Page 1 Panasonic Technical Manual Section 700 Supports DBS 576 Version 5.1 Feature Operation DBS 576 - Version 5.1 Issued April 2002, Revised May 2002, Revised Dec 2002 for CPC V5.2...
Page 2 However, due to ongoing product improvements and revisions, Panasonic cannot guarantee the accuracy of printed material after the date of publication nor can it accept responsibility for errors or omissions. Panasonic will update and revise this document as needed.
Page 3: Table Of Contents
Daylight Saving Time..........3-23 576-51-700 DBS 576 (USA) issued April 2002 TOC-3...
Page 4 Telephone Programming ..........3-49 TOC-4 DBS 576 (USA) issued April 2002 576-51-700...
Page 5 Voice Mail ............3-59 PanaVOICE -- Panasonic’s Digital Voice Mail System ......3-59 Third-Party Voice Mail Support .
Page 6 DSS/72 Console ..........5-45 TOC-6 DBS 576 (USA) issued April 2002 576-51-700...
Page 7 Zip Mode ............5-101 576-51-700 DBS 576 (USA) issued April 2002 TOC-7...
Page 8 Reset Call ............6-40 TOC-8 DBS 576 (USA) issued April 2002 576-51-700...
Page 9 Flash Send ............7-27 576-51-700 DBS 576 (USA) issued April 2002 TOC-9...
Page 10 Index........... I-1 TOC-10 DBS 576 (USA) issued April 2002 576-51-700...
Page 11: Chapter 1. About This Manual
Provides an overview of how the feature works and, in some cases, what it is typically used for Operation Includes step-by-step instructions on how to use the feature Hardware Requirements Lists any special hardware that is required to use the feature 576-51-700 DBS 576 (USA) issued April 2002...
Page 12 MOH Music On Hold PNPDNPhantom Non-Primary Directory Number Primary Rate Interface Personal Speed Dial Single Line Telephone SMDR Station Message Detail Recorder Service Provider Interface System Speed Dial TAPI Telephony Application Programming Interface Toll Restriction Service DBS 576 (USA) issued April 2002 576-51-700...
Page 13: Chapter 2. List Of Features
Chapter 2. List of Features This chapter contains the following tables which list the features available with the system: Table Page System Features Maintenance Features Extension Features 576-51-700 DBS 576 (USA) issued April 2002...
Page 14 Extension Interface 3-32 Flexible Numbering Plan 3-32 Free Slot 3-33 Hunting Groups 3-35 Internal Hold Tone 3-35 LAN TAPI 3-37 MCO Tenant Group 3-37 Memory Backup 3-38 Music-on-Hold 3-38 Name Assignments 3-44 Network BLF DBS 576 (USA) issued April 2002 576-51-700...
Page 15: Topic
Ringing Modes 3-53 System Speed Dial TRS Override 3-54 Station Message Detail Recording 3-56 T1 Line 3-57 Toll Restriction Service 3-58 Trunk Access Groups 3-58 Virtual Port 3-59 Voice Mail 3-65 VoIP TRK Line 576-51-700 DBS 576 (USA) issued April 2002...
Page 16 Schedule Day/Night System Mode - for Holidays 4-32 Set System Date/Time/Day 4-36 Set System Speed Dial Names 4-37 Set System Speed Dial Numbers 4-39 Set Text Message Replies 4-40 Set Verified Account Codes 4-42 Set Walking TRS Codes DBS 576 (USA) issued April 2002 576-51-700...
Page 17 Handsfree Operation 5-54 Headset Operation 5-55 Hot Dial Pad 5-56 Hot Line 5-56 Intercom Calling 5-57 Last Number Redial 5-58 Line Appearances 5-62 Message Key 5-62 Message Waiting/Callback 5-64 Mute Function 5-65 Offhook Monitor 576-51-700 DBS 576 (USA) issued April 2002...
Page 18 Timed Reminder Call 5-92 Trunk Access 5-95 Trunk Queuing 5-96 Universal Night Answer to Page 5-97 Variable Mode 5-99 Voice Recognition 5-99 Volume Control 5-100 Walking TRS Class of Service 5-101 Zip Mode DBS 576 (USA) issued April 2002 576-51-700...
Page 19: Chapter 3. System Features
CO Trunk Interface - DID 3-21 CO Trunk Interface - Ground Start 3-21 CO Trunk Interface - ISDN BRI 3-21 CO Trunk Interface - ISDN-PRI 3-22 CO Trunk Interface - Loop Start 3-22 576-51-700 DBS 576 (USA) issued April 2002...
Page 20 3-44 Network Facilities 3-45 Network Attendant Reversion 3-46 Network Call Routing 3-46 Network Call Transfer 3-46 Network Centralized Attendant 3-46 Network Centralized Voice Mail 3-46 Network Extension Calling 3-46 Network Flash Transfer 3-46 DBS 576 (USA) issued April 2002 576-51-700...
Page 21 3-58 Virtual Port used for Floating Hold 3-59 Virtual Port used for Virtual Extension 3-58 Voice Mail 3-59 PanaVOICE -- Panasonic’s Digital Voice Mail System 3-59 Third-Party Voice Mail Support 3-60 VoIP TRK Line 3-65 576-51-700 DBS 576 (USA) issued April 2002...
Page 22: Aec Disconnect
• Attendant groups can use only Pilot Terminal Hunt Group or Pilot Distributed Hunt Group. For more information, see “Hunting Groups” on page 3-33. DBS 576 (USA) issued April 2002 576-51-700...
Page 23: Automatic Call Distributor (Built-In)
Abandoned Call Report counter available with MIS reports (This is not the same as the Abandoned Call Timer added to the Station Message Detail Recorder [SMDR] reports.) • 2-week memory for MIS reports 576-51-700 DBS 576 (USA) issued April 2002...
Page 24: Automatic Call Distributor (Ifm)
DBS 576 system. The IFM ACD manages incoming calls to multiple agents and agent groups. IFM ACD supports a large-display telephone (VB-44225) for agent to provide LCD messages to assist the agent in handling calls.
Page 25: Automatic Route Selection
The System can be set to automatically transfer trunk calls out to another trunk without requiring the call to be answered internally. This transfer may be either trunk based or extension based (i.e., call forward outside). Hardware Requirements • 576-51-700 DBS 576 (USA) issued April 2002...
Page 26: Background Music/Moh Separation
When backup batteries are installed, the System will continue to operate in the event of a power failure. If using Battery Backup, backup batteries must be installed in each cabinet. A fully loaded System will operate at least 30 minutes on backup batteries for the DBS 576.. Hardware Requirements •...
Page 27: Building Block Expansion Capability
The complete specification for these tones may be found in Section 300 - Installation. In addition to call progress tones, Direct Station Select (DSS) LEDs and the display provide additional indication of the status of calls. Hardware Requirements • Related Programming • 576-51-700 DBS 576 (USA) issued April 2002...
Page 28: Caller Id
Loop-start trunk card (8) (VB-44510) with Caller ID circuit card (8) (VB-44513), Loop-start trunk card (4) (VB-44514) with Caller ID circuit card (4) (VB-44515), ISDN (PRI = VB-44540, BRI = VB-44530). Related Programming 3-10 DBS 576 (USA) issued April 2002 576-51-700...
Page 29: Caller Id Alpha Tagging
The system may be set to display Caller ID in one of two priorities as follows: Priority Choice 1 • CID name (future feature) • Alpha tagging if matched • DID name Priority Choice 2 576-51-700 DBS 576 (USA) issued April 2002 3-11...
Page 30: Centrex/Pbx Compatibility
Tie/Trunk COS allows or restricts access to various features. Each trunk is assigned to one of 16 trunk classes of service (00-15). The following table shows the features that can be enabled/disabled for each trunk COS. 3-12 DBS 576 (USA) issued April 2002 576-51-700...
Page 31: Class Of Service - Ext/Ext Restriction
Class of Service - Extension Feature Extension COS allows or restricts access to certain extension features. (The extension features are described later in this manual.) Each extension is assigned to one of 16 classes of service (00-15). 576-51-700 DBS 576 (USA) issued April 2002 3-13...
Page 32 Priority Message Waiting Send (VM) (Allow/Restrict) Message Waiting Send (Allow/Restrict) System Mode Switch (Allow/Restrict) Busy Override Send (Allow/Restrict) Manual Camp-On Send (Allow/Restrict) Manual Camp-On Receive (Allow/Restrict) Callback Request Send (Allow/Restrict) Callback Request Receive (Allow/Restrict) 3-14 DBS 576 (USA) issued April 2002 576-51-700...
Page 33: Hardware Requirements
Intercom Ring Tone at CO (Version 2.0 or higher) BGM Access CFD Setting For a PDN By Pressing the NPDN Busy Override Silent Monitor Initiate Silent Monitor Receive Transfer Recall Hardware Requirements • 576-51-700 DBS 576 (USA) issued April 2002 3-15...
Page 34: Class Of Service - T1 Trunk Ring Back Service Tone
Up to eight Station Timer Classes may be specified. Then an extension may be assigned a Station Timer Class. The following table shows the extension timers that may be assigned on a class basis. 3-16 DBS 576 (USA) issued April 2002 576-51-700...
Page 35: Co Ringing Types
Since a relatively small number of trunks handle the DID calls, this can be more cost efficient than DIL trunks or attendant group answering and transfer. (DID may send 576-51-700 DBS 576 (USA) issued April 2002 3-17...
Page 36: Dil Ringing
Primary Directory Number extension is busy or does not answer. • If the DID/DIL destination is an UNA extension, the UNA will ring depending on DID number tenant group/ DIL incoming CO tenant group. 3-18 DBS 576 (USA) issued April 2002 576-51-700...
Page 37: Dil Delayed Incoming Ring Enhancement
- Hunt Group Number - Attendant Group Number - ERA Number Hardware Requirements • Related Programming • FF2-0-BSSC-03 (Ring Assignment) • FF2-0-BSSC-04 (Delayed Ring Assignment) • FF1-0-02-0027 (DIL Delayed Ringing Pattern) Considerations • 576-51-700 DBS 576 (USA) issued April 2002 3-19...
Page 38: Disa Ringing
Integrated Services Digital Network (ISDN) - Basic Rate Interface (BRI) • ISDN - Primary Rate Interface (PRI) • Loop Start and Ground Start Each trunk type supports various features such as Delayed Ringing, Night Ringing, etc. 3-20 DBS 576 (USA) issued April 2002 576-51-700...
Page 39: Co Trunk Interface - Did
ISDN Data Service Unit (DSU). Point-to-point and point-to-multi operations are selectable. The ISDN-BRI supports enblock setting and enblock setting at the sub-address. Hardware Requirements • Related Programming • 576-51-700 DBS 576 (USA) issued April 2002 3-21...
Page 40: Co Trunk Interface - Isdn-Pri
(TAPI) server to connect the DBS 576 with a Local Area Network. LAN TAPI is designed to enhance the DBS 576’s performance by supporting both standard and custom computer telephony applications. A TAPI Service Provider (TSP) resides on a host computer running Windows NT Server/Version 4.0 or greater.
Page 41: Data Security
System clock adds one hour to current time at 2 a.m. Last Sunday in October System clock subtracts one hour from current time at 2 a.m. Hardware Requirements • Related Programming • 576-51-700 DBS 576 (USA) issued April 2002 3-23...
Page 42: Day/Night System Mode
FF key. When using manual mode, the System may be configured to either use MCO tenant Day/Night modes or system-wide Day/Night mode. 3-24 DBS 576 (USA) issued April 2002 576-51-700...
Page 43 Intercom dial tone ON/OFF LED lights 2. Enter 761 for the Day 2 Feature code. 3. Press the ON/OFF key ON/OFF LED goes off Green LED lights Hardware Requirements • Related Programming • 576-51-700 DBS 576 (USA) issued April 2002 3-25...
Page 44: Automatic Day/Night Mode
You can only set Automatic Day/Night modes on a system-wide basis. If tenant groups require separate Day/Night modes, you must set these modes manually. • You can manually override Automatic Day/Night modes (see “Manual Day/Night Mode” on page 3-24). 3-26 DBS 576 (USA) issued April 2002 576-51-700...
Page 45: Digital Pad
1. From an outside location, enter the DISA trunk number. DISA dial tone 2. If an incoming DISA code is assigned enter the DISA code (up to 10 digits). Otherwise, proceed to step 3. 3. Dial the extension number. 576-51-700 DBS 576 (USA) issued April 2002 3-27...
Page 46: Distinctive Ringing
Hardware Requirements • Related Programming • FF2-0: (Trunks) Ring Pattern and Frequency • FF3-0: (Extensions) Ring Pattern and Frequency • FF1-0-04: (System) Trunk Class of Service Considerations 3-28 DBS 576 (USA) issued April 2002 576-51-700...
Page 47: Door Box
Hardware Requirements • The door box requires a Door Box Adaptor (VB-43701), Door Box (VA-43705), and Door Opener. Door openers are not sold by Panasonic; however, they can be purchased from an electronics dealer. • Up to 2 Door Boxes can be connected to a Door Box Adaptor and utilize the same trunk.
Page 48: Extension Interface
• ISDN-Primary Rate Interface (PRI) S-point devices Digital Key Telephones The System supports the complete line of Panasonic proprietary 44-Series Digital Key Telephones as well as the Digital Single Line Telephone (DSLT). These models include: • 16 Button Standard Telephone in Gray (VB-44210A-G) and Black (VB-44210A-B) •...
Page 49: Analog Device Capability
The PRI provides 23 B (bearer) plus 1 D (data) channel support (23B +D; 1544 kbps). Either 8, 16, or 24 circuits may be enabled on the interface. Each enabled group of 8 circuits requires a slot position in the System. A fully used card uses 3 slot positions for the DBS 576. 576-51-700...
