Warranty Policy - iNFinuvo CleanMate QQ5 Plus User Manual

Troubleshooting
Problem Symptoms Possible Cause
QQ5 can not return & 1. Charging station is
dock to the charging not properly placed
base
against the wall
2. An object is in
between the charging
station and QQ5
3. Battery level is too low
(LO shown on display)
4. Something might stuck
on QQ5.
After being fully 1. The "automatic start"
charged, QQ5 is not function is not properly
self starting set up.
2. Battery may be
overheated
1. Battery has not
After charging the
been fully charged
battery for a few
times, the actual 2. The battery is old and
cleaning time is still needs to be replaced
shorter than the
pre-set time on timer
The roller brush and 1. Something got tangled
side brush are not around brushes, or the
working well
brush might be worn-out
(E7&E8)
QQ5 will only move 1. The drop sensors may
backward be dirty
QQ5 is moving in 1. Something stuck on the
circles (E5&E6) wheel
2. One of the wheels may
be defective
QQ5 Plus
Things To Do
1. Place the charging
station securely against
the wall.
2. Please remove the
object that blocks the
signal.
3. Charge the QQ5
manually.
4. Remove debris stuck to
the wheels & brushes
1. Please set up the
"automatic start"
function again
2. Wait until the
battery is cooled
down before using it
again
1. Charge the battery
manually (bypass the
base) for 48 hours. If it
works, something
might be wrong with
the charging base.
2. Replace the battery
1. Clean the brushes;
replace them if
necessary them
1. Clean the drop sensors.
Contact tech support if
it is still does not work.
1. Clean the wheel
2. Replace the defective
wheel.
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Warranty Policy

Please fill in your warranty card completely and submit it to your local
customer service center.
Warranty Policy
Infinuvo provides you, as the owner of this Infinuvo product, with the
following Limited Warranty Policy.
One year Product Warranty:
Infinuvo warrants to the original purchaser of this Infinuvo product that the
product is free from defects in original materials and workmanship for a
period of up to one year from the date of initial purchase. This warranty is
only valid if the product has been properly installed and is used in the way
for which it is intended, and has received only factory-authorized repairs,
servicing or alterations.
Under-warranty products that meet these conditions and that function
improperly will be repaired or replaced, at the discretion of Infinuvo.
Six months Battery Warranty:
Infinuvo warrants to the original purchaser of this Infinuvo product that
the original batteries contained within this product will function for a
period of six months. This warranty is only valid if the product has been
properly installed and is used in the way of which it is intended, and has
received only factory-authorized repairs, servicing, or alterations.
Under-warranty batteries that meet these conditions and that function
improperly will be repaired or replaced, at the discretion of Infinuvo.
These warranties contain the sole express warranty of Infinuvo, which
makes no other warranties, expressed or implied. These warranties are
made in lieu of any implied warranties of merchantability or fitness for a
particular purpose. These warranties give you specific legal rights. You
may also have other rights, which vary from state to state.
WHEN YOU RETURN A CLEANMATE PRODUCT OR BATTERY
UNDER THIS WARRANTY, you must first obtain an RMA number by
calling your local customer service center or www. infinuvo.com
Infinuvo reserves the right to request that you submit a letter describing
the circumstances under which the problem occurred and that you submit
invoice and any other supporting evidence and documentation.
QQ5 Plus
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