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   Summary of Contents for HP business inkjet 1100d

  • Page 2: Table Of Contents

    2 ..............................42 Tray 2 ..............................42 install auto-duplex unit ..........................43 Auto-duplex unit..........................43 Installing hp JetDirect print server .......................44 install ink cartridges ..........................45 expiration dates ..........................45 install ink cartridges ..........................45 maintenance guidelines for ink cartridges ..................45 1 - 2...

  • Page 3: Table Of Contents

    ........................132 Loading envelopes...........................133 auto-duplexing............................134 Duplex printing ..........................134 manual duplexing ..........................136 media ease of use strategy........................138 Media ease of use user settings .....................138 upgrading ..............................140 overview of printer software features....................141 printing on special media........................142 hp confidential 1 - 3...

  • Page 4: Table Of Contents

    Align printheads ..........................168 changing default software settings in Windows ................169 For Windows: ............................169 navigating the user interface in Macintosh ..................170 Viewing hp Inkjet Utility panels.......................170 changing default software settings in Macintosh................183 For Macintosh: ...........................183 embedded Web server........................184 Gaining access to the embedded Web server................185 Embedded Web server pages.......................186...

  • Page 5: Table Of Contents

    Goldstone has following advantages: ..................215 Limitations of Goldstone ........................216 I/O................................217 crew/user-replaceable parts ......................218 repackaging by customer to return to hp..................219 Repackaging by hp to return to customer..................220 The requirements for the field replacement unit:...............220 repackaging kit/courier assist instructions: setup the exchanged unit........221 specific limitations and resolutions....................222...

  • Page 6: Table Of Contents

    Jagged text ............................279 troubleshooting a short ink cartridge / printhead life ..............280 troubleshooting unexpected results ....................281 Text or graphics cut off ........................281 Meaningless characters printed ....................281 Wrong fonts printing .........................281 Wrong colors printing ........................282 troubleshooting printout problems....................283 1 - 6 hp confidential...

  • Page 7: Hp Confidential 1

    ....................286 troubleshooting print media problems.....................289 troubleshooting paper eject problems ....................291 troubleshooting unusual noises ......................292 hp confidential 1 - 7...

  • Page 8

    ..........................23 specifications............................24 hardware accessories ........................25 hp media types..........................26 upgrades .............................27 consumable part numbers ......................28 value added services ........................30 education and training ........................31 service and support ..........................32 regional repair strategy ........................33 warranty period ..........................34...

  • Page 9

    The Printer............................10 Product Positioning Statement .......................13 front of the printer..........................19 Printing Supplies Area ........................21 Rear of the printer..........................22 Auto-duplex unit ..........................23 hp confidential 1 - 9...

  • Page 10: Product Overview, Key Features, Optional Accessories, Target Customers, Street Price

    Laser quality speed - print speed (up to 23 ppm black/20 ppm mixed text color/6.5 ppm full page color) in draft mode • Archives true to life photo-quality printing using hp photoRet 3 technology • Cost-effective and easy maintenance Optional Accessories •...

  • Page 11: Key Selling Points

    7.5 ppm black/7 ppm mixed text color /1.6 ppm full page color (Normal mode) Printer Memory: 8MB built in RAM Productivity Improved network performance - using hp Jetdirect 200m print server card • Duty cycle of 6250 pages per month •...

  • Page 12: Unique Product Features

    No of pages in normal black printing - 1750 (at 5% coverage) • Cost per page - 9.2 cents • Shared desktop • Multiple users can share the printer resource in a desktop environment or peer-to-peer network. 1 - 12 hp confidential...

  • Page 13: Product Positioning Statement

    Product Positioning Statement The following are the key messages for the printer: 1. The hp business inkjet 1100 series is a complete office printing solution for cost-effective, high-quality and high productive color printing. 2. High productive printing...

  • Page 14

    - standard with the hp business inkjet 1100dtn printer. Note 1 - 14 hp confidential...

  • Page 15: Product Sku

    • Tray 2 which can hold 250 sheets • 1284 dongle (optional in North America) Table comparing hp business inkjet 1100d and 1100dtn The printer ships with 26.5cc Black, and 14cc Cyan, Magenta and Yellow ink as Note "Starter Kits".

  • Page 16: Representation Of Price Vs Quality

    Table of comparison of various hp printers Printer Price (US$) Speed hp business Inkjet 1100 Series 23/20 hp color inkjet printer cp1160 17/16 hp business inkjet 2230 (PCL3) 15/14 1 - 16 hp confidential...

  • Page 17: Localization

    Italian Dutch Swedish Czech Danish Finnish Norwegian Polish Russian Hungarian Greek Hebrew Turkish Table displaying the localization support for hp business inkjet 1100 series in CD1 Language DJCP DJCP Acrobat (Web) Guide Acrobat Read HTML Driver / DeskJet (Web) Browser...

  • Page 18: The Printer

    19.5 inches or 495 mm Height 8.5 inches or 215 mm 11 inches or 278 mm Depth 18 inches or 457 mm 18 inches or 457 mm Weight 16.5 lb or 7.5 kilograms 20.9 lb or 9.5 kilograms 1 - 18 hp confidential...

  • Page 19: Front Of The Printer

    9. Resume Light: The light blinks in the following situations • While a printed page is drying • While the printer is printing a manual duplex job and waiting for the job to be turned hp confidential 1 - 19...

  • Page 20

    The printer will not print if this cover is open. 4. Tray 2 This tray holds 250 sheets of paper. It is included with the hp business inkjet 1100dtn printer, available as an accessory for the hp business inkjet 1100d printer.

  • Page 21: Printing Supplies Area

    Each printhead must be placed in its color - coded slot. 3. Ink cartridges Each ink cartridge must be placed in its color - coded slot. 4. Metal catch bar The metal catch bar secures the hook and engages the printhead latch. hp confidential 1 - 21...

  • Page 22: Rear Of The Printer

    (included with the hp business inkjet 1100dtn printer). b. It can also hold the 1284 dongle (optional for North America; included for the rest of the world in the hp business inkjet 1100d printer). 3. Power Input The required power input for the printer.

  • Page 23: Auto-duplex Unit

    2. Top Flap Button Press the button to open the top flap. The button used to clearing paper jams if the paper is stuck in the auto-duplex unit. hp confidential 1 - 23...

  • Page 24: Specifications

    Table displaying the datasheet for hp business inkjet 1100 series Parameters Values Print speeds • Draft- 23/20 ppm • Normal- 7.5/7 ppm • Best- 4/4 ppm Resolution Maximum of 4800 by 1200 dpi Media handling Paper (plain, inkjet, photo, and banner), envelopes, transparencies, labels, iron-on transfers and greeting cards.

  • Page 25: Hardware Accessories

    Table giving the printer accessories available: Accessories Part number Tray 2 - 250sheet input tray (included with the hp business inkjet C8236A 1100dtn) Parallel port connector hp IEEE-1284 A-B Parallel Cable (2 meter) C2950A Parallel port connector hp IEEE-1284 A-B Parallel Cable (3 meter)

  • Page 26: Hp Media Types

    The compatible hp media types are Copier, bond, recycled, multipurpose, premium inkjet, premium inkjet heavy weight, premium transparency, premium photo paper, photo paper, professional brochure (matte and glossy), banner, statement, cards, and envelopes. Refer to data sheet for: •...

  • Page 27: Upgrades

    Upgrade the printer software by using the following URL: http://www.hp.com/support/businessinkjet1100 New upgrades will be introduced 6 months after introduction. The hp business inkjet 1100 series will go Mask ROM three months after product MR. Note Where necessary, pre-Mask ROM hp business inkjet 1100 series can be flashed with a new firmware.

  • Page 28: Consumable Part Numbers

    Consumables of hp business inkjet 1100 series are: • Ink Cartridge hp No. 10 Black (26.5 ml) - C4840A • Ink Cartridge hp No. 10 Black (69 ml) - C4844A • Ink Cartridge hp No. 11 Cyan - C4836A •...

  • Page 29

    The following table contains the names of the consumables for the printer: Description Yield (at 5 % Street Part Number coverage) Price Ink Cartridge hp No. 10 Black (26.5 ml) C4840A Ink Cartridge hp No. 10 Black (69 ml) 1750 $33.99 C4844A Ink Cartridge hp No. 11 Cyan (26.5 ml) 1750 $33.99...

  • Page 30: Value Added Services, Hp Instant Support Web Site

    MyPrintMileage Agent, which is a utility installed with the Toolbox on the computer. Embedded Web Server The EWS is provided with hp business Inkjet 1100dtn with the LIO card. The EWS has limited number of features. 1 - 30 hp confidential...

  • Page 31: Education And Training

    Printer Web Site It is a web location that provides self-help Diagnose and and troubleshooting tips. solve printer problems Table displaying the various methods of education hp confidential 1 - 31...

  • Page 32: Service And Support, Online Support, Telephone Support

    Support packs available • Free repair during 1-year warranty (worldwide) Online support hp provides several resources on the Web for troubleshooting. Access the URL http://www.hp.com/support/businessinkjet1100 or http://www.hp.com/cposupport for help regarding the following parameters: • Setting up and using the printer •...

  • Page 33: Regional Repair Strategy

    The regional repair strategy includes: • US - Unit Exchange (2-3 days) • Europe - Return to bench (3-5 days) • AP - Return to bench (3-5 days) hp confidential 1 - 33...