Page 50: Flexible Numbering Plan
Free Slot Description Each cabinet in the DBS 576 System contains 12 free (universal) slots. These slots can be used for trunk cards, extension cards, or certain option cards. Some circuit cards such as the Integrated Services Digital Network (ISDN) - Primary Rate Interface (PRI) card occupy more that one slot.
Page 51: Hunting Groups
Queuing Timer and specify how the long the System will search the initial hunt group before beginning to search the next hunt group or extension. The main advantage of this type of hunting is that calls are evenly distributed throughout the group. 576-51-700 DBS 576 (USA) issued April 2002 3-33...
Page 52: Switch Back Hunt Group
If all members are busy for the duration of the busy queuing timer, the call can be forwarded to another hunt group or another extension. • A hunt group can contain both real extensions and virtual extensions. If virtual, several phones can be made to ring at the same time. 3-34 DBS 576 (USA) issued April 2002 576-51-700...
Page 53: Internal Hold Tone
LAN. Users on PCs can use specific applications to send and receive information to and from the DBS 576 via the LAN. Using a software program called the Telephony Service Provider (TSP), call control information (TAPI commands) is translated into commands that can be interpreted by the DBS 576.
Page 54 Panasonic’s CT-API Protocal over a serial connection (4) to the DBS 576 (5). The DBS 576 then places the call from the user's telephone (6). The entire process is completed quickly and automatically once invoked by the user.
Page 55: Mco Tenant Group
This backup CPC can then be used to immediately restore system operation. This feature is a maintenance feature to be performed by the System certified dealer only. 576-51-700 DBS 576 (USA) issued April 2002 3-37...
Page 56: Music-On-Hold
Important: A license may be required from the American Society of Compos- ers, Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the MOH feature. Panasonic Telecommunication Systems Company, its distributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license.
Page 57: Extension Name Assignments
Note: Press the FLASH key to clear the entire entry. 11. Press the HOLD key when finished. Next extension number displays 12. To enter another extension name, press the CONF key and NO.=> repeat steps 5-11. NAME displays 576-51-700 DBS 576 (USA) issued April 2002 3-39...
Page 58 Press the fourth FF key from the left on the bottom row. To enter o: a. Press the third soft key from the top right. b. Press the third FF key from the left on the bottom row. 3-40 DBS 576 (USA) issued April 2002 576-51-700...
Page 59 Press the first one-touch key from the left on the bottom row. b. Press the fourth FF key from the left on the bottom row. MODE To enter o: a. Press the third one-touch key from the left on the top row. 576-51-700 DBS 576 (USA) issued April 2002 3-41...
Page 60: Speed Dial Name Assignments
PSD Names: To set PSD names using a large-display or small-display phone: Action Result 1. Lift the handset or press the ON/OFF key. 2. Press the PROG key. 3. Press the * key. 3-42 DBS 576 (USA) issued April 2002 576-51-700...
Page 61 A B C D E F XXX displays (where XXX = specified SSD bin number) 7. Press the FLASH key to clear the current data. A B C D E F XXX displays (where XXX = specified SSD bin number) 576-51-700 DBS 576 (USA) issued April 2002 3-43...
Page 62: Network Blf
Service (COS) that allows access to User Maintenance features. (See Chapter 4 “User Maintenance” of this document.) Network BLF Panasonic’s Network Busy Lamp Field (BLF) Display is a PC-based application that monitors the activity (in use/on-hook/special feature set) of phone extensions across a Local Area Network (LAN) or Wide Area Network (WAN).
Page 63: Network Facilities
Chapter 3. System Features Setting up the Network BLF Display system includes configuring a Server PC, Client PCs and Browser PCs to work with networked DBS 576/DBS 576HD systems. An API card and Network BLF-specific programming is required. For detailed installation and setup instructions, see Section 565 - Network BLF Display System Administrator Manual.
Page 64: Network Attendant Reversion
When three or more systems are networked together with one System as the tandem, Network Flash Transfer determines where a call is held when Network Hold is pressed. Related Programming • FF1-0-04: Trunk COS (Network Flash Forwarding) 3-46 DBS 576 (USA) issued April 2002 576-51-700...
Page 65: Network Hold
The CPC-96 supports up to 96 ports. The CP-288 supports up to 288 ports and should be combined with time switch card TSW288. The CPC-576 supports up to 576 ports and should be combined with time switch card TSW576. 576-51-700 DBS 576 (USA) issued April 2002 3-47...
Page 66: Power Failure Transfer
The System therefore continues to operate without interruption for most maintenance functions. A limited number of items such as the replacement of some common control circuit cards requires the system to be powered down. Hardware Requirements • Related Programming • 3-48 DBS 576 (USA) issued April 2002 576-51-700...
Page 67: Programming Devices
The System can be fully programmed from an extension telephone equipped with 12 FF keys and a display. While major system configuration changes may be more easily performed using DBS 576 Manager, all programming is available via a telephone. This is especially useful for minor changes to the system configuration.
Page 68: Qsig Isdn Lines
QSIG, developed in the late 1980’s and still in the process of global standardization, provides the ability to efficiently interconnect the remote ISDN PBX sites of large organization. Panasonic DBS 576 and DBS 576HD systems can be connected over ISDN QSIG lines to create a networked system.
Page 69: Day 1/ Day 2/Night Delayed Ringing
Incoming DID calls can be set to ring at day destinations when the system is in day mode and ring at night destinations when the system is in night mode. Hardware Requirements • Related Programming • FF1-4: DID Day Destination • FF1-4: DID Night Destination Considerations • 576-51-700 DBS 576 (USA) issued April 2002 3-51...
Page 70: Did Day/Night Busy/Delayed Ringing
Extensions that have Direct Station Select (DSS)/BLF FF keys assigned may be set to delay ring on those keys. Hardware Requirements • Related Programming • FF1-1-03-0013: BLF Delayed Ring Timer • FF4: FF Key Assignments 3-52 DBS 576 (USA) issued April 2002 576-51-700...
Page 71: Slide Ringing
If slide ringing is enabled, it will override alarm ringing. System Speed Dial TRS Override Description System Speed Dial (SSD) numbers may be used to outdial calls from extensions that otherwise have outgoing call restrictions (i.e., Toll Restriction Service [TRS]). 576-51-700 DBS 576 (USA) issued April 2002 3-53...
Page 72: Station Message Detail Recording
T to indicate that the call was an Outgoing Transfer. (A transferred call’s condition code takes precedence over the type of call - LCR Outgoing call [L].) 3-54 DBS 576 (USA) issued April 2002 576-51-700...
Page 73 CO User No. (Extension line No.: 0 to 9999 / CO line No.: C001 to C576) CO line No. (CO line No.: 001 to 576 / When CO line is disconnected while the call is on hold: *001 to *576) 576-51-700 DBS 576 (USA) issued April 2002 3-55...
Page 74: T1 Line
Unlike most other cards, the 576’s T-1 cards must be installed in selected flexible card slots. Up to three T-1 cards can be installed in a single cabinet, and a fully configured six-cabinet system can support up to 18 T-1 cards. 3-56 DBS 576 (USA) issued April 2002 576-51-700...
Page 75: Toll Restriction Service
The dialing restrictions included in this feature help prevent unauthorized outgoing calls. It is possible; however, to program your System to allow SSD to override TRS. • For more information on ARS/TRS, see the ARS/TRS Reference Manual. 576-51-700 DBS 576 (USA) issued April 2002 3-57...
Page 76: Trunk Access Groups
You can also assign the virtual port to an FF key on one or more telephones and set to ring. Any call directed to the virtual port extension number will ring the assigned telephone(s). 3-58 DBS 576 (USA) issued April 2002 576-51-700...
Page 77: Virtual Port Used For Floating Hold
PanaVOICE Courier is a PC-based Voice Mail system offered by Panasonic. PanaVOICE Courier is is fully digital (connects to DBS 576 digital ports), and is available in integrated and non-integrated versions. The integrated version provides improved messaging with Message-Waiting indication, constant message count on display phones, and visual menus on Large-display phones.
Page 78: Third-Party Voice Mail Support
Chapter 3. System Features Section 700 - Operation PanaVOICE Courier can also be installed on an external PC and connected to the DBS 576 via an API card. See your PanaVOICE documentation for further details. Third-Party Voice Mail Support Description The System supports third party Voice Mail systems with features such as: •...
Page 79 DID number may be sent. The prefix may be up to eight digits including 0-9, *, # and pause (REDIAL). The suffix may be up to eight digits including 0-9, *, # and pause (REDIAL). 576-51-700 DBS 576 (USA) issued April 2002 3-61...
Page 80 Voice Mail system, the Message key needs to have an ID code set to identify the caller to the Voice Mail system. You can also use the Message key to program a Voice Mail password. 3-62 DBS 576 (USA) issued April 2002 576-51-700...
Page 81: Voice Mail Transfer Key
Prior to Version 3.6, the VM/TRF key could not be used to transfer a call into Voice Mail on another networked DBS 576 or DBS 576HD system. Beginning with Version 3.6, the user can press the VM/ TRF key to send a call across a node to another networked DBS 576 or DBS 576HD system. Operation...
Page 82 • If a valid key (CO key or second DSS key, for example) is pressed, the VM/TRF is cancelled and the operation invoked by the key is performed. • If an invalid key (REDIAL, for example) is pressed, the VM/TRF is cancelled, and the user receives busy tone. 3-64 DBS 576 (USA) issued April 2002 576-51-700...
Page 83: Voip Trk Line
CODEC/8 unit (optional) • LAN/WAN network with sufficient bandwidth Related Programming • See Section 562 - VoIP-TRK Refererence for DBS 576 and DBS 576HD. Considerations • See Section 562 - VoIP-TRK Refererence for DBS 576 and DBS 576HD. 576-51-700 DBS 576 (USA) issued April 2002...
Page 84 Chapter 3. System Features Section 700 - Operation 3-66 DBS 576 (USA) issued April 2002 576-51-700...
Page 85: Chapter 4. User Maintenance
Set System Speed Dial Index 4-34 Set System Speed Dial Names 4-36 Set System Speed Dial Numbers 4-37 Set Text Message Replies 4-39 Set Verified Account Codes 4-40 Set Walking TRS Codes 4-42 576-51-700 DBS 576 (USA) issued April 2002...
Page 86: Introduction
VOLUME (t) Scrolls through the same address level (ascending) VOLUME (s) Scrolls through the same address level (descending) Moves to Personal Speed Dial (PSD) Assignment menu Moves to System Speed Dial (SSD) Assignment menu DBS 576 (USA) issued April 2002 576-51-700...
Page 87: Set Absence Messages
(See “To enter User Maintenance mode:” on User MAINT displays page 4-3.) 2. At the 81 level, enter 12. 3. Press the HOLD key. 8112- Absence Message displays Enter Msg # displays 4. Press the HOLD key. 576-51-700 DBS 576 (USA) issued April 2002...
Page 88 14. To return to the top menu level (81), press the PROG key. User MAINT displays OR... To exit the User Maintenance mode, press the ON/OFF OR... key. ON/OFF LED goes off Hardware Requirements • Related Programming • Considerations • DBS 576 (USA) issued April 2002 576-51-700...
Page 89: Set Call Forward Busy Destination Extension
13. To return to the top menu level (81), press the PROG key. OR... User MAINT displays To exit the User Maintenance mode, press the ON/OFF OR... key. ON/OFF LED goes off Hardware Requirements • Related Programming • Considerations • 576-51-700 DBS 576 (USA) issued April 2002...
Page 90: Set Call Forward Id Codes For Voice Mail
12. To return to the top menu level (81), press the PROG key. User MAINT displays OR... To exit the User Maintenance mode, press the ON/OFF OR... key. ON/OFF LED goes off Hardware Requirements • DBS 576 (USA) issued April 2002 576-51-700...
Page 91: Set Call Forward No Answer Destination Extension
10. To set Call Forward No Answer destinations for additional extensions, press the volume up and down key or press the HOLD key to move to the desired Extension. 11. Repeat steps 9-11 until all extension are entered. 576-51-700 DBS 576 (USA) issued April 2002...
Page 92 12. Press the AUTO key to exit the entry mode. 13. To return to the top menu level (81), press the PROG key. OR... User MAINT displays To exit the User Maintenance mode, press the ON/OFF OR... key. ON/OFF LED goes off DBS 576 (USA) issued April 2002 576-51-700...
Page 93: Set Caller Id Logging Extensions
4. Press the HOLD key. 5. Enter log control number. 6. Press the HOLD key. 7. Dial the extension number. 8. Press the HOLD key to store the entry. Next log control # displays 576-51-700 DBS 576 (USA) issued April 2002...
Page 94 12. To return to the top menu level (81), press the PROG key. User MAINT displays OR... To exit the User Maintenance mode, press the ON/OFF OR... key. ON/OFF LED goes off Hardware Requirements • Related Programming • Considerations • 4-10 DBS 576 (USA) issued April 2002 576-51-700...
Page 95: Set Extension Names
11. Press the HOLD key to store the entry. Next extension number displays 12. To set additional extension names, press the volume up and down key or press the HOLD key to move to the desired SSD. 576-51-700 DBS 576 (USA) issued April 2002 4-11...
Page 96: Set Message Key Id Code
4. Press the HOLD key. MSGID-EXT Number displays 5. Dial the extension number of the phone being programmed. 6. Press the HOLD key. MSG-ID EXT XXX displays (where XXX = extension number) 4-12 DBS 576 (USA) issued April 2002 576-51-700...
Page 97: Schedule Day/Night System Mode - For Days Of Week
Day/Night System Mode - for Days of Week Description For the DBS 576 system to automatically switch between Day/Night System Modes (Day 1, Day 2, or Night), you must define a schedule. This topic describes how to define three schedule patterns based...
