Getting Help; Locating Your System Service Tag; Contacting Dell; Documentation Feedback - Dell PowerVault MD3860f Owner's Manual

Getting help

Locating your system service tag

Your system is identified by a unique Express Service Code and Service Tag number. The Express Service
Code and Service Tag are found on the front of a physical DR Series system by pulling out the
information tag. This can also be found on the support tab in the GUI. This information is used by Dell to
route support calls to the appropriate personnel.

Contacting Dell

NOTE: Dell provides several online and telephone-based support and service options. If you do not
have an active Internet connection, you can find contact information on your purchase invoice,
packing slip, bill, or Dell product catalog. Availability varies by country and product, and some
services may not be available in your area.
To contact Dell for sales, technical support, or customer-service issues:
1. Go to dell.com/support.
2. Select your country from the drop-down menu on the top left corner of the page.
3. For customized support:
a. Enter your system service tag in the Enter your Service Tag field.
b. Click Submit.
The support page that lists the various support categories is displayed.
4. For general support:
a. Select your product category.
b. Select your product segment.
c. Select your product.
The support page that lists the various support categories is displayed.

Documentation feedback

If you have feedback for this document, write to documentation_feedback@dell.com. Alternatively, you
can click on the Feedback link in any of the Dell documentation pages, fill out the form, and click Submit
to send your feedback.
6
53