Customer Self Help; Help And Support Center; Hp Softpaq Download Manager; Diagnostic Error Codes - HP xw4550 Service And Technical Reference Manual

Customer self help

This section provides information on the following areas of customer self help:
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Help and Support Center

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HP SoftPaq Download Manager

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Diagnostic error codes

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Troubleshooting scenarios and solutions
Help and Support Center
The Help and Support Center (HSC) provides online access to technical support information, software
updates and downloads, diagnostic tools, and HP support contact information.
To open HSC from your desktop, select Start>Help and Support.
HSC contains four sections:
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HP Product Information (requires Internet access) – Links to the HP Technical Support Web site
for your product. You can access all related documentation, downloads and updates, tools, and
more.
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HP Software and Driver Downloads (requires Internet access) – Links to HP specific software
downloads and updates.
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HP Support Tools (requires Internet access) – Links to self-help tools and diagnostics offered by
HP Instant Support Professional Edition.
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Contact HP for Support (does not require Internet access) – Provides two different options:
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Chat with an expert online (requires Internet access) – Provides a tool to communicate with
a support specialist online through Active Chat.
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Call a support agent – Provides hardware details about the workstation and HP support
contact phone number worldwide.
HP SoftPaq Download Manager
The HP SoftPaq Download Manager enables you to download software updates for your workstation
from the HP support site. To use the download manager:
1. See http://h20331.www2.hp.com/Hpsub/cache/509658-0-0-225-121.html.
2. Select the desired workstation model, operating system, and language, then click Find Available
SoftPaqs. All available SoftPaqs matching the selected criteria are displayed.
3. Check the updates you wish to download.
4. Click the Download button.
Diagnostic error codes
This section provides an overview of the diagnostic LEDs and error codes that are related to your
workstation.
102 Chapter 5 System diagnostics and troubleshooting ENWW