Table of Contents
Advertisement
Quick Links
VoiceSoft
Phone Recording System User's Manual
Contents
The first chapter: Introduction.........................................................................................................2
The second chapter: Main Function.................................................................................................3
The third chapter: Installation and connection...............................................................................4
3.1 PC Configuration ...........................................................................................................................4
3.2 Recording box (VSP-02, VSP-04U, VSP-08U）installation and connection ...............................4
The fourth chapter: Function Setting and index...........................................................................12
The fifth chapter: Software operation............................................................................................13
5.1 Main interface and channel status introduction............................................................................13
5.2 Login System ...............................................................................................................................16
5.3 Software Setting...........................................................................................................................16
5.3.1 Recording Setting......................................................................................................................16
5.3.2 Harddisk Management ..............................................................................................................18
5.3.3 Password Setting and authority distribution ............................................................................18
5.3.4 Extension Setting (POPUP Incoming call number popup system) ...........................................19
5.3.5 Voice playing mode setting .......................................................................................................20
5.3.6 How to hide the recording system.............................................................................................20
5.3.7 FTP backup ...............................................................................................................................21
5.3.8 Special number disposal............................................................................................................21
5.4 Recording Inquiry ........................................................................................................................22
5.5. Monitor .......................................................................................................................................24
5.5.1 Local monitor............................................................................................................................24
5.5.2 Network monitor (Lan\Internet)................................................................................................24
The sixth chapter: POPUP Client information popup system .....................................................25
6.1 Popup system function introduction.............................................................................................25
6.2 Stand-along version popup setting mode .....................................................................................25
6.3 Network version popup setting mode ..........................................................................................26
6.4 System setting ..............................................................................................................................26
6.5 Client managemnet ......................................................................................................................27
6.6 Incoming call log .......................................................................................................................28
The seventh chapter (Client inquiry using) ...................................................................................28
7.1 Client inquiry installation.............................................................................................................29
7.2 How to use recording sysem client ............................................................................................29
7.3 According to channel inquiry recording in client.........................................................................31
1
Advertisement
Table of Contents
Summary of Contents for Telecom VoiceSoft
-
Page 1: Table Of Contents
VoiceSoft Phone Recording System User’s Manual Contents The first chapter: Introduction......................2 The second chapter: Main Function....................3 The third chapter: Installation and connection................4 3.1 PC Configuration ...........................4 3.2 Recording box (VSP-02, VSP-04U, VSP-08U）installation and connection .......4 The fourth chapter: Function Setting and index................12 The fifth chapter: Software operation....................13... -
Page 2: The First Chapter: Introduction
"www.tmtvn.com", or call our technic department number +84 8 3511 9567.Our VoiceSoft will make great efforts to improve our user manual, and if you have any important idea you can tell us by any way. Thanks! THIEN MINH TELECOM CO., LTD V2.2... -
Page 3: The Second Chapter: Main Function
VoiceSoft Phone Recording System User’s Manual The second chapter: Main Function 1-Multi-language Supporting Window2000/NT/XP/2003/VISTA Simplified. 2-Phone Recording The system has Pressure Control, Key Control, Sound Control and so on..Start time of recording can be set freely –can record some duration , or record whole a day. Can set 4 disk at most, which is harddisk or subarea. -
Page 4: The Third Chapter: Installation And Connection
VoiceSoft Phone Recording System User’s Manual 11-FTP backup (Long-distance inquiry) Through the FTP backup function, it can backup the recording file to the server directly. 12-Call Charge It can do some call charge if you connecting with PBX, and not need to buy charge software. - Page 5 VoiceSoft Phone Recording System User’s Manual...
- Page 6 VoiceSoft Phone Recording System User’s Manual 3.2.2 Software installation Fox example model VSP-02 , Windows XP, other model’s installation way please refer to the “installation user manual” file in CD.The software installation divides into driver installation and main program installation two parts.
- Page 7 VoiceSoft Phone Recording System User’s Manual D- Click “install”,as pic below. Click “next”….. Click “Continue”. Then click “Finish” ..
