Toyota 2011 Automobile Owner's Manual Supplement
Toyota 2011 Automobile Owner's Manual Supplement

Toyota 2011 Automobile Owner's Manual Supplement

Warranty, maintenance & roadside assistance information

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owner's manual
supplement
warranty, maintenance & roadside assistance information for
2011
models
C0C02 2011B 02

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Summary of Contents for Toyota 2011 Automobile

  • Page 1 owner’s manual supplement warranty, maintenance & roadside assistance information for 2011 models C0C02 2011B 02...
  • Page 2: Important Notice

    N N E E W W V V E E H H I I C C L L E E I I N N F F O O R R M M A A T T I I O O N N S S T T A A T T E E M M E E N N T T IMPORTANT NOTICE FOR THE DELIVERING SALES CONSULTANT...
  • Page 3: Table Of Contents

    Toyota Certified Collision Centres ........
  • Page 4: Satisfaction Over The Years

    We’re confident, as you should be, that your Toyota will We want you to be a satisfied member of the Toyota family for many years to come. provide you with many years of enjoyable driving.
  • Page 5: Hybrids

    A B O U T Y O U R H Y B R I D … economy and reduced exhaust emissions through the use of the Toyota E N E R G Y S A V I N G F E A T U R E S “...
  • Page 6: General Precautions

    Hybrids…Driving Into The Future G E N E R A L P R E C A U T I O N S R E F U E L L I N G Y O U R H Y B R I D Be sure to fully insert the refuelling nozzle in the fuel inlet tube.
  • Page 7: Toyota New Vehicle Warranty

    Toyota New Vehicle Warranty W A R R A N T Y C O V E R A G E A T A G L A N C E 3 3 6 6 m m o o n n t t h h s s / / 6 6 0 0 , , 0 0 0 0 0 0 k k m m...
  • Page 8: General Warranty Information

    W H E N D O E S T H E W A R R A N T Y B E G I N ? supplied by Toyota that is defective in material or workmanship, subject to the The warranty period begins on the warranty registration date as shown on the exceptions indicated under “What Is Not Covered”...
  • Page 9: Additional New Vehicle Warranties

    Engine Mounts Seals And Gaskets The Hybrid-related components listed below are covered under the Toyota New Vehicle Warranty for a period of 96 months or 160,000 km, whichever T R A N S M I S S I O N A N D T R A N S A X L E : comes first.
  • Page 10: Safety Restraint Systems

    E M I S S I O N D E F E C T W A R R A N T Y : Gold and Black Pearl Emblem Kits Toyota warrants to owners of 2011 model year vehicles that the Toyota Front End Masks...
  • Page 11 E M I S S I O N P E R F O R M A N C E W A R R A N T Y : Toyota will provide you with this coverage for 24 months from the warranty registration date or 40,000 kilometres, whichever comes first.
  • Page 12 Toyota New Vehicle Warranty E M I S S I O N W A R R A N T Y P A R T S L I S T : E V A P O R A T I V E C O N T R O L S Y S T E M 1.
  • Page 13 It is recommended that Toyota Genuine Parts be used, as replacement parts. 1. Take the vehicle to any authorized Toyota dealer and present a copy of the emission short test report as evidence of failure. Also, take your The use of non-Toyota parts and the performance of any maintenance or maintenance records in case they are needed.
  • Page 14: What Your Warranty Does Not Cover

    • Fire, accident or theft to you. • Abuse or negligence 4. If Toyota fails to notify you of its decision within the time period • Misuse – for example, racing or overloading specified, then Toyota shall be responsible for repairing the vehicle free •...
  • Page 15 Refer to the tire pamphlet Conditions related to normal noise, wear, vibration, deterioration, provided with your Toyota vehicle. If an original tire on your Toyota vehicle has discolouration, distortion, deformation and fading. a defect during the term of the tire manufacturer warranty, please contact your authorized Toyota dealer for assistance.
  • Page 16: General Information