  • Page 34: Warranty Period, Repair And Warranty Information

    Duration of warranty for hp business inkjet 1100 series parts Repair and warranty information " Hewlett-Packard warrants that the hp product will be free from defects for the specified duration from the date of purchase. hp limited warranty covers those defects that arise due to normal use."...

  • Page 35

    2 ............................42 install auto-duplex unit ........................43 Installing hp JetDirect print server ....................44 install ink cartridges ...........................45 install printheads ..........................47 guidelines for loading paper ......................49 print a demo page..........................50 contents of software CD ROM ......................52...

  • Page 36

    Contents of the box for hp business inkjet 1100d ................38 Contents of the box for hp business inkjet 1100dtn .................39 Overall setup poster for Rest of World ....................40 Overall setup poster for Rest of World ....................40 Auto-Duplex Unit .............................43 install ink cartridges ..........................45...

  • Page 37: Hardware Setup Requirements

    The hp business inkjet 1100 series can be installed on the following operating systems: • Windows 98 • Windows ME • Windows XP, 32 bit • Windows NT 4.0 • Windows 2000 • Mac OS 9.x •...

  • Page 38: Contents Of The Box

    Contents of the box for hp business inkjet 1100d 1 - 38 hp confidential...

  • Page 39

    Contents of the box for hp business inkjet 1100dtn The hp business inkjet 1100 series is packaged with the following components: S. No. Components North North Europe Europe Asia Asia America America pacific pacific 1100d 1100dtn 1100d 1100dtn 1100d 1100dtn...

  • Page 40: Overall Setup Procedure

    The setup procedure for hp business inkjet 1100 series is as follows: Overall setup poster for Rest of World Overall setup poster for Rest of World 1 - 40 hp confidential...

  • Page 41

    • Push the latch towards the rear of the printer. • Close the supply covers. Install the software. Install the printer software from the Starter CD before you connect the parallel or USB cable. hp confidential 1 - 41...

  • Page 42: Install Tray 2, Install Tray

    2 Tray 2 Tray 2 is an optional accessory available by default in hp business inkjet 1100dtn printer only. This tray supports only plain paper. The steps to install tray 2 are as follows: 1. Remove the tape on the tray 2 base.

  • Page 43: Install Auto-duplex Unit

    Auto-Duplex Unit Auto-duplex unit The auto-duplex unit is used for printing on both sides. In the hp business inkjet 1100 series, the auto-duplex unit is used to pick media, as there is no cleanout trough present in the hp business inkjet 1100 series. The auto-duplex feature is turned on by default when two-sided printing is selected.

  • Page 44: Installing Hp Jetdirect Print Server

    Installing hp JetDirect print server The hp Business Inkjet 1100dtn in the hp business inkjet 1100 series comes with an hp Jetdirect print server 200m. The print server comes with factory default settings. If you need to configure the print server after the printer software has been installed, see the user guide for the hp Jetdirect print server.

  • Page 45: Install Ink Cartridges

    The table below lists the names, part numbers, code names, pages printed and the ink capacities of ink cartridges: part number code name name pages out ink capacity c4844a hp 11 Black 1750 69 ml c4836a hp 11 Cyan 1750...

  • Page 46

    Use a first-in first-out inventory process to avoid having expired ink cartridges in stock. • Install ink cartridges before the Install-By Date to maximize warranty. The printer ships with 26.5cc Black, and 14cc Cyan, Magenta and Yellow ink as Note "Starter Kits". 1 - 46 hp confidential...

  • Page 47: Install Printheads

    The table below lists the names, part numbers, code names, and the pages printed capacities of printheads: part number code name name pages out c4810a hp 10 Black Up to 16,000 c4811a hp 11 Cyan Up to 24,000 c4812a...

  • Page 48: Maintenance Guidelines For Printheads

    Power button ensures the Carriage is at the Service Station position. The Service Station caps the printhead ink nozzles to prevent them from drying. • Install printhead by Install-By Date to maximize warranty. • The printer performs auto pen alignment whenever any printhead is being replaced. 1 - 48 hp confidential...

  • Page 49: Guidelines For Loading Paper

    10. Make sure the output tray extension is fully extended. 11. Do not load more than 150 sheets of paper in tray 1. 12. Insert media vertically. To print horizontally, make the selection through your printer driver. hp confidential 1 - 49...

  • Page 50: Print A Demo Page

    The steps to print a demo page through the toolbox are as follows: 1. Open the hp business inkjet 1100 series Toolbox dialog box. 2. In the Printer Services tab, click the Print a Demo Page button. 1 - 50...

  • Page 51

    To print a demo page through the LED panel, hold the Power button down and press the Resume button once. However, to verify that the printer is connected to the computer correctly, or that Note the printer software is working correctly, print a test page. hp confidential 1 - 51...

  • Page 52: Contents Of Software Cd Rom

    • hp Web JetAdmin • hp File Expansion Utility - this is used to uncompress the Windows 9x driver to a temporary location on your hard disk. • Scrubber Utility - this is used to clean the system in case of a failed or unclean uninstallation.

  • Page 53: Startup Page Of The Cd Browser For Windows

    5. Optional software: This option is used to install additional software for the printer, such as hp Web JetAdmin that is available for the printer. The Optional Software page only provides a Web link to download the hp Web Note JetAdmin from the hp Web site.

  • Page 54: Browse Documentation

    3. Troubleshoot when a problem occurs 4. Get help 3. HP JetDirect Guide: This button is used to view the getting Started Guide that helps in determining the steps to setup the printer. 4. Setup Poster: This button is used to view the illustration of the printer setup steps.

  • Page 55: Register Product

    The printer can be registered by clicking the Register Product button in the startup page of the CD browser. The following Web site can be used for registering the product: http://register.hp.com Register Product Perform the following activities by accessing the hp registration Web site: • Create a profile • Update a profile Access the following information on the hp registration Web site: •...

  • Page 56: Customization Utility

    2. Insert the Starter CD into the CD-ROM drive. The System Setup Wizard runs automatically. 3. Click Customization Utility from the CD Browser menu. 4. Click Next at the Welcome screen. 5. Click Next after the selecting the language for installing the printer software. 1 - 56 hp confidential...

  • Page 57

    7. Select the connector type that your computer will use to communicate with the printer and click Next. The parallel port is selected by default. This step allows the selection of parallel, USB, or any other port. hp confidential 1 - 57...

  • Page 58

    8. Click Next after selecting the program features that need to be installed. 9. Scroll to read the agreement and click Next after agreeing to do auto- upload. 1 - 58 hp confidential...

  • Page 59

    10. Specify a name for the printer in Printer Name text box and click Next. 11. If the printer needs to be shared, then click the Share as, radio button and specify a share name. Otherwise, go to the next step by clicking Next. hp confidential 1 - 59...

  • Page 60

    12. Specify a location of the printer in the network and provide an optional comment. Click Next. 13. Specify the directory where the customized installer needs to be copied. Click Change... to browse and select another location. Click Install to start the installation. 1 - 60 hp confidential...

  • Page 61

    14. Click View readme file to view the readme files. Click Finish to end the installation. Access the customization utility option to perform the following activities: hp confidential 1 - 61...

  • Page 62

    3. Copy Entire Printing System Installer - Use this option to copy the printing system installer for the selected language and operating system to media other than floppy disks, for example shared network location. The following is a flow chart depicting the steps to create the customization utility: 1 - 62 hp confidential...

  • Page 63

    1 - 63...

  • Page 64: Optional Software

    Click the option Optional Software in the startup page of the CD browser to open the Optional Software page. In the Optional Software page, the optional software that is available for this printer is hp Web JetAdmin. This software is used to install the hp Web JetAdmin software as a Web browser-based network printer management tool.

  • Page 65: Connectivity Options, Usb Cable, Parallel Cable

    • Windows 98 • Windows ME • Windows NT 4.0 • Windows 2000 • Windows XP hp confidential 1 - 65...

  • Page 66: Types Of Network Connections, Peer-to-peer Network, Client-server Network

    The hp JetDirect print server can be used in client-server peer-to-peer and client- server network configurations. peer-to-peer network In a peer-to-peer network, the printer software is installed on each computer, and the system is configured to send print jobs directly to the printer. Each individual computer manages its own print jobs.

  • Page 67: Install The Printer Software For Windows - Direct

    If the System Setup Wizard does not run automatically, select the Start -> Run menu Note command. Type <CD ROM drive>:\SETUP in the command line box. For example, type D:\SETUP if the D: is the CD ROM drive. 3. Click Install Printer Driver from the CD Browser menu. hp confidential 1 - 67...

  • Page 68

    4. Click OK after selecting the language for installing the printer software. 5. Click Next at the Welcome screen. 1 - 68 hp confidential...

  • Page 69

    6. Click Next to install the printer directly to the computer. 7. Select the connector type and click Next. hp confidential 1 - 69...

  • Page 70

    8. Select Typical Installation to install the most common drivers and components. Click Next. 9. Select I agree to do auto upload to let myPrintMileage Agent send printer usage information to the myPrintMileage website, where you can view your customized printer usage analysis. 1 - 70 hp confidential...

  • Page 71

    11. Specify a name for the printer in Printer Name text box and click Next. 12. If the printer needs to be shared, then click the Share as radio button and specify a share name. Otherwise, go to the next step by clicking Next. hp confidential 1 - 71...

  • Page 72

    14. Specify the location of the printer in the Location text box and click Next. This information is used to specify the physical location of the printer. 1 - 72 hp confidential...

  • Page 73

    15. Click Install to begin the installation. 16. Click Finish to complete the installation of the printer software. hp confidential 1 - 73...

