the top of the heatsink. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Processor Heatsink, Single...

  • Page 181

    1–4 (8 lb.-in. or 0.904 Nm torque) in order shown until they are “finger tight.” Then turn each screw (in order shown) 1/4 turn more. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Processor Heatsink, Single...

  • Page 182: Processor, Dual

    • Processor tray • Processor heatsink, dual Note: This procedure applies to Mac Pro (Mid 2010) dual-processor configurations. For single- processor configuration, see “Processor, Single.” Important: Mac Pro (Mid 2010) processors require thermal grease for proper operation. Every time you remove a processor heatsink, you must replace the thermal grease on the processor below it.

  • Page 183: Removal

    Release latch on metal processor holder. Note: You may use a flatblade screwdriver to help release latch. Rotate top of holder to open position. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Processor, Dual...

  • Page 184

    Important: Do not touch components on processor top or bottom. Hold processor only by the edges. Also be careful not to touch gold pins in processor connector on processor board. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Processor, Dual...

  • Page 185: Reassembly

    Note: You do not need to clean a new replacement processor with alcohol. Instead, just remove the protective cap covering the processor’s connector. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Processor, Dual...

  • Page 186

    Warning: Do not apply more grease than recommended. Grease must not overflow into processor connector. Align processor notches with tabs on processor holder, as shown. Then lower processor straight down onto connector. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Processor, Dual...

  • Page 187

    Rotate top of holder to closed position. Close latch on metal processor holder. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Processor, Dual...

  • Page 188: Processor, Single

    • Processor tray • Processor heatsink, single Note: This procedure applies to the Mac Pro (Mid 2010) single-processor configuration. For dual- processor configurations, see “Processor, Dual.” Important: Mac Pro (Mid 2010) processors require thermal grease for proper operation. Every time you remove a processor heatsink, you must replace the thermal grease on the processor below it.

  • Page 189: Removal

    Release latch on metal processor holder. Note: You may use a flatblade screwdriver to help release latch. Rotate top of holder to open position. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Processor, Single...

  • Page 190

    Important: Do not touch components on processor top or bottom. Hold processor only by the edges. Also be careful not to touch gold pins in processor connector on processor board. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Processor, Single...

  • Page 191: Reassembly

    Note: You do not need to clean a new replacement processor with alcohol. Instead, just remove the protective cap covering the processor’s connector. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Processor, Single...

  • Page 192

    Warning: Do not apply more grease than recommended. Grease must not overflow into processor connector. Align processor notches with tabs on processor holder, as shown. Then lower processor straight down onto connector. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Processor, Single...

  • Page 193

    Rotate top of holder to closed position. Close latch on metal processor holder. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Processor, Single...

  • Page 194: Processor Board, Dual

    Important: Every time you remove a processor heatsink, you must replace the thermal grease on the processor below it. See “Processor Heatsink, Dual.” Tools • ESD wrist strap • Phillips #2 screwdriver 2010-08-31 Mac Pro (Mid 2010) Take Apart — Processor Board, Dual...

  • Page 195

    Note that processor boards returned to Apple without protective caps may be rejected. Warning: Be careful not to touch gold pins in processor connectors on board. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Processor Board, Dual...

  • Page 196: Processor Board, Single

    Important: Every time you remove a processor heatsink, you must replace the thermal grease on the processor below it. See “Processor Heatsink, Single.” Tools • ESD wrist strap • Phillips #2 screwdriver 2010-08-31 Mac Pro (Mid 2010) Take Apart — Processor Board, Single...

  • Page 197

    Note that processor boards returned to Apple without protective caps may be rejected. Warning: Be careful not to touch gold pins in processor connector on board. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Processor Board, Single...

  • Page 198: Processor Tray Support Plate

    Mac Pro (Mid 2010) dual-processor board. Procedure for single- processor configuration is the same. Support plate is identical for both configurations. Tools • ESD wrist strap • Phillips #2 screwdriver 2010-08-31 Mac Pro (Mid 2010) Take Apart — Processor Tray Support Plate...

  • Page 199

    Removal Remove 9 screws. Remove support plate from board. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Processor Tray Support Plate...

  • Page 200: Front-panel-board-to-backplane-board Cable

    • Hard drive and drive carrier in drive bay 1 • Graphics card in slot 1 • PCIe fan • Processor tray • Processor cage Tools • ESD wrist strap 2010-08-31 Mac Pro (Mid 2010) Take Apart — Front-Panel-Board-to-Backplane-Board Cable...

  • Page 201

    Removal Disconnect cable from front panel board and backplane board. Remove cable from enclosure. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Front-Panel-Board-to-Backplane-Board Cable...

  • Page 202: Backplane Board

    Refer to Power Supply in Take Apart. In addition, disconnect the antenna wires from the following: • AirPort Card • Bluetooth card Tools • ESD wrist strap • Phillips #2 screwdriver 2010-08-31 Mac Pro (Mid 2010) Take Apart — Backplane Board...

