Grandstream Networks HT502 User Manual
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Grandstream Networks HT502 User Manual

Dual fxs port analog telephone adaptor
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See also: Configuration Manual , User Manual
Grandstream Networks, Inc.
HT502
Dual FXS Port
Analog Telephone Adaptor
HT502 USER MANUAL

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Summary of Contents for Grandstream Networks HT502

  • Page 1 Grandstream Networks, Inc. HT502 Dual FXS Port Analog Telephone Adaptor HT502 USER MANUAL...
  • Page 2 This page is intentionally left bank...

  • Page 3: Table Of Contents

    3-WAY CONFERENCING ........................21 FAX SUPPORT ............................ 21 CALL FEATURES ..................23 CONFIGURATION GUIDE ................ 25 CONFIGURING THE HT502 THROUGH VOICE PROMPTS ............. 25 CONFIGURING THE HT502 VIA WEB BROWSER ................26 FIRMWARE VERSION 1.0.12.4 HT502 USER MANUAL Page 1 of 54...
  • Page 4 DTMF METHODS ......................... 28 PREFERRED VOCODER (CODEC) .................... 28 ADVANCED USER CONFIGURATION ....................33 SAVING THE CONFIGURATION CHANGES..................47 REBOOTING THE HT502 FROM REMOTE ..................47 CONFIGURATION THROUGH A CENTRAL SERVER ............... 47 SOFTWARE UPGRADE ................49 FIRMWARE UPGRADE THROUGH TFTP/HTTP/HTTPS ..............49 INSTRUCTIONS LOCAL FIRMWARE UPGRADE: ................
  • Page 5 FIGURE 3: UPLINK/DOWNLINK BANDWIDTH LIMITATION ..............32 ABLE OF ABLES HT502 User Manual TABLE 1: DEFINITIONS OF THE HT502 CONNECTORS ............... 10 TABLE 2: DEFINITIONS OF THE HT502 LEDS ..................10 TABLE 3: HT502 TECHNICAL SPECIFICATIONS ..................13 TABLE 4: HT502 HARDWARE SPECIFICATION ..................15 TABLE 5: HT502 IVR MENU DEFINITIONS ....................

  • Page 6: Gnu Gpl Information

    GNU GPL INFORMATION HT502 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 7: Change Log

    CHANGE LOG This section documents significant changes from previous versions of HT502 user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. CHANGES FROM 1.0.12.1 USER MANUAL •...
  • Page 8 Changed the SSL Web UI decription to [ ] and [ SIP TLS Certificate SIP TLS Private Key SIP TLS Private Key Password • Added [ ] version to Software Version on Web UI FIRMWARE VERSION 1.0.12.4 HT502 USER MANUAL Page 6 of 54...

  • Page 9: Welcome

    User Manual, could void your manufacturer warranty. Please do not use a different power adaptor with the HT502 as it may cause damage to the products and void the manufacturer warranty.
  • Page 10 Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose is not permitted without the express written permission of Grandstream Networks, Inc. FIRMWARE VERSION 1.0.12.4 HT502 USER MANUAL...

  • Page 11: Connect Your Ht502

    2. Insert a standard RJ11 telephone cable into the Phone1 port and connect the other end of the telephone cable to the analog telephone. 3. Insert the Ethernet cable into the WAN port of HT502 and connect the other end of the Ethernet cable to an uplink port (a router or a modem, etc.) 4.

  • Page 12: Figure 1: Connecting The Ht502

    (12V) FIGURE 1: CONNECTING THE HT502 The HT502 has two FXS port. Both FXS ports can have a separate SIP account. This is a key feature of HT502 as it supports simultaneous calls on both FXS ports. TABLE 1: DEFINITIONS OF THE HT502 CONNECTORS...

  • Page 13: Figure 2: Ht502 Connection Diagram

    NOTE: All LEDs display green when ON. Slow blinking of WAN and LAN LED together indicate the product in firmware upgrading or provision stat Internet ADSL/Cable Modem Ethernet Analog Phone Analog Phone Cordless Cordless Phone Phone FIGURE 2: HT502 CONNECTION DIAGRAM FIRMWARE VERSION 1.0.12.4 HT502 USER MANUAL Page 11 of 54...
  • Page 14 This page is intentionally left bank FIRMWARE VERSION 1.0.12.4 HT502 USER MANUAL Page 12 of 54...

