AVM Fritz!Box 3390 Configuration And Operation Manual
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AVM Fritz!Box 3390 Configuration And Operation Manual

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FRITZ!Box 3390
Configuration and
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Summary of Contents for AVM Fritz!Box 3390

  • Page 1 FRITZ!Box 3390 Configuration and Configuration and Operation Operation...

  • Page 2: Table Of Contents

    Symbols and Highlighting ......6 The FRITZ!Box 3390 ......7 Ports, Interfaces, Buttons and LEDs .
  • Page 3 Password Protection: Security for the FRITZ!Box..41 A Single FRITZ!Box Access for All Users ..... . 43 Individual Access for Each FRITZ!Box User .
  • Page 4 Starting FRITZ!NAS ........
  • Page 5 21.3 Feedback on FRITZ!Box ........135 21.4 Assistance from the Support Team .

  • Page 6: Symbols And Highlighting

    Pointed brackets mark wild cards <Telephone number> Blue, underlined text designates addresses fritz.box to be entered in the browser Blue text designates links and references page 138 within this manual Do not click ... Bold type emphasizes important words FRITZ!Box 3390...

  • Page 7: The Fritz!Box 3390

    FRITZ!Box functions. This manual assists you in connecting, configuring and operating your FRITZ!Box. Its intention is not only to introduce to you the many func- tions of the device, but also to familiarize you with some of the techni- cal context.

  • Page 8: Ports, Interfaces, Buttons And Leds

    Notebook, PC, smartphone, Video/TV streaming a telephone line UMTS/HSPA modem USB devices network FRITZ!Box connection possibilities • Socket for connecting to ADSL2+ and VDSL • LAN 1 – LAN 4 4 gigabit Ethernet ports (10/100/1000 Base-T) for con- necting computers and other network devices like game consoles and network hubs •...

  • Page 9: Buttons

    With the “WLAN” button you can turn the wireless LAN func- tion on and off. “WPS” Button With the “WPS” button you can connect wireless devices with the FRITZ!Box by WPS. WPS is an easy way to establish secure wireless connections (see page 23).

  • Page 10: Leds

    LEDs LEDs Five LEDs are built into the top of the FRITZ!Box 3390, which flash or light up to display various connection statuses and events. Condition Meaning Power Device has electrical power and the DSL line is ready • for operation...

  • Page 11: Before You Connect The Fritz!Box

    • printed product information Requirements for Operation In order to operate the FRITZ!Box, you must have the following: • an up-to-date web browser Some of the FRITZ!Box functions can be used only with a web browser that supports HTML5, for instance Firefox version 17 or higher, Internet Explorer version 9 or high- er, or Google Chrome version 23 or higher.

  • Page 12: Security And Handling

    Before installing and using the FRITZ!Box, please read the fol- lowing security and handling instructions. Safety Instructions When connecting the FRITZ!Box 3390, be sure to observe the following security instructions in order to protect yourself and the FRITZ!Box from harm.
  • Page 13 FRITZ!Box on a wall, see page 141. • Place or hang the FRITZ!Box in a dry location that is free of dust and protected from direct sunlight. • For ideal operating conditions, mount the FRITZ!Box on a wall with the cables connected on the bottom.
  • Page 14 Security and Handling • Make sure to keep enough distance from potential sources of interference like microwave devices or elec- tric devices with large metal housings. FRITZ!Box 3390...

  • Page 15: Connecting The Fritz!Box

    Security and Handling page Connecting to Electrical Power Connecting to the power supply Pick up the power supply unit included in the FRITZ!Box package. Use only this power supply unit for connecting to electri- cal power. Connect the power supply unit to the socket on the FRITZ!Box labeled “Power”.
  • Page 16 Connecting to the Internet Connecting to a DSL or VDSL line How to connect the FRITZ!Box depends on the type of your line. Connection Sockets Connecting the FRITZ!Box DSL or VDSL line with fixed line Read the instructions page Your fixed telephone line is an analog line or an ISDN line.
  • Page 17 “DSL” socket on the FRITZ!Box. Insert the free end of the cable into the DSL socket on the DSL splitter. On the FRITZ!Box the “Power” LED lights up. Connecting to a DSL or VDSL Line Connecting to the telephone socket Insert the DSL cable included in the package into the “DSL”...
  • Page 18 Connecting with the Cable Connection With an additional cable modem you can also use your FRITZ!Box 3390 at a cable connection. Use a network cable. Connect the free end of the network cable to the LAN (Ethernet) port on the cable modem.
  • Page 19 Connecting to the Internet Connecting with a Router or a Network You can use the FRITZ!Box on an already existing Internet ac- cess. To do this the FRITZ!Box is connected to the router or network. Connecting Using a Network Cable Connect the FRITZ!Box to the router with a network cable.