Page 98 13. To return to the top menu level (81), press the PROG key. OR... User MAINT displays To exit the User Maintenance mode, press the ON/OFF OR... key. ON/OFF LED goes off 4-14 DBS 576 (USA) issued April 2002 576-51-700...
Page 99 Weekend “B” (Sunday) - Weekend (MMDD, HHMM, or 0-3) Weekend Weekend Weekend Weekend Weekend Start Time Pattern (HHMM) Mode (0-3): 0=None 1=Day 1 2=Day 2 3=Night Hardware Requirements • Related Programming • 576-51-700 DBS 576 (USA) issued April 2002 4-15...
Page 100: Schedule Special Days Of The Month
Special Days of the Month, press the vol- Desired Day of Week mode displays ume up or down key or press the HOLD key to move to the desired mode. 4-16 DBS 576 (USA) issued April 2002 576-51-700...
Page 101 -- DAY OCCURRENCE -- ADDRESSES FOR THESE (e.g., 1st Sunday=address 300; 2nd Sunday=address 307) DAYS OF THE WEEK: Sunday Monday Tuesday Wednesday Thursday Friday Saturday Hardware Requirements • Related Programming • Considerations • 576-51-700 DBS 576 (USA) issued April 2002 4-17...
Page 102: Schedule Day/Night System Mode - For Holidays
Schedule Day/Night System Mode - for Holidays Description For the DBS 576 system to automatically switch between Day/Night System Modes (Day 1, Day 2, or Night), you must define a schedule. This topic describes how to set a schedule based on the date of the holiday and the time when the switch should occur.
Page 103 PERIOD 5 Date Holiday 1 (MMDD) Start Time (HHMM) Mode (0-3): 0=None 1=Day 1 2=Day 2 3=Night Date Holiday 2 (MMDD) Start Time (HHMM) Mode (0-3): 0=None 1=Day 1 2=Day 2 3=Night 576-51-700 DBS 576 (USA) issued April 2002 4-19...
Page 104 (MMDD) Start Time (HHMM) Mode (0-3): 0=None 1=Day 1 2=Day 2 3=Night Date Holiday 7 (MMDD) Start Time (HHMM) Mode (0-3): 1068 1070 1072 1074 1076 0=None 1=Day 1 2=Day 2 3=Night 4-20 DBS 576 (USA) issued April 2002 576-51-700...
Page 105 2=Day 2 3=Night Date Holiday 11 (MMDD) Start Time (HHMM) Mode (0-3): 0=None 1=Day 1 2=Day 2 3=Night Date Holiday 12 (MMDD) Start Time (HHMM) Mode (0-3): 0=None 1=Day 1 2=Day 2 3=Night 576-51-700 DBS 576 (USA) issued April 2002 4-21...
Page 106 2=Day 2 3=Night Date Holiday 16 (MMDD) Start Time (HHMM) Mode (0-3): 0=None 1=Day 1 2=Day 2 3=Night Date Holiday 17 (MMDD) Start Time (HHMM) Mode (0-3): 0=None 1=Day 1 2=Day 2 3=Night 4-22 DBS 576 (USA) issued April 2002 576-51-700...
Page 107: Schedule Night System Mode - For Extended Holidays
The system can automatically apply Night System Mode to extended holidays, in which the business is shut down for for multiple days. This topic describes how to identify extended holidays based on the starting and ending dates. You can specify up to 6 extended holiday periods. 576-51-700 DBS 576 (USA) issued April 2002 4-23...
Page 108 12. Repeat steps 7-11 until all Extended Holiday periods defined. (Up to 6 exception periods may be specified.) Note: The entry positions are listed in Table 4-3 on page 4- 4-24 DBS 576 (USA) issued April 2002 576-51-700...
Page 109: Set Personal Speed Dial Names
For a description of Personal Speed Dial (PSD), see “Personal Speed Dial” on page 5-78 for a Digital Key Telephone, “Personal Speed Dial” on page 6-43 for a Digital Single Line Telephone (DSLT), and “Personal Speed Dial” on page 7-36 for a Single Line Telephone (SLT). 576-51-700 DBS 576 (USA) issued April 2002 4-25...
Page 110 15. To set additional PSD names, press the volume up and Desired PSD bin number displays down key or press the HOLD key to move to the desired PSD. 16. Repeat steps 11-15 until all PSD names are entered. 4-26 DBS 576 (USA) issued April 2002 576-51-700...
Page 111 Press the first soft key on the top left. b. Press the fourth FF key from the left on the bottom row. To enter o: a. Press the third soft key from the top right. 576-51-700 DBS 576 (USA) issued April 2002 4-27...
Page 112 M N O P Q R S T U V W X Y Z . , ’ - To enter D: a. Press the first one-touch key from the left on the bottom row. 4-28 DBS 576 (USA) issued April 2002 576-51-700...
Page 113 To enter o: a. Press the third one-touch key from the left on the top row. b. Press the third FF key from the left on the bottom row. MODE PROG CONF 576-51-700 DBS 576 (USA) issued April 2002 4-29...
Page 114: Set Personal Speed Dial Numbers
14. To return to the top menu level (81), press the PROG key. OR... User MAINT displays To exit the User Maintenance mode, press the ON/OFF OR... key. ON/OFF LED goes off Hardware Requirements • 4-30 DBS 576 (USA) issued April 2002 576-51-700...
Page 115: Set Send Text Messages
(See Example 1 on page 4-27.) • If using a small-display phone press the appropriate one-touch key. (See Example 2 on page 4-28.) Note: Press the FLASH key to clear any existing data. 576-51-700 DBS 576 (USA) issued April 2002 4-31...
Page 116: Set System Date/Time/Day
Considerations • Set System Date/Time/Day Description The System allows you to change the date, time, and day of week. When setting the time, you can specify 12 or 24 hour format. Operation 4-32 DBS 576 (USA) issued April 2002 576-51-700...
Page 117 10. To return to the top menu level (81), press the PROG key. OR... User MAINT displays OR... To exit the User Maintenance mode, press the ON/OFF key. ON/OFF LED goes off Hardware Requirements • Related Programming • Considerations • 576-51-700 DBS 576 (USA) issued April 2002 4-33...
Page 118: Set System Speed Dial Index
For a description of System Speed Dial (SSD), see “System Speed Dial” on page 5-80 for a Digital Key Telephone, “System Speed Dial” on page 6-45 for a Digital Single Line Telephone (DSLT), and “System Speed Dial” on page 7-37 for a Single Line Telephone (SLT). 4-34 DBS 576 (USA) issued April 2002 576-51-700...
Page 119 13. To set additional SSD index names, press the volume up or Desired SSD index number displays down key or press the HOLD key to move to the desired SSD. 14. Repeat steps 9-13 until all SSD indexes are entered. 576-51-700 DBS 576 (USA) issued April 2002 4-35...
Page 120: Set System Speed Dial Names
Enter SSD # displays 7. Enter the SSD bin number (00-79 or 000-799). 8. Press the HOLD key. A B C D E F XXX displays (where XXX = SSD bin number) 4-36 DBS 576 (USA) issued April 2002 576-51-700...
Page 121: Set System Speed Dial Numbers
For a description of System Speed Dial (SSD), see “System Speed Dial” on page 5-80 for a Digital Key Telephone, “System Speed Dial” on page 6-45 for a Digital Single Line Telephone (DSLT), and “System Speed Dial” on page 7-37 for a Single Line Telephone (SLT). 576-51-700 DBS 576 (USA) issued April 2002 4-37...
Page 122 12. To return to the top menu level (81), press the PROG key. OR... User MAINT displays To exit the User Maintenance mode, press the ON/OFF OR... key. ON/OFF LED goes off Hardware Requirements • Related Programming • Considerations • 4-38 DBS 576 (USA) issued April 2002 576-51-700...
Page 123: Set Text Message Replies
11. Repeat steps 9-10 as many times as necessary to enter the desired Text Message. Note: Press the FLASH key to clear the entire entry. 12. Press the HOLD key to store the entry. Next message number displays 576-51-700 DBS 576 (USA) issued April 2002 4-39...
Page 124: Set Verified Account Codes
1. If not already in User Maintenance mode, enter User Main- tenance mode. (See “To enter User Maintenance mode:” on User MAINT displays page 4-3.) 2. At the 81 level, enter 04. 3. Press the HOLD key. 8104- Verified ACCD displays 4-40 DBS 576 (USA) issued April 2002 576-51-700...
Page 125 15. To return to the top menu level (81), press the PROG key. OR... User MAINT displays To exit the User Maintenance mode, press the ON/OFF OR... key. ON/OFF LED goes off Hardware Requirements • Related Programming • Considerations • 576-51-700 DBS 576 (USA) issued April 2002 4-41...
Page 126: Set Walking Trs Codes
12. To return to the top menu level (81), press the PROG key. OR... User MAINT displays To exit the User Maintenance mode, press the ON/OFF OR... key. ON/OFF LED goes off Hardware Requirements • Related Programming • Considerations • 4-42 DBS 576 (USA) issued April 2002 576-51-700...
Page 127: Chapter 5. Key Telephone Features
Call Transfer Supervised Transfer 5-28 Unsupervised Transfer 5-29 Camping a Call Onto a Busy Extension 5-30 5-31 Caller ID Call Log 5-32 Camp-on (Call Waiting) 5-35 Conference Calls 5-36 Directory Numbers 5-40 Display Information 576-51-700 DBS 576 (USA) issued April 2002...
Page 128 5-71 Paging Meet-Me Answer 5-72 5-73 Reset Call 5-73 Ringing Line Preference 5-74 Room Monitoring 5-76 Silent Monitor 5-78 Speed Dialing Personal Speed Dial 5-78 System Speed Dial 5-80 Speed Dial Linking 5-82 DBS 576 (USA) issued April 2002 576-51-700...
Page 129 MCO Trunk Access 5-94 5-95 Trunk Queuing 5-96 Universal Night Answer to Page 5-97 MCO Trunk Access 5-97 Variable Mode 5-99 Voice Recognition 5-99 Volume Control 5-100 Walking TRS Class of Service 5-101 Zip Mode 576-51-700 DBS 576 (USA) issued April 2002...
Page 130: Key Telephone
Chapter 5. Key Telephone Features Section 700 - Operation Key Telephone As an example of a key telephone, Figure 1 illustrates the Panasonic model VB-44225. This model provides a large display that includes one-touch access to speed dial numbers, telephone features, and Help screens.
Page 131 4. If desired, enter the 4-digit returning time. Absence message displays 5. Press HOLD key. ABS MSG Accepted displays; LED lamp lights red on Absence Message key 6. Replace the handset or press the ON/OFF key. 576-51-700 DBS 576 (USA) issued April 2002...
Page 132: Account Codes
Beginning with Version 3.6, a second mode has been added that allows the user to set the maximum amount of account code numbers from 1-4 digits. An account code error will occur when more than the maximum number of digits are entered. DBS 576 (USA) issued April 2002 576-51-700...
Page 133: Non-Verified Account Codes
4. Press the # key. Specified account code # displays 5. Press a vacant CO key or enter a trunk access code. CO Key LED lights 6. Dial the phone number. Dialed phone number displays 576-51-700 DBS 576 (USA) issued April 2002...
Page 134: Verified Account Codes
FF8-1-04: Verified Account Codes with TRS Class Considerations • Account codes are not available during conversation recording mode for the Built-In Voice Mail. • Account codes will be cancelled after using CO queuing. DBS 576 (USA) issued April 2002 576-51-700...
Page 135 Extension Port Based TRS Class Class Verified Account Code Based TRS Class Forced Non-Verified TRS Class for Forced Extension Port Based TRS Account Code Class (FF1 0 19 0001) Verified Account Code Based TRS Class 576-51-700 DBS 576 (USA) issued April 2002...
Page 136: Attendant Group Calls
Operation To use Auto Repeat Dial: Action Result 1. Press the ON/OFF key. Intercom dial tone 2. Press a vacant CO key or enter a trunk access code CO Key LED lights 5-10 DBS 576 (USA) issued April 2002 576-51-700...
Page 137: Background Music
1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Background Music code (default = *30). BGM ON displays 3. Replace the handset or press the ON/OFF key. 576-51-700 DBS 576 (USA) issued April 2002 5-11...
Page 138: Busy Override
Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the MOH and/or Background Music feature. Pana- sonic Telecommunication Systems Company, its distributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license. Related Programming •...
Page 139: Callback Request
Description If you dial a busy extension, Callback Request enables the System to call you back when that extension becomes free. When you answer, the System automatically rings the called party again. 576-51-700 DBS 576 (USA) issued April 2002 5-13...
Page 140 3. Replace the handset . Hardware Requirements • Related Programming • FF1-0-03: Extension COS (Callback Request Send) • FF1-0-03: Extension COS (Callback Request Receive) • FF3: Extension COS • FF1-2-03: Dial Plan (Callback Cancel) Considerations • 5-14 DBS 576 (USA) issued April 2002 576-51-700...
Page 141: Call Forwarding
Note: Any outside number used for Call Forwarding must already be programed into speed dialing. (For information, see “Speed Dialing” on page 5-78.) 5. Replace the handset or press the ON/OFF key. 576-51-700 DBS 576 (USA) issued April 2002 5-15...
Page 142: Call Forwarding - Busy
Note: Any outside number used for Call Forwarding must already be programed into speed dialing. (For information, see “Speed Dialing” on page 5-78.) 5. Replace the handset or press the ON/OFF key. 5-16 DBS 576 (USA) issued April 2002 576-51-700...
Page 143: Call Forwarding - No Answer
Note: Any outside number used for Call Forwarding must already be programed into speed dialing. (For information, see “Speed Dialing” on page 5-78.) 5. Replace the handset or press the ON/OFF key. 576-51-700 DBS 576 (USA) issued April 2002 5-17...