  • Page 74: Installing Using Microsoft's New Hardware Found Wizard, Installing Using Add Printer

    The printer can be installed using the Add Printer method by the following steps: 1. Click Printers in the Settings menu to open the Printers Window. 2. Double-click the Add Printer icon to open the Add Printer Wizard. 3. In the Add Printer Wizard, click Next. 1 - 74 hp confidential...

  • Page 75

    4. Click Next again. Make sure that the Automatically detect and install my Plug and Play check box is unchecked. 5. Select LPT1 as the printer port and click Next. hp confidential 1 - 75...

  • Page 76

    6. In the next screen, click Have Disk. 7. Locate the driver INF file by clicking Browse. 1 - 76 hp confidential...

  • Page 77

    8. Select the hpf1100k.inf file. Click Open to select the file. 9. Click OK to copy the INF file. 10. Select hp business inkjet 1100 series and click Next. hp confidential 1 - 77...

  • Page 78

    11. In the next screen, type the name of the printer, select the Yes radio button to make it the default printer and click Next. 12. For the printer to be shared, type a share name and click Next. 1 - 78 hp confidential...

  • Page 79

    13. Click Next after specifying the location of the printer. This information is used to specify the physical location of the printer. 14. Check the Yes radio button to print a test page and click Next. hp confidential 1 - 79...

  • Page 80

    15. Click Finish to complete the installation. To test the installation of the printer, print a test page. 1 - 80 hp confidential...

  • Page 81

    Toolbox. Except for Windows NT, all other Operating systems from Microsoft support plug and Note play feature. hp recommends software first installation Note Take note of issues with wrong driver language installed. This is an OS behavior and Note happens intermittently if the user clicks on "Recommend.."...

  • Page 82: Install The Printer Software For Windows - Network

    Using Add Printer Before installing the printer software on a computer running Windows XP 64-bit, Note download the printer software from http://www.hp.com/support/businessinkjet1100. The printer can be installed using the Installer on a peer-to-peer connection in the following steps: 1. Start Windows and ensure that no other applications are running.

  • Page 83

    7. Click Next for a basic network setup that creates a network port for a printer directly connected to a network. 8. Click Next to search the printer from a list of detected printers. Otherwise, specify a printer by address. hp confidential 1 - 83...

  • Page 84

    9. Select the desired printer from the list of printers and click Next. 10. Click Next to allow the Installer to configure the network settings. 11. To view the network settings, click the View Network Settings button. Otherwise click Next. 1 - 84 hp confidential...

  • Page 85

    13. Select I agree to do auto upload to let myPrintMileage Agent send printer usage information to the myPrintMileage website, where you can view your customized printer usage analysis. Click Next. 14. Specify a name for the printer in Printer Name text box and click Next. hp confidential 1 - 85...

  • Page 86

    Otherwise, go to the next step by clicking Next. 16. Select the additional drivers that need to be installed and click Next. These additional drivers help automatic driver downloads to clients with different operating systems. 1 - 86 hp confidential...

  • Page 87

    17. Specify the location of the printer in the Location text box and click Next. This information is used to specify the physical location of the printer. 18. Click Install to begin the installation. hp confidential 1 - 87...

  • Page 88

    19. Click Finish to complete the installation of the printer software. The printer can be installed using the Installer on a client/server connection in the following steps: 1. Start Windows and ensure that no other applications are running. 1 - 88 hp confidential...

  • Page 89

    3. Click Install Printer Driver from the CD Browser menu. 4. Click OK after selecting the language for installing the printer software. 5. Click Next at the Welcome screen. 6. Check the Connected via the network radio button and click Next. hp confidential 1 - 89...

  • Page 90

    7. Select the Client setup for client-server printing radio button to connect to a printer that is managed by a server. Click Next. 8. Provide the network path of the printer in the Network Path or Queue Name: text box and click Next. 1 - 90 hp confidential...

  • Page 91

    9. Select Typical Installation to install the most common drivers and components. Click Next. 10. Select I agree to do auto upload to let myPrintMileage Agent send printer usage information to the myPrintMileage website, where you can view your customized printer usage analysis. Click Next. hp confidential 1 - 91...

  • Page 92

    11. Click Install to begin the installation. 12. Click Finish to complete the installation of the printer software. 1 - 92 hp confidential...

  • Page 93

    1. Click Printers in the Settings menu to open the Printers Window. 2. Double-click the Add Printer icon to open the Add Printer Wizard. 3. In the Add Printer Wizard, click Next. 4. Click the Network printer radio button. Click Next again. hp confidential 1 - 93...

  • Page 94

    5. Click the Connect to a printer on the Internet or on your intranet radio button for quickly locating the printer. 6. Type the address of the printer in the URL text box and click Next. 7. Click Next to keep this printer as the default printer. 1 - 94 hp confidential...

  • Page 95

    8. Click Finish to complete the installation. hp confidential 1 - 95...

  • Page 96: Install Toolbox

    3. Click Install Printer Driver from the CD Browser menu. 4. Click OK after the selecting the language for installing the printer software. 5. Click Next at the Welcome screen. 6. Click Next at the next screen. 1 - 96 hp confidential...

  • Page 97

    7. Select the Custom Installation radio button and click Next. 8. Select the hp business inkjet 1100 series Toolbox option and click Next. hp confidential 1 - 97...

  • Page 98

    Click Next to proceed to the next step. 10. Specify a name for the printer in Printer Name text box and click Next. 1 - 98 hp confidential...

  • Page 99

    11. If the printer needs to be shared, then click the Share as, radio button and specify a share name. Otherwise, go to the next step by clicking Next. 12. Select the drivers that need to be installed and click Next. hp confidential 1 - 99...

  • Page 100

    13. Specify the location of the printer in the Location text box and click Next. 14. Click Install to begin the installation. 1 - 100 hp confidential...

  • Page 101

    15. Click Finish to complete the installation of the printer software. hp confidential 1 - 101...

  • Page 102: Startup Page Of The Cd Browser For Macintosh

    It will install drivers for both USB and Ethernet connections automatically. 2. Hp JetDirect User's Guide: This option displays the details of the Jetdrect LIO and its features. 3. User's Guide: This option is used to browse the latest documentation of the printer.

  • Page 103: Install The Macintosh Printer Software - Direct

    2. Login using an Administrator username and password. 3. Insert the Starter CD in the CD-ROM drive. 4. Click Install Driver from the CD Browser menu. 5. Enter the administrator username and password in the authorisation screen. hp confidential 1 - 103...

  • Page 104

    6. Click Continue at the Welcome screen. 7. Click Accept in the License Window. 1 - 104 hp confidential...

  • Page 105

    8. Click Continue in the Read Me Window. 9. Click Install to install the printer. hp confidential 1 - 105...

  • Page 106

    10. When the installation is complete, a dialog box will pop-up mentioning that the installation is complete. Click Quit. 11. Print Center will automatically ask you to add a printer. Click Add. 12. Select USB in the connection type pop-up. 1 - 106 hp confidential...

  • Page 107

    13. Select hp business inkjet 1100 printer in Printer Name text box and click Add. hp confidential 1 - 107...

  • Page 108: Test Software Installation

    Properties (Windows 98, Windows 2000 and Windows Me) • Document Defaults (Windows NT 4.0) 3. On the General tab, click Print Test Page. If the test page does not print, then the driver has not been successfully installed. 1 - 108 hp confidential...

  • Page 109: Summary Of Driver Configurations Under Different Install Methods, Components Installed, Features Available

    PCL3 Driver PCL3 Driver (driver files) Unidriver PCL3 Driver PCL3 Driver PCL3 Driver PCL3 Driver Features available The following features are available for the hp business inkjet 1100 series: Feature Windows 9x/ME/NT/2000 MacOS Installer Uninstaller Print Quality Orientation Photo Paper Printing...

  • Page 110: Uninstall Printer Software For Windows

    Windows The hp business inkjet 1100 series can be uninstalled in the following 3 ways: 1. Uninstaller (uninstall short-cut) 2. Microsoft Add / Remove Program Wizard 3. Maintenance mode To uninstall the printer by using the uninstaller, follow these steps: 1.

  • Page 111

    2. Double-click the Add Remove application. Uninstall Printer Software 3. Uninstall the hp business inkjet 1100 series. The printer can also be uninstalled from the maintenance mode. To uninstall the printer from the maintenance mode, insert the started CD in the CD-ROM drive and follow these steps: 1.

  • Page 112

    4. The Setup Maintenance dialog box opens. Click the Remove All radio button to uninstall the printer or click the Modify the existing installation radio button to remove certain components, such as Toolbox. 5. Click Remove to confirm the uninstallation of the printer. 1 - 112 hp confidential...

  • Page 113

    6. Click Finish to finish the uninstallation of the printer. 7. After uninstallation is complete, click Yes to restart the computer. hp confidential 1 - 113...

  • Page 114: Uninstall Printer Software For Macintosh

    4. Enter the administrator username and password in the dialog box. 5. Select Uninstall from the installation type pop-up. 6. Click the Uninstall button. 7. Click Continue on the HP Business Inkjet 1100 series installer Window. 1 - 114 hp confidential...

  • Page 115: Web Deployment Of Drivers

    Windows - PCL3 Unidriver • Macintosh - Full Printing System The printer driver can be accessed from the hp business inkjet 1100 series support web: http://www.hp.com/support/businessinkjet1100. There is a single Macintosh installer for all the languages. There is no lite for Note Macintosh.