  • Page 20: Connecting The Computer To The Fritz!Box

    Connecting the Computer to the FRITZ!Box Connecting the Computer to the FRITZ!Box You can connect a computer with the FRITZ!Box either using a network cable or over wireless LAN. A computer can be connected with the FRITZ!Box using only one of these methods. It is not possible to connect using the network cable and wireless LAN.
  • Page 21 Insert the network cable included in the package into the uplink port of the network hub or network switch. Insert the free end of the cable into a LAN socket on the FRITZ!Box. The FRITZ!Box and the network hub are now connected with each other. FRITZ!Box 3390...

  • Page 22: Connecting Computers Over Wireless Lan

    FRITZ!Box: • Wireless device A computer to be connected to the FRITZ!Box via wireless LAN must support this technology. This means it must be equipped with a wireless LAN device. A wireless LAN device can be an external wireless LAN adapter—like a USB stick, for example—or a device integrated in the...
  • Page 23 The FRITZ!Box supports WPS (Wi-Fi Protected Setup). Wireless devices that also support WPS can be connected with your FRITZ!Box securely using this method. All of the necessary wireless LAN security settings are transferred in the process. There are two kinds of WPS: the push-button method and the PIN method.
  • Page 24 The PIN will be displayed. Enter this PIN in the control software of the wireless LAN device. Click “Start WPS”. The “WLAN” LED on the FRITZ!Box flashes slowly, indicating that the WPS procedure has begun. Now a secure wireless LAN connection is being established between the FRITZ!Box and the wireless LAN device.
  • Page 25 LAN device. Establishing a Wireless Connection with AVM Stick & Surf If you use a FRITZ!WLAN USB Stick from AVM as the wireless LAN device, you can use AVM Stick & Surf to establish a se- cure wireless LAN connection quickly and conveniently.
  • Page 26 The values for wireless LAN security preconfigured in the FRITZ!Box have to be transferred to the wireless LAN device. The values preset in the FRITZ!Box are printed on the sticker attached to the bottom of the housing. If you would like to...
  • Page 27 If the Wireless LAN Device Does Not Support WPA If your wireless LAN device does not support WPA encryption, you must convert the encryption set in the FRITZ!Box to WEP. For this you must change the wireless LAN settings in the FRITZ!Box.
  • Page 28 FRITZ!Box will be established. We strongly recommend using a wireless LAN device that supports WPA or WPA2 (for instance, a FRITZ!WLAN USB Stick from AVM). WEP is out of date and data encrypted with WEP can be deciphered within minutes.

  • Page 29: The Fritz!Box User Interface

    The FRITZ!Box User Interface The FRITZ!Box User Interface The FRITZ!Box has a user interface you can open in a web browser on your computer. In the user interface you can set up the FRITZ!Box, enable or disable functions and receive information on the FRITZ!Box and on your con- nections.

  • Page 30: Overview: Everything At A Glance

    The FRITZ!Box Overview Page In the upper area of the window the FRITZ!Box is displayed with its complete product name, the currently installed ver- sion of FRITZ!OS, and its current energy consumption.

  • Page 31: Configuring Fritz!Box With The Wizards

    Configuring FRITZ!Box with the Wizards Configuring FRITZ!Box with the Wizards The FRITZ!Box puts a number of Wizards at your disposal to assist you in setting up your FRITZ!Box. You will be guided through dialogs and menus step by step. The Wizards can be found in the “Wizards” area of the user in- terface.

  • Page 32: Saving The Fritz!Box Settings

    FRITZ!Box user interface can no longer be opened. Fast Switching between the Views The “View” link in the footer of the FRITZ!Box allows you to switch instantly between the standard view and the advanced view.
  • Page 33 “Apply” tab. In this case you can select which set- tings are to be applied to the FRITZ!Box. To load your saved settings to another FRITZ!Box of the same model, or to apply the settings of another FRITZ!Box model to your FRITZ!Box, the backup file must always be password- protected.
  • Page 34 Switch to the “Apply” tab. Enter the password. Click “Browse” and select a backup file. Click “Source File”. When the backup file is loaded you will receive an over- view of all settings that you can apply to the FRITZ!Box. FRITZ!Box 3390...
  • Page 35 Saving the FRITZ!Box Settings Settings that do not match your FRITZ!Box or which are already configured in your FRITZ!Box will not be offered for application. Select from the list the settings to be adopted. Click “Apply”. The selected settings are loaded to the FRITZ!Box.

  • Page 36: Configuring An Internet Connection In The Fritz!Box

    Once you have connected the FRITZ!Box to your Internet connection, you must configure the Internet connection in the FRITZ!Box user in- terface so that the FRITZ!Box can establish the connection to your In- ternet service provider and connect to the Internet.

  • Page 37: Internet Connection For Cable

    Internet Connection for Cable Configuring an Internet Connection without the Wizard Choose this method if the FRITZ!Box is connected to a DSL modem or a DSL router, or integrated into an existing net- work. Open the FRITZ!Box user interface (see page 29).

