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 Apple Technician Guide
Mac Pro (Early 2009)
Updated: 2010-06-03

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Troubleshooting

   Also See for Apple Mac Pro

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   Summary of Contents for Apple Mac Pro

  • Page 1

     Apple Technician Guide Mac Pro (Early 2009) Updated: 2010-06-03...

  • Page 2

    Under the copyright laws, this document may not be copied, in whole or in part, without the written consent of Apple. Every effort has been made to ensure that the information in this document is accurate. Apple is not responsible for printing or clerical errors.

  • Page 3: Table Of Contents

    Troubleshooting General Troubleshooting 15 Update System Software 15 Troubleshooting Theory 15 Emerging Issues 15 Hardware vs. Software 15 Mac Pro Firmware Updates 16 Memory Configuration 17 Memory Diagnostic LEDs 19 PCIe/Graphics Cards 21 Functional Overview 22 Block Diagram 24 Common Reset Procedures 25...

  • Page 4

    Noise/Hum/Vibration 52 Burnt Smell/Odor 54 Uncategorized Symptom 55 Communications 56 Ethernet Port/Device Issue 56 AirPort/Bluetooth: Defective Wireless Devices 58 No/Poor Wireless Signal 60 Wireless Input Device Loses Connection 62 AirPort Card: Kernel Panic 64 Wireless Performance Issue / Slow Connection 65 Wireless Input Device Doesn’t Pair 67 Uncategorized Symptom 69 Mass Storage 70...

  • Page 5

    Power Supply 132 AirPort Extreme Card 136 Bluetooth Card 138 Battery 140 Removal 141 Reassembly 141 PCIe Fan 142 Removal 143 Reassembly 143 Mac Pro RAID Card and Battery 144 Removal 145 Reassembly 146 Processor Cage 148 Processor Cage Fans,...

  • Page 6

    Front and Rear 151 Speaker Assembly 153 Processor Heatsinks, 8 Core 155 Removal 156 Reassembly 157 Processor Heatsink, Quad Core 161 Removal 162 Reassembly 162 Processor, 8 Core 166 Removal 167 Reassembly 168 Processor, Quad Core 171 Removal 172 Reassembly 174 Processor Board, 8 Core 177 Processor Board, Quad Core 179 Processor Tray Support Plate 181...

  • Page 7: About This Guide

     Apple Technician Guide About This Guide Mac Pro (Early 2009) © 2009 Apple Inc. All rights reserved.

  • Page 8: Manual Updates

    Bluetooth Card: Changed tool to jewleler’s #0 Phillips screwdriver Update 1 July 2009 Take Apart: • General Information: In Tools section, added Apple part number 922-7122 to long-handled, magnetized 3 mm flathead hex screwdriver • Backplane Board: Updated screws from 9 to 10...

  • Page 9: Feedback

    Feedback We want your feedback to help improve this and future Technician Guides! Please email any comments to: smfeedback3@apple.com 2010-06-03 Mac Pro (Early 2009) About This Guide — Feedback...

  • Page 10: Basics

     Apple Technician Guide Basics Mac Pro (Early 2009) © 2009 Apple Inc. All rights reserved.

  • Page 11: Overview

    Built-in Bluetooth 2. 1 + EDR (Enhanced Data Rate) • Optional ATI Radeon 4870 graphics card, Mac Pro RAID card, AirPort card, 1 TB SATA drive, and dual-channel and quad-channel 4 Gb Fibre channel cards For more information, refer to http://www.apple.com/macpro/.

  • Page 12: How To Identify Quad-core And 8-core Processor Configurations

    How to Identify Quad-Core and 8-Core Processor Configurations To identify the configuration of a Mac Pro (Early 2009) computer, check the code on the computer’s configuration label, which is located on the computer’s back panel directly below the video ports. See “Serial Number...

  • Page 13: Serial Number Location

    Serial Number Location The Mac Pro (Early 2009) serial number is located on the configuration label, directly below the configuration description. 2010-06-03 Mac Pro (Early 2009) Basics — Overview...

  • Page 14: Troubleshooting

     Apple Technician Guide Troubleshooting Mac Pro (Early 2009) © 2009 Apple Inc. All rights reserved.

  • Page 15: General Troubleshooting

    HT2956—Troubleshooting Mac OS X installation from CD or DVD <http://support.apple.com/ kb/HT2956> For information on how to troubleshoot a software issue, refer to: HT1199—Mac OS X: How to troubleshoot a software issue <http://support.apple.com/kb/ HT1199> 2010-06-03 Mac Pro (Early 2009) General Troubleshooting — Update System Software...

  • Page 16: Mac Pro Firmware Updates

    Macs,” to perform an EFI and/or SMC firmware update. Information about firmware versions for Intel Macs can be found in KnowledgeBase article 303880, “Mac OS X: Firmware Updates for Intel-based Macs.” 2010-06-03 Mac Pro (Early 2009) General Troubleshooting — Mac Pro Firmware Updates...

  • Page 17: Memory Configuration

    Memory Configuration Mac Pro (Early 2009) comes with a minimum of 3 GB of memory, installed as three 1 GB unbuffered dual inline memory modules (UDIMMs). DIMMs must fit these specifications: • PC3-8500,1066 MHz, DDR3 SDRAM UDIMMs • 72-bit wide, 240-pin modules •...

  • Page 18

    You can install different size DIMMs in Mac Pro (Early 2009). However, for best performance, Apple recommends you install equal-size DIMMs (all 1, 2, or 4 GB) filling the slots in the order listed in this table. Note that you cannot place a DIMM in slot 4, without first placing a DIMM in slot 3;...

  • Page 19: Memory Diagnostic Leds

    To diagnose memory issues, start up the computer and check the diagnostic memory LEDs. An illuminated, red LED indicates its associated DIMM may be poorly seated or failed. Note that Apple System Profiler does not report unseated or failed memory. You must use the memory LEDs to locate DIMM issues.

  • Page 20

    (or DIMM 7) LED illuminated? 2. Reinstall DIMM 4 (or DIMM 8). Restart Replace DIMM 4 (or DIMM 8) with computer. Is one or both LEDs new DIMM. illuminated? Issue resolved. 2010-06-03 Mac Pro (Early 2009) General Troubleshooting — Memory Diagnostic LEDs...

  • Page 21: Pcie/graphics Cards

    • Slots 3 and 4: x4 PCIe 2.0 Important: Graphics cards from previous Power Mac G5 and Mac Pro models are not software- compatible with Mac Pro (Early 2009) models. Important: Combined maximum power consumption for all four PCIe slots must not exceed 300 W.