  • Page 116: Paper Size Matrix

    5 to 11.7 inches long (76.2 to 216 mm wide and 127 to 297 mm long) If media, such as envelopes and cards, are used in the auto-duplex, Cautio it can cause paper jams. It may also damage the printer and the auto-duplex unit. 1 - 116 hp confidential...

  • Page 117: Paper Capacity And Weight Matrix

    • Paper • Paper - 16 to 24 lb 1 at a time unit • Cards (60 to 90 g/m • Cards - Up to 90 lb index (160 g/m paper capacity and weight matrix hp confidential 1 - 117...

  • Page 118

    ........................198 cleaning and maintaining printheads ..................199 troubleshooting usage issues......................201 troubleshooting paper-related problem ..................202 paper jam clearance ........................204 troubleshooting print quality related problems .................206 low or excess use of ink in printouts....................207 incorrect color printouts .........................208 1 - 118 hp confidential...

  • Page 119

    Hardware Features..........................120 Self test Page............................126 Demo Page ............................127 Configuration Page.........................128 Diagnostic Page ..........................129 Skew Page ............................130 Paper Quality Tab..........................147 hp confidential 1 - 119...

  • Page 120: Printer Features Overview

    3. Input tray 2 Hp business inkjet 1100dtn provides input tray 2, which holds 250 sheets of paper. Input tray 2 is available as an accessory of the hp business inkjet 1100d printer. 4. Input tray 1 Input tray 1 holds up to 150 sheets of paper. This tray contains paper guides that hold the paper tightly.

  • Page 121: Print Server Card

    Print server card The print server card enables the printer to communicate with other computers on the network. hp business inkjet 1100dtn comes with the LIO 200m JetDirect print server card. Sensors Sensors perform various functions, such as detecting media in the tray, checking whether the carriage door is open and aligning the pen.

  • Page 122: Canceling A Print Job

    In the Printer window, select the print job that has to be canceled. • Stop the print job by clicking on Trash. Canceling a print job does not affect the jobs waiting to be processed. Note 1 - 122 hp confidential...

  • Page 123: Led Indications

    One or more covers on the printer are open. Resume light is on • Close any open covers • Ensure that the auto-duplex unit is correctly installed A printer error has occurred. • Turn the printer off and then on again hp confidential 1 - 123...

  • Page 124

    The Ink Cartridge light is on and A non-hp cartridge is installed. a Color Indicator light and the • If you choose to use a non-hp ink cartridge, press and Resume light blink hold down the Resume button and the Cancel button...

  • Page 125

    Cartridge light and a Colour Indicator light; and the Resume light is on The Power , Printhead , Ink Multiple printer errors have occurred. Cartridge and Resume lights • Turn the printer off and then on again blink hp confidential 1 - 125...

  • Page 126: Print Tabs

    Self test Page 1 - 126 hp confidential...

  • Page 127

    Demo Page hp confidential 1 - 127...

  • Page 128

    Configuration Page 1 - 128 hp confidential...

  • Page 129

    Diagnostic Page hp confidential 1 - 129...

  • Page 130

    Linus 4X6 4 x 6 linus pattern Tech Marketing Configuration Page Paper Cal Paper Cal Data Tables Techy self test NVRAM Contents Plus Constants Color_HS Continuous Color H Pattern Normal Paper CAL Schedule a Paper CAL 1 - 130 hp confidential...

  • Page 131

    Print the Pen Nozzle Pattern LIOTEST Execute LIO Test (No Page Printed) PWM Test MFG PWM Test MFG_PPC Pick Paper for PPC EDD_DIAGNOSTIC EDD diagnostic page Media_Sense_Test Continuous Media Sense Test MEDIA_SENSE_CAL Media Sense LTVG Calibration hp confidential 1 - 131...

  • Page 132: Loading Media Into Trays

    3. To load paper between 11 inches (279 mm) and 14 inches (356 mm) long, move the latch on the tray to the right and lower the front of the tray (there is no need to lower the front of the tray for letter-size or A4-size paper). 1 - 132 hp confidential...

  • Page 133: Loading Envelopes

    2. Insert the stack of cards or envelopes into the tray with the flaps facing up and to the right. 3. Slide the paper width and length guides in until they stop at the edges of the envelopes or cards. 4. Lower the output tray. hp confidential 1 - 133...

  • Page 134: Auto-duplexing, Duplex Printing

    Automatic check box is selected. 4. When duplexing, the top margin might need to be increased slightly to ensure that pages align. Selecting the Preserve Layout check box reduces the content to fit into the smallest printable area. 1 - 134 hp confidential...

  • Page 135

    (select the desired icon) and Auto. 4. Click OK. 5. When the first side of the job has printed, the Resume light blinks. Reload the job into the tray. 6. Press the Resume button. hp confidential 1 - 135...

  • Page 136: Manual Duplexing

    Depending on the type of printer connection, perform one of the following steps: • For directly connected printers: A dialog box appears on the computer after the first side of the page prints. Follow instructions on the screen to reload the job and click Continue . 1 - 136 hp confidential...

  • Page 137

    Note • Otherwise, click Cancel Print. The instructions for flipping of paper are available through the Toolbox. When Note printing of odd slides is over, a dialog box will pop-up only if toolbox is installed. hp confidential 1 - 137...

  • Page 138: Media Ease Of Use Strategy

    Media ease of use user settings The hp business inkjet 1100 series has the following user settings for MEOU: User settings for Description MEOU Default tray The user can set the default tray to 1 or 2. Default tray is used to automatically take media input from the priority tray.

  • Page 139

    Greeting Cards hp glossy greeting Scarlett Greeting Cards cards Inkjet Hagaki Greeting Cards Other Greeting Cards Greeting Cards hp brochure and flyer, Cosmo/Zircon Brochure Papers - gloss hp brochure and flyer, Geo/ Grail Brochure Papers - matte finish Other Brochure Papers...

  • Page 140: Upgrading

    HP Jetdirect 250m print server/Internet connector (LIO module; Fast J6042A Ethernet) HP Jetdirect 280m print server/Internet connector (LIO module; J6044A 802.11b Wireless Ethernet) HP Jetdirect 175X external print server via USB (Fast Ethernet) J6035C HP Jetdirect 310X external print server via USB (Fast Ethernet) J6038A Duplex unit C8124-67026...

  • Page 141: Overview Of Printer Software Features

    • hp Zoomsmart: Resizes the document to customise its size. • hp Digital Photography: Enhances the look of printed photographs. The digital photography feature has contrast enhancement, SmartFocus, smoothing and sharpness adjustment features • 4800 dpi Printing: hp's enhanced color layering technology with PhotoREt3 for photo quality (provides upto 4800 by 1200 optimised dpi on premium photo papers).

  • Page 142: Printing On Special Media, Envelopes Or Cards

    The four types of special media on which the hp business inkjet 1100 series printer can print are envelope and cards, transparencies, photographs and custom size. Envelopes or cards To print on envelopes or cards in Windows: 1.

  • Page 143

    5. In the Type pull-down menu, select the specific transparency type being used, such as hp Premium Inkjet Transparency film. 6. Click the Quality tab and select Best. 7. Change any other print settings, if necessary, and click OK.

  • Page 144: Photographs, Custom-size Media

    1. Load the appropriate paper in Tray 1 or Tray 2. Ensure that you load the paper with the print side up. 2. Open the Paper Type/Quality panel. 3. Select the paper type being used (For example, hp Premium Plus Photo Paper). 4. Click the Quality tab and select Best.

  • Page 145

    3. Click the Custom button under the Size is box. 4. Enter the dimensions of the paper in the Custom Paper Size dialog box and click OK. 5. Change any other print settings, if necessary, and click OK. 6. Send the job to print. hp confidential 1 - 145...

  • Page 146

    5. In the Width and Height boxes, type the dimensions and set the margins. 6. Click OK. 7. While printing the document, open the Page Setup dialog box, select the name of the document and the custom page size and print the document. 1 - 146 hp confidential...

  • Page 147: Navigating The User Interface In Windows - Paper/quality Tab

    Windows - Paper/Quality tab Paper Quality Tab To navigate the user interface, click Start ->Settings -> Printers. Right-click the desired printer and click Properties. Click Printing Preferences button to open the hp confidential 1 - 147...

  • Page 148

    By default, Fast Normal Print Quality is selected; click the drop down button to select a different print quality. 4. The hp Digital Photography button uses the hp Digital Photography feature. Using this feature, digital images can be enhanced. This feature is not enabled for Draft and Fast Enabled Print Quality options.

  • Page 149: Hp Digital Photography, Red Eye Removal

    Digital Photography can be accessed from the Paper/Quality tab in the Printing Preferences dialog box. Digital Photography is used to enhance images in photographs. All Digital Photography settings are saved as part of a custom settings group. The following section briefly describes the function of each option...

  • Page 150: Digital Flash

    This feature automatically adjusts lighting levels to reveal shadowed areas. Sharpness This feature automatically performs a smart up scaling while limiting edge artefacts. SmartFocus This feature automatically focuses the photograph if it is out of focus. 1 - 150 hp confidential...

  • Page 151: Smoothing

    Selecting this for each option disables the slider control for that option. Using the Automatic setting passes control of the image enhancement application to the hp Color Science code. Not selecting the Automatic setting passes the image enhancement control to the slider.

  • Page 152: Navigating The User Interface In Windows - Finishing Tab

    3. Rotate: Select this option to rotate the document image on the paper by 180 degrees. The purpose of this feature is to provide users with more control over the binding edge and image on special media. This feature is available only for envelopes. 1 - 152 hp confidential...