  • Page 38: Internet Connection Over Lan 1: Fritz!Box As A Router

    Internet Connection over LAN 1: FRITZ!Box as a Router You can use the FRITZ!Box at an already existing Internet ac- cess via the LAN 1 socket. To do this the FRITZ!Box is connect- ed to the router or network. For this kind of connection the FRITZ!Box can be configured as an independent router or as an IP client in the existing network.
  • Page 39 When the settings are applied the network address range of the FRITZ!Box changes automatically. The FRITZ!Box is configured as a router and the network range is changed. The FRITZ!Box, along with the connected network devices, forms its own self-contained network.

  • Page 40: Surfing The Net

    Surfing the Net Surfing the Net Start a web browser on your computer. Enter in the address field the URL of the web page you would like to visit, for instance avm.de/en. The requested Internet page is opened and displayed. FRITZ!Box 3390...

  • Page 41: Password Protection: Security For The Fritz!Box

    Password Protection: Security for the FRITZ!Box The password protection for the user interface is a security feature of your FRITZ!Box. This section describes how to use a password for the FRITZ!Box user interface and why you should use password protec- tion.
  • Page 42 Password Protection: Security for the FRITZ!Box Selecting the Appropriate Password Protection Use the table below to compare the two FRITZ!Box login meth- ods and decide which is appropriate for you: Features FRITZ!Box Password FRITZ!Box User Password One shared password for all Every user uses his own users.

  • Page 43: A Single Fritz!Box Access For All Users

    A Single FRITZ!Box Access for All Users Using a Secure Password Regardless of whether you use the FRITZ!Box password or a FRITZ!Box user account to log in to your FRITZ!Box, be sure to use a password that fulfills the following criteria: •...

  • Page 44: Individual Access For Each Fritz!Box User

    Individual Access for Each FRITZ!Box User Quick Access to the Login Data At the top of the FRITZ!Box user interface is a navigation bar that allows users to switch between the views of the FRITZ!Box. If you use the FRITZ!Box password, you will see the entry “Logged in”...
  • Page 45 Individual Access for Each FRITZ!Box User Setting Up FRITZ!Box Users You can set up as many as 32 user accounts in the FRITZ!Box. Before you can select the “Login with FRITZ!Box user name and password” method in the “System > FRITZ!Box Users >...
  • Page 46 Setting Up More FRITZ!Box Users In the FRITZ!Box user interface, open the “System > FRITZ!Box Users” menu. An alphabetical list of the FRITZ!Box user accounts is dis- played. Click the button after each list entry to view, change, or delete the corresponding user account.
  • Page 47 FRITZ!Box or for one selected di- rectory. Accessing the FRITZ!Box from the Internet To be able to access your FRITZ!Box from the Internet, the fol- lowing conditions must be fulfilled: • You have set up a MyFRITZ! account (see page 53).
  • Page 48 • If you set up a FRITZ!Box user account for every member of the family, with at least the rights to access voice mes- sages, faxes, FRITZ!App Fon and the call list, the entire family can listen to the answering machine or view the call list even when they’re away from home.
  • Page 49 NAS access rights. Only if you always use your FRITZ!Box user account to access the FRITZ!Box, be it from home or via the Internet, can you de- lete the preconfigured “ftpuser” account. In every other case deleting this user account will make it impossible to use the NAS services of the FRITZ!Box, or allow only restricted use.
  • Page 50 Select this entry to leave the FRITZ!Box user interface. Log off of the FRITZ!Box before you surf the web with your browser. If you do not click on the FRITZ!Box user interface for a period of longer than sixty minutes, you will be logged off automatically.

  • Page 51: Forgot Password-What To Do

    Internet connection and all personal net- work and network device settings. Here is how to restore the factory settings to the FRITZ!Box: Disconnect the FRITZ!Box from the power supply. Reconnect to the power supply after about five seconds and wait until the “Power”...

  • Page 52: Using The Fritz!Box Without A Password

    FRITZ!Box without password protection! Protect your FRITZ!Box by defining a password for the FRITZ!Box user interface. To do this, go to the “System > FRITZ!Box Users > Login in the Home Network” and select one of the password protection methods.

  • Page 53: Myfritz!: Global Access To The Fritz!Box

    MyFRITZ!: Global Access to the FRITZ!Box MyFRITZ! is a web service by AVM, with which you can access your FRITZ!Box from anywhere in the world over the Internet, just as if you were at home. This chapter describes what MyFRITZ! does and how to configure MyFRITZ!.
  • Page 54 Once it has been saved, every time it is entered it will be displayed encoded. If you do not have a FRITZ!Box user account yet, you will be prompted to set one up by assigning a user name and an additional password. For security reasons access to the FRITZ!Box from the Internet is possible only for users with a FRITZ!Box user account.

  • Page 55: Using Myfritz

    FRITZ!Box user interface. Now the FRITZ!Box is registered with your MyFRITZ! account. On the MyFRITZ! page of the FRITZ!Box user interface the op- tions “MyFRITZ! enabled for this FRITZ!Box” and “Internet ac- cess to the FRITZ!Box via HTTPS enabled” are selected.
  • Page 56 To register with your FRITZ!Box, enter the data of your FRITZ!Box user account. You will be directed to the MyFRITZ! page of your FRITZ!Box. Here you can access the call list and the voice messages on your answering machine. Via the MyFRITZ! page you cann ac- cess the AVM devices fpr home automation that are connect- ed with your FRITZ!Box.
  • Page 57 FRITZ!Box user account. You will be directed to the MyFRITZ! page of your FRITZ!Box. In this case no registration with MyFRITZ! is required. If you registered with the FRITZ!Box password, you now have access to all of the contents stored on your FRITZ!Box.

