HP DeskJet Printer
User's Guide for Windows
970C Series
English

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   Summary of Contents for HP DeskJet 970C Series

  • Page 1

    HP DeskJet Printer User’s Guide for Windows 970C Series English...

  • Page 2: Hp Customer Care

    HP Customer Care Online Click your way to a quick solution! HP Customer Care Online is a great place to start for answers to questions about your HP DeskJet printer—24 hours a day, seven days a week.

  • Page 3

    Acknowledgments Microsoft, MS, MS-DOS, and Windows are registered trademarks of Microsoft Corporation (U.S. patent numbers 4955066 and 4974159). MMX and Pentium are U.S. registered trademarks of Intel Corporation. TrueType is a U.S. trademark of Apple Computer, Inc. Notice The information contained in this document is subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

  • Page 4: Table Of Contents

    HP DeskJet Toolbox ........

  • Page 5: Table Of Contents

    HP Year 2000 Warranty ........

  • Page 6

    Introduction Thank You For Buying an HP DeskJet Printer! Here’s what comes in the box. If something is missing, talk to your HP dealer or call HP Customer Care. (See “HP Customer Care by Phone” on page 43 for the appropriate telephone number.)

  • Page 7: Finding More Information

    For example, “enu” is the language code for English, so dosread.txt is located in the \enu\djcp directory. For a list of language codes, see page 66. If you have diskettes, the file is located on the HP DeskJet Control Panel for DOS diskette.

  • Page 8: Chapter 1 Using Your Printer

    Using Your Printer Buttons and Lights The buttons on the front of your HP DeskJet printer enable you to turn the printer on and off, cancel a print job, or resume printing. The lights provide you with visual cues about the state of your printer. The buttons and lights from left to right are: Cancel Button –...

  • Page 9: Paper Trays

    Using Your Printer Paper Trays IN Tray IN tray pushed in You place paper and other media types for printing in the IN tray. Pull out this tray for easy loading. Once you insert the media you want to use, slide the paper guides so they rest snugly against the media.

  • Page 10: Automatic Two-sided Printing

    Using Your Printer Automatic Two-Sided Printing The Automatic Two-Sided Printing Module is a special hardware and software feature that enables your printer to automatically print on both sides of the page. Installing the Automatic Two-Sided Printing Module Turn the knob on the printer’s Rear Access Door counter-clockwise, and remove the door.

  • Page 11: Basic Printer Maintenance

    Note: Not all paper types or sizes work with the Automatic Two-Sided Printing Module. You can print on plain paper, HP Bright White Inkjet Paper, HP Premium Inkjet Heavyweight Paper, HP Felt-textured Greeting Card Paper, and HP Professional Brochure Paper, Glossy or Matte. Not all paper sizes can be used with the Automatic Two-Sided Printing Module.

  • Page 12: Printer Software

    Use your printer software to control how and what you print. Print quality, paper size and type, and Two-Sided Printing are just a few of the options available to you in the HP Printer Properties dialog box. Note: If you are printing from Windows 3.1x or DOS, see page 59.

  • Page 13: Using Your Printer

    Using Your Printer Printer Properties Dialog Box Tabs The three tabs located in the Printer Properties dialog box are Note: If your printer is networked, you may see a fourth “Services” tab in the Printer Properties dialog box. • Setup (see “Setup Tab”...

  • Page 14: Setup Tab

    Using Your Printer Setup Tab Look here to see your current settings. Print Quality • Draft - Quick printing • Normal - Every day printing • Best - Highest quality printing Choose from a Select any photo paper wide range of type in Paper Type paper types.

  • Page 15

    Check here to see how your document will look before you print. Show HP Preview will allow you to print, cancel or create a graphic file of your document. You can change some print settings, visually see the effect, and print with the new settings.

  • Page 16

    Using Your Printer Advanced Tab Check here to print in shades of gray. Look here to see your current Optimization is only settings. available when printing in grayscale. Slide to adjust colors to meet your needs. Slide to provide Slide to adjust the extra drying time.

  • Page 17: Printing On Different Types Of Paper And Media

    Using Your Printer Printing on Different Types of Paper and Media Single envelope slot IN tray pulled out OUT tray down OUT tray up Paper length guides IN tray pushed in Paper width guide Paper length guides What do you want to print What you need to do Single envelope Slide the envelope, with its flap side on the left and...

  • Page 18

    See “Printer Software” on page 5 for instructions on how to use your printer software. Setup Tab Features Tab HP print settings to choose Guidelines to remember Setup Tab • Make sure paper is loaded in the IN tray. - Print Quality: Choose Normal •...