    Special Policy Adjustments that may apply to your vehicle beyond the warranty coverage. Please check with your Toyota Dealer to determine if any Special Policy Adjustment is applicable to your vehicle. Club Toyota members can check on-line to see if a Campaign is applicable to their vehicle(s).
  • Page 17: I N T R O D U C T I O N Emergency Repairs

    Toyota authorized dealerships where there is no dealership reasonably are built to the highest standards of quality, durability and performance. They available. Toyota will reimburse you for any of the repairs that are covered by are also designed to fit your vehicle’s exact specifications.
  • Page 18: Buckle Up For Safety

    However, if the problem is not due to any of the factors above and you find of the inflating bag could seriously injure a child. your radio does require servicing, your Toyota’s original equipment radio and sound system components are covered under the terms of the Toyota Basic New Vehicle Warranty.
  • Page 19: When You Need Help

    W H E N Y O U N E E D H E L P , W E ’ R E H E R E T O H E L P Y O U Canada’s Customer Interaction Centre Representatives are available to help At Toyota, service isn’t just something we provide, it is a commitment we live you. You may reach them by calling 1-888 TOYOTA 8 (1-888-869-6828) or by.
  • Page 20 Toyota distributor may have no obligation to provide Toyota Canada Inc. endeavour’s to resolve all customer concerns through our warranty service to your vehicle, and/or your Toyota may not comply with the dealer network and with our direct involvement when necessary. Occasionally regulatory and/or environmental requirements of such country.
  • Page 21 T H E T O Y O T A C O M M I T M E N T : Tips from Toyota that can save you money and reduce excessive emissions. When you buy a Toyota product, you can count on superb quality, durability and reliability, the foundation upon which we have built our reputation. Toyota 1 .
  • Page 22 Toyota Eco 5 . R E M O V E U N N E C E S S A R Y W E I G H T F R O M Y O U R V E H I C L E Driving tips.
  • Page 23: Tire Pressure Monitoring System

    • Reduced driving comfort and tire life compares the data received against the designated values and if an If a tire needs frequent filling, have it checked by your Toyota Dealer. inconsistency is detected, the warning light symbol illuminates on your dashboard.
  • Page 24 Toyota Dealer. are even just a few pounds off can degrade ride and handling. • Make sure that only Toyota Genuine wheels are used on your vehicle. Tire pressure sensors may not work properly with wheels not supplied by Toyota.
  • Page 25: Extra Care Protection

    Oil & filter program. *** vehicle Rental Assistance and Tire Road Hazard Protection. Please consult your Toyota dealer for further details on this very valuable and affordable option. At ECP...we really do have YOU covered! C O U N T T H E W A Y S T O Y O T A E X T R A C A R E M E C H A N I C A L...
  • Page 26: Required Maintenance

    Club Toyota. • All work to be done right the first time and on time as promised. If you are not a Club Toyota member, please see your Toyota dealer for a • A convenient variety of payment options.
  • Page 27: Regular Maintenance Service

    16,000 km / 12 months or 12 months The Maintenance Menu provides a vehicle specific summary of your vehicle's maintenance requirements. Visit www.toyota.ca or ask your Toyota Service Advisor for your personalized copy. * Oil & Filter Service is also required at 16,000 km.
  • Page 28 M A I N T E N A N C E S E R V I C E Your Toyota requires the following regularly scheduled maintenance at the If you primarily operate your vehicle under any of the following conditions, •...
  • Page 29: Maintenance Service Record