  • Page 22: Functional Overview

    CPU B Heatsink Fan and Thermal Sensor * Freezes (Dual CPU configuration only) * Kernel panic * Intermittent shutdown * Freezes * Noisy or fast fans * Slow or reduced performance 2010-06-03 Mac Pro (Early 2009) General Troubleshooting — Functional Overview...

  • Page 23

    * Freezes or unstable system * Freezes during boot * Noisy or fast fans * Kernel panic * Slow or reduced performance * No hardware RAID (No boot) * Drive spin-down 2010-06-03 Mac Pro (Early 2009) General Troubleshooting — Functional Overview...

  • Page 24: Block Diagram

    Block Diagram 2010-06-03 Mac Pro (Early 2009) General Troubleshooting — Block Diagram...

  • Page 25: Common Reset Procedures

    If the computer still exhibits these types of issues after you’ve restarted the computer, try resetting the SMC by removing AC power: 1. From the Apple menu, choose Shut Down (or if the computer is not responding, hold the power button until it turns off).

  • Page 26

    Note: The Shift key should be held as soon as possible after the startup tone but not before. 4. Release the Shift key when you see the screen with the gray Apple and progress indicator (looks like a spinning gear). During startup, ”Safe Boot” appears on the Mac OS X startup screen.

  • Page 27: Power-on Self Test: Ram And Processor Verification

    If the computer is experiencing an issue booting, resetting the RTC may resolve it. Follow these steps to reset the RTC: 1. From the Apple menu, choose Shut Down (or if the computer is not responding, hold the power button until it turns off).

  • Page 28: Minimum Configuration Testing

    AirPort card • Bluetooth card • Battery • PCIe fan • Processor cage (including fans) • Front panel board Disconnect all cables from the backplane board, except the power supply. 2010-06-03 Mac Pro (Early 2009) General Troubleshooting — Minimum Configuration Testing...

  • Page 29

    2. Attach a known good power cord from a known good AC source to the Mac Pro. Note: When connecting the Mac Pro to AC power, verify that the LEDs for OVTMP CPUA and OVTMP CPUB briefly flash red (less than 0.5 sec). The LEDs are located under hard drive bay 1 on the backplane board.

  • Page 30

    Front and rear processor cage fans (and PCIe fan, if installed) should spin slowly 8. Disconnect AC power cord. At this point, if the Mac Pro powers ON using a known good front panel board, power button, and cable, make your testing easier by using it instead of jumpering SYS_PWR solder pads.

  • Page 31

    After a short time during boot, verify if a red-colored LED is illuminated within the optical audio out jack at the rear of the Mac Pro. If it is, it means software drivers have been loaded. 14. Disconnect AC power cord. Install a known good compatible PCIe graphics card into slot 1 and attach a known good display.

  • Page 32: Processor Diagnostic Leds

    Verify no grime or foreign debris is causing contact issues on the video card and mating connector on backplane board. 15. Connect AC power cord. Power Mac Pro ON either by PWR_ON solder pads or front panel board. Expected behavior: •...

  • Page 33

    For 8 core riser boards only: determine if the error LED follows the processor by swapping processor A and processor B locations. 2010-06-03 Mac Pro (Early 2009) General Troubleshooting — Processor Diagnostic LEDs...

  • Page 34: Symptom Charts Overview

    Symptom Charts Overview Use the following as a general troubleshooting road map for Mac Pro (Early 2009). Check Result Action 1. Plug known good power source and Computer powers on. Go to step 2. power ON computer. Does computer power ON?

  • Page 35

    √ Reaches the desktop without kernel symptom charts. panic/freezes √ Computer sleeps/wakes and does not shutdown √ USB and FireWire functional √ Ethernet /AP works Use wireless mouse or keyboard, pair with the device. Does Bluetooth connection work? 2010-06-03 Mac Pro (Early 2009) Symptom Charts...

  • Page 36

    Record sound using QuickTime Player app, and play it to check for audio in/out functionality. Does internal and external audio in/out work? 2010-06-03 Mac Pro (Early 2009) Symptom Charts...

  • Page 37: Startup And Power Issues

    After 5 seconds press the power button and verify if the No HD computer turns on. No fans spin Reset RTC. No light if Caps Lock pressed Non-operational 2010-06-03 Mac Pro (Early 2009) Symptom Charts — No Power/Dead Unit...

  • Page 38

    5V STBY LED illuminates reappears. Replace affected when you press the DIAG module. Then go to step 6. button on the backplane board. Replace backplane board and retest. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — No Power/Dead Unit...

  • Page 39

    Go to step 1. LEDs; however, there won’t be any other activity since there are no processors. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — No Power/Dead Unit...

  • Page 40: Intermittent Shutdown

    Reconnect the power cord ensuring the power button is not being pressed at the time. After 5 seconds press the power button and verify if the computer turns on. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Intermittent Shutdown...

  • Page 41

    OS restart/sleep. Clean install X installed. customer HD with compatible Verify computer stays ON OS. Perform all Software without any intermittent Updates if required. shutdown/restart/sleep. Go to step 5 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Intermittent Shutdown...

  • Page 42

    Run Apple Service Diagnostic from an external USB drive. Suggest to also go to Minimum Configuration Testing if no errors are found. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Intermittent Shutdown...

  • Page 43: Memory Issues/kernel Panic And Freezes

    9. Startup with ‘Shift’ key down for safe mode boot. Check panic.log info for crash cause. 10. Startup from original install media, or known good boot device with compatible OS X. 11. Run AHT or ASD. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Memory Issues/Kernel Panic and Freezes...

  • Page 44

    Utility drive test and replace hard drive if test fails. Clean Install with compatible Mac OS X Computer had kernel panic or freeze during boot. Go to step 5 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Memory Issues/Kernel Panic and Freezes...

  • Page 45

    Check panic log to determine an I/O crash. Go to step 8 if an I/O interface has crashed, i.e. AirPort card, Bluetooth card, hard drive, optical drive etc 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Memory Issues/Kernel Panic and Freezes...

  • Page 46

    If PCIe card, try using known good, compatible PCIe card, If issue resolved, replace defective PCIe card. Computer still has kernel panic or freeze during startup. Go to step 8. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Memory Issues/Kernel Panic and Freezes...

  • Page 47

    ASD does not report any errors, or is unable to run without experiencing kernel panic or freeze. Go to Minimum Configuration Testing. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Memory Issues/Kernel Panic and Freezes...

  • Page 48: No Video

    Video observed. Go to step 2. Attach a known good display to the video card. Power ON No video observed. Go to the computer and verify video step 3. is observed on the display. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — No Video...

