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Safety Instructions

1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with a dry cloth.
7. Do not block any ventilation openings. Install in accordance with the
manufacturer's instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or
other apparatus (including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding-type
plug has two blades and a third grounding prong. The wide blade or the third
prong are provided for your safety. If the provided plug does not fit into your
outlet, consult an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched, particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
11. Use only attachments/accessories specified by the manufacturer.
12. Unplug this apparatus during lightning storms or when unused for long periods
of time.
13. Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as the power supply cord or plug
is damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or
has been dropped.
Apparatus shall not be exposed to dripping or splashing and no
objects filled with liquids, such as vases, shall be placed on the
apparatus.
Page iii

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Summary of Contents for Dish Network HDTV

  • Page 1: Safety Instructions

    Safety Instructions 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4. Follow all instructions. 5. Do not use this apparatus near water. 6. Clean only with a dry cloth. 7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
  • Page 2 Safety : This reminder is provided to call the Note to Satellite TV System Installer satellite TV system installer’s attention to Article 820-40 of the National Electrical Code (NEC) that provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical.
  • Page 3: Table Of Contents

    Contents Safety Instructions ................iii Chapter 1 - Introduction.................1 Welcome to DISH Network™ ............... 1 Overview ....................1 Getting the Most of Your HD Satellite Receiver ........2 If You Need More Assistance ............... 2 Quick Start Guide ................. 3 Quick Tour of the Menus ..............5 About Satellite Television ..............
  • Page 4 Contents Using Locks ..................54 Using Caller ID ..................59 Advanced Features ................61 Display Options for Local Channels ............63 Changing Program Languages ............63 Control Other Devices with the Remote ..........64 Teaching Another Remote ..............72 Resetting the Receiver to Factory Defaults ........73 Troubleshooting Tools ................74 QAM Installations ................76 Chapter 4 - Reference................
  • Page 5: Chapter 1 - Introduction

    Welcome to DISH Network Congratulations and welcome to the home theater experience of High Definition Television (HDTV). This high definition (HD) digital satellite receiver provides motion picture sharpness and wide screen format together with high quality digital sound. You will also experience the convenience of Direct Broadcast Satellite (DBS) service bringing high definition programming straight to your home.
  • Page 6: Getting The Most Of Your Hd Satellite Receiver

    To enjoy viewing high definition programming at its highest resolution and quality, your DISH Network HD satellite receiver must be connected to an HDTV set or monitor and displayed in a high definition format (1080i or 720p). Your receiver must also be activated with qualifying programming to display in high definition format.
  • Page 7: Quick Start Guide

    However, many channels will be in red. simply by calling You cannot view these channels until you order programming. DISH Network at 3. Press the SYSTEM INFO button on the receiver's front panel to display the 1-800-333-DISH. screen.
  • Page 8 Chapter 1 Introduction 7. Press GUIDE Wait a few minutes and the channels you pur- chased will turn from red to white, and can now be viewed. If your programming package qualifies, your should now be watch- ing TV in high definition format. Step 2: Finding Programs To Watch First, make sure the receiver is turned on.
  • Page 9: Quick Tour Of The Menus

    Quick Tour of the Menus Quick Tour of the Menus This tour guides you quickly through the basic features available through the Main Menu . See Chapter 3, Using the System for more information about these and other features. 1. Press the remote control MENU button to open the Main Menu 2.
  • Page 10 Chapter 1 Introduction 4. Press the 2 button to select the Themes and Search option on the Main . Use this menu to search for programming by Menu Theme Categories You can also select the function to find programs by name or by key Search words within the text of the event information in the program guide.
  • Page 11 Quick Tour of the Menus 8. Press the 5 button to select the Locks option on the Main Menu . This menu allow you to apply password-protected locks on programming based on rat- ing, or even on a channel-by-channel basis. You can even lock PPV, hide adult programming channels or hide all locked channels from being visible in the program guide by selecting options within this menu.
  • Page 12 Chapter 1 Introduction 12. Press the 7 button to select the Timers option on the Main Menu. This screen is used for creating and changing timers used to trigger automatic channel changes, reminders, or VCR recordings. 13. Press MENU to go back to the Main Menu 14.
  • Page 13: About Satellite Television