  • Page 19

    Using Your Printer Single envelope slot IN tray pulled out OUT tray down OUT tray up Paper length guides IN tray pushed in Paper width guide Paper length guides What do you want to print What you need to do Greeting Cards Slide out both of the paper guides, and remove all paper from the IN tray.

  • Page 20

    See “Printer Software” on page 5 for instructions on how to use your printer software. Setup Tab Features Tab HP print settings to choose Guidelines to remember Setup Tab • For ease of loading small cards, raise the OUT tray.

  • Page 21

    Pull out the IN tray. Slide out both of the paper guides, and remove all paper from the IN tray. Insert photo paper in the IN tray (HP logo side up or glossy side down). Slide the paper guides snugly against the sheets.

  • Page 22

    Features Tab HP print settings to choose Guidelines to remember Setup Tab • For best results, use an HP photo paper. - Print Quality: Choose Best • The photo needs to be in electronic (digital) form, - Paper Type: Choose photo paper type before you can print it.

  • Page 23

    Using Your Printer Single envelope slot IN tray pulled out OUT tray down OUT tray up Paper length guides IN tray pushed in Paper width guide Paper length guides What do you want to print What you need to do Transparencies Slide out both of the paper guides, and remove all paper from the IN tray.

  • Page 24

    Setup Tab Features Tab HP print settings to choose Guidelines to remember Setup Tab • For best results, use HP Premium Inkjet Transparency - Print Quality: Choose Normal Best Film. - Paper Type: Choose transparency type - Paper Size: Choose appropriate size...

  • Page 25

    Using Your Printer Single envelope slot IN tray pulled out OUT tray down OUT tray up Paper length guides IN tray pushed in Paper width guide Paper length guides What do you want to print What you need to do Banners Tear off the number of sheets (up to 20) you need.

  • Page 26

    Plain Paper to print your banner, you may need to check the - Paper Size: Choose Letter (8.5x11 in) HP DeskJet 970C Series Printer Release Notes for specific printing information. Features Tab • For best results, use HP Banner Paper.

  • Page 27

    Using Your Printer Single envelope slot IN tray pulled out OUT tray down OUT tray up Paper length guides IN tray pushed in Paper width guide Paper length guides What do you want to print What you need to do Manual Two-Sided Printing Remove all paper from the OUT tray.

  • Page 28

    See “Printer Software” on page 5 for instructions on how to use your printer software. Setup Tab Features Tab HP print settings to choose Guidelines to remember Setup Tab • You can do manual Two-Sided Printing with either the - Print Quality: Choose...

  • Page 29

    Using Your Printer Single envelope slot IN tray pulled out OUT tray down OUT tray up Paper length guides IN tray pushed in Paper width guide Paper length guides What do you want to print What you need to do Iron-on transfers Slide out both of the paper guides, and remove all paper from the IN tray.

  • Page 30

    - Paper Type: Choose HP Iron-On T-Shirt see on your computer screen. Transfers • For best results, use HP Iron-On T-Shirt Transfers. - Paper Size: Choose appropriate size Features Tab - Orientation: Choose Mirror Image...

  • Page 31: Hp Deskjet Toolbox

    HP DeskJet 970C Series HP DeskJet 970C Series Toolbox. • Click the HP Toolbox button that appears on the Taskbar at the bottom of the screen when the HP Toolbox is open. The Toolbox has three tabs: • Printer Services (see “Printer Services Tab”...

  • Page 32

    Using Your Printer Printer Services Tab Open an electronic copy of the User’s Guide. Calibrate the printer when colored and black ink don’t line up on what you have printed. Clean the print cartridges when lines and dots are missing from what you have printed.

  • Page 33

    Using Your Printer Estimated Ink Level Tab Visual display of the color cartridge ink level Visual display of the black cartridge ink level Print cartridge part numbers and online ordering information Note: Right-click on any item on this screen to view help related to that item.

  • Page 34

    Using Your Printer Configuration Tab Default setting if the Automatic Two-Sided Printing Module is installed. If you are using a parallel cable, you can Enable Hardware ECP on the Configuration tab. When you check Attempt to Use Hardware ECP, photos may print more quickly.

  • Page 35

    Using Your Printer NOTES:...

  • Page 36: Chapter 2 Using And Caring For Your Print Cartridges

    Using and Caring for Your Print Cartridges Print Cartridge Status Print Cartridge Status Light The Print Cartridge Status Light flashes when one or both of your print cartridges are low on ink, improperly installed, or malfunctioning. It will also flash if you are trying to use the wrong print cartridge type.

