Panasonic KX-NCP500 Programming Manual page 105

Q How do I set the queuing operation for an Incoming Call Distribution group?
A •
Perform the following steps:
1.
On the 5.15 [3-5-2] Incoming Call Distribution Group—Queuing Time Table
screen, set the actions as required for each queuing table.
2.
On the 5.13 [3-5-1] Incoming Call Distribution Group—Group Settings screen,
from the Queuing Time Table tab, select the number of the Queuing Time Table
to use in each time mode.
Q How do I add an extension as a member of an Incoming Call Distribution (ICD)
group?
A •
Perform the following steps:
1.
On the 5.14 [3-5-1] Incoming Call Distribution Group—Group Settings—
Member List screen, from the Incoming Call Distribution drop-down list, select
the group you want to modify.
The ICD group must have an extension number set.
2.
Enter the extension number of the extension you want to add in a blank cell of the
Extension Number column.
3.
Set Delayed Ring as necessary.
4.
Click Apply.
Note that it is necessary to set the extension number of the ICD group in advance.
Q I cannot set system speed dialling numbers from PC Console.
A •
Set the COS of the extension to which PC Console is connected to Manager class, by
setting Manager on the Manager tab of the 4.12 [2-7-1] Class of Service—COS
Settings screen to "Enable".
•
System speed dialling numbers can only be edited by one PC Console at a time.
Q I have set FWD through system programming, but calls are still not being forwarded.
A •
Perform the following steps:
1.
Check that the Forward / DND settings of the target extension on the 6.3 [4-1-2]
Wired Extension—FWD/DND or 6.12 [4-2-2] Portable Station—FWD/DND
screen are set to one of the forwarding settings.
2.
Create a FWD button on the target extension if one does not already exist.
3.
Press the FWD button so that it changes to FWD status.
2.7.1 Frequently Asked Questions (FAQ)
PC Programming Manual 105