  • Page 49

    OK compatible. Video quality problem evident after booting. Verify video card fan operating, and is not clogged with dust preventing adequate cooling. Go to step 6. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — No Video...

  • Page 50

    A. Verify video observed. 8. If 8-core computer, swap Replace defective processor. removed processor with processor currently in socket Replace processor board. A and retest. Verify video is observed. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — No Video...

  • Page 51: Power, But No Boot

    Verify the Startup DIMMs. Ensure the DIMMs Manager appears. installed correctly following the recommended DIMM arrangement (see Memory Configuration) or crashing problems will arise. Go to step 3 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Power, but No Boot...

  • Page 52: Noise/hum/vibration

    RPM to increase allowing the computer to remain within normal operating temperature range. Quitting computer intensive processes should allow the fans to slow after a brief period. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Noise/Hum/Vibration...

  • Page 53

    Replace affected fan assembly. cables routed under or near Retest fan assembly that might cause interference with the fan blades. After reassembling display, verify that the noise issue is resolved. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Noise/Hum/Vibration...

  • Page 54: Burnt Smell/odor

    Foreign contaminants are not covered by Apple warranties Go to step 2 2. Inspect PCB’s and components Replace any affected modules for indications of a thermal event Go to step 3 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Burnt Smell/Odor...

  • Page 55: Uncategorized Symptom

    If not, document reported Unable to locate appropriate symptom and send feedback to smfeedback@apple. symptom code stating that a suitable symptom code could not be found. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Uncategorized Symptom...

  • Page 56: Communications

    Go to step 2. will make physical contact with Cat5 network cable. Pins are damaged or bent flat, replace backplane board. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Ethernet Port/Device Issue...

  • Page 57

    No repair is necessary. If there are connection dropouts or poor performance not seen on a known good test computer, replace the backplane board. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Ethernet Port/Device Issue...

  • Page 58: Airport/bluetooth: Defective Wireless Devices

    Software and Firmware have (Bluetooth) Ensure been applied. target devices are set to discoverable. If card is not detected or software updates do not resolve issue, go to step 2. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — AirPort/Bluetooth: Defective Wireless Devices...

  • Page 59

    Bluetooth module compatible with product. Use known good Bluetooth module. Go to step 7. 7. (Bluetooth) Try a known good Replace Bluetooth antenna Bluetooth antenna board. board. Replace backplane board. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — AirPort/Bluetooth: Defective Wireless Devices...

  • Page 60: No/poor Wireless Signal

    Network -> AirPort card applied. Ensure MAC address filtering is not enabled on the Base Station or using hidden network. If card is not detected, go AirPort/Bluetooth - Defective Wireless Devices. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — No/Poor Wireless Signal...

  • Page 61

    Reseat antenna connections. of damage or wear, go to step 5 5. (AirPort) Try a known Replace AirPort Extreme card good AirPort Extreme card compatible with product Replace backplane board. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — No/Poor Wireless Signal...

  • Page 62: Wireless Input Device Loses Connection

    Bluetooth device is on, in close user’s device, go to step 4. range and discoverable mode. Is computer’s Bluetooth pairing Attempt Bluetooth repair, go with known good wireless to step 5. device? 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Wireless Input Device Loses Connection...

  • Page 63

    Issue resolved or turn on System Preferences: issue not repeatable. Bluetooth: Advanced: “Open Bluetooth Setup Assistant at start up when no input device is present” . 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Wireless Input Device Loses Connection...

  • Page 64: Airport Card: Kernel Panic

    Verify if Kernel Panic condition still occurs. If the kernel panic symptom continues, go to step 4 2010-06-03 Mac Pro (Early 2009) Symptom Charts — AirPort Card: Kernel Panic...

  • Page 65: Wireless Performance Issue / Slow Connection

    (AirPort) or pair with wireless keyboard (Bluetooth) 7. Use Software Update to make sure all AirPort and Bluetooth software and firmware updates have been applied. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Wireless Performance Issue / Slow Connection...

  • Page 66

    If the connectors are secure, attached to Bluetooth antenna. antenna connections not reversed and shown no signs Reseat antenna connections. of damage or wear, go to step 6 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Wireless Performance Issue / Slow Connection...

  • Page 67: Wireless Input Device Doesn't Pair

    4. If the Bluetooth pairs with no problems, probe about potential interference issue at user’s site. Refer to http://support.apple.com/kb/HT1365. 5. Check device compatibility on manufacturers website or product documentation. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Wireless Input Device Doesn’t Pair...

  • Page 68

    Go to step 6. 6. (Bluetooth) Try a known good Replace Bluetooth module Bluetooth module compatible with product Use known good Bluetooth module. Go to step 7.. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Wireless Input Device Doesn’t Pair...

  • Page 69: Uncategorized Symptom

    If not, document reported Unable to locate appropriate symptom and send feedback to smfeedback@apple. symptom code stating that a suitable symptom code could not be found. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Uncategorized Symptom...

  • Page 70: Mass Storage

    Go to step 2. affected hard drive. Start up from Restore DVD and launch Go to step 3. Disk Utility. Is the affected hard drive available for Disk Utility to repair? 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Hard Drive Read/Write Issue...

  • Page 71

    Note: Formatting erases all data. Ensure customer data is backed up prior to beginning this step. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Hard Drive Read/Write Issue...

  • Page 72: Hard Drive Not Recognized/not Mounting

    If the computer has not been verified with a known good hard drive, go to step 3; otherwise take affected hard drive to step 6. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Hard Drive Not Recognized/Not Mounting...

  • Page 73

    Note: Formatting erases all data. Ensure customer data is backed up prior to beginning this step. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Hard Drive Not Recognized/Not Mounting...

  • Page 74: Hard Drive Noisy

    Go to step 4. 3. Verify if the hard drive remains Go to step 4. excessively noisy compared to Issue resolved. other hard drives of the same vendor and model. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Hard Drive Noisy...

  • Page 75: Optical Drive Won't Accept/reject Media

    • Cannot eject a disc placed into 3. Inspect optical drive enclosure door and drive tray the drive for obstructions. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Optical Drive Won’t Accept/Reject Media...

  • Page 76

    5. Does media eject from the Issue resolved. optical drive on command? Replace damaged optical drive or computer enclosure that interferes with disc use. Won’t eject Optical drive damaged Enclosure damaged 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Optical Drive Won’t Accept/Reject Media...

  • Page 77: Optical Drive Read/write Data Error

    Go to step 2. surface of media? Mechanical interference internal to optical drive is affecting rotational spin of media, replace optical drive.. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Optical Drive Read/Write Data Error...

  • Page 78

    6. 6. Test write data to compatible Issue resolved. CD and DVD media. Verify recorded media is recognized Go to step 3 and reads reliably. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Optical Drive Read/Write Data Error...

