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Temperature and Moisture
Temperature is too warm
Check the following:
Are the air vents blocked in either compartment?
Are the door(s) opened often?
Has a large amount of food just been added to the refrigerator
or freezer?
Are the controls set correctly for the surrounding conditions?
There is interior moisture buildup
NOTE: Some moisture is normal.
Are the air vents blocked in the refrigerator?
Are the door(s) opened often?
Is the room humid?
Are the controls set correctly for the surrounding conditions?
Was an automatic self-defrost cycle completed?
Items in meat pan/crisper are freezing
The temperature inside the meat pan/crisper may become too
cold, especially when using some additional control panel
features. Adjust the meat pan control to the closed setting.
Ice and Water
The ice maker is not producing ice or not enough ice
Is the ice maker wire shutoff arm or switch (depending on
models) in the OFF position?
Is the water line shutoff valve to the refrigerator turned on?
Has the ice maker just been installed? Is the freezer
temperature cold enough to produce ice? Wait 24 hours
after ice maker hookup for ice production to begin. Allow
3 days after ice production begins to completely fill ice
container.
Does the ice maker mold have water in it or has no ice
been produced? Make sure your refrigerator has been
connected to a water supply and the supply shutoff valve is
turned on.
Has a large amount of ice just been removed? Allow
24 hours for ice maker to produce more ice.
Is there a water filter installed on the refrigerator? The filter
may be clogged or installed incorrectly.
Is an ice cube jammed in the ice maker ejector arm?
For models with an interior ice bin, remove the ice from the
ejector arm with a plastic utensil.
Is a reverse osmosis water filtration system connected to
your cold water supply? See “Water Supply Requirements”
in either the Installation Instruction booklet or the Use & Care
Guide.
The ice cubes are hollow or small
This is an indication of low water pressure.
Check the following:
Is the water shutoff valve fully open?
Are there kinks in the water lines that could restrict water
flow?
If you are using a water filter, remove the filter and operate the
dispenser. If water flow increases, the filter is clogged or
incorrectly installed.
Is a reverse osmosis water filtration system connected to
your cold water supply? See “Water Supply Requirements”
in either the Installation Instructions or the Use & Care Guide.
If you still have questions regarding your water pressure, call a
licensed, qualified plumber.
Off-taste, odor or gray color in the ice
Check the following:
Are the plumbing connections new, causing discolored or off-
flavored ice?
Have the ice cubes been stored too long?
Does the freezer and ice bin need to be cleaned?
Has food in the freezer or refrigerator been wrapped properly?
Does the water contain minerals (such as sulfur)? A filter
may need to be installed to remove the minerals.
Is there a water filter installed on the refrigerator? Gray or
dark discoloration in ice indicates that the water filtration
system needs additional flushing.
The ice dispenser will not operate properly
If the ice storage bin is located on the door, remove the temporary
shield from underneath the ice storage bin. See “Ice Maker and
Storage Bin.”
Check the following:
Is the freezer door closed completely?
Is the ice bin installed correctly?
Is there ice in the bin?
Has the ice frozen in the ice bin?
Is ice stuck in the delivery chute?
Has the wrong ice been added to the bin? Use only cubes
produced by the current ice maker.
Has the ice melted around the auger (metal spiral) in the
ice bin? Empty the ice container. Use warm water to melt the
ice if necessary.
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