Kenmore 253.12112 Series Use & Care Manual page 15

Before You Call
CONCERN
Vibrating or
rattling noise.
WATER/MOISTURE/FROST INSIDE APPLIANCE
Moisture forms on
inside walls.
WATER/MOISTURE/FROST OUTSIDE APPLIANCE
Moisture forms on
outside of walls.
ODOR IN APPLIANCE
Odor in appliance
DOOR PROBLEMS
Door will not close.
LIGHT IS NOT ON
Light is not on.
POTENTIAL CAUSE
• Appliance is not level. It
rocks on the floor when
it is moved slightly.
• Floor is uneven or
weak. Appliance rocks
on floor when it is
moved slightly.
• Appliance is touching
the wall.
• Weather is hot and
humid, which increases
internal rate of frost
build-up.
• Door may not be
seating properly.
• Door is kept open too
long, or is opened
too frequently.
• Door may not be
seating properly,
causing the cold air
from inside the freezer
to meet warm moist air
from outside.
• Interior needs to
be cleaned.
• Foods with strong odors
are in the appliance.
• Appliance is not level.
It rocks on the floor
when it is moved
slightly.
• Floor is uneven or
weak. Appliance rocks
on floor when it is
moved slightly.
• The light is burned
out or LED light is
damaged.
• No electric
current is reaching
the appliance.
• Control system
has disabled lights
because one or both
doors were left open
too long.
• Control is in Sabbath
mode (Sb is displayed
on control).
COMMON SOLUTION
• Level the unit. Refer to "Leveling" in the First
Steps Section.
• Ensure floor can adequately support appliance.
Level the appliance by putting wood or metal
shims under part of the appliance.
• Re-level the appliance or move appliance
slightly. Refer to "Leveling" in First Steps.
• This is normal.
• See "DOOR PROBLEMS" in Before You Call.
• Open the door less often.
• See "DOOR PROBLEMS" in Before You Call.
• Clean interior with sponge, warm water, and
baking soda. Replace air filter.
• Cover the food tightly.
• This condition can force the cabinet out
of square and misalign the door. Refer to
"Leveling" in First Steps.
• Ensure floor can adequately support freezer.
Level the floor by using wood or metal shims
under the appliance or brace floor supporting
the appliance.
• Follow directions in "Interior Light" in the
Optional Features section.
• See "Appliance does not run" in Before You Call.
• Close and reopen door(s) to enable lights.
• Depress MODE key and CONTROL LOCK
key for 3 seconds.
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