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Troubleshooting; Warranty - Electrolux Precision Owner's Manual

Brush roll clean
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TROUBLESHOOTING

For your safety, turn vacuum cleaner off and unplug power cord before
attempting to resolve problems.
PROBLEM
POSSIBLE CAUSES
Motor will not start or suddenly stops
Unit not connected to power source
Switch not turned on
Themal cut-off has operated
No suction. Vacuum cleaner does not pick
Blockage in air path
up lint or dirt
Dust cup full
Dust Cup Filter clogged
Hepa Filter clogged
Dust Cup Filter not in place
Switch not on proper setting
* Turbo nozzle clogged (selected models only)
No suction on the handle
Wand not released
Dust cup will not lock into vacuum cleaner
Dust Cup Filter not in place
Quick Release handle will not lock into
Telescopic wand is extended
vacuum cleaner
Red "check brush roll" indicator light is on
Object caught in brush roll
Brush roll not positioned properly
Brush roll not operating properly
Note: "Check brush roll" indicator light turns
on when brush roll is not turning. Brush roll
motor will shut off to prevent damage to motor.
Brushroll Clean
will not work when pedal
If used for more than 20 seconds consecutively or
is engaged
concurrently within a short period, ShearClean will
need approximately 1 minute to reset
Brushroll will not turn
Using brushroll clean pedal on high pile rug/carpet
Note: Any servicing of the vacuum other than described in this manual shall only be performed by an authorized service representative.
SOLUTION
• Push plug securely into outlet
• Try another outlet or check circuit breaker
• Check plug and cord for damage
• Correct the cause of motor overheating. See thermal cut-off information
clean out areas #1 & #2
• Empty dust cup
if dust cup does not look full
-
-
sories
• Remove and clean debris from turbo nozzle
• Press Wand Release button
• Place end of wand into opening at back of vacuum and align ribs into
grooves
• Unplug vacuum, remove debris and threads from brush roll. Depress
brush roll reset button, plug in unit, and continue.
• Check brush roll for threads and debris. Clean if needed
• Make sure both ends of brush roll are free of debris and secured properly
so roll can rotate freely
• Do not use Brush Roll Clean
for one minute. Feature should then return
to normal function

