Page 1 ICX Version 4.0 (International) Issued December 1999...
Page 2 The information contained in this document is subject to change without notice and should not be construed as a commitment by the Matsushita Communication Industrial Co. Ltd. (MCI). MCI reserves the right, without notice, to make changes to equipment design as advances in engineer- ing and manufacturing methods warrant.
Page 3 Chapter 1. About This Manual If you are using this manual for a single System, make note of its software version in the following table. This information may be referenced by technicians or owners of the System. Software version information for systems shipped with this document CPC Model: Software Version: Organization...
Page 4 Chapter 1. About This Manual Section 700 - Operation Purpose The purpose of this manual is to provide an overview of feature operations and requirements. Where applicable, the following types of information are provided for each feature: Types of information Purpose Description Provides an overview of how the feature works and,...
Page 5 Section 700 - Operation Chapter 1. About This Manual System Speed Dial TAPI Telephony Application Programming Interface Toll Restriction Service ICX-40-700 ICX (International) issued December 1999...
Page 6 Chapter 1. About This Manual Section 700 - Operation ICX (International) issued December 1999 ICX-40-700...
Page 7 Chapter 2. List of Features This chapter contains the following tables which list the features available with the system: Table 2-1. Maintenance Features Table Page System Features Maintenance Features Extension Features : Available : Not Available : Available but limited ICX-40-700 ICX (International) issued December 1999...
Page 8: Table Of Contents
Chapter 2. List of Features Section 700 - Operation Table 2-2. System Features Topic Page V1.0 V2.0 V2.5 V3.0 V3.5 V4.0 V1.0 AEC Disconnect Attendant Groups Automatic Call Distributor Automatic Route Selection Automatic Exchange Line to Exchange Line Transfer Background Music/MOH Separation Battery Backup Building Block Expansion Capability Built-In Voice Mail Unit...
Page 9 Section 700 - Operation Chapter 2. List of Features Topic Page V1.0 V2.0 V2.5 V3.0 V3.5 V4.0 V1.0 3-40 Programming Devices 3-40 QSIG ISDN Lines 3-40 Ringing Modes 3-42 System Speed Dial TRS Override 3-42 Station Message Detail Recording (Call Logging) 3-45 Toll Restriction Service 3-45...
Page 10 Chapter 2. List of Features Section 700 - Operation Table 2-4. Extension Features Topic Page V1.0 V2.0 V2.5 V3.0 V3.5 V4.0 V1.0 Absence Message Account Codes Attendant Group Calls Auto Repeat Dial Background Music 5-10 Busy Override 5-11 Callback Request 5-12 Call Forwarding 5-16...
Page 11 Section 700 - Operation Chapter 2. List of Features Topic Page V1.0 V2.0 V2.5 V3.0 V3.5 V4.0 V1.0 5-66 Onhook Dialing 5-67 Paging 5-68 Reset Call 5-68 Ringing Line Preference 5-69 Room Monitoring 5-71 Silent Monitor 5-72 Speed Dialing 5-82 Station Lockout 5-84 Timed Reminder Call...
Page 12 Chapter 2. List of Features Section 700 - Operation This page intentionally left blank. ICX (International) issued December 1999 ICX-40-700...
Page 13: Aec Disconnect
Chapter 3. System Features System Features are either available on a system-wide basis or aid in the overall administration of the System. This chapter contains detailed descriptions of the following System Features: Topic Page AEC Disconnect Attendant Groups Automatic Call Distributor Automatic Route Selection Automatic Exchange Line to Exchange Line Transfer Background Music/MOH Separation...
Page 14 Chapter 3. System Features Section 700 - Operation Topic Page Day/Night System Mode 3-18 Manual Day/Night Mode 3-19 Automatic Day/Night Mode 3-21 Digital Pad 3-22 Direct Inward System Access 3-22 Distinctive Ringing 3-23 Door Box 3-23 Door Box Sensor 3-24 Exchange Line Access Groups 3-24 Extension Interface...
Page 15 Section 700 - Operation Chapter 3. System Features Topic Page Non-Blocking Architecture 3-38 Power Failure Transfer 3-39 Power On Maintenance 3-39 Programming Devices 3-40 PC-Based Customizing Tool 3-40 QSIG ISDN Lines 3-40 Ringing Modes 3-40 Day 1/ Day 2/Night Ringing 3-41 Day 1/ Day 2/Night Delayed Ringing 3-41...
Page 16: Aec Disconnect
Chapter 3. System Features Section 700 - Operation AEC Disconnect Version 2.0 or Higher Description This feature allows the System to send a disconnect signal of 1 second to an analog device indicating that the calling party has hung up (terminated the call). This feature is useful with a Third-party Voice Mail or an Answering Machine.
Page 17: Automatic Call Distributor
Section 700 - Operation Chapter 3. System Features • Call reversion • Call forwarded to Attendant Hunt Group Automatic Call Distributor Description The System provides an optional Automatic Call Distributor (ACD) for efficient presentation, handling, and management of incoming calls to one or more groups of specialized users. This optional Built-in ACD is contained on a single circuit card that is installed in the System.
Page 18: Automatic Route Selection
Chapter 3. System Features Section 700 - Operation Considerations • For more information, see Section 520 - Built-In ACD Reference Manual. Automatic Route Selection Description When Automatic Route Selection (ARS) is enabled, the system follows a preselected route for calls. Usually the selected routing is the least cost route.
Page 19: Background Music/Moh Separation
If using Battery Backup, backup batteries must be installed in each cabinet. A fully loaded System will operate at least 30 minutes on backup batteries for the ICX, and for at least 15 minutes with the S-ICX. Hardware Requirements •...
Page 20: Built-In Voice Mail Unit
Chapter 3. System Features Section 700 - Operation Up to 2 expansion cabinets may be connected to a base cabinet. When a fourth cabinet is required, another base cabinet is installed. Up to 2 expansion cabinets may be connected to the second base cabinet.
Page 21: Call Progress Tones
Section 700 - Operation Chapter 3. System Features Call Progress Tones Description The System supplies a full array of call progress tones. These tones provide audible indications of the status of calls and include dial tone, busy tone, ringback tone, error tone, confirmation tone, and splash tone.
Page 22: Caller Id Alpha Tagging (U.k. Only)
Chapter 3. System Features Section 700 - Operation Caller ID Alpha Tagging (U.K. Only) Description If the received Caller ID phone number matches any number in the System Speed Dials (SSD000- SSD199), then the associated System Speed Dial name can be displayed as the Caller ID information. Alternatively, the DID name may be displayed instead.
Page 23: Class Of Service 7 7 7 4 4 4
Section 700 - Operation Chapter 3. System Features Class of Service Description A Class of Service (COS) allows or restricts access to a group of features or functions. For instance, an Extension COS may allow Call Forwarding features. In the System, both extensions and exchange lines use classes of service.
Page 24: Class Of Service - Extension Feature
Chapter 3. System Features Section 700 - Operation Class of Service - Extension Feature Extension COS allows or restricts access to certain extension features. (The extension features are described later in this manual.) Each extension is assigned to one of 16 classes of service (00-15). The following table shows the features that can be enabled/disabled for each Extension COS.
Page 25 Section 700 - Operation Chapter 3. System Features Class of Service Features Manual Camp-On Receive (Allow/Restrict) Callback Request Send (Allow/Restrict) Callback Request Receive (Allow/Restrict) Exchange Line Queuing (Allow/Restrict) Manual DND Override Send (Allow/Restrict) Forced DND Override (Allow/Restrict) 8-Party Conference (Allow/Restrict) Voice Call Send (Allow/Restrict) Voice Call Receive (Allow/Restrict) Dial Tone Stop (Allow/Restrict)
Page 26: Class Of Service - Extension (Station) Timers
Chapter 3. System Features Section 700 - Operation Class of Service - Exchange Line to Exchange Line Restriction Exchange Line to Exchange Line COS allows or restricts call transfers from one exchange line to another exchange line based on the originating and receiving exchange line COS. Class of Service - Extension (Station) Timers Version 3.0 and higher Prior to CPC Version 3.0, timers related to certain extension functions such as the Hold Recall Timer...
Page 27: Dil Ringing
Section 700 - Operation Chapter 3. System Features Depending on the assignments in the DID Table, names or exchange line numbers are displayed. (Names can be up to 10 digits long.) DID Ringing can be very useful by sending calls directly to a specific extension, hunt group, etc. based upon the number dialed.
Page 28: Dil Delayed Incoming Ring Enhancement
Chapter 3. System Features Section 700 - Operation DIL Delayed Incoming Ring Enhancement Version 4.0 and higher Prior to Version 4.0, a DIL call that was not answered by the Immediate Ringing extension was simultaneously passed to all other extensions in the MCO if Delayed Ringing was set. Beginning with Version 4.0, an incoming DIL call that is not answered can be passed to a single Delayed Ring destination or to all extensions with an MCO key that includes the incoming exchange line.
Page 29: Multiple Ringing
Each card supplies 8 circuits that can be individually configured for either loop start operation. For S-ICX, VB-44514 Loop Start Exchange Line interface is also available. This card supplies 4 circuits. Loop Start exchange lines are useful in preventing call collision Hardware Requirements •...
Page 30: Day/Night System Mode
B). A maximum of 18 units may be utilized in a fully equipped system. When all 30 or 24 channels on a unit are utilized, 3 slot positions are required. S-ICX: A maximum of 1 ISDN-PRI unit may be installed ina S-ICX system with CPC-HS. Up to 2 ISDN-PRI units may be installed in a S-ICX system with CPC-HM.
Page 31: Manual Day/Night Mode
Section 700 - Operation Chapter 3. System Features Typically, the Day mode is used for normal call processing of outside calls, TRS calls, and attendant calls. The second day mode (Day 2) may be used for alternative call handling such as during a lunch break, etc.
Page 32 Chapter 3. System Features Section 700 - Operation Operation To switch Day/Day 2/Night modes using Feature Access Codes (CPC Ver. prior to 3.0): Switch Mode Procedure Indication Toggle Day 1, 1. Press the ON/OFF key. Intercom dial tone Day 2, and Night ON/OFF LED lights Modes 2.
Page 33: Automatic Day/Night Mode
Section 700 - Operation Chapter 3. System Features Switch Mode Procedure Indication Day 2 Mode 1. Press the ON/OFF key. Intercom dial tone ON/OFF LED lights 2. Enter 761 (UK/HK) or 761# for the Day 2 Feature code. 3. Press the ON/OFF key ON/OFF LED goes off Green LED lights Night 1 Mode...
Page 34: Digital Pad
Chapter 3. System Features Section 700 - Operation The Automatic Day/Night modes may be set in User Maintenance. See “Set Mode Schedule” on page 4-14, “Set Special Day Mode” on page 4-22, “Set Exception Day Mode” on page 4-10, and “Set Day of Week Mode”...
Page 35: Distinctive Ringing
Section 700 - Operation Chapter 3. System Features To make a DISA call to an outside number: Action Result 1. From an outside location, enter the DISA exchange line DISA dial tone number. 2. If an incoming DISA code is assigned enter the DISA code (up to 10 digits).
Page 36: Door Box Sensor
Hardware Requirements • The door box requires a Door Box Adaptor (VB-43701), Door Box (VA-43705), and Door Opener. Door openers are not sold by Panasonic; however, they can be purchased from an electronics dealer. • Up to 2 Door Boxes can be connected to a Door Box Adaptor and utilize the same exchange line.
