Troubleshooting - Nokia IP40 Quick Start Manual

After you have successfully connected to the Internet, the Setup Wizard prompts you to configure the device
time.
Click Next from the Registration page to register at the Nokia support site. Registration is required to take
advantage of Nokia support and services.
If your IP40 is centrally managed:
Ensure that the 'I wish to connect to a Service Center' checkbox is checked, and enter the management
server's IP address and click Next.
Enter the Gateway ID and Registration Key as defined in the central management server and click
Next. The services to which you have subscribed becomes available on your IP40.
If your IP40 is not centrally managed, ensure that the 'I wish to connect to a Service Center' checkbox is not
checked, and click Next.
The Welcome screen appears displaying the license installed on the IP40.
The initial setup is complete. Refer to the User Guide for more information.

Troubleshooting

If you are unable to access the IP40 GUI portal or connect to the Internet, ensure or do the following:
Ensure that the STAT LED is green and the appropriate link LED is lit.
Release and renew the IP address by restarting your computer or running the Refresh IP tool located in
the tools folder on the CDROM
If your browser is configured to use a proxy server, ensure http://my.firewall is included in the
browser's exception list or remove the proxy setting from your browser.
Uninstall the PPPoE client on your computer since the IP40 performs the PPPoE negotiation for your
computer.
Nokia Customer Support
Web Site: https://support.nokia.com/
Email: tac.support@nokia.com
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Rights reserved under the copyright laws of the United States.