    About Satellite Television 16. Press the 9 button to select dish home Interactive TV . You can order chan- nels, check the news, and even play games. The DISH button also opens this screen. 17. Press VIEW TV. About Satellite Television Satellite television uses satellites in a stationary orbit over the Earth to deliver television and audio programming.
  • Page 14 Introduction Solar Interference Twice a year, the sun moves to a position behind the DISH Network satellite as it orbits the Earth. This event occurs during a few days at the beginning of the spring and the beginning of the autumn and lasts only a few minutes.
  • Page 15: Chapter 2 - Receiver Description And Installation

    Chapter 2 Receiver Description and Installation Receiver Front Panel Smart Card Door Behind this door is a slot for a future smart card. No smart card is included with this receiver. Info Button Press to display information about a program you are watching, or when INFO you have the , or...
  • Page 16 Chapter 2 Receiver Description and Installation System Info Button Press the SYSTEM INFO button to open the System Info screen. Cancel Button Press this button to cancel and return to the previous menu or to watch a program if there are no previous menus. Power Button Press the POWER button to turn the receiver on or off.
  • Page 17: Receiver Back Panel Connections

    This connection provides another high quality video output for high definition viewing. Use a YPbPr cable to make this connection to your HDTV or HD monitor. The cable is color coded to match the connections on your receiver and your TV. If you use this output for...
  • Page 18 RCA-type cables to connect these outputs to a VCR, for off-air tuner example, for use in recording. You can also connect the audio provided in your outputs for use with either of the HDTV video connections DISH DVI-equipped (DISH DVI and YP ) or the S-Video connection.
  • Page 19: The Remote Control

    The Remote Control Telephone Jack Tip: If you have Connect a telephone cable with a standard RJ-11 telephone the receiver connector to the receiver here, and then connect the cable to an connected to a active telephone line. DSL (Digital : The receiver must be connected at all times to an active Note Subscriber Line)
  • Page 20 Chapter 2 Receiver Description and Installation Remote Control Batteries The remote control comes with AAA batteries, which need to be installed when you first receive your system. When you replace old batteries, you should replace all of the batteries. Use batteries of the same kind, for example, alkaline or carbon zinc.
  • Page 21: Remote Control Settings

    Remote Control Settings Remote Control Settings Change the Address When you receive your system, your remote control and receiver have been set to communicate on address 1. However, because UHF signals travel long distances and go through walls, a neighbor's UHF Pro remote could control your receiver by mistake if they are on the same address.
  • Page 22: Uhf Remote Control Antenna

    Chapter 2 Receiver Description and Installation UHF Remote Control Antenna Attach a UHF Remote Control Antenna Attach the UHF remote control antenna to the receiver's back panel EMOTE input so you can use your UHF Pro remote control. NTENNA : Be sure to set the antenna straight up so you can use the remote control from as far away as possible.
  • Page 23 UHF Remote Control Antenna Add a UHF Attenuator Stray UHF signals can block signals from the remote control to the receiver. To prevent blocks, you can install a 10 dB attenuator. This will help keep out stray UHF signals, but also reduces how far away you can use the remote control. The attenuator is not supplied with this receiver.
  • Page 24: Installing The Receiver

    HDTV may require selecting a 480p format to display from the receiver during this installation phase. Consult your HDTV User’s Guide. YPbPr Connections If your HDTV or HD monitor does not include a DVI input port, you can use the YP component video connections to provide high definition picture quality to your HDTV or HD monitor.
  • Page 25 The diagram below provides one example how the back panel ports can be used Inside the front to connect to an HDTV as well as connections for a VCR, and DVD Player. cover of this Your installation may be different.
  • Page 26 2150 MHz.” If you have any doubt about this, examine the cable’s outer jacket, ask your DISH Network retailer, or look on the con- tainer the cable came in. Do not use cable company TV cables or cables from other satellite TV systems not rated for 950-2150 MHz.
  • Page 27 HDTV format: Consult your HDTV user’s guide for the HD format that the TV supports (1080i, 720p or 480p). If required, set up the HDTV to display in the format you desire. Some HDTV's will automatically adjust to the resolution setting of the receiver.
  • Page 28: Connecting Your Receiver To A Phone Line