Page 37: Extension Interface
Integrated Services Digital Network (ISDN) - Basic Rate Interface (BRI) S-point devices • ISDN-Primary Rate Interface (PRI) S-point devices Digital Key Telephones The System supports the complete line of Panasonic proprietary Digital Key Telephones. These models include: U.K. Others • 12 key-Standard...
Page 38: Dp/Dtmf Slts
Feature access codes can be used when replacing another PBX system with an ICX or S-ICX system. Rather than learning the new access codes, the System feature access codes can be changed to match the old system.
Page 39: Hunting Groups
Section 700 - Operation Chapter 3. System Features Hunting Groups Description Hunting allows calls to be automatically transferred among a preselected group of phones. If a phone is busy or there is no answer in a set amount of time, the call will hunt to the next phone in the hunt group.
Page 40: Internal Hold Tone
Chapter 3. System Features Section 700 - Operation Circular Hunt Group Circular Hunt Group initiates hunting in a specified group for calls made to a member extension in the group. If the called member of the hunt group is busy, the System begins hunting forward to the end of the group and then moves forward from the first member of the group.
Page 41: Mco Tenant Group
480-port system: 1 to 60 MCO tenant groups • 576-port system: 1 To 72 MCO tenant groups • S-ICX: 1 to 12 MCO tenant groups Considerations • When you first assign an exchange line to an Exchange Line Tenant Group from the initial setting of (0), the system automatically assigns the exchange lines as a member of the same number MCO Exchange Line Group (FF5-2 and FF5-3).
Page 42: Music-On-Hold
Considerations • In case of S-ICX, only one input is used for both of BGM and MOH for CPC-HS card. Important: A license may be required from the American Society of Compos- ers, Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the MOH feature.
Page 43 Section 700 - Operation Chapter 3. System Features Action Result 3. Press the * key. 4. Enter 2 for the Extension Name Assignment mode. NO.=> NAME displays 5. Enter the extension number. 6. Press the HOLD key. displays (where A B C D E F XXX XXX = extension number) 7.
Page 44 Chapter 3. System Features Section 700 - Operation Example 1. Large-Display Phone To enter D: a. Press the first soft key on the top left. b. Press the fourth FF key from the left on the bottom row. To enter o: a.
Page 45 Section 700 - Operation Chapter 3. System Features Example 2. Small-Display Phone Refer to the following diagram to determine which one-touch key to press. (See step 7-8 above.) a b c d e f g h i j k l m n o p q r s t u v w x y z : &...
Page 46: Speed Dial Name Assignments
Chapter 3. System Features Section 700 - Operation b. Press the third FF key from the left on the bottom row. Considerations • Extension names can be up to 10 characters in length. • The ability to make extension name assignments is allowed/restricted to anyone with a COS that allows access to User Maintenance features.
Page 47 Section 700 - Operation Chapter 3. System Features Action Result A B C D E F PXX displays (where PXX 5. Press the up or down arrow key to display the desired PSD bin number. = desired PSD bin number) 6.
Page 48 Chapter 3. System Features Section 700 - Operation Action Result 8. Enter the speed dial name: • If using a large-display phone, press the soft key next to the desired row of letters. (See Example 1 on page 3-32.) • If using a small-display phone press the appropriate one-touch key.
Page 49: Network Facilities
Section 700 - Operation Chapter 3. System Features Considerations • PSD names can contain a maximum of 7 characters. SSD names can contain a maximum of 16 characters. • The ability to make extension name assignments is allowed/restricted to anyone with a Class of Service (COS) that allows access to User Maintenance features.
Page 50: Network Centralized Voice Mail
Chapter 3. System Features Section 700 - Operation Network Centralized Voice Mail Version 3.5 and higher Network Centralized Voice Mail allows one primary voice mail system to support the network. (This feature does not apply to integrated Voice Mail or Built-In Voice Mail.) Network Extension Calling Network Extension Calling allows you to reach an extension on another PBX.
Page 51: Power Failure Transfer
TSW288. The CPC-576 supports up to 576 ports and should be combined with time switch card TSW576. • S-ICX: The CPC-HS supports 78 (max. 32 extensions). The CPC-HM supports up to 132 ports (max. 64 extensions). Power Failure Transfer...
Page 52: Programming Devices
Chapter 3. System Features Section 700 - Operation Programming Devices Description The dealer may program the System either by using: • A digital key telephone equipped with display • A PC-Based Customizing Tool Telephone Programming The System can be fully programmed from an extension telephone equipped with 12 FF keys and a display.
Page 53: Day 1/ Day 2/Night Ringing
Section 700 - Operation Chapter 3. System Features • DID Day/Night Busy/Delayed Ringing • Busy Lamp Field (BLF) Ringing • BLF Delayed Ringing • Slide Ringing • Alarm Ringing Day 1/ Day 2/Night Ringing When the System is in Day 1 mode, calls can be directed to ring at one or more extensions or at a hunt group per the Day 1 ringing assignments.
Page 54: Busy Lamp Field Ringing
Chapter 3. System Features Section 700 - Operation Busy Lamp Field Ringing Extensions that have Direct Station Select (DSS)/BLF FF keys assigned may be set to ring on those keys. Considerations • ISDN phones may not set BLF ringing. • For more information on BLF ringing, see “Line Appearances”...
Page 55 Section 700 - Operation Chapter 3. System Features Various types of information are reported on the Call Logging record and each type of information occupies a set position in the Call Logging format (See Figure 3-1 on page 3-44.) One type of information is the “condition code”...
Page 56 Chapter 3. System Features Section 700 - Operation Figure 3-1. Output data format Format #1 T MM/DD HH:MM:SS HH:MM:SS NNNN TTTT dddddddddddddddddddddddd aaaaaaaaaa vvvvv Format #2 T MM/DD HH:MM:SS HH:MM:SS NNNN TTTT dddddddddddddddddddddddd aaaaaaaaaa vvvv dddddddddddddddd cccccccc mm:ss Condition Code: (I: Incoming call / D: DID.DDI incoming call / h: Hold incoming call / N: Network incoming call / S:DISA incoming call / t: Transfer incoming call / A: Abandoned Call / O: Outgoing call [Non LCR] / F: Call forward outside call / H: Hold outgoing call / L: LCR outgoing call / T: Transfer outgoing call / W: Closed Numbering call)
Page 57: Toll Restriction Service
Section 700 - Operation Chapter 3. System Features Considerations • A call must be answered to generate Call Logging data (e.g., answered by voice mail, call pickup, etc.) • You can specify which type of Call Logging data format is sent (i.e., either Format 1 - 80 characters or Format 2 - 120 characters).
Page 58: Virtual Port Used For Virtual Extension
As a result, waiting for the ringback to stop often delays connection times for calls from Voice Mail to extensions. By sending an answer signal, this feature provides quicker response time between the ICX or S-ICX and the Voice Mail system.
Page 59: Call Forward Id Code For Voice Mail
Forward ID code back to the Voice Mail system. • During transmission of the answer signal code, other DTMF digits and functions from the ICX or S-ICX extension are ignored. • The Voice Mail port must be assigned as a Voice Mail port connection.
Page 60: Disconnect Signal
Chapter 3. System Features Section 700 - Operation The prefix may be up to eight digits including 0-9, *, # and pause (REDIAL). The suffix may be up to eight digits including 0-9, *, # and pause (REDIAL). Considerations • Each pause is a fixed 1 second delay.
Page 61: Voice Mail Transfer Key
Section 700 - Operation Chapter 3. System Features Voice Mail Transfer Key Description The Voice Mail Transfer (VM/TRF) key allows you to transfer calls to voice mailboxes without waiting for voice mail to answer. You can assign a Voice Mail Transfer key from a phone or through system programing.
Page 62 Chapter 3. System Features Section 700 - Operation • The VM/TRF key can be used to transfer intercom as well as CO/Exchange line calls to a voice mailbox. • The Voice Mail Transfer ID codes are assigned in the Maintenance Programming section. Up to ten digits can be stored.
Page 63: Set Absence Messages
Chapter 4. User Maintenance This chapter contains detailed descriptions of the following system maintenance topics and features: Topic Page Introduction About User Programming Set Absence Messages Set Call Forward Busy Destination Extension Set Call Forward ID Codes for Voice Mail Set Call Forward No Answer Destination Extension Set Caller ID Logging Extensions Set Day of Week Mode...
Page 64: Introduction
Chapter 4. User Maintenance Section 700 - Operation Introduction User Maintenance provides several items that can be adjusted by the end user of the telephone system. The telephone system dealer is not required to make these changes. These items include settings for: •...
Page 65: Set Absence Messages
Section 700 - Operation Chapter 4. User Maintenance Moves to Extension Name menu Moves to Verified ID Code menu Moves to Call Forward ID Code menu Moves to Message Key ID Code menu Moves to System Mode menu Moves to Walking /Station Lock TRS Moves to TRF of CWRD FF10 Moves to CID Logging Ext.
Page 66: Set Call Forward Busy Destination Extension
Chapter 4. User Maintenance Section 700 - Operation Action Result 5. Enter the Message number (0-9). 6. Press the HOLD key. A B C D E F displays (where X = Absence Message number) 7. Enter the Absence Message (up to 15 characters): •...
Page 67: Set Call Forward Id Codes For Voice Mail
Section 700 - Operation Chapter 4. User Maintenance Operation To set a Call Forward Busy Destination Extension using either a large-display or small-display phone: Action Result 1. If not already in User Maintenance mode, enter User Main- tenance mode. (See “To enter User Maintenance mode:” on User MAINT displays page 4-3.) 2.
Page 68: Set Call Forward No Answer Destination Extension
Chapter 4. User Maintenance Section 700 - Operation Operation To set the Call Forward ID code: Action Result 1. If not already in User Maintenance mode, enter User Main- tenance mode. (See “To enter User Maintenance mode:” on User MAINT displays page 4-3.) 2.
Page 69: Set Caller Id Logging Extensions
Section 700 - Operation Chapter 4. User Maintenance Operation To set a Call Forward Busy Destination Extension using either a large-display or small-display phone: Action Result 1. If not already in User Maintenance mode, enter User Main- tenance mode. (See “To enter User Maintenance mode:” on User MAINT displays page 4-3.) 2.
Page 70: Set Day Of Week Mode
Chapter 4. User Maintenance Section 700 - Operation Total Number of Number of Cabinets Call Log Extensions Operation To set a Caller ID Logging Extensions using either a large-display or small-display phone: Action Result 1. If not already in User Maintenance mode, enter User Main- tenance mode.
Page 71 Section 700 - Operation Chapter 4. User Maintenance Operation To set the Day of Week Mode: Action Result 1. If not already in User Maintenance mode, enter User Main- tenance mode. (See “To enter User Maintenance mode:” on User MAINT displays page 4-3.) 2.
Page 72: Set Exception Day Mode
Chapter 4. User Maintenance Section 700 - Operation ADDRESSES -- DAY OCCURRENCE -- FOR THESE (e.g., 1st Sunday=address 300; 2nd Sunday=address 307) DAYS OF THE WEEK: Wednesday Thursday Friday Saturday Set Exception Day Mode Description (For a description of Automatic Day/Night System Mode, see “Automatic Day/Night Mode” on page 3-21.) You can specify exception days which allow for a range of days for the System to operate in the Night mode.
