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Question:
Who do t call with questions about my
Kenmore Patio Heater assembly or if parts are
damaged or missing from my shipping box?
Answer: Call the Customer Service Helpline
8am - 8pm CST, Monday through Friday, at
1-888-317-7642.
Question:
Can I convert my Kenmore Patio Heater
from LP gas to natural gas?
Answer: No, this patio heater is manufactured to exact
specifications and is CSA Design Certified for LP gas
use only. For your own safety, conversion kits are not
available and any attempt to convert your patio heater to
natural gas will void your product warranty.
Question: Why doesn't the Hose and Regulator Assem-
bly supplied with my new patio heater fit the older LP
gas tank I've used for years?
Answer: The U.S. Government regulates gas appliances
and LP gas tanks. Whenever new regulations are
passed the LP gas tank fittings are altered. If your
current tank does not fit the hose and regulator supplied
with your new patio heater, the tank is outdated and
must be replaced.
Question: When t originally started my patio heater
there was some smoke and an odor coming from the
Reflector. ts this normal?
Answer: Yes, at first use, the Patio Heater Reflector
may emit a slight odor and smoke due to the burn-off
of oils used in the manufacturing process of this
aluminum part. This is to be expected.
Question: Why won't the pilot stay lit?
Answer:
•
May be excessive
winds. Position your patio
heater in a more protected area away from winds
of 10 mph or more, with proper clearances.
•
Remove the Emitter Grid to clean the Pilot head
or you need a service call the Customer Service
Helpline 8am - 8pm CST, Monday throught Friday
at 1-888-317-7642.
•
The Pilot Light Assembly
or GM20 Gas Valve
may be broken in which case you need to order
the Heater Head Assembly.
See the Parts List
on page 9.
Question:
The patio heater burner won't light. Why?
Answer:
•
The Pilot Burner is not lit.
•
Low gas pressure. Be sure LP gas tank is filled.
•
Manual valve not in "ON" position.
•
The gas line may need to be purged.
Follow
the Purging
Instructions
found
under Lighting
Instructions
on page 13, step 8.
Question:
How should I clean my patio heater?
Answer:
Keep the heater head and its components
clear of dirt cobwebs by brushing or wiping the areas
clean. Do not spray cleaners into the emitter grid
because of potential harm to internal components.
The stainless steel Post, Tank Cover, Base and Alumi-
num Reflector can be cleaned with a stainless steel
spray cleaner and a soft cloth. Do not use gasoline,
paint thinner or any other cleaning agent that can be
combustible or corrosive.
Question:
I expected an 8 to 12 foot radius of warmth
from my patio heater but that seems to vary, sometimes
greater and sometimes with less coverage area. What
affects this radi us?
Answer: Various weather conditions as well as the
placement of your patio heater can affect the radius.
Without winds and with temperatures above 40
degrees Fahrenheit you can warm a radius up to 12
feet. Higher winds and colder air will reduce the
warming radius.
Question: Sometimes the pilot will not light. What are
some possible causes of this?
Answer:
•
May be air in the gas line or the Regulator
excess flow device
may need to be reset.
Both are accomplished
with one process.
See instructions
found under Lighting
Instructions
on page 13, step 8.
•
Low gas pressure. Be sure LP gas tank is filled.
•
Be sure the LP gas tank valve
is open.
• Ignitor battery may need replacing.
Question: Where can 1 buy replacement parts?
Answer:
For the repair or replacement parts you need
call anytime, day or night 1-800-4-MY-HOME ®
(1-800-469-4663).
Use only Sears authorized parts.
The use of any part that is not Sears authorized can be
dangerous and will also void your product warranty.
Question: Sometimes I hear a humming sound
coming from my regulator. What causes this?
Answer:
This is not to be confused with the "hissing"
sound associated with leaking gas. The humming noise
you may hear is the sound of gas flowing through the
Regulator. You may have heard a similar sound at the
gas meter at your home. Reasonable humming should
be expected and will not affect the performance of
your patio heater.
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