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Solving Problems; Further Information - AEG 49669GO-MN User Manual

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solVING proBlEMs

faults
If there is a problem with the oven and / or grill, please:
• C heck the points listed below before calling for
service . It may be possible to avoid a call by fixing
the problem yourself – and so continue cooking .
NOTE: We may charge for service even in the
guarantee period if your problem is due to the causes
listed below.
problem
Oven or grill not working
Oven not heating enough
light and fans on continuously
Oven not working
Oven light not working
cooker smoking when first used
too much condensation building
up when baking
smells when first using oven
timer flashing
Burner will not light even though
the sparker is working
No spark is obtained when control
knob is activated
flames uneven or tending to lift
flames not staying on when knob
released
low heat, slow cooking
Benchtop or knobs overheating
NOTE: Only authorised personnel should carry out servicing. If the household fuse continues to blow, call the
Customer Care Centre. In the event of a power failure the gas burners may be lit with a hand held igniter and used.
Take care to avoid letting unburnt gas flow for more than 5 seconds when attempting to light the burner.

further information

when you need information, service or replacement
parts or have a warranty enquiry, please contact the
customer care centre:
• S outh Africa 0800 222 825, 7:45am – 5:00pm
please have the following information ready: Model,
Model Number & serial Number . this is shown on the
data plate which is visible when the oven door is open .
possible cause
power not turned on .
household fuse blown
controls incorrectly set
circuit breaker tripped
clock not set
foil or trays on bottom of oven
timer not in manual mode
timer not in manual mode
household fuse blown
household fuse blown
circuit breaker tripped
lamp blown or loose in socket
protective oils being removed
too much water used when cooking
protective oils being removed
power failure or interruption
knob not held down long enough in 'high'
position for flame safeguard to engage
Gas supply valve turned off
wrong knob turned off
port blockage in ignition area
Ignition spark plugs wet or dirty
Electricity supply is disconnected or
switched off
Ignition spark plugs wet or dirty
flame ports blocked or wet
Burner incorrectly fitted
knob not held down long enough in 'high'
position for flame safeguard to engage
knob not set between 'high' and 'low'
Dirt or spillage on flame safeguard sensor
Incorrect cooking pot or pan being used
Incorrect cooking pot or pan being used
pot or pan not located on burner properly
Monday to thursday, 7:45am – 4:30pm friday
what to do
switch on electricity
check fuses
reset controls
check circuit breaker
set time of day on timer
remove foil or trays
set timer to manual mode
set timer to manual mode
check fuses
check fuses
check circuit breaker
replace or tighten lamp
turn grill on high for 30 mins and then the
oven on 220°c for 1 hour
reduce amount of water
leave oven door open after cooking
this is normal
reset time of day
repeat lighting procedure and hold knob
down
for 5 seconds in 'high' position
turn on gas supply to appliance
Ensure the knob you are turning corresponds
to the burner you want to light
Ensure the ports in the ignition area are
clean and dry
Dry or clean ignition spark plugs
switch on electricity or check fuses
Dry or clean ignition spark plugs
clean or dry flame ports
Ensure this component is fitted correctly
repeat lighting procedure and hold knob
down for 5 seconds in 'high' position
knob Must be set between these positions
clean flameguard sensor tip
refer to cooktop section for correct
selection
refer to cooktop section for correct
selection
Ensure pot or pan is centrally located on
burner
25

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