Troubleshooting - Whirlpool WHELJ1 Installation And Operation Manual

PROBLEM
Water has black or
gray color
Low water pressure at
house faucets
Water has objection-
able taste and/or odor
No water flow to drain
during Clean Rinse
cycle
Clean Rinse cycle does
not run automatically
Clean Rinse cycle does
not run at the pro-
grammed time of day
Steady beeping from
electronic control
Error Code E1, E3 or
E4 appears
Error Code E5 appears
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Troubleshooting

CAUSE
(NEW SYSTEM) Start up procedure
has not been completed
(NOT A NEW SYSTEM) Normal abra-
sion of filtration media
Sediment filter screen is clogged
Filtration media pores are blocked
System is in bypass
Filtration media pores are blocked
System is in bypass
Drain flow control is plugged
Drain hose is plugged or kinked
Power supply is unplugged from wall
electrical outlet (display will be blank)
If display reads "VAC", then Clean
Rinse function has been disabled
If display is blank, power supply may be
unplugged from wall electrical outlet
If time display is flashing, then a long
power loss caused the clock to lose its
time setting
Electronic control board is wet
Fault in wiring harness or connections
to position switch
Fault in switch
Fault in valve causing high torque
Motor inoperative
Electronic control
or visit www.whirlpoolwatersofteners.com
located on the rating decal on back of the cover.
Run start up procedure (See Page 13) or run
consecutive Clean Rinse cycles (See Page 14)
until water color returns to normal.
Manually initiate a Clean Rinse cycle (See Page 14).
Manually initiate a Clean Rinse cycle (See Page 14).
Clean sediment filter screen (See Page 19). If
the filter screen is frequently plugging, it may be
necessary to adjust the frequency of Clean Rinse
cycles.
Manually initiate a Clean Rinse cycle (See Page 14).
If the filtration media pores are frequently block-
ing, it may be necessary to increase the frequen-
cy of Clean Rinse cycles.
Move bypass valve(s) to normal operating (non-
bypass) position.
Manually initiate a Clean Rinse cycle (See Page 14).
If the filtration media pores are frequently block-
ing, it may be necessary to increase the frequen-
cy of Clean Rinse cycles.
Move bypass valve(s) to normal operating (non-
bypass) position.
Clean drain flow control (See Page 18).
Straighten drain hose.
Check for loss of power and correct.
Press and release the CLEAN button until display
no longer reads "VAC".
Check for loss of power.
Reset the clock to the correct time of day (See
Page 12).
Allow 48 hours for board to dry, or use blow dryer.
Replace wiring harness or connection to position
switch (See parts list at end of this manual).
Replace switch (See parts list at end of this manual).
Replace rotor/seal kit (instructions included with kit).
Replace motor (instructions included with motor)
Replace electronic control board (PWA) (instruc-
tions included with PWA).
Monday- Friday, 8 AM - 7 PM EST
17
CORRECTION