  • Page 37: Using And Caring For Your Print Cartridges

    Color print cartridge low on ink Color print cartridge is running low Consider replacing the color on ink. cartridge with an HP C65 Series cartridge. Black print cartridge low on ink Black print cartridge is running low Consider replacing the black on ink.

  • Page 38: Replacing Print Cartridges

    Using and Caring for Your Print Cartridges Replacing Print Cartridges Note: When buying replacement print cartridges, check the part numbers carefully. The print cartridge numbers for your printer are: Black HP 516 Series Tri-Color HP C65 Series Note: When a print cartridge runs out of ink, leave the empty cartridge in the cradle until you can replace it.

  • Page 39

    Using and Caring for Your Print Cartridges Do NOT touch the print cartridge ink nozzles or copper contacts. Touching Warning these parts will result in clogs, ink failure, and bad electrical connection. Also, do NOT remove the copper strips; these are required electrical contacts. Push the print cartridge firmly, straight down into the print cartridge cradle.

  • Page 40: Storing Print Cartridges

    Clean the print cartridges if your printed page is missing lines or dots, or if it contains ink streaks. If You See Missing Lines or Dots... Clean the print cartridges from the HP DeskJet Toolbox by doing the following: Double-click the HP DeskJet Toolbox icon on the computer screen.

  • Page 41

    Double-click the HP DeskJet Toolbox icon on the computer screen. Click Clean the print cartridges and follow the on-screen directions. If this does not prevent streaks, follow the instructions for manually cleaning the print cartridges on page 35.

  • Page 42

    Reinsert the electrical power cord into the back of the printer. Print a test page. From the Toolbox, click Print a Test Page. Note: If streaking still appears, repeat the procedure until the test printout is clean. You will find additional maintenance tips at http://www.hp.com/support/home_products.

  • Page 43: Damage Resulting From Refilling The Print Cartridges

    To get the best performance from your printer, Hewlett-Packard recommends using only genuine HP supplies for HP DeskJet printers, including genuine factory-filled HP print cartridges. Damage resulting from the modification or refilling of HP print cartridges is specifically excluded from the coverage of HP printer warranties. Note: When buying replacement print cartridges, check the part numbers carefully.

  • Page 44: Chapter 3 Getting Help When Things Go Wrong

    • Make sure your CD-ROM drive is working by inserting a CD that you know works. from the CD. • If you suspect the CD is flawed, see “HP Customer Care by Phone” on page 43. Something unexpected If you’re running Windows 95, 98, or NT 4.0, perform one of the following...

  • Page 45: Getting Help When Things Go Wrong

    Requirements” on page 66). • Having less than 100 MB of free space on your computer’s hard drive can mean longer processing times. • Check the printer driver that you are using. Be sure to regularly check the HP web site at http://www.hp.com/support/home_products for the most recent software updates.

  • Page 46

    See “Features Tab” on page 8. The print quality is poor. • Make sure you are using media intended for HP DeskJet printers, and that the media is loaded print side down. • Make sure you have selected the correct paper type in the Setup tab.

  • Page 47: Clearing A Paper Jam

    • See “Clearing a Paper Jam” on page 40. You have printing problems • See the HP DeskJet 970C Series Printer Network Guide for Windows. on a networked printer. • See Appendix D, “Frequently Asked Questions About USB (Universal Serial Bus)”...

  • Page 48

    Getting Help When Things Go Wrong If the Automatic Two-Sided Printing Module is attached and the paper jam is in the back of the printer: Turn your printer off. Simultaneously press the release buttons, located on each side of the module, to Press buttons to remove Module remove the module.

  • Page 49: Hp Customer Care

    If you need diskettes rather than a CD, you can copy http://www.hp.com/cposupport/fr the printer software to diskettes by taking your printer German: software CD to your HP dealer or a friend that has a http://www.hp.com/cposupport/de CD-ROM drive. Be sure to take along at least 6 blank Japanese: diskettes.

  • Page 50: Hp Customer Care Repair, Hp Customer Care By Phone

    Then we can help you with your questions immediately! HP Customer Care Repair See the list below for your country’s HP Customer Care If your HP printer is ever in need of repair, simply call the Center phone number: HP Customer Care Center.

  • Page 51: Extended Warranty Options

    Venezuela, Caracas 207 8488 After the Free Phone Support Period You can still get help from HP for a fee. Prices are subject to change without notice. HP Customer Care Online help (see page 42) on the internet is still available for free! •...