    HDTV audio UTPUTS inputs to hear sound. Note: The default resolution on both HDTV outputs is 480p until the receiver is authorized and subscribed to a qualifying programming package and the desired HDTV resolution has been selected.
  • Page 29: Initial Set Up For Off-Air Broadcasts Or Cable

    This input connection can only be used when your receiver is activated with qualifying DISH Network programming. You can add local off-air channels and assign them network affiliations. After you have added channels, you can access the channels via the...
  • Page 30 Chapter 2 Receiver Description and Installation How to Add Local Off-Air Digital Channels To add a local digital channel: 6-1-5 to open the 1. Press MENU Local Channel Setup menu. 2. Use the selection to add the local channels to the Scan Digital Program Guide...
  • Page 31 Initial Set Up for Off-Air Broadcasts or Cable 4. Select the Save option to add the channel. This opens the Edit Local Channel Name menu: Highlight a letter and press the SELECT/OK button. Do this again to spell out the channel name. You can enter up to five characters. If you need to, use the SPACE option to insert a space or the...
  • Page 32 Chapter 2 Receiver Description and Installation 2. Use the Scan Analog selection to add the local channels to the Program automatically or select the option on the Guide Add Analog Local Channel Setup menu. This opens the Add Local Analog Channel menu.
  • Page 33 TV for many years. New digital off-air TV signals are broadcast and received in the same way. Digital off-air TV broadcasting uses advanced technology like that of the DISH Network to deliver superb picture quality and CD quality sound. However, digital off-air signal reception (like analog off-air signal reception) depends on several things: •...
  • Page 34 • Some digital channels do not broadcast all the time. If you have questions about off-air channels, contact the broadcasters, not DISH Network. DISH Network does not broadcast off-air signals and so cannot do anything to change off-air signal quality. However, the receiver's digital channel setup menus provide a signal strength bar that can help you aim the off-air TV antenna for the strongest possible signal.
  • Page 35: Chapter 3 - Using The System

    Chapter 3 Using the System Using the Remote Control This section describes how to use the remote control in the SAT mode to control your satellite receiver. To use the remote to control your VCR and other devices, see Control Other Devices with the Remote on page 64. SAT Mode Button Press this button to set the remote to SAT mode to control the receiver.
  • Page 36 Chapter 3 Using the System Page Up And Page Down Buttons Press the PAGE UP button or the PAGE DOWN button to scan, page by page, through the Program Guide list, a , an list, or a list Themes Favorites List Event Timers of channels.
  • Page 37 Using the Remote Control Info Button Tip: When you highlight a Press this button for more information when the Program Guide or the is open, or when watching a program. program in the Browse Banner Program Guide, a • When a menu is open that includes a Help option, press this button to see Themes, Search...
  • Page 38: Recover Button

    2 and 3 until you System Info have recovered your satellite video. : If you have a DISH Network HD monitor, you may be able to use the Note SAT button instead of the RECOVER button to restore your TV back to watching satellite programming.
  • Page 39: Changing Channels

    Changing Channels Changing Channels Tip: The channel There are three basic ways to change channels while you select may watching a program: display one of several program Press the remote control UP or DOWN ARROW • information buttons to get to the desired channel. symbols.
  • Page 40: Selecting A Menu Option

    Chapter 3 Using the System Selecting a Menu Option Tip: To quickly go When you select a menu option, that option takes effect right away. You can to any menu select a menu option in either of two ways: option with a •...
  • Page 41: Using Text Fields

    Using Text Fields When you select a choice in a list, it looks like this: Canceling a Procedure Tip: You can To cancel a procedure, you must press the remote control CANCEL or cancel out of any VIEW TV button before you do the last step of the procedure. If this does menu option or not work, you must finish the procedure.
  • Page 42: Using The Program Guide

    Chapter 3 Using the System Using the Program Guide The on-screen provides a complete listing of the available Program Guide channels and programs. You can use the to change Program Guide channels, to see what programs are scheduled, and to buy Pay-Per-View programs.
  • Page 43 Using the Program Guide Opening the Program Guide There are two ways to open the Program Guide Press the GUIDE button. • • Press the MENU button and then select the Program Guide option. Selecting a Program in the Program Guide 1.
  • Page 44: Using The Program Banner

