To avoid unnecessary service calls, please check the
"Troubleshooting Guide" section. It may save you the cost
of a service call. If you still need help, follow the
If you need assistance or service in U.S.A.
Call the KitchenAid Customer Interaction
Center toll-free at 1-800-422-1230 or visit
Our consultants are available to assist you.
When calling: Please know the purchase date, and the
complete model and serial number of
your appliance (see the "A Note to You"
section). This information will help us
better respond to your request.
Our consultants provide assistance with:
Features and specifications on our full line
Use and maintenance procedures
If you need replacement parts
If you need to order replacement parts, we recommend
that you use only factory-authorized parts. These parts
will fit right and work right, because they are made to
the same exacting specifications used to build every
For further assistance
If you need further assistance, you can write to
KitchenAid with any questions or concerns at:
KitchenAid Brand Home Appliances
Customer Interaction Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your
Requesting Assistance or Service
Accessory and repair parts sales
Specialized customer assistance (Spanish speaking,
hearing impaired, limited vision, etc.)
Referrals to local dealers, service companies, and
repair parts distributors
KitchenAid service technicians are trained to fulfill the
product warranty and provide after-warranty service
anywhere in the United States.
To locate the authorized KitchenAid service company in
your area, you can also look in your telephone directory
To locate factory-authorized parts in your area, call our
Consumer Assistance Center telephone number, your
nearest authorized service center, or 1-800-442-9991.