Troubleshooting - Canon DC20 Instruction Manual

I
Troubleshooting
Connection
II
Camcorder is not recognized when connected to the computer.
+
Computer does not support the USB interface.
The USB interface is not supported for computer not in compliance with the
following requirements. Acquire the necessary system to use the USB
interface.
Requirements: Built-in USB port on a system pre-installed with Windows
98, Windows Me, Windows 2000, or Windows XP.
+
There is no disc or memory card in the camcorder.
Insert a disc or a memory card into the camcorder.
+
The camcorder is not set to the correct mode.
Turn the power switch to PLAY and move the
~'"
/0 switch to O. Next,
select [DISC] or [CARD] in the SYSTEM SETUP menu.
+
Camcorder is not correctly connected to the computer.
Read Connecting the Camcorder to a Computer
(OJ
11) and check the
connection.
Ensure that you are using the correct cable and that its connectors are in
good shape.
+
If you are experiencing operational problems, detach the USB cable from
the camcorder and computer and terminate the connection. Restart the
computer and the camcorder, and then reconnect the camcorder.
+
TWAIN Driver or WIA Driver is not installed properly.
First uninstall the TWAIN/WIA Driver, then reinstall the driver from the
DIGITAL VIDEO SOLUTION DISK (remove the check marks from the other
programs when prompted to select the programs to be installed).
ZoomBrowser EX Operation
II
Cannot download still images
+
The camcorder it not set to the correct mode.
Turn the power switch to PLAY and move the
~'"
/0 switch to O. Next,
select [DISC] or [CARD] in the SYSTEM SETUP menu.
II
Still image files or folders do not appear in ZoomBrowser EX.
+
Still images or folders shown in ZoomBrowser EX and the actual file
contents may be different when an image file has been moved or copied
using Windows functions or edited with a separate program.
Click the [View] menu and select [Refresh Current Folder].
Driver Installation
II
Cannot install the TWAIN Driver/WIA Driver correctly.
+
Does the system have a built-in USB port and did it come with Windows
98IWindows MelWindows 2000 preinstalled?
+
Camcorder is not correctly connected to the computer.
Read Connecting the Camcorder to a Computer
(OJ
11) and check the
connection.
Ensure that you are using the correct cable and that its connectors are in
good shape.