Troubleshooting - Motorola RS507 Quick Reference Manual

Quick Reference Guide

Troubleshooting

Problem
Laser aiming
pattern does not
display when
pressing the Scan
Trigger.
Imager does not
decode a bar
code.
Cause
Corded: Interface
cable is not secure.
Cordless: Battery is
not charged.
Power is not applied
to Imager.
Scan application on
the mobile computer
is not functioning.
Imager software
does not respond.
Bar code is
unreadable.
Exit window is dirty.
Bar code symbology
is not supported or
enabled.
Cordless: Bluetooth
link is disconnected.
Solution
Verify that the interface cable is
properly connected.
Replace or charge the battery.
Corded: Verify that the mobile
computer has a charged battery
installed.
Cordless: Replace or Charge Imager
battery.
Restart the scanning application on
the mobile computer.
Reset the Imager (See
Imager on page
Verify that the bar code is not
defective, i.e., smudged or damaged.
Clean exit window with a lens tissue.
Tissues for eyeglasses work well. Do
not use tissues coated with lotion.
See your system administrator.
Reestablish Bluetooth connection
(See Establish Bluetooth Connection
on page 12).
Resetting the
18).
19