  • Page 153: Navigating The User Interface In Windows - Effects Tab

    % of Normal Size slider to customise the size of the page that is printing. 3. Creating watermarks - Print watermarks on a document using the watermark feature of the hp business inkjet 1100 series. To do this, select the required watermark option from the Watermarks drop-down box in the Effects tab of the Printer Properties dialog box.

  • Page 154

    4. Options box: Specifies special option for the watermark. 5. Preview box: Displays a preview of the watermark. 6. Font Attributes group box: Enables the user to specify the font attributes of the selected watermark. 1 - 154 hp confidential...

  • Page 155: Navigating The User Interface In Windows - Basics Tab

    3. Low Memory Mode (check box) Check this box if your computer does not have enough memory /disk space to print the print job you have requested. If computer is running low on disk space, this feature will allow printing to continue. hp confidential 1 - 155...

  • Page 156

    1 - 156 hp confidential...

  • Page 157: Navigating The User Interface In Windows - Color Tab

    The uses of various attributes are: • Saturation adjusts the relative purity of printed colors. • Brightness adjusts the lightness or darkness of a document. • Color tone adjusts the perceived warmth or coolness of printed colors. hp confidential 1 - 157...

  • Page 158: Navigating The User Interface In Windows - Services Tab

    The Align Printheads button aligns the printheads of the printer. On clicking the Align Printheads button, a page with alignment patterns is printed. In addition to printing the page, a dialog box is also invoked that explains the align printheads page. 1 - 158 hp confidential...

  • Page 159

    Click the Use Defaults button to set the color calibration to factory levels. On clicking the Calibrate button, a page of color patches will print and a dialog box opens up to guide the user on the calibration process. hp confidential 1 - 159...

  • Page 160

    1 - 160 hp confidential...

  • Page 161: Overview Of The Windows Toolbox, Printer Status Tab

    It also provides a systematic guide for basic printing tasks and provides help to solve printer problems. To open the toolbox, click Start, point to Programs and point to hp business inkjet 1100 . Click the hp business inkjet 1100 printer toolbox.

  • Page 162

    Button Description Order Supplies Opens a temporary HTML file that contains a disclaimer and an agreement to send the information to the hp Web site. Accept the disclaimer to connect to the hp Web site to order supplies. Ink Cartridge Opens a dialog box that displays the type of cartridges the printer uses.

  • Page 163: Information Tab

    This information appears graphically and displays whether each printhead is in good, fair or bad condition. hp instant Opens the hp instant support Web site for support services and troubleshooting tips support Register Your Opens a dialog box that explains how to register the printer online.

  • Page 164: Myprintmileage

    The number of pages printed and the estimated number of pages that can be printed with the remaining ink. Enable or disable myPrintMileage at any time by right-clicking the myPrintMileage Agent icon on the taskbar and clicking Enable or Disable. 1 - 164 hp confidential...

  • Page 165: Hp Instant Support

    Embedded Web Server. hp instant support, which is available only to Windows users, is a Web tool that provides product specific services, troubleshooting tips and information about the printer ink and media usage.

  • Page 166

    The advantages of the hp instant support are: • Self-help: Provides information about the printer and other maintenance tips. • Troubleshooting tips: Provides tips customised for a specific printer, which prevents problems from occurring, or troubleshoots existing problems. • Usage information: Provides information about ink and media usage through...

  • Page 167: Printer Services

    Since Web pages used to display hp instant support (as well as myPrintMileage) are Note dynamically created, creating a bookmark or favorite for these Web pages and connecting using this bookmark or favorite will not display the most current information. Instead, connect from the Embedded Web Server or from the Toolbox.

  • Page 168: Color Calibration, Align Printheads

    When running Windows, calibrate color from the toolbox. To calibrate color from the toolbox: 1. Click Start, point to Programs, point to hp business inkjet 1100 and click hp business inkjet 1100 printer toolbox. 2. On the Printer Services tab, click Calibrate Color and follow the directions.

  • Page 169: Changing Default Software Settings In Windows, For Windows

    The steps to change settings from the printer driver in Windows are: 1. Click Start, point to Settings, and then click Printers. 2. Right-click the hp business inkjet 1100 series icon, and then choose Properties. 3. Go to Device Settings.

  • Page 170: Navigating The User Interface In Macintosh, Viewing Hp Inkjet Utility Panels

    Macintosh For Mac OS 8.6 and 9.x, the hp Inkjet Utility contains tools to calibrate the printer, clean printheads, print a test page, print a configuration page for the printer, set the tray lock and find Web site support information.

  • Page 171

    1 - 171...

  • Page 172

    • Ink levels: Displays estimated ink levels in ink cartridges also giving the ink cartridge names, colors, part numbers. • Test: Prints a test page 1 - 172 hp confidential...

  • Page 173

    • Configuration: Prints a configuration page • Clean: Cleans printheads hp confidential 1 - 173...

  • Page 174

    • Calibrate Device: Aligns printheads 1 - 174 hp confidential...

  • Page 175

    • Calibrate Color: Adjusts color to correct problems with tint hp confidential 1 - 175...

  • Page 176

    • Support: Provides access to the support Web site for the printer and to information about hp products and supplies(http://www.hp.com/support/businessinkjet1100). • Register: Accesses the hp Web site to register the printer 1 - 176 hp confidential...

  • Page 177

    The following options are available for OS X: • Paper: Displays the paper type, paper quality and color selected • Color Options: Displays the Saturation, Brightness and Color Tone levels hp confidential 1 - 177...

  • Page 178

    • Digital Photo - Digital Flash: Fills in the dark areas of photographs • Digital Photo - Contrast Enhancement: Enhances the contrast of photographs 1 - 178 hp confidential...

  • Page 179

    • Digital Photo - SmartFocus: Enhances the appearance of low-resolution photographs • Digital Photo - Smoothing: This feature will smooth or reduce noise in the image hp confidential 1 - 179...

  • Page 180

    • Digital Photo - Sharpness: Enhances the sharpness of the photographs • Ink: Displays the ink density, and the dry time required 1 - 180 hp confidential...

  • Page 181

    • Printer Driver Information: Displays the driver name and the driver version • Summary: Summarizes the settings selected for the printer, such as, layout, number of copies and paper type. hp confidential 1 - 181...

  • Page 182

    1 - 182 hp confidential...

  • Page 183: Changing Default Software Settings In Macintosh, For Macintosh

    You can change printer settings from any application. In the File menu, select the Page Setup option. The General pop-up allows to edit settings, or to save the current settings. Settings created will be displayed in the Save Settings pop-up. hp confidential 1 - 183...

  • Page 184: Embedded Web Server

    Web server 1 - 184 hp confidential...

  • Page 185: Gaining Access To The Embedded Web Server

    The limited features of EWS (Embedded Web Server) are available only when LIO card is installed on hp business inkjet 1100 series printer. Using a standard Web browser, this remote management tool enables the following tasks: • Configuring network protocol settings •...

  • Page 186: Embedded Web Server Pages

    If the IP address for the printer is unknown, you can find it listed on the hp JetDirect configuration page. To print this page, press the Test button on the print server card. Embedded Web server pages The embedded Web server, which contains information about the print server card, consists of the following tabs: •...

  • Page 187: Print A Configuration Page

    The configuration page can be printed from the control panel. From a Windows operating system, the configuration page can also be printed from the Toolbox. If an hp Jetdirect print server is installed, a configuration page can be printed from the print server as well.

  • Page 188

    4. Release the Power button. The printer prints a printer configuration page. To print a configuration page for the hp Jetdirect print server, follow these steps: 1. Turn the printer power on, and then press the Test button on the print server.

  • Page 189: Print A Diagnostic Page

    Product name - Displays information about the product name (Model No.) • Serial number - Displays information about the unique serial number of the printer To know more about Serial number, refer to the topic Serial number. Note hp confidential 1 - 189...

  • Page 190

    3. Ink Level in Percentage - this section display the ink levels in the various ink cartridges. 4. Printhead Health in Percentage - this section display the printhead levels in the various printheads. 5. Technical Information - this section various technical information, such as pen alignment values. 1 - 190 hp confidential...

  • Page 191: Born-on Date

    This makes the Born-on date as the electronic Proof of Purchase. Born-on date is available on the configuration page as Service ID. HP follows the Service ID format of YYDDD. YY is the actual year or the year since 1990. DDD is the number of days since 1st January or number of days since 1st January while assuming that each month is 30 days.

  • Page 192: Serial Number

    This number can be used to identify details such as the country where the printer was manufactured, its manufacturing date, and its version number. For example, if the serial number of an hp business inkjet 1100 series is MY387110GJ, then the details of the printer are deciphered as follows: •...

  • Page 193

    There are 2 additional characters following this 10-digit number that are not Note displayed in the configuration page. The Serial number is used to log complaint with the call centre for repair purposes. Note hp confidential 1 - 193...

  • Page 194: Setup Issues, Software Setup Issues, Hardware/firmware Setup Issues

    The following are the symptoms of software setup issues for the hp business inkjet 1100 series: • Setup does not begin • Setup takes a long time • Printer takes a long time to print Software setup issues...

  • Page 195

    Make sure that the printer is loaded with paper. the trays All LEDS are Internal error Make sure no lights are on or blinking except the Power light, on or blinking which should be on. hp confidential 1 - 195...