  • Page 15: Product Overview

    PRODUCT OVERVIEW The HT502 is a full feature voice and fax-over IP device that offers a high-level of integration including dual 10M/100Mbps network ports with integrated router, NAT, DHCP server, dual port FXS telephone gateway, market-leading sound quality, rich functionalities, and a compact and lightweight design. The VoIP network signaling protocol supported is SIP.
  • Page 16 3-way conferencing, message waiting, Do-Not-Disturb (DND), call-return service Caller ID Bellcore Type 1 & 2, ETSI, BT, NTT, and DTMF-based CID Polarity Reversal / Wink EN55022/EN55024 and FCC part15 Class B FIRMWARE VERSION 1.0.12.4 HT502 USER MANUAL Page 14 of 54...

  • Page 17: Hardware Specification

    Safety HARDWARE SPECIFICATION The table below lists the hardware specification of HT502. TABLE 4: HT502 HARDWARE SPECIFICATION LAN Interface 2 x RJ45 10/100Mbps (integrated router) 5 LEDs (GREEN) Universal Switching Input: 100-240V AC, 50/60Hz, 0.5A Max Power Adaptor Output: 12V DC, 0.5A...
  • Page 18 This page is intentionally left bank FIRMWARE VERSION 1.0.12.4 HT502 USER MANUAL Page 16 of 54...

  • Page 19: Basic Operations

    UNDERSTANDING HT502 VOICE PROMPT HT502 has a built-in voice prompt menu for simple device configuration. The IVR menu and the LED button work with any of the FXS port. Pick up the handset and dial “***” to use the IVR menu.

  • Page 20: Placing A Phone Call

    Phone calls between FXS 1 User can make internal calls between two FXS ports on the same and FXS 2 port HT502 even without being registered to SIP server. By dialing *** and 70 user can reach the other FXS port Voice Mail Number of Voice Mails Press “9”...

  • Page 21: Direct Ip Calls

    2. Both HT502 and other VoIP Device are on the same LAN using private IP addresses, or 3. Both HT502 and other VoIP Device can be connected through a router using public or private IP addresses (with necessary port forwarding or DMZ).

  • Page 22: Call Hold

    4. Caller A dials *87 then dials caller C’s number, and then # (or wait for 4 seconds) 5. Caller A will hear the confirm tone. Then, A can hang up. NOTE: “Enable Call Feature” must be set to “Yes” in web configuration page. FIRMWARE VERSION 1.0.12.4 HT502 USER MANUAL Page 20 of 54...

  • Page 23: 3-Way Conferencing

    4. If Caller C does not answer the call, Caller A can press “flash” to resume call with Caller B. NOTE: When Attended Transfer fails and A hangs up, the HT502 will ring back user A to remind A that B is still on the call.
  • Page 24 T.38, pass-through mode can be used. FIRMWARE VERSION 1.0.12.4 HT502 USER MANUAL Page 22 of 54...

  • Page 25: Call Features

    CALL FEATURES The HT502 supports all the traditional and advanced telephony features. TABLE 6: HT502 CALL FEATURES Call Features Forcing a Codec (per call) *027110 (PCMU), *027111 (PCMA), *02723 (G723), *02729 (G729), *0272616 (G726-r16), *0272624 (G724-r24), *0272632 (G726-r32), *0272640 (G726-r40), *027201 (iLBC) Disable LEC (pe call) Dial “*03”...
  • Page 26 Toggles between active call and incoming call (call waiting tone). If not in conversation, flash/hook will switch to a new channel for a new call. Pressing pound sign will serve as Re-Dial key. FIRMWARE VERSION 1.0.12.4 HT502 USER MANUAL Page 24 of 54...

  • Page 27: Configuration Guide

    Select voice menu option 01 to enable HT502 to use DHCP. STATIC IP M Select voice menu option 01 to enable HT502 to use STATIC IP mode, then use option 02, 03, 04, 05 to set up IP address, Subnet Mask, Gateway and DNS server respectively.

  • Page 28: Configuring The Ht502 Via Web Browser

    CONFIGURING THE HT502 VIA WEB BROWSER HT502 has an embedded Web server that will respond to HTTP GET/POST requests. It also has embedded HTML pages that allow users to configure the HT502 through a web browser such as Microsoft’s IE, AOL’s Netscape or Mozilla Firefox installed on Windows or Unix OS. (Macintosh OS is not included).