Page 144: Call Forwarding-All Calls And Do-Not-Disturb
If forwarding to an outside number, the destination number must be pre-programmed into a System Speed Dial (SSD) code. • Call Forwarding - Busy and Call Forwarding - No Answer can both be set at the same time. 5-18 DBS 576 (USA) issued April 2002 576-51-700...
Page 145: Call Hold
To retrieve a call placed on System Hold from the extension that placed it there: Action Result 1. Press the line key that is flashing green or press the HOLD CO XXX displays (where XXX = outside key if a non-appearing CO call. line number) 576-51-700 DBS 576 (USA) issued April 2002 5-19...
Page 146: Floating Hold
1. While on a call, press the Floating FF key (system program- • Intercom dial tone ming required) or press the HOLD key. • Hold CO XXX displays (where XXX = outside line number) 5-20 DBS 576 (USA) issued April 2002 576-51-700...
Page 147: Exclusive Hold
1. While on a call, press the CO key used for the call or press • Intercom dial tone the HOLD key. • Hold CO XXX displays (where XXX = outside line number) 576-51-700 DBS 576 (USA) issued April 2002 5-21...
Page 148: Broker's Hold
Call Park You can use the Call Park function to transfer a call, even if you cannot locate the intended recipient of the call. CO, Extension, and Network calls may be parked. 5-22 DBS 576 (USA) issued April 2002 576-51-700...
Page 149 3. Dial the extension number to receive the parked call, Park (EXT#) displays on lower display Press the BLF key 4. If necessary, page the party that needs to retrieve the call. 576-51-700 DBS 576 (USA) issued April 2002 5-23...
Page 150: Call Pickup
10-96: For Station Park Hold pick up purpose 001-099 Floating Hold pick up Above 96 100-576: Station Park Hold pick up purpose Call Pickup Description The System allows the following types of call pickup: 5-24 DBS 576 (USA) issued April 2002 576-51-700...
Page 151: Extension Group Pickup
3. Complete the call and replace the handset or press the ON/ OFF key. To use Specified Group Pickup: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Specified Group Pickup code (default = 703). 576-51-700 DBS 576 (USA) issued April 2002 5-25...
Page 152: Extension Direct Pickup
4. Complete the call and replace the handset or press the ON/ OFF key. Hardware Requirements • Related Programming • FF1-0-02: Intercom Voice Call Pickup • FF1-2: Dial Plan Considerations • 5-26 DBS 576 (USA) issued April 2002 576-51-700...
Page 153: Trunk Group Pickup
3. Dial the number of the ringing or holding (system) trunk. Outside number displays 4. Complete the call and replace the handset or press the ON/ OFF key. Hardware Requirements • Related Programming • FF1-2: Dial Plan 576-51-700 DBS 576 (USA) issued April 2002 5-27...
Page 154: Call Transfer
To supervise the transfer of a call to an outside number: Action Result 1. While on a call, press the HOLD key. Intercom dial tone 2. Seize a trunk line and dial the number to which the call is to be transferred. 5-28 DBS 576 (USA) issued April 2002 576-51-700...
Page 155: Unsupervised Transfer
• If On-Hook Transfer is enabled for your Extension COS, complete the transfer by replacing the handset or pressing the ON/OFF key. • If On-Hook Transfer is disabled, press the PROG key (or RELEASE key is using DSS/72). 576-51-700 DBS 576 (USA) issued April 2002 5-29...
Page 156: Camping A Call Onto A Busy Extension
For example, if extension 221 is forwarded to extension 225, calls that are transferred to extension 221 will be forwarded to extension 225. • Calls can be transferred from paging using supervised transfer. 5-30 DBS 576 (USA) issued April 2002 576-51-700...
Page 157: Caller Id Call Log
Call Log. Call Log Operation on a Small- and Large-Display Key Telephones Operation See Section 750 - Key Phone User Guide for operating instructions and Call Log display examples. 576-51-700 DBS 576 (USA) issued April 2002 5-31...
Page 158: Camp-On (Call Waiting)
4-31 for more information on setting Send Text Messages). Table 5-3. Send Text Messages Message No. Message Text Message No. Message Text Visitor Here User Defined Need Help User Defined Important User Defined Urgent User Defined Emergency User Defined 5-32 DBS 576 (USA) issued April 2002 576-51-700...
Page 159 • Wait XXX displays (where XXX = extension number/name) • Called party hears alert tone from the speaker • Calling party hears ringback tone 4. Remain on the line until the called party answers. 576-51-700 DBS 576 (USA) issued April 2002 5-33...
Page 160 Calls transferred to a busy extension will Call Forward. • Text message send and text message reply requires display Key Telephones. Also, Text Message Send and Text Message Reply keys must be programmed on the telephones. 5-34 DBS 576 (USA) issued April 2002 576-51-700...
Page 161: Conference Calls
An 8-party conference card supports up to four 8-party conference circuits. However, the card must be placed in cabinet slots 1, 5, or 9 to support more than one 8-party conference circuit (and jumpered accordingly). 576-51-700 DBS 576 (USA) issued April 2002 5-35...
Page 162: Directory Numbers
In Version 3.0 and higher, directory numbers may be assigned to stations that are not installed, provided the cabinet is installed. However, once the directory numbers have been assigned to a particular slot, that slot is no longer available. 5-36 DBS 576 (USA) issued April 2002 576-51-700...
Page 163 Intercom voice calls only go to the PDN extension but light the corresponding NPDN keys red. A tone call follows the appropriate ring status (immediate ring, delayed ring, etc.) for any extension. 576-51-700 DBS 576 (USA) issued April 2002 5-37...
Page 164 To receive a call using a Non-Primary Directory Number: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Press the desired NPDN key. The NPDN key lights. The call is received. 5-38 DBS 576 (USA) issued April 2002 576-51-700...
Page 165 TRS Class and ARS Routing is determined on an extension port basis regardless of the DN accessed. • Busy Override is available to the PDN conversation, but not available to the NPDN conversation. 576-51-700 DBS 576 (USA) issued April 2002 5-39...
Page 166: Display Information
CO, the LCD displays the CID information transmitted from the caller. Caller ID displays the second incoming call as follows: Figure 5-3. Normal Incoming Caller ID Message (CO Line/Extension) 5-40 DBS 576 (USA) issued April 2002 576-51-700...
Page 167: Large-Display Phone
Allows you to assign frequently used telephone features for easy access. Most items found under Function System can be assigned to the Function Ext area, in any order you desire. (For additional information, see Section 400 - Programming.) 576-51-700 DBS 576 (USA) issued April 2002 5-41...
Page 168: Small-Display Phone
You can adjust the display contrast by pressing the # + VOLUME up or down arrow key while the phone is idle. Related Programming • FF3: Extension COS • FF1-1-03: Call Duration Display Timer • FF4-2: Feature Codes • FF8: Dealer Maintenance 5-42 DBS 576 (USA) issued April 2002 576-51-700...
Page 169: Do-Not-Disturb
2. Enter the DND Cancel by Other Phone code (default = 750). Enter DND EXT # displays 3. Dial the extension number. DND Cleared displays 4. Replace the handset or press the ON/OFF key. 576-51-700 DBS 576 (USA) issued April 2002 5-43...
Page 170: Dp To Dtmf Signal Conversion
Result 1. Press the * key or the # key. Hardware Requirements • Related Programming • FF1: DTMF • FF2: DP to DTMF (Outgoing) • FF2: DP to DTMF (Incoming) Considerations • 5-44 DBS 576 (USA) issued April 2002 576-51-700...
Page 171: Dss/72 Console
Call Forwarding or Do-Not-Disturb (DND) are activated. For additional information, see “Flexible Function Keys” on page 5-46. Hardware Requirements • VB-44310 Related Programming • FF4: FF Key Assignment Considerations • 576-51-700 DBS 576 (USA) issued April 2002 5-45...
Page 172: Flash
You can use either the Fixed Feature code or your System’s Flexible Feature code when programming FF keys. Table 5 on page 5-49 reflects both Fixed Feature codes and the System defaults for Flexible Feature codes. 5-46 DBS 576 (USA) issued April 2002 576-51-700...
Page 173 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Press the PROG key. 3. Press the FF key that was programmed. Programmed code displays Cleared Function displays 4. Press the HOLD key. 576-51-700 DBS 576 (USA) issued April 2002 5-47...
Page 174 Latest held call will be transferred; phone returns (speaker) or Headset to idle status (Monitor OFF). Mode No held calls Current call (talk) will be released; phone returns to idle status (Monitor OFF). 5-48 DBS 576 (USA) issued April 2002 576-51-700...
Page 175 Call Forward (All): Clear from ∗11 another extension Call Forward (No Answer): Set 71 + (Extension 0-9999) 723 + (Extension 0-9999) ∗12 Call Forward (No Answer): Clear 733 + (Extension 0-9999) 576-51-700 DBS 576 (USA) issued April 2002 5-49...
Page 176 (pick up a call in another Pickup Group) Direct Call Pickup 73 + (Extension 0-9999) ∗ CO Trunk Call Pickup ∗ Headset Mode On/Off ∗ Conference Key ∗ Transfer Key ∗ Program Key ∗ Recall - Flash Key 5-50 DBS 576 (USA) issued April 2002 576-51-700...
Page 177 Station Call Park Answer (Other Ext.) *66 Station Call Park Transfer Release Key Answer Key OHVA Key Split Key Walking TRS Key ANY Key *8 + (Up to 4 digits 0 - 9, #, or *) 576-51-700 DBS 576 (USA) issued April 2002 5-51...
Page 178: Handsfree Answerback
Call Record Key 78 + (Ext. No. 0-9999) ∗#05 Room Monitoring Set Key ∗#06 Room Monitoring Initiate Key Handsfree Answerback Description Handsfree Answerback allows you to answer an intercom call without lifting the handset. 5-52 DBS 576 (USA) issued April 2002 576-51-700...
Page 179: Handsfree Operation
Both the called and calling parties must belong to an Extension Class of Service (COS) that allows Voice Calling. Handsfree Operation Description Handsfree Operation allows you to use all available System features without lifting the handset. Any speakerphone can be operated handsfree. Operation 576-51-700 DBS 576 (USA) issued April 2002 5-53...
Page 180: Headset Operation
Phone is offhook with access to full range of calling features Hardware Requirements • Related Programming • Considerations • Headset Operation Description Headset Operation allows you to handle calls with a headset instead of with the handset or speakerphone. 5-54 DBS 576 (USA) issued April 2002 576-51-700...
Page 181: Hot Dial Pad
When the extension is receiving a page. The Dial Pad cannot be hot under these conditions: • When a call is ringing at the extension (intercom or CO) • When the extension is on a call. 576-51-700 DBS 576 (USA) issued April 2002 5-55...
Page 182: Hot Line
Regardless of the default, you can toggle between voice or tone calling by entering the Tone-Voice Call feature code. For example, if the extension default is tone 5-56 DBS 576 (USA) issued April 2002 576-51-700...
Page 183: Last Number Redial
Both the called and calling parties must belong to an Extension COS that allows Voice Calling. Last Number Redial Description Last Number Redial allows you to automatically redial the last number dialed by pressing the REDIAL key. 576-51-700 DBS 576 (USA) issued April 2002 5-57...
Page 184: Line Appearances
Ringing or delayed ringing can be set on extensions which have a BLF key. The LED of the DSS/BLF key flashes green during ringing and the display shows the BLF extension number. 5-58 DBS 576 (USA) issued April 2002 576-51-700...
Page 185 To make an intercom call using the DSS/BLF key: Action Result 1. Press the flashing DSS/BLF key. To pick up a call on a DSS/BLF key: Action Result 1. Go off-hook or press the flashing DSS/BLF key. Hardware Requirements • 576-51-700 DBS 576 (USA) issued April 2002 5-59...
Page 186: Direct Line Appearances
5 MCO keys. An MCO key can be assigned to any of the pooled trunk groups. Pressing the MCO key is the same as dialing the MCO Access Code (usually 9, 81-84). 5-60 DBS 576 (USA) issued April 2002 576-51-700...
Page 187 MCO keys cannot be assigned on the DSS/72 or the EM/24. • An MCO key must be assigned in programming mode. The MCO key cannot be assigned by the end user with FF key assignments. 576-51-700 DBS 576 (USA) issued April 2002 5-61...
Page 188: Message Key
Wait, which is typically sent by Voice Mail. Message Waiting/Callback Description If you try to call an extension that is busy or does not answer, you can leave a message wait indication at that extension, requesting a return call. 5-62 DBS 576 (USA) issued April 2002 576-51-700...
Page 189 Note: Message waiting/callback messages may also be cancelled by either the originator or the receiver by calling the other party. Hardware Requirements • Related Programming • FF1-0-03: Extension COS (Message Wait set/cancel) • FF1-0-03: Extension COS (Priority Message Wait set/cancel) 576-51-700 DBS 576 (USA) issued April 2002 5-63...
Page 190: Mute Function
The fixed MUTE key works both for handset mute and microphone mute. But only 44-Series phones have the fixed MUTE key, so others must assign an FF key as a MUTE key. • The MUTE function is cancelled when digits are dialed. 5-64 DBS 576 (USA) issued April 2002 576-51-700...
Page 191: Offhook Monitor
• Offhook Monitor can be disabled system-wide. Offhook Signaling Description Offhook Signaling sends a tone to a busy extension to indicate that another CO call has arrived or a call is camped-on. 576-51-700 DBS 576 (USA) issued April 2002 5-65...