  • Page 79: Optical Drive Not Recognized/not Mounting

    Check Finder with System Profiler? Preferences: General, and make sure “CD’s, DVD’s and iPods” is checked under “Show these items on the desktop.” Go to step 2 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Optical Drive Not Recognized/Not Mounting...

  • Page 80

    CD Replace backplane board and DVD media. Verify burned media is recognized and reads Replace the optical drive. reliably. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Optical Drive Not Recognized/Not Mounting...

  • Page 81: Optical Drive Noisy

    • Scratches, chips, warping, delaminating disc surfaces • Low quality and consumer recorded media where the recording has not been optimized may cause excessive seeking and read/write retries. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Optical Drive Noisy...

  • Page 82

    Verify if optical drive is still noisy. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Optical Drive Noisy...

  • Page 83

    Noise does not appear to be Media may be mounting on a optical drive related. Go to defective internal spindle hub. another noise related flow Is the noise related to disc spin? 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Optical Drive Noisy...

  • Page 84: Optical Drive Not Performing To Specs

    Optical drive reads CD only, or optical drive reads DVD only indicates optical laser issue. Replace optical drive. Optical drive cannot read any media reliably, Go to step 2 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Optical Drive Not Performing to Specs...

  • Page 85: Uncategorized Symptom

    If not, document reported Unable to locate appropriate symptom and send feedback to smfeedback@apple. symptom code stating that a suitable symptom code could not be found. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Uncategorized Symptom...

  • Page 86: Input/output Devices

    Deep Dive Check Result Action Code 1. Disconnect all peripherals Go to step 2 except for a known good Apple USB device. Repeat step 1 2010-06-03 Mac Pro (Early 2009) Symptom Charts — USB Port Does Not Recognize Known Devices...

  • Page 87: Firewire Port Does Not Recognize Known Good Devices

    4. Verify any external FireWire devices with large power requirements have their own external power supplies. 5. Verify external FireWire device cables by using known good cables. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — FireWire Port Does Not Recognize Known Good Devices...

  • Page 88

    Verify a known good Replace front panel board. FireWire device connected to a rear port on the computer is Backplane board failure. recognized Replace backplane board. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — FireWire Port Does Not Recognize Known Good Devices...

  • Page 89: No Audio From Internal Speaker

    The wrong output device shown. ie headphones. Go to step 6 3. Verify sound is heard from Issue resolved internal speaker. No audio heard. Go to step 4 2010-06-03 Mac Pro (Early 2009) Symptom Charts — No Audio from Internal Speaker...

  • Page 90: Distorted Audio From Internal Speaker

    4. Compare the same sound and the audio output settings against another known good computer to make sure the sound file is the cause, and not the hardware. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Distorted Audio from Internal Speaker...

  • Page 91

    5. 5. Using a known good audio Issue resolved. source verify the internal speaker no longer produces Replace the backplane board. distorted sound. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Distorted Audio from Internal Speaker...

  • Page 92: Front Headphone Jack Has No Audio

    Headphones shown, e.g., internal speaker. selected. Go to step 6 3. Verify sound is heard from Issue resolved headphones. No audio heard. Go to step 4 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Front Headphone Jack Has No Audio...

  • Page 93: Line-in Jack Has No Input

    6. Adjust Input volume slider to maximum and play sound into Line In. Verify if the Input level shows moving bars relating to the sound being input. 7. Reset PRAM 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Line-In Jack Has No Input...

  • Page 94

    Input to Line In. Go to step 3 3. Verify the Input level shows Issue resolved moving bars relating to the sound being input. Replace backplane board. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Line-In Jack Has No Input...

  • Page 95: Line-in Jack Has Distorted Input

    The wrong input device jack. Manually switch System shown, e.g. internal Preference Sound Input to Line microphone. Manually switch System Preference Sound Input to Line In. Go to step 3 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Line-In Jack Has Distorted Input...

  • Page 96: Rear Line-out Jack Has No Audio

    Go to step 2 devices: Audio (Built In) Intel High Definition Audio. Look for No built-in audio devices Internal Line-Out Connection: available. Replace backplane 1/8 inch Jack. board. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Rear Line-Out Jack Has No Audio...

  • Page 97

    System Preference Sound Output to Line Out. Go to step 3 3. Verify sound can be heard Issue resolved from headphoe or external speakers. Replace backplane board. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Rear Line-Out Jack Has No Audio...

  • Page 98: Optical Digital Audio In Has No Input

    Go to step 2 High Definition Audio. Look for No built-in audio devices Optical Digital In Connection: available. Replace backplane S/P - DIF IN. board 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Optical Digital Audio In Has No Input...

  • Page 99

    Verify that you replace backplane board. hear the audio being played back through the computer’s speaker and see VU meter activity for that instrument. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Optical Digital Audio In Has No Input...

  • Page 100: Optical Digital Audio Out Has No Output

    Go to step 2 High Definition Audio. Look for No built-in audio devices Optical Digital Out Connection: available. Replace backplane S/P - DIF OUT. board 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Optical Digital Audio Out Has No Output...

  • Page 101: Uncategorized Symptom

    If not, document reported Unable to locate appropriate symptom and send feedback to smfeedback@apple. symptom code stating that a suitable symptom code could not be found. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Uncategorized Symptom...

  • Page 102: Mechanical Issues: Thermals And Enclosure

    9. If there is abnormal temperature, overall computer speed will be noticeably reduced. If abnormal temperature can’t be lowered to within normal range, a force shutdown will occur. . 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Computer Runs Slow with Fast/Failed Fans...

  • Page 103

    Run - Sensor related failures Apple Service Diagnostic to - For Heatsink failures verify the thermal sensor and fan circuity are functioning correctly. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Computer Runs Slow with Fast/Failed Fans...

  • Page 104: Power Button Stuck

    Reset Reconnect power cord. Wait 5 SMC has resolved the issue. seconds. Verify the computer turns ON when press the Go to step 3 power button. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Power Button Stuck...

  • Page 105

    Momentarily jumper SYS PWR pads to power the computer on. Verify the computer turns ON. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Power Button Stuck...

  • Page 106: Internal Cables And Connectors Defective

    For cables and connectors on boards For power supply For mass storage Replace affected part. For cables For cables and connectors on boards For power supply For mass storage 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Internal Cables and Connectors Defective...

  • Page 107: Mechanical/physical Damage

    If not, document reported Unable to locate appropriate symptom and send feedback to smfeedback@apple. symptom code stating that a suitable symptom code could not be found. 2010-06-03 Mac Pro (Early 2009) Symptom Charts — Mechanical/Physical Damage...

