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TROUBLESHOOTING
Symptom
"READ ERROR"
"NO DEVICE"
"COPY PRO"
"NA DEVICE"
"NO MUSIC"
"iPod ERROR"
• Sound cannot be heard
during playback.
• Sound output only
from the Android
device.
Cannot playback at
[BROWSE MODE].
"NO DEVICE" or
"READING" keeps
flashing.
Playback is intermittent
or sound skips.
"ANDROID ERROR" /
"NA DEVICE"
16
JS_KWD_DPX301U_KN_EN_3.indd 16
Remedy
Copy the files and folders onto the USB device again. If this
does not solve the problem, reset the USB device or use
another USB device.
Connect a USB device, and change the source to USB again.
A copy-protected file is played.
Connect a supported USB device, and check the connections.
Connect a USB device that contains playable audio files.
• Reconnect the iPod.
• Reset the iPod.
• Reconnect the Android device.
• If in [HAND MODE], launch any media player application
on the Android device and start playback.
• If in [HAND MODE], relaunch the current media player
application or use another media player application.
• Restart the Android device.
• If this does not solve the problem, the connected Android
device is unable to route the audio signal to unit. ( 18)
• Make sure KENWOOD MUSIC PLAY APP is installed on the
Android device. ( 7)
• Reconnect the Android device and make the appropriate
setting in [ANDROID SETUP]. ( 8)
• If this does not solve the problem, the connected Android
device does not support [BROWSE MODE]. ( 18)
• Switch off the developer options on the Android device.
• Reconnect the Android device.
• If this does not solve the problem, the connected Android
device does not support [BROWSE MODE]. ( 18)
Turn off the power saving mode on the Android device.
• Reconnect the Android device.
• Restart the Android device.
Symptom
Remedy
"ADD ERROR" /
New station creation is unsuccessful.
"SEARCH ERROR"
"CHECK DEVICE"
Check the Pandora application on your device.
"NO SKIPS"
The skip limit has been reached.
"NO STATIONS"
No stations are found.
"STATION LIMIT"
The number of registered stations has reached its limit.
Retry after deleting unnecessary stations from your device.
"CONNECT ERROR"
Communication is unstable.
"RATING ERROR"
Registration of thumbs up/thumbs down has failed.
"LICENSE ERROR"
You try to access from a country which Pandora is not
deliverable.
iHeartRadio station
If "Explicit Content" in [Account Settings] is checked in the web
cannot be selected.
version of iHeartRADIO, custom stations become unavailable.
"CANNOT CREATE"
Custom station name creation is unsuccessful.
"CANNOT SAVE"
Addition to the favorite category failed.
"DISCONNECTED"
Check the connection to the device.
"NO SKIPS"
The skip limit has been reached. Retry later.
"NO STATIONS"
No stations are found.
"NOT CONNECTED"
Link to the application is impossible.
"IHEARTLINK UP"
Make sure you have installed the latest version of the
iHeart Link for KENWOOD application on your device.
"PLEASE LOGIN"
You haven't log in. Log in again.
"STATION NOT AVAILABLE" Broadcast from the station is over.
"STATION NOT SELECTED" No station is selected.
"STREAM ERROR"
Broadcast data is interrupted.
"THUMB FAILED"
Registration of Thumbs Up/Down has failed.
"TIMED OUT"
The request has resulted in time-out.
13/10/2014 5:13:22 PM
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