  • Page 196: Ink Cartridge Insertion Issues

    The following are the ink cartridge insertion issues for the hp business inkjet 1100 series: • Ink cartridge is low on ink. • All four ink cartridges replaced when only one runs out of ink. •...

  • Page 197: Printhead Insertion Issues

    7. Close the printhead access latch firmly, ensuring that the hook catches the carriage lock, and close the printing supplies cover. Use some force to close the printhead access latch. 8. Wait while the printer initializes the printheads. Two alignment pages print after initialization. hp confidential 1 - 197...

  • Page 198: Cleaning The Printer, Guidelines For Cleaning The Printer, Steps To Clean The Printer

    The hp business inkjet 1100 series does not require scheduled maintenance. However, clean the printer to keep it free of dust and debris. Cleaning maintains the printer in peak condition. Cleaning the printer makes diagnosing printer problems easy.

  • Page 199: Cleaning And Maintaining Printheads, Checking Printheads, Cleaning Printheads

    Resume button thrice. To align printheads from the toolbox (Windows): • Click Start, point to Programs, point to hp business inkjet 1100 and click hp business inkjet 1100 printer toolbox. • On the Services tab, click Align Printheads and click Align.

  • Page 200

    Printheads dialog box. To align printheads from the hp Inkjet Utility (Mac OS): • Open the hp inkjet utility and click Calibrate Device. An alignment page prints. • Follow the instructions on screen to select the best-aligned pattern from the printed page.

  • Page 201: Troubleshooting Usage Issues

    Hardware seconds and turn it on again. If the message persists, the printer problem might need servicing. Write down the error code and contact hp. Indicator LED Cause 1: Solution 1: Turn off the printer, wait for a few seconds and turn it on...

  • Page 202: Troubleshooting Paper-related Problem

    Solution 1: Ensure that the stack of paper has been aligned with are being is not aligned with the the right and front guides. picked up paper guides Cause 2:Paper tray is Solution 2: Ensure that the tray has not been overloaded with overloaded paper. 1 - 202 hp confidential...

  • Page 203

    Solution 2: Ensure that the margin settings for the document do settings might be not exceed the printable area of the printer. Document margins incorrect need to match or exceed the minimum margin settings of the printer. hp confidential 1 - 203...

  • Page 204: Paper Jam Clearance

    3. Lift the output tray and check for a paper jam in tray 1. 1. If the media is jammed in tray 1, pull out tray 1, else, go to step 4. 2. Pull the paper out. 3. Lower the output tray and reposition Tray 1. 1 - 204 hp confidential...

  • Page 205

    Information about Tray 2 is only applicable to hp Business Inkjet 1100dtn or to hp Note Business Inkjet 1100d if this accessory is attached. 4. If the paper jam is not yet found and tray 2 is installed, pull out tray 2, else, go to step 5.

  • Page 206: Troubleshooting Print Quality Related Problems

    Cause 4: Length Solution 4: Ensure that the width and length guides fit snugly and width guides do against the left and bottom edges of the media stack. not fit the media stack 1 - 206 hp confidential...

  • Page 207: Low Or Excess Use Of Ink In Printouts

    Try using the Normal, Fast Normal or Draft print quality wrinkling setting to reduce ink or use hp premium paper designed for printing vivid color documents. Cause 3:Media Solution 3: Select the right kind of media that accepts ink well.

  • Page 208: Incorrect Color Printouts

    Cause 3: Ink Solution 3: hp does not guarantee or support refilled ink cartridges have cartridges. Refilling processes and the use of incompatible inks been tampered might disrupt the intricate printing system, potentially resulting with in reduced print quality and printer damage.

  • Page 209

    ...............................215 I/O...............................217 crew/user-replaceable parts ......................218 repackaging by customer to return to hp..................219 Repackaging by hp to return to customer.................220 repackaging kit/courier assist instructions: setup the exchanged unit.........221 specific limitations and resolutions....................222 product escalation path by region .....................223...

  • Page 210

    Controls....................Error! Bookmark not defined. Driver Architecture for Windows ............. Error! Bookmark not defined. 1 - 210 hp confidential...

  • Page 211: Firmware Flashing Or Upgrades

    The identification between a MASK ROM and FLASH ROM unit can be done in the following ways from the configuration page: • The Serial Number of the printer. • The Firmware version of the printer. hp confidential 1 - 211...

  • Page 212: Controls

    Indicates the status of magenta cartridge and printhead Yellow color LED Indicates the status of yellow cartridge and printhead Printhead LED Indicates the status of printhead(s) Ink cartridge LED Indicates the status of ink cartridge(s) 1 - 212 hp confidential...

  • Page 213: Driver Architecture For Windows, Os Interface, Print Engine

    • Image Processing : Applies ink mitigation algorithms to a raster data format, and produces a raster data format. Image processing enhancement includes brightness, contrast, sharpness, smoothness, hp digital photo, and grayscale. • Printer Formatting : Encapsulates raster data into a Printer Ready Data language.

  • Page 214: Advantages Of Using Pcl3 Gui

    • Different 1st page • 4800x1200-optimized Dpi • Sets the presetting of the driver • Settings for printing photos • Settings for black and white There is a pull down menu, which has many options. 1 - 214 hp confidential...

  • Page 215: Installer, Goldstone Has Following Advantages

    Provides a more universal installation that is similar to Windows installations. • Standardizes installs and uninstalls in Microsoft OS. • Is expected to replace installers on many hp products to provide a common look and feel across product lines. • Avoids any dependencies on application installation software's.

  • Page 216: Limitations Of Goldstone

    Roll back silently for any error during installation. No error messages are displayed. Goldstone Benefits • Uses MSI (similar to Windows installation) • Future standard for many hp products (common look and feel) • Complete uninstall using Add/Remove Programs • Maintenance mode Limitations •...

  • Page 217

    1100 series uses Device ID to query for ink level, error status, and printer servicing. Benefits Limitations • Consistent status • No status updates and mechanism over different myPrintMileage support when OS - Windows and printing Macintosh •...

  • Page 218: Crew/user-replaceable Parts

    ASSY. FRONT, I/P TRAY COVER C8124-67013 SUPPORT - PAPER CASSETTE C8124-40041 ASSY. OUTPUT TRAY SVC C8124-67014 ASSY. 2ND PAPER BIN SVC C8124-67016 ASSY. PICK ROLLER SVC C8214-67017 AUTODUPLEXOR SVC C8214-67022 RUBBER FOOT SVC C8214-67028 ASSY. POWER MODULE SVC C8214-67031 1 - 218 hp confidential...

  • Page 219: Repackaging By Customer To Return To Hp

    The following are the steps required to remove the components to return to hp: • Unplug the printer from power and the computer or network. • Remove the ink cartridges from the printing supplies area.

  • Page 220: Repackaging By Hp To Return To Customer, The Requirements For The Field Replacement Unit

    Repackaging by hp to return to customer The requirements for the field replacement unit: 1. Replacement requirements for exchange units • Replace covers • Replace service station 2. Check accessories presence: In case the repaired unit had any accessories or ink supplies installed, they must be returned to the customer.

  • Page 221: Repackaging Kit/courier Assist Instructions: Setup The Exchanged Unit

    The main steps to setup the exchanged unit are: • Install trays • Install printheads • Install ink cartridges • Install all required accessories. • Power on the printer. • Wait for pen alignment page to print/ print demo page. hp confidential 1 - 221...

  • Page 222: Specific Limitations And Resolutions

    The following are the known firmware issues - Issue/Limitation Why does it happen? Resolution/Workaround Sensors cannot detect Architectural limitations No Work Around between plain paper and coated paper. Sensors can Detect plain paper, transparencies and photo paper. 1 - 222 hp confidential...

  • Page 223: Product Escalation Path By Region

    The following is the product escalation path offered Worldwide: • Support Flow: End Customer->Call Center->Response Center->Division-> • Escalation Flow: End Customer->Call Center->Response Center->Division-> hp confidential 1 - 223...

  • Page 224: Table Of Contents

    ....................281 troubleshooting printout problems....................283 troubleshooting power-on problems ...................286 troubleshooting print media problems..................289 troubleshooting paper eject problems ..................291 troubleshooting unusual noises .....................292 repackaging by hp to return to customer........Error! Bookmark not defined. 1 - 224 hp confidential...

  • Page 225

    Configuration Page.........................229 Serial Number ...........................231 Born-on Date ............................233 Print jet server configuration page....................234 hp inkjet utility (Mac OS) ........................237 Level 1 Clean............................239 Level 2 Clean............................239 Toolbox - Tab page .........................241 Color Calibration - Tab page ......................241 Color Calibration page ........................242 ASSY - MAIN ACCESS DOOR ......................250...

  • Page 226: Print Tab Page

    1 - 226 hp confidential...

  • Page 227

    Various test pages are used to test the working of the printer. Test pages have keystroke values by which they can be generated. The self-test page has a keystroke value of 4. The keystroke values of the buttons are: hp confidential 1 - 227...

  • Page 228

    Print the Pen Nozzle Pattern LIOTEST Execute LIO Test (No Page Printed) PWM TEST MFG PWM Test MFG_PPC Pick Paper for PPC EDD_DIAGNOSTIC EDD diagnostic page MEDIA_SENSE_TEST Continuous Media Sense Test MEDIA_SENSE_CAL Media Sense LTVG Calibration 1 - 228 hp confidential...

  • Page 229: Configuration Page

    To print a printer configuration page from the control panel, follow these steps: 1. Turn the printer on. 2. Press and hold down: • The Cancel button one-time The information that is contained in a configuration page is as follows: 1. Printer Information hp confidential 1 - 229...