Page 73 Section 700 - Operation Chapter 4. User Maintenance Action Result 9. Enter the stop date by month (two characters) and day (two characters) for Exception Period 1. Note: To clear an entry or existing data, press the FL/R key. 10. Press the HOLD key. Next Exception Day mode displays 11.
Page 74: Set Extension Names
Chapter 4. User Maintenance Section 700 - Operation Set Extension Names Description You can assign names to each extension, even if the extension is not a display telephone. When the extension is called, the name appears on the display. For more information on the digital key telephone display, see “Display Information”...
Page 75: Set Message Key Id Code
Section 700 - Operation Chapter 4. User Maintenance Action Result 13. Repeat steps 8-12 until all extension names are entered. 14. Press the MEMORY key to exit the entry mode. Enter EXT # displays 15. To return to the top menu level (81), press the PROG key. OR...
Page 76: Set Mode Schedule
Chapter 4. User Maintenance Section 700 - Operation Action Result MSGID - EXT Number displays 11. Press the MEMORY key to exit the entry mode. 12. To return to the top menu level (81), press the PROG key. User MAINT displays OR...
Page 77 Section 700 - Operation Chapter 4. User Maintenance Action Result 10. To set additional mode schedules, press the volume up or Desired pattern mode displays down key or press the HOLD key to move to the desired mode. 11. Repeat steps 6-10 until all patterns and modes are set. (There are 3 total patterns with 5 start time/modes each.) Note: Entry Positions are listed in Table 4-3 on page 4-15.
Page 78: Set Personal Speed Dial Names
Chapter 4. User Maintenance Section 700 - Operation Set Personal Speed Dial Names Description For a description of Personal Speed Dial (PSD), see “Personal Speed Dial” on page 5-75 for a Digital Key Telephone, “Personal Speed Dial” on page 6-42 for a Digital Single Line Telephone (DSLT), and “Personal Speed Dial”...
Page 79 Section 700 - Operation Chapter 4. User Maintenance Action Result 14. Press the HOLD key to store the entry. Next PSD bin number displays 15. To set additional PSD names, press the volume up and Desired PSD bin number displays down key or press the HOLD key to move to the desired PSD.
Page 80 Chapter 4. User Maintenance Section 700 - Operation b. Press the third FF key from the left on the bottom row. Example 2. Small-Display Phone Refer to the following diagram to determine which one-touch key to press. a b c d e f g h i j k l m n o p q r s t u v w x...
Page 81: Icx-40-700 Icx (International) Issued December
Section 700 - Operation Chapter 4. User Maintenance b. Press the fourth FF key from the left on the bottom row. To enter o: a. Press the third one-touch key from the left on the top row. b. Press the third FF key from the left on the bottom row. ICX-40-700 ICX (International) issued December 1999 4-19...
Page 82: Set Personal Speed Dial Numbers
Chapter 4. User Maintenance Section 700 - Operation Set Personal Speed Dial Numbers Description For a description of Personal Speed Dial (PSD), see “Personal Speed Dial” on page 5-72 for a Digital Key Telephone, “Personal Speed Dial” on page 6-37 for a Digital Single Line Telephone (DSLT), and “Personal Speed Dial”...
Page 83: Set Send Text Messages
Section 700 - Operation Chapter 4. User Maintenance Set Send Text Messages Version 3.0 or Higher Description You can send a text message to a key telephone with a display when you are sending call waiting signal (Auto camp-on or manual camp-on). This menu item specifies the text messages that may be sent.
Page 84: Set Special Day Mode
Chapter 4. User Maintenance Section 700 - Operation Action Result 13. To set additional text Messages, press the volume up or Desired text message displays down key or press the HOLD key to move to the desired Send Text Message. 14.
Page 85 Section 700 - Operation Chapter 4. User Maintenance Action Result 9. Enter the start time in hours (two characters) and minutes (two characters) for mode 1. Note: To clear an entry or existing data, press the FL/R key. 10. Press the HOLD key. 1002 S Day 01-1 Mode displays 11.
Page 86 Chapter 4. User Maintenance Section 700 - Operation FF8 1 07 1(1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs. (1000-1219) -- -- VALUES -- MODES (MMDD, HHMM, or 0-5) 1st MODE 2nd MODE 3rd MODE 4th MODE 5th MODE Date 1011...
Page 87 Section 700 - Operation Chapter 4. User Maintenance FF8 1 07 1(1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs. (1000-1219) -- -- VALUES -- MODES (MMDD, HHMM, or 0-5) 1st MODE 2nd MODE 3rd MODE 4th MODE 5th MODE Date 1055...
Page 88 Chapter 4. User Maintenance Section 700 - Operation FF8 1 07 1(1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs. (1000-1219) -- -- VALUES -- MODES (MMDD, HHMM, or 0-5) 1st MODE 2nd MODE 3rd MODE 4th MODE 5th MODE Date 1099...
Page 89 Section 700 - Operation Chapter 4. User Maintenance FF8 1 07 1(1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs. (1000-1219) -- -- VALUES -- MODES (MMDD, HHMM, or 0-5) 1st MODE 2nd MODE 3rd MODE 4th MODE 5th MODE Date 1143...
Page 90: Set System Date/Time/Day
Chapter 4. User Maintenance Section 700 - Operation FF8 1 07 1(1000-1219) Hold (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs. (1000-1219) -- -- VALUES -- MODES (MMDD, HHMM, or 0-5) 1st MODE 2nd MODE 3rd MODE 4th MODE 5th MODE Date 1187...
Page 91: Set System Speed Dial Index
Section 700 - Operation Chapter 4. User Maintenance Operation To change the system date, time, and day of week: Action Result 1. If not already in User Maintenance mode, enter User Main- tenance mode. (See “To enter User Maintenance mode:” on User MAINT displays page 4-3.) 2.
Page 92 Chapter 4. User Maintenance Section 700 - Operation Operation To set SSD index using either a large-display or small-display phone: Action Result 1. If not already in User Maintenance mode, enter User Main- tenance mode. (See “To enter User Maintenance mode:” on User MAINT displays page 4-3.) 2.
Page 93: Set System Speed Dial Names
Section 700 - Operation Chapter 4. User Maintenance Action Result Enter SSD # displays 15. Press the MEMORY key to exit the entry mode. 16. To return to the top menu level (81), press the PROG key. User MAINT displays OR...
Page 94: Set System Speed Dial Numbers
Chapter 4. User Maintenance Section 700 - Operation Action Result 10. Use the bottom row of FF keys to select a single letter. • See Example 1. Large-display phone on page 4-17. • See Example 2. Small-display phone on page 4-18. Notes: •...
Page 95: Set Text Message Replies
Section 700 - Operation Chapter 4. User Maintenance Action Result 6. Enter the SSD bin number (00-79 or 000-799). 7. Press the HOLD key. -SSDXXX XXX displays (where XXX = SSD bin number) 8. Enter the SSD digits to be dialed. Note: Press the FL/R key to clear an entry or any existing data.
Page 96: Set Verified Account Codes
Chapter 4. User Maintenance Section 700 - Operation Action Result A B C D E F 8. Press the HOLD key. displays (where X = Reply Text Mes- sage number) 9. Enter the Text Message (up to 15 characters): • If using a large-display phone, press the soft key next to the desired row of letters.
Page 97 Section 700 - Operation Chapter 4. User Maintenance Operation To set the Verified Account code: Action Result 1. If not already in User Maintenance mode, enter User Main- tenance mode. (See “To enter User Maintenance mode:” on User MAINT displays page 4-3.) 2.
Page 98: Set Walking Trs Codes
Chapter 4. User Maintenance Section 700 - Operation Set Walking TRS Codes Description You can assign Walking Toll Restriction Service (TRS) Codes for each extension. Operation To set Walking TRS Codes using either a large-display or small-display phone: Action Result 1.
Page 99 Chapter 5. Key Telephone Features This chapter describes Key telephone features. Key telephones are proprietary digital phones that provide feature access through a combination of feature keys and access codes. This chapter covers the following topics: Topic Page Key Telephone Absence Message Account Codes Non-Verified Account Codes...
Page 100: Display Information
Chapter 5. Key Telephone Features Section 700 - Operation Topic Page 5-39 Display Information To transfer a call to the Primary Directory Number extension 5-39 (NPDNs not called): Large-Display Phone 5-40 Small-Display Phone 5-41 Changing the Display Contrast 5-41 5-42 Do-Not-Disturb 5-43 DP to DTMF Signal Conversion...
Page 101 Section 700 - Operation Chapter 5. Key Telephone Features Topic Page Personal Speed Dial 5-72 System Speed Dial 5-74 Speed Dial Linking 5-76 Speed Dial Name Assignments 5-77 5-82 Station Lockout 5-84 Timed Reminder Call 5-85 Trunk (Exchange Line) Access CO Line Key Trunk (Exchange Line) Access 5-85 Direct Trunk (Exchange Line) Access...
Page 102: Key Telephone
Section 700 - Operation Key Telephone As an example of a key telephone, Figure 5-1 illustrates the Panasonic model VB-44225/VB- D411LDSUK or VB-D411LDSUB. This model provides a large display that includes one-touch access to speed dial numbers, telephone features, and Help screens.
Page 103 Section 700 - Operation Chapter 5. Key Telephone Features Table 4-1. Absence Messages Message No. Message Text Message No. Message Text In Meeting Absence_No_5 At Lunch Absence_No_6 Out of Office Absence_No_7 Vacation Absence_No_8 Another Office Absence_No_9 Optionally, a return time can be input. Example Return Times for Absence Messages include: Input Display No input...
Page 104: Account Codes
Chapter 5. Key Telephone Features Section 700 - Operation Considerations • Calling parties without a display get a ring back tone, rather than the Absence Message. • If a message code number that has not been programmed is selected, “Absence No.n,” appears on the display (n = message number).
Page 105: Non-Verified Account Codes
Section 700 - Operation Chapter 5. Key Telephone Features Non-Verified Account Codes Non-verified Account codes are voluntary codes. (i.e., You do not have to enter an account code before making a call.) You can assign Non-verified Account codes to both incoming and outgoing calls. To assign an account code to an outgoing call, you enter the account code before making the call or during the call.
Page 106: Attendant Group Calls
Chapter 5. Key Telephone Features Section 700 - Operation Action Result 5. Press a vacant CO/Exchange line key or enter a exchange Exchange Line Key LED lights line access code. 6. Dial the phone number. Dialed phone number displays Hardware Requirements •...
Page 107: Auto Repeat Dial
Section 700 - Operation Chapter 5. Key Telephone Features • The attendant pilot number is flexible. • If a member of an attendant group is for a virtual extension, multiple extensions in the attendant group can be made to ring at once when the virtual number is dialed. Auto Repeat Dial Description If you press the REDIAL key while receiving busy tone on an outside call, the System automatically...
Page 108: Busy Override
Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the MOH and/or Background Music feature. Pana- sonic Telecommunication Systems Company, its distributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license. Busy Override Description Busy Override allows you to break into another user’s outside or intercom calls to relay urgent...
Page 109: Callback Request
Section 700 - Operation Chapter 5. Key Telephone Features To use Extension Busy Override: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Dial the extension number. • Dialed extension number displays • Busy tone 3.
