Summary of Contents for Digital Equipment 300 Series AXP
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DEC 3000 Model 300 Series AXP Service Guide Order Number: EK–PELCN–SV. B01 Digital Equipment Corporation, Maynard, MA...
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Second Printing, January, 1994 The information in this document is subject to change without notice and should not be construed as a commitment by Digital Equipment Corporation. Digital Equipment Corporation assumes no responsibility for any errors that may appear in this document.
DEC 3000 Model 300 Series AXP systems. How To Use This Guide This DEC 3000 Model 300 Series AXP Service Guide complements the DEC 3000 Model 300 Series AXP Hardware Reference Guide that came with your system.
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This manual is composed of three chapters and one appendix: • Chapter 1 provides an overview illustration of the DEC 3000 Model 300 Series AXP system, and a list of replaceable units (FRUs) and part numbers. • Chapter 2 briefly describes system console commands.
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Conventions Used In This Guide This document uses the following conventions: Convention Description A key name is shown enclosed to indicate that you Return press the named key on the keyboard. UPPERCASE The console program does not distinguish between lowercase uppercase and lowercase characters in typed user input.
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Part Number DEC 3000 Model 300 Series AXP Documentation EK–D3L00–DK DEC 3000 Model 300 Series AXP Hardware EK–PELCN–OG Reference Guide DEC 3000 Model 300 Series AXP Setting Up EK–PELHW–IC Your System DEC 3000 Model 300 Series AXP Adding EK–PELAM–IC Memory DEC 3000 Model 300 Series AXP Adding an EK–PELAD–IC...
Digital Support Digital service representatives are available for on-site support for warranty and service contract customers. If you are not currently eligible to receive this support but would like to become eligible, please contact either a Digital Support Center listed in Table 1, or your local Digital office.
Spare Parts List and 3D View of System Field Replaceable Units (FRU) Table 1–1 (Modules), Table 1–2 (Cables and Power Cords), Table 1–3 (Accessories), Table 1–4 (Hardware), Table 1–5 (SCSI Devices), and Table 1–6 (Loopbacks and SCSI Terminators), list recommended spare parts and part numbers for Digital service representatives.
Field Replaceable Units (FRU) Table 1–2 Cables and Power Cords Part Number Description 17-00442-15 Auxiliary power cord, monitor to system unit 17-02640-01 Keyboard/mouse extender cable 17-02641-02 SCSI cable (50-pin Honda to 50-pin Champ connectors) 17-02906-01 Monitor video cable 17-03192-02 Twisted-pair cable 17-08339-01 External power cord DETTR-AA/AB...
Ethernet ROM, that is, move the chip from the failing system module to the replacement system module. Detailed instructions for locating, removing and replacing the Ethernet ROM are available in the DEC 3000 Model 300 Series AXP Hardware Reference Guide, part number EK–PELCN–OG. 1–3...
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Figure 1–1 shows a 3-dimensional view of the components in a DEC 3000 Model 300 Series AXP system. To remove the system module in a DEC 3000 Model 300 Series AXP system, disconnect and remove each of the components (see Figure 1–1) in the following order:...
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Removing System Components Figure 1–1 3D View of System Components Power: SCSI: MLO-010256 1–5...
Opening and Closing the System Opening and Closing the System Refer to Figure 1–2 and follow these steps to open and close a DEC 3000 Model 300 Series AXP system. To open the system: Remove the two Phillips screws on the right and left back corners of the system unit cover.
Using Console Commands Overview This chapter lists the DEC 3000 Model 300 Series AXP console commands and explains the use of each command. The following console commands are covered in this chapter: boot login continue repeat deposit examine show halt start help test...
Overview Console Mode Definition In console mode, the system operates under the control of the console subsystem, rather than the operating system. All user input is passed to and interpreted by the console subsystem. Console mode is in effect when the system is turned on and the operating system software has not been started, or when the operating system has been shut down.
Some console commands control system devices and memory. Do not use console commands without fully understanding the effect they can have on your DEC 3000 Model 300 Series AXP system. For instance, some advanced-level commands, such as deposit you manipulate nonvolatile and system memory.
Overview either hang the system or prevent it from restarting after it is turned off. Diagnostic Environments You can access three different diagnostic environments: Power-up diagnostic environment This mode applies only when power is first applied to the system, and before the system reaches console level.
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Overview From the customer (console) environment you can run a single diagnostic test using, for example, command and then specifying a device test name. The following example tests the NVR: >>> t[est] nvr Return Service diagnostic environment To run multiple tests with one command, and for a thorough testing of your system, first shut down the operating system, then press the halt button on the back of the system unit, and type:...