- Page 8 VoiceSoft Phone Recording System User’s Manual Main program installation ( Must be install ) For example VSP-02, Windows XP operation system. A- Open CD and run folder “setup.exe”file in CD VSP, as pic 3.2.2-5.
- Page 9 VoiceSoft Phone Recording System User’s Manual Pic 3.2.2-5 B- One moment, it appears pic 3.2.2-6, and click “Next”. Pic.3.2.2-6 C- It appears pic 3.2.2-7, click “Yes”. Pic.3.2.2-7 D- In pic 3.2.2-8, input “User Name” and “Company Name”, or as default...
- Page 10 VoiceSoft Phone Recording System User’s Manual Pic.3.2.2-8 E- It will appear pic 3.2.2-9, currently is the default installation route, if you need to amend the installation route of recoding box, please click”Browse”, If not need to amend it, it can click”Next” directly.
- Page 11 VoiceSoft Phone Recording System User’s Manual Pic.3.2.2-10 G- After finishing the installation, click “Finish”, and finish installation. As pic 3.2.2-11. Pic 3.2.2-11 H- It will build up one shortcut key on the desktop after you finish installation. as pic 3.2.2-12. Double click the shortcut key and run the recording...
-
Page 12: The Fourth Chapter: Function Setting And Index
VoiceSoft Phone Recording System User’s Manual Pic 3.2.2-12 The Fourth chapter: Function Setting and index 4.1 About login system. Default user name and password: admin. In system default status , if not login the system and it can not to do any operations. -
Page 13: Main Interface And Channel Status Introduction
VoiceSoft Phone Recording System User’s Manual input ‘127.0.0.1”and click ‘Save’ C-After finish the second step above, then “Startup the popup”it will ok. The detailed introduction please refer to the sixth chapter. 4.8 About how to set “User /Number”. For example, I have installed one pcs recording system of 2 ch, and I want to make the user of 02ch is “Market department Mr.Xiaowang”, about the setting is :... -
Page 14: The Fifth Chapter: Software Operation
VoiceSoft Phone Recording System User’s Manual The fifth chapter: Software operation 5.1 Main working interface and channel status Channel monitoring windows Conversation records monitoring windows Main working interface and channel status VSP-02 Main working interface and channel status VSP-04U... - Page 15 VoiceSoft Phone Recording System User’s Manual Main working interface and channel status VSP-08U Channel status : For Dialing-call, “ 0000100 ” is Incoming call,Green color stands for Blue stands for outgoing calls ,“6664777”stands for the outgoing calls number, “01”stands for the channel number of the lines, and can set the number of the users of channel name.
-
Page 16: Login System
VoiceSoft Phone Recording System User’s Manual B - Icon interpretation of Channels: Idle(line is routed) Monitor Incoming call Sound Control Sound control Hooking off USB Disconnection Recording 5.2 Login 1-Login:After input user name and password, can login.Different users have different authorization. - Page 17 VoiceSoft Phone Recording System User’s Manual Pic 5.3.1-1 User / call number: Dblclick to input user and call number of the channel, it can be inputed Chinese, English and so on.As pic 5.3.1-1 Monitor: Can set to monitor one route or not to do.