Page 110: Call Forwarding
Chapter 5. Key Telephone Features Section 700 - Operation To respond to a callback request: Action Result 1. Lift the handset. System automatically redials extension To cancel a Callback Request: (Version 3.0 or higher) Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2.
Page 111: Call Forwarding - Busy
Section 700 - Operation Chapter 5. Key Telephone Features Action Result 4. Enter the destination number: • If forwarding to another extension, dial the extension number. • If forwarding to an outside number, press the # key then enter the SSD bin number. Note: Any outside number used for Call Forwarding must already be programed into speed dialing.
Page 112: Call Forwarding - No Answer
Chapter 5. Key Telephone Features Section 700 - Operation To cancel Call Forwarding - Busy: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the appropriate Cancel Call Forwarding code: • For your extension, enter 732(UK/HK) or 732#. •...
Page 113: Call Forwarding-All Calls And Do-Not-Disturb
Section 700 - Operation Chapter 5. Key Telephone Features To cancel Call Forwarding - No Answer: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the appropriate Cancel Call Forwarding code: • For your extension, enter 733(UK/HK) or 733#. •...
Page 114: Call Hold
Chapter 5. Key Telephone Features Section 700 - Operation Call Hold Description The System provides the following types of Call Hold or Call Park: • System Hold • Floating Hold • Exclusive Hold • Broker’s Hold • Station Call Park System Hold You can place either an outside or intercom call on System Hold.
Page 115: Floating Hold
Section 700 - Operation Chapter 5. Key Telephone Features Action Result Enter TRK # displays 2. Enter the Specified Exchange Line Answer code (default = *0). 3. Enter the exchange line number. Floating Hold Floating Hold is a type of System Hold that allows you to retrieve a held call from any extension that has an FF key assigned to the same Floating Hold orbit where the call is held.
Page 116: Exclusive Hold
Section 700 - Operation System Size Virtual Line Number and Operation 01-09 Floating Hold pick up 96, S-ICX 10-96: For Station Park Hold pick up purpose 001-099 Floating Hold pick up Above 96 100-576: Station Park Hold pick up purpose Exclusive Hold With Exclusive Hold, only the extension that held the call can retrieve it.
Page 117: Call Park
Section 700 - Operation Chapter 5. Key Telephone Features Considerations • In order to use Broker’s Hold with exchange line calls, the first call must have a possible appearance and non-appearance, but in the case of appearance, the first call must be one of CO/ Exchange line key.
Page 118 (*9) operates as follows: System Size Virtual Line Number and Operation 01-09 Floating Hold pick up 96, S-ICX 10-96: For Station Park Hold pick up purpose 001-099 Floating Hold pick up Above 96 100-576: Station Park Hold pick up purpose...
Page 119: Call Pickup
Section 700 - Operation Chapter 5. Key Telephone Features Call Pickup Description The System allows the following types of call pickup: • Extension Group Pickup • Extension Direct Pickup • Exchange Line Group Pickup • Exchange Line Direct Pickup Extension Group Pickup Extension Group Pickup allows you to pick up a direct ringing call (within your extension pickup group or in a different pickup group) without having to dial the number of the ringing extension.
Page 120: Extension Direct Pickup
Chapter 5. Key Telephone Features Section 700 - Operation To use Specified Group Pickup: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Specified Group Pickup code (default = 703(UK/ HK) or 703#). 3.
Page 121: Trunk (Exchange Line) Direct Pickup
Section 700 - Operation Chapter 5. Key Telephone Features Operation To use Trunk (Exchange Line) Group Pickup: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Trunk (Exchange Line) Group Pickup code Extension number or outside phone num- (default = 709(UK/HK) or 709#).
Page 122: Unsupervised Transfer
Chapter 5. Key Telephone Features Section 700 - Operation Operation To supervise the transfer of a call to another extension: Action Result 1. While on a call, press the HOLD key. Intercom dial tone 2. Dial the extension number to which the call is to be trans- ferred.
Page 123: Camping A Call Onto A Busy Extension
Section 700 - Operation Chapter 5. Key Telephone Features Action Result 2. Dial the extension number to which the call is to be trans- ferred. 3. Complete the transfer: • If On-Hook transfer is enabled for your Extension COS, replace the handset or press the ON/OFF key. •...
Page 124: Caller Id Call Log
Chapter 5. Key Telephone Features Section 700 - Operation Considerations • If On-Hook Transfer is not enabled for the transferring party’s Extension Class of Service (COS), he/she must press the PROG or RELEASE key before hanging up to complete the transfer.
Page 125 Section 700 - Operation Chapter 5. Key Telephone Features • Time and date • Whether the call was answered • How the call was routed. The most recent entries are stored first in the Call Log. Call Log Operation on a Small Display Key Telephone Operation To view the Call Log: Action...
Page 126 Chapter 5. Key Telephone Features Section 700 - Operation Action Result 3. Press the following keys to view the call log: # - Move forward in call log * - Move back in call log 4. To return a call, (and exit the Call Log) Press the left EXEC key to access Access MCO 1 (dial 9(UK/HK) or 0), dial add digits, and dial the displayed caller ID number.
Page 127 Section 700 - Operation Chapter 5. Key Telephone Features Action Result 3. Press the following keys to view the call log: # - Move forward in call log * - Move back in call log NEXT - View the next 5 calls PREV - View the previous 5 calls 4.
Page 128: Camp-On (Call Waiting)
Chapter 5. Key Telephone Features Section 700 - Operation To store the Call Log number in a personal speed dial: Action Result 1. Go off-hook or press the ON/OFF key. Intercom dial tone 2. Dial the Call Log feature code (default = CONF 96). Phone enters call log mode.
Page 129 Section 700 - Operation Chapter 5. Key Telephone Features • Manual Call Waiting: You must enter a code to send a Call Waiting signal to the busy extension. Beginning with CPC version 3.0, you can leave a text message that displays on the busy phone. Any one of the following messages can be selected.
Page 130 Chapter 5. Key Telephone Features Section 700 - Operation To use Manual Camp-on: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Dial the extension number. Busy tone • Wait XXX displays (where XXX = 3.
Page 131: Conference Calls
Section 700 - Operation Chapter 5. Key Telephone Features • Text message send and text message reply requires display Key Telephones. Also, Text Message Send and Text Message Reply keys must be programmed on the telephones. Conference Calls Description Conference Calls allow you to add another party to an existing conversation. With the standard system configuration, up to 3 parties can be included in a conference call at any one time.
Page 132 Chapter 5. Key Telephone Features Section 700 - Operation Action Result 6. For 3-party Conference Call Only: (Available up to 3-party conference. Not available for 4-party or more conferenc- To release a conference member, press PROG + 1 to ing) release conference member 1 or press PROG + 2 to release conference member 2, etc.
Page 133: Directory Numbers
Section 700 - Operation Chapter 5. Key Telephone Features • When a fourth party is added, the conference is moved to a conference circuit on the 8-party conference card. If an 8-party conference circuit is not available, a fourth party cannot be added to a conference.
Page 134 Chapter 5. Key Telephone Features Section 700 - Operation Figure 5-2 Example Directory Number assignments for Extension 200 When a caller originates a call, the call appears on the first available PDN key. If all PDNs are unavailable, the call will select the EXT LED. When calls come in to a DN, the call appears on the first available DN key.
Page 135 Section 700 - Operation Chapter 5. Key Telephone Features To receive a call to a Directory Number (PDN or NPDN): Action Result 1. If ringing, go off-hook or press the green blinking PDN or The PDN or NPDN key lights. NPDN key.
Page 136 Chapter 5. Key Telephone Features Section 700 - Operation To transfer a call to the Primary Directory Number extension (NPDNs not called): Action Result 1. Place the current call on hold. Intercom dial tone 2. Dial the Direct Call to PDN access code (default = 766(UK/ HK) or 766#).
Page 137: Display Information
Section 700 - Operation Chapter 5. Key Telephone Features • Timed Reminder (Alarm Setting) is set through the PDN, but cannot be set through the NPDN. • Offhook Voice Announce is available to PDN conversation, but not available to the NPDN conversation.
Page 138: Large-Display Phone
Chapter 5. Key Telephone Features Section 700 - Operation Large-Display Phone Figure 5-4. Large-Display Main Menu (shown in default idle condition) You can easily access and use many telephone features by pressing the soft key next to the desired Main Menu item. These items include: Personal Dial Contains PSD numbers.
Page 139: Small-Display Phone
Section 700 - Operation Chapter 5. Key Telephone Features Large-LCD Display During Idle The large display telephone may optionally be set to return to a selected idle screen after the user goes on-hook. If the Large-LCD Display During Idle setting is set to 1 (allow), after moving to the desired menu is displayed, the user may enter ON/OFF PROG ## ON/OFF to select the menu as the idle menu.
Page 140: Do-Not-Disturb
Chapter 5. Key Telephone Features Section 700 - Operation Do-Not-Disturb Description You can make an extension unavailable by activating the Do-Not-Disturb (DND) feature. When DND is activated, calls to that extension receive busy tone. You can set or cancel DND from either your extension or from an alternate extension. Operation To set DND for your own extension: Action...
Page 141: Dp To Dtmf Signal Conversion
Section 700 - Operation Chapter 5. Key Telephone Features Action Result DND Cleared displays 3. Dial the extension number. 4. Replace the handset or press the ON/OFF key. Considerations • Forced DND override is available. • DND override function is available by Busy Override code. DP to DTMF Signal Conversion Description Dial Pulse (DP) to Dual Tone Multifrequency (DTMF) Signal Conversion allows you to switch from...
Page 142: Em/24 Console
Chapter 5. Key Telephone Features Section 700 - Operation Considerations • Pressing a DSS key while connected to an outside line places the line on hold. • A maximum of 12 DSS/72 consoles can be connected to a 96-port system. EM/24 Console Description The EM/24 is a 24-key console that can be attached to a key telephone.
Page 143: Flexible Function Keys
Section 700 - Operation Chapter 5. Key Telephone Features Flexible Function Keys Description You can assign frequently used functions to programmable keys on key phones, DSS/72 consoles, and EM/24 consoles. All keys not already assigned as line or speed dialing keys are available for programming.
Page 144 Chapter 5. Key Telephone Features Section 700 - Operation To erase a code stored on an FF key: Note: You cannot use the following procedure to clear FF keys that have been assigned as CO/ Exchange lines. CO/Exchange line keys can only be cleared through system programming. Action Result 1.
Page 145 Section 700 - Operation Chapter 5. Key Telephone Features • The RELEASE key functions as listed in the table below. Status Condition Operation when RELEASE key is pressed Idle Ignore. Monitor ON Several held calls Latest held call will be transferred; phone returns (speaker) or Headset to idle status (Monitor OFF).
Page 146 Chapter 5. Key Telephone Features Section 700 - Operation Default Flexible Fixed Feature Code Feature Code Feature Description + (additional digits to program into (if not listed, must use key) Fixed Feature Code) ∗#80 ACD-1 Log-In/Out Button ∗#81 + (Work Unit 00-99) ACD-1 Work Unit ∗#82 ACD-1 Unavailable Button...