  • Page 203

    Removal Disconnect 4 cables. Remove 10 screws. Release AirPort antenna wires from 1 clip on backplane board. Release Bluetooth antenna wire from 2 clips on backplane board. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Backplane Board...

  • Page 204

    Also transfer PCI cards and AirPort card (if installed). You do not need to transfer Bluetooth card to new board; it comes with Bluetooth card already installed. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Backplane Board...

  • Page 205

    Reassembly Note: Connect optical drive cable A to connector A on backplane board; connect optical drive cable B to connector B on backplane board 2010-08-31 Mac Pro (Mid 2010) Take Apart — Backplane Board...

  • Page 206: Front Panel Board

    1 • Graphics card in slot 1 • PCIe fan • Processor tray • Processor cage • Front-panel-board-to- backplane-board cable Tools • ESD wrist strap • Phillips #2 screwdriver 2010-08-31 Mac Pro (Mid 2010) Take Apart — Front Panel Board...

  • Page 207

    Removal Disconnect power button cable from front panel board. Remove 5 screws. Remove board from enclosure. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Front Panel Board...

  • Page 208: Power Button

    1 • Graphics card in slot 1 • PCIe fan • Processor tray • Processor cage • Front-panel-board-to- backplane-board cable Tools • ESD wrist strap • Jeweler’s flatblade screwdriver 2010-08-31 Mac Pro (Mid 2010) Take Apart — Power Button...

  • Page 209

    Lay computer so that front panel is facing down. Remove black cap. Using jeweler’s flatblade screwdriver, pry up metal C-ring. Remove power button board. Remove metal activation ring. Remove power button. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Power Button...

  • Page 210: Optical Drive Cable Harness

    • PCIe fan • All PCI Express cards • Processor tray • Processor cage • Front-panel-board-to- backplane-board cable • Backplane board Tools • ESD wrist strap 2010-08-31 Mac Pro (Mid 2010) Take Apart — Optical Drive Cable Harness...

  • Page 211

    Removal Insert backplane- board connectors on cable harness through opening in media shelf. Remove cable harness from enclosure. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Optical Drive Cable Harness...

  • Page 212: Bluetooth Antenna Board With Cable

    • Processor tray • Processor cage • Front-panel-board-to- backplane-board cable • Backplane board Tools • ESD wrist strap • Jeweler’s Phillips screwdriver • Long-handled, magnetized T8 torx screwdriver 2010-08-31 Mac Pro (Mid 2010) Take Apart — Bluetooth Antenna Board with Cable...

  • Page 213

    See Reassembly steps 3-6. Gently grasp Bluetooth antenna board and pull it out of its mounting. Remove antenna board and cable from enclosure. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Bluetooth Antenna Board with Cable...

  • Page 214

    Reassembly Insert replacement antenna board at an angle into its mounting. Then straighten out board and insert fully. Replace antenna board mounting screw. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Bluetooth Antenna Board with Cable...

  • Page 215

    Place grounding loop over washer. Reinstall enclosure screw. Replace tape that secures cable to enclosure. If you cannot reuse the original tape, use Kapton tape. 2010-08-31 Mac Pro (Mid 2010) Take Apart — Bluetooth Antenna Board with Cable...

  • Page 216: Views

     Apple Technician Guide Views Mac Pro (Mid 2010) © 2010 Apple Inc. All rights reserved.

  • Page 217: Exploded Views

    PCIe Fan ATI Radeon HD 5780 922-9719 661-5719 (CTO) PCIe Cards 661-5006 Battery 661-5007 922-8892 661-5121 Backplane Board MacPro Raid Card 661-5706 661-5012 Enclosure 922-9631 Bluetooth Antenna Board with Cable Kit 076-1365 2010-08-31 Mac Pro (Mid 2010) Views — Exploded Views...

  • Page 218: Exploded View 2

    1 GB, ECC, 1333 MHz 661-5715 2 GB, ECC, 1333 MHz 661-5716 4 GB ECC, 1333 MHz 661-5717 Processor Board, Processor Board, Single Dual 661-5707 661-5708 Processor Tray Support Plate 076-1344 2010-08-31 Mac Pro (Mid 2010) Views — Exploded Views...

  • Page 219: External Views

    External Views Front View Optical drive Status light Second optical drive (optional) Headphone jack Power button FireWire 800 ports (2) USB 2.0 ports (2) 2010-08-31 Mac Pro (Mid 2010) Views — External Views...

  • Page 220: Rear View

    Rear View 2 PCI Express expansion slots Mini DisplayPort (2) DVI display port Optical digital audio out port Optical digital audio in port Analog audio line-in port Analog audio line-out port 2010-08-31 Mac Pro (Mid 2010) Views — External Views...

  • Page 221: Screw Matrix

    Power supply Optical drive 922-9011 922-8896 922-7756 Speaker Backplane board, Processor board cage processor board 922-9706 922-9007 922-9630 Cover for power SSD Carrier Adapter PCIe Fan supply cables 922-7705 Antenna Board 2010-08-31 Mac Pro (Mid 2010) Views — Screw Matrix...

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