    Chapter 3 Using the System Using the Program Banner provides information about the program you are Program Banner watching. The receiver displays the for a few seconds at Program Banner the top of the TV screen every time you change the channel or press the remote control VIEW button.
  • Page 45 Using the Browse Banner 2. Change the channel: • Enter the channel number for the program that you want, using the NUMBER PAD buttons • Press the UP or DOWN ARROW button to display the channel that you want. 3. Press the RIGHT ARROW button to display the next program.
  • Page 46: Ordering Pay-Per-View Programs

    Chapter 3 Using the System Ordering Pay-Per-View Programs 1. Highlight the desired Pay-Per-View program in the Program Guide The Pay-Per-View programs are listed with the channel number as in the Program Guide Tip: If any lock is 2. Press the SELECT/OK button. in effect that 3.
  • Page 47 Using Themes and Search menu by using the ARROW 2. Move through the Themes buttons. Choose your category then press the SELECT/ OK button. 3. You can then scroll through a page at a time using PAGE UP or PAGE DOWN until you see the program you want in the listing.
  • Page 48: Using Dish Home Interactive Tv Applications

    Chapter 3 Using the System 5. Use the UP and DOWN ARROW buttons to scroll through the results. 6. Select one of the programs to watch, or select Cancel to close the Search Results screen. : If you select a program that is on now, the receiver tunes to that Note program.
  • Page 49 Using Favorites Lists Creating or Changing a Favorites List You can create, add channels to, and remove channels from a Favorites List 1. Press the MENU button. 2. Select the option. Favorites 3. Select the List that you want to create or change. Favorites 4.
  • Page 50: Using Timers

    Chapter 3 Using the System Changing the Name of a Favorites List 1. Press the MENU button. 2. Select the option. Favorites 3. Select the Favorites List that you want to change. 4. Select the option to open the virtual keyboard. Edit List Name You cannot change the name of the list.
  • Page 51 Using Timers Event Timer Frequencies - Applies to a one-time program. If the program time changes, this Once timer operates at the new time. The receiver deletes this timer after the timer operates. Weekly - Applies to a program that is scheduled for once a week on the same channel at the same time on the same day.
  • Page 52 Chapter 3 Using the System Setting Up an Automatic Event Timer 1. Select a future program using the Browse Banner, Themes menu or Program Guide Tip: You may start 2. Select a Timer Type option. any timer one minute early. But if 3.
  • Page 53 Using Timers 7. Select the option. The receiver displays the Date/Time Set Date/Time for Manual Timer menu. 8. Use the NUMBER PAD buttons to enter the (this includes Start Time selecting ) and the (this includes selecting End Time 9. Use the NUMBER PAD buttons to enter the Date 10.
  • Page 54 Chapter 3 Using the System Overlapping Event Timers If you try to create event timers for overlapping programs, the receiver displays a menu with the dates and times of both programs. The receiver also displays this menu if a program time has changed, causing one timer to overlap another.
  • Page 55 Using Timers 6. If you want to change the , the , or the , select Start Time End Time Date the Date/Time option to display the Set Date/Time . Otherwise, skip to step 9, below. 7. Use the NUMBER PAD buttons to enter the (this includes Start Time selecting...
  • Page 56: Setting Up The Receiver To Control A Vcr

    Chapter 3 Using the System Special Consideration When Using Event Timers For Locked Programs - You must enter the receiver password before you can create an automatic event timer. You can create a manual event timer for a locked program without entering the password. However, if you do this, when the event timer operates the receiver may display only an error or password entry menu.
  • Page 57 Setting Up the Receiver to Control a VCR The receiver starts the VCR recording, but does not turn on the VCR. Make sure you leave the VCR turned on. You must also have a videotape in the VCR. 1. Make sure the VCR is connected to one of the receiver outputs and is set to display on your TV.
  • Page 58: Using Locks