  • Page 29: Important Settings

    This setting depends on your network settings. Generally if you have multiple IP devices under the same network, it should be set to Yes. If using a Public IP address, set this parameter to No. 3. NAT Traversal (under the Profile web pages) FIRMWARE VERSION 1.0.12.4 HT502 USER MANUAL Page 27 of 54...

  • Page 30: Dtmf Methods

    Set priority of DTMF methods according to your preference. This setting should be based on your server DTMF setting. PREFERRED VOCODER (CODEC) The HT502 supports a broad range of voice codecs. Under Profile web pages, choose your preferred order of different codecs: • PCMU/A (or G711µ/a) •...
  • Page 31 DHCP mode: all the field values for the Static IP mode are not used (even though they are still saved in the Flash memory.) The HT502 acquires its IP address from the first DHCP server it discovers from the LAN it is connected. Using the PPPoE feature: set the PPPoE account settings.
  • Page 32 When set to “Yes”, the HT502 acts as an UPnP gateway for your UPnP enabled applications. UPnP = “Universal Plug and Play” Reply to ICMP on WAN Default is No. When set to “Yes”, the HT502 responds to the PING command from other Port computers, but is also made vulnerable to DOS attacks.
  • Page 33 Default configuration assigns IP address (to devices connected to the LAN port) in a range from 192.168.2.100 up to 192.168.2.199. LAN Subnet Mask Sets the LAN subnet mask. Default value is 255.255.255.0 FIRMWARE VERSION 1.0.12.4 HT502 USER MANUAL Page 31 of 54...

  • Page 34: Figure 3: Uplink/Downlink Bandwidth Limitation

    DMZ IP: This function forwards all WAN IP traffic to a specific IP address if no matching port is used by HT502 or in the defined port forwarding. Port Forwarding Forwards a matching (TCP/UDP) port to a specific LAN IP address with a specific (TCP/UDP) port.

  • Page 35: Advanced User Configuration

    PPPoE Link Up Indicates whether the PPPoE connection is up if the HT502 is connected to DSL modem. This filed indicates the type of NAT connection used by the HT502 via its WAN port. Port Status Displays relevant information regarding the each FXS port.

  • Page 36: Table 9: Advanced Settings

    TCP port where the HTTP or HTTPS server is listening; it can be omitted if using default port 80. Note: If Auto Upgrade is set to No, HT502 will only do HTTP/HTTPS download once at boot up. FIRMWARE VERSION 1.0.12.4...
  • Page 37 23. If select “Yes, weekly on day” make sure you input the day of the week (in format 0-6, 0 is Sunday) you want it to check for update. When set to No, HT502 will only do the following option you select; “Always check for New Firmware at Boot up” will check for new firmware every time the device reboots.
  • Page 38 Configure the SSL Private Key of Customer-premises equipment System Ring Cadence Configuration option is set ring cadence on all FXS ports for all incoming calls. (Syntax: c=on1/off1-on2/off2-on3/off3(only 3 cadences maximum)) Default is set to c=2000/4000; (US standards) FIRMWARE VERSION 1.0.12.4 HT502 USER MANUAL Page 36 of 54...
  • Page 39 Default is 1440. Updates the Network Time Protocol (Values range from 5 – 1440 minutes) Syslog Server The IP address or URL of System log server. This feature is especially useful for the ITSP (Internet Telephone Service Provider) FIRMWARE VERSION 1.0.12.4 HT502 USER MANUAL Page 37 of 54...