BOOT BOOT boot command initializes the system and starts the boot program, which loads and starts the operating system. There is an 80-character limit on the input line, and there is no command line wrap feature. Format Issue the boot command with the following syntax: >>>...
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CONTINUE CONTINUE command returns the system to continue program mode (operating system level), after console mode has been invoked. Note continue command is supported only on the OpenVMS operating system. Your operating system should resume execution after you enter this command, providing that the contents of memory used by the operating system have not been altered or corrupted.
DEPOSIT DEPOSIT deposit command is used to write to memory locations from the console. If no address space or data size options are specified, the defaults are the last address space and the data size used in a command. deposit examine There is an 80-character limit on the input line, and there is no command line wrap feature.
EXAMINE EXAMINE examine command examines and displays the contents of the specified memory location. The displayed line consists of a single character address specifier, the hexadecimal physical address to be examined. After initialization, the default address space is physical memory, the default data size is a longword and the default address is zero.
HALT HALT halt command halts the system. There are no parameters associated with this command. Format Issue the command as follows: halt >>> h[alt] Return HELP help command displays a brief list of commands, parameters, and qualifiers. If you specify show , or mips_[emulator]...
INITIALIZE INITIALIZE command initializes the processor, initialize console, and any devices connected to the system by default values. In order to guarantee the state of the system, the console program will also initialize r0 through r30 to 0 and the ISO and OC to 20000000. Format To execute the initialize...
REPEAT REPEAT repeat command causes the console program to repeatedly execute any specified tests. It is terminated by pressing or by pressing the Halt Ctrl/C button. There are no defaults for this command. Format To execute the command, use the following repeat syntax: >>>...
SHOW SHOW Your system is shipped with default values set for all available parameters. The console command show displays the following information: • Environment variables • Console options • Hardware configuration Format To display the current values for a specified environment variable, type: >>>...
TEST TEST test command lets you test the entire system, a portion of the system (or subsystem), or a specific device. If you do not specify a parameter, the system will test all components. Format To execute the command, use the following test syntax: >>>...
LED Codes and Error and Status Messages This chapter contains information that will help you to run diagnostic tests on the DEC 3000 Model 300 Series AXP systems. It includes the following power-up information: • Serial ROM LED codes, messages, and output screen displays •...
Serial ROM Information Serial ROM Information The serial read-only memory (SROM) code provides minimal diagnostics for memory sizing, I/O tests and cache tests. The primary function of the SROM is to load console firmware from the flash ROM into memory, after which main console code can be executed.
Serial ROM Information Table 3–1 lists the LED codes that are displayed when power is first supplied to the system and it is running the SROM code. Table 3–1 Power-up LED Codes Code Description Failing Description Power is on. Loading The CPU clock, SROM code into the CPU.
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Serial ROM Information Table 3–1 (Cont.) Power-up LED Codes Code Description Failing Description Executing CORE I/O register test and initialization. (Occurs only when there is an error in the system interrupt register.) CORE I/O register test and initialization complete. Initializing first 8 MB of memory to zeroes followed by fetch of SYSROM header data.
Serial ROM Information Table 3–1 (Cont.) Power-up LED Codes Code Description Failing Description Machine check. Awaiting Send machine check user input at the SROM> (MCHK) dump to prompt. SROM port. Parity error machine check occurred. Serial ROM Output Screen Displays The following example displays show successful completion of SROM code and error reports.
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Serial ROM Information • Machine check or parity error report EV4 DEC 3000 - M300 SROM 6.0 Powerup Sequence ff.fd.fb.fa.20. MCHK exc_addr 00000000.000012cc biu_stat 00000000.00004640 dc_stat 00000000.000042b0 fill_adr 00000000.000d98c0 fill_syn 00000000.00000df4 DataExp aaaaaaaa.aaaaaaaa DataRec aafeaaaa.aaaaaaaa MCRstat 13131313.40404040 memSize 00000f00.02000000 SROM> •...
Console Information Console Information Console LED Codes The last LED code displayed during power-up should be DD for console entry. If the LED display halts at any code between EF to DE, then reseat the system module and run the power-up sequence again.
Console Information Console Error Messages Table 3–3 lists the console error and status messages displayed when a command line is improperly entered. Table 3–3 Console Error Messages Message Description ? 21 CORRPTN Console data structures have been corrupted ? 22 ILL REF Illegal reference attempted ? 23 ILL CMD Illegal command entered...