Page 192: Offhook Voice Announce
Ring-Back Tone or Special Tone is heard when a call is placed to a “non-Voice Mail assigned” extension. When a call is placed to a “Voice Mail assigned” number, Ring-Back Tone or Busy Tone may be heard. 5-66 DBS 576 (USA) issued April 2002 576-51-700...
Page 193 Result 1. Press the HOLD key to put the current call on hold. Current call on hold 2. Dial the extension number to which the call is being trans- Busy signal ferred. 576-51-700 DBS 576 (USA) issued April 2002 5-67...
Page 194 If the transferred call is not answered immediately, it will queue for a set time limit, then return to the extension sending the OHVA by transfer recall timer. • You cannot receive a Call Waiting message during an OHVA. 5-68 DBS 576 (USA) issued April 2002 576-51-700...
Page 195: One-Touch Keys
3. Press the one-touch key to be programmed. 4. Press the AUTO key. 5. Enter the SSD bin number to be programmed. 6. Press the HOLD key. 7. Replace the handset or press the ON/OFF key. 576-51-700 DBS 576 (USA) issued April 2002 5-69...
Page 196 Intercom dial tone 2. Press the CONF key. C displays 3. Press the one-touch key to be checked. Programmed data displays 4. Replace the handset or press the ON/OFF key. Hardware Requirements • 5-70 DBS 576 (USA) issued April 2002 576-51-700...
Page 197: Onhook Dialing
System’s key telephone speakers. External pages are made through the speakers of an external paging system connected to the System. Paging calls can be answered from any extension using the Meet-Me Answer feature. 576-51-700 DBS 576 (USA) issued April 2002 5-71...
Page 198: Meet-Me Answer
Beginning with Version 3.5 and higher, the paging system can be set to “timeout” if a page is longer than a specified length of time (0 to 255 seconds). If this feature is set and the timeout 5-72 DBS 576 (USA) issued April 2002 576-51-700...
Page 199: Reset Call
The second extension called using the Reset Call feature must have the same number of digits as the first extension. Ringing Line Preference Description Ringing Line Preference enables an extension to answer a ringing call by simply picking up the handset or pressing the ON/OFF key. Operation 576-51-700 DBS 576 (USA) issued April 2002 5-73...
Page 200: Room Monitoring
The handset must be off-hook to activate the extension has an LCD display, a confir- Room Monitor feature. mation message will also be shown.) Press an FF key assigned with the monitored access code 5-74 DBS 576 (USA) issued April 2002 576-51-700...
Page 201 • Cancellation of DND and Call Forwarding by another extension • Busy Transfer • DIL Incoming Call (Queuing) Services NOT available to either the monitored or monitoring extension when this feature is active: • Busy Override 576-51-700 DBS 576 (USA) issued April 2002 5-75...
Page 202: Silent Monitor
The Silent Monitor feature allows an ACD supervisor to monitor a call between an ACD agent and a caller without the knowledge of either party. (See CAUTION, above.) If necessary, the ACD supervisor can initiate a three-way call by barging into the call. Operation 5-76 DBS 576 (USA) issued April 2002 576-51-700...
Page 203 Display telephones can initiate Silent Monitoring. SLTs cannot initiate Silent Monitoring. • Display telephones and SLTs can be monitored. • A supervisor cannot initiate Silent Monitoring on an extension when that extension is on a conference call. 576-51-700 DBS 576 (USA) issued April 2002 5-77...
Page 204: Speed Dialing
To dial a PSD number by entering the speed dial bin number: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. If necessary, access an outside line. Outside dial tone 5-78 DBS 576 (USA) issued April 2002 576-51-700...
Page 205 Hardware Requirements • Related Programming • FF8-1: PSD Numbers • FF8-1: PSD Names Considerations • PSD number can be dialed from One-Touch keys. (For additional information, see “One-Touch Keys” on page 5-69.) 576-51-700 DBS 576 (USA) issued April 2002 5-79...
Page 206: System Speed Dial
00-79. In 800 SSD-number systems, the SSD numbers are stored in bins 000-799. Operation To assign SSD numbers: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 5-80 DBS 576 (USA) issued April 2002 576-51-700...
Page 207 4. Enter the SSD bin number (00-79 or 000-799). Programmed data displays 5. If you want to check the next SSD number, press the HOLD key. 6. Replace the handset or press the ON/OFF key. 576-51-700 DBS 576 (USA) issued April 2002 5-81...
Page 208: Speed Dial Linking
This can be useful for prepending account codes or long distance carrier access codes, etc. Note: Before linking multiple SSD numbers to a PSD bin, the SSD bins must already have been programmed with the appropriate speed dial information. Operation 5-82 DBS 576 (USA) issued April 2002 576-51-700...
Page 209 SSD bin number. 4. Use the one-touch keys or press the AUTO key and enter the SSD codes to dial the parts of the phone number until it is completed. Hardware Requirements • 576-51-700 DBS 576 (USA) issued April 2002 5-83...
Page 210: Speed Dial Name Assignments
Note: Press the FLASH key to clear the entire entry. 9. Press the HOLD key when finished. Next PSD bin number displays 10. To enter another speed dial name repeat steps 5-9. 5-84 DBS 576 (USA) issued April 2002 576-51-700...
Page 211 12. To enter another speed dial name, press the CONF key NO.=> and repeat steps 5-11. NAME displays Example 1. Large-display phone To enter D: a. Press the first soft key on the top left. 576-51-700 DBS 576 (USA) issued April 2002 5-85...
Page 212 Press the fourth FF key from the left on the bottom row. To enter o: a. Press the third soft key from the top right. b. Press the third FF key from the left on the bottom row. 5-86 DBS 576 (USA) issued April 2002 576-51-700...
Page 213 Y Z . , ’ - To enter D: a. Press the first one-touch key from the left on the bottom row. b. Press the fourth FF key from the left on the bottom row. MODE 576-51-700 DBS 576 (USA) issued April 2002 5-87...
Page 214: Station Lockout
Anyone using your telephone is limited to the calling abilities defined by this Lockout TRS Class. In addition, with the appropriate COS, you can set or cancel Station Lockout for other telephones. 5-88 DBS 576 (USA) issued April 2002 576-51-700...
Page 215 Enter ID Code displays 4. Enter the Walking TRS/Station Lockout security code. Cleared St. Lock displays 5. Replace the handset or press the ON/OFF key. The telephone display returns to the nor- mal display. 576-51-700 DBS 576 (USA) issued April 2002 5-89...
Page 216 If station lockout is set, the phone is limited to the Station Lockout TRS Class outside calling abilities. This TRS Class should be carefully selected to only allow the desired call types. • Without Walking TRS/Station Lockout Security Code, you cannot set the Station Lockout feature. 5-90 DBS 576 (USA) issued April 2002 576-51-700...
Page 217: Timed Reminder Call
• To change the Reminder Call, simply enter a new time. • If the extension is in use when the reminder call is scheduled, the reminder call is issued 3 minutes later. 576-51-700 DBS 576 (USA) issued April 2002 5-91...
Page 218: Trunk Access
FF4: FF Key Assignment Considerations • Direct Trunk Access Extensions can seize a specific trunk for outgoing calls. Extensions can also use Direct Trunk Access to test trunks or to access data trunks. Operation 5-92 DBS 576 (USA) issued April 2002 576-51-700...
Page 219: Mco Line Preference
Hardware Requirements • Related Programming • FF1: MCO Trunk Access • FF3: MCO • FF5-2: MCO Trunk Groups (Outbound) Considerations • You can press the ON/OFF key to get intercom dial tone. 576-51-700 DBS 576 (USA) issued April 2002 5-93...
Page 220: Mco Trunk Access
MCO1 can have up to 5 trunk groups assigned by the Advanced Trunk Group feature. • MCO1 access code is used for Automatic Route Selection (ARS) access code. Table 5-7. MCO Trunk Access Codes MCO Group Trunk Access Code MCO1 MCO2 MCO3 MCO4 MCO5 5-94 DBS 576 (USA) issued April 2002 576-51-700...
Page 221: Trunk Queuing
Response to the Trunk Callback must be within 15 seconds or Trunk Queuing will be canceled. • The Trunk Queuing feature may also be used if you hear a busy tone when trying to make a call using the MCO Trunk Access feature. 576-51-700 DBS 576 (USA) issued April 2002 5-95...
Page 222: Universal Night Answer To Page
External paging speakers and associated equipment are not provided; they must be purchased separately. Considerations • The UNA ringing port can be specified by caller’s tenant group or by the trunk ring assignment. 5-96 DBS 576 (USA) issued April 2002 576-51-700...
Page 223: Variable Mode
The variable mode function executes To cancel Variable Mode: Action Result 1. Press the ON/OFF key. 2. Press the Variable Mode FF key. AUTO FNC Mode displays 3. Press the ON/OFF key again. 576-51-700 DBS 576 (USA) issued April 2002 5-97...
Page 224 Variable Mode Display Displays at Position Intercom Dial Tone/Intercom Dial Position 1 to 10 Intercom Ringback Tone Position 11 to 15 Intercom Busy Tone Position 16 to 25 Talk Position 26 to 30 5-98 DBS 576 (USA) issued April 2002 576-51-700...
Page 225: Voice Recognition
Unit in order for the System to recognize the verbal commands. Volume Control Description The System allows you to set different receiving volumes for the handset, speaker, intercom ring tone, and incoming ring tone. Operation 576-51-700 DBS 576 (USA) issued April 2002 5-99...
Page 226: Walking Trs Class Of Service
Before the Walking TRS COS feature can be used, a Walking TRS COS code must be entered at your extension before using dialing privileges at another extension. Operation 5-100 DBS 576 (USA) issued April 2002 576-51-700...
Page 227: Zip Mode
When entering Zip mode, ZIP Mode On 2. Press the PROG key and enter 80. displays OR... When cancelling Zip mode, ZIP Mode Press the ZIP key. Off displays 3. Press the ON/OFF key. 576-51-700 DBS 576 (USA) issued April 2002 5-101...
Page 228 Chapter 5. Key Telephone Features Section 700 - Operation Hardware Requirements • Related Programming • FF4: FF Key Programming Considerations • Call forward takes precedence over zip mode. 5-102 DBS 576 (USA) issued April 2002 576-51-700...
Page 229 Trunk Group Pickup 6-23 Trunk Direct Pickup 6-24 Call Transfer 6-24 Supervised Transfer 6-24 Unsupervised Transfer 6-25 Camping a Call Onto a Busy Extension 6-26 Camp-On (Call Waiting) 6-27 Conference Calls 6-28 Do-Not-Disturb 6-29 576-51-700 DBS 576 (USA) issued April 2002...
Page 230 Station Lockout 6-48 Timed Reminder Call 6-50 Trunk Access 6-51 Direct Trunk Access 6-51 MCO Trunk Access 6-51 Trunk Queuing 6-52 Universal Night Answer to Page 6-53 Walking TRS Class of Service 6-54 DBS 576 (USA) issued April 2002 576-51-700...
Page 231: Chapter 6. Dslt Features
Any one of the following messages can be selected. Messages 5 to 9 have no default message text. All the messages can be changed through system programming. 576-51-700 DBS 576 (USA) issued April 2002...
Page 232 To cancel an Absence Message Action Result 1. Lift the handset . Intercom dial tone 2. Enter the Absence Message code (default = 729). 3. Press the HOLD key. 4. Replace the handset. DBS 576 (USA) issued April 2002 576-51-700...
Page 233: Account Codes
1-4 digits or 1-10 digits. These codes can also be either forced or voluntary. You can program these codes with their own Toll Restriction Service (TRS) Class assignment so that, when entered, 576-51-700 DBS 576 (USA) issued April 2002...
Page 234 Chapter 6. DSLT Features Section 700 - Operation they will override the extension’s TRS Class. Thus, Verified Account Code users can “float” from phone to phone, placing calls that would normally be restricted on that phone. DBS 576 (USA) issued April 2002 576-51-700...
Page 235: Non-Verified Account Codes
To make an outside call that requires an account code: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Verified Account ID code (default = 8#). 3. Enter the Account Code (10 digits). 576-51-700 DBS 576 (USA) issued April 2002...
Page 236: Attendant Group Calls
Extension Port Based TRS Account Code Class (FF1 0 19 0001) Verified Account Code Based TRS Class Attendant Group Calls Description You can call the attendant group from any extension by dialing the designated attendant number. DBS 576 (USA) issued April 2002 576-51-700...
Page 237: Auto Repeat Dial
To use Auto Repeat Dial: Action Result 1. Press the ON/OFF key. Intercom dial tone 2. Enter a trunk access code. 3. Dial the phone number. Busy tone 4. Press the REDIAL key. System automatically redials number 576-51-700 DBS 576 (USA) issued April 2002...
Page 238: Background Music
Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Background Music code (default = *30). 3. Replace the handset or press the ON/OFF key. 6-10 DBS 576 (USA) issued April 2002 576-51-700...
Page 239: Busy Override
Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the MOH and/or Background Music feature. Pana- sonic Telecommunication Systems Company, its distributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license. Related Programming •...
Page 240: Callback Request
1. Lift the handset. Intercom dial tone 2. Enter the Callback cancellation code (default = 769). 3. Replace the handset . Hardware Requirements • Related Programming • FF1-0-03: Extension COS (Callback Request Send) 6-12 DBS 576 (USA) issued April 2002 576-51-700...
Page 241: Call Forwarding
Note: Any outside number used for Call Forwarding must already be programed into speed dialing. (For instructions, see “Speed Dialing” on page 6-43.) 5. Replace the handset or press the ON/OFF key. 576-51-700 DBS 576 (USA) issued April 2002 6-13...
Page 242: Call Forwarding - Busy
1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the appropriate Cancel Call Forwarding code: 3. For your extension, enter 732. 4. For another extension, enter 752. 6-14 DBS 576 (USA) issued April 2002 576-51-700...