  • Page 52: Chapter 4 Supplies And Accessories

    - 3-meter length C2951A HP USB-Compliant Interface Cable 2-meter length C6518A HP JetDirect Print Servers for 970C Series Printers Only HP JetDirect 170X External Print Server Ethernet/802.3 RJ-45 (10Base-T) Single Port J3258A HP JetDirect 300X External Print Server Ethernet/802.3 RJ-45 (10Base-T/100Base-Tx) Single Port...

  • Page 53: Network Guides For Windows

    Supplies and Accessories Printer Quick Start Posters, User’s Guides, and Network Guides for Windows Most HP printer documentation is available for viewing and printing at http://www.hp.com/support/home_products. Quick Start Poster User’s Guide Network Guide Language Part Numbers Part Numbers Part Numbers...

  • Page 54: Paper And Other Media

    These paper types can be used with the Automatic Two-Sided Printing Module. Note: To find out which recycled papers are recommended for your printer, contact your local HP Sales Office and ask for the HP InkJet Printer Family Paper Specifications Guide, HP part number 5961-0920.

  • Page 55: Ordering Information

    Supplies and Accessories Ordering Information To order printer supplies or accessories, call your nearest HP dealer or call HP DIRECT at the following numbers for fast shipping service. In the U.S., you can buy supplies directly from HP at www.hp.com/go/shopping (the HP Shopping Village).

  • Page 56: Supplies And Accessories

    Supplies and Accessories Country Phone or Fax Address Japan • (03) 3335-8333 Hewlett-Packard Japan Ltd. 29-21 Takaido-Higashi 3-chone, sugninami-ku Tokyo 168-8585 Korea • (02) 3270-0720 Hewlett-Packard Korea • Fax: (02) 3270-0894 16-58 Hangangro3ga Yongsangu Seoul, Korea Latin America Headquarters • (305) 267-4220 5200 Blue Lagoon Drive, Suite 930 •...

  • Page 57

    Supplies and Accessories NOTES:...

  • Page 58: Using A Parallel Cable

    Connect Parallel Cable If you want to connect your 970C Series printer to a network, refer to the HP DeskJet 970C Series Printer Network Guide for Windows for instructions. Plug in Electrical Power Cord.

  • Page 59

    Parallel Cable Load White Paper. Insert Print Cartridges. Press Power Button turn on printer. Remove vinyl tape from print cartridges. Do NOT touch or remove copper strip on print Printable side cartridges. Open top cover, then insert print cartridges. Close top cover. Printer will print a calibration page.

  • Page 60

    Parallel Cable Install Printer Software. Windows 95, 98, and NT 4.0: Insert the HP Printer Software CD into your CD-ROM drive. If a New Hardware Found dialog box appears, click Cancel. Select Start Run. Click Browse in the dialog box.

  • Page 61: Using A Usb Cable

    USB Cable Using a USB Cable (Requires Windows 98 or Windows 2000 Professional. If you use Windows 2000 Professional, visit http://www.hp.com/cposupport/eschome.html for more information.) Attach Automatic Two-Sided Printing Module. Turn knob on printer’s Rear Access Door counter-clockwise and remove door.

  • Page 62

    Insert Printer Software. Turn on your computer and wait for Windows 98 or Windows 2000 Professional to start. Insert the HP Printer Software CD into your CD-ROM drive. Note: Your printer software will not start until after you have connected...

  • Page 63

    USB cable, see “Frequently Asked Questions About USB (Universal Serial Bus)” on page 67. • A USB cable, such as an HP USB-Compliant Interface Cable (part number C6518A), should be purchased separately Install USB Software. Click Next. The on-screen DeskJet printer...

  • Page 64

    USB Cable Check Specify a Location, then click Browse. Double-click on the CD icon, then click on the win98usb folder, then click OK. Click Next. The drive letter may be different on your system. Click Next.

  • Page 65

    USB Cable Click Finish USB is now enabled on your computer. Proceed to Step 8 to install your printer software. USB Problem? • If Windows was unable to locate a driver, click Back and repeat steps 7c through7g. • If Add New Hardware Wizard screen disappears before completing the USB software installation, detach and reattach...

  • Page 66: Hp Deskjet 970c Printer Properties Dialog Box

    Services (see “Services Tab” on page 61) Simply click a tab, then choose your options. The standard buttons at the bottom of the HP DeskJet 970C dialog box are: • Default – Returns all of the tab settings to the factory defaults.