-
Page 18: Harddisk Management
VoiceSoft Phone Recording System User’s Manual start-up recording when the recording system sound reach 18 decibel.It will stop recording when it under 18 decibel and 5 sec.(Parameter Setting –Recording Item-begin to count recording seconds.) 5.3.2 Harddisk management Recording memory: Empty memory of every system of operation disk is less than reserve memory set by system, system will delete foremost file, of which memory is equal to deletion memory set by system For example: Picture 1.4, the recording... -
Page 19: Extension Setting (Popup Incoming Call Number Popup System)
VoiceSoft Phone Recording System User’s Manual Description of password option: Use system password protection: If choosing the option , System can enter when instruction protectionis needed automatically. Other option: It means it is protected if the option marked, so that the admin can operate. -
Page 20: Voice Playing Mode Setting
VoiceSoft Phone Recording System User’s Manual Department: The department of extension. Channels: Stands for extension channel. For example extension “1001” channel is “01,02”, and stands for 01ch and 02 ch will popup the client information of “1001” when it has incoming call of outside line..And it will not popup ther incoming call if iother channels about “1001”.Please use “,”... -
Page 21: Ftp Backup
VoiceSoft Phone Recording System User’s Manual C - After setting the recording system will hide at background, it can use hot key “Ctrl+Alt+S” to find it.“ 5.3.7 FTP Backup This function use need “Internect”. Open “FTP auto backup “function, then setting FTP server IP address, user and password, save place , port and so on.Normally is “21”... -
Page 22: Recording Inquiry
VoiceSoft Phone Recording System User’s Manual 5.4 Recording Inquiry By this function, user can play , delete, make interpretation, and print the recording file and so on.. Introduction:Only after clicking recording record, can play , make interpretation, back-up and delete the file and so on.If mark with “#”, it means the record has finished. - Page 23 VoiceSoft Phone Recording System User’s Manual Pick-up file:If you want to copy one important recording log to the other colleague listen, and you can do as the step: A - Open”Recording Inquiry”. B - Choose you need copy the recording log, click right and it will popup one menu, as pic above.
-
Page 24: Monitor
VoiceSoft Phone Recording System User’s Manual Examples of inquiry: A - If you want to inquire the number 6661, you can input“6661”in the “dial a number”cote , and click “display the result of inquiry”, then all the recording record of number “6661” will be filtrated. -
Page 25: The Sixth Chapter: Popup Client Information Popup System
VoiceSoft Phone Recording System User’s Manual The conversation monitor quality will get some influence if use the monitor function in network environment, It need use monitor real time tool to operate it. Local area network (LAV) monitor real time. For example: One company have two pcs PC, and their IP address is 192.168.1.2, 192.168.1.3, and the PC 192.168.1.2 install phone recording system, If I want to... -
Page 26: Network Version Popup Setting Mode
VoiceSoft Phone Recording System User’s Manual Pic.6.2-1 Pic.6.2-2 B - Click ” Startup Popup ” at recording main program, and it will popup this system. As pic 6.2-2. 6.3 Network version(LAN)popup setting way: For example VSP Recording Normal Version. A - Each PC will install the main program in LAN, about the recoridng system server, click”start”---“running”, and input “G:\vsp\setup.exe”... -
Page 27: Client Managemnet
VoiceSoft Phone Recording System User’s Manual Pic 6.4-1 Pic.6.4-2 6.5 Client management: Add new client: Click” client informaion” ”—>“add”, and it can according to the content to add the client information. Editor: Double click the editing client, click” modification” after finish editting. -
Page 28: Incoming Call Log
VoiceSoft Phone Recording System User’s Manual The client information popup by appointed extension:It can set as pic blow, when Mr Wu enter incoming call, it will popup by extension “1001” ‘s PC. 6.6 Incoming call log It can save the detailed history incoming call record in the incoming call log database, the user also can choose to educe to Excel. -
Page 29: Client Inquiry Installation
VoiceSoft Phone Recording System User’s Manual 7.1 Recording system inquire client install VoiceSoft A - Insert the recording system CD into CD-ROM, ( in case of G is CD driver ), click “Start” —>”Run” G:\ Client\Setup.exe, and finish the installation according to the guide. - Page 30 VoiceSoft Phone Recording System User’s Manual 图 7.2-2 “Browse” button Pic 7.2.2 Description of Synthesis Inquiry Channels: Can choose channels inquired, blank means all channels. User/Number: Can choose the user/number , which will be inquired, blank means all user/number. Time: Can set beginning or finishing of inquiry.
-
Page 31: According To Channel Inquiry Recording In Client
VoiceSoft Phone Recording System User’s Manual 7.3 According to the appointed channel inquire the recording system at recording system. According to the popedom to inquire the recording in recording inquire client, for example, only inquire ch01 and ch02 recording , the steps is : A - Double click the “VSP_Client”shortcut on the desktop, running recordiing inquire...
Need help?
Do you have a question about the VoiceSoft and is the answer not in the manual?
Questions and answers