Page 243: Call Forwarding - No Answer
• For your extension, enter 733. • For another extension, enter 753. 3. If canceling Call Forwarding for another extension, dial the extension number. 4. Replace the handset or press the ON/OFF key. 576-51-700 DBS 576 (USA) issued April 2002 6-15...
Page 244: Call Forwarding And Do-Not-Disturb
If Call Forwarding No Answer and DND are both set, calls immediately forward to the Call Forward No Answer destination. • You can cancel both Call Forwarding and DND by entering 7 * *. Call Hold Description The system provides the following types of Call Hold: 6-16 DBS 576 (USA) issued April 2002 576-51-700...
Page 245: System Hold
Floating Hold Floating Hold is a type of System Hold that allows you to retrieve a held call from any extension by dialing the Floating Hold orbit number for the held call. 576-51-700 DBS 576 (USA) issued April 2002 6-17...
Page 246: Exclusive Hold
100-576: Station Park Hold pick up purpose Exclusive Hold With Exclusive Hold, only the extension that held the call can retrieve it. Exclusive Hold can be used to hold CO calls and extension calls. 6-18 DBS 576 (USA) issued April 2002 576-51-700...
Page 247: Broker's Hold
2. Press the HOLD key. First call on hold 3. Pick up the second call. 4. Press the HOLD key. Second call on hold, first call retrieved Hardware Requirements • Related Programming • 576-51-700 DBS 576 (USA) issued April 2002 6-19...
Page 248: Call Park
CO, Extension, and Network calls may be parked. There are two ways for an extension to park a call on the DBS 576. One way is to park the call at the receiving extension and to retrieve the parked call at another extension by dialing the park answer code plus the parking extension number.
Page 249: Call Pickup
Call Pickup - External Calls: You can pick up only external calls ringing within your own extension group. • Specified Group Pickup: You can pick up a call ringing to an extension in another extension group. 576-51-700 DBS 576 (USA) issued April 2002 6-21...
Page 250 FF1-0-02: Intercom Voice Call Pickup • FF1-2: Dial Plan • FF5-6: Call Pickup Group Assignment Considerations • Extension Group Pickup - 12 / cabinet - maximum 72 group / 6 cabinet configuration 6-22 DBS 576 (USA) issued April 2002 576-51-700...
Page 251: Extension Direct Pickup
1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Trunk Group Pickup code (default = 709). 3. Complete the call and replace the handset or press the ON/ OFF key. Hardware Requirements • 576-51-700 DBS 576 (USA) issued April 2002 6-23...
Page 252: Trunk Direct Pickup
(You can also use the Camp-on feature to transfer a call to a busy extension.) Supervised Transfer When completing a supervised transfer, the transferring party remains on the line until the third party answers, then he/she announces the call. 6-24 DBS 576 (USA) issued April 2002 576-51-700...
Page 253: Unsupervised Transfer
1. While on a call, press the HOLD key. Intercom dial tone 2. Dial the extension number to which the call is to be trans- ferred. 3. Complete the transfer by replacing the handset or pressing the ON/OFF key. 576-51-700 DBS 576 (USA) issued April 2002 6-25...
Page 254: Camping A Call Onto A Busy Extension
You can transfer a call to an extension that has Call Forwarding activated. The transferred call will follow the call forwarding path of the extension it is transferred to. For example, if extension 6-26 DBS 576 (USA) issued April 2002 576-51-700...
Page 255: Camp-On (Call Waiting)
3. Enter the Camp-on (Call Waiting) code (default = 2). • Called party hears alert tone • Calling party hears ringback tone 4. Remain on the line until the called party answers. 576-51-700 DBS 576 (USA) issued April 2002 6-27...
Page 256: Conference Calls
When no optional conference card is installed, the system supports the following types of four-party conference calls: • 4 extensions • 3 extensions and 1 CO line • 2 extension and 2 CO lines • 1 extension and 3 CO lines 6-28 DBS 576 (USA) issued April 2002 576-51-700...
Page 257: Do-Not-Disturb
You can make an extension unavailable by activating the Do-Not-Disturb (DND) feature. When DND is activated, calls to that extension receive busy tone. You can set or cancel DND from either your extension or from an alternate extension. Operation 576-51-700 DBS 576 (USA) issued April 2002 6-29...
Page 258 • FF1-0-03: Extension COS (Manual DND Override Send) • FF1-0-03: Extension COS (Forced DND Override) • FF1-0-03: Extension COS (DND Set/Clear) • FF1-0-03: Extension COS (DND Set/Clear Other) • FF1-2: Dial Plan 6-30 DBS 576 (USA) issued April 2002 576-51-700...
Page 259: Dp To Dtmf Signal Conversion
FLASH key. Trunk programming determines whether your phone reseizes the outside line or switches to extension dial tone status. 576-51-700 DBS 576 (USA) issued April 2002 6-31...
Page 260: Hot Line
1. Lift the handset or press the ON/OFF key. Automatically connected to pre-assigned extension or speed dial number Hardware Requirements • Related Programming • FF5-5: Hot Line Considerations • Intercom Calling Description The System provides two methods of intercom calling: 6-32 DBS 576 (USA) issued April 2002 576-51-700...
Page 261 Tone-Voice Call feature code. For example, if the extension default is tone calling, you can make a voice call to another extension by entering the Tone-Voice Call feature access code. 576-51-700 DBS 576 (USA) issued April 2002 6-33...
Page 262: Last Number Redial
Both the called and calling parties must belong to an Extension COS that allows Voice Calling. • You cannot change from voice call to tone call. Last Number Redial Description Last Number Redial allows you to automatically redial the last number dialed by pressing the REDIAL key. 6-34 DBS 576 (USA) issued April 2002 576-51-700...
Page 263: Message Waiting/Callback
3. While the telephone is still ringing, or when you hear the busy tone, enter the Message Wait Set code (default = 4). 4. Replace the handset or press the ON/OFF key. Message lamp flashes at called extension 576-51-700 DBS 576 (USA) issued April 2002 6-35...
Page 264: Offhook Signaling
The System has priority message waiting for 3rd-party Voice Mail. See “Voice Mail” on page 3- Offhook Signaling Description Offhook Signaling sends a tone to a busy extension to indicate that another CO call has arrived or a call is camped on. 6-36 DBS 576 (USA) issued April 2002 576-51-700...
Page 265: Offhook Voice Announce
Action Result 1. Lift the handset or press the ON/OFF key. 2. Dial the extension number. Busy signal 3. Enter the OHVA feature access code (default = 8). 4. Make your announcement 576-51-700 DBS 576 (USA) issued April 2002 6-37...
Page 266: Onhook Dialing
Telephone (DSLT) does not have a microphone so you must lift the handset to talk. Operation To use onhook dialing: Action Result 1. Press the ON/OFF key. Intercom dial tone 2. Enter a trunk access code, or dial an extension number. 6-38 DBS 576 (USA) issued April 2002 576-51-700...
Page 267: Paging
To answer a page using Meet-Me Answer: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Meet Me Answer code (default = ##). Connected to specified party 576-51-700 DBS 576 (USA) issued April 2002 6-39...
Page 268: Reset Call
2. Dial an extension number. Busy tone 3. Dial the last digit of the next extension number. Example: You dial extension 213, but it is busy. To dial extension 214, enter 4. Hardware Requirements • 6-40 DBS 576 (USA) issued April 2002 576-51-700...
Page 269: Room Monitoring
2. Pressing digits 0-9, *, #, HOLD, PROG, CONF, AUTO, No response is given. Extension remains REDIAL, MSG, FF Key, in monitored mode. 3. Flash Monitored mode is cancelled. Dial tone is returned to handset. 576-51-700 DBS 576 (USA) issued April 2002 6-41...
Page 270 • Silent Monitor Hardware Requirements • Related Programming • FF1-0-03: Extension COS (Allow/deny Busy Override Send—Monitoring extension) • FF1-2-02: Dial Plan at DT Pattern 1 • FF1-2-03: Dial Plan at DT Pattern 2 6-42 DBS 576 (USA) issued April 2002 576-51-700...
Page 271: Speed Dialing
2. Enter the Speed Dial Set/Clear code (default = 710). 3. Enter the PSD bin number (80-99). 4. Dial the phone number. 5. Press the HOLD key. 6. Replace the handset or press the ON/OFF key. 576-51-700 DBS 576 (USA) issued April 2002 6-43...
Page 272 Digit or character 0, 1 - 9, *, # Intercom Level * AUTO * # MCO Code ** AUTO * 0 Pause REDIAL DP - DTMF Code AUTO * * SSD Code AUTO NN(N) 6-44 DBS 576 (USA) issued April 2002 576-51-700...
Page 273: System Speed Dial
1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. If necessary, access an outside line. Outside dial tone 3. Press the AUTO key. OR... Enter the Speed Dial Originate code (default = 80). 576-51-700 DBS 576 (USA) issued April 2002 6-45...
Page 274: Speed Dial Linking
This can be useful for prepending account codes or long distance carrier access codes, etc. Note: Before linking multiple SSD numbers to a PSD bin, the SSD bins must already have been programmed with the appropriate speed dial information. Operation 6-46 DBS 576 (USA) issued April 2002 576-51-700...
Page 275 3. Press the AUTO key, then enter the PSD or SSD bin num- ber. 4. Press the AUTO key and enter the PSD or SSD codes to dial the parts of the phone number until it is completed. Hardware Requirements • Related Programming • 576-51-700 DBS 576 (USA) issued April 2002 6-47...
Page 276: Station Lockout
1. Lift the handset. Intercom dial tone 2. Enter the Station Lockout for another extension feature code (default = 747). 3. Dial the extension number to activate station lockout. 4. Replace the handset. 6-48 DBS 576 (USA) issued April 2002 576-51-700...
Page 277 If station lockout is set, the phone is limited to the Station Lockout TRS Class outside calling abilities. This TRS Class should be carefully selected to only allow the desired call types. • Without Walking TRS/Station Lockout Security Code, you cannot set the Station Lockout feature. 576-51-700 DBS 576 (USA) issued April 2002 6-49...
Page 278: Timed Reminder Call
• To change the Reminder Call, simply enter a new time. • If the extension is in use when the reminder call is scheduled, the reminder call is issued 3 minutes later. 6-50 DBS 576 (USA) issued April 2002 576-51-700...
Page 279: Trunk Access
The System supports up to 5 MCO groups for each MCO tenant group. You can seize an idle trunk from the MCO trunk group by entering the MCO access code. Operation To seize an idle trunk: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 576-51-700 DBS 576 (USA) issued April 2002 6-51...
Page 280: Trunk Queuing
When you try to originate a call by MCO (enter 9) and all outside lines in a trunk group are busy, the System can call you when a line becomes free. Simply pick up the handset and dial the telephone number when the Trunk Callback alert tone rings. 6-52 DBS 576 (USA) issued April 2002 576-51-700...
Page 281: Universal Night Answer To Page
During night mode, Universal Night Answer (UNA) sends incoming calls for selected trunks to ring external paging speakers. UNA calls can be picked up from any extension, provided the extension’s Class of Service allows UNA answer. 576-51-700 DBS 576 (USA) issued April 2002 6-53...
Page 282: Walking Trs Class Of Service
2. Enter the Walking TRS Access code (default = 87). 3. Dial your extension number. 4. Enter your Walking TRS COS code (0001-9999) 5. Enter a trunk access code (9 or 81-84) 6-54 DBS 576 (USA) issued April 2002 576-51-700...
Page 283 Before entering a new Walking TRS COS code, you must first clear the existing code. • When Walking TRS COS is used, Wxxxx (where xxxx is the user’s extension number) appears in SMDR. 576-51-700 DBS 576 (USA) issued April 2002 6-55...
Page 284 Chapter 6. DSLT Features Section 700 - Operation 6-56 DBS 576 (USA) issued April 2002 576-51-700...
Page 285 7-20 Call Transfer 7-21 Supervised Transfer 7-21 Unsupervised Transfer 7-21 Camp-On (Call Waiting) 7-23 Conference Calls 7-24 Do-Not-Disturb (DND) 7-25 Flash Send 7-27 Intercom Calling 7-28 Last Number Redial 7-29 Message Waiting/Callback 7-29 576-51-700 DBS 576 (USA) issued April 2002...
Page 286 Station Lockout 7-39 Timed Reminder Call 7-40 Trunk Access 7-41 Direct Trunk Access 7-42 MCO Trunk Access 7-42 Trunk Queuing 7-42 Universal Night Answer to Page 7-44 Walking TRS Class of Service 7-45 DBS 576 (USA) issued April 2002 576-51-700...
Page 287: Chapter 7. Slt Features
2. Enter the Absence Message code (default = 729). 3. Enter the Absence Message number. (See Table 1 above.) 4. If desired, enter the 4-digit returning time. 5. Flash the hookswitch. 6. Replace the handset. 576-51-700 DBS 576 (USA) issued April 2002...
Page 288: Account Codes
1-4 digits or 1-10 digits. Individual phones can be programmed to accept forced Account Codes (the user must enter a code for every call) or voluntary Account Codes (the user can enter a code, but doesn’t have to, for each call). DBS 576 (USA) issued April 2002 576-51-700...
Page 289: Non-Verified Account Codes
To make an outside call that requires an account code: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the Verified Account ID code (default = 8#). 3. Enter the Account Code (max. 10 digits). 4. Press the # key. 576-51-700 DBS 576 (USA) issued April 2002...
Page 290 Extension Port Based TRS Account Code Class (FF1 0 19 0001) Verified Account Code Based TRS Class • FF1-0-19: TRS Class for Verified Account Code • FF1-2: Dial Plan • FF8-1-04: Verified Account Codes Considerations • DBS 576 (USA) issued April 2002 576-51-700...