  • Page 58: Security With Myfritz

    Security with MyFRITZ! Mulitple FRITZ!Boxes You can register multiple FRITZ!Boxes with one MyFRITZ! ac- count. • Every FRITZ!Box is registered with the MyFRITZ! account over its own user interface. From the “Internet > MyFRITZ!” menu, select the setting “Register the FRITZ!Box with an existing MyFRITZ! ac- count”.

  • Page 59: Firmware Update: Updating Fritz!Os

    Firmware Update: Updating FRITZ!OS Firmware Update: Updating FRITZ!OS AVM provides regular free updates of the firmware for your FRITZ!Box. This software—called FRITZ!OS—controls all of the FRITZ!Box func- tions. Firmware updates contain further developments of existing FRITZ!Box functions and often also introduce new functions for your FRITZ!Box.

  • Page 60: Performing An Online Update

    Click “Find New FRITZ!OS”. The FRITZ!Box checks whether a FRITZ!OS update is available for your FRITZ!Box. If a new FRITZ!OS version is available for your FRITZ!Box, the “Start Firmware Update Now” button will be dis- played. Click this button to start the update.

  • Page 61: Performing A Manual Update

    10.3 Performing a Manual Update In some cases it is not possible to perform an automatic up- date, for instance when the FRITZ!Box is not connected to the Internet. Then you have the option of performing a manual firmware update.

  • Page 62: Using The Automatic Search For Updates

    Select “System > FRITZ!OS Update > Firmware File”. Click the “Save Settings” button to save the current set- tings of your FRITZ!Box on your computer and save the export file on your computer. A prerequisite for loading a new firmware file is that your current FRITZ!Box settings have been saved in a backup file.
  • Page 63 Using the Automatic Search for Updates Performing a Firmware Update Open the “Overview” page. If an update for your FRITZ!Box is found, you will be noti- fied with the message “The latest firmware is not in- stalled: Update?”. Click the “Update?” link to install the update.

  • Page 64: Fritz!Box As An Internet Router

    FRITZ!Box as an Internet Router The FRITZ!Box connects computers in your home network with the In- ternet. This chapter explains the possibilities presented by using the FRITZ!Box as an Internet router and how to take advantage of them. 11.1 Parental Control: Controlling Internet Access Parental control is a function with which you can control the Internet use of individual computers or Windows users.
  • Page 65 This is also true for web sites that are not included in the blacklist. – For applications that address web sites directly via the IP address, for instance virus scanner update software, the relevant IP addresses can be released for access by entering them in the exception list. FRITZ!Box 3390...
  • Page 66 You can list network applications to be blocked for use. For in- stance, you can block file sharing software. Configuring Parental Control In the FRITZ!Box 3390 factory settings, unrestricted use of the Internet is set by default. Parental control for network devices and Windows users •...

  • Page 67: Port Forwarding: Making Computers Accessible From The Internet

    11.2 Port Forwarding: Making Computers Accessible from the Internet With default settings in the FRITZ!Box, programs on your com- puter and LAN cannot be accessed from the Internet. For ap- plications like online games and file sharing software or serv-...
  • Page 68 “IPv6” page. Determining the IPv4 address for accessing the FRITZ!Box If you have enabled ports for forwarding in the FRITZ!Box, oth- er Internet users can access your computers at the IP address assigned to your FRITZ!Box by the Internet service provider.

  • Page 69: Dynamic Dns: Name Instead Of Ip Address

    Dynamic DNS: Name instead of IP Address Dynamic DNS is an Internet service that makes it possible for the FRITZ!Box to remain accessible from the Internet at all times under a fixed name, even though the public IP address changes.

  • Page 70: Access From The Internet Via Https, Ftp And Ftps

    Access from the Internet via HTTPS, FTP and FTPS Over the Internet it is possible to access the user interface and the NAS of the FRITZ!Box even from outside the home network.. With a laptop, smartphone or tablet PC you can con- figure settings in the FRITZ!Box user interface, take a look at your call list, or access the NAS to download or upload files.

  • Page 71: Prioritization: Right Of Way For Internet Access

    • FTPS (FTP over SSL) FTPS is a method for encrypting the FTP protocol. Enable this protocol to secure transmission over FTP. Enabling HTTPS, FTP and FTPS in the FRITZ!Box Open the FRITZ!Box user interface (see page 29). Enable the advanced view.
  • Page 72 • For network applications prioritized in this category, 90% of the FRITZ!Box’s upload bandwidth is available, as long as no application from the “Real-time applica- tions” category requires bandwidth. The remaining 10% of the upload bandwidth is available for applications that are prioritized in lower categories or not prioritized at all.

