Troubleshooting - Toshiba STOR.E CANVIO User Manual

Q: Do I need USB drivers for Windows Vista, XP, Windows 7 or 8?
A: No, they are already available with your operating system.
Q: Can I boot my system from the drive?
A: No, because Windows does not support booting from external hard disk
drives.
Q: Why doesn't the drive need a fan?
A: The drives are designed to have optimal heat dissipation, and therefore
no fan is required. This results in a near silent operation.
Q: Why is the capacity of my drive (as shown in Windows) lower than the
drives actual stated capacity?
A: This difference can be explained because of the different methods of
calculating the capacity.
Hard drive manufacturers calculate on the decimal system, while the
operating system calculates in the binary system.
Example decimal:
1GB = 1,000MB = 1,000,000KB = 1,000,000,000 bytes
Example binary:
1GB = 1,024MB = 1,048,576KB = 1,073,741,824 bytes
As a result, a 120GB (decimal) hard disk appears in Windows to have
just 112GB (binary).
Q: Can I use my drive to copy an operating system from one computer to
another?
A: No, you must follow the operating system supplier instructions for
installation. A simple copy does not work.
Q: Does Toshiba offer a data recovery services?
A: Yes, Toshiba offers a Data Recovery Service for external hard drives.
Please check our website www.toshiba-europe.com/services
for further information about this service.

Troubleshooting

My computer does not recognize the disk drive at all.
Make sure all of your connections are secure.
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If using an add-on card, make sure it is working properly and update the
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software/firmware.
If using Windows XP, make sure you have Service Pack 1 or later.
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User's Manual
STOR.E CANVIO 3.5" Desktop
EN-8