    Chapter 3 Using the System Using Locks First you set the locks; then you lock the receiver. You must lock the receiver in order to put any locks into effect. If you unlock the receiver, leave the locks unchanged, and then lock the receiver again, the same locks will be in effect as before.
  • Page 59 Using Locks 4. Enter and verify a password, using the NUMBER PAD buttons. The receiver displays stars as you enter the digits of the password. 5. Memorize your password! From now on, you must enter this password to lock or unlock the receiver. 6.
  • Page 60 Chapter 3 Using the System 4. Select the rating that corresponds to the lowest acceptable audience age. Note All ratings that are more restrictive than the selected rating are also selected. For example, if you lock PG-13 rated programs, then all programs with the R, NC-17, and NR/AO ratings are also locked.
  • Page 61 Using Locks 5. Highlight the channel that you want to lock. If necessary, press the UP or DOWN ARROW button to see the desired channel. You can also enter each channel number using the NUMBER PAD buttons. 6. Press the SELECT/OK button to lock or unlock the highlighted channel.
  • Page 62 Chapter 3 Using the System Unlocking or Locking Pay-Per-View Programs This feature locks or unlocks all Pay-Per-View channels. Tip: If this option You also can lock one or more Pay-Per-View channels by using channel appears as locks or rating locks. Unlock PPV 1.
  • Page 63: Using Caller Id

    Using Caller ID 6. Press the SELECT/OK button. 7. Enter the new password using the NUMBER PAD buttons. As soon as you enter the fourth digit of the password, the receiver highlights the option. 8. Select the option to change the password. 9.
  • Page 64 Chapter 3 Using the System If you are in a menu when a call comes in, you will see a different Caller ID popup screen. To Turn the Caller ID On and Off 1. Press MENU. 2. Select the System Setup option.
  • Page 65: Advanced Features

    Standard definition display of closed captioning is a function of the TV and not the receiver. Note: Closed captioning information is provided by the programmer and is only displayed if it is a part of the signal provided to DISH Network. Page 61...
  • Page 66 Chapter 3 Using the System To enable closed captioning on HD displays: 1. Select MENU 6-9 to open the menu. Closed Captioning Settings 2. Choose the option to turn captioning on. 3. Select before exiting the menu to store your selection. Save Screen Adjustments You can customize the way the receiver video displays on your monitor.
  • Page 67: Display Options For Local Channels

    You can set up your local channels in the for viewing Program Guide either with your local channel numbers or the DISH Network four digit numbers. Digital off-air channels will always be displayed in the 2-99 channel range. To display the options available for local channels 2-99: 1.
  • Page 68: Control Other Devices With The Remote

    Chapter 3 Using the System 3. Select the option. Alternate Audio 4. Select the language you want in the list. Languages Note Alternate provides visually-impaired customers with a visual description of the program, if available. 5. Select to save your language choice. The receiver displays the Save menu.
  • Page 69 Control Other Devices with the Remote Set Up the Remote Control You can set up the remote to control other devices using the device codes listed on page 86. In the following instructions, the column on the left contains the instructions and the column on the right provides additional information.
  • Page 70: Scan For Device Codes

    Chapter 3 Using the System Instructions Additional Information If you can’t find a code that works try, Setting Up Using Device Codes Scan that fol- lows. Scan for Device Codes If the code for your device is not listed in the device codes on page 86, use this procedure to scan the remote control’s memory for the device code.
  • Page 71 Control Other Devices with the Remote Instructions Additional Information 7. Turn the device back on and Press the POWER button to turn the try some other appropriate device back on. Try some other buttons to make sure they buttons to make sure they work. work.
  • Page 72 Chapter 3 Using the System Control a TV (or a Second TV) TV Mode Button To use the remote to operate a television, you must press the TV mode button to set the remote to TV mode. The TV mode button’s back light turns ON to show that the remote is set to TV mode.
  • Page 73 Control Other Devices with the Remote Number Buttons Use the NUMBER buttons to enter numbers in a menu, or to go directly to a new channel. Tip: To operate Control a VCR or a DVD Player another device such as a VCR, set Some of the features described below may not apply to the up the remote to device.
  • Page 74: Control A Tuner Or Amplifier

