Troubleshooting - KitchenAid 2311008 Refrigerator Use & Care Manual

Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Your refrigerator will not operate
Is the power supply cord unplugged? Plug into a grounded
3 prong outlet.
Has a household fuse blown, or has a circuit breaker
tripped? Replace the fuse or reset the circuit.
Is the Refrigerator Control turned to the OFF position?
See "Using the Control."
The lights do not work
Is the power supply cord unplugged? Plug into a grounded
3 prong outlet.
Is a light bulb loose in the socket? Turn the refrigerator
control to the off position. Disconnect the refrigerator from
the electrical supply. Gently remove the bulb and reinsert.
Then reconnect the refrigerator to the electrical supply and
reset the refrigerator control.
Has a light bulb burned out? Replace with an appliance
bulb of the same wattage, size, and shape. See "Changing
the Light Bulb."
There is water in the defrost drain pan
Is the refrigerator defrosting? The water will evaporate. It is
normal for water to drip into the defrost pan.
Is it more humid than normal? Expect that the water in the
defrost pan will take longer to evaporate. This is normal when
it is hot or humid.
The motor seems to run too much
Is the temperature outside hotter than normal? Expect the
motor to run longer under warm conditions. At normal
outdoor temperatures, expect your motor to run about 40%
to 80% of the time. Under warmer conditions, expect it to run
even more of the time.
Has a large amount of food just been added to the
refrigerator? Adding a large amount of food warms the
refrigerator. It is normal for the motor to run longer in order to
cool the refrigerator back down.
Is the door opened often? Expect the motor to run longer
when this occurs. In order to conserve energy, try to get
everything you need out of the refrigerator at once, keep food
organized so it is easy to find, and close the door as soon as
the food is removed.
Is the control set correctly for the surrounding
conditions? See "Using the Control."
Is the door closed completely? Push the doors firmly shut.
If they will not shut all the way, see "The door will not close
completely" later in this section.
Are the condenser coils dirty? This prevents air transfer and
makes the motor work harder. Clean the condenser coils. See
"Cleaning."
Is the evaporator fan running? The evaporator fan is
designed to run continously. See "Normal Sounds."
10

TROUBLESHOOTING

Temperature is too warm
Is the door opened often? Be aware that the refrigerator will
warm when this occurs. In order to keep the refrigerator cool,
try to get everything you need out of the refrigerator at once,
keep food organized so it is easy to find, and close the door
as soon as the food is removed.
Has a large amount of food just been added to the
refrigerator? Adding a large amount of food warms the
refrigerator. It can take several hours for the refrigerator to
return to the normal temperature.
Is the control set correctly for the surrounding
conditions? See "Using the Control."
There is interior moisture buildup
Is the door opened often? To avoid humidity buildup, try to
get everything you need out of the refrigerator at once, keep
food organized so it is easy to find, and close the door as
soon as the food is removed. When the door is opened,
humidity from the room air enters the refrigerator. The more
often the door is opened, the faster humidity builds up,
especially when the room itself is very humid.
Is it humid? It is normal for moisture to build up inside the
refrigerator when the air is humid.
Is the food packaged correctly? Check that all food is
securely wrapped. Wipe off damp food containers before
placing in the refrigerator.
Is the control set correctly for the surrounding
conditions? See "Using the Control."
The door is difficult to open
Is the gasket dirty or sticky? Clean the gasket and the
surface that it touches. Rub a thin coat of paraffin wax on the
gasket following cleaning.
The door will not close completely
Are food packages blocking the door open? Rearrange
containers so that they fit more tightly and take up less
space.
Are the shelves out of position? Put the shelves back into
their correct positions. See "Refrigerator Use" for more
information.
Is the gasket sticking? Clean the gasket and the surface
that it touches. Rub a thin coat of paraffin wax on the gasket
following cleaning.