Getting Support; Support Through Remote Management - Samsung H5500series E-Manual

Getting Support

The TV has several built-in systems designed for user and TV system support.

Support through Remote Management

MENU Support Remote Management
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If you need assistance with your TV, you can use this feature to let Samsung Electronics diagnose
your TV remotely. You will need to read and agree to the service agreement before using this feature.
A Samsung Electronics technician will then diagnose, repair, and update your TV remotely.
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This option requires an Internet connection.
What Does Remote Service Do?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can
remotely.
Diagnose your TV
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Adjust the TV settings for you
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Perform a factory reset your TV
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Install recommended firmware updates
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