    Chapter 3 Using the System • Press the RECORD button to start recording on a VCR. Press the PAUSE button to pause a videotape or DVD. Press • this button or the PLAY button to restart the videotape or DVD. Note: On some TVs, the presence of fixed images for •...
  • Page 75 Control Other Devices with the Remote SELECT/OK Button This SELECT/OK button works as the Input Select button for a tuner or amplifier. Up/Down (Arrow) Buttons Use UP/DOWN ARROW buttons to change channels on the tuner or amplifier. Mute Button Press the MUTE button to turn off the sound. Press it again to restore the sound.
  • Page 76: Teaching Another Remote

    The TV’s volume changes and the TV mode button lights instead of the AUX mode button. Teaching Another Remote Your DISH Network receiver can pass certain functions through from the original receiver remote to another remote. Note: Although most learning remotes are compatible with the...
  • Page 77: Resetting The Receiver To Factory Defaults

    Repeat this process for each button you want to be taught to the learning remote. Note: Any button on the DISH Network remote that is not used with your DISH Network receiver, will not teach the universal learning remote.
  • Page 78: Troubleshooting Tools

    Even though these tools are quite helpful, it is recommended that you only use them when on the phone with a DISH Network representative.
  • Page 79 Point Dish Check Switch Service Representatives. You may be asked to display these screens when you call DISH Network. Even though there are items that can be changed, only change them when specifically directed by a Customer Service Representative. 1. Press MENU.
  • Page 80: Qam Installations

    Chapter 3 Using the System QAM Installations If you live in an apartment, condominium or other clustered housing, your television signal is transmitted to you through master multiplexing distribution equipment located in a central area in your dwelling complex. This distribution equipment is owned and maintained by the dwelling complex owners or managers.
  • Page 81: Chapter 4 - Reference

    Chapter 4 Reference Troubleshooting Tables Use these tables if you have problems using the system before calling the Customer Service Center. Many problems arise from misunderstandings of how the system works, especially when you are just becoming familiar with it. These tables cover many problems, usually with a simple solution for each one.
  • Page 82 DSL provider. Viewers in specific areas are Remember that the program providers specify which programs prohibited from watching certain are “blacked out” for which viewers, not DISH Network. programs. For example, viewers who live close 011, 012 to a particular football stadium may...
  • Page 83 Troubleshooting Tables You may have just plugged in the Wait a few minutes to see if the message is removed. Make sure that receiver, and it is acquiring the all required cables are in place, and check that all cable connections satellite signal.
  • Page 84 Chapter 5 Reference You may not have connected the Connect the receiver to an active telephone line. receiver to an active telephone line. Make sure that the telephone line to which you connect the receiver Or, the telephone line may be is working properly.
  • Page 85: Hearing A Program

    Troubleshooting Tables When you run Check Switch, you see • The DISH Pro Twin LNBF is connected • If the check switch summary screen "Twin" identified as the Device/LNB but but the dish may not be pointed to shows “119 W” on Dish Input 2, you you only have signal confirmed from one receive signal from both 110 and 119 need to point your dish 9 degrees to the...
  • Page 86 Chapter 5 Reference Watching A Program What Is Possible Reason What to Do Happening A “black box” fills almost You may have turned on the Closed Using the TV remote control and/or menus displayed by the TV all of the TV screen. Captioned feature on the TV, and put (not the receiver remote control or the menus displayed by the that feature into Text mode.
  • Page 87 Troubleshooting Tables Using Locks What Is Possible Reason What to Do Happening You set a lock (for You may not have locked the You must lock the receiver to apply any lock that you have set. example, a lock on receiver.
  • Page 88 The receiver cannot connect Maybe the receiver is connected to a Install a DSL filter between the receiver and the telephone wall jack. to DISH Network. DSL (Digital Subscriber Line) phone line. You pick up the telephone to The receiver was calling the Customer Hang up, and then pick up the telephone again to get a dial tone.
  • Page 89 Troubleshooting Tables Your computer or FAX The receiver may have tried to call the Have the sender resend the FAX or modem transmission. machine was receiving a Customer Service Center to send Pay- FAX or modem Per-View purchase information during transmission, but an error the FAX or mode call.

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