Console Information Table 3–3 (Cont.) Console Error Messages Message Description ? 39 IPR NOACCS Internal processor register cannot be accessed ? 3A INV ACCS Internal processor register cannot be accessed as specified ? 3B NVR RDERR Problem reading NVR ? 3C NVR WRTERR Problem writing NVR Console Halt Messages The following example shows the format of all console...
Console Information Table 3–4 (Cont.) Console Halt Messages Message Number Message Meaning SCBB BAD Console was entered because PALcode detected an invalid SCB base while trying to dispatch to a user’s handler TURBOchannel ASIC and CORE I/O ASIC Information TURBOchannel ASIC and CORE I/O ASIC LED Codes The following LED codes represent the TURBOchannel and CORE I/O power-up self-...
TURBOchannel ASIC and CORE I/O ASIC Information TURBOchannel ASIC and CORE I/O ASIC Diagnostic Error Codes Table 3–6 lists the error codes produced by the ASIC diagnostic test. If the diagnostic test fails, reseat the cable connections to system module. Retest using the ASIC diagnostic test.
TURBOchannel ASIC and CORE I/O ASIC Information Table 3–6 (Cont.) ASIC Error Codes Possible Error Defective Code Description Component Data miscompare when testing one System module of the following CORE I/O ASIC registers: Ethernet DMA Ptr Serial Comm Xmt DMA Ptr DMA Ptr Serial Comm Rcv Printer Xmt Port DMA...
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TURBOchannel ASIC and CORE I/O ASIC Information T-STS-ASIC-SLOT MODE T-STS-ASIC-CONFIG T-STS-ASIC-FAILING ADDR T-STS-ASIC-TC ERROR T-STS-ASIC-INTERRUPT T-STS-ASIC-SYS SUPPORT T-STS-ASIC-COREIO T-STS-ASIC-SYS INTERRUPT T-STS-ASIC-LANCE/SCC0/SCC1 The TURBOchannel ASIC and CORE I/O ASIC self-tests report errors in the following format: address = indirect address of failing register data read = data read=%x data exp = data exp=%x ? T-ERR-ASIC-SLOT MODE...
CXT Information CXT Information CXT LED Codes The following LED codes represent CXT diagnostic tests. If an error occurs during one of these tests, a field replaceable unit number and error code are displayed on the monitor. Table 3–7 lists the CXT LED codes in hexadecimal format.
CXT Information Execute the CXT diagnostic test to verify. If failure reoccurs, then replace the defective component. Replace the items listed below one at a time and execute the CXT diagnostic test to verify that the failure has been corrected. Replace monitor cable.
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CXT Information Table 3–8 (Cont.) CXT Error Codes Possible Error Defective Code Description Component PATT 1: Fill video RAM System module PATT 2: Color bar test System module PATT 3: Color bar reference voltage System module test PATT 4: Gray scale test System module PATT 5: Red screen test System module...
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CXT Information Table 3–8 (Cont.) CXT Error Codes Possible Error Defective Code Description Component LINE 7: Transparent M < 1 XA < XB System module quadrant 1 test LINE 8: Transparent M < 1 XA > XB System module quadrant 2 test LINE 9: Transparent M >...
ISDN Information ISDN Information ISDN LED Codes The following LED codes represent ISDN diagnostic tests. If an error occurs during one of these tests, a field replaceable unit number and error code are displayed on the monitor. Table 3–9 lists the ISDN LED codes in hexadecimal format.
ISDN Information All error codes are listed in hexadecimal format. Table 3–10 ISDN Error Codes Possible Error Defective Code Description Component Data miscompare testing line interface System module Unit Status Register Data miscompare testing line interface System module Unit Priority Register Data miscompare testing line interface System module Unit Mode Register 1...
ISDN Information Table 3–10 (Cont.) ISDN Error Codes Possible Error Defective Code Description Component All interrupts not received System module DMA test time out System module DMA test unexpected interrupts System module DMA test data miscompare System module ISDN Diagnostic Status and Error Messages The failing FRU for all ISDN error messages is the system module.
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ISDN Information T-STS-ISDN - PLAYBACK: Play back what was recorded using the RECORD utility The following error messages are reported by the ISDN diagnostic test. ? T-ERR-ISDN-ISDN$LIU_REG FAILED - DATA MISCOMPARE address=%x data read=%x data exp=%x ? T-ERR-ISDN-ISDN REGISTER ERROR-DATA MISCOMPARE address=%x data read=%x data exp=%x ? T-ERR-ISDN-ISDN DIGITAL_LOOP-DATA MISCOMPARE mux=%x channel=%x data in=%x data read=%x...