  • Page 40: Table 10: Account Settings

    Syslog Level Select the HT502 to report the log level. Default is NONE. The level is one of DEBUG, INFO, WARNING or ERROR. Syslog messages are sent based on the following events: 1. product model/version on boot up (INFO level) 2.
  • Page 41 IP address and port in all of its SIP and SDP messages. If the NAT Traversal field is set to “Yes” with no specified STUN server, the HT502 will periodically (every 20 seconds or so) send a blank UDP packet (with no payload data) to the SIP server to keep the “hole”...
  • Page 42 Retry registration if the process failed. Default is 30 seconds. Time Local SIP port Defines the local SIP port the HT502 will listen and transmit. The default value for FXS port 1 is 5060. The default value for FXS port 2 is 5062. Local RTP port Defines the local RTP port pair the HT502 will listen and transmit.
  • Page 43 This parameter allows users to configure a User ID or extension number that is automatically dialed when off-hook. Only the user part of a SIP address needs is entered here. The HT502 will automatically append the “@” and the host portion of the corresponding SIP address.
  • Page 44 (with a 404 Not Found error). This feature does NOT work with and should NOT be enabled for direct IP-to-IP calling. Dial Plan Prefix Sets the prefix added to each dialed number. FIRMWARE VERSION 1.0.12.4 HT502 USER MANUAL Page 42 of 54...
  • Page 45 Note: In some cases user wishes to dial strings such as *123 to activate voice mail or other application provided by service provider. In this case * should be predefined FIRMWARE VERSION 1.0.12.4 HT502 USER MANUAL Page 43 of 54...
  • Page 46 Enables/Disables the detection of silence in order to know the fax has finished. The Disconnect silence period is non-configurable and fixed to 7 seconds. Enable 100rel Enables the use of PRACK (Provisional Acknowledgment) method. FIRMWARE VERSION 1.0.12.4 HT502 USER MANUAL Page 44 of 54...
  • Page 47 INVITE. Preferred Vocoder The HT502 supports up to 5 different Vocoder types including G.711 A-/U-law, G.726 (Supports bit rates 16, 24, 32 and 40), G.723.1, G.729A/B/E, iLBC and AAL2. The user can configure Vocoders in a preference list that will be included with the same preference order in SDP message.
  • Page 48 Default is No. If set to “Yes”, polarity will be reversed upon call establishment and termination. Loop Current Default is No. Set it to Yes if the traditional PBX you are using with HT502 uses this Disconnect method for signaling call termination. Method initiates short voltage drop on the line when remote (VoIP) side disconnects an active call.

  • Page 49: Saving The Configuration Changes

    SAVING THE CONFIGURATION CHANGES Click the “Update” button in the Configuration page to save the changes to the HT502 configuration. The following screen confirms that the changes are saved. Reboot or power cycle the HT502 to make the changes take effect.
  • Page 50 Grandstream also provides configuration tools (Windows and Linux/Unix version) to facilitate the task of generating device configuration files. The Grandstream configuration tools are free to end users. The configuration tools configuration templates available download from http://www.grandstream.com/support/tools FIRMWARE VERSION 1.0.12.4 HT502 USER MANUAL Page 48 of 54...

  • Page 51: Software Upgrade

    TFTP/HTTP/HTTPS fails for any reason (e.g. TFTP/HTTP/HTTPS server is not responding, there are no code image files available for upgrade, or checksum test fails, etc), the HT502 will stop the TFTP/HTTP/HTTPS process and simply boot using the existing code image in the flash.

  • Page 52: Instructions Local Firmware Upgrade

    1. Unzip the file and put all of them under the root directory of the TFTP server. 2. Put the PC running the TFTP server and the HT502 device in the same LAN segment. 3. Please go to File -> Configure -> Security to change the TFTP server's default setting from "Receive Only"...

  • Page 53: Firmware And Configuration File Prefix And Postfix

    File download in minutes to reduce the Firmware or Provisioning Server load at any given time. Automatic Upgrade: 10080 Yes, every minutes(60-5256000). Yes, daily at hour (0-23). Yes, weekly on day (0-6). FIRMWARE VERSION 1.0.12.4 HT502 USER MANUAL Page 51 of 54...
  • Page 54 This page is intentionally left bank FIRMWARE VERSION 1.0.12.4 HT502 USER MANUAL Page 52 of 54...

  • Page 55: Restore Factory Default Setting

    3. Enter the encoded MAC address (Look below on how to encode MAC address). 4. Wait 15 seconds and device will automatically reboot and restore factory settings. Encode the MAC Address FIRMWARE VERSION 1.0.12.4 HT502 USER MANUAL Page 53 of 54...

  • Page 56: Firmware Version 1.0.12.4 Ht502 User Manual

    1. Factory Reset will be disabled if the “Lock keypad update” is set to “Yes”. 2. Please be aware by default the HT502 WAN side HTTP access is disabled. After a factory reset, the device’s web configuration page can be accessed only from its LAN port.

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