    Required Maintenance M A I N T E N A N C E S E R V I C E R E C O R D 8,000 km / 6 months 16,000 km / 12 months 24,000 km / 18 months Actual mileage: Actual mileage: Actual mileage:...
  • Page 30 Required Maintenance M A I N T E N A N C E S E R V I C E R E C O R D 80,000 km / 60 months 88,000 km / 66 months 96,000 km / 72 months Actual mileage: Actual mileage: Actual mileage:...
  • Page 31 Required Maintenance M A I N T E N A N C E S E R V I C E R E C O R D 152,000 km / 114 months 160,000 km / 120 months 168,000 km / 126 months Actual mileage: Actual mileage: Actual mileage:...
  • Page 32 Required Maintenance M A I N T E N A N C E S E R V I C E R E C O R D 224,000 km / 168 months 232,000 km / 174 months 240,000 km / 180 months Actual mileage: Actual mileage: Actual mileage:...
  • Page 33: An Explanation Of Scheduled Maintenance Items

    E N G I N E C O O L A N T / I N V E R T E R C O O L A N T : The following explanations are provided to give you a greater awareness and Drain and refill the cooling system using only Toyota Super Long Life Coolant, understanding of the individual maintenance services that should be to provide extended drain intervals.
  • Page 34 S T E E R I N G C O M P O N E N T S : Install new plugs of the same type as originally equipped. A qualified Toyota Inspect for signs of leakage. If any leakage is discovered, have it repaired technician should perform this service.
  • Page 35: Your Responsibilities As An Owner

    I N T E R I O R G E N E R A L tools and ability. However, some items are best left to the specialists at your Toyota dealer where they have the tools and skilled staff. Please check your Horn/Warning Overall Vehicle Finish Owner’s Manual for items which are considered “do-it-yourself”...
  • Page 36: Protecting Against Corrosion

    • If your Toyota is damaged due to an accident or any other cause which destroys the paint and protective coating, have your vehicle repaired as soon as possible. (The cost of these repairs is the responsibility of the owner.) •...
  • Page 37: Toyota Roadside Assistance

    Toyota Roadside Assistance As the proud owner of your Toyota, you won’t have to worry about where Toyota Roadside Assistance will arrange for a towing facility to tow your you can obtain assistance when mishaps requiring Emergency Road Service vehicle from the scene of the traffic accident to the nearest Toyota or Mechanical Breakdown Towing occur.
  • Page 38 B A T T E R Y B O O S T : In the event that your Toyota fails to start after the boost, the event that your Toyota is unable to proceed under its own power after it will be towed according to your Mechanical Breakdown towing benefits winching, it will be towed according to your Accident towing benefits stated stated above.
  • Page 39 G E N E R A L C O N D I T I O N S rendered. Toyota Roadside Assistance agrees to provide to the driver of the registered 2. In the unlikely event that an authorized service facility is not available in Toyota, the benefits as listed in this Owner’s Manual Supplement, subject to...
  • Page 40 Services will not be covered if your Toyota was driven into an area that is inaccessible to the service vehicle or is not on a regularly travelled roadway. Cross-country, logging, autocross and any other form of off-road use is not T O Y O T A R O A D S I D E A S S I S T A N C E covered.
  • Page 41: Extended Coverage

    ). Both sources provide valuable information and assistance. • Mechanical Breakdown Towing Did you know? • Battery Boost • You do not have to accept a tow from the truck on the scene, Toyota • Lockout Service Roadside assistance has you covered. • Fuel Delivery •...
  • Page 42 Notes...
  • Page 43: Roadside Assistance

    Keep your Toyota Roadside Assistance *Whichever comes first. Card with you at all times. We have Note: See the Toyota Roadside Assistance section in the Owner’s Manual Supplement for complete details of provided 2 cards for your convenience the Toyota Roadside Assistance Benefits.
  • Page 44 Canada and continental United States of America Exchange key information (name/address/phone/insurance/etc.) • • with all parties (including witnesses). Insist that your vehicle be taken to the nearest Toyota dealership • • When calling Toyota Roadside Assistance you should or Certified Collision Repair and Refinish Centre.
  • Page 45: Customer Information

    Apt No. — Mail Address City Province Postal Code – Please advise your Toyota Dealership of any changes in your name or address Home Telephone Business Telephone Ext. or changes in vehicle ownership. Should you wish to advise Toyota Canada Inc.

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