Page 291: Attendant Group Calls
Busy Override allows you to break into another user’s outside or intercom calls to relay urgent information or to create three-party conference calls. Operation To set Extension Busy Override: Action Result 1. Lift the handset. Intercom dial tone 576-51-700 DBS 576 (USA) issued April 2002...
Page 292: Callback Request
2. Dial the extension number. Busy tone 3. Enter the Callback Request code (default = 3). Ringback tone 4. Replace the handset after you hear the ringback tone. System calls back when called extension becomes free DBS 576 (USA) issued April 2002 576-51-700...
Page 293: Call Forwarding
Call Forwarding - All Calls • Call Forwarding - Busy • Call Forwarding - No Answer Call Forwarding-All Calls When Call Forwarding - All Calls is set, all incoming calls to an extension are immediately forwarded. Operation 576-51-700 DBS 576 (USA) issued April 2002...
Page 294: Call Forwarding - Busy
• For your extension, enter 722. • For another extension, enter 742. 3. If setting Call Forwarding for another extension, dial the number of the extension whose calls you want to forward. 7-10 DBS 576 (USA) issued April 2002 576-51-700...
Page 295: Call Forwarding - No Answer
• For your extension, enter 723. • For another extension, enter 743. 3. If setting Call Forwarding for another extension, dial the number of the extension whose calls you wish to forward. 576-51-700 DBS 576 (USA) issued April 2002 7-11...
Page 296: Call Forwarding And Do-Not-Disturb
3. Replace the handset. Hardware Requirements • Related Programming • FF1-0-03: Extension COS (Call Forward/All Calls) • FF1-0-03: Extension COS (Call Forward/Busy) • FF1-0-03: Extension COS (Call Forward/No Answer) • FF1-0-03: Extension COS (Call Forward/Other) 7-12 DBS 576 (USA) issued April 2002 576-51-700...
Page 297: Call Hold
Result 1. While on a call, hookflash. Intercom dial tone To retrieve a call placed on System Hold: Action Result 1. If onhook, go offhook. Intercom dial tone 2. Hookflash. Retrieve call 576-51-700 DBS 576 (USA) issued April 2002 7-13...
Page 298: Floating Hold (Retrieve Only)
3. Enter *9 followed by the Floating Hold Orbit number (001- 576 (CPC-288/576), 01-96 (CPC-96) or 001-099 (CPC288/ 576) or 01-09 (CPC-96) (See considerations below.) Hardware Requirements • Related Programming • FF1-2: Dial Plan • FF1-0-02: Dial Control for Floating Hold Answer. 7-14 DBS 576 (USA) issued April 2002 576-51-700...
Page 299: Exclusive Hold
FF1-0-03: Extension COS (Hookflash Control on SLTs) Considerations • Intercom calls will be held as Exclusive. Broker’s Hold Broker’s Hold allows you to toggle between the current call and the last held call by hookflash. 576-51-700 DBS 576 (USA) issued April 2002 7-15...
Page 300: Call Park
1. While on a call, press the hookswitch.. • Intercom dial tone 2. Enter the Station Call Park code (default = 771). 3. If necessary, page the party that needs to retrieve the call. 7-16 DBS 576 (USA) issued April 2002 576-51-700...
Page 301 If two calls are on hold and the last call is parked, the other call is then considered the last held call. If a transfer is performed, the remaining held call would be the call transferred, not the parked call. 576-51-700 DBS 576 (USA) issued April 2002 7-17...
Page 302: Call Pickup
To use Extension Group Pickup - External Calls: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the Extension Group Pickup - External Calls code (default = 702). 3. Complete the call and replace the handset. 7-18 DBS 576 (USA) issued April 2002 576-51-700...
Page 303: Extension Direct Pickup
3. Dial the number of the ringing extension. 4. Complete the call and replace the handset. Hardware Requirements • Related Programming • FF1-0-02: Intercom Voice Call Pickup • FF1-2: Dial Plan Considerations • 576-51-700 DBS 576 (USA) issued April 2002 7-19...
Page 304: Trunk Group Pickup
2. Enter the Trunk Direct Pickup code (default = *0). 3. Dial the number of the ringing or holding (system) trunk. 4. Complete the call and replace the handset. Hardware Requirements • Related Programming • FF1-2: Dial Plan 7-20 DBS 576 (USA) issued April 2002 576-51-700...
Page 305: Call Transfer
4. When the call is answered, inform the third party of the transfer. 5. Complete the transfer by replacing the handset. Unsupervised Transfer When completing an unsupervised transfer the transferring party hangs up before the third party answers. 576-51-700 DBS 576 (USA) issued April 2002 7-21...
Page 306: Camping A Call Onto A Busy Extension
4. Complete the transfer by replacing the handset. Hardware Requirements • Related Programming • FF1-0-03: Extension COS (Onhook Transfer at Ringback) • FF1-0-03: Extension COS (Onhook Transfer at Talk) • FF1-0-03: Extension COS (Onhook Transfer at Camp-on) 7-22 DBS 576 (USA) issued April 2002 576-51-700...
Page 307: Camp-On (Call Waiting)
1. Lift the handset. Intercom dial tone 2. Dial the extension number. • Called party hears alert tone • Calling party hears ringback tone 3. Remain on the line until the called party answers. 576-51-700 DBS 576 (USA) issued April 2002 7-23...
Page 308: Conference Calls
Note: The SLT does not support 8-party conference calling. The system supports the following types of three-party conference calls: • 3 extensions • 2 extensions and 1 CO line • 1 extension and 2 CO lines 7-24 DBS 576 (USA) issued April 2002 576-51-700...
Page 309: Do-Not-Disturb (Dnd)
You can set or cancel DND from either your extension or from an alternate extension. Operation To set DND for your own extension: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the DND Set code (default = 720). 3. Replace the handset. 576-51-700 DBS 576 (USA) issued April 2002 7-25...
Page 310 • FF1-0-03: Extension COS (DND Set/Clear Other) • FF1-2: Dial Plan • FF3-0: Extension COS Considerations • Forced DND override is available. • DND override function is available by Busy Override code. 7-26 DBS 576 (USA) issued April 2002 576-51-700...
Page 311: Flash Send
To immediately connect to a pre-assigned extension or speed dial number: Action Result 1. Lift the handset. Automatically connected to pre-assigned extension or speed dial number Related Programming • FF1-2: Dial Plan • FF5-5: Hot Line Considerations • 576-51-700 DBS 576 (USA) issued April 2002 7-27...
Page 312: Intercom Calling
• FF3: Extension COS Considerations • Both the called and calling parties must belong to an Extension COS that allows Voice Calling. • You cannot change from voice calling to tone calling. 7-28 DBS 576 (USA) issued April 2002 576-51-700...
Page 313: Last Number Redial
2. Dial the extension number. Ring or busy tone 3. While the telephone is still ringing, or when you hear the busy tone, enter the Message Wait Set code (default = 4). 4. Replace the handset. 576-51-700 DBS 576 (USA) issued April 2002 7-29...
Page 314: Offhook Signaling
Beginning with Version 3.6, users receiving an offhook signal during conversation can press and release the hook quickly (hookflash) to place the current call on hold and answer the incoming call. 7-30 DBS 576 (USA) issued April 2002 576-51-700...
Page 315: Offhook Voice Announce
• Receiving telephone is a 3rd party voice mail. Offhook Voice Announce Description You can interrupt a busy extension when making an Intercom Call, and then use the Off-Hook Voice Announce (OHVA) feature to make an announcement. 576-51-700 DBS 576 (USA) issued April 2002 7-31...
Page 316: Paging
To make a page: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the Group Paging code (default = #). 3. Enter the number of the desired Paging group (0-9). 7-32 DBS 576 (USA) issued April 2002 576-51-700...
Page 317: Meet-Me Answer
Fast Busy Tone. Reset Call Description If you dial a busy extension, the System allows you to quickly dial another extension by simply pressing the last digit of the new extension number. Operation 576-51-700 DBS 576 (USA) issued April 2002 7-33...
Page 318: Room Monitoring
1. Dial the monitored extension access code (default 775) You will hear a confirmation tone after the monitored extension has enabled the Note: The handset must be off-hook to activate the Room Monitor feature. Room Monitor feature. 7-34 DBS 576 (USA) issued April 2002 576-51-700...
Page 319: Speed Dialing
A monitored extension cannot receive a transferred call. Speed Dialing Description The System supports the following speed dial features: • Personal Speed Dial (PSD) • System Speed Dial (SSD) • Speed Dial Linking • Speed Dial Name Assignment 576-51-700 DBS 576 (USA) issued April 2002 7-35...
Page 320: Personal Speed Dial
2. Enter the Speed Dial Set/Clear code (default = 710). 3. Enter the PSD bin number (80-99). 4. Hookflash. 5. Complete the call and replace the handset. Hardware Requirements • Related Programming • Considerations 7-36 DBS 576 (USA) issued April 2002 576-51-700...
Page 321: System Speed Dial
1. Lift the handset. Intercom dial tone 2. Enter the Speed Dial Set/Clear code (default = 710). 3. Enter the SSD bin number (00-79 or 000-799). 4. Hookflash. 5. Replace the handset. 576-51-700 DBS 576 (USA) issued April 2002 7-37...
Page 322: Speed Dial Linking
2. Enter the Speed Dial Originate code (default = 80). 3. Enter the desired PSD bin number (80-99). 4. Complete the call and replace the handset. Hardware Requirements • Related Programming • Considerations • 7-38 DBS 576 (USA) issued April 2002 576-51-700...
Page 323: Station Lockout
To cancel Station Lockout feature for another extension: Action Result 1. Lift the handset. Intercom dial tone 2. Dial the Station Lockout Cancel (Other EXT) code (default = 748). 3. Dial the extension number to activate station lockout. 576-51-700 DBS 576 (USA) issued April 2002 7-39...
Page 324: Timed Reminder Call
• Without Walking TRS/Station Lockout Security Code, you cannot set the Station Lockout feature. Timed Reminder Call Description Your telephone can act as an alarm clock with the Timed Reminder Call feature. 7-40 DBS 576 (USA) issued April 2002 576-51-700...
Page 325: Trunk Access
If the extension is in use when the reminder call is scheduled, the reminder call is issued 3 minutes later. Trunk Access Description The System supports the following ways to seize an idle trunk to make an outside call: • Direct Trunk Access • MCO Trunk Access 576-51-700 DBS 576 (USA) issued April 2002 7-41...
Page 326: Direct Trunk Access
2. Enter the desired trunk access number (9 or 81-84). (See Outside dial tone Table 2 on page 7-43.) 3. Dial the phone number. Hardware Requirements • Related Programming • FF1: MCO Access 7-42 DBS 576 (USA) issued April 2002 576-51-700...
Page 327: Trunk Queuing
Intercom dial tone 2. Enter a trunk access code. Busy tone 3. Enter the Callback Request code (default = 3). 4. Replace the handset. 5. Wait for the Trunk Callback alert tone. 576-51-700 DBS 576 (USA) issued April 2002 7-43...
Page 328: Universal Night Answer To Page
FF1-2: Dial Plan (UNA Pickup Code) • FF1-0-03: Extension COS (UNA Pickup) • FF3: Extension COS • FF3: Extension (External Ring Extension Number) • FF1-0-27: System (UNA Ringing Port by Tenant Group) 7-44 DBS 576 (USA) issued April 2002 576-51-700...
Page 329: Walking Trs Class Of Service
Before entering a new Walking TRS COS, you must first clear the existing code. • When Walking TRS COS is used, Wxxxx (where xxxx is the user’s extension number) appears in SMDR. 576-51-700 DBS 576 (USA) issued April 2002 7-45...
Page 330 Chapter 7. SLT Features Section 700 - Operation 7-46 DBS 576 (USA) issued April 2002 576-51-700...
Page 331: Appendix A. Ars And Trs Operation
• ARS automatically finds the lowest cost way to send out a call. This feature is sometimes called Least Cost Routing (LCR). With the DBS 576 system, it is possible to utilize TRS without ARS (called TRS) or to utilize both TRS and ARS together (called ARS/TRS or simply ARS).
Page 332: Detailed Description
Section 700 - Operation Detailed Description This section provides a description of the TRS and ARS options on the DBS 576 PBX. TRS Features TRS Class Features Each trunk and extension is assigned to one of 50 TRS classes. Each TRS class is assigned a Day TRS level and a Night TRS level for each Trunk group.
Page 333: Ars/Trs Features
TRS level. (There are two other entries in the Analyze Digits Table - Route Type and Route Number. There are not used for TRS-only operation.) ARS/TRS Features When ARS is used in the DBS 576, TRS also operates. TRS Class Features These are the same features as for TRS (see above).
Page 334 If the TRS level allows the call to proceed, then the route type and its associated pattern number (entry index number) are followed. There are three possible route types; the Route Table, the Route List Table and the Time List Table. DBS 576 (USA) issued April 2002 576-51-700...
Page 335: Trs Configuration And Operation
• An overview of the TRS operation. • An example TRS configuration - This is a simple example intended to introduce TRS planning and implementation. Example worksheets are included. • Worksheets for planning and implementing a TRS plan. 576-51-700 DBS 576 (USA) issued April 2002...
Page 336: Trs Programming/Operation Overview
If not, the system will compare the entered TRS Restriction value to the call originator’s assigned TRS level. If the originator’s TRS level is not greater than the Restriction TRS level, the call is denied. Otherwise, the call is allowed to proceed. DBS 576 (USA) issued April 2002 576-51-700...
Page 337 TRS Level in Analyze Digit Table Is Origination TRS Has the Max. # of System outdials digit(s) Level greater than Following Digits been on trunk Restriction TRS Level? outdialed? System collects additional digit Restrict call and outdials 576-51-700 DBS 576 (USA) issued April 2002...
