Service Call Procedures - Xerox Phaser 8860 Service Manual

Service Call Procedures

This section provides an overview of the steps a service technician should take to service the
system and attached options. The system's diagnostic routines report problems using error
messages and fault codes displayed on the Control Panel, logged in the Service Usage Profile,
or by flashing LEDs. These error indications serve as the entry point into the troubleshooting
process. System problems not directly indicated by or associated with an error message or
fault code are covered in Section 6, General Procedures. Print-quality problems are covered in
Section 3, Image Quality.
The steps listed here are a guide for performing any service on this system. If you choose not
to use these steps, it is recommended that you start at the appropriate troubleshooting proce-
dure and proceed from there. When servicing the system, follow the safety measures detailed
in Service Safety Summary.
1. Identify the problem.
• Verify the reported problem does exist.
• Check for any error codes and write them down.
• Print normal customer prints and service test prints.
• Make note of any print-quality problems in the test prints.
• Make note of any mechanical or electrical abnormalities present.
• Make note of any unusual noise or smell coming from the printer.
• Print a Service Usage Profile, if the printer is able to print.
• View the Engine Error and Jam Histories under the Service Tools menu.
• Verify the AC input from the wall outlet is within specifications.
2. Inspect and clean the system.
• Follow the cleaning instructions given in Section 6.
• Verify that the power cord is in serviceable condition.
• Restart the system to check if the error reoccurs.
3. Find the cause of the problem.
• Use the troubleshooting procedures to find the root cause of the problem.
• Use Service Diagnostics to check the system and optional components.
• Use the Wiring Diagrams and Plug/Jack Locator to locate test points.
• Take voltage readings as instructed in the troubleshooting procedure.
4. Correct the problem.
• Use the Parts List to locate a part number.
• Use the Repair procedures to replace the part.
5. Final checkout
• Test the printer to verify the problem is corrected and no new problems arose.
Initial Issue
Phaser 8860/8860MFP Service Manual
Accessing Engine Fault History
Listed below are three ways in which you can access fault history records.
1. Print (if possible) the Status page from the Troubleshooting menu --> Service Tools. The
Engine Error History and Jam History are listed on the second page of the report.
2. View the system's fault history on the Control Panel. Go to Troubleshooting->Service
Tools --> Engine Error History.
NOTE: Definitions of the codes that appear in the Fault and Jam History appear in Sec-
tion 2.
3. If the system is connected to a network and has a TCP/IP address, view the system's web
page using a web browser.
a. Open a web browser.
b. Enter the system's IP address as the URL.
c. Select the Support --> Troubleshooting --> Diagnostics Logs and the fault history dis-
plays.
Technician's Tool Kit
Table 1 lists required, recommended, and optional tools used to service this and other similar
products.
Description Detail
Required Tools
Torx Driver Bits T5, T8, T10, T15 (T20 P/N 003086600)
Phillips Drivers Phillips # 2 and # 1 5.0 x 75 mm, 3.0 x 75 mm, 6.0 x 100 mm
Flathead Drivers 5.0 x 75 mm, 3.0 x 75 mm
Torque Screw Driver Required for this system P/N 003082700
Driver Extension
Small Channel lock Pliers
Needle Nose Pliers
Wire Cutters
Flashlight
Assorted Nut Drivers
Lint-Free Cloths
Lubricant/Grease Reolube P/N 070E00890
Cleaners Multipurpose surface cleaner and Alcohol
ESD Strap
Highly Recommended Tools
Nut Driver 5.5mm (magnetic) P/N 600T2123
Serial Adaptor Cable 600T80374
Network Cross-over cable Tech
Scanner Calibration page P/N 109K01910
Toner Vac Toner and general cleaning
Multimeter Volts, Ohms, Current
09/2007
1-3
Table 1 Service Tools
Service Call Procedures
Service Call Procedures