  • Page 230

    The user is required to print a configuration page so that they have all relevant information of printer ready when he makes a call to hp for assistance. Firmware version is required to diagnose LED problems.

  • Page 231

    This number can be used to identify details such as the country where the printer was manufactured, its manufacturing date, and its version number. For example, if the serial number of an hp business inkjet 1100 series is CN387110GJ, then the details of the printer are deciphered as follows: •...

  • Page 232

    The Serial number is used to log complaint with the call centre for repair purposes. Note 1 - 232 hp confidential...

  • Page 233

    This makes the Born-on date as the electronic Proof of Purchase. Born-on date is available on the configuration page as Service ID. HP follows the Service ID format of YYDDD. YY is the actual year or the year since 1990. DDD is the number of days since 1st January or number of days since 1st January while assuming that each month is 30 days.

  • Page 234: Print Jet Server Configuration Page

    Print jet server configuration page To print a configuration page for the hp JetDirect print server, follow these steps: 1. Turn the printer power on, and then press the test button on the hp JetDirect print server. 2. The printer prints a configuration page for the hp JetDirect print server.

  • Page 235: Use Of The Jetdirect Configuration Page

    The Jet direct configuration page provides the information about the network settings of the printer. • This configuration page helps in diagnosing any faults in the network settings. • The protocols used and their status. • The printer name and the IP address. hp confidential 1 - 235...

  • Page 236: Align Printhead Test Page

    1 - 236 hp confidential...

  • Page 237: Aligning Printheads

    (Mac OS) Aligning printheads When replacing a printhead, the printer automatically aligns the printheads for the best possible quality. Whenever a printhead is changed, the printer does auto alignment and the alignment pages are printed. However, if the appearance of printed pages indicates that the printheads are misaligned, align them from: •...

  • Page 238

    To align the printheads from the toolbox in Windows: 1. Click Start , point to Programs , point to hp business inkjet 1100 and click hp business inkjet 1100 printer toolbox. 2. On the Printer Services tab, click Align Printheads and click Align.

  • Page 239: Clean Printhead, Clean Printheads

    Perform this level of cleaning only if the print quality has not improved after two levels of cleaning. To clean the printheads from the toolbox in Windows: 1. Click Start , point to Programs , point to hp business inkjet 1100 and click hp business inkjet 1100 printer toolbox. hp confidential...

  • Page 240

    2. On the Printer Services tab, click Clean Printheads. 3. Click on the Level 1 for cleaning the printheads. 1 - 240 hp confidential...

  • Page 241: Color Calibration Test Page

    Toolbox - Tab page Color Calibration - Tab page hp confidential 1 - 241...

  • Page 242

    To calibrate color from the toolbox: 1. Click Start , point to Programs , point to hp business inkjet 1100 and click hp business inkjet 1100 printer toolbox . 2. On the Printer Services tab, click Calibrate Color .

  • Page 243: Skew Test Page, Skew Test

    If the cross sign on the header area overlaps the cross sign on the footer area, then there is no skew. However, if the two do not match in position then it is a bad skew. hp confidential 1 - 243...

  • Page 244: Customer Service Checklist, Before The Tear Down, Once The Printer Is Fixed

    2. After all the customized settings have been reset, reprint a configuration page and validate with the original settings. 3. Ensure that all the customized settings have been reset, before returning the printer to the customer. 1 - 244 hp confidential...

  • Page 245: Exploded View

    ASSY - MAIN PAPER CASSETTE SVC C8124-67012 CREW ASSY - FRONT, I/P TRAY COVER C8124-67013 CREW ASSY - OUTPUT TRAY SVC C8124-67014 CREW ASSY - 2ND PAPER CASSETTE SVC C8124-67016 CREW ASSY - PICK ROLLER SVC C8124-67017 CREW hp confidential 1 - 245...

  • Page 246

    C8124-40041 CREW ASSY - GUIDE GEAR SVC C6436-40111 CREW ENCODER STRIP SVC C6436-80010 ASSY - SS SPONGE (SPITTOON) C6436-80011 PCA - DUPLEXER INTERCON SVC C6426-60058 ASSY - OOP SENSOR SVC FRU - Field Replacement Unit 1 - 246 hp confidential...

  • Page 247: Repair Flowchart

    1 - 247...

  • Page 248: Tools For Repair

    Electrostatic discharge (ESD) from the body can damage the Printer Circuit Note Assemblies (PCAs). Before removing any PCA, ensure that the work area is static- free, wear ESD dissipative straps, use an ESD mat, or work at an ESD protected workstation. 1 - 248 hp confidential...

  • Page 249: Crew Parts

    Press the catch on the upper part of the lock and it CARRIAGE SVC comes out. SUPPORT PAPER C8124-40041 Remove the screw using T10 screwdriver and shifting from CASSETTE SVC the lock on one side brings it out. hp confidential 1 - 249...

  • Page 250: Non V-coded Parts(crew), Non V-coded Parts(crew), Non V-coded Parts(crew)

    To remove ASSY - MAIN ACCESS DOOR: 1. Hold the door vertical and apply some pressure on the two catches. ASSY - ACCESS IDS DOOR C8124-67008 ASSY - ACCESS IDS DOOR To remove ASSY - ACCESS IDS DOOR: 1 - 250 hp confidential...

  • Page 251: Assy - Main Paper Cassette Svc C8124-67012

    ASSY - FRONT, I/P TRAY COVER C8124-67013 ASSY - FRONT, I/P TRAY COVER To remove ASSY - FRONT, I/P TRAY COVER: 1. Shift the button on the input tray cover so that it opens. 2. Detach cover from two catches. hp confidential 1 - 251...

  • Page 252: Assy - Output Tray Svc C8124-67014

    ASSY - 2ND PAPER CASSETTE SVC C8124-67016 ASSY - 2ND PAPER CASSETTE SVC To remove ASSY - 2ND PAPER CASSETTE SVC: 1. Hold the ASSY - 2ND PAPER CASSETTE and pull it out from the printer. 1 - 252 hp confidential...

  • Page 253: Assy - Pick Roller Svc C8124-67017

    There is no need to remove any case parts to remove ASSY - PICK ROLLER SVC. ASSY - AUTO DUPLEXOR SVC C8124-67022 ASSY - AUTO DUPLEXOR SVC To remove DUPLEXOR SVC: 1. Push the two buttons on the side of the unit and remove. hp confidential 1 - 253...

  • Page 254: Rubber Foot Svc C8214-67028

    2. Use the T-10 screwdriver to unscrew each screw on each rubber foot. ASSY - POWER MODULE SVC C8124-67031 ASSY - POWER MODULE SVC To remove ASSY - POWER MODULE SVC: 1. Remove from the power connector on the rear of the printer. 1 - 254 hp confidential...

  • Page 255: Cover - Lio Svc C8124-40045

    1. Release the cover from the catch (Located in the rear cover of the printer). LOCK - CARRIAGE SVC C8124-40016 LOCK - CARRIAGE SVC To remove LOCK - CARRIAGE SVC: 1. Release the two catch and remove. hp confidential 1 - 255...

  • Page 256

    SUPPORT – PAPER CASSETTE SVC C8124-40041 SUPPORT – PAPER CASSETTE SVC To remove SUPPORT – PAPER CASSETTE SVC: 1. This unit is present under the input tray1. 2. Unscrew the screw using a T-10 screwdriver and remove. 1 - 256 hp confidential...

  • Page 257: Non V-coded Parts(fru), Non V-coded Parts(fru), Non V-coded Parts(fru)

    1. Just have to remove the cover, rest of printer parts need not be removed to enable removal of Front Left cover. 2. Release the four catches inside the cover. 3. Slide the cover upwards. hp confidential 1 - 257...

  • Page 258: Cover - Front Right Svc C8124-67006, Case - Main Svc C

    (screwdriver) into the hole on the left side of Front Right Cover. The pull forward using the tool. Cover will snap out of position. CASE - MAIN SVC C8124-67009 CASE - MAIN SVC First remove the following: 1. DUPLEXER SVC 1 - 258 hp confidential...

  • Page 259: Assy - Wingframe, Rt And Lt Svc C8124-67018 And C8124-67019

    Remove ASSY - WINGFRAME, RT and LT SVC after removing ASSY - SERVICE STATION SVC for disassembly. Replace ASSY - WINGFRAME, RT and LT SVC before ASSY - SERVICE STATION SVC for re-assembly. hp confidential 1 - 259...

  • Page 260: Assy - Pusher Rail Svc C8124-67020

    10. ASSY - WINGFRAME, RT and LT SVC To remove ASSY - PUSHER RAIL SVC: 1. Detach the camshaft (attached perpendicularly to the right end of the rail ) from rail, then remove the pusher rail. 1 - 260 hp confidential...

  • Page 261: Assy - Pen Latch W/cg Arm C8124-67024

    2. ASSY - MAIN ACCESS DOOR 3. ASSY - ACCESS IDS DOOR 4. ASSY - COVER REAR SVC 5. ASSY - CONTROL PANEL 6. COVER - FRONT LEFT SVC 7. COVER - FRONT RIGHT SVC 8. CASE - MAIN SVC hp confidential 1 - 261...

  • Page 262: Assy - Replaceable Ids Svc C8124-67026

    8. CASE - MAIN SVC To remove ASSY - REPLACEABLE IDS SVC: 1. Unscrew the 2 screws attaching RIDS to ISS using T-10 screwdriver. 2. Unscrew 1 screw on RIDS attached to carriage using T-10 screwdriver. 1 - 262 hp confidential...