Memory Information Memory Information Memory LED Codes The following LED codes represent memory power-up diagnostic tests. If an error occurs during one of these tests, a field replaceable unit number and error code is displayed on the monitor. Table 3–11 lists the memory LED codes in hexadecimal format.
Memory Information All error codes are listed in hexadecimal format. Table 3–12 Memory Error Codes Possible Error Defective Code Description Component CELL data did not equal pattern Memory module expected on forward pass CELL data did not equal pattern Memory module expected on reverse pass ADDR data should equal address but Memory module...
Memory Information Memory Error Messages When memory modules are the failing FRUs, reseat each module before replacing it with another module. Refer to Chapter 8 of the DEC 3000 Model 300 Series AXP Hardware Reference Guide for information to help identify a defective memory module. The error messages that follow may be displayed during the memory diagnostic test.
MIPS Emulator Information MIPS Emulator Information MIPS Emulator LED Codes Table 3–14 lists the LED codes for MIPS Emulator diagnostic tests. If an error occurs during one of these tests, a field replaceable unit number and error code are displayed on the monitor. Table 3–14 MIPS Emulator LED Codes Code Description...
MIPS Emulator Information ERR-MIPS - COULD NOT LOAD ROM OBJECT <object_name> This means the the object called <object_name> was not found in the option ROM. ERR-MIPS - ROM OBJECT REPORTED A SEVERE ERROR This means that a TURBOchannel ROM has returned a severe error code to the emulator.
NI Information NI Diagnostic Error Codes Table 3–16 lists the error codes produced by the NI diagnostic test. If the diagnostic test fails, then follow these steps: Reseat the loopback connector (if failure is between error codes A0 to AC). Reseat cable connections to the system module.
NI Information T-STS-NI-Net Addr ROM test T-STS-NI-LANCE Reg test T-STS-NI-Init test T-STS-NI-Int Lpbk and DMA test T-STS-NI-Int test T-STS-NI-CRC test T-STS-NI-Rx Miss and Buff Err test T-STS-NI-Collision test T-STS-NI-Addr Filter test T-STS-NI-Ext Lpbk test T-STS-NI-Tx Buff Err test NI Error Messages The first line of the NI error message begins with a question mark;...
NI Information Table 3–17 describes the terms used in the NI Error Messages. Table 3–17 Terms Used In NI Error Messages Term Description actual data Actual data address Sparse address of failing location base addr Base address of the network address ROM checksum Calculated checksum csr0...
NI Information Table 3–17 (Cont.) Terms Used In NI Error Messages Term Description CORE I/O ASIC system interrupt register at error tx address Physical DMA address of the current transmit descriptor tx data1 First four bytes of the transmit descriptor tx data2 Second four bytes of the transmit descriptor...
SCC Information SCC Diagnostic Error Codes Table 3–19 lists the error codes produced by the SCC diagnostic test. If the diagnostic test fails, then follow these steps: Check all loopbacks. Reseat the keyboard connection. Make sure that none of the keys are stuck pressed down. Reseat the mouse connection.
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SCC Information Table 3–19 (Cont.) SCC Error Codes Possible Error Defective Code Description Component SCC polled test has failed due to System module framing error on receive SCC polled test has failed due to System module overrun error on receive SCC polled test has failed due to data System module comparison error...
SCC Information SCC Diagnostic Status Messages The following status messages may be displayed during the SCC diagnostic test: T-STS-SCC - Reset/Init Test This message means that the SCC reset test is being executed. T-STS-SCC - Modem Test This message means that the SCC modem test is being executed.
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SCC Information ? T-ERR-SCC-MODEM - CTS bit Exp = 0 Rec = 1 This message means that the modem test expected the CTS bit to be set to 0 but it was read as a 1. ? T-ERR-SCC-MODEM - CTS bit Exp = 1 Rec = 0 This message means that the modem test expected the CTS bit to be set but it is clear.
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SCC Information ? T-ERR-SCC-DMA - Unexp ints,Line x T-STS-SCC - Exp=%x Rec=%x This message means that we did not receive the interrupts that were expected. ? T-ERR-SCC-DMA - Data buf miscomp,Line x T-STS-SCC - Addr = %x Exp = %x Rec = %x This message means that the data received by the DMA WRITE was not the same data that was transmitted on line x.
SCC Information ? T-ERR-SCC-INTR - SCC%x not set at COREIO This message means that SCC bit %x is not set at CORE I/O. ? T-ERR-SCC-INTR - Not set in TCASIC This message means that the CORE I/O interrupt is not set at the TURBOchannel ASIC.
