Troubleshooting - CyberHome 4620 User Manual

TROUBLESHOOTING

The player does not power on.
The disc tray cannot be closed.
A specific disc does not play.
The remote control does not work.
No picture.
The picture appears stretched or
squeezed.
No sound from TV or speakers.
Subtitles are not shown.
When there is a problem, it does not mean malfunction. Before sending for
repair, please examine your device according to the following:
• The AC power cord may be loose or not plugged in. Make sure the power
cord is secure in the AC socket.
• The disc may not be properly placed. Please place in the disc again.
• You inserted the wrong disc type.
• The parental control feature is activated. For deactivating the parental con-
trol feature please read section "Password" in chapter "User prefer-
ences" (see page 54).
• The disc may be dirty. Try cleaning the disc.
• Make sure the disc is placed with the labeled side facing up.
• The region code of the disc may not match that of the player. In this case,
the disc cannot be used.
• The disc may not be compliant to an industry standard.
• You have selected or set the wrong channel number on the TV for the DVD
player. Select the correct channel number.
• The cables connecting the TV and the DVD player may be loose. Check the
cables.
• Make sure you are aiming the remote control directly at the player's remote
control sensor, located on the front of the player.
• There is a technical problem. Take out the battery from the battery compart-
ment, wait for 10 seconds and re-insert it.
• Make sure there are no obstacles between the remote control and the play-
er.
• The battery may be used up. Change the battery in the remote control.
• You could be using the remote control too far away. Try closer.
• Make sure the video cables connecting the DVD player to your TV or beam-
er are secure.
• The TV is not set to the DVD/Video mode. Set the TV to the Audio-Video
program (e.g. AV1 or AV2).
• The video aspect ratio may be set wrong for your television type. Enter the
setup menu and select the "Video setup page". Try changing the "TV
shape" setting to Normal/PS 4:3 (Pan & Scan), if you are using a standard
TV, or "Wide 16:9" if your TV is a wide-screen type. Do not change the TV
shape setting based on the format of a DVD. This setting applies only to the
TV's aspect ratio.
• The volume is set to minimum. Raise up the volume.
• Make sure the audio cables connecting the DVD player to your speakers, TV
or receiver are secure.
• The sound is muted. Press the "MUTE" button on the remote control to
switch on the sound again.
• The movie is paused. There is no sound during pause or search modes.
• There may be a mistake in the audio setup. Reset to the original settings.
• Press the "SUBTITLE" button on the remote control to switch the subtitles
on.
• The subtitle display is only supported on DVDs.
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