  • Page 108: Take Apart

     Apple Technician Guide Take Apart Mac Pro (Early 2009) © 2009 Apple Inc. All rights reserved.

  • Page 109: General Information

    General Information Orientation For most take-apart procedures, Apple recommends laying the computer on its side before removing or installing the part. For proper operation, however, Apple recommends running the unit in the upright position. Never operate the computer on its side with the access panel facing down.

  • Page 110: Icon Legend

    Note on Illustrations Because a pre-production model was used for the illustrations in this manual, you may notice small differences between the image pictured and the computer you are servicing. 2010-06-03 Mac Pro (Early 2009) General Information — Icon Legend...

  • Page 111: Opening The Computer

    • Unplug all external cables except power cord. • Touch metal PCI cover on back of computer. • Unplug power cord. • Put on ESD strap. Tools • ESD wrist strap 2010-06-03 Mac Pro (Early 2009) Take Apart — Opening the Computer...

  • Page 112

    Reassembly Note: Make sure latch is in up position before replacing access panel. Otherwise, panel will not seat correctly in enclosure. 2010-06-03 Mac Pro (Early 2009) Take Apart — Opening the Computer...

  • Page 113: Hard Drive

    • Height: 1.0 in. (25.4mm) Important: To install SAS drives in computer, you must also install optional Mac Pro RAID Card. Tools • ESD wrist strap • Phillips #1 screwdriver 2010-06-03 Mac Pro (Early 2009) Take Apart — Hard Drive...

  • Page 114: Removal

    Note: Carrier for this computer is new. Do not use carrier from previous models. Slide drive carrier over guides and into drive bay until drive snaps into place. 2010-06-03 Mac Pro (Early 2009) Take Apart — Hard Drive...

  • Page 115: Formatting A New Drive

    Note: If you are formatting the primary drive, use Disk Utility program on Install Disk. Click on Partition tab. Click on “Options” and verify GUID is selected if this is a bootable drive. Apply change by clicking on “Partition” button. 2010-06-03 Mac Pro (Early 2009) Take Apart — Hard Drive...

  • Page 116: Optical Drive Carrier And Optical Drive

    Note: To eject media in drives: • Top — Press Eject key. • Bottom— Press Option and Eject keys. Tools • ESD wrist strap • Phillips #1 screwdriver 2010-06-03 Mac Pro (Early 2009) Take Apart — Optical Drive Carrier and Optical Drive...

  • Page 117: Removal

    Note: Middle connector (marked A) disconnects from top drive and end connector (marked B) disconnects from bottom drive (if installed). 2010-06-03 Mac Pro (Early 2009) Take Apart — Optical Drive Carrier and Optical Drive...

  • Page 118: Reassembly

    (if installed). Slide carrier over guides and into place in optical drive bay. Important: Do not catch cable under carrier as you slide it into bay. 2010-06-03 Mac Pro (Early 2009) Take Apart — Optical Drive Carrier and Optical Drive...

  • Page 119: Processor Tray

    Note: Processor tray includes processor heatsink(s), processor(s), DIMMs, processor board, and processor tray support plate. Tools • ESD wrist strap • Soft, clean cloth 2010-06-03 Mac Pro (Early 2009) Take Apart — Processor Tray...

  • Page 120

    Removal Press down and release 2 latches on front of processor tray. Holding tray by latches, lift it out of computer. Place tray DIMM side up on soft, clean cloth. 2010-06-03 Mac Pro (Early 2009) Take Apart — Processor Tray...

  • Page 121: Memory Dimms

    • Processor tray Warning: DIMMs may be very hot. Always wait 5–10 minutes for computer to cool down before removing or installing memory. Tools • ESD wrist strap 2010-06-03 Mac Pro (Early 2009) Take Apart — Memory DIMMs...

  • Page 122: Memory Configuration

    Memory Configuration Mac Pro (Early 2009) comes with a minimum of 3 GB of memory, installed as three 1 GB unbuffered dual inline memory modules (UDIMMs). DIMMs must fit these specifications: • PC3-8500,1066 MHz, DDR3 SDRAM UDIMMs • 72-bit wide, 240-pin modules •...

  • Page 123

    4 GB DIMMs for a total of up to 32 GB of memory. You can install different size DIMMs in Mac Pro (Early 2009). However, for best performance, Apple recommends you install equal-size DIMMs (all 1, 2, or 4 GB) filling the slots in the order listed in this table.

  • Page 124: Removal

    DIMM to Apple. (Service DIMMs do not include black sticker.) Important: After re- installing or replacing DIMM, use Memory Diagnostic LEDs to verify DIMM is correctly seated. 2010-06-03 Mac Pro (Early 2009) Take Apart — Memory DIMMs...

  • Page 125: Pci Express/graphics Card

    • Slots 3 and 4: x4 PCIe 2.0 Important: Graphics cards from previous Power Mac G5 and Mac Pro models are not software- compatible with Mac Pro (Early 2009) models. Important: Combined maximum power consumption for all four PCIe slots must not exceed 300 W.

  • Page 126: First Steps

    Note: It may help to remove hard drives and carriers and any adjacent PCI Express cards before beginning this procedure. Tools • ESD wrist strap • Phillips #1 screwdriver 2010-06-03 Mac Pro (Early 2009) Take Apart — PCI Express/Graphics Card...

  • Page 127

    Using Phillips screwdriver, loosen 2 captive screws securing PCI bracket to enclosure. Remove bracket from enclosure. Reassembly Note: Slide bracket under circled tab before securing screws. 2010-06-03 Mac Pro (Early 2009) Take Apart — PCI Express/Graphics Card...

  • Page 128

    Press button on PCI slider. Move slider to left, which releases the retention bar. Reassembly Note: Once you have reinstalled the card, move PCI slider to right to secure the card. 2010-06-03 Mac Pro (Early 2009) Take Apart — PCI Express/Graphics Card...

  • Page 129

    • Pull card gently to see if it is properly connected. If it resists and stays in place and its gold connectors are barely visible, card is connected. 2010-06-03 Mac Pro (Early 2009) Take Apart — PCI Express/Graphics Card...

  • Page 130

    Disconnect booster cable(s) from backplane board. Holding card by top corners, pull it up out of slot. If you are replacing booster cable(s) with new one(s), disconnect cable(s) from card. 2010-06-03 Mac Pro (Early 2009) Take Apart — PCI Express/Graphics Card...

  • Page 131

    PCI slot 1 to connector A. Connect cable for card in slot 2 to connector B. Reassembly Note for Card Using Two Booster Cables: Connect both cables to the 2 auxiliary power connectors. 2010-06-03 Mac Pro (Early 2009) Take Apart — PCI Express/Graphics Card...