  • Page 73: Vpn: Remote Access To The Home Network

    Via VPN a secure remote access to the network of the FRITZ!Box can be established. The VPN solution for the FRITZ!Box features the following: • The VPN solution for the FRITZ!Box is based on the IPSec standard. • Computer-LAN coupling and LAN-LAN coupling: VPN con- nections can be set up for individual remote computers or even for remote networks.
  • Page 74 AVM web site. The AVM web site offers a Service Portal which presents com- prehensive information on VPN in general and in connection with the FRITZ!Box. Visit this portal to obtain more detailed in- formation. avm.de/en/vpn Setting up VPN in the FRITZ!Box Open the FRITZ!Box user interface.

  • Page 75: Freely Selectable Dns Servers

    11.7 Freely Selectable DNS Servers DNS servers are preset in the FRITZ!Box for IPv4 and IPv6. These are the DNS servers assigned by the Internet provider. For both IPv4 and IPv6, the preset DNS server can be replaced by a free DNS server. Free DNS servers include, for instance, OpenDNS and Google DNS.

  • Page 76: Dnssec: Security For Dns Queries

    Support with the FRITZ!Box The FRITZ!Box supports DNSSEC queries over UDP. The FRITZ!Box has a DNS proxy. The computers in the home network use the FRITZ!Box as a DNS server. The FRITZ!Box for- wards DNSSEC queries from the home network to the Inter- net.

  • Page 77: Ipv6: The New Internet Protocol

    IPv6: The New Internet Protocol IPv6 stands for Internet protocol version 6 and is the succes- sor to IPv4. The FRITZ!Box supports the new IPv6 web protocol and can establish IPv6 connections: • IPv6 support can be switched on in the FRITZ!Box user interface.
  • Page 78 Open the FRITZ!Box user interface. Enable the advanced view. Then select the “Internet > Account Information” menu. Select the “IPv6” page and set up IPv6 in the FRITZ!Box. Consult the Online Help of the FRITZ!Box user interface for more information.

  • Page 79: 11.10 Mobile Network: Replace Faulty Dsl

    The FRITZ!Box supports UMTS/HSPA modems from various manufacturers. Here is how to set up the mobile telephone connection as a substitute upon DSL failure: Insert the USB modem in the USB port on the FRITZ!Box. Open the FRITZ!Box user interface (see page 29).

  • Page 80: Fritz!Box As A Wireless Access Point

    FRITZ!Box as a Wireless Access Point FRITZ!Box as a Wireless Access Point The FRITZ!Box is a wireless LAN access point for wireless devices like notebooks, tablets or smartphones. The FRITZ!Box can establish wire- less LAN connections compliant with the fast wireless LAN N standard in two frequency bands at the same time.
  • Page 81 FRITZ!Box and your wireless device. Make sure that the wireless LAN function of the FRITZ!Box is enabled and the “WLAN” LED is on. If the “WLAN”LED is not on, press the “WLAN” button briefly. Start the wireless LAN software of your wireless device.

  • Page 82: Connecting Wireless Devices With The Fritz!Box Guest Access

    You can set up a guest access if you have connected the FRITZ!Box directly to your DSL line. If the FRITZ!Box is connect- ed in another way, for instance to a cable modem, you cannot set up guest access.

  • Page 83: Switching The Wireless Radio Network On And Off By Timer

    Switching the Wireless Radio Network On and Off by Timer Your guest’s wireless LAN device can use the Internet connec- tion of the FRITZ!Box, but has no access to your home net- work. The guest device does not have access to the home net- work.

  • Page 84: Extending A Wireless Lan Network

    FRITZ!Box that work in the same frequency range You can extend the range of your wireless LAN radio network with a wireless repeater. Or you can set up a second FRITZ!Box as a wireless repeater. Extending a Wireless LAN Radio Network with a Wireless Repeater You can extend the range of your wireless LAN radio network with a wireless repeater.

