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16. Groups
Your system administrator can include you as a member of a group along with other users. Each group has its own
extension number which can be used as the destination for call.
When a call is presented to a group, it is presented to the available group members, either one at a time or all at the same
time, until answered by one of the members.
How long a group call will ring at each group member before being presented to the next member is controlled by the
group's own settings. Hunt groups also use voicemail and have their own settings for when an unanswered call should go
to the group's mailbox. For group calls, the hunt group's voicemail settings are used rather than your settings.
The system administrator can enable a number of hunt group menu options on your phone. Each option is enabled for a
selected hunt group or hunt groups of which you are a member:
Enable/Disable Your Group Membership
·
When your membership of a hunt group is disabled, you no longer receive hunt group calls for that group. You are
still a member of the group and can re-enable your membership.
Change the Hunt Group Service Status
·
Each hunt group can be in service, in night service or out of service. When in night service or out of service, the
groups calls are redirected to an alternate group or to voicemail.
Change the Hunt Group Fallback Destination
·
These menus allow you to change the alternate groups used for the groups calls when it is in night service or out of
service status.
Default Short Codes
Short codes are numbers that you can dial to enable and disable various features. The following are default short codes
that may be available. Your system administrator will confirm any additional short codes that they may have configured
for your use.
· Night Service Status On: *20*N#
Set a hunt group into night service status by entering its extension number (N).
· Night Service Status Off: *21*N#
Take a hunt group out of night service status by entering its extension number (N).
16.1 Group Membership
Only the system administrator can change the groups of which you are a member. However, you can be provided with
options to enable or disable your group membership. While your membership of a group is disabled, you will not receive
any group calls for that group.
16.1.1 Group Membership On/Off (Status Menu)
If the system administrator has allowed you, you can enable/disable your membership of a group through the Status
menu. When your membership of a group is disabled you do not receive group calls for that group.
1. Press the Status soft key if shown. To access the status menu during a call, press the
press the Status soft key if shown.
2. Use the
up and down
status.
3. Press the Enable or Disable soft key to change the status of your membership of that group.
Access Control
The system administrator is able to configure if you can access the Membership, State and Fallback options of a group.
If you are not configured for any groups then the Group menu is not shown.
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IP Office
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arrow keys to scroll the menu to the hunt group name and your current membership
PHONE key and then
15-601040 Issue 06a (25 October 2011)
Page 108
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