  • Page 132: Power Supply

    • Any PCI Express cards blocking access to power supply mounting screws Tools • ESD wrist strap • RIght-angle, magnetized 2.5 mm hex driver • Long-handled, magnetized Phillips #1 screwdriver 2010-06-03 Mac Pro (Early 2009) Take Apart — Power Supply...

  • Page 133

    Removal Remove 2 Phillips screws on power supply cable cover. Remove cover from computer. Remove 4 hex screws from underside of media shelf 2010-06-03 Mac Pro (Early 2009) Take Apart — Power Supply...

  • Page 134

    Disconnect power supply cable. Slide power supply to left. 2010-06-03 Mac Pro (Early 2009) Take Apart — Power Supply...

  • Page 135

    Power receptacle must align with opening in enclosure’s back panel and 4 screw holes in power supply must align with screw holes in media shelf. 2010-06-03 Mac Pro (Early 2009) Take Apart — Power Supply...

  • Page 136: Airport Extreme Card

    (You may connect either of these wires to either AirPort connector.) The third wire, #2, is not used for this AirPort card. Tools • ESD wrist strap • Jeweler’s Phillips #1 screwdriver 2010-06-03 Mac Pro (Early 2009) Take Apart — AirPort Extreme Card...

  • Page 137

    Note: If you are not replacing AirPort card, cover connectors on AirPort antenna wires with Kapton or other non-conductive tape to prevent wires from shorting out components on processor board or backplane board. 2010-06-03 Mac Pro (Early 2009) Take Apart — AirPort Extreme Card...

  • Page 138: Bluetooth Card

    “BT” label. For proper operation, do not connect Bluetooth antenna wire to AirPort card or any AirPort wire to Bluetooth card. Tools • ESD wrist strap • Jeweler’s Phillips #0 screwdriver 2010-06-03 Mac Pro (Early 2009) Take Apart — Bluetooth Card...

  • Page 139

    Important: If you are not replacing Bluetooth card, cover connector on Bluetooth antenna wire with Kapton or other non-conductive tape to prevent wire from shorting out components on processor board or backplane board. 2010-06-03 Mac Pro (Early 2009) Take Apart — Bluetooth Card...

  • Page 140: Battery

    Battery First Steps Open computer, lay it down with access side facing up, and remove: • Any PCIe cards blocking access to battery Tools • ESD wrist strap 2010-06-03 Mac Pro (Early 2009) Take Apart — Battery...

  • Page 141: Removal

    Important: Batteries contain chemicals, some of which may be harmful to the environment. Please dispose of used batteries according to your local environmental laws and guidelines. 2010-06-03 Mac Pro (Early 2009) Take Apart — Battery...

  • Page 142: Pcie Fan

    Open computer, lay it down with access side facing up, and remove: • Hard drive and drive carrier in drive bay 1 Tools • ESD wrist strap • Phillips #2 screwdriver 2010-06-03 Mac Pro (Early 2009) Take Apart — PCIe Fan...

  • Page 143: Removal

    Reassembly Slide fan into enclosure so that fan tabs engage with slots on processor cage. Press down until fan clicks into place in backplane board connector. Replace 2 screws. 2010-06-03 Mac Pro (Early 2009) Take Apart — PCIe Fan...

  • Page 144: Mac Pro Raid Card And Battery

    • All hard drives and hard drive carriers • Any 12-inch PCI Express cards Tools • ESD wrist strap • Phillips #1 screwdriver 2010-06-03 Mac Pro (Early 2009) Take Apart — Mac Pro RAID Card and Battery...

  • Page 145: Removal

    Do not touch its connectors or any components. Lift card straight out from connector to remove it, and insert it straight into connector to install it. 2010-06-03 Mac Pro (Early 2009) Take Apart — Mac Pro RAID Card and Battery...

  • Page 146: Reassembly

    PCI slot 4. If installing a new RAID card, transfer battery from original card to new card and connect battery cable to card. 2010-06-03 Mac Pro (Early 2009) Take Apart — Mac Pro RAID Card and Battery...

  • Page 147

    Mac Pro RAID Card. You can find the serial number by checking the serial number sticker on the back of the card. 2010-06-03 Mac Pro (Early 2009) Take Apart — Mac Pro RAID Card and Battery...

  • Page 148: Processor Cage

    Graphics card in slot 1 • PCIe fan • Processor tray Tools • ESD wrist strap • RIght-angle, magnetized 2.5 mm hex driver • Flatblade screwdriver • Long-handled, magnetized Phillips #1 screwdriver 2010-06-03 Mac Pro (Early 2009) Take Apart — Processor Cage...

  • Page 149

    Slide fan partway into cage, so that fan clears enclosure. Repeat steps 4 and 5 for rear fan. 2010-06-03 Mac Pro (Early 2009) Take Apart — Processor Cage...

  • Page 150

    Note: The clips on the bottom of the processor cage are replaceable. New clips are available as a set of four; order part number 922-8963. 2010-06-03 Mac Pro (Early 2009) Take Apart — Processor Cage...

  • Page 151: Processor Cage Fans

    1 • Graphics card in slot 1 • PCIe fan • Processor tray • Processor cage Tools • ESD wrist strap • Flatblade screwdriver 2010-06-03 Mac Pro (Early 2009) Take Apart — Processor Cage Fans, Front and Rear...

  • Page 152

    Release 4 latches on front fan and slide fan out of cage. Note: Latch #4 is on inside of cage. Repeat step 2 for rear fan. 2010-06-03 Mac Pro (Early 2009) Take Apart — Processor Cage Fans, Front and Rear...

  • Page 153: Speaker Assembly

    Front processor cage Note: Speaker is installed on front processor cage fan. To access speaker, you must remove fan from cage. Tools • ESD wrist strap • Jeweler’s Phillips #1 screwdriver 2010-06-03 Mac Pro (Early 2009) Take Apart — Speaker Assembly...

  • Page 154

    Removal Remove 4 screws. Remove speaker assembly from fan. 2010-06-03 Mac Pro (Early 2009) Take Apart — Speaker Assembly...

  • Page 155: Processor Heatsinks, 8 Core

    • Processor tray Note: This procedure applies to Mac Pro (Early 2009) 8-core processor configurations. For quad- core processor configuration, see “Processor Heatsink, Quad Core.” Important: Mac Pro (Early 2009) 8-core processors require thermal grease for proper operation.

  • Page 156: Removal

    To remove processor, grasp it by its edges and twist. Important: Do not touch components on processor top or bottom. Hold processor only by the edges. 2010-06-03 Mac Pro (Early 2009) Take Apart — Processor Heatsinks, 8 Core...