  • Page 85: Wireless Lan-Getting Technical

    Wireless LAN—Getting Technical You can configure a FRITZ!Box as a repeater by working through the following steps: Open the FRITZ!Box user interface. Enable the advance view. Select the “WLAN > Repeater” menu and follow the in- structions displayed on the screen.
  • Page 86 LAN standards used by the integrated devices. These wireless LAN standards must also be set in the FRITZ!Box. Proceed as follows to check which wire- less LAN standards are set and change them if needed: Open the FRITZ!Box user interface.
  • Page 87 • Set the standards of the two wireless radio LAN networks in the FRITZ!Box such that they are compatible with all of the wireless devices used in the wireless network. Make a note of which standards the wireless devices in your...
  • Page 88 802.11a • Set the following mode in the FRITZ!Box: 802.11n+a The FRITZ!Box transmits with this setting in the 5-GHz frequency band. An unused frequency band can be disabled in the FRITZ!Box in order to reduce energy consumption without losing wire- less LAN connections.
  • Page 89 FRITZ!Box supports the AES encryption procedure as part of the WPA2 mechanism, and the TKIP encryption procedure as part of the WPA mechanism. This means that the FRITZ!Box can be used in combination with any wireless devices that al- so support WPA2 with AES or WPA with TKIP.
  • Page 90 DFS ensures that the channels from 52 to 140 are kept free for higher-priority users, like weather radar systems. If you are operating your FRITZ!Box in one of these channels, it mon- itors the selected channel periodically for higher-priority us- ers, and, if necessary, switches to a different channel.
  • Page 91 Different conditions may apply for the individual ranges. 2.4 GHz and 5 GHz The FRITZ!Box works in the wireless network in the 2.4-GHz range and parallel in the 5-GHz range. Both frequency ranges can be used simultaneously for wireless connections. This...
  • Page 92 40 MHz bandwidth. If this is not pos- sible due to interference or channels already being used by other wireless networks in the vicinity, the FRITZ!Box auto- matically switches temporarily to a bandwidth of 20 MHz.
  • Page 93 Wireless LAN—Getting Technical Channel Frequency (GHz) Channel Frequency (GHz) 5.30 5.66 5.32 5.68 5.50 5.70 (20 MHz band- width only) 5.52 FRITZ!Box 3390...

  • Page 94: The Fritz!Box Home Network

    The FRITZ!Box Home Network The FRITZ!Box connects your network devices, USB devices and stor- age devices in what we call a FRITZ!Box home network. In the home network the FRITZ!Box makes data like images, music and videos available to all connected users and allows them to share a printer.
  • Page 95 110. FRITZ!Box Name You can assign an individual name for your FRITZ!Box in the FRITZ!Box user interface. The name is set up under “Home Network > FRITZ!Box Name” and appears in the following ar- eas of your home network display: •...

  • Page 96: Network Devices In The Fritz!Box Home Network

    The devices can be connected with the FRITZ!Box by ca- ble or wirelessly. This chapter describes the network settings in the FRITZ!Box and how you can change them. You will also learn how you can change the IP settings for the computer in the most common oper- ating systems.
  • Page 97 Icon A green LED before the device name indicates that a device is actively connected with the FRITZ!Box, but not using the Internet connection at this time. A green-blue globe indicates that the device is cur- rently using the Internet connection.
  • Page 98 “Always assign this network device the same IP address”. When this setting is enabled for a network device, the DHCP server of the FRITZ!Box will assign the same IP address to this device each time the connection is established. Starting the Computer—Wake on LAN The wake on LAN function of computers can be enabled in the editing mode for network devices.
  • Page 99 192.168.178.255 dress used to send messages into the network IP Address in Case of Emergency The FRITZ!Box has a fixed IP address that cannot be changed. The FRITZ!Box always can be reached at this IP address. Fixed IP address 169.254.1.1...
  • Page 100 If you would like to change the IPv4 address, please read through the following sections. When Does It Make Sense to Change the IPv4 Address? You should change the IPv4 address of the FRITZ!Box if the following apply to your network: •...
  • Page 101 “Obtain an IP address automatically” and then enter the IP address manually in the appropriate field. In the case of the preset IPv4 address of the FRITZ!Box, the following IPv4 addresses are available for assignment to the computers: 192.168.178.2 - 192.168.178.254...
  • Page 102 Please note that changes to the network settings in the FRITZ!Box may make it necessary to adjust the network set- tings of your computers so that you can continue to access the FRITZ!Box user interface.
  • Page 103 ULA and communication between them is restricted. For this case you can set the FRITZ!Box such that the network devices receive the ULA from the FRITZ!Box. DHCPv6 Servers in the Home Network The FRITZ!Box is equipped with its own DHCPv6 server.

  • Page 104: Obtaining An Ip Address Automatically

    Enable the guest access. 14.2 Obtaining an IP Address Automatically The FRITZ!Box has its own DHCP server, which assigns IP ad- dresses to the connected computers. The connected comput- ers must be configured such that they can receive their IP ad- dresses automatically.
  • Page 105 Select “Start > Run”, enter “ncpa.cpl” and then click “OK”. Configure the settings: Click the network connection between the computer and the FRITZ!Box with the right mouse button and select “Properties”. Windows 8, Windows 7 and Windows Vista: Under “This connection uses the following items”, select “Internet...
  • Page 106 “Obtain DNS server address automatically” for the Internet Protocol Version 6 (TCP/IPv6) as well. The computer now receives an IP address from the FRITZ!Box. Obtaining an IP Address Automatically in Mac OS X Select the “System Preferences...” in the Apple menu.
  • Page 107 Obtaining an IP Address Automatically Obtaining an IP Address Automatically in Linux For comprehensive information and tips on network settings in Linux, see, for example: tldp.org/HOWTO/NET3-4-HOWTO-5.html FRITZ!Box 3390...

  • Page 108: Usb Devices In The Fritz!Box Home Network

    USB devices. All network devices in the FRITZ!Box home network can use these USB devices jointly and simultaneously. This chapter describes how to share a printer in the network, which USB devices can be used in your FRITZ!Box home network, and how to use these devices safely. 15.1...