WARRANTY

FOR SALES IN AUSTRALIA & NEW ZEALAND
APPLIANCE: FLOOR CARE
This document sets out the terms and conditions of the product warranties for Electrolux Appliances. It is an important document. Please keep it with your proof
of purchase documents in a safe place for future reference should you require service for your Appliance.
1.
In this warranty
(a)
'acceptable quality' as referred to in clause 10 of this warranty has the
same meaning referred to in the ACL.
(b)
'ACL' means Trade Practices Amendment (Australian Consumer Law)
Act (No.2) 2010.
(c)
'Appliance' means any Electrolux product purchased by you
accompanied by this document, but excludes batteries or
battery packs.
(d)
'ASC" means Electrolux Authorised Service Centre'.
(e)
'Electrolux' means Electrolux Pty Ltd of 57– 63 Fairchild Street,
Heatherton, VIC 3202 ABN 21 000 015 136 in respect of Appliances
purchased in Australia and Electrolux (NZ) Limited of 3-5 Niall
Burgess Road, Mount Wellington, in respect of Appliances purchased
in New Zealand.
(f)
`major failure' as referred to in Clause 10 of this warranty has the same
meaning referred to in the ACL and includes a situation when an
Appliance cannot be repaired or it is uneconomic for Electrolux, at its
discretion, to repair an Appliance during the Warranty Period.
(g)
'Warranty Period' means:
(i)
where the Appliance is used for personal, domestic or
household use (i.e. normal single family use) as set out in the
instruction manual, the Appliance is warranted against
manufacturing defects in Australia and New Zealand for 24 months
following the date of original purchase of the Appliance;
(ii)
where the Appliance and accessories (including nozzles, brushes
or other cleaning attachments) are used for commercial purposes
(including being used to directly assist a business or where the
Appliance is used in a multi-family communal or share type
environment), the Appliance will then be warranted against
manufacturing defects in Australia for 3 months and in New
Zealand for 3 months, following the date of original purchase of
the Appliance.
(iii) "Batteries or battery packs ("Batteries") supplied with your
Appliance are a consumable item. When used under normal
conditions, Electrolux warrants Batteries supplied with your
purchase. During the first 3 months from the date of first purchase
Electrolux will replace any defective Batteries. Reduction in Battery
runtime due to Battery age or use is considered normal and is not
a defect and is not covered by this warranty. New Batteries can be
purchased for your Appliance and, for safety reasons, it is
important to ask your Appliance or battery supplier to complete the
Battery change over for you.
(h)
'you' means the purchaser of the Appliance not having purchased the
Appliance for re-sale, and 'your' has a corresponding meaning.
2.
This warranty only applies to Appliances purchased and used in Australia
or New Zealand and is in addition to (and does not exclude, restrict, or
modify in any way) any non-excludable statutory warranties in Australia
or New Zealand.
3.
During the Warranty Period Electrolux or its ASC will, at no extra charge if
your Appliance is readily accessible for service, without special equipment
and subject to these terms and conditions, repair or replace any parts which it
considers to be defective. Electrolux or its ASC may use remanufactured parts
to repair your Appliance. You agree that any replaced Appliances or parts
become the property of Electrolux. This warranty does not apply to vacuum
bags, filters or similar perishable parts.
4.
Parts and Appliances not supplied by Electrolux are not covered by
this warranty.
5.
You will bear the cost of transportation, travel and delivery of the Appliance to
and from Electrolux or its ASC. If you reside outside of the service area, you
will bear the cost of:
(a)
travel of an authorised representative;
Electrolux Customer Service 1300 366 366 (AUS) / 0508 730 730 (NZ)
(b)
transportation and delivery of the Appliance to and from Electrolux
or its ASC, In all instances, unless the Appliance is transported by
Electrolux or an Electrolux authorised representative, the Appliance is
transported at the owner's cost and risk while in transit to and from
Electrolux or its ASC.
6.
Proof of purchase is required before you can make a claim under
this warranty.
7.
You may not make a claim under this warranty unless the defect claimed is
due to faulty or defective parts or workmanship. Electrolux is not liable in the
following situations (which are not exhaustive):
(a)
the Appliance is damaged by:
(i)
accident
(ii)
misuse or abuse, including failure to properly maintain or service
(iii) normal wear and tear
(iv) power surges, electrical storm damage or incorrect power supply
(v)
incomplete or improper installation
(vi) incorrect, improper or inappropriate operation
(vii) insect or vermin infestation
(viii) failure to comply with any additional instructions supplied with
the Appliance;
(ix) suction of any liquids or building materials (including plaster or
concrete dust)
(b)
the Appliance is modified without authority from Electrolux in writing;
(c)
the Appliance's serial number or warranty seal has been removed
or defaced;
(d)
the Appliance was serviced or repaired by anyone other than Electrolux,
an authorised repairer or ASC.
8.
This warranty, the contract to which it relates and the relationship between
you and Electrolux are governed by the law applicable where
the Appliance was purchased. Where the Appliance was purchased in New
Zealand for business purposes the Consumer Guarantee Act does not apply.
9.
To the extent permitted by law, Electrolux excludes all warranties and
liabilities (other than as contained in this document) including liability for any
loss or damage whether direct or indirect arising from your purchase, use or
non use of the Appliance.
10. For Appliances and services provided by Electrolux in Australia, the
Appliances come with a guarantee by Electrolux that cannot be excluded
under the Australian Consumer Law. You are entitled to a replacement or
refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the Appliance
repaired or replaced if the Appliance fails to be of acceptable quality and the
failure does not amount to a major failure. The benefits to you given by this
warranty are in addition to your other rights and remedies under a law in
relation to the Appliances or services to which the warranty relates.
11. At all times during the Warranty Period, Electrolux shall, at its discretion,
determine whether repair, replacement or refund will apply if an Appliance has
a valid warranty claim applicable to it.
12. For Appliances and services provided by Electrolux in New Zealand, the
Appliances come with a guarantee by Electrolux pursuant to the provisions of
the Consumer Guarantees Act, the Sale of Goods Act and the Fair Trading Act.
13. To enquire about claiming under this warranty, please follow
these steps:
(a)
carefully check the operating instructions, user manual and the terms
of this warranty;
(b)
have the model and serial number of the Appliance available;
(c)
have the proof of purchase (eg an invoice) available;
(d)
telephone the numbers shown below.
14. You accept that if you make a warranty claim, Electrolux and its ASC may
exchange information in relation to you to enable Electrolux to meet its
obligations under this warranty.

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