  • Page 157: Reassembly

    Note: Also clean processor frame if necessary. 2010-06-03 Mac Pro (Early 2009) Take Apart — Processor Heatsinks, 8 Core...

  • Page 158

    Also do not allow grease to come in contact with processor frame. Grease must not overflow into processor connector. Reinstall processor and processor frame. “Processor, 8 Core.” 2010-06-03 Mac Pro (Early 2009) Take Apart — Processor Heatsinks, 8 Core...

  • Page 159

    (rear) and CPU B heatsink (front) are different parts; they can be identified by their undersides (see illustration). Be sure to install the correct heatsink on each processor. 2010-06-03 Mac Pro (Early 2009) Take Apart — Processor Heatsinks, 8 Core...

  • Page 160

    (8 lb.- in. or 0.904 Nm torque) in order shown until they are “finger tight.” Then turn each screw (in order shown) 1/4 turn more. 2010-06-03 Mac Pro (Early 2009) Take Apart — Processor Heatsinks, 8 Core...

  • Page 161: Processor Heatsink, Quad Core

    • Processor tray Note: This procedure applies to the Mac Pro (Early 2009) quad-core processor configuration. For the 8-core processor configuration, see “Processor Heatsinks, 8 Core.” Important: Mac Pro (Early 2009) quad-core processors require thermal grease for proper operation.

  • Page 162: Removal

    “Processor, Quad Core.” Every time you remove a processor, even for a few seconds, cover the processor socket with a connector cap. Spare caps are packed with replacement parts. 2010-06-03 Mac Pro (Early 2009) Take Apart — Processor Heatsink, Quad Core...

  • Page 163

    Apply in pattern illustrated, using approximately 0.2 cc. Warning: Do not apply more grease than recommended. Grease must not overflow into processor connector. Reinstall processor. 2010-06-03 Mac Pro (Early 2009) Take Apart — Processor Heatsink, Quad Core...

  • Page 164

    Warning: Use two hands to hold heatsink by its sides. Be careful of heatsink fins, as they can be sharp. Do not press down on the top of the heatsink. 2010-06-03 Mac Pro (Early 2009) Take Apart — Processor Heatsink, Quad Core...

  • Page 165

    1–4 (8 lb.-in. or 0.904 Nm torque) in order shown until they are “finger tight.” Then turn each screw (in order shown) 1/4 turn more. 2010-06-03 Mac Pro (Early 2009) Take Apart — Processor Heatsink, Quad Core...

  • Page 166: Processor, 8 Core

    Processor tray • Processor heatsink, 8 core Note: This procedure applies to Mac Pro (Early 2009) 8-core processor configurations. For quad- core processor configuration, see “Processor, Quad Core.” Important: Mac Pro (Early 2009) 8-core processors require thermal grease for proper operation.

  • Page 167: Removal

    Hold processor only by the edges. Also do not touch gold pins in processor connector on processor board. Lift processor straight up from connector on processor board. 2010-06-03 Mac Pro (Early 2009) Take Apart — Processor, 8 Core...

  • Page 168: Reassembly

    Note: Also clean processor frame if necessary. Note: You do not need to clean a new replacement processor with alcohol. Instead, just remove the protective cap covering the processor’s connector. 2010-06-03 Mac Pro (Early 2009) Take Apart — Processor, 8 Core...

  • Page 169

    Also do not allow grease to come in contact with processor frame. Grease must not overflow into processor connector. Place processor in connector on processor board, aligning notches. 2010-06-03 Mac Pro (Early 2009) Take Apart — Processor, 8 Core...

  • Page 170

    Place frame over processor, aligning notches and making sure tabbed edge of frame faces down. 2010-06-03 Mac Pro (Early 2009) Take Apart — Processor, 8 Core...

  • Page 171: Processor, Quad Core

    Processor tray • Processor heatsink, quad core Note: This procedure applies to the Mac Pro (Early 2009) quad-core processor configuration. For 8-core processor configurations, see “Processor, 8 Core.” Important: Mac Pro (Early 2009) quad-core processors require thermal grease for proper operation.

  • Page 172: Removal

    Release latch on metal processor holder. Note: You may use a flatblade screwdriver to help release latch. Rotate top of holder to open position. 2010-06-03 Mac Pro (Early 2009) Take Apart — Processor, Quad Core...

  • Page 173

    Important: Do not touch components on processor top or bottom. Hold processor only by the edges. Also be careful not to touch gold pins in processor connector on processor board. 2010-06-03 Mac Pro (Early 2009) Take Apart — Processor, Quad Core...

  • Page 174: Reassembly

    Note: You do not need to clean a new replacement processor with alcohol. Instead, just remove the protective cap covering the processor’s connector. 2010-06-03 Mac Pro (Early 2009) Take Apart — Processor, Quad Core...

  • Page 175

    Grease must not overflow into processor connector. Align processor notches with tabs on processor holder, as shown. Then lower processor straight down onto connector. 2010-06-03 Mac Pro (Early 2009) Take Apart — Processor, Quad Core...

  • Page 176

    Rotate top of holder to closed position. Close latch on metal processor holder. 2010-06-03 Mac Pro (Early 2009) Take Apart — Processor, Quad Core...

  • Page 177: Processor Board, 8 Core

    Important: Every time you remove a processor heatsink, you must replace the thermal grease on the processor below it. See “Processor Heatsink, 8 Core.” Tools • ESD wrist strap • Phillips #2 screwdriver 2010-06-03 Mac Pro (Early 2009) Take Apart — Processor Board, 8 Core...

  • Page 178

    Note that processor boards returned to Apple without protective caps may be rejected. Warning: Be careful not to touch gold pins in processor connectors on board. 2010-06-03 Mac Pro (Early 2009) Take Apart — Processor Board, 8 Core...

  • Page 179: Processor Board, Quad Core

    Important: Every time you remove a processor heatsink, you must replace the thermal grease on the processor below it. See “Processor Heatsink, Quad Core.” Tools • ESD wrist strap • Phillips #2 screwdriver 2010-06-03 Mac Pro (Early 2009) Take Apart — Processor Board, Quad Core...

  • Page 180

    Note that processor boards returned to Apple without protective caps may be rejected. Warning: Be careful not to touch gold pins in processor connector on board. 2010-06-03 Mac Pro (Early 2009) Take Apart — Processor Board, Quad Core...

  • Page 181: Processor Tray Support Plate

    Mac Pro (Early 2009) 8-core processor board. Procedure for quad-core processor configuration is the same. Support plate is identical for both configurations. Tools • ESD wrist strap • Phillips #2 screwdriver 2010-06-03 Mac Pro (Early 2009) Take Apart — Processor Tray Support Plate...