  • Page 109: Using Usb Devices Safely

    111). • You can connect a USB hub to the FRITZ!Box and use up to four USB devices at this hub. You can use USB hubs with or without a separate power supply. We recommend deploying a USB hub with its...

  • Page 110: Accessing Usb Memory

    USB storage media each user is al- lowed to access. A USB storage medium connected to the FRITZ!Box can be reached in the home network by entering the shared FRITZ!Box password. From the Internet you can reach the USB storage medium only by logging in with your individual user name and password.

  • Page 111: Sharing A Usb Printer

    15.6 Sharing a USB Printer You can connect a USB printer to the FRITZ!Box to make it available to all participants in your home network. You can ei- ther release the printer for sharing as a network printer or use the FRITZ!Box USB remote connection software to connect it with a computer.
  • Page 112 Connection page 116. Setting Up a USB Printer as a Network Printer Connect the USB printer to the USB port of the FRITZ!Box. Preparing configuration Open the FRITZ!Box user interface. Enable the advance view. Select the “Home Network > USB Devices” menu.
  • Page 113 “Next”. Enter “fritz.box” in the “Host name or IP address”: field. If the FRITZ!Box is configured as a wireless LAN repeater or an IP client, enter here the IP address at which the FRITZ!Box can be reached within the network.
  • Page 114 Sharing a USB Printer If the FRITZ!Box is configured as a wireless LAN repeater or an IP client, enter here the IP address at which the FRITZ!Box can be reached within the network. Enter any name you wish in the “Port name” field and click “Next”.
  • Page 115 Enter “9100” as the port. • Enter “fritz.box” as the printer name. If the FRITZ!Box is configured as a wireless repeater or an IP client, enter here the IP address at which the FRITZ!Box can be reached within the network.
  • Page 116 Windows 8, Windows 7, Vista or XP (32- and 64-bit). Installing FRITZ!Box USB Remote Connection Install the program for FRITZ!Box USB remote connection on all of the computers with which you want to use the connect- ed USB device.
  • Page 117 Click the USB printer in the “Devices” area. The USB printer is being connected to the computer. Do not conduct any firmware updates for USB devices that are connected with the computer via the FRITZ!Box USB re- mote connection. FRITZ!Box 3390...

  • Page 118: Fritz!Nas: Storage In The Home Network

    FRITZ!NAS: Storage in the Home Network FRITZ!NAS: Storage in the Home Network With FRITZ!NAS you can display the data on the storage media of your FRITZ!Box in a clearly arranged interface. All participants in the FRITZ!Box home network can start FRITZ!NAS in a web browser and use it as a platform to access music, images, videos and documents in the FRITZ!Box memory.

  • Page 119: Saving Energy With Fritz!Box

    Saving Energy with FRITZ!Box Saving Energy with FRITZ!Box The FRITZ!Box combines a variety of devices in one device: VDSL and ADSL modem, WLAN router and media server. This means that you generally use much less power with the FRITZ!Box than you would with several separate devices.

  • Page 120: Enabling Energy-Saving Mode For Usb Hard Drives

    Enabling Energy-Saving Mode for USB Hard Drives 17.2 Enabling Energy-Saving Mode for USB Hard Drives In the FRITZ!Box you can enable an energy-saving function for USB hard drives connected to the FRITZ!Box. When the ener- gy-saving function is enabled, connected USB hard drives will be switched off when they are idle—as long as the hard drives...

  • Page 121: Help In Case Of Errors

    Help in Case of Errors Here you can find assistance if no DSL connection is estab- lished, if the FRITZ!Box cannot be opened, or if errors occur with wireless LAN connections. For more help, see the AVM Knowledge Base in the Internet: service.avm.de/support/en.

  • Page 122: The User Interface Does Not Open

    The User Interface Does Not Open 18.2 The User Interface Does Not Open If the FRITZ!Box user interface cannot be opened, this can have various causes. Work through the following steps in sequence until the error has been resolved. Enter http://fritz.box in the Web Browser Enter http://fritz.box...
  • Page 123 Check the Proxy Settings of the Web Browser If a proxy server is enabled in your web browser, the address of the FRITZ!Box must be entered as an exception. Check your web browser settings. Firefox Click the orange Firefox button and select “Options >...
  • Page 124 You can use this IP ad- dress as follows: Connect your computer to the “LAN 2” port of the FRITZ!Box using a LAN cable. If your computer is already connected with the FRITZ!Box over wireless LAN, clear the wireless connection. FRITZ!Box 3390...

  • Page 125: Cannot Establish A Wireless Lan Connection

    18.3 Cannot Establish a Wireless LAN Connection If you cannot establish a wireless LAN connection between your computer and the FRITZ!Box, this may be due to a variety of causes. Work through the following steps in sequence until the error has been resolved.

