Customer Information
Procedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-1
Customer Satisfaction
Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices
(U.S. and Canada) . . . . . . . . . 13-5
Customer Assistance Offices
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Service (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Service
(Mexico) . . . . . . . . . . . . . . . . . . 13-10
Program . . . . . . . . . . . . . . . . . . . 13-11
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-16
Reporting Safety Defects to
the Canadian
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-17
®
. . . . . . . . . . . . . . . . . . . . 13-19
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 13-19
Customer Information
Customer Information
Customer Satisfaction
Procedure
(U.S. and Canada)
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your
concern with a member of
dealership management. Normally,
concerns can be quickly resolved
at that level. If the matter has
already been reviewed with the
sales, service or parts manager,
contact the owner of the dealership
or the general manager.
13-1