  • Page 182

    Removal Remove 9 screws. Remove support plate from board. 2010-06-03 Mac Pro (Early 2009) Take Apart — Processor Tray Support Plate...

  • Page 183: Front-panel-board-to-backplane-board Cable

    • Hard drive and drive carrier in drive bay 1 • Graphics card in slot 1 • PCIe fan • Processor tray • Processor cage Tools • ESD wrist strap 2010-06-03 Mac Pro (Early 2009) Take Apart — Front-Panel-Board-to-Backplane-Board Cable...

  • Page 184

    Removal Disconnect cable from front panel board and backplane board. Remove cable from enclosure. 2010-06-03 Mac Pro (Early 2009) Take Apart — Front-Panel-Board-to-Backplane-Board Cable...

  • Page 185: Backplane Board

    Supply in Take Apart. In addition, disconnect the antenna wires from the following (if installed): • AirPort Card • Bluetooth card Tools • ESD wrist strap • Phillips #2 screwdriver 2010-06-03 Mac Pro (Early 2009) Take Apart — Backplane Board...

  • Page 186

    Removal Disconnect 4 cables. Remove 10 screws. Release AirPort antenna wires from 1 clip on backplane board. Release Bluetooth antenna wire from 2 clips on backplane board. 2010-06-03 Mac Pro (Early 2009) Take Apart — Backplane Board...

  • Page 187

    Also transfer PCI cards and AirPort card (if installed). You do not need to transfer Bluetooth card to new board; it comes with Bluetooth card already installed. 2010-06-03 Mac Pro (Early 2009) Take Apart — Backplane Board...

  • Page 188

    Reassembly Note: Connect optical drive cable A to connector A on backplane board; connect optical drive cable B to connector B on backplane board 2010-06-03 Mac Pro (Early 2009) Take Apart — Backplane Board...

  • Page 189: Front Panel Board

    1 • Graphics card in slot 1 • PCIe fan • Processor tray • Processor cage • Front-panel-board- to-backplane-board cable Tools • ESD wrist strap • Phillips #2 screwdriver 2010-06-03 Mac Pro (Early 2009) Take Apart — Front Panel Board...

  • Page 190

    Removal Disconnect power button cable from front panel board. Remove 5 screws. Remove board from enclosure. 2010-06-03 Mac Pro (Early 2009) Take Apart — Front Panel Board...

  • Page 191: Power Button

    1 • Graphics card in slot 1 • PCIe fan • Processor tray • Processor cage • Front-panel-board- to-backplane-board cable Tools • ESD wrist strap • Jeweler’s flatblade screwdriver 2010-06-03 Mac Pro (Early 2009) Take Apart — Power Button...

  • Page 192

    Lay computer so that front panel is facing down. Remove black cap. Using jeweler’s flatblade screwdriver, pry up metal C-ring. Remove power button board. Remove metal activation ring. Remove power button. 2010-06-03 Mac Pro (Early 2009) Take Apart — Power Button...

  • Page 193: Optical Drive Cable Harness

    • PCIe fan • All PCI Express cards • Processor tray • Processor cage • Front-panel-board- to-backplane-board cable • Backplane board Tools • ESD wrist strap 2010-06-03 Mac Pro (Early 2009) Take Apart — Optical Drive Cable Harness...

  • Page 194

    Removal Insert backplane- board connectors on cable harness through opening in media shelf. Remove cable harness from enclosure. 2010-06-03 Mac Pro (Early 2009) Take Apart — Optical Drive Cable Harness...

  • Page 195: Bluetooth Antenna Board With Cable

    Processor tray • Processor cage • Front-panel-board- to-backplane-board cable • Backplane board Tools • ESD wrist strap • Jeweler’s Phillips screwdriver • Long-handled, magnetized T8 torx screwdriver 2010-06-03 Mac Pro (Early 2009) Take Apart — Bluetooth Antenna Board with Cable...

  • Page 196

    See Reassembly steps 3-6. Gently grasp Bluetooth antenna board and pull it out of its mounting. Remove antenna board and cable from enclosure. 2010-06-03 Mac Pro (Early 2009) Take Apart — Bluetooth Antenna Board with Cable...

  • Page 197

    Reassembly Insert replacement antenna board at an angle into its mounting. Then straighten out board and insert fully. Replace antenna board mounting screw. 2010-06-03 Mac Pro (Early 2009) Take Apart — Bluetooth Antenna Board with Cable...

  • Page 198

    Place grounding loop over washer. Reinstall enclosure screw. Replace tape that secures cable to enclosure. If you cannot reuse the original tape, use Kapton tape. 2010-06-03 Mac Pro (Early 2009) Take Apart — Bluetooth Antenna Board with Cable...

  • Page 199: Views

     Apple Technician Guide Views Mac Pro (Early 2009) © 2009 Apple Inc. All rights reserved.

  • Page 200: Exploded View #1

    661-5010 922-8884 PCIe Cards 661-5006 Battery 661-5007 922-8892 661-5121 Backplane Board MacPro Raid Card Ver. 1 661-4996 661-5012 Ver. 2 661-5444 Enclosure 922-8890 Bluetooth Antenna Board with Cable Kit 076-1365 2010-06-03 Mac Pro (Early 2009) Views — Exploded View #1...

  • Page 201: Exploded View #2

    1 GB, ECC, 1066 MHz 661-5002 2 GB, ECC, 1066 MHz 661-5004 4 GB ECC, 1066 MHz 661-5005 Processor Board, Processor Board, Quad Core 8 Core 661-4999 661-4998 Processor Tray Support Plate 076-1344 2010-06-03 Mac Pro (Early 2009) Views — Exploded View #2...

  • Page 202: External Views

    External Views Front View Optical drive Status light Second optical drive (optional) Headphone jack Power button FireWire 800 ports (2) USB 2.0 ports (2) 2010-06-03 Mac Pro (Early 2009) Views — External Views...

  • Page 203: Rear View #1

    (2) Rear View #2 PCI Express expansion slots Mini DisplayPort DVI display port Optical digital audio out port Optical digital audio in port Analog audio line-in port Analog audio line-out port 2010-06-03 Mac Pro (Early 2009) Views — External Views...

  • Page 204: Screw Matrix

    Screw Matrix 922-7704 922-7734 922-7703 AirPort/Bluetooth card Optical drive Power supply 922-8896 922-9011 922-7756 Backplane board, Speaker Processor board cage processor board 922-9007 Cover for power supply cables 2010-06-03 Mac Pro (Early 2009) Views — Screw Matrix...

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