  • Page 67: Setup Tab

    Setup Tab Print Quality • Draft - Quick printing • Normal - Every day printing • Best - Highest quality Choose a paper size printing from the menu Click Select Paper Type to select from a wide Click Cut Sheet range of paper types.

  • Page 68: Color Tab

    Color Tab Choose Automatic to use the system’s default Choose Manual, then ColorSmart II settings. Options to adjust color intensity. Check here to print in shades of gray. Services Tab Use the Services tab to perform routine printer maintenance. Click the button related to the task you want to do.

  • Page 69

    HP DeskJet Toolbox Use the HP DeskJet Toolbox for finding information and maintaining your printer. The HP DeskJet Toolbox is installed in the HP DeskJet Utilities group in the Program Manager. The Toolbox has two tabs: • How Do I? (see “How Do I? Tab”...

  • Page 70: Specifications

    Specifications DeskJet 970Cxi model no. C6429A I/O Interface DeskJet 970Cse model no. C6429B Centronics Parallel, IEEE 1284-Compliant with 1284-B receptacle Black Text Print Speed Universal Serial Bus Draft: 12 pages per min. Dimensions Mixed Text with Color Graphics Print Speed With Automatic Two-Sided Printing Module: Draft: 10 pages per min.

  • Page 71

    +/- .058 mm (.002 in) in normal 210 x 297 mm mode Skew: +/- .152 mm (.006 in) on plain paper +/- .254 mm (.010 in) on HP transparency films The Automatic Two-Sided Printing Module does not support all paper sizes.

  • Page 72

    User Defined Paper Size setting from the Setup Banners, A4 (210 x 297 mm, 8.27 x 11.7 in) tab on the HP Printer Properties dialog box, the paper width must be between 3 and 8.5 inches Left: 3.4 mm (0.134 in)

  • Page 73: System Requirements

    System Requirements Be sure your computer meets the following system requirements: Required Free Minimum Required Hard-disk Operating System Processor Speed Space Microsoft Windows NT 4.0 Pentium 32 MB 40 MB Microsoft Windows 95 or 98 Pentium 16 MB 40 MB Microsoft Windows 3.1x, Pentium 8 MB...

  • Page 74

    Frequently Asked Questions About USB (Universal Serial Bus) Note: If you are a Windows 2000 Professional user, visit HP’s web site at http://www.hp.com/cposupport/eschome.html for more information. What is the problem? Possible cause To solve the problem… You may not be using...

  • Page 75

    Browse the CD, select Setup, then click Open. The setup.exe file will appear in the dialog box. Click OK. Select the Remove HP DeskJet 970C Series software option to remove the software. Connect the USB cable to your printer again. The USB installation screen should appear again.

  • Page 76: Regulatory Notices

    Legal Information Regulatory Notices NOTE: This equipment has been tested and found to comply with the limits for a Class B Hewlett-Packard Company digital device, pursuant to part 15 of the FCC Models C6429A, C6429B rules. These limits are designed to provide reasonable protection against harmful This device complies with part 15 of the FCC interference in a residential installation.

  • Page 77: Limited Warranty Statement

    HP’s option. 3. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND 6. If HP is unable to repair or replace, as applicable, a NEW ZEALAND, THE TERMS IN THIS WARRANTY defective product which is covered by HP’s warranty,...

  • Page 78: Index

    DOS, printing 2400 x 1200 dpi Power PhotoREt 2400 x 1200 printing Resume How Do I? tab PhotoREt – HP Customer Care Draft mode cables HP JetDirect External Print Server print speed connecting drivers parallel duty cycle recommended...

  • Page 79

    Power button I/O interface noise consumption icons, print cartridge status emissions cord IN tray printer light capacity of Normal mode power adapter print speed previewer drying cycle print cartridge status Estimated Ink Levels tab icons online support, web site streaking Print Cartridge Status light operating environment installing...

  • Page 80

    – components types of media size, media connections printing problems software controlling problems HP JetDirect External Print dimensions error writing to USB port Servers driver updates ink streaks installing parallel port drivers installing printer software installing Windows 3.1x...

  • Page 81

    Universal Serial Bus, See USB updates for software cable setup communications enabled or not enabling port host controller hubs increasing speed installation installation screen installing software port problems root hub warranty extensions statement web sites weight paper printer recommended media Windows 3.1x compatibility...

  • Page 82: Environmental Statement, Energy Consumption

    Product Take-back - To return this product and the resulting demands on natural resources. This ink cartridges to HP at the end of its useful life, printer is suited for the use of recycled papers call your local HP Sales or Service Office for according to DIN 19 309.

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