  • Page 126: Wireless Lan Connection Interrupted

    18.4 Wireless LAN Connection Interrupted If the wireless LAN connection between your computer and the FRITZ!Box is disrupted, this may be due to a variety of causes. Work through the following steps in sequence until the error has been resolved.
  • Page 127 2.4-GHz band. Use the 5-GHz frequency band with any wireless LAN devices that support this band. Configure the FRITZ!Box as follows so that you can select the 5-GHz radio network on your wireless LAN devices: Open the FRITZ!Box user interface (see page 29).

  • Page 128: Taking Fritz!Box Out Of Operation

    Save FRITZ!Box Settings Before loading the factory settings, save all of the settings you made in your FRITZ!Box to a backup file. With this backup file you can restore your settings to the FRITZ!Box at any time or load them to another FRITZ!Box. See the section...
  • Page 129 In the FRITZ!Box user interface, select the “System > Backup” menu. Select the “Factory Settings” tab. Click the “Load Factory Settings” button. The FRITZ!Box is reset to its factory settings. All settings made during operation will be overwritten. FRITZ!Box 3390...

  • Page 130: Uninstalling Supplementary Software

    Uninstalling Supplementary Software 19.2 Uninstalling Supplementary Software Additional software for the FRITZ!Box is available on the web pages of AVM at avm.de/en/download. If you have installed supplementary programs on one or more computers, uninstall this software using the control panel of your Windows operating system.
  • Page 131 Make sure that the “Change or Remove Programs” but- ton is selected in the column at left. Mark the AVM program you want to remove in the list of “Currently installed programs”. Click the “Change/Remove” button. The program will be removed. FRITZ!Box 3390...

  • Page 132: Technical Specifications

    Technical Specifications Technical Specifications Facts worth knowing: Here you will find comprehensive technical data on your FRITZ!Box 3390. 20.1 Ports and Interfaces • VDSL-/ADSL modem for use with ADSL/ADSL2/ADSL2+ in accordance with ITU G.992.1, ITU G.992.3, ITU G.992.5 (Annex B or J) or VDSL2 in accordance with ITU G.993.2...

  • Page 133: User Interface And Display

    20.5 Cables Network Cable The network cable (yellow) of the FRITZ!Box 3390 is a stan- dard category 5 (Cat 5) Ethernet cable. Please use a standard STP-type (Shielded Twisted Pair) Ethernet cable of category 5 (Cat 5) to replace or extend the Ethernet cable. To extend the cable you will need a shielded RJ45 double coupling (Cat 5) with a 1:1 pin assignment.

  • Page 134: Customer Service

    Documentation on the FRITZ!Box To take advantage of all commands and features of your FRITZ!Box, consult the following documentation: Help In the FRITZ!Box user interface you can open the comprehen- sive Online Help by clicking the “Help” icon and the “Help” buttons. Manual...

  • Page 135: Feedback On Fritz!Box

    21.3 Feedback on FRITZ!Box In various places in the user interface, the FRITZ!Box offers you the opportunity to send your concrete feedback to AVM. Your feedback helps us to continually improve the FRITZ!Box. When you submit feedback, only the technical data and no personal data are transmitted to AVM.

  • Page 136: Assistance From The Support Team

    21.4 Assistance from the Support Team Should problems with your FRITZ!Box arise, we recommend taking the following steps: If you have questions about starting operation of your FRITZ!Box, please consult the following chapters again: – Before You Connect the FRITZ!Box...

  • Page 137: Manufacturer's Warranty

    This warranty shall be governed by German substantive law, to the exclusion of the United Nations Convention on Con- tracts for the International Sale of Goods (CISG). FRITZ!Box 3390...

  • Page 138: Legal Notice

    The licensing conditions are presented in the FRITZ!Box 3390 user interface under the “Legal No- tice” heading. This documentation and software have been produced with all due care and checked for correct- ness in accordance with the best available technology.

  • Page 139: Declaration Of Ce Conformity

    Declaration of CE Conformity The manufacturer AVM GmbH Alt-Moabit 95 D 10559 Berlin Germany herewith declares that the product FRITZ!Box 3390 ADSL WLAN router complies with the following directives: 1999/5/EC R&TTE Directive: Radio Equipment and Telecommunica- tions Terminal Equipment 2009/125/EC...

  • Page 140: Disposal Information

    3390, as well as all devices and electronic components con- tained in the package, may not be disposed with household waste. Please bring FRITZ!Box 3390 to a collection point in your local community for the disposal of electric and electronic appli- ances after use.

  • Page 141: Drilling Template

    See the next page for a drilling template. Use the drilling template as a guide to mark the holes needed to mount the FRITZ!Box on a wall. Be sure to print out the page with the drilling template in its original size, or 100%.

  • Page 143: Index

    IPv4 address ....FRITZ!WLAN USB Stick ..loading with FRITZ!Box..
  • Page 144 Internet connection FRITZ!OS ......configuring ....
  • Page 145 FRITZ!Box password ... . computer ....FRITZ!Box user account ..
  • Page 146 ....updating FRITZ!OS....range ......
  • Page 147 FRITZ!Box 3390...
  • Page 148 FRITZ!Box 3390...
  • Page 149 FRITZ!Box 3390...

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