Page 338: Example Trs Configuration
Restriction value is equal to or greater than the originator’s TRS level, the call is denied. Otherwise, the call is allowed to proceed. Example TRS Configuration As an example of setting up TRS, assume that XYZ Department Store is using the DBS 576 PBX. Situation This example installation has the following considerations: •...
Page 339 Class numbers to each unique calling need. When a duplicate need is encountered, the same class number is assigned. The system trunk equipment is listed in Table 2, “Example - MCO Tenant/Trunk Groups Worksheet,” on page 11. 576-51-700 DBS 576 (USA) issued April 2002...
Page 340 Allowed to call City B Allowed to call City B Warehouse 1254-1260 Extension calling and Extension calling and emergency calling only emergency calling only a. After all user data has been entered, then assign class numbers. A-10 DBS 576 (USA) issued April 2002 576-51-700...
Page 341 Usage (MCO1 - Dial “9”, Number (0-99) (Two-Way CO LS, Tie Line, FX, MCO2 - dial “81”, Direct etc.) Access Only, etc.) Two-Way CO (Exchange Line) 1-24 MCO 1 - Dial “9” Loop Start 576-51-700 DBS 576 (USA) issued April 2002 A-11...
Page 342 No long distance or special numbers (976, 1900, 411, operator access, collect calls, etc.) Allow calls to (205) 555-XXXX, (205) 556-XXXX, and (205) 557-XXXX Allow public emergency numbers Public emergency numbers only No Outside Calling/PBX Centrex & Extension only A-12 DBS 576 (USA) issued April 2002 576-51-700...
Page 343 Description: Description: Description: Description: Description: Used for all outside calls. Executive (Day/Night) Attendant (Day Buyer (Day/Night) General Office (Day) General Office (Night) Attendant Group (Night) Retail Floor (Day/Night) Warehouse (Day/Night) 576-51-700 DBS 576 (USA) issued April 2002 A-13...
Page 344 Origination TRS Analyze Route List (1) 200) (1-100) digits) Digits at this level or Digits Time List (2) Route List (1-100) below will be or Time List (1-50) Tables) restricted) 101**** 10*** A-14 DBS 576 (USA) issued April 2002 576-51-700...
Page 345 TRS at this level Time List (2) or Time List (1-50) or below will be restricted) 20555* (120555XXXXX) ***976 (1NXX976XXXX) ***5551212 (1NXX5551212) (1800XXXXXXX) (1888XXXXXXX) (1900XXXXXXX) (1NXXXXXX) (0XXXX... - Collect Call) 576-51-700 DBS 576 (USA) issued April 2002 A-15...
Page 346: Ars Configuration And Operation
If the Restriction value is equal to or greater than the originator’s TRS level, the call is denied. Otherwise, the Route Type and associated Pattern # are determined and the system jumps there. A-16 DBS 576 (USA) issued April 2002 576-51-700...
Page 347 Rout e Rest r i c t i onTRS Lev el ? i sent er ed? Li s tPat t er n Rout e Rest r i ctcal l Pat t er n 576-51-700 DBS 576 (USA) issued April 2002 A-17...
Page 348 I st he or i gi nat orARS Denyt hecal l Levell esst hant henext No mor edi gi t s pr i or i t yARS Level out di al ed A-18 DBS 576 (USA) issued April 2002 576-51-700...
Page 349: Example Ars Configuration
• 40 general office phones • long distance allowed during day mode • restrict special calling numbers (976, 1900, outside operator, etc.) • public emergency numbers allowed • 10 purchaser/buyer telephones • no time restriction 576-51-700 DBS 576 (USA) issued April 2002 A-19...
Page 350 • Trunks 27 and 28 are Foreign Exchange lines to a central office exchange in City B where a sister store and several suppliers are located. These trunks are always preferred for any call to City B area code with exchanges 555, 556, and 557. A-20 DBS 576 (USA) issued April 2002 576-51-700...
Page 351 Trunks 25, 26 (least expensive 25 Executive Ext. long distance) 2 Attendant Group Ext. Foreign Exchange Trunks 27, 28 (least expensive to City B) 7 Warehouse Ext. City B (area code) 55X XXXX 576-51-700 DBS 576 (USA) issued April 2002 A-21...
Page 352 Class numbers to each unique calling need. When a duplicate need is encountered, the same class number is assigned. The system trunk equipment is listed in Table 8, “Example - MCO Tenant/Trunk Groups Worksheet,” on page 24. A-22 DBS 576 (USA) issued April 2002 576-51-700...
Page 353 Allowed to call City B Allowed to call City B Warehouse 1254-1260 Extension calling and Extension calling and emergency calling only emergency calling only a. After all user data has been entered, then assign class numbers. 576-51-700 DBS 576 (USA) issued April 2002 A-23...
Page 354 Foreign Exchange lines for calls to City B area City B code and exchanges 555, 556, and 557. Toll-free outgoing numbers 27, 28 Toll-free service to the complete US. Less expensive than carriers A and B A-24 DBS 576 (USA) issued April 2002 576-51-700...
Page 355 No long distance or special numbers (976, 1900, 411, operator access, collect calls, etc.) Allow calls to (205) 555-XXXX, (205) 556-XXXX, and (205) 557-XXXX Allow public emergency numbers. Public emergency numbers only No Outside Calling 576-51-700 DBS 576 (USA) issued April 2002 A-25...
Page 356 In addition to ARS levels 0 and 1 access, allows medium cost long distance trunk access In addition to ARS levels 0 access, allows local call access Allows City B (sister store) FX ARS access only A-26 DBS 576 (USA) issued April 2002 576-51-700...
Page 357 Calls are screened by examining the initial digits dialed. A * is available as a wild card. This represents any single digit 1 to 9. When prefix dial is being considered by the system, the system looks for the longest exact match first. The system considers a wildcard last. 576-51-700 DBS 576 (USA) issued April 2002 A-27...
Page 358 Analyze Digits (1-100) Route List (1-100) Time List (2) digits) below will be Tables) or Time List (1-50) restricted) 101**** 10*** Route Table (0) Route Table (0) Route Table (0) Route Table (0) A-28 DBS 576 (USA) issued April 2002 576-51-700...
Page 359 (1NXX976XXXX) Time List (2) ***5551212 (1NXX5551212) Route Table (0) (1800XXXXXXX) Route Table (0) (1888XXXXXXX) Route Table (0) (1900XXXXXXX) Route Table (0) (1NXXXXXX) Time List (2) (0XXXX... - Time List (2) Collect Call) 576-51-700 DBS 576 (USA) issued April 2002 A-29...
Page 360 Route Start Route Start Route Start Route (1-500) Time List # Time List # Time List # Time List # Time List # 0000 0800 1800 0000 0800 1800 0000 0800 1800 A-30 DBS 576 (USA) issued April 2002 576-51-700...
Page 361 Time Period 5 Pattern Number Start Route Start Route Start Route Start Route Start Route (1-500) Time List # Time List # Time List # Time List # Time List # 0000 0000 0000 576-51-700 DBS 576 (USA) issued April 2002 A-31...
Page 362 Route List Table Priority 1 Priority 2 Priority 3 Priority 4 Priority 5 Route List Pattern Number (1-500) Toll- Night Free Toll- Night Free Toll- Night Free Toll- Night Free Night Night A-32 DBS 576 (USA) issued April 2002 576-51-700...
Page 363 Table A-18. Example - Digit Modify Table Route Table Delete Digits Add Digits Add Digits Digit Modify Pattern # (Prefix, up to 10) (Suffix, up to 10) (Prefix, up to 24 digits) 101XXXX 101YYYY 576-51-700 DBS 576 (USA) issued April 2002 A-33...
Page 364 Section 700 - Operation A-34 DBS 576 (USA) issued April 2002 576-51-700...
Page 365: Index
System 3-8 Extension Interface 3-31 Background Music/MOH Separation Analyze Digits Table A-3 System 3-8 ANSWER Key 5-48 Backup Battery 3-8 Answer Supervision for Voice Mail (Third Party) 3-60 Memory 3-37 Architecture Non-Blocking 3-47 576-51-700 DBS 576 (USA) issued April 2002...
Page 366 Trunk Group Pickup SLT 7-12 DSLT 6-23 DSLT 6-13 Key Telephone 5-27 Key Telephone 5-15 SLT 7-20 No Answer Call Progress Tones 3-9 DSLT 6-15 Call Records Key Telephone 5-17 SMDR 3-54 SLT 7-11 DBS 576 (USA) issued April 2002 576-51-700...
Page 367 Key Telephone 5-31 DID Delayed Ringing 3-52 Caller ID Logging Extensions Slide Ringing 3-53 Setting 4-9 CO Ringing Types 3-17 Calling DID Ringing 3-17 Network Extension 3-46 DIL 3-18 DISA 3-20 Multiple Ringing 3-20 576-51-700 DBS 576 (USA) issued April 2002...
Page 368 Data Security System 3-23 Digital Single Line Telephone (DSLT) Features Absence Message 6-3 Date Account Codes 6-5 Setting 4-32 Auto Repeat Dial 6-9 Background Music 6-10 Setting 4-32 Busy Override 6-11 Call Forwarding 6-13 DBS 576 (USA) issued April 2002 576-51-700...
Page 369 Key Telephone 5-92 DSS/BLF Appearances 5-58 SLT 7-42 DTMF Directory Numbers Signal Conversion Key Telephone 5-36 DSLT 6-31 DISA (Direct Inward System Access) 3-27 Key Telephone 5-44 Disconnect Signal Voice Mail (Third Party) 3-62 576-51-700 DBS 576 (USA) issued April 2002...
Page 370 DP/DTMF Single Line Telephones (SLTs) 3-31 SLT 7-9 Extension Interface 3-30 Busy Digital Key Telephones DSLT 6-14 System 3-30 Key Telephone 5-16 ISDN/BRI S-Point Interface 3-31 SLT 7-10 ISDN/PRI S-Point Interface 3-31 Do-Not-Disturb DBS 576 (USA) issued April 2002 576-51-700...
Page 371 Key Telephone 5-54 Tone Calling Headset Operation DSLT 6-33 Key Telephone 5-54 Key Telephone 5-56 SLT 7-28 High Priority Message Waiting Voice Calling Voice Mail (Third Party) 3-62 DSLT 6-33 Key Telephone 5-56 576-51-700 DBS 576 (USA) issued April 2002...
Page 372 DP to DTMF Signal Conversion 5-44 Direct Line Appearances 5-60 FF Keys 5-46 DSS/BLF Appearances 5-58 Flash Signal 5-46 Key Telephone 5-58 Handsfree Answerback 5-52 Multi-CO (MCO) 5-60 Handsfree Operation 5-53 Headset Operation 5-54 Hot Dial Pad 5-55 DBS 576 (USA) issued April 2002 576-51-700...
Page 373 Key Telephone 5-62 Key Telephone 5-64 Message Wait Callback Message Key 5-62 Message Waiting High Priority Voice Mail (Third Party) 3-62 Name Assignments 3-38 Extension 3-39 Message Waiting/Callback Speed Dial 3-42 5-84 DSLT 6-35 576-51-700 DBS 576 (USA) issued April 2002...
Page 374 Personal Speed Dial (PSD) Setting Names 4-25 Personal Speed Dial (PSD) Numbers Setting 4-30 Offhook Personal Speed Dialing (PSD) Monitor DSLT 6-43 Key Telephone 5-65 Key Telephone 5-78 Signaling SLT 7-36 DSLT 6-36 I-10 DBS 576 (USA) issued April 2002 576-51-700...
Page 375 Programming Devices 3-49 Ringing Line Preference 5-73 Programming Telephone 3-49 Ringing Modes Progress Tones 3-9 System 3-50 PSD (Personal Speed Dial) Setting Names 4-25 Large-Display Phone Example 4-27 Small-Display Phone Example 4-28 576-51-700 DBS 576 (USA) issued April 2002 I-11...
Page 376 Universal Night Answer (UNA) to Page 7-44 Walking TRS Class of Service 7-45 Single Line Telephone (SLT)Features Call Hold 7-13 Slide Ringing 3-53 SLT Flash Send 7-27 Small-Display Phone Display Information 5-42 Example I-12 DBS 576 (USA) issued April 2002 576-51-700...
Page 377 Replies 5-33 Call Records 3-54 Send 5-32 Output Data Format 3-55 Setting Replies 4-39 Priority of Incoming Call Condition Codes 3-55 Setting Send Text Messages 4-31 Priority of Outgoing Call Condition Codes 3-54 576-51-700 DBS 576 (USA) issued April 2002 I-13...
Page 378 Voice Mail (Third Party) 3-63 Ground Start 3-21 Transfer Recall Loop Start 3-22 Network 3-47 Trunk Interface - ISDN BRI 3-21 Trunk Interface - ISDN PRI 3-22 Trunk Queuing DSLT 6-52 Key Telephone 5-95 I-14 DBS 576 (USA) issued April 2002 576-51-700...
Page 379 Virtual Extension Virtual Port 3-58 Virtual Port 3-58 Floating Hold 3-59 Virtual Extension 3-58 Voice Calling Intercom Calling DSLT 6-33 Key Telephone 5-56 SLT 7-28 Voice Mail 3-59 Centralized 3-46 PanaVOICE 3-59 576-51-700 DBS 576 (USA) issued April 2002 I-15...

Panasonic DBS 576 Technical Manual

Chapter 1. About this Manual

Chapter 2. List of Features

Chapter 3. System Features

Chapter 4. User Maintenance

Chapter 5. Key Telephone Features

Chapter 6. DSLT Features

Chapter 7. SLT Features

Quick Links

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Summary of Contents for Panasonic DBS 576