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Troubleshooting
Problem
Solution
Your mobile does not turn on.
The battery level indicator should have at least one bar showing
recharge your battery. (See page 1.3.)
Your mobile screen shows Emergency
If necessary, turn off your mobile and make sure that you have inserted a valid SIM.
calls only?
(See page 1.1).
You cannot make calls.
The signal strength indicator should have at least one bar showing . If it doesn't,
move to an area with a stronger signal.
While on a call press
You cannot hear others on
your mobile.
Has the mobile been damaged,
Dropping your mobile, getting it wet or using a non-NEC battery charger can
dropped, or did it get wet? Was a
damage the mobile.
non-NEC battery charger used?
The mobile's limited warranty does not cover damage caused from using non-NEC
original accessories.
See the Care3 section of the Little Book of Stuff for more details.
Your mobile was stolen / lost.
Report a stolen / lost mobile to the police and to 3 Customer Services on 0870 7330
333. Calls to this number are charged at the national rate.
You pressed
,
Be sure to press and hold
but nothing happened.
appears. If nothing happens, check that the battery is charged. (See page 1.3.)
The screen says:
Call 3 Customer Services on 0870 7330 333 to obtain the PIN unblocking (PUK) code.
USIM Blocked.
11.1
User guide
. If it doesn't,
up to increase the volume and down to decrease.
(On / Off) for five seconds until the screen's light
Problem
Solution
The screen says:
Enter the manufacturer's security code number (default is 0000).
Please enter your four-digit
(See page 9.3). If this fails, call 3 Customer Services on
security code.
0870 7330 333.
You cannot zoom while in
The zoom function is only available when the file size is set as Small / Mail / CLI.
To change: press Camera, press Photo, press
photo mode.
Small / Mail / CLI
The mobile does not ring.
If you see
in the screen, then the ringer is turned off.
Also, the ringer may be set to Silent even though your mobile is set to
a ring alert profile.
You tried to place a call
Your call did not reach the network. You may have called the number too soon after
and heard an alternating
turning your mobile on. Wait until your mobile's screen shows either
high / low tone.
the top of your screen before making a call.
Your mobile has poor
Make sure you have a signal
reception and drops calls.
parking garages, or tall buildings.
You want to see your
To see the most recent calls press
most recently made
made.
and received calls.
, scroll to Size, scroll to
or
at
. Stay clear of any obstructions such as bridges,
left for calls received or press
for calls
User guide
11.2
11
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Table of Contents
Troubleshooting