  • Page 263: Assy - Ink Supply Station Svc C8124-67027

    1. Unscrew the screw and the ground wire on the left of the ink supply station. 2. Move the station to the left to release it of the base attachment. 3. Remove the 2 connectors near the ISS motor. PCA - DOOR SENSOR SVC C8124-67029 hp confidential 1 - 263...

  • Page 264

    2. Release the connector attached to the control panel. 3. Release the two latches at the bottom and three on the top and push upwards. 1 - 264 hp confidential...

  • Page 265: Encoder Strip Svc C6436-80010

    ASSY – SS SPONGE (SPITTOON) C6436-80011 ASSY - SS SPONGE SPITTOON To remove ASSY - SS SPONGE (SPITTOON): 1. Unscrew two screw attached to the service station when removed use T-10 screwdriver. 2. Remove the sponge from the ink basin. hp confidential 1 - 265...

  • Page 266

    PCA – DUPLEXER INTERCON SVC C6426-60058 PCA – DUPLEXER INTERCON SVC First remove the following: 1. DUPLEXER SVC To remove PCA – DUPLEXER INTERCON SVC: 1. Unscrew the screw using the T-10 screwdriver. 2. Remove the connector. 1 - 266 hp confidential...

  • Page 267: Troubleshooting Strategy, Completing The Quick Checkup, Troubleshooting Tools, Diagnostic Tools

    Flat head screwdriver (a small one to be used for removing e-clips) • Philips heads screwdriver • Needlenose pliers Diagnostic Tools • Final test Utility file (exe diagnostic file) • Line Feed calibration exe file • Pen to Paper Calibration tool • Diagnostic Page hp confidential 1 - 267...

  • Page 268: Quick Checkup, Check The Ink Cartridge And Printheads

    • Check the Printer • Pull out the main paper cassette and inspect for jammed media. The first attempt to remove jammed media should be from the rear of the unit after 1 - 268 hp confidential...

  • Page 269: Check Diagnostic Page

    ID, firmware revision,and accessories installed. If you successfully printed a Configuration Page, and did not observe any abnormalities, then the printer is probably okay. If a problem still exists, refer to the Troubleshooting Hardware Problem Tree. hp confidential 1 - 269...

  • Page 270: Troubleshooting Using Led

    The Ink Cartridge light An ink cartridge is low on ink and needs to be replaced soon. blinks, a Color Indicator • Press the Resume button to continue printing light is on and the Resume light blinks 1 - 270 hp confidential...

  • Page 271

    • Replace the indicated ink cartridge Resume lights are on The Ink Cartridge light is A non-hp cartridge is installed. If you choose to use a non-hp ink on and a Color cartridge, press and hold down the Resume button and the Cancel...

  • Page 272: Troubleshooting Initialization

    5. Clean the contacts on the printheads with a dry, lint-free cloth. To prevent damage to the electrical contacts, wipe the contacts only once. Do not wipe the printhead ink nozzles. 6. Reinstall the printheads. 7. Close the doors and check for functionality. 1 - 272 hp confidential...

  • Page 273: Troubleshooting Paper Feed Problems, Special Media Does Not Pull In, Paper Does Not Eject Properly

    Pick roller is coated with paper dirt after prolonged use or frequent use of recycled paper. Paper does not Eject Properly • Replace the left and right wing frames. • Replace the pusher rail assembly. hp confidential 1 - 273...

  • Page 274: Troubleshooting Two Sided Printing Problems

    • hp premium inkjet heavyweight paper • hp felt-textured greeting card paper • hp professional brochure paper, glossy or matte • hp photo quality inkjet paper, semi-gloss or matte Paper size changes The two-sided printing module does not support the paper size currently when the two-sided selected in the Setup tab.

  • Page 275: Troubleshooting Blank Pages

    Check each printhead and remove tape if necessary. Ink cartridge is out of ink Check the LEDs on the control panel or open the hp Toolbox and check the ink indicator and the color LEDs for ink level information.

  • Page 276: Troubleshooting Using Technical Diagnostic Page

    If greater detail is needed concerning certain system components, print and analyze the Technical Diagnostic Page. Print the Technical Diagnostic Page for: 1. Want to collect information about the unit • Serial number • Service ID 1 - 276 hp confidential...

  • Page 277

    A detailed description of each field will not be provided, however certain fields will be referenced in specific troubleshooting processes. 3. Want to check the status of the ink cartridge acumen values • For each ink cartridge, 69 acumen field values are given. hp confidential 1 - 277...

  • Page 278: Troubleshooting Poor Print Quality, Faded Or Dull Colors, Bleeding Colors

    The problem is likely caused by a failure in the printer or computer work? system. The ink in the ink cartridges has been carefully formulated by hp to ensure superior print Caution quality and compatibility with the printer. Damage to the printer, printheads or the ink cartridge resulting from modifying the ink cartridge is not the responsibility of hp.

  • Page 279: Ink Smears, Incomplete Text, Jagged Text

    Try using the Normal or Draft modes to too much ink reduce the amount of ink, or use hp Premium Paper that is designed for printing vivid color document. Under printing If black text or black-colored fill has a colored shadow, you may have an under problems printing problem.

  • Page 280: Troubleshooting A Short Ink Cartridge / Printhead Life

    Refilled ink cartridge hp does not recommend or guarantee the print quality or life of refilled ink cartridges. Replace the ink cartridge with a new hp ink cartridge. Incorrect estimate of It is very easy to underestimate the number of pages printed. When counting pages printed with pages per cartridge, be sure to count drafts that are thrown away.

  • Page 281: Troubleshooting Unexpected Results, Text Or Graphics Cut Off, Meaningless Characters Printed, Wrong Fonts Printing

    Turn off the printer and the computer for a few seconds, and then turn them be restarted back on. Try printing again. Wrong printer Check to make sure the hp business inkjet 1100 series is selected as the current selected or default printer. Document file is This happens occasionally.

  • Page 282: Wrong Colors Printing

    TrueType font. Wrong Printer is Check to make sure the hp business inkjet 1100 series is selected as the default or selected current printer.

  • Page 283: Troubleshooting Printout Problems

    On the Starter CD, check the readme file for known cannot interpret print software conflicts. Otherwise, check the software settings properly application manual, or contact the software manufacturer for more specific help for this problem. hp confidential 1 - 283...

  • Page 284

    It is best to test a variety of media types before buying large quantities. Find a media type that works well and is easy to purchase. hp Inkjet media are designed for the best quality results. To...

  • Page 285

    Print Color pop-up menu. Macintosh OS X : On the main pop-up menu in the Print dialog box, select hp Image Quality. Make sure the Print Color, as Gray option is not selected. The wrong printer driver is...

  • Page 286: Troubleshooting Power-on Problems

    If the printer is connected to a switch box, complete one of the following tasks, and then try printing again: • Make sure that the correct switch has been selected. • Connect the printer directly to the computer without the switch box. 1 - 286 hp confidential...

  • Page 287

    Printers (Windows 98, Windows Millennium Edition, Windows NT 4.0, and Windows 2000). -Or- Click Start, and then click Printers and Faxes (Windows XP). Right-click the printer icon to be checked, and then make sure that Pause Printing is not selected. hp confidential 1 - 287...

  • Page 288

    To make more computer enough resources available, close all unused applications and resend resources the print job. If necessary, restart the system, and then resend available the print job. (Windows only) Power on problems with the printer 1 - 288 hp confidential...

  • Page 289: Troubleshooting Print Media Problems

    2. Check paper stack height. Reduce paper stack height to level indicated by yellow sticker on right wall of input tray. Multiple Pick Do not use recycled paper or media type not supported by the printer. hp confidential 1 - 289...

  • Page 290

    6. Printing from the tray2. Try printing from the tray1 using the paper guides to help eliminate the problem. Test paper Use skew test page to test for skew. path can test all but skew 1 - 290 hp confidential...

  • Page 291: Troubleshooting Paper Eject Problems

    1. Wingframe may be incorrectly installed or damaged. printer properly 2. Pusher rail assembly may be incorrectly installed or damaged. 3. Clean the output floor assembly to make room for exiting paper. Paper eject problems with the printer hp confidential 1 - 291...

  • Page 292: Troubleshooting Unusual Noises

    Faulty assembly rollers cause unusual noises. Noise from the Dirt on Check the Carriage Shaft for dirt particles. To check the sliders on the carriage carriage Carriage, you must remove the Carriage. shaft and sliders 1 - 292 hp confidential...

  • Page 293

    1 - 293...

  • Page 294

    Macintosh printer software - direct, 103 install the printer software for Windows - Direct, 67 install the printer software for Windows - Network, 82 install Toolbox, 96 install tray 2, 42 installer, 215, 216 Installing hp JetDirect print server, 44 1 - 294 hp confidential...

  • Page 295

    15 quick checkup, 267 regional repair strategy, 33 register product, 36, 53, 55 repackaging by customer to return to hp, 219 Repackaging by hp to return to customer, 220 repair flowchart, 247 representation of price vs quality, 16...

  • Page 296

    66 uninstall printer software for Macintosh, 114 uninstall printer software for Windows, 110 unique product features, 12 upgrades, 27 value added services, 30 V-coded parts, 250, 257 web deployment of drivers, 115 1 - 296 hp confidential...

This manual also for:

Business inkjet 1100dtn

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