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Maintenance; General Information; Service; Service Note - Kenwood VC-H1 Instruction Manual

Interactive visual communicator
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GENERAL INFORMATION

This product has been factory aligned and tested to
specification before shipment. Attempting service or
alignment without factory authorization can void the
product warranty.

SERVICE

When returning this product to your dealer or service
center for repair, pack it in its original box and packing
material. Include a full description of the problems
experienced. Include your telephone number along with
your name and address in case the service technician
needs to call you; if available, include also your fax
number and E-mail address. Don't return accessory
items unless you feel they are directly related to the
service problem.
You may return this product for service to the authorized
KENWOOD dealer from whom you purchased it, or any
authorized KENWOOD service center. Please do not
send subassemblies or printed circuit boards. Send the
complete product. A copy of the service report will be
returned with the product.
14

MAINTENANCE

SERVICE NOTE

If you desire to correspond on a technical or operational
problem, please make your note short, complete, and to
the point. Help us help you by providing the following:
1 Model and serial number of equipment
2 Question or problem you are having
3 Other equipment in your station pertaining to the problem
CAUTION: DO NOT PACK THE EQUIPMENT IN CRUSHED
NEWSPAPERS FOR SHIPMENT! EXTENSIVE DAMAGE MAY RESULT
DURING ROUGH HANDLING OR SHIPPING.
Note:
Record the date of purchase, serial number and dealer from whom
this product was purchased.
For your own information, retain a written record of any maintenance
performed on this product.
When claiming warranty service, please include a photocopy of the
bill of sale, or other proof-of-purchase showing the date of sale.

CLEANING

When the camera lens or monitor display becomes dirty,
gently wipe its surface using the provided cloth. Be
careful not to apply excessive force to the monitor
display; the monitor could be damaged.
To clean the case of this product, use a neutral detergent
(no strong chemicals) and a damp cloth.

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