Ativa A241 User Manual page 39

Troubleshooting
Problem
My calls fade or cut in
and out while I'm using
my handset .
My caller ID isn't
working .
My answering
machine is not
recording messages .
I cannot hear recorded
messages .
3
Suggestion
• Press the CHAN button while on a call until the interference has been eliminated .
• Other electronic products can cause interference with your cordless phone . Try installing your
phone as far away from these types of electronic devices as possible: wireless routers, radios,
radio towers, pager towers, cell phones, intercoms, room monitors, televisions, personal computers,
kitchen appliances and other cordless phones
• Microwaves operate on the same frequency as your phone . It is normal to experience static on
your phone while the microwave is running . Do not install this phone in the same outlet or near
the microwave .
• If your phone is plugged in with a modem or surge protector, plug the phone (or modem/surge
protector) into a different location . If this solves the problem, re-locate your phone or modem
farther apart from one another, or use a different surge protector .
• Relocate your phone to a higher location . The phone will get better reception not installed in a
low area .
• If the other phones in your home are having the issue, the problem is in your wiring or local service .
Contact your local telephone company (charges may apply .)
• Caller ID is a subscription service. You must subscribe to this service for this feature to work on
your phone .
• Your caller must be calling from an area that supports caller ID .
• Both you and your caller's telephone companies must use caller ID compatible equipment .
• Make sure system is turned ON (the Answer ON/OFF LED is illuminated .) .
• Make sure the announce only feature is set to OFF .
Using the base volume control, raise the volume to a comfortable listening level .
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