SCSI Information Table 3–20 (Cont.) SCSI LED Codes Code Description All tests passed SCSI Diagnostic Error Codes Table 3–21 lists the error codes produced by the SCSI diagnostic test. If the diagnostic test fails, then follow these steps: Ensure proper device connection. Reseat cable connections to the system module.
SCSI Information SCSI Diagnostic Status Messages The following SCSI status messages are displayed during the SCSI diagnostic test: T-STS-SCSI (bus) - SCSI ASIC Register test T-STS-SCSI (bus) - SCSI Ctrl Register test T-STS-SCSI (bus) - Interrupt test T-STS-SCSI (bus) - Data Transfer test T-STS-SCSI (bus) - Map Error test T-STS-SCSI (bus) - Minimal Device test SCSI Error Messages...
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SCSI Information ? T-ERR-SCSI (bus) - SCSI Ctrl Register test-Reg bit wrong T-ERR-SCSI (bus) - Addr=(address) Info= (informational value) ? T-ERR-SCSI (bus) - Int test - cause no int ? T-ERR-SCSI (bus) - Int test - int disab high ipl ? T-ERR-SCSI (bus) - Int test - int enab high ipl ? T-ERR-SCSI (bus) - Int test - int enab low ipl T-ERR-SCSI (bus) - info=(informational value)
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SCSI Information ? T-ERR-SCSI (bus) - Data Trans test-nondma inq not enough data ? T-ERR-SCSI (bus) - Data Trans test-nondma/dma inq size miscompare ? T-ERR-SCSI (bus) - Data Trans test-nondma/dma_nonal inq size miscompare ? T-ERR-SCSI (bus) - Data Trans test-nondma/dma_nonal inq data miscompare ? T-ERR-SCSI (bus) - Data Trans test-nondma/sync inq size miscompare...
SCSI Information mean a SCSI device or system module failure. Reseat the device or module before replacing it with another device or module. ? T-ERR-SCSI (bus) - Min Dev test-start unit ? T-ERR-SCSI (bus) - Min Dev test-test unit ready ? T-ERR-SCSI (bus) - Min Dev test-rewind ? T-ERR-SCSI (bus) - Min Dev test-mode select ? T-ERR-SCSI (bus) - Min Dev test-read...
SCSI Information Table 3–22 (Cont.) Terms Used in SCSI Error Messages Term Definition DUAL SCSI ASIC interrupt mask enable register contents at error info Informational value from following table interrupt SCSI controller interrupt register contents at time of error TURBOchannel interrupt register contents at time of error logical unit Logical unit number of device...
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SCSI Information Table 3–23 (Cont.) SCSI Information Values Value Description Interrupt bit in controller status register will not clear Bad request sense key Bad status returned from status phase Not enough sense data returned from a request sense command Phase did not go to command phase Phase did not go to message out phase Phase did not go to message in phase Command phase changed too soon...
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SCSI Information Table 3–23 (Cont.) SCSI Information Values Value Description SCSI parity error SCSI map error SCSI bit in TURBOchannel interrupt register is not set SCSI bit in TURBOchannel interrupt register is set SCSI bit in control interrupt register is not set SCSI bit in control interrupt register is set SCSI bit in control interrupt register won’t clear Controller interrupt register contents different from...
SCSI Information Table 3–23 (Cont.) SCSI Information Values Value Description Data read is incorrect LUN is illegal Problem building format page Problem building flexible page Disk capacity is too small Console function error Illegal floppy drive Illegal floppy media TOY/NVR Information TOY/NVR LED Codes The following LED codes represent TOY/NVR diagnostic tests.
TOY/NVR Information TOY/NVR Diagnostic Error Codes Table 3–25 lists the error codes produced by the NVR diagnostic test. If the diagnostic test fails, reseat cable connections to the system module. Then, execute the NVR diagnostic test. If failure reoccurs, then replace the defective component. Execute the NVR diagnostic test to verify that the failure has been corrected.
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TOY/NVR Information The following error messages are displayed when a TOY/NVR self-test occurs: ? T-ERR-NVR - BATTERY FAILURE WHILE POWER WAS OFF ? T-ERR-NVR - VRT BIT FAILURE, FINAL CHECK ? T-ERR-NVR - BATTERY CODES DON’T MATCH address=%x data read=%x data exp=%x ? T-ERR-NVR - NVR REGISTER ERROR-DATA MISMATCH address=%x data read=%x data exp=%x ? T-ERR-NVR - UIP FAILED TO CLEAR ERROR...
Power Supply DC Output Connections Appendix Overview This appendix is for users who want to test the DC output connections at the cable end of the power supply connector. Table A–1 describes the pin usage for the connector. Table A–1 DC Output Connections Description Description System ok...
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