Page 147 Section 700 - Operation Chapter 5. Key Telephone Features Default Flexible Fixed Feature Code Feature Code Feature Description + (additional digits to program into (if not listed, must use key) Fixed Feature Code) ∗20 DND Clear from Attendant 750(UK/HK) or 750# Call Forward (All/Busy/No-Answer/ DND): Clear (Prior to Version 3.0) ∗21...
Page 148 Chapter 5. Key Telephone Features Section 700 - Operation Default Flexible Fixed Feature Code Feature Code Feature Description + (additional digits to program into (if not listed, must use key) Fixed Feature Code) ∗ Message-Waiting Set at Busy Tone ∗ Message-Waiting Priority Set at Busy Tone ∗...
Page 149: Handsfree Answerback
Text Message Reply * 76 + (Message code no. 0-9) Note: The following feature keys were added with Version 4.0 S-ICX Version 1.0 doesn’t support those features. Message and Voice Mail Key 76 + (Ext. No. 0-9999) Silent Monitor Key 77 + (Ext.
Page 150: Handsfree Operation
Chapter 5. Key Telephone Features Section 700 - Operation Considerations • Handsfree Answerback can be used to respond to only voice calls from other extensions - not tone calls. • Both the called and calling parties must belong to an Extension Class of Service (COS) that allows Voice Calling.
Page 151: Hot Dial Pad
Section 700 - Operation Chapter 5. Key Telephone Features Hardware Requirements • A headset must be installed. Considerations • Intercom Dial Tone is enabled/disabled regardless of Headset mode (per programming for the Extension Class of Service [COS]) Hot Dial Pad Version 2.3 or highter Description The dial pad on digital key phones can be designated as “hot”...
Page 152: Intercom Calling
Chapter 5. Key Telephone Features Section 700 - Operation Operation To immediately connect to a pre-assigned extension or speed dial number: Action Result 1. Lift the handset or press the ON/OFF key. Automatically connected to pre-assigned extension or speed dial number Intercom Calling Description The System provides two methods of intercom calling:...
Page 153: Last Number Redial
Section 700 - Operation Chapter 5. Key Telephone Features Last Number Redial Description Last Number Redial allows you to automatically redial the last number dialed by pressing the REDIAL key. Operation To automatically redial the last number dialed: Action Result 1.
Page 154 Chapter 5. Key Telephone Features Section 700 - Operation Four DSS/BLF modes are available as follows: Voice FF Key BLF LED Extension Call Ring Ring DSS/BLF Type Mail Entry Indication Call Pickup (Immed.) (Delayed) Transfer DSS Only (No (9 + Ext #) Pick Up/No Ring) DSS/BLF (81 + Ext #)
Page 155: Direct Line Appearances
Section 700 - Operation Chapter 5. Key Telephone Features Direct Line Appearances Direct Line (DL) keys are used to originate and receive calls over specific exchange line numbers (DL keys can be assigned to any exchange line number). The LED for a DL key will flash red on an incoming call even if the CO/Exchange line is set to ring. If another extension answers the call, the LED on the telephone will light solid red.
Page 156: Message Key
Chapter 5. Key Telephone Features Section 700 - Operation To place a call on System Exchange Line Hold 1. Press the HOLD key. The key flashes green while the call is held. To transfer a call 1. Press the HOLD key. 2.
Page 157: Message Waiting/Callback
Section 700 - Operation Chapter 5. Key Telephone Features Considerations • The Message lamp lights when a message has been received. • If more than one callback message has been received, pressing the MSG key performs auto- callback in the order received. •...
Page 158: Mute Function
Chapter 5. Key Telephone Features Section 700 - Operation To cancel a callback message: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Callback Request Cancel code (default = *5) or MSG Cleared displays press the MSG key if using a large-display phone.
Page 159: Offhook Monitor
Section 700 - Operation Chapter 5. Key Telephone Features Considerations The fixed key works both for handset mute and microphone mute. But only VB-3411LDS, VB- D411LDS and VB-44225 key telephone have the fixed MIC key, so others must assign an FF key as a key.
Page 160: Offhook Voice Announce
Chapter 5. Key Telephone Features Section 700 - Operation Operation After receiving an offhook signal during a call: Action Result 1. Press the HOLD key. First call on hold 2. Press the flashing FF key for the CO/Exchange line of the incoming call.
Page 161 Section 700 - Operation Chapter 5. Key Telephone Features Operation To make an OHVA : Action Result 1. Lift the handset or press the ON/OFF key. 2. Dial the extension number. Busy signal 3. Enter the OHVA feature access code (default = 8(UK/HK) •...
Page 162: One-Touch Keys
Chapter 5. Key Telephone Features Section 700 - Operation To reply to off-hook voice announcement with a text message: Action Result 1. Press the MSG key. 2. Enter the Reply Text Message number (1-9, 0). See Table 5- The text message reply appears on the 6 on page 5-62 for the text message replies.) camped on telephone display.
Page 163 Section 700 - Operation Chapter 5. Key Telephone Features Action Result 3. Press the one-touch key to be programmed. 4. Dial the phone number to be stored. 5. Press the HOLD key. 6. Replace the handset or press the ON/OFF key. To assign an System Speed Dial (SSD) numbers to a one-touch key: Action Result...
Page 164: Onhook Dialing
Chapter 5. Key Telephone Features Section 700 - Operation Action Result 3. Press the one-touch key to be programmed. 4. If the System is set for MCO Code level, press the following keys MEMORY * #. Otherwise, proceed to step 5. 5.
Page 165: Paging
Section 700 - Operation Chapter 5. Key Telephone Features Paging Description The System allows you to make both internal and external pages and announcements. Internal pages are made via the System’s key telephone speakers. External pages are made through the speakers of an external paging system connected to the System.
Page 166: Reset Call
Chapter 5. Key Telephone Features Section 700 - Operation Reset Call Description If you dial a busy extension, the System allows you to quickly dial another extension by simply pressing the last digit of the new extension number. Operation To use Reset Call to dial another extension (after a busy extension): Action Result 1.
Page 167: Room Monitoring
Chapter 5. Key Telephone Features Room Monitoring Version 4.0 and higher S-ICX Version 1.0 dosn’t support this feature. Description This feature allows the user to monitor the sounds in a room from another extension or room. The transmitter in the telephone handset is used as a remote “microphone” for monitoring these sounds.
Page 168 Chapter 5. Key Telephone Features Section 700 - Operation To set up the monitoring extension: Action Result 1. Dial the monitoring extension access code (default The monitoring extension enters the mon- 776(UK/HK) or 776#) and the extension number of the itoring mode.
Page 169: Silent Monitor
A monitoring extension cannot forward a call on hold to a monitored extension. Silent Monitor Version 4.0 and higher S-ICX Version 1.0 dosn’t support this feature. Description The Silent Monitor feature allows an ACD supervisor to monitor a call between an ACD agent and a caller without the knowledge of either party.
Page 170: Speed Dialing
Chapter 5. Key Telephone Features Section 700 - Operation • Only one supervisor can initiate Silent Monitor on an individual extension at any given time. • Display telephones can initiate Silent Monitoring. SLTs cannot initiate Silent Monitoring. • Display telephones and SLTs can be monitored. •...
Page 171 Section 700 - Operation Chapter 5. Key Telephone Features To dial a PSD number by entering the speed dial bin number: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. If necessary, access an outside line. Outside dial tone 3.
Page 172: System Speed Dial
Chapter 5. Key Telephone Features Section 700 - Operation • If the called party’s number and name are stored in the PSD code, that information appears on the display when you use the speed dial code. • Speed dial numbers can contain up to 24 characters. The following table reflects which keys to use.
Page 173 Section 700 - Operation Chapter 5. Key Telephone Features Action Result 2. (A) Press the PROG key. (B) Press the MEMORY key. OR... (A) Enter the Speed Dial Set/Clear code (default = 710(UK/ HK) or 710#). 3. Enter the SSD bin number (00-79 or 000-799). Enter Spd Dial displays 4.
Page 174: Speed Dial Linking
Chapter 5. Key Telephone Features Section 700 - Operation To delete an SSD number: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. (A) Press the PROG key. (B) Press the MEMORY key. OR... (A) Enter the Speed Dial Set/Clear code (default = 710(UK/ HK) or 710#).
Page 175: Speed Dial Name Assignments
Section 700 - Operation Chapter 5. Key Telephone Features Action Result 6. Enter the SSD bin number (00-79 or 000-799) that contains the first part of the number to be dialed. 7. Repeat steps 5-6 up to 5 more times for all additional SSDs to be dialed.
Page 176 Chapter 5. Key Telephone Features Section 700 - Operation To set PSD names using a large-display or small-display phone: Action Result 1. Lift the handset or press the ON/OFF key. 2. Press the PROG key. 3. Press the * key. 4.
Page 177 Section 700 - Operation Chapter 5. Key Telephone Features Action Result 6. Press the HOLD key. -SSDXXX A B C D E F XXX displays (where XXX = specified SSD bin number) 7. Press the FL/R key to clear the current data. A B C D E F XXX displays (where XXX = specified SSD bin number) 8.
Page 178 Chapter 5. Key Telephone Features Section 700 - Operation b. Press the fourth FF key from the left on the bottom row. To enter o: a. Press the third soft key from the top right. b. Press the third FF key from the left on the bottom row. 5-80 ICX (International) issued December 1999 ICX-40-700...
Page 179 Section 700 - Operation Chapter 5. Key Telephone Features Example 2. Small-display phone Refer to the following diagram to determine which one-touch key to press. (See step 7-8 above.) a b c d e f g h i j k l m n o p q r s t u v w x y z : &...
Page 180: Station Lockout
Chapter 5. Key Telephone Features Section 700 - Operation b. Press the third FF key from the left on the bottom row. Considerations • The ability to assign SSD names is allowed/restricted to anyone with a COS that allows access to User Maintenance features.
Page 181 Section 700 - Operation Chapter 5. Key Telephone Features To cancel Station Lockout feature: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Station Lockout feature code (default = 746(UK/ Enter ID Code displays HK) or 746#) .
Page 182: Timed Reminder Call
Chapter 5. Key Telephone Features Section 700 - Operation Considerations • Walking TRS and Station Lockout use the same security code. • You cannot override station lockout using Walking TRS feature. • If you enter an incorrect key code and then try to dial, the phone will issue a busy tone. •...
Page 183: Trunk (Exchange Line) Access
Section 700 - Operation Chapter 5. Key Telephone Features Trunk (Exchange Line) Access Description The System supports the following ways to seize an idle exchange line to make an outside code: • Exchange Line Trunk (Exchange Line) Access • Direct Trunk (Exchange Line) Access •...
Page 184: Mco Trunk (Exchange Line) Access
Chapter 5. Key Telephone Features Section 700 - Operation Operation To place a call using MCO Line Preference: Action Result 1. Lift the handset. • Outside dial tone • CO XXX displays (where XXX = exchange line number) 2. Dial the phone number. Dialed phone number displays Considerations •...
Page 185: Trunk (Exchange Line) Queuing
Section 700 - Operation Chapter 5. Key Telephone Features Exchange Line Access MCO Group Code MCO3 MCO4 MCO5 Trunk (Exchange Line) Queuing Description When you try to originate a call by MCO (enter 9 ) and all outside lines in a exchange (UK/HK) or 0 line group are busy, the System can call you when a line becomes free.
Page 186: Universal Night Answer To Page
Chapter 5. Key Telephone Features Section 700 - Operation Universal Night Answer to Page Version 3.0 or higher Description During night mode, Universal Night Answer (UNA) sends incoming calls for selected exchange lines to ring external paging speakers. Universal Night Answer calls can be picked up from any extension, provided the extension’s Class of Service allows UNA answer.
Page 187 Section 700 - Operation Chapter 5. Key Telephone Features Operation To enable Variable Mode: Action Result 1. Press the ON/OFF key. AUTO FNC Mode displays 2. Press the Variable Mode FF key 3. Press the ON/OFF key. Programmed features display To Execute a Variable Mode Function: Action Result...
Page 188: Voice Recognition
Chapter 5. Key Telephone Features Section 700 - Operation To assign Variable Mode Functions to a Large Display Telephone Action Result 1. Press the ON/OFF key. 2. Using the FUNCTION EXT menu, display the desired extension function location (see Flexible Screen Positions below).
Page 189: Volume Control
Section 700 - Operation Chapter 5. Key Telephone Features Considerations • The VB-D411DSVUK/VB-44244 12 Key Telephone is required. • You must pre-program the desired calling information into the telephone’s Voice Recognition Unit in order for the System to recognize the verbal commands. Volume Control Description The System allows you to set different receiving volumes for the handset, speaker, intercom ring tone,...
Page 190: Walking Trs Class Of Service
Chapter 5. Key Telephone Features Section 700 - Operation Walking TRS Class of Service Version 2.0 or Higher Walking Toll Restriction Service (TRS) Class of Service (COS) allows an extension user to “carry” his or her toll restrictions to another phone. Before the Walking TRS COS feature can be used, a Walking TRS COS code must be entered at your extension before using dialing privileges at another extension.
Page 191 Section 700 - Operation Chapter 5. Key Telephone Features To enter or cancel Zip Mode: Action Result 1. Press the ON/OFF key. 2. Press the PROG key and enter 80. When entering Zip mode, ZIP Mode On displays OR... When cancelling Zip mode, ZIP Mode Press the ZIP key.
Page 192 Chapter 5. Key Telephone Features Section 700 - Operation 5-94 ICX (International) issued December 1999 ICX-40-700...
Page 193 Chapter 6. DSLT Features This chapter describes features that are available with the Digital Single Line Telephone (DSLT). This chapter covers the following topics: Topic Page Digital Single Line Telephone Absence Message Account Codes Non-Verified Account Codes Verified Account Codes Attendant Group Calls Auto Repeat Dial Background Music...
Page 194 Chapter 6. DSLT Features Section 700 - Operation Topic Page DP to DTMF Signal Conversion 6-27 Flash 6-28 Hot Line 6-28 Intercom Calling 6-28 Last Number Redial 6-29 Message Waiting/Callback 6-30 Offhook Signaling 6-31 Offhook Voice Announce 6-31 Onhook Dialing 6-32 Paging 6-33...
Page 195 Section 700 - Operation Chapter 6. DSLT Features Digital Single Line Telephone Figure 6-1 illustrates the Digital Single Line Telephone (DSLT). For more information on DLST, see Section 751: Key Telephone/DSLT Quick Reference. Figure 6-1 DSLT DIGITAL BUS INESS S YS TEM NA ME NAME A BC...
Page 196 Chapter 6. DSLT Features Section 700 - Operation Table 6-1. Absence Messages Message Text Displayed on Message Text Displayed on Message No. Message No. Called Party’s Key Called Party’s Key Telephone Telephone In Meeting Absence_No_5 At Lunch Absence_No_6 Out of Office Absence_No_7 Vacation Absence_No_8...
Page 197 Section 700 - Operation Chapter 6. DSLT Features Considerations • Calling parties without a display get a busy signal, rather than the Absence Message. • Regardless of setting an Absence Message on a DID/DIL extension, DID/DIL calls are routed according to the exchange line ringing setting. •...
Page 198 Chapter 6. DSLT Features Section 700 - Operation Non-Verified Account Codes Non-Verified Account codes are voluntary codes. (i.e., You do not have to enter an account code before making a call.) You can assign Non-Verified Account codes to both incoming and outgoing calls. To assign an account code to an outgoing call, you enter the account code before making the call or during the call.
Page 199 Section 700 - Operation Chapter 6. DSLT Features Action Result 4. Press a vacant exchange line key or enter an exchange line access code. 5. Dial the phone number. Hardware Requirements • An Call Logging printer or external call accounting system is required to collect account code records.
Page 200 Chapter 6. DSLT Features Section 700 - Operation Considerations • Up to 20 extensions can be included in an attendant group. • The attendant pilot number is flexible. • If a member of an attendant group is for a virtual extension, multiple extensions in the attendant group can be made to ring at once when the virtual number is dialed.
Page 201 Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the MOH and/or Background Music feature. Pana- sonic Telecommunication Systems Company, its distributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license. Busy Override Description Busy Override allows you to break into one another’s outside or intercom calls to relay urgent...
Page 202: Callback Request
Chapter 6. DSLT Features Section 700 - Operation Action Result 2. Dial the extension number. Busy tone 3. Enter the Busy Override code (default = 9(UK/HK) or 0). • Alert tone sounds to both extensions (system programming required) • Connected to both parties Considerations •...
Page 203: Call Forwarding-All Calls
Section 700 - Operation Chapter 6. DSLT Features To cancel a Callback Request (Version 2.0 or higher): Action Result 1. Lift the handset. Intercom dial tone 2. Enter the Callback cancellation code (default = 769(UK/ HK) or 769#). 3. Replace the handset . Call Forwarding Description Call Forwarding allows you to send your calls to another extension, to an outside line, or to Voice...
Page 204: Call Forwarding - Busy
Chapter 6. DSLT Features Section 700 - Operation To cancel Call Forwarding-All Calls: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the appropriate Cancel Call Forwarding code: • For your extension, enter 731(UK/HK) or 731#). •...
Page 205: Call Forwarding - No Answer
Section 700 - Operation Chapter 6. DSLT Features Action Result 5. If canceling Call Forwarding for another extension, dial the extension number. 6. Replace the handset or press the ON/OFF key. Call Forwarding - No Answer When Call Forwarding - No Answer is set, a call will ring until the Call Forward - No Answer timer expires.
Page 206: System Hold
Chapter 6. DSLT Features Section 700 - Operation Call Forwarding and Do-Not-Disturb The System allows you to set or cancel both Call Forwarding and Do-Not-Disturb (DND) for your own extension in one step. To cancel Call Forwarding and DND: Action Result 1.
Page 207: Floating Hold
Section 700 - Operation Chapter 6. DSLT Features Operation To place a call on System Hold: Action Result 1. While on a call, press the HOLD key. Intercom dial tone To retrieve a call placed on System Hold: Action Result 1.
Page 208: Exclusive Hold
Chapter 6. DSLT Features Section 700 - Operation Considerations • The number of floating hold orbits available may very depending on the Station Park/Floating Hold Pickup setting (FF1-0-02-0025). The floating hold pickup access code can set to *9 (default). The “*9” access code operates as follows: System Size Virtual Line Number and Operation 01-09 Floating Hold pick up...
Page 209: Call Park
Section 700 - Operation Chapter 6. DSLT Features Call Park You can use the Call Park function to transfer a call, even if you cannot locate the intended recipient of the call. Exchange line, Extension, and Network calls may be parked. There are two ways for an extension to park a call on the ICX.
Page 210: Extension Group Pickup
Chapter 6. DSLT Features Section 700 - Operation To retrieve a transferred call park: Action Result 1. At the extension with the transferred park call, lift the hand- Intercom dial tone set or press the ON/OFF key. 2. Enter the Call Park Answer/Self access code (default = •...
Page 211: Extension Direct Pickup
Section 700 - Operation Chapter 6. DSLT Features Operation To use Extension Group Pickup - All Calls: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Extension Group Pickup - All Calls code (default = 701(UK/HK) or 701#).
Page 212: Exchange Line Group Pickup
Chapter 6. DSLT Features Section 700 - Operation Operation To use Extension Direct Pickup: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Extension Direct Call Pickup code (default = 704(UK/HK) or 704#). 3.
Page 213: Supervised Transfer
Section 700 - Operation Chapter 6. DSLT Features Considerations • Call on exclusive hold cannot be picked up. Call Transfer Description The System allows you to transfer calls to either another extension or to an outside number. The transferred calls can be either supervised or unsupervised. (You can also use the Camp-on feature to transfer a call to a busy extension.) Supervised Transfer When completing a supervised transfer, the transferring party remains on the line until the third party...
Page 214: Camping A Call Onto A Busy Extension
Chapter 6. DSLT Features Section 700 - Operation Operation To transfer a call to another extension without supervising the transfer: Action Result 1. While on a call, press the HOLD key. Intercom dial tone 2. Dial the extension number to which the call is to be trans- ferred.
Page 215: Camp-On (Call Waiting)
Section 700 - Operation Chapter 6. DSLT Features • If the called party does not exist, the call recalls to the transferring extension. • You cannot transfer a call to an extension that has Do-Not-Disturb (DND) activated. • You can transfer a call to an extension that has Call Forwarding activated. The transferred call will follow the call forwarding path of the extension it is transferred to.
Page 216: Conference Calls
Chapter 6. DSLT Features Section 700 - Operation Action Result 3. Enter the Camp-on (Call Waiting) code (default = 2(UK/ • Called party hears alert tone HK) or 2#). • Calling party hears ringback tone 4. Remain on the line until the called party answers. To answer a Camp-on (Call Waiting) signal: Action Result...
Page 217 Section 700 - Operation Chapter 6. DSLT Features Operation To establish a conference call: Action Result 1. While on a call, press the HOLD key or the line key of your current call. 2. If adding an outside party, dial an exchange line access •...
Page 218: Do-Not-Disturb
Chapter 6. DSLT Features Section 700 - Operation • When three parties are conferenced, a built-in 3-party conference circuit is used. If no 3-party conference circuit is available, a conference cannot be established. • When a fourth party is added, the conference is moved to a conference circuit on the 8-party conference card.
Page 219 Section 700 - Operation Chapter 6. DSLT Features To set DND for another extension: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the DND Set by Other Phone code (default = (UK/HK) or 740# 3.
Page 220: Flash
Chapter 6. DSLT Features Section 700 - Operation Flash Description You can send a flash signal on your telephone to release an outside line and then either automatically reseize the same outside line or switch to extension dial tone status by pressing the FL/R key. Exchange line programming determines whether your phone reseizes the outside line or switches to extension dial tone status.
Page 221: Last Number Redial
Section 700 - Operation Chapter 6. DSLT Features Operation To make a call using Intercom Calling: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Dial the extension number. 3. If your extension is set for tone calling and you want to make a voice call, enter 1.
Page 222: Message Waiting/Callback
Chapter 6. DSLT Features Section 700 - Operation Message Waiting/Callback Description If you try to call an extension that is busy or does not answer, you can leave a message wait indication at that extension, requesting a return call. Operation To leave a message waiting indication: Action Result...
Page 223: Offhook Signaling
Section 700 - Operation Chapter 6. DSLT Features Offhook Signaling Description Offhook Signaling sends a tone to a busy extension to indicate that another exchange line call has arrived or a call is camped on. Operation After receiving an offhook signal during a call: Action Result 1.
Page 224: Onhook Dialing
Chapter 6. DSLT Features Section 700 - Operation Action Result (UK/HK) 3. Enter the OHVA feature access code (default = 8 or 8# 4. Make your announcement To transfer a call using OHVA: Action Result 1. While on a call, press the HOLD key. Current call on hold 2.
Page 225: Paging
Section 700 - Operation Chapter 6. DSLT Features Action Result 3. If you entered an exchange line access code in step 2, dial the phone number. Otherwise, proceed to step 4. 4. When the call is answered, lift the handset to talk. Paging Description The System allows you to make both internal and external pages and announcements.
Page 226: Reset Call
Intercom Busy Override (Ext. no. + 9). Room Monitoring Version 4.0 and higher S-ICX Version 1.0 doesn’t support this feature. Description This feature allows the user to monitor the sounds in a room from another extension or room. The transmitter in the telephone handset is used as a remote “microphone” for monitoring these sounds.
Page 227 Section 700 - Operation Chapter 6. DSLT Features Operation To set up the monitored extension: Action Result (UK/ 1. Dial the monitored extension access code (default 775 You will hear a confirmation tone after HK) or 775# ), OR... the monitored extension has enabled the Room Monitor feature.
Page 228 Chapter 6. DSLT Features Section 700 - Operation Action Result 2. Pressing digits 0-9, *, #, HOLD, PROG, CONF, REDIAL, No response is given. Extension remains MSG, FF Key, in monitoring mode. 3. Flash Monitoring mode is cancelled. Dial tone is returned to handset.
Page 229: Personal Speed Dial
Section 700 - Operation Chapter 6. DSLT Features Personal Speed Dial You can store frequently called numbers using the PSD feature. Up to 20 PSD numbers can be stored in PSD bins numbered 80-99. Operation To assign PSD numbers: Action Result 1.
Page 230: System Speed Dial
Chapter 6. DSLT Features Section 700 - Operation Considerations • Storing a new number erases any previously stored data. • Speed Dial numbers can contain up to 24 characters. The following table reflects which keys to use. To indicate . . . Enter/Press Digit or character 0, 1 - 9, *, #...
Page 231: Speed Dial Linking
Section 700 - Operation Chapter 6. DSLT Features Action Result 5. Press the HOLD key. 6. Replace the handset or press the ON/OFF key. To dial an SSD number by entering the speed dial bin number: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2.
Page 232 Chapter 6. DSLT Features Section 700 - Operation Operation To link multiple SSD numbers to a PSD bin: Action Result 1. Determine the SSD bin numbers to be linked 2. Lift the handset or press the ON/OFF key. (UK/ 3. Enter the Speed Dial Set/Clear code (default = 710 HK) or 710# 4.
Page 233: Station Lockout
Section 700 - Operation Chapter 6. DSLT Features Station Lockout Version 3.0 and higher Description Use the Station Lockout feature to limit use of your phone by others when you are away from your telephone. When the Station Lockout feature is in use, the TRS Class of your telephone is changed. Anyone using your telephone is limited to the calling abilities defined by this Lockout TRS Class.
Page 234 Chapter 6. DSLT Features Section 700 - Operation To cancel Station Lockout feature for another extension: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the Station Lockout Cancel for another extension fea- (UK/HK) or 748# ture code (default = 748 3.
Page 235 Section 700 - Operation Chapter 6. DSLT Features Operation To set the Timed Reminder Call feature: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Timed Reminder Set code (default = *31). 3.
Page 236 Chapter 6. DSLT Features Section 700 - Operation Operation To use Direct Trunk (Exchange Line) Access: Action Result 1. Lift the handset or press the ON/OFF key. 2. Enter the Direct Trunk (Exchange Line) Access code (default = 88). 3. Enter the desired exchange line number. Outside dial tone 4.
Page 237 Section 700 - Operation Chapter 6. DSLT Features Trunk (Exchange Line) Queuing Description When you try to originate a call by MCO (enter 9(UK/HK) or 0) and all outside lines in an exchange line group are busy, the System can call you when a line becomes free. Simply pick up the handset and dial the telephone number when the Exchange Line Callback alert tone rings.
Page 238 Chapter 6. DSLT Features Section 700 - Operation Operation To answer a UNA call: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone (UK/ 2. Enter the UNA to Page Pickup code (default = 705 Call is received.
Page 239 Section 700 - Operation Chapter 6. DSLT Features Considerations • The same Walking TRS COS code can be used on more than one extension. • Walking TRS Class of Service mode is kept until the user goes on-hook. • ARS and TRS dialing privileges follow the Walking TRS COS. •...
Page 240 Chapter 6. DSLT Features Section 700 - Operation 6-48 ICX (International) issued December 1999 ICX-40-700...
Page 241 Chapter 7. SLT Features Single Line Telephones (SLTs) are industry-standard 2500 sets. SLTs are not equipped with feature keys or line keys, so basic telephone operations are performed by pressing dialpad keys and/or using the switchhook. This chapter describes the following features that are available with SLTs. Topic Page Absence Message...
Page 242 Chapter 7. SLT Features Section 700 - Operation Topic Page Last Number Redial 7-25 Message Waiting/Callback 7-25 Offhook Signaling 7-26 Offhook Voice Announce 7-27 Paging 7-27 Meet-Me Answer 7-28 Reset Call 7-28 Room Monitoring 7-29 Speed Dialing 7-30 Personal Speed Dial 7-30 System Speed Dial 7-31...
Page 243 Section 700 - Operation Chapter 7. SLT Features Absence Message Version 3.0 or higher Description Extension users can leave text messages related to their phones when they are away. When the unattended extension is dialed, the text message displays on the caller’s phone. Any one of the following messages can be selected.
Page 244 Chapter 7. SLT Features Section 700 - Operation To cancel an Absence Message Action Result 1. Lift the handset. Intercom dial tone (UK/HK) 2. Enter the Absence Message code (default = 729 or 729# 3. Flash the hookswitch. 4. Replace the handset. Considerations •...
Page 245 Section 700 - Operation Chapter 7. SLT Features be either forced or voluntary. You can program these codes with their own Toll Restriction Service (TRS) Class assignment so that, when entered, they will override the extension’s TRS Class. Thus, Verified Account Code users can “float” from phone to phone, placing calls that would normally be restricted on that phone.
Page 246 Chapter 7. SLT Features Section 700 - Operation Considerations • Account codes are not available during conversation recording mode for the Built-In Voice Mail. • Even though up to 10 digits may be entered, the system verifies the ID based on the first 4 digits only.
Page 247 Section 700 - Operation Chapter 7. SLT Features Busy Override Description Busy Override allows you to break into another user’s outside or intercom calls to relay urgent information or to create three-party conference calls. Operation To set Extension Busy Override: Action Result 1.
Page 248 Chapter 7. SLT Features Section 700 - Operation To respond to the callback request: Action Result 1. Lift the handset. System automatically redials extension To cancel a Callback Request (Version 2.0 or higher): Action Result 1. Lift the handset. Intercom dial tone (UK/HK) or 2.
Page 249 Section 700 - Operation Chapter 7. SLT Features Action Result 4. Enter the destination number: • If forwarding to another extension, dial the extension number. • If forwarding to an outside number, press the # key then enter the SSD bin number. Note: Any outside number used for Call Forwarding must already be programed into speed dialing.
Page 250 Chapter 7. SLT Features Section 700 - Operation Action Result 4. Enter the destination number: • If forwarding to another extension, dial the extension number. • If forwarding to an outside number, press the # key then enter the SSD bin number. Note: Any outside number used for Call Forwarding must already be programed into speed dialing.
Page 251 Section 700 - Operation Chapter 7. SLT Features Action Result 4. Dial the destination number: • If forwarding to another extension, dial the extension number. • If forwarding to an outside number, press the # key then enter the SSD bin number. Note: Any outside number used for Call Forwarding must already be programed into speed dialing.
Page 252 Chapter 7. SLT Features Section 700 - Operation Call Hold Description The system provides the following types of Call Hold: • System Hold • Floating Hold (Retrieve Only) • Exclusive Hold • Broker’s Hold • Call Park (Station) System Hold You can place either an outside or intercom call on System Hold.
Page 253 Section 700 - Operation Chapter 7. SLT Features Note: Single Line Telephone (SLT) positions are not able to place a call on Floating Hold. However, an SLT can retrieve a call on floating. To retrieve a call from Floating Hold: Action Result 1.
Page 254 Chapter 7. SLT Features Section 700 - Operation Broker’s Hold Broker’s Hold allows you to toggle between the current call and the last held call by hookflash. Operation To place a call on Broker’s Hold: Action Result 1. Pick up the first call. 2.
Page 255 Section 700 - Operation Chapter 7. SLT Features To retrieve a call parked at the originating extension from another extension: Action Result 1. Lift the handset Intercom dial tone 2. Enter the Station Call Park Answer/Other Ext. code (default (UK/HK) or 773# = 773 OR...
Page 256 Chapter 7. SLT Features Section 700 - Operation • Exchange Line Group Pickup • Exchange Line Direct Pickup Extension Group Pickup Extension Group Pickup allows you to pick up a direct ringing call (within your extension pickup group or in a different pickup group) without having to dial the number of the ringing extension. Three types of Extension Group Pickup are available: •...
Page 257 Section 700 - Operation Chapter 7. SLT Features Considerations • Extension Group Pickup - 12 / cabinet - maximum 72 group / 6 cabinet configuration Extension Direct Pickup Extension Direct Pickup allows you to answer a call to another extension by dialing the number of the ringing extension.
Page 258 Chapter 7. SLT Features Section 700 - Operation Action Result 3. Dial the number of the ringing or holding (system) exchange line. 4. Complete the call and replace the handset. Considerations • Calls on exclusive hold cannot be picked up. Call Transfer Description The System allows you to transfer calls to either another extension or to an outside number.
Page 259 Section 700 - Operation Chapter 7. SLT Features Unsupervised Transfer When completing an unsupervised transfer the transferring party hangs up before the third party answers. Operation To transfer a call to another extension without supervising the transfer: Action Result 1. While on a call, hookflash to place the call on hold. Intercom dial tone 2.
Page 260 Chapter 7. SLT Features Section 700 - Operation Considerations • On-Hook Transfer must be enabled for the transferring party’s Extension Class of Service (COS). • If the call is not answered by the third party before the Transfer Recall Timer expires, the call will recall to the transferring extension.
Page 261 Section 700 - Operation Chapter 7. SLT Features To use Manual Camp-on: Action Result 1. Lift the handset. Intercom dial tone 2. Dial the extension number. Busy tone 3. Enter the Camp-On (Call Waiting) code (default = 2)(UK/ • Called party hears alert tone HK) or 2#.
Page 262 Chapter 7. SLT Features Section 700 - Operation Action Result 3. Dial the number of the party you wish to add to the call. 4. Hookflash when your call is answered. 5. To drop out of the conference call, hang up. Considerations •...
Page 263: Flash Send
Section 700 - Operation Chapter 7. SLT Features To set DND for another extension: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the DND Set by Other Phone code (default = 740(UK/HK) or 740#). 3. Dial the extension number 4.
Page 264 Chapter 7. SLT Features Section 700 - Operation Hot Line Description Hot Line enables you to immediately connect to another pre-assigned extension or speed dial number simply by lifting the handset. You do not have to dial any digits. Operation To immediately connect to a pre-assigned extension or speed dial number: Action Result...
Page 265 Section 700 - Operation Chapter 7. SLT Features Considerations • Both the called and calling parties must belong to an Extension COS that allows Voice Calling. • You cannot change from voice calling to tone calling. Last Number Redial Description Last Number Redial allows you to automatically redial the last number dialed.
Page 266 Chapter 7. SLT Features Section 700 - Operation To answer a message waiting indication (Callback): Action Result 1. Lift the handset. Stutter dial tone 2. Enter the Message Wait Callback code (default = *6). Telephone automatically dials extension that set Message Waiting Indication To cancel a Callback Message: Action Result...
Page 267 Section 700 - Operation Chapter 7. SLT Features • Receiving telephone is a 3rd party voice mail. Offhook Voice Announce Version 2.0 or higher Description You can interrupt a busy extension when making an Intercom Call, and then use the Off-Hook Voice Announce (OHVA) feature to make an announcement.
Page 268 Chapter 7. SLT Features Section 700 - Operation Action Result 3. Enter the number of the desired Paging group (0-9). 4. Make your announcement. 5. Replace the handset. Meet-Me Answer To answer a page using Meet-Me Answer: Action Result 1. Lift the handset. Intercom dial tone 2.
Page 269 Room Monitoring Version 4.0 and higher S-ICX Version 1.0 doesn’t support this feature. Description This feature allows the user to monitor the sounds in a room from another extension or room. The transmitter in the telephone handset is used as a remote “microphone” for monitoring these sounds.
Page 270 Chapter 7. SLT Features Section 700 - Operation • If the monitoring extension goes on-hook while Room Monitoring is activated, the monitored extension will remain in the monitored mode, and can be accessed by any other extension allowed to access the room monitoring mode. •...
Page 271 Section 700 - Operation Chapter 7. SLT Features Action Result 4. Enter the PSD bin number (80-99). 5. Complete the call and replace the handset. To delete a PSD number: Action Result 1. Lift the handset. Intercom dial tone Enter the Speed Dial Set/Clear code (default = 710(UK/ HK) or 710#).
Page 272 Chapter 7. SLT Features Section 700 - Operation To dial an SSD number by entering the speed dial bin number: Action Result 1. Lift the handset. Intercom dial tone 2. If necessary, access an outside line. Outside dial tone 3. Enter the Speed Dial Originate code (default = 80). 4.
Page 273 Section 700 - Operation Chapter 7. SLT Features Station Lockout Version 3.0 and higher Description Use the Station Lockout feature to limit use of your phone by others when you are away from your telephone. When the Station Lockout feature is in use, the TRS Class of your telephone is changed. Anyone using your telephone is limited to the calling abilities defined by this Lockout TRS Class.
Page 274 Chapter 7. SLT Features Section 700 - Operation Action Result 3. Dial the extension number to activate station lockout. 4. Dial the Walking TRS/Station Lockout security code. 5. Replace the handset. To change the Station Lockout security code: Action Result 1.
Page 275 Section 700 - Operation Chapter 7. SLT Features Action Result 3. Enter the time you want the Timed Reminder Call to sound. (Enter the time in 24-hour format. For example, 0100 for 1 AM, 1300 for 1 PM). 4. Replace the handset. To cancel the Timed Reminder Call feature: Action Result...
Page 276 Chapter 7. SLT Features Section 700 - Operation MCO Trunk (Exchange Line) Access The System supports up to 5 MCO groups for each MCO tenant group. You can seize an idle exchange line from the MCO exchange line group by entering the MCO access code. Operation To seize an idle exchange line: Action...
Page 277 Section 700 - Operation Chapter 7. SLT Features Operation To set Trunk (Exchange Line) Queuing: Action Result 1. Lift the handset. Intercom dial tone 2. Enter an exchange line access code. Busy tone 3. Enter the Callback Request code (default = 3(UK/HK) or 3#).
Page 278 Chapter 7. SLT Features Section 700 - Operation Hardware Requirements • External paging speakers and associated equipment are not provided; they must be purchased separately. Considerations • The UNA Ringing port can be specified by tenant group or by exchange line ring assignment. Walking TRS Class of Service Description Walking Toll Restriction Service (TRS) Class of Service (COS) allows an extension user to “carry”...
Page 279 Section 700 - Operation Appendix A: SBS/VB-9, A-Series Telephone Features In addition to the Key Telephone, DSLT, and SLT, the SBS/VB-9 and A Series phones may also be used with Version 4.0. While most the features available on the Key Telephone, DSLT, and SLT are also available on the SBS/VB-9 and A-Series telephones, there are a few differences.
Page 280 Section 700 - Operation Differences for SBS/VB-9, A-Series Feature Telephones Conference Calls Directory Numbers Display Information 7-Segment Display Phones Small Display Phone Not available on A-Series telephones. Changing the Display’s Contrast Do-Not-Disturb DP to DTMF Signal Conversion Flash key is not available on A-series phone. Flash Recall button and A-series telephone (UK only) send the same Flash signal when the CO/MCO key is...
Page 281 Section 700 - Operation Differences for SBS/VB-9, A-Series Feature Telephones Speed Dialing Personal Speed Dial System Speed Dial Speed Dial Linking Speed Dial Name Assignments This feature is available only when using alphanu- meric telephones. Station Lockout Step Call (Reset Call) Timed Reminder Call Trunk (Exchange Line) Access Trunk (Exchange Line) Key Access...
Page 282 Section 700 - Operation ICX (International) issued December 1999 ICX-40-700...
Page 283 Section 700 - Operation Index Index Attendant Groups Auto Repeat Dial DSLT Key Telephone Automatic Call Distributor (ACD) Automatic Call Waiting Camp-on About User Programming 6-23 DSLT Absence Message 5-30 Key Telephone DSLT 7-20 Key Telephone 3-21 Automatic Day/Night Mode Message No.
Page 284 Index Section 700 - Operation 6-19 Setting DSLT 5-22 Call Forward No Answer Destination Extension Key Telephone 7-17 Setting Call Forwarding Extension Group Pickup 6-18 All Calls DSLT 6-11 5-21 DSLT Key Telephone 5-12 7-16 Key Telephone 5-21 Key Telephone 7-15 Busy 6-12...
Page 285 Section 700 - Operation Index 6-10 3-41 DSLT 5-11 3-41 Key Telephone Delayed Ringing 3-41 DID Delayed Ringing 3-42 Caller ID Slide Ringing 3-14 Call Log CO Ringing Types 5-26 3-14 Key Telephone DID Ringing 3-15 Setting Logging Extensions 3-10 3-16 Caller ID Alpha Tagging DISA...
Page 286 Index Section 700 - Operation 3-18 Day, Day 2 Paging 3-19 6-33 Manual Meet-Me Answer 6-34 Day of Week Mode Reset Call 6-36 Addresses Speed Dialing 6-41 Setting Station Lockout 3-41 6-42 Day Ringing Timed Reminder 6-43 Day/Night Mode Trunk (Exchange Line) Access 3-21 6-45 Automatic...
Page 287 Section 700 - Operation Index 6-18 Do-Not-Disturb (DND) DSLT 7-22 5-21 Key Telephone 3-23 7-16 Door Box 3-24 5-21 Door Box Sensor Key Telephone 7-16 Signal Conversion Specified Group Pickup 6-27 6-18 DSLT DSLT 5-43 5-21 Key Telephone Key Telephone 7-16 DP to DTMF Signal Conversion 6-27...
Page 288 Index Section 700 - Operation 3-46 Virtual Headset Operation 5-52 Forwarding Key Telephone All Calls High Priority Message Waiting 6-11 3-48 DSLT Voice Mail (Third Party) 5-12 Key Telephone Hold Broker’s Hold 6-16 Busy DSLT 6-12 5-18 DSLT Key Telephone 5-13 7-14 Key Telephone...
Page 289 Section 700 - Operation Index 7-24 5-58 Message Key 5-59 Interface Message Waiting/Callback 3-24 5-60 Extension Mute Function 3-26 5-61 ISDN/BRI Offhook Monitor 3-26 5-61 ISDN/PRI Offhook Signaling 3-17 5-62 Exchange Line Offhook Voice Announce 5-64 Internal Hold Tone One-Touch Keys 3-28 5-66 System...
Page 290 Index Section 700 - Operation 5-31 4-15 Key Telephone Schedule Patterns - Addresses/Values 7-21 4-14 Setting 3-19 Manual Day/Night Mode Modes 3-21 MCO Line Preference Automatic Day/Night 5-86 Trunk (Exchange Line) Access Day of Week 3-29 MCO Tenant Group Addresses MCO Trunk (Exchange Line) Access Setting 6-43...
Page 291 Section 700 - Operation Index 3-37 3-42 Call Transfer SSD TRS 3-37 Centralized Attendant 3-38 Centralized Voice Mail 3-38 Network Extension Calling 3-38 Network Flash Transfer 3-38 Network Hold 3-22 Digital 3-38 Network Transfer Recall 3-22 Pad Class 3-38 Tandem Connection Paging 3-38 Network Flash Transfer...
Page 292 Index Section 700 - Operation 7-17 3-14 3-27 3-41 Pilot Distributed Hunt Group DID Day/Night 3-27 3-41 Pilot Terminal Hunt Group DID Delayed 3-15 Port 3-45 3-16 Virtual DISA 3-39 3-23 Power Failure Transfer Distinctive 3-39 3-42 Power On Maintenance Slide 5-68 Priority Message Wait Callback...
Page 293 Section 700 - Operation Index 5-43 Key Telephone Speed Dialing 5-71 6-36 Silent Monitor DSLT 5-72 Single Line Telephone (SLT) Features Key Telephone Absence Message Personal 6-37 Account Codes DSLT 5-72 Attendant Group Calls Key Telephone 7-30 Busy Override 7-30 Call Forwarding 7-12 Call Hold...
Page 294 Index Section 700 - Operation 3-42 6-21 TRS Override DSLT 5-23 System Speed Dialing (SSD) Key Telephone 6-38 7-18 DSLT 5-74 Key Telephone Unsupervised 7-31 6-21 DSLT 5-24 Key Telephone 7-19 Transfer Key 3-49 Voice Mail (Third Party) 3-38 Tandem Connection Transfer Recall 3-40 Telephone Programming...
Page 295 Section 700 - Operation Index Exchange Line to Exchange Line Transfer Setting Automatic Voice Mail Integration 3-11 3-46 Trunk (Exchange Line) /Tie COS Third Party 3-49 Voice Mail Transfer Key (Third Party) 5-90 Voice Recognition 5-91 Volume Control UNA to Page 6-45 DSLT 5-88...
Page 296 Matsushita Electric Industrial Co., Ltd. Central P.O. Box 288, Osaka 530-91, Japan 7J10143C Printed in Japan...

Panasonic S-ICX Technical Manual

Table of Contents

Table of Contents

Chapter 2 . List of Features

Chapter 3 . System Features

Chapter 4. User Maintenance

Chapter 5. Key Telephone Features

Chapter 6. Dslt Features

Quick Links

Chapters

Related Manuals for Panasonic S-